8238 FEEL courses

Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? Internal versus external customers Why customer care is important Meeting customer expectations Module Two Making a Personal Difference How do you measure customer care? Making a difference Taking ownership Positive mental attitude Displaying professionalism both face-to-face and over the telephone Using positive language Module Three Gathering Information and Offering Solutions Asking the right questions Active listening skills Summarising and clarifying skills Module Four Dealing with Difficult Situations How to give a 'service' no Demonstrating empathy Assertiveness techniques Handling a complaint Problem solving Saying 'sorry' Making realistic promises and keeping them Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. Objectives By the end of the course participants will be able to Adopt a professional telephone manner Communicate assertively by taking control and directing the conversation Deliver information positively by offering options and alternatives Develop a range of versatile behaviours to use when dealing with difficult situations by: Listening actively Using empathy Gathering relevant information through effective questioning Finding solutions to concerns/problems quickly and efficiently Speaking positively and assertively What Is The Benefit? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. In-House Courses Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. The Importance of Customers and Clients Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. Customer Care Programmes from Dickson Training Ltd We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

A Christmas theme free motion embroidery workshop - drawing on the sewing machine to create Christmas themed appliqué designs.

– how to react, support and move forward Discover how you can best help a young person who self-harms – gain the insights and skills you need to approach this distressing subject respectfully and safely, a better understanding of what self-harm is, why young people self-harm, and much more… Date: Tues 14th May 2024 Accredited CPD Certificate: 3.5 hours Length: 3.5 hours (with breaks) Start time: 9.15am GMT (until 1.30pm) "This is one of the best self-harm trainings I’ve had, honestly..."EMILY LOVE, PRIMARY PREVENTION WORKER Live Online Webinar – Join Emily Gajewski – an expert in helping people overcome self-harm – for her live webinar on Tuesday 14th May 2024. All you need is a quiet place to watch, a computer or tablet and a strong internet signal, the rest is easy. Book your place and we’ll email you confirmation – you’ll receive your Zoom link the day before the event. RECORDING – the training is recorded in case anyone experiences technical difficulties – or you can’t attend on the day – so you will also get a recording for a limited time afterwards to maximise your learning. Want to attend but can’t make this date? Then please register your interest below – and we’ll email you when a new date is available. The aim of this live online training with Emily Gajewski, a highly experienced psychotherapist specialising in treating self-harm, is to give you a thorough, in-depth understanding of why young people self-harm and how to approach/react when helping someone in both the short and long term, including the essential skills most likely to effectively support the young person on their journey to find less harmful ways of coping – the webinar focuses on the most evidence-based knowledge and skills in this area. It will also help you find ways of calming yourself in moments of overwhelm to ensure that you can be as supportive and helpful as you’d like to be. Why you should attend With the ever changing, uncertain world we live in creating a vast amount of pressure on children – emotionally and physically – more children and teenagers are experiencing extremely stressful, distressing situations, with many looking for coping mechanisms to help them deal with their negative thoughts, feelings and emotions. Self harm (including self injury) is hugely on the increase and rates are higher than ever since Covid-19 and the long periods of isolation and uncertainty young people have experienced in ‘lock downs’. A survey of 61 secondary school children by charity Place2Be, shows self-harm reports increased by 77%, from 48 to 85, from August to September 2021. Finding the right words to approach self-harming can be difficult – this online webinar was created to help you (parents, carers, teachers) approach this topic with empathy and confidence. Discovering that a young person you are caring for is self harming can be an extremely stressful situation. When we are highly emotional, it can cause us to react in desperate ways, which are often not helpful or supportive to the young person, even if our intentions are totally well-meaning. “A really helpful, caring approach – it has clarified so much for me and I can now see a sensible way forward.”MARTIN, PARENT. This course is relevant to a range of self-harming behaviours including: self-injury cutting, ripping or carving skin burning skin punching or hitting themselves scratching or pinching (including dermatillomania) poisoning themselves with tablets or liquids (or similar) over-eating and under-eating (anorexia or bulimia) biting yourself (dermatophagia) inserting objects into your body overdosing, exercising excessively pulling your hair (trichotillomania) getting into fights where you know you will get hurt What you will learn What is self-harm? Why young people self-harm How common is self-harming How to approach the subject (building rapport, trust…) How to react if your child (or any young person) tells you they are self harming (what not to say and do) The distinction between self harm and a suicide attempt The addictive element to self harm How to help a young person break the addictive pattern Helping a child in the short- and long term The influence of social media and peers Keeping your child safe Looking after yourself (managing stress, anxiety and worry for the household) Finding professional help View booking details Who this training is suitable for Parents, other family members and/or carers of children and young people who are at risk of self harming or currently self harming. Anyone who works with young people and needs to know how best to help when someone discloses that they self-harm or who they suspect may be self-harming. Therapists and counsellors who want to gain a better understanding so they can support families with a member who self harms. Course Programme The ‘How to help young people who self harm’ live online webinar starts at 9.15am and runs until 1.30pm (GMT). 9.15am Join the Zoom meeting 9.30am Understanding self harm 10.45am Comfort break and discussion 10.55am How to approach self harm and be most helpful 12.00pm Comfort break and discussion 12.10pm Creating the optimal conditions for recovery 1.30pm Webinar ends This course has been independently accredited by the internationally recognised CPD Standards Office for 3.5 hours of CPD training. On completion of this training you’ll receive CPD certificates from the College and the CPD Standards Office.

How to find a coach workbook. Ask your coaches, with Dr Mish & Rose Zainali

Meditation: I & I – Remembering the One Inspired by the music and message of Sam Garrett’s “I and I” This heart-led guided meditation is a gentle journey back to the truth of oneness — the knowing that there is no separation between you and the Universe, between you and the world, between you and the breath. Through stillness, breath, and presence, you’ll be guided to drop beneath the identity of the ego and soften into the space where all is One. “I and I” invites you to see through the illusion of ‘me and you’ and rest in the awareness that lives behind all things. This meditation is for anyone longing to feel connected, whole, and deeply at peace. It’s a return — not to something new, but to something eternal that has always been here within you. Let this be your reminder: You are not separate. You are not alone. You are the Universe, expressing itself in form. And the love you seek… is what you already are.

Keeping children safe is no small task, and for those responsible, the weight of that responsibility is both vital and deeply personal. This CPDQS Accredited Child Protection: Child Care Bundle Course is thoughtfully developed for anyone who works with, supports, or has a duty of care towards children. Whether you're in education, care services, social work, or simply looking to enhance your understanding, this course delivers key knowledge that matters—without the fluff. It focuses on helping you recognise risks, understand safeguarding protocols, and respond to concerns with confidence and clarity. Presented in a straightforward, structured way, the course covers essential topics such as recognising abuse, child welfare responsibilities, digital safety, and legislation. Everything is online, giving you the freedom to study at your own pace, anytime, anywhere. With up-to-date information and clear learning objectives, this bundle is designed to inform and engage. Let’s just say—it’s a professional step forward that actually feels like it was made by professionals. The training materials of this Child Protection course are available online for you to learn at your own pace and fast-track your career with ease. Key Features of Child Protection Bundle CPD Accredited Child Protection Course Instant PDF certificate Fully online, interactive Child Protectioncourse Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Child Protection Bundle course to excel! To become successful in your profession, you must have a specific set of Child Protection skills to succeed in today's competitive world. In this in-depth Child Protectiontraining course, you will develop the most in-demand Child Protection skills to kickstart your career, as well as upgrade your existing knowledge & skills. Child Protection Curriculum Course 01: Safeguarding and Child Protection Training Course 02: Child Care Diploma Level 3 Course 03: Nanny / Governess Course 04: Child Psychology and Mental Health Development Course 05: Childcare and Homeschooling Course 06: Child Health and Safety Course 07: Creating Children's Room Course 08: Safeguarding Children: Internet Safety Course 09: Child Neglect Awareness & Protection Course 10: Child Playwork Course 11: Child Language Disorder (CLD) Course 12: Child Counselling Course 13: How to Save Children from Abuse Course 14: Child Psychology & Development Course 15: Speech Therapy for Children Course 16: Cognitive Behavioural Therapy (CBT) Course 17: Understanding Autism Level 3 Course 18: EYFS Teaching Assistant Course 19: ADHD Awareness Course 20: Paediatric First Aid Level 3 Accreditation This Child Protection bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Child Protection course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Child Protection basics. Requirements No prior degree or experience is required to enrol in this course. Career path This Child Protection Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Clinical coach standardisation events

DATE: 16th October TIME: 4pm LOCATION: Studio A Facilitated by Alice Coyle, Student Counsellor. This is a practical workshop to help you understand more about how anxiety, perfectionism and procrastination can get in the way of getting stuff done. Whether you are a starter or into your final year after, It is timed to help you prepare for your first written assignment and set you up for the year ahead, without all the angst that can really hold you back from enjoying your college studies and life. You may feel that no one else struggles as much as you do over getting work submitted. By sharing ideas and tips together in small groups of 2 or 3, you may be surprised by how much you have in common with your fellow students and how much you can learn from each other.

This Caring for Children provides an understanding of the knowledge and skills required to care for young children. It covers the growth, learning, and development of children. There are also modules to help with self-development. Through this Caring for Children course you will learn how to help children in developing their communication and language skills, the health and safety guidance involved in caring for children, how play can help a child's learning and development and how to respect and value children as individuals. Learning Outcomes After completing this Caring for Children course, learner will be able to: Understand how play can help a young child to gain confidence. Gain skills for communicating with a young child Gain a thorough understanding of growth and development of young children Understand Human Growth and Development Know how to respect and value Children Understand healthy eating for families Why Choose Level 1 Award In Caring for Children Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing this course. ***Courses are included in this Caring for Children Bundle Course: Course 01: Caring for Children Course 02: Level 2 Safeguarding Children Training Course Course 03: Level 3 Certificate in Understanding Autism Course 04: Level 4 Diploma in Child Counselling Course Course 05: Level 4 Diploma in Child Psychology Course Course 06: Primary Teaching Diploma Course 07: Diploma in Special Education Needs (SEN) Course 08: Childcare and Nutrition Course 09: Speech & Language Therapy ***Others Benefits of Caring for Children Bundle Course: Free 09 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Unlimited Retake Exam [ Note: Free PDF certificate as soon as completing the course ] ***Caring for Children*** Detailed Course Curriculum Module 1: Confidence Building for the Young Child Through Play know the Support a Young Child Needs to Gain Confidence Through Play know How to Encourage a Young Child to Express Their Feelings Through Play Module 2: Listening to and Talking with a Young Child Know Skills for Communicating with a Young Child Understand Activities that will Develop a Child's Talking and Listening Skills Module 3: Growth and Development of Young Children know About Factors Which Influence Growth and Development of Children From Birth to 5 Years 11 Months know How to Support Growth and Development of Children Module 4: Human Growth and Development know About Human Growth and Development know Factors That Affect Human Growth and Development Module 5: Respecting and Valuing Children Know How to Respect and Value Children as Individuals Understand Ways to Respect and Value Children Know that Children Have Rights Module 6: Healthy Eating for Families Understand the Importance of a Balanced Diet Know About Good Eating Habits for Families Know Special Food Requirements for Groups and Individuals Know How to Store and Handle Food safely ------------------------ Assessment Method After completing each module of the Caring for Children Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Caring for Children course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? **Caring for Children** This Caring for Children course is for anyone who is considering a career in caring for children. It could also help you re-engage with learning and remove barriers to entering the childcare workforce. Requirements **Caring for Children** There are no specific requirements for this Caring for Children course because it does not require any advanced knowledge or skills. Career path **Caring for Children** This Caring for Children course provides an ideal route into a career in child care and results in a fully recognised qualification, with a number of progression routes to higher level child care and teaching assistant qualifications. Certificates Certificate of completion Digital certificate - Included

Create your own unique textural mini-weaving, ready to hang on the wall. Learn open-weaving techniques - a hybrid of weaving and embroidery