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806 GDPR courses

Call Centre Training Courses

5.0(10)

By Apex Learning

*** Don't Spend More; Spend Smart*** Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now Tired of browsing and searching for a Call Centre Training course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Call Centre Training bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Call Centre Training course that will enhance your skills and prepare you for the competitive job market. Also, our experts are available for answering your queries on Call Centre Training and help you along your learning journey. Advanced audio-visual learning modules of these Call Centre Training courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Call Centre Training, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Call Centre Training Bundle Consists of the following Premium courses: Course 01: Phone-Based Customer Service Course 02: Customer Relationship Management Course 03: Retail Strategy Course 04: Public Speaking and Presentation Skill Course Course 05: Sales: Psychology of Customers Course 06: Telesales Executive Training Course 07: Facilities Management Level 3 Course 08: Data Protection and Data Security Level 2 Course 09: Effective Communication Skills Diploma Course 10: The Formula to Talk with Strangers Course 11: Emotional Intelligence and Human Behaviour Course 12: Content Management Course 13: Touch Typing Essential Skills Level 3 Course 14: Stress Management Training Benefits you'll get choosing Apex Learning for this Call Centre Training: Pay once and get lifetime access to 14 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Call Centre Training expertise and essential knowledge, which will assist you in reaching your goal. Curriculum: Course 01: Phone-Based Customer Service Module 1: Introduction to Customer Service Module 2: What's Different about Good Customer Service? Module 3: Customer Relationship Management Module 4: Customer Service Communication Strategies Module 5: Aspects of Phone Etiquette Module 6: Building Rapport Over the Phone Module 7: Inbound and Outbound Calls Module 8: Active Listening and Managing Tough Callers Module 9: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Course 02: Customer Relationship Management Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 03: Retail Strategy Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: Retail Buying and Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management in Retailing Module 06: The Sales Process and Dealing with Customers at the Checkout Module 07: Importance of Consumer Behaviour Module 08: Taking Trends and Targeting Customers Effectively Module 09: The Importance of Communicating with Customers Module 10: Choosing a Retail Location Module 11: Retail Psychology Module 12: Negotiate the Right Deal with Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills for Leading Your Team Module 15: Selling in Multiple Channels Module 16: Retail Brand Management Module 17: Health & Safety for Retail Stores Module 18: Consumer Rights Act Course 04: Public Speaking and Presentation Skill Course Introduction QUICK UNLEARNING Before Starting this "SKILL" IS THIS HAPPENED WITH YOU???? Impressive Methods of Hooking Audience, even before your Speech or Presentation 6 Highly Impressive Methods of Starting any Speech or Presentation!! Body Language: 6 Methods for Impressive Body Language for Speech or Presentation Vocal Variety: 3 Methods (VST) for POWERFUL Vocal Variety Effective Methods of Ending Any Speech or Presentation Course 05: Sales: Psychology of Customers Introduction Introducing A.S.K - concentrating on 'A' for ATTRACT. Section 3 The 'S' of A.S.K. - SERVING Section 4 The K of A.S.K Section 5 ...And lastly... Course 06: Telesales Executive Training Module 1: Introduction to Tele Sales Executive Training Module- 2: All About Telemarketing Module 3: Elevate Sales on Telephone Module 4: Prospective Telephone-Sales Expert Module 5: The Right Words and Phrases to Use on a Sales Call Module 6: Preparing The Call Module 7: Opening The Call Module 8: Structuring The Call Module 9: Verbal Communication Skills Module 10: Dealing with Objections Module 11: Closing the Sale/ Gaining Commitment Module 12: Dealing with Rejection Module 13: Close a Sale Call Module 14: Increasing your Earnings by Expanding Sales Course 07: Facilities Management Level 3 Module 01: Introduction to Facility Management Module 02: Space Management Module 03: Managing Workplace Services Module 04: Human Resource and Contract Management Module 05: Lease Purchase and Vendor Management Module 06: Health and Safety at Work Module 07: Sustainable Facility Management Module 08: Maintenance and Repairs Module 09: Project Management Module 10: Business Development and Succession Planning Course 08: Data Protection and Data Security Level 2 GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Course 09: Effective Communication Skills Diploma Module 01: Business Communication Module 02: Verbal and Non-verbal Communication Module 03: Written Communication Module 04: Electronic Communication Module 05: Communicating with Graphic Module 06: Effectively Working for Your Boss Course 10: The Formula to Talk with Strangers Section 01: Course Overview Section 02: The Formula Section 03: Summary Section 04: End Course 11: Emotional Intelligence and Human Behaviour Module 01: Human Behaviour and Basic Psychological Process Module 02: Evolutionary Perspective of Human Behaviour Module 03: Human Intelligence Module 04: Intelligence Test and Variations in Intelligence Module 05: Learning and Conditioning Module 06: Language and Communication Module 07: Introduction to Emotion Module 08: Emotion Influences Cognition Module 09: Stress, Anger and Conflict Module 10: Emotional Intelligence Module 11: Self-Leadership Module 12: Neuro-Linguistic Programming (NLP) Course 12: Content Management Module 01: Introduction to Content Management Module 02: Content Management System (CMS) Module 03: Basics of Content Management Systems Module 04: Content Strategy Module 05: Content Marketing Module 06: Content Marketing Tools and Tactics Module 07: Content Marketing Strategy Course 13: Touch Typing Essential Skills Level 3 Module 01: Getting Started Module 02: DRILL 1 The home keys Module 03: DRILL 2 e and i, g and h Module 04: DRILL 3 o and n, shift keys and t Module 05: DRILL 4 extra practice . and y Module 06: DRILL 5 , and w Module 07: DRILL 6 m and u Module 08: DRILL 7 v and x Module 09: DRILL 8 sentence drills Module 10: DRILL 9 figures Module 11: DRILL 10 alphabetical paragraphs Module 12: Recap Course 14: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Call Centre Training bundle. Requirements Our Call Centre Training course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Call Centre Training expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Phone-Based Customer Service) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Phone-Based Customer Service) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Call Centre Training Courses
Delivered Online On Demand
£100

Effective Risk Management: Minimising Business Risk

5.0(10)

By Apex Learning

Give a compliment to your career and take it to the next level. This Effective Risk Management: Minimising Business Risk bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Effective Risk Management: Minimising Business Risk bundle will help you stay ahead of the pack. Throughout the programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this course, you will get 10 premium courses, an original hardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Bundle Consists of the following Premium courses: Course 01: Risk Management Level 7 Course 02: Enterprise Risk: Identification and Mitigation Level 2 Course 03: Fundamentals of Business Analysis Course 04: Paralegal Course 05: Corporate Risk And Crisis Management Course 06: Diploma in Lean Process and Six Sigma Course 07: Security Management Advanced Diploma Course 08: GDPR Course 09: Document Control Course 10: Health and Safety at Work & Risk Control Course 11: Decision Making and Critical Thinking How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But with this special offer, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! PS The delivery charge inside the UK is £3.99, and the international students have to pay £9.99. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Curriculum of Bundle Course 01: Risk Management Level 7 Module 01: Introduction Module 02: Risk and Types of Risk Module 03: Benefits Module 04: Enterprise Module 05: Risk Management Process Module 06: Risk Analysis & Assessment Module 07: The Risk Evaluation Process Module 08: Managing Financial Risks Module 09: The Fundamentals of Operational Risk Management Module 10: Managing Technology Risks Module 11: Managing Legal & Political Risk Module 12: Environmental Risk Assessment Module 13: Risk Assessment at Workplace Module 14: Market & Social Risk Assessment Module 15: Preparing Risk Management Plan: Step by Step CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this bundle. Requirements This course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Effective Risk Management: Minimising Business Risk
Delivered Online On Demand
£53

Health Care - CPD Accredited

5.0(10)

By Apex Learning

Learn how to safeguard adults and provide the best care and support for anyone facing challenging times. This Health Care Bundle provides critical advice for Health and Social Care workers to maintain the safety and self-respect of all their clients. Our Health Care Bundle has been written with the assistance of industry professionals. It explains the necessity of providing a safe and stable environment for the care of adults in distress. You will be coached on providing the right emotional assistance, given an awareness of your responsibilities, and learn the consequences of legislation infringement or bad behaviour in your department. This Health Care Bundle Consists of the following Premium courses: Course 01: Health and Social Care Level 2 Course 02: Healthcare Assistant Training Course 03: Health And Wellness Diploma Course 04: Nutrition and Health Level 2 Course 05: Health and Social Care UK 2021 Course 06: GDPR in Healthcare Course 07: Consent in Healthcare Course 08: End of Life Care Course Course 09: Public Health Course 10: Positive Mental Health Course 11: Home Workout for Fitness, Weight and Health Curriculum of Health Care Bundle Course 01: Health and Social Care Level 2 Introduction Communication and its Relevance Rights and Responsibilities as a Health and Social Care Worker Role as A Caregiver and Health Care Professional Working in Health and Social Care; Promoting Equality, Diversity and Rights Important Principles and Policies in Health Care and Social Care Work Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Safeguarding Vulnerable Individuals Health Care and Safety Responsibilities The Economics of Health Care Strategic Marketing for Health Care and Social Care Managing Finance in Health and Social Care Managing Service Delivery in Health and Social Care And many more! How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Suitable for all. Please note: This course doesn't entitle you to practice as a professional in this specific field. Rather, this course will assist you in understanding the fundamentals so that you can improve your knowledge in the relevant field. Requirements No prior requirements. Career path This comprehensive Health Care Bundle is ideal for aspiring healthcare and social care professionals, and those who are new to their role who wish to gain theoretical knowledge to kickstart their career. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Health and Social Care Level 2) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Health Care - CPD Accredited
Delivered Online On Demand
£39

Employment Law Courses

5.0(10)

By Apex Learning

Fall into Savings. Enjoy the biggest price fall this Holiday! Be prepared for the upcoming Hiring Season by enhancing your professional skillsets with Apex Learning! Get Hard Copy + PDF Certificate + Transcript + Student ID Card as a Gift - Enrol Now Tired of browsing and searching for the course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 14-in-1 extensive bundle that has everything you need to succeed in Employment Law and other relevant fields! After surveying thousands of learners just like you and considering their valuable feedback, this all in one Employment Law bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Employment Law course that will enhance your skills and prepare you for the competitive job market. Furthermore, to help you showcase your expertise in Employment Law, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Employment Law Bundle Consists of the following Premium courses: Course 01: Employment Law Level 3 Course 02: Law and Contracts - Level 2 Course 03: Paralegal Course 04: Payroll Management - Diploma Course 05: Recruitment Consultant - Level 4 Course 06: HR Management Level 3 Course 07: Resourcing and Managing Talent Course Course 08: Pension UK Course 09: Level 3 Tax Accounting Course 10: Document Control Course 11: GDPR Course 12: Employee Hiring and Termination Training Course 13: Decision Making and Critical Thinking Course 14: Time Management How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) Benefits you'll get choosing Apex Learning: Pay once and get lifetime access to 13 CPD courses Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Curriculum of Employment Law Bundle Course 01: Employment Law Level 3 Basic of Employment Law Legal Recruitment Process Employment Contracts Employee Handbook Disciplinary Procedure National Minimum Wage & National Living Wage Parental Right, Sick Pay & Pension Scheme Discrimination in the Workplace Health & Safety at Work Dismissal, Grievances and Employment Tribunals Workplace Monitoring & Data Protection CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Employment Law Anyone from any background can enrol in this Employment Law bundle. Requirements Employment Law Our Employment Law is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices.. Career path Employment Law Having this various expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Employment Law Level 3) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Employment Law Courses
Delivered Online On Demand
£69

IT Support Training Course

By Training Tale

IT Support : IT Support Training Course Online If you are looking to start a career in IT Support Training Course, or want to develop your knowledge in the IT security field, then this IT Support course is ideal for you. This exclusive IT Support course will give you a solid foundation to become a confident IT Support professional. An IT Support specialist must be familiar with operating environments in order to succeed in the IT security industry. Our IT Support Training Course is designed by industry experts to provide you a thorough understanding of IT Support, including key concepts, implementation strategies, and in-depth knowledge. Enrol in our IT Support Training Course right now and start your career in the IT industry. Courses: Course 01: IT Security Course 02: Level 5 Diploma in Cyber Security Course 03: Security Management Diploma Course 04: General Data Protection Regulation (GDPR) [ Note: Free PDF certificate as soon as completing the IT Support : IT Support Course] IT Support : IT Support Training Course Course Curriculum of IT Support Training Course Module 01: Understanding IT Security Module 02: Types of Malware Module 03: IT Security Tools & Techniques Module 04: Computer Forensics Module 05: Developing IT Security Policies Module 06: Developing IT Security and Risk Mitigation Plan Assessment Method of IT Support Training Course After completing each module of the IT Support : IT Support Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of IT Support Training Course After completing the MCQ/Assignment assessment for this IT Support : IT Support Course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? IT Support Training Course This IT Support : IT Support Course is suitable for anyone interested in learning about IT security or cybersecurity. Requirements IT Support Training Course There are no specific requirements for IT Support : IT Support Course because it does not require any advanced knowledge or skills. Career path IT Support Training Course

IT Support Training Course
Delivered Online On Demand18 hours
£12

Developing Good Employee Relations

5.0(5)

By Wimbledon Training Services

This course covers the many benefits good employee relations can bring to an business. It explains how to build confidence in management, by sharing the company vision, building strong teams and listening to feedback. It examines how a proactive HR presence benefits employee relations. Then looks at the role of employment contracts and the Employee Handbook. The course discusses Performance Management including motivating employees and how best to show your appreciation of their contribution. Finally, it shows you how to deal effectively with complaints, discipline and negativity.

Developing Good Employee Relations
Delivered Online On Demand
£42

Managing Meetings

5.0(5)

By Wimbledon Training Services

The course starts with some basic definitions and statistics that outline how important running meetings effectively can be. It examines factors that make meetings great, and some practical steps you can take to ensure everything runs smoothly and successful outcomes are achieved. It also covers some of the ways you can handle any problems that may arise. Finally, it looks at different decision-making approaches you can use and finishes off with some notes on keeping a learning log to help you learn and grow, ultimately becoming a more confident and effective participant or chairperson.

Managing Meetings
Delivered Online On Demand
£42

Purchase Ledger - Training Courses

By Imperial Academy

Free QLS Endorsed Certificate | 11 in 1 Exclusive Bundle with Free Certificates | 140 CPD Points | Installment Payment

Purchase Ledger - Training Courses
Delivered Online On Demand
£129

Essentials of Tax Planning

By Imperial Academy

Level 5 Diploma (FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificate| 145 CPD Points| CPD & CiQ Accredited

Essentials of Tax Planning
Delivered Online On Demand
£129

Mortgage Advisor QLS Training

By Imperial Academy

Level 4 Diploma(FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificates| 140 CPD Points|CPD & CiQ Accredited

Mortgage Advisor QLS Training
Delivered Online On Demand
£129