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Level 2 Microsoft Office Essentials

It is essential that those charged with responsibility for credit control and debt recovery have a full appreciation of the relevant law: no-one can negotiate effectively to recover a debt if they don't understand the ultimate sanctions they can apply. This programme is designed to give them a practical, up-to-date understanding of the law as it applies to your particular organisation. This course will help ensure that participants: Understand the relevant laws Know how and when to invoke legal processes Avoid legal pitfalls in debt collection negotiations Specific, practical learning points include: Definition of 'harassment' How to set up an in-house collection identity Whether cheques in 'full and final settlement' are binding The best steps to trace a 'gone away'... and many, many more. 1 Data protection and debt recovery There are a whole range of things which can be checked on members of the public and which are not affected by the restraints of the Data Protection Act. These will be explained in simple, clear terms so that staff can use this information immediately. 2 County Court suing The expert trainer will show how to sue for money owed, obtain judgment and commence enforcement action without leaving your desk. This module is aimed at showing how to make the Courts work for you instead of the other way around! 3 Enforcement of judgments There are many people who have a County Court Judgment (CCJ) against their debtor but who still remain unpaid. This session explains each of the enforcement methods and how to use them to best effect. Enforcement methods covered include: Warrant of Execution Using the sheriff (now known as High Court Enforcement Officers) Attachment of earnings Third Party Debt Orders Charging Orders (over property and goods) Winding-up companies and making individuals bankrupt 4 Office of Fair Trading rules on debt recovery Surprisingly few people are aware of the Office of Fair Trading rules on debt recovery and many of those that do know think they don't apply to them - but they do. Make sure you know what you need to! 5 New methods to trace elusive, absentee and 'gone away' debtors Why write the money off when you can trace the debtor and collect the money you are owed? 6 Credit checking of new and existing customers It makes sense to credit check would-be, new and existing customers to evaluate the likelihood of payment delays or perhaps not being paid at all. This session shows a range of credit checking steps, many of which can be done completely free of charge, including a sample credit application/ account opening form. 7 Late Payment of Commercial Debts Regulations Do your staff understand this legislation and how to use it to make people pay quicker than ever before? The trainer shows how. 8 The Enterprise Act The Enterprise Act made some startling changes to corporate and personal insolvency. What are the implications for credit control and debt recovery within your organisation?

How to protect your cash flow In the current economic climate more and more companies are finding that their customers are taking longer to pay - or are not even paying at all. As cash flow is key to the survival of any business, effective debt collection tactics are vital for all businesses. This workshop concentrates on the telephone skills and techniques you can use to achieve the most positive outcome in any debt collection situation - payment of money owed, as soon as possible, whilst keeping the collection cost as low as possible. The course will help you: Understand your debtors and communicate with them accordingly Develop a strategy for more effective debt collection Make every call count Handle difficult calls Reduce the amount of time you need to spend on chasing payment Increase your collection rates 1 The debt collection process Understanding the reasons behind payment default Looking at the debt situation from the customer's point of view Developing a strategy for effective debt collection 2 Advanced telephone communication skills Techniques for speaking to the person responsible for paying the debt How to gain the customer's trust when discussing debt Telephone collection skills best practice Key phrases that keep the conversation positive and open 3 Questioning and listening skills for gathering information Different types of question Using high-gain questions to uncover key information Active listening that will help you understand what customers are really saying Leading with examples and high-impact questions Summarising and restating 4 Overcoming objections and excuses Identifying objections Preparing suitable responses Probing objections and ways to overcome them 5 Gaining commitment and ending the call Learn how to negotiate an agreement to suit both parties Summarising actions for you and the customer Ending the call professionally 6 Dealing with difficult and challenging situations Understand different personality types The correct way to respond to an upset customer Ways to calm angry customers (and handle verbal attacks) 7 Action plans Course summary and presentation of action plans

This course is designed specifically to help improve your collection rates. The UK's leading trainer in the subject uses practical examples and case studies to show how to use debt collection techniques that really work. This programme will help participants to: Understand debtors and communicate with them effectively Improve their telephone and writing skills Appreciate the key legal issues Track down 'gone-aways' Improve their collection rates 1 Giving credit and collecting debts The benefits when you get it right The cost of getting it wrong 2 Analysing yourself The importance of making the right 'first impression' Assessing your own personal communication style and how this affects your results How do you (or might you) look in the debtor's eyes? What would you like to change? 3 Analysing your debtors Types of debtorThe delaying debtorThe genuine debtorThe cashflow or hardship problem debtorThe ones who never intended to pay Spot the most common reasons and excuses for non-payment - and learn how to deal with them 4 Understanding debt recovery and the law Data protection issues County Court suing enforcement methods Human rights and debt recovery Retention of title matters 5 Telephone skills for debt recovery A 7-point plan which works every time Learning by example: listening to and analysing some pre-recorded (or live) collection callsWhat was done well?What should have been done differently?Did the collector recognise opportunities?Did the collector create opportunities where seemingly none existed?Did the collector negotiate well or not at all? 6 Writing skills for debt recovery Key phrases to avoid What to include A sample letter which gets results in over 90% of cases 7 Tracking down the 'gone aways' A unique debtor-tracing plan Why spend money on external tracers when you can find those 'gone away' debtors for yourself? 8 Course review The traps to avoid Key personal learning points

Introduction to Excel's Pivot Tables This presentation will explore the use of pivot tables, including what they are, what you can do with them, how to create them, and other special features. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Turn Your Dreams into Reality with the Excel Analyst - Excel Data Analysis and Visualisation Course Training course. This comprehensive Excel Analyst - Excel Data Analysis and Visualisation Course online course will equip you with the knowledge and skills you need to succeed in your chosen field. Whether you're a beginner or looking to take your career to the next level, this course has covered you. Key Learning Outcomes: Understanding the core concepts and theories in your field Building your knowledge and skills through practical, hands-on learning Developing the ability to think critically and solve problems effectively Enhancing your communication skills and the ability to work effectively with others Gaining a competitive edge in your career and reaching your full potential With a flexible online format that allows you to learn at your own pace, Excel Analyst - Excel Data Analysis and Visualisation Course training course offers a convenient and accessible way to boost your career prospects. So why wait? Enrol today and take the first step towards success! Vital Component of the Excel Analyst - Excel Data Analysis and Visualisation Course course: CPD Accredited Course Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials 100% Learning Satisfaction Guarantee Lifetime Access & 24/7 Support Self-paced online course Modules Covers to Explore Multiple Job Positions Transform your career with the Excel Analyst - Excel Data Analysis and Visualisation Course Bundle! Perfect your skills and stand out in the employment market with our comprehensive training program. Impress potential employers and add valuable expertise to your resume. Don't wait-enrol in the Excel Analyst - Excel Data Analysis and Visualisation Course Bundle now and take the first step towards a successful and fulfilling career! Course Outline: Modifying a Worksheet Working with Lists Analyzing Data Visualizing Data with Charts Using PivotTables and PivotCharts Working with Multiple Worksheets and Workbooks Using Lookup Functions and Formula Auditing Automating Workbook Functionality Creating Sparklines and Mapping Data Forecasting Data CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is the perfect fit for anyone seeking to start or advance in the Excel Analyst - Excel Data Analysis and Visualisation Course industry. Whether you're a beginner or looking to expand your knowledge, this comprehensive training will provide you with the essential skills and expertise to succeed. Requirements Join the Excitement-With this Excel Analyst - Excel Data Analysis and Visualisation Course course, there's no limit to what you can achieve. From day one, you'll be on your way to building a fulfilling career in this thriving field. No prior experience is required to enrol in this course. Career path Upon completion, you'll have the opportunity to pursue a variety of in-demand Excel Analyst - Excel Data Analysis and Visualisation Course jobs, with endless possibilities for growth and success. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Imagine a world where you have the power to excel in the property market, a world where you can navigate the complex world of tenant management and effortlessly close deals. That world is now within your reach, thanks to our comprehensive Property Sales, Negotiation with Tenant Management bundle. Designed to empower you with the knowledge and skills necessary to thrive in the competitive real estate sector, this course bundle is your key to unlock success. In the UK's dynamic property market, it's essential to stay informed and ahead of the curve. By mastering the topics covered in this bundle, you'll gain a competitive edge in a market teeming with opportunity. From navigating the nuances of property sales to managing relationships with tenants, you'll be equipped with the knowledge to make a tangible impact in the real estate sector. Don't miss your chance to become a force in the property market. Enrol in the Property Sales, Negotiation with Tenant Management bundle today and unlock a world of success. This Property Sales, Negotiation with Tenant Management Bundle Consists of the following Premium courses: Course 01: Residential Property Sales Course 02: Real Estate Agents | Online Course Course 03: Social Housing and Tenant Management Level 2 Course 04: Conveyancing- Online Diploma Course Course 05: Property Negotiation Diploma Course 06: Property Law and Legislation Course 07: Property Management Course 08: Property Developer Level 3 Course 09: Understanding Wills and Probate Laws - Level 2 Course 10: Property Marketing Course 11: Mortgage Adviser Course Course 12: Contract Manager Diploma Course 13: Document Control Course 14: Financial Analysis Learning Outcomes: Develop a deep understanding of residential property sales, including property valuation, agency, financing, and taxation. Gain knowledge of property law and legislation related to residential property sales. Acquire skills in property appraisal and basic building construction and defects. Learn about records and systems in property management. Develop expertise in property negotiation and tenant management. Acquire knowledge and skills in mortgage advice, contract management, and document control. Course Curriculum: Residential Property Sales Module 01: Introduction Module 02: Valuation of Real Estate Module 03: Law Relating to Residential Property Sales Module 04: Residential Agency Module 05: Finances Involved in Buying and Selling Property Module 06: Property Appraisal and Basic Building Construction and Defects Module 07: Records and Systems Module 08: UK Tax on Property CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring property sales professionals Real estate agents seeking to upskill Requirements This Residential Property Sales course has been designed to be fully compatible with tablets and smartphones. Career path Residential Property Salesperson - Starting salary of £18,000 to £24,000 per year. Real Estate Agent - Starting salary of £18,000 to £25,000 per year. Property Manager - Starting salary of £20,000 to £30,000 per year. Conveyancer - Starting salary of £18,000 to £26,000 per year. Mortgage Advisor - Starting salary of £18,000 to £25,000 per year. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - £10 You will get the Hard Copy certificate for the Residential Property Sales course absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Limited Time Sales: CPD Certified | 37 Video Lessons | Free PDF Certificate | Lifetime Access

Overview This Upgrade Your Excel Skills course will unlock your full potential and will show you how to excel in a career in Upgrade Your Excel Skills. So upskill now and reach your full potential. Everything you need to get started in Upgrade Your Excel Skills is available in this course. Learning and progressing are the hallmarks of personal development. This Upgrade Your Excel Skills will quickly teach you the must-have skills needed to start in the relevant industry. In This Upgrade Your Excel Skills Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Upgrade Your Excel Skills to help you advance your career. Acquire a comprehensive understanding of various Upgrade Your Excel Skills topics and tips from industry experts. Learn in-demand Upgrade Your Excel Skills that are in high demand among UK employers, which will help you to kickstart your career. This Upgrade Your Excel Skills course covers everything you must know to stand against the tough competition in the Upgrade Your Excel Skills field.  The future is truly yours to seize with this Upgrade Your Excel Skills. Enrol today and complete the course to achieve a Upgrade Your Excel Skills certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Upgrade Your Excel Skills course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Upgrade Your Excel Skills course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Upgrade Your Excel Skills course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Upgrade Your Excel Skills is suitable for anyone aspiring to start a career in Upgrade Your Excel Skills; even if you are new to this and have no prior knowledge on Upgrade Your Excel Skills, this course is going to be very easy for you to understand.  And if you are already working in the Upgrade Your Excel Skills field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Upgrade Your Excel Skills course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Upgrade Your Excel Skills course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Upgrade Your Excel Skills course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Upgrade Your Excel Skills course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Unit 01: Introduction Welcome 00:02:00 Unit 02: Excel Productivity Tips -Part 1 Camera Tool 00:05:00 Add Line Break in Formula Bar 00:03:00 Advanced Copy-Paste using Office Clipboard 00:03:00 Navigation between Worksheets using Shortcut Keys 00:01:00 Flash Fill 00:02:00 Add Multiple Rows and Columns Quickly 00:02:00 Delete Blank Rows 00:03:00 Multi Level Row and Column Sorting 00:04:00 Add Sparklines 00:03:00 Paste Special - Transpose 00:03:00 Unit 03: Excel Productivity Tips - Part 2 Snap to Grid 00:03:00 Create Custom Auto fill List 00:06:00 Absolute Cell Reference 00:03:00 Import Data from Web page 00:04:00 Move Cell Direction 00:03:00 Delete Data using Mouse 00:02:00 Status Bar Quick Calculations 00:03:00 Link Text Boxes to Cell 00:04:00 Phone Number and ZIP Code Format 00:04:00 Speaking Cell 00:05:00 Unit 04: Excel Productivity Tips - Part 3 Invisible Text 00:03:00 Worksheet Grouping 00:04:00 Advanced Transpose 00:04:00 XLStart Folder 00:03:00 Use Slicers 00:05:00 Convert Text to Numbers 00:03:00 Hiding Workbook Elements 00:02:00 Useful Shortcut Keys 00:03:00 Sort data from Left to Right 00:03:00 Advanced Filter (Complex) 00:11:00 Unit 05: Excel Productivity Tips - Part 4 Email as PDF 00:02:00 Synchronous Scrolling 00:03:00 Quick Analysis of data within Excel 00:02:00 Fill blank cells with Value 00:03:00 Hidden Chart Source Data 00:03:00 Two more Shortcuts 00:03:00 Add Blank Rows 00:03:00 Custom views in Excel 00:06:00 EMBED Feature 00:04:00 Adding Country code in Mobile Numbers 00:04:00 Unit 05: Excel Productivity Tips - Part 5 Plot an Average Line to a Chart 00:04:00 3D Referencing 00:04:00 Extract Unique Values 00:03:00 Excel Array Formula 00:04:00 Forecast Sheet 00:04:00 Add Spin Controls in Excel 00:05:00 Move Data using Mouse 00:01:00 Add new entry in Auto Correct to use across Office Applications 00:05:00 Find Differences between Two Lists 00:02:00 Find formulas Quickly 00:02:00 Unit: 06 Wrap Up Thank You 00:01:00

Overview This Microsoft Excel: Master Power Query course will unlock your full potential and will show you how to excel in a career in Microsoft Excel: Master Power Query. So upskill now and reach your full potential. Everything you need to get started in Microsoft Excel: Master Power Query is available in this course. Learning and progressing are the hallmarks of personal development. This Microsoft Excel: Master Power Query will quickly teach you the must-have skills needed to start in the relevant industry. In This Microsoft Excel: Master Power Query Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Microsoft Excel: Master Power Query skills to help you advance your career. Acquire a comprehensive understanding of various Microsoft Excel: Master Power Query topics and tips from industry experts. Learn in-demand Microsoft Excel: Master Power Query skills that are in high demand among UK employers, which will help you to kickstart your career. This Microsoft Excel: Master Power Query course covers everything you must know to stand against the tough competition in the Microsoft Excel: Master Power Query field.  The future is truly yours to seize with this Microsoft Excel: Master Power Query. Enrol today and complete the course to achieve a Microsoft Excel: Master Power Query certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Microsoft Excel: Master Power Query course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Microsoft Excel: Master Power Query course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Microsoft Excel: Master Power Query course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Microsoft Excel: Master Power Query is suitable for anyone aspiring to start a career in Microsoft Excel: Master Power Query; even if you are new to this and have no prior knowledge on Microsoft Excel: Master Power Query, this course is going to be very easy for you to understand.  And if you are already working in the Microsoft Excel: Master Power Query field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Microsoft Excel: Master Power Query course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Microsoft Excel: Master Power Query course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Microsoft Excel: Master Power Query course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Microsoft Excel: Master Power Query course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Microsoft Excel: Master Power Query Power Query Intro and Excel version 00:03:00 Excel Power Query - Introduction 00:03:00 Excel Power Query - Query Editor Ribbon 00:09:00 Transform Data - Trim in Excel Power Query 00:05:00 Transform Data - Format Dates and Values in Excel Power Query 00:02:00 Transform Data - Parsing URLs in Excel Power Query 00:05:00 Transform Data - Split Text Fields in Excel Power Query 00:10:00 Transform Data - Group By in Excel Power Query 00:03:00 Transform Data - Unpivoting Columns in Excel Power Query 00:05:00 Transform Data - Pivoting Columns in Excel Power Query 00:02:00 Transform Data - Split Columns into Other Columns in Excel Power Query 00:04:00 Transform Data - Filtering Rows in Excel Power Query 00:05:00 Transform Data - Sorting Columns in Excel Power Query 00:02:00 Transform Data - Transform and Add Columns in Excel Power Query 00:07:00 From Folder - Import From Folder in Excel Power Query 00:07:00 From Folder - Doing Auto Cleanup in Excel Power Query 00:13:00 From Folder - Extract Data from Forms in Excel Power Query 00:13:00 From Workbook - Extract Multiple Criteria in Excel Power Query 00:05:00 From Workbook - Extract Multiple Worksheets in Excel Power Query 00:04:00 Joins - Intro to Joins 00:04:00 Joins - Merging 00:08:00 Joins - Full Outer Join 00:06:00 Joins - Right Anti Join 00:09:00 Power Query - Convert Reports into Pivot Tables 00:05:00 Modulo 00:06:00