Conflicts of interest are a critical concern in the financial services industry, where individuals and organizations often find themselves balancing multiple roles and responsibilities. This comprehensive course on Conflict of Interest Management in Financial Services Regulation is designed to provide professionals in the industry with a deep understanding of conflicts of interest, their implications, and the regulatory framework governing them. Participants will gain the knowledge and tools necessary to identify, assess, mitigate, and disclose conflicts of interest effectively.
Welcome to this comprehensive course on Understanding Complaints and FCA Regulations. Gain the expertise to navigate customer complaints and comprehend Financial Conduct Authority (FCA) regulations effectively. Delve into legitimate communication channels for formal complaints and grasp the FCA's definition of a 'regulated complaint'. Learn emotional intelligence techniques for complaint handling and discover optimal methods for investigation, recording, and reporting. Understand the Financial Ombudsman Service's role, complaints' timelines, record-keeping obligations, and the formal reporting process to the FCA. Master the maintenance of a Complaints Register and delve into Root Cause Analysis Methodology.
The FCA Conduct Rules Training course is a vital educational program designed to provide individuals and organizations with a comprehensive understanding of the Financial Conduct Authority (FCA) Conduct Rules. These rules are fundamental in maintaining integrity, ethical behavior, and professionalism within the financial services industry. By participating in this course, you will gain the knowledge and insights necessary to ensure compliance, uphold ethical standards, and foster a culture of accountability within your organization.
Any organisation that processes, transmits or stores payment card data must comply with PCI DSS. Failure to comply will result in heavy fines, restrictions or permanent expulsion from the payment card acceptance programme. This course describes the Payment Card Industry Data Security Standard (PCI DSS) and explains what you need to be aware of and when to take action to be PCI DSS compliant.
In this course, you'll learn who vulnerable customers are and why acknowledging vulnerability matters. You will then learn what the regulator's guidance says about the treatment of vulnerable customers and what the consequences may be if vulnerable customers are not treated fairly. The course includes a quiz at the end where you need to get 80% to pass.
Treating Customers Fairly or TCF is a set of rules and guidelines set out by the UK's Financial Conduct Authority (FCA). This course covers everything you need to know regarding TCF. This course was developed alongside the Financial Services experts to help you take a practical and real-world approach to treat customers fairly. The course will look at the role of the Financial Conduct Authority and the enforcement of TCF and the six consumer outcomes and how they can impact a business every day.
This Consumer Duty course is designed to help you and your team fulfil your responsibilities under the new Consumer Duty regulations that come in on 31 July 2023. The course provides an overview of the duty, explains how firms should apply the duty in practice and covers guidance on how to prepare for implementing the Duty.  The Consumer Duty regulation requires firms to put the needs of their customers first. This e-learning course provides a comprehensive guide to your responsibilities under the new duty, and provides tools for managing the changes and adapting to the new requirement. Assemble You has partnered with Study Academy on this Consumer Duty e-learning course. This course will help you to comply with the new duty and ensure you are in a stronger position to identify and manage any risks that may arise from this changing regulatory landscape. This Consumer Duty course will help you to understand the importance of your role as a business in protecting the consumer. A UK university endorses the course. Throughout the course, you will be quizzed on what you have learnt, allowing you to assess your knowledge and understanding along the way.
Welcome to the Market Abuse Regulation (MAR) Training course! In this focused and informative program, participants will gain a comprehensive understanding of the Market Abuse Regulation (MAR) framework. Whether you're a financial professional seeking to ensure compliance or a legal expert looking to stay updated, this course is designed to provide you with the knowledge and insights needed to navigate the complex landscape of market abuse regulations effectively.
Welcome to this comprehensive course on Privacy and Electronic Communications Regulation (PECR). This programme equips you with a deep understanding of privacy and electronic communications. By course completion, you'll grasp the intricacies of personal data, comprehend the nuances of direct marketing, and master the lawful processing of personal data. You will explore the intricacies of consent time limits, understand how PECR complements the General Data Protection Regulation (GDPR), and delve into electronic, postal, telephone, and third-party marketing. Differentiating service messages from marketing messages, addressing data sharing, data subject rights, and evaluating risks.
Welcome to the Know Your Customer (KYC) Training course, where you will gain essential knowledge and skills to understand, implement, and comply with KYC regulations. KYC is a critical process for financial institutions and businesses across various industries to verify the identity of their clients, assess the risk associated with them, and prevent financial crimes such as money laundering and fraud.