379 Finance For Non Finance Managers courses delivered Online

Accounting & Finance Accounting and finance assist businesses in measuring, monitoring, and planning their operations. This Accounting & Finance course has been designed to provide a thorough introduction to business Accounting & Finance as both an idea and a profession. This Accounting & Finance course will equip you with in-demand accounting and finance skills as well as the ability to complete practicable processes while working in an organisation. This could be tricky, especially if this is your first consignment in the accounting & finance sector. Our Accounting & Finance course provides a solid understanding of accounting and financial methods, concepts, and duties to properly prepare you for a career in the accounting finance sector. Courses: Accounting & Finance Anti-Money Laundering (AML) Training Diploma in Forex Trading Accounting & Finance Detailed Course Curriculum of this Accounting & Finance Course: Module 1: Essentials of Accounting and Finance Module 2: Types of Cost Data and Cost Analysis Module 3: Contribution Analysis Module 4: Break-Even and Cost-Volume-Profit Analysis Module 5: Relevant Cost and Making Short-Term Decisions Module 6: Forecasting Cash Needs and Budgeting Module 7: Cost Control and Variance Analysis Module 8: Managing Financial Assets Module 9: Managing Accounts Receivable and Credit Module 10: Managing Inventory Module 11: The Time Value of Money Module 12: Capital Budgeting Decisions Module 13: Improving Managerial Performance Module 14: Sources of Short-Term Financing Module 15: Considering Term Loans and Leasing Module 16: Long-Term Debt and Equity Financing Module 17: Accounting Conventions and Recording Financial Data Assessment Method After completing each module of the Accounting and Finance course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Accounting and Finance course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Accounting & Finance This Accounting and Finance course is ideal for: Candidates interested to start a career in accountancy Business owners seeking to look after their own accounts Existing accountancy workers in seeking higher positions or promotion Accountancy workers with no formal qualifications Anyone wishing to boost their career prospects. Requirements Accounting & Finance There are no specific requirements for this Accounting and Finance Course because it does not require any advanced knowledge or skills. Students who intend to enrol in this Accounting Finance Course must meet the following requirements: Accounting Finance : Good command of the English language Accounting Finance : Must be vivacious and self-driven Minimum Basic computer knowledge A minimum of 16 years of age is required Certificates Certificate of completion Digital certificate - Included

***Level 5 Accounting and Finance*** Accounting and finance assist businesses in measuring, monitoring, and planning their operations. This course has been designed to provide a thorough introduction to business Accounting and Finance as both an idea and a profession. This course will equip you with in-demand accounting and finance skills as well as the ability to complete practicable processes while working in an organisation. This could be tricky, especially if this is your first consignment in the accounting and finance sector. Our Level 5 Accounting and Finance course provides a solid understanding of accounting and financial methods, concepts, and duties to properly prepare you for a career in the accounting and finance sector. Learning Outcomes After completing this Level 5 Accounting and Finance course, learner will be able to: Understand the essentials of accounting and finance Understand the types of cost data and cost analysis Gain a thorough understanding of contribution analysis Understand break-even and cost-volume-profit analysis Understand relevant cost and know to make short-term decisions Know how to manage financial assets Understand forecasting cash needs and budgeting Cost control and variance analysis Know how to manage accounts receivable and credit Know how to manage inventory Understand the time value of money Know how to improve managerial performance Understand capital budgeting decisions Understand improve managerial performance Understand sources of short-term financing Know how to consider term loans and leasing Understand long-term debt and equity financing Understand accounting conventions and recording financial data Why Choose Level 5 Accounting and Finance Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Others Benefits of this Course Free One PDF Certificate Lifetime Access Unlimited Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the course ] ***Level 5 Accounting and Finance*** Detailed Course Curriculum Module 1: Essentials of Accounting and Finance Module 2: Types of Cost Data and Cost Analysis Module 3: Contribution Analysis Module 4: Break-Even and Cost-Volume-Profit Analysis Module 5: Relevant Cost and Making Short-Term Decisions Module 6: Forecasting Cash Needs and Budgeting Module 7: Cost Control and Variance Analysis Module 8: Managing Financial Assets Module 9: Managing Accounts Receivable and Credit Module 10: Managing Inventory Module 11: The Time Value of Money Module 12: Capital Budgeting Decisions Module 13: Improving Managerial Performance Module 14: Sources of Short-Term Financing Module 15: Considering Term Loans and Leasing Module 16: Long-Term Debt and Equity Financing Module 17: Accounting Conventions and Recording Financial Data Assessment Method After completing each module of the Level 5 Accounting and Finance course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Level 5 Accounting and Finance course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Level 5 Accounting and Finance This course is ideal for: Candidates interested to start a career in accountancy Business owners seeking to look after their own accounts Existing accountancy workers in seeking higher positions or promotion Accountancy workers with no formal qualifications Anyone wishing to boost their career prospects. Requirements Level 5 Accounting and Finance There are no specific requirements for this course because it does not require any advanced knowledge or skills. Students who intend to enrol in this this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Level 5 Accounting and Finance This course may lead you to a variety of career opportunities. Accounts Assistant Accounts Payable & Expenses Supervisor Accounts Payable Clerk Audit Trainee Payroll Administrator / Supervisor Tax Assistant / Accountant. Accounting Clerk Auditing Clerk Accounts Receivable Clerk Certificates Certificate of completion Digital certificate - Included

This course aims to provide a solid understanding of financial statements beyond the traditional income statement and balance sheet. Students will learn the purpose and importance of the statement of cash flows and non-financial statements, such as the statement of changes in equity and notes to the financial statements.After the successful completion of the course, you will be able to learn about the following, Understand the concept of cash flow in a business, its recording process, and the types of transactions for the cash flow. Understand the Classification of Cash Flows based on the types of financial activities. Understand the nature and structure of the cash flow Statement. Understand the nature and structure of the Equity statement. Understand the role of non-financial statements and reports. This course aims to provide a solid understanding of financial statements beyond the traditional income statement and balance sheet. Students will learn the purpose and importance of the statement of cash flows and non-financial statements, such as the statement of changes in equity and notes to the financial statements. The course will also cover how these statements interrelate to give a comprehensive picture of a company's financial performance and position. This course is designed to help individuals understand the statement of cash flow and non-financial statements. Participants will learn how to analyze financial statements and interpret the information presented in these documents. The course will cover key concepts such as cash flow management, liquidity ratios, and non-financial performance indicators. By the end of this course, participants will have a solid understanding of how to use financial statements to make informed business decisions. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understanding Statement of Cash flow and Non-financial Statements Self-paced pre-recorded learning content on this topic. Understanding Statement of Cash flow and Non-financial Statements Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Financial Analyst Financial Reporting Manager Accounting Supervisor Investment Analyst Business Development Manager Financial Planning and Analysis Manager Financial Controller Budget Analyst Treasury Analyst Investment Banker. Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Overview This comprehensive course on Finance Assets will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Finance Assets comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Finance Assets. It is available to all students, of all academic backgrounds. Requirements Our Finance Assets is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 5 sections • 45 lectures • 02:02:00 total length •Finance and Free Market Economies: 00:02:00 •Principles of Finance - Theory (Part 1): 00:04:00 •Principles of Finance - Theory (Part 2): 00:02:00 •Discounted Cash Flow (DCF): 00:01:00 •Interest Rates, Bonds and Annuities: 00:03:00 •Bonds: 00:03:00 •Bond Duration: 00:02:00 •Capital Market Theory - Risk & Return: Efficient Market Hypothesis: 00:03:00 •Security Market Line - Risk & Return: 00:04:00 •Security Market Line: 00:02:00 •Capital Asset Pricing Model: 00:01:00 •Portfolio Theory: 00:03:00 •Corporate Finance: 00:03:00 •Optimal Capital Structure - Debt vs. Equity: 00:03:00 •Interest Tax Shield / Cost of Financial Distress: 00:04:00 •Financial Leverage and Weighted Average Cost of Capital (WACC): 00:02:00 •Degree of Financial Leverage (DFL): 00:05:00 •Arbitrage Pricing Theory (APT): 00:01:00 •Capital Budgeting Methods / Techniques: 00:02:00 •Internal Rate of Return Method (IRR): 00:03:00 •Understanding Financial Statements / Financial Ratio Analysis: 00:06:00 •Company Stock Valuations: 00:02:00 •Valuation (Enterprises / Companies / Project): 00:06:00 •DCF Method - Company Enterprise Value: 00:02:00 •Calculation of the Free Cash Flow: 00:02:00 •Common Stock Valuation: 00:02:00 •Derivatives - Options and Future Contracts: 00:04:00 •Future Contracts: 00:04:00 •Call Option: 00:05:00 •SWAPS: 00:02:00 •Options Valuation and Pricing - Numerical and Black-Scholes: 00:02:00 •Cost, Price, Rates and Dividends: 00:02:00 •Analysis for Trading Purposes - Technical Analysis: 00:03:00 •Types of Trends: 00:02:00 •Support and Resistance / Volume: 00:02:00 •Moving Averages: 00:03:00 •Moving Average Convergence: 00:01:00 •Fundamental vs. Technical Analysis: 00:02:00 •Financial Forecasting: 00:02:00 •Regression, Correlation and Covariance: 00:02:00 •Time Series Analysis- Congregation and Random Walk: 00:05:00 •Errors in Statistical Forecasts: 00:03:00 •Econometrics Tools - Seasonality, Smoothing and Errors: 00:02:00 •Smoothing Techniques: 00:01:00 •Qualitative Methods - Survey, Research and Delphi: 00:02:00

Overview This comprehensive course on Finance Principles will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Finance Principles comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Finance Principles. It is available to all students, of all academic backgrounds. Requirements Our Finance Principles is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 6 sections • 46 lectures • 02:02:00 total length •Finance and Free Market Economies: 00:02:00 •Principles of Finance - Theory (Part 1): 00:04:00 •Principles of Finance - Theory (Part 2): 00:02:00 •Discounted Cash Flow (DCF): 00:01:00 •Interest Rates, Bonds and Annuities: 00:03:00 •Bonds: 00:03:00 •Bond Duration: 00:02:00 •Capital Market Theory - Risk & Return: Efficient Market Hypothesis: 00:03:00 •Security Market Line - Risk & Return: 00:04:00 •Security Market Line: 00:02:00 •Capital Asset Pricing Model: 00:01:00 •Portfolio Theory: 00:03:00 •Corporate Finance: 00:03:00 •Optimal Capital Structure - Debt vs. Equity: 00:03:00 •Interest Tax Shield / Cost of Financial Distress: 00:04:00 •Financial Leverage and Weighted Average Cost of Capital (WACC): 00:02:00 •Degree of Financial Leverage (DFL): 00:05:00 •Arbitrage Pricing Theory (APT): 00:01:00 •Capital Budgeting Methods / Techniques: 00:02:00 •Internal Rate of Return Method (IRR): 00:03:00 •Understanding Financial Statements / Financial Ratio Analysis: 00:06:00 •Company Stock Valuations: 00:02:00 •Valuation (Enterprises / Companies / Project): 00:06:00 •DCF Method - Company Enterprise Value: 00:02:00 •Calculation of the Free Cash Flow: 00:02:00 •Common Stock Valuation: 00:02:00 •Derivatives - Options and Future Contracts: 00:04:00 •Future Contracts: 00:04:00 •Call Option: 00:05:00 •SWAPS: 00:02:00 •Options Valuation and Pricing - Numerical and Black-Scholes: 00:02:00 •Cost, Price, Rates and Dividends: 00:02:00 •Analysis for Trading Purposes - Technical Analysis: 00:03:00 •Types of Trends: 00:02:00 •Support and Resistance / Volume: 00:02:00 •Moving Averages: 00:03:00 •Moving Average Convergence: 00:01:00 •Fundamental vs. Technical Analysis: 00:02:00 •Financial Forecasting: 00:02:00 •Regression, Correlation and Covariance: 00:02:00 •Time Series Analysis- Congregation and Random Walk: 00:05:00 •Errors in Statistical Forecasts: 00:03:00 •Econometrics Tools - Seasonality, Smoothing and Errors: 00:02:00 •Smoothing Techniques: 00:01:00 •Qualitative Methods - Survey, Research and Delphi: 00:02:00 •Assignment - Finance Principles: 00:00:00

Overview This comprehensive course on Improve your Financial Intelligence will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Improve your Financial Intelligence comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Improve your Financial Intelligence. It is available to all students, of all academic backgrounds. Requirements Our Improve your Financial Intelligence is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 9 sections • 28 lectures • 01:28:00 total length •Introduction - Don't be Afraid: 00:04:00 •Key Financial Statements - Introduction: 00:01:00 •The Balance Sheet - Introduction: 00:03:00 •The Balance Sheet - Assets, Liabilities, Owners Equity: 00:04:00 •The Balance Sheet - How it relates to you: 00:06:00 •The Income Statement - Introduction: 00:04:00 •The Income Statement - How it relates to you: 00:03:00 •The Cashflow Statement - Introduction: 00:04:00 •The Cashflow Statement - How it relates to you: 00:01:00 •Key Financial Statements - Summary: 00:01:00 •The Money Making Metrics: 00:03:00 •Ratio Analysis: 00:02:00 •Profitability Ratios: 00:03:00 •Operating Ratios: 00:02:00 •Liquidity and Leverage Ratios: 00:03:00 •How Ratio Analysis Impacts you: 00:03:00 •Profit ≠Cash: 00:03:00 •Profit but No Cash: 00:04:00 •Cash but no Profit: 00:05:00 •Why understanding the Cashflow statement matters: 00:04:00 •Managing Days Sales Outstanding: 00:04:00 •Managing Inventory: 00:03:00 •Working Capital - Case Study: 00:05:00 •Return on Investments: 00:04:00 •Return on Investments - Calculations: 00:04:00 •Five Traps: 00:04:00 •Course Completion: 00:01:00 •Assignment - Improve your Financial Intelligence: 00:00:00

Business Finance: Accounting and Business Finance Online Training Accounting and finance assist businesses in measuring, monitoring, and planning their operations. This course has been designed to provide a thorough introduction to business Accounting and Finance as both an idea and a profession. This course will equip you with in-demand accounting and finance skills as well as the ability to complete practicable processes while working in an organisation. This could be tricky, especially if this is your first consignment in the accounting and finance sector. Our Accounting and Finance course provides a solid understanding of accounting and financial methods, concepts, and duties to properly prepare you for a career in the accounting and finance sector. Main Course : Level 5 Accounting and Business Finance Courses are included with the Business Finance: Accounting and Business Finance Course Course 01: Level 7 Business Management Course 02: Time Management Course [ Note: Free PDF certificate as soon as completing the Business Finance: Accounting and Business Finance course ] Business Finance: Accounting and Business Finance Training Industry Experts Designed this Business Finance: Accounting and Business Finance course into 17 detailed modules. Assessment Method of Accounting and Business Finance After completing each module of the Accounting and Business Finance course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Accounting and Business Finance After completing the MCQ/Assignment assessment for this Accounting and Business Finance course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Business Finance: Accounting and Business Finance This Business Finance: Accounting and Business Finance course is ideal for: Anyone wishing to boost their career prospects. Requirements Business Finance: Accounting and Business Finance There are no specific requirements for this Business Finance: Accounting and Business Finance course. Career path Business Finance This Accounting and Business Finance course may lead you to a variety of career opportunities. Accounts Assistant Accounts Payable Clerk Audit Trainee Certificates Certificate of completion Digital certificate - Included

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Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified Administrative & Financial Management bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 33 course mega bundle that will exceed your expectations within your budget. The Administrative & Financial Management related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive Administrative & Financial Management bundle will help you build a solid foundation to become a proficient worker in the sector. This Administrative & Financial Management Bundle consists of the following 30 CPD Accredited Premium courses - Course 01:Administrative Management Course 02:HR Management Course Course 03:Legal Office Administration Course 04:Virtual Interviewing for HR Course 05:Project Management Training Course 06:Business Performance Management Course 07:Business English and Communication Course 08:Business Writing Course 09:IT Administration and Networking Course 10:Microsoft Teams for Administrators Course 11:Personal Leadership Skills Course 12:Maximise Your Personal Productivity: Negotiation Skills Course Course 13:Financial Management Course 14:Meeting Management Online Course 15:Minute Taking Course Course 16:Business Development Course 17:Diploma in Business Analysis Course 18:Business Accounting Training Course 19:Industrial and Organisational Psychology Course 20:Dealing with Conflict at Work Course 21:Supporting a Grieving Employee: A Manager's Guide Course 22:Workplace Stress Management Course 23:Decision-Making in High-Stress Situations Course 24:10 Soft Skills for Workplace Course 25:Financial Analysis Course 26:Certificate in HR Audit Course 27:Compliance Administrator Course 28:Anti-Money Laundering (AML) and Financial Crime Course 29:Business Law 2021 Course 30:UK Employment Law 3 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01: Career Development Plan Fundamentals Course 02: CV Writing and Job Searching Course 03: Interview Skills: Ace the Interview Learning Outcome This tailor-made Administrative & Financial Management bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This Administrative & Financial Management Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 330 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the Administrative & Financial Management bundle! This bundle is also ideal for professionals looking for career advancement. Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in Administrative & Financial Management Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.

Overview The eight 1/2 day Support Manager course is uniquely created to provide training on the fundamentals of management relative to the support environment, and to enhance the inherent skills and knowledge of the support manager. This course focuses specifically on the most common management elements that occur in the technical support centre including, managing customer satisfaction, operations and team performance management and facilitating a team while managing a dynamic service product. This course offers support managers the opportunity to develop and refine their technology support leadership skills enabling them to effectively manage the challenges of the most complex support centres. Who Should Attend The Support Manager course is for managers who have at least six months management experience and have received some basic management training. Requirements The course begins with a review and quiz on a set of pre-class reading materials. These materials are sent to each participant two weeks prior to the class start date. Participants are strongly encouraged to register at least two weeks in advance to allow time to complete these pre-class assignments. Each participant is required to bring the pre-class reading materials as well as a notebook computer with a USB port and with Microsoft Excel, Word and PowerPoint installed. These will be used as tools during the course. All other materials and tools will be provided. Homework is assigned for most evenings of the course. Please plan for study time outside of class. Some of the training objectives… Manage dynamics of change within the support centre Enhance leadership skills Effective staff utilisation Increase support centre morale and retention