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Phone-Based Customer Service Training

5.0(5)

By Online Training Academy

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Phone-Based Customer Service Training
Delivered Online On Demand2 hours 48 minutes
£10

Phone-Based Customer Service Training

5.0(5)

By Online Training Academy

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Phone-Based Customer Service Training
Delivered Online On Demand2 hours 48 minutes
£10

Charisma: You Can Develop Charisma

By iStudy UK

Do you want to acquire the knowledge that will Help you Understand & Cope with Charisma: You Can Develop Charisma? In the land of ordinary, one trait set leaders apart: Charisma. Embark on a journey where presence and allure come alive. Discover tales where charisma turned tides and lit rooms. Journey beyond birthright; forge your own magnetic pull. Charisma awaits, not just for the chosen, but for the daring. Course Highlights Charisma: You Can Develop Charisma is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Charisma: You Can Develop Charisma for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. It is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Charisma: You Can Develop Charisma Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Charisma: You Can Develop Charisma is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Charisma: You Can Develop Charisma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Charisma: You Can Develop Charisma Module 01: Introduction to Charisma 00:09:00 Module 02: Developing Confidence 00:10:00 Module 03: Communication Skills 00:09:00 Module 04: Social Skills 00:09:00 Module 05: Presence and Charisma 00:10:00 Module 06: Developing Authentic Charisma 00:00:00 Module 07: Emotional Intelligence and Empathy 00:11:00 Module 08: Charismatic Leadership 00:10:00 Module 09: Adaptability and Flexibility 00:10:00 Module 10: Charisma in Professional Settings 00:12:00

Charisma: You Can Develop Charisma
Delivered Online On Demand1 hour 30 minutes
£25

HomeFit: Effortless Functional Fitness for a Healthier You

By Compete High

🌟 Transform Your Health with HomeFit: Effortless Functional Fitness 🌟 Are you tired of mundane workout routines that leave you uninspired and unmotivated? Do you wish for a fitness program that not only improves your physical strength but enhances your overall well-being? Look no further! Introducing 'HomeFit: Effortless Functional Fitness for a Healthier You' - the ultimate online course designed to revolutionize the way you approach fitness.   🏡 Why HomeFit? Experience the convenience of bringing the gym to your living room with HomeFit. This comprehensive course is meticulously crafted to suit your lifestyle, providing you with the tools to achieve a healthier and more functional version of yourself without the need for expensive equipment or time-consuming gym visits.   💡 Course Curriculum: 📚 Module 1: Introduction Get acquainted with the principles of functional fitness. Discover how HomeFit is tailored for all fitness levels. Set the foundation for your transformative fitness journey. 🌈 Module 2: Benefits of Functional Fitness Uncover the myriad of advantages functional fitness brings. Learn how it goes beyond aesthetics to improve daily activities. Boost your metabolism, flexibility, and overall vitality. 💪 Module 3: Functional Fitness Training Areas Dive into targeted training for different muscle groups. Explore dynamic exercises to enhance everyday movements. Tailor your workout to meet your specific fitness goals. 🎯 Module 4: Conclusion to Functional Fitness Training Summarize your newfound knowledge and skills. Develop a personalized functional fitness routine. Forge a lasting commitment to a healthier, more functional lifestyle.   🚀 What Sets HomeFit Apart? Accessibility: No gym membership or specialized equipment required. Flexibility: Fit your workouts into your schedule, anytime, anywhere. Expert Guidance: Learn from seasoned fitness professionals dedicated to your success. Community Support: Connect with fellow HomeFit enthusiasts for motivation and encouragement.   🌐 Join the HomeFit Revolution! Don't miss out on the opportunity to redefine your fitness journey. Say goodbye to monotonous workouts and hello to a healthier, more vibrant you! Click 'Enroll Now' to embark on your effortless functional fitness adventure with HomeFit.   👉 Enroll Now and Embrace Your Healthier, More Functional Future! 👈 Course Curriculum Introduction Introduction 00:00 What Is Functional Fitness - 3 00:00 Benefits Of Functional Fitness Benefits Of Functional Fitness - 4 00:00 Functional Fitness & Other Exercises - 5 00:00 Common Mistakes With Functional Fitness - 6 00:00 Functional Fitness Training Areas Functional Fitness Training Areas 00:00 Functional Fitness & Strength - 8 00:00 Functional Fitness & Range Of Motion - 9 00:00 Functional Fitness & Balance & Endurance - 10 00:00 Conclional to Functional Fitness Training Conclusion 00:00

HomeFit: Effortless Functional Fitness for a Healthier You
Delivered Online On Demand1 hour 1 minutes
£4.99

Master Business Networking in Just 1 Day - Join our Workshop in Buxton

By Mangates

Business Networking 1 Day Training in Buxton

Master Business Networking in Just 1 Day - Join our Workshop in Buxton
Delivered In-Person + more
£595 to £795

Charisma Mastery: Cultivate and Command Influence

4.8(9)

By Skill Up

Want to be more charismatic? Command influence and get what you want? Take this course and learn how to develop your charisma and become a more influential person.

Charisma Mastery: Cultivate and Command Influence
Delivered Online On Demand1 hour 39 minutes
£25

Construction Cost Estimation Diploma

4.5(3)

By Studyhub UK

Dive deep into the intricate realm of construction with the 'Construction Cost Estimation Diploma'. This comprehensive curriculum unfurls the secrets behind effective management in the construction arena, focusing particularly on the nuances of cost estimation. From understanding the foundational concepts of construction management to delving into the pivotal role of cost estimators and the factors that sway cost estimations, this course provides you with an insightful journey into the construction industry's financial landscape. Learning Outcomes Understand foundational principles of construction management. Master the techniques and tools essential for accurate cost estimation. Recognise the pivotal responsibilities and modern approaches adopted by cost estimators. Discern the various elements and influences dictating cost estimation. Gain insight into cost management strategies and effective material management in construction. Why choose this Construction Cost Estimation Diploma? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Construction Cost Estimation Diploma for? Aspiring cost estimators aiming for a comprehensive grasp on their role. Construction managers desiring a deeper understanding of cost dynamics. Professionals in the construction realm eager to advance their financial acumen. Graduates looking to forge a career in construction cost analysis. Individuals intrigued by the financial intricacies of the construction world. Career path Cost Estimator: £35,000 - £45,000 Construction Manager: £40,000 - £60,000 Site Supervisor: £30,000 - £45,000 Quantity Surveyor: £35,000 - £50,000 Project Manager (Construction): £40,000 - £65,000 Materials Manager: £30,000 - £45,000 Prerequisites This Construction Cost Estimation Diploma does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Construction Management Introduction to Construction Management 00:07:00 Module 02 : Cost Estimation Cost Estimation 00:16:00 Module 03 : Role of Cost Estimator and New Aspects of Cost Estimation Role of Cost Estimator and New Aspects of Cost Estimation 00:05:00 Module 04 : Elements and Factors influencing Cost Estimation Elements and Factors Influencing Cost Estimation 00:08:00 Module 05 : Cost Estimation in the Construction Industry Cost Estimation in Construction Industry 00:18:00 Module 06 : Cost Management Cost Management 00:09:00 Module 07 : Management of Material for construction Management of Material for construction 00:08:00

Construction Cost Estimation Diploma
Delivered Online On Demand1 hour 11 minutes
£10.99

Effective Sales Training Course

4.8(9)

By Skill Up

Do you want to become a top-performing salesperson? If so, then you need to take the Effective Sales Training Course! This course will teach you everything you need to know to close more deals and increase your sales revenue.

Effective Sales Training Course
Delivered Online On Demand1 hour 30 minutes
£25

Guide to Adult Care Management

5.0(5)

By Online Training Academy

The Guide to Adult Care Management course is essential in today's world, addressing the growing need for skilled professionals in adult care. By mastering Adult Care Management, you gain vital skills to improve communication, develop service plans, and support both individuals and teams effectively. This Adult Care Management course is especially important as the adult care sector is expanding rapidly, with a projected growth of 22% by 2026. Learning Adult Care Management not only enhances your daily life by equipping you with strategies to manage stress and promote well-being but also significantly boosts your professional career. In the UK, expertise in Adult Care Management opens doors to numerous job opportunities, with average salaries ranging from £25,000 to £35,000 annually. The advantages of this Adult Care Management course are immense, offering robust knowledge in safeguarding, education support, and overcoming barriers in care settings. As the demand for qualified adult care professionals increases, proficiency in Adult Care Management becomes a valuable asset, ensuring you stay ahead in a thriving sector. Key Features: CPD Certified Adult Care Management Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Adult Care Module 02: Creating a Service Development Plan Module 03: Importance of Communication Module 04: Partnership Working Module 05: Supporting and Encouraging the Team Module 06: Supporting Education in Adult Care Module 07: Safeguarding in Adult Care Module 08: Managing Stress and Maintaining Well-Being Module 09: Overcoming Barriers in Adult Care Settings Learning Outcomes: Craft strategic service plans fostering holistic adult care development. Master the art of effective communication for seamless care coordination. Forge robust partnerships to enhance the quality of adult care services. Inspire and support your team, fostering a positive care environment. Navigate the educational landscape, promoting continuous learning in adult care. Develop a keen understanding of safeguarding principles for ethical adult care. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Guide to Adult Care Management course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Guide to Adult Care Management. Moreover, this course is ideal for: Aspiring Adult Care Managers seeking advanced skills and knowledge. Healthcare professionals desiring to specialize in Adult Care Management. Social workers aiming to enhance their expertise in adult care. Managers in the healthcare sector looking to broaden their skill set. Individuals passionate about making a difference in adult care services. Requirements There are no requirements needed to enrol into this Guide to Adult Care Management course. We welcome individuals from all backgrounds and levels of experience to enrol into this Guide to Adult Care Management course. Career path After finishing this Guide to Adult Care Management course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Guide to Adult Care Management are: Care Manager - £28K to 45K/year. Support Worker - £18K to 26K/year. Social Worker - £24K to 40K/year. Adult Care Trainer - £25K to 35K/year. Mental Health Nurse - £24K to 40K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Guide to Adult Care Management
Delivered Online On Demand1 hour 30 minutes
£10

Packaging Design for Retail Standing Out on Shelves

By Compete High

Overview: Packaging Design for Retail - Standing Out on Shelves   In today's competitive retail landscape, the significance of packaging design cannot be overstated. It serves as the face of your brand, capturing attention, conveying brand identity, and influencing purchasing decisions. Our comprehensive course, 'Packaging Design for Retail - Standing Out on Shelves,' is meticulously crafted to equip you with the knowledge and skills necessary to excel in this critical aspect of retail marketing.   Module 1: The Importance of Packaging Design in Retail Discover why packaging design is a cornerstone of successful retail marketing strategies. Learn how effective packaging can enhance brand recognition, communicate brand values, and create memorable consumer experiences.   Module 2: Researching and Understanding the Market Gain insights into consumer behavior, market trends, and competitor analysis. Learn how to conduct thorough research to understand your target audience's preferences and anticipate market demands, enabling you to create packaging designs that resonate with consumers.   Module 3: The Creative Process: Ideation and Conceptualization Unlock your creativity as you delve into the creative process of packaging design. Explore techniques for generating innovative ideas, refining concepts, and translating them into compelling visual representations that capture the essence of your brand and resonate with consumers.   Module 4: Technical Aspects of Packaging Design Master the technical aspects of packaging design, including materials, printing techniques, and structural considerations. Gain practical knowledge that enables you to optimize your designs for production efficiency, cost-effectiveness, and environmental sustainability.   Module 5: Typography, Imagery, and Graphic Elements in Packaging Design Explore the role of typography, imagery, and graphic elements in creating impactful packaging designs. Learn how to use color, typography, imagery, and other visual elements strategically to evoke emotions, convey messaging, and differentiate your product on the retail shelf.   Module 6: Storytelling and Narratives in Packaging Design Unleash the power of storytelling in packaging design to forge emotional connections with consumers. Explore how narrative elements, brand storytelling, and experiential design can transform packaging into a vehicle for conveying brand stories, engaging consumers, and building brand loyalty.   Enroll in 'Packaging Design for Retail - Standing Out on Shelves' today and elevate your packaging design skills to drive sales, enhance brand perception, and leave a lasting impression on consumers. Stand out on the shelves and make your brand the top choice for consumers in a crowded retail landscape. Course Curriculum Module 1_ The Importance of Packaging Design in Retail The Importance of Packaging Design in Retail 00:00 Module 2_ Researching and Understanding the Market Researching and Understanding the Market 00:00 Module 3_ The Creative Process_ Ideation and Conceptualization The Creative Process_ Ideation and Conceptualization 00:00 Module 4_ Technical Aspects of Packaging Design Technical Aspects of Packaging Design 00:00 Module 5_ Typography, Imagery, and Graphic Elements in Packaging Design Typography, Imagery, and Graphic Elements in Packaging Design 00:00 Module 6_ Storytelling and Narratives in Packaging Design Storytelling and Narratives in Packaging Design 00:00

Packaging Design for Retail Standing Out on Shelves
Delivered Online On Demand6 hours
£5