Overview This comprehensive course on Phone-Based Customer Service will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Phone-Based Customer Service comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Phone-Based Customer Service. It is available to all students, of all academic backgrounds. Requirements Our Phone-Based Customer Service is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 4 sections • 15 lectures • 06:13:00 total length •Module 1: Introduction to Customer Service: 00:24:00 •Module 2: What's Different about Good Customer Service?: 00:13:00 •Module 3: Customer Relationship Management: 00:43:00 •Module 4: Customer Service Communication Strategies: 00:25:00 •Module 5: Aspects of Phone Etiquette: 00:32:00 •Module 6: Building Rapport Over the Phone: 00:25:00 •Module 7: Inbound and Outbound Calls: 00:17:00 •Module 8: Active Listening and Managing Tough Callers: 00:29:00 •Module 9: Managing Interoffice Calls and Voicemail: 00:11:00 •Module 10: Problem Solving over the Phone: 01:05:00 •Module 11: Intra Organisation Dealings: 00:36:00 •Module 12: Measuring Customer Service: 00:13:00 •Mock Exam - Phone-Based Customer Service: 00:20:00 •Final Exam - Phone-Based Customer Service: 00:20:00 •Order Your Certificate: 00:00:00
Overview This comprehensive course on Functional Skills Maths Level 2 will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Functional Skills Maths Level 2 comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Functional Skills Maths Level 2. It is available to all students, of all academic backgrounds. Requirements Our Functional Skills Maths Level 2 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 3 sections • 15 lectures • 02:40:00 total length •Module 1: Numbers and Negative Numbers: 00:07:00 •Module 2: Multiples Factors: 00:06:00 •Module 3: Fractions and Power: 00:16:00 •Module 4: Percentages: 00:08:00 •Module 5: Expressions: 00:09:00 •Module 6: Decimals: 00:08:00 •Module 7: Ratio and Proportion: 00:10:00 •Module 8: Exponents and Radicals: 00:11:00 •Module 9: Graphs: 00:11:00 •Module 10: The Profit and Loss: 00:07:00 •Module 11: Perimeter and Area: 00:10:00 •Module 12: Averages: 00:09:00 •Module 13: Probability: 00:08:00 •Mock Exam - Functional Skills Maths Level 2: 00:20:00 •Final Exam - Functional Skills Maths Level 2: 00:20:00
Overview This comprehensive course on Driving Theory Test Preparation will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Driving Theory Test Preparation comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Driving Theory Test Preparation. It is available to all students, of all academic backgrounds. Requirements Our Driving Theory Test Preparation is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 14 lectures • 05:57:00 total length •Driving Test: 00:20:00 •Rules For Pedestrians and Users of Powered Wheelchairs and Mobility Scooters: 00:30:00 •General Rules, Techniques and Advice for All Drivers And Riders: 00:43:00 •Rules for Drivers And Motorcyclists: 00:27:00 •Driving in Adverse Weather Conditions: 00:28:00 •Signs, Signals and Road Markings: 00:36:00 •Maintenance, Breakdowns and Other Incidents: 00:30:00 •Using the Road and Parking: 00:45:00 •DSA Practical Driving Test: 00:21:00 •Preparation for the Test: 00:08:00 •Day of the Test: 00:11:00 •Your Test Result: 00:11:00 •Things to Remember: 00:17:00 •Sample Theory Test Questions: 00:30:00
Build and develop your financial understanding with fundamental business essentials that every business owner should know and understand.
Overview This comprehensive course on Medieval History will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Medieval History comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Medieval History. It is available to all students, of all academic backgrounds. Requirements Our Medieval History is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 14 sections • 14 lectures • 05:11:00 total length •Timeline of the Middle Ages: 00:14:00 •The Kings and the Vikings: 00:17:00 •Byzantine Empire Survival, Revival and Collapse: 00:00:00 •The Christian World: 00:22:00 •Heresy to Christianity: 00:22:00 •The Islamic World: 00:26:00 •Medieval Life and Means of Living: 00:24:00 •Women in the Medieval Era: 00:29:00 •Literature: 00:20:00 •Art and Architecture: 00:35:00 •Magic and Science: 00:25:00 •Military and Warfare: 00:26:00 •The Emergence of State Power: 00:23:00 •Medieval Calamities The Great Famine and the Black Death: 00:28:00
Overview This comprehensive course on Petroleum Refining Demystified will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Petroleum Refining Demystified comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Petroleum Refining Demystified. It is available to all students, of all academic backgrounds. Requirements Our Petroleum Refining Demystified is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 11 sections • 18 lectures • 02:05:00 total length •Course learning objectives: 00:06:00 •Refining activity overview: 00:03:00 •Crude oil: Composition and characteristics: 00:28:00 •Atmospheric distillation: 00:12:00 •Vacuum distillation: 00:03:00 •Light cut fractionation: 00:04:00 •Isomerization: 00:08:00 •Alkylation: 00:05:00 •Catalytic reforming: 00:09:00 •Hydrotreating: 00:08:00 •Sulfur plant: 00:05:00 •Fluid catalytic cracking: 00:09:00 •Hydrocracking: 00:04:00 •Delayed coking: 00:03:00 •Blending of finished petroleum products: 00:04:00 •Asphalts: 00:06:00 •A typical refinery scheme: 00:08:00 •Assignment -Petroleum Refining Demystified: 00:00:00
Overview This comprehensive course on Sewing will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Sewing comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? •At the end of the course there will be an online written test, which you can take either during or after the course. After successfully completing the test you will be able to order your certificate, these are included in the price. Who is This course for? There is no experience or previous qualifications required for enrolment on this Sewing. It is available to all students, of all academic backgrounds. Requirements Our Sewing is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 14 sections • 14 lectures • 05:07:00 total length •Knowing Your Sewing Machine: 00:26:00 •Types of Sewing Machine: 00:22:00 •Sewing Supplies and Products: 00:34:00 •Threads: 00:27:00 •Fabric Basics and Common Stitches: 00:20:00 •Working with Patterns: 00:22:00 •Cutting, Marking and Getting Ready to Sew: 00:20:00 •Sewing a Seam: 00:22:00 •Hand Stitches: 00:25:00 •Hems: 00:23:00 •Sewing Machine Maintenance: 00:25:00 •T-Shirts: 00:23:00 •Baby Blankets: 00:18:00 •Assignment - Sewing: 00:00:00
Overview This comprehensive course on Receptionist will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Receptionist comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Receptionist. It is available to all students, of all academic backgrounds. Requirements Our Receptionist is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 16 sections • 15 lectures • 06:34:00 total length •Introduction to Reception and Receptionist: 00:26:00 •Business Telephone Skills: 00:19:00 •Representing Your Boss and Company: 00:34:00 •Mail Services and Shipping: 00:25:00 •Travel Arrangements: 00:24:00 •Organising Meeting and Conferences: 00:24:00 •Time Management: 00:35:00 •Record Keeping and Filing Systems: 00:28:00 •Business Writing Skills: 00:40:00 •Organisational Skills: 00:25:00 •Communication Skills: 00:25:00 •Customer Service: 00:16:00 •Effective Planning and Scheduling: 00:46:00 •Invoicing/Petty Cash: 00:27:00 •Assignment - Receptionist: 00:00:00
Overview This comprehensive course on Logistic Management will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Logistic Management comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Logistic Management. It is available to all students, of all academic backgrounds. Requirements Our Logistic Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 15 sections • 15 lectures • 18:28:00 total length •Introduction to Logistic Management: 00:29:00 •Planning Framework for Logistics: 00:32:00 •Supply Chain Management: 00:21:00 •Logistics Management and Organisation: 00:27:00 •Sourcing, Purchasing, and Procurement: 00:28:00 •Channels of Distribution: 00:31:00 •Supplier Relationship Management: 00:23:00 •Inventory Planning and Management: 00:39:00 •Principles of Warehousing: 00:26:00 •Transport Management: 00:41:00 •Negotiation Techniques: 00:18:00 •Customer Service and Logistics: 00:33:00 •Mock Exam - Logistic Management: 00:20:00 •Final Exam - Logistic Management: 00:20:00 •Assignment - Logistic Management: 2 days, 12 hours
Overview This comprehensive course on Marine Biology Course - Online Diploma will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Marine Biology Course - Online Diploma comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Marine Biology Course - Online Diploma. It is available to all students, of all academic backgrounds. Requirements Our Marine Biology Course - Online Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 13 sections • 13 lectures • 05:06:00 total length •Introduction to Marine Biology: 00:25:00 •The Ocean: 00:21:00 •The Ocean as a Habitat: 00:27:00 •Characteristics of the Marine Environment: 00:23:00 •Marine Life: 00:20:00 •Marine Microbes: 00:24:00 •Marine Invertebrates: 00:25:00 •Marine Vertebrates: 00:21:00 •Marine Populations and Communities: 00:28:00 •Marine Ecology: 00:24:00 •Food Chains and Food Webs: 00:14:00 •Damaging Impact of Human Activities on Marine Life: 00:28:00 •Marine Conservation: 00:26:00