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The often-used phrase, 'just the receptionist', completely misrepresents the role. An excellent receptionist is a most valuable resource for any organisation. This programme has been designed specifically to deal with the essential skills necessary to represent the organisation to the best possible effect. It will also help you get the most out of your working day. There are six key reasons to take part in this workshop. It will help you: See your role in a new light Develop your communication skills Deal with different types of customer and situation Boost your confidence Cope in a pressurised environment Get more satisfaction from your working day 1 Introduction Workshop objectives and personal objectives The challenges of 21st century communication What makes an excellent point of Reception? And why is it so important? Who and where are our customers? As a customer, how do you like to be treated? What makes people feel valued? Objective and subjective aspects of customer service 'Micro moments' that shape the relationship 2 Communication on reception Definition of communication Barriers to good communication The 'recipe' of verbal, vocal and visual aspects of communication Differences between communicating face-to-face and on the telephone Communication 'leaks' The primitive human response The impact of visual communication - body language, gesture and facial expression Voice - tone, speed, volume, pitch, clarity, inflection, pacing Words - positive words and phrases compared with negative terminology Professional greetings face-to-face Steering the conversation with effective questioning 3 Telephone excellence How we use the telephone Qualities of the telephone Non-verbal communication on the telephone - what aspects can be 'seen' by the other person? Professional telephone etiquette Taking and leaving messages - key points that can help customers, colleagues and the organisation Clarifying information 4 Listening skills for accuracy and relationship building How accurate are your listening skills? What are the challenges for accurate listening? Active / empathetic listening 5 Creating a rapport by 'style flexing' Understanding how different people communicate Shaping our message to the other person so that they feel understood How changing situations can alter communication needs 6 Confidence and assertiveness Recognising different styles of behaviour - aggressive, passive and assertive Qualities of assertive communication - verbal, vocal and visual Assertive techniques - basic, persistence, negotiation / empathetic Demonstrating confidence 7 Coping in a pressurised environment Words - the most useful ones to use with stressed people and identifying the 'red rag' words Challenging situations - what do you find difficult and how do you respond? Dealing with outbursts of anger Bringing non-stop talkers back from their tangent Constructive ways to say 'no' 8 Pulling it all together Action plans Summary of key learning points

Duration 4 Days 24 CPD hours This course is intended for Application Consultants, Developers, System Administrators, and System Architects Overview Understand the need for an enterprise portalLog on to, navigate, and personalize the portalDescribe the components of SAP Enterprise PortalBuild-up a portal navigation structureAdapt the portal user interface to company specificationsExplain and use the main functions of the SAP Enterprise Portal, Knowledge Management and CollaborationExplain and use the community features of the portal add-ons Forums and WikisExplain and use the SAP Fiori Launchpad on Portal' In this course, students will gain knowledge of the basic fundamentals surrounding the SAP Enterprise Portal. Enterprise Portal Explaining Business Motivations for Portals Describing SAP NetWeaver Explaining the Basics of SAP Enterprise Portal The End User's Perspective Logging On and Navigating in SAP Enterprise Portal Personalizing SAP Enterprise Portal Technical Infrastructure Determining System Requirements Outlining SAP Enterprise Portal's Architecture Portal Platform Content Explaining the Object Model for Portal Content Managing iViews Managing Portal Pages Managing Worksets and Portal Roles Explaining Business Packages Outlining Portal Content Development Tools Translating Portal Content Look and Feel of the Portal Managing Portal Themes Managing Framework Pages Managing Portal Desktops Managing Portal Rules (Rule Collections) Security Aspects Identifying Security Aspects Managing Users and Authentication Options Describing Authorization Concepts Describing Single Sign-On (SSO) Evaluating Network Security Knowledge Management (KM) Outlining Knowledge Management (KM) Describing Content Management (CM) Functions Using Web Page Composer (WPC) Describing Search and Classification (TREX) Enterprise Workspaces Explaining Enterprise Workspaces Managing Personal Workspaces Managing Shared Workspaces Collaboration Outlining Collaboration Functions Using Forums Using Wikis Fiori Launchpad on the Portal Outlining SAP Fiori Launchpad on Portal Additional course details: Nexus Humans SAPEP SAP Enterprise Portal - Fundamentals training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the SAPEP SAP Enterprise Portal - Fundamentals course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Overview Help dog owners give the care and attention that their faithful hounds deserve by training to become Professional Dog Groomer. This course will teach you all the principles and procedures needed to pamper a pooch and make its coat shine with healthy vigour. The Dog Groomer Trainingcourse will teach you all the unique practises needed to engage with any species of dog and ensure that your efforts make the animal look and feel great. You can also expect to learn animal First Aid, existing canine skin conditions or disorders, tools needed for grooming, and marketing techniques for your service. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Dog Groomer Training. It is available to all students, of all academic backgrounds. Requirements Our Dog Groomer Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 19 sections • 19 lectures • 06:22:00 total length •The History of Dog Grooming: 00:07:00 •Why Do We Groom?: 00:06:00 •Anatomy: 00:15:00 •Breed Groups and Coat Types: 00:16:00 •Equipment and Techniques: 00:30:00 •Keep Your Dog Healthy and Clean: 00:49:00 •Things to Look for Before You Groom a Dog: 00:08:00 •Pre-grooming and General Care: 00:20:00 •Preparation: 00:19:00 •Skin Conditions: 00:45:00 •How to Bathe Your Dog: 00:08:00 •How to Get Your Dog to Love Bath Time: 00:05:00 •Drying Your Dog After a Bath: 00:08:00 •Bathing and Drying: General Considerations: 00:14:00 •Grooming Details (Clipping, Scissors, Ears, Teeth, Feet, Bottoms): 00:18:00 •Basic First Aid: 01:14:00 •Mock Exam - Dog Groomer Training: 00:20:00 •Final Exam - Dog Groomer Training: 00:20:00 •Feedback Form: 00:00:00

These friendly informal sessions started in lockdown 1.0 and are a chance for some informal networking with a supportive group of lawyers, at various stages of their career from student to law firm Managing Director!

Land Your Dream Job! Get Personalised Career Support & Expert Tips, Craft Your CV, Explore Top Jobs & Ace Interviews!

Unleash your inner cheesemaker with this comprehensive course covering all aspects of cheesemaking, from fresh to hard to specialty cheeses. Learn from experienced professionals and master advanced techniques to create your own delicious cheeses.

Learn the advanced techniques of property management and take your career to the next level! Our comprehensive course on property management techniques.

Craft workshop using a variety of pre-cut glass materials including rods, frit and frit balls to transform into your choice of a bowl, hanging or free standing wave form. Fused Glass Workshop – Flower Garden Designs I want to share my 15+ years of experience with you. This fused glass workshop is held at my Derbyshire studio and gallery space in the middle of Wirksworth near Matlock. About this fused glass workshop Whether you create a design inspired by wild flower gardens, fields of Poppies, a layer of Bluebells or hills covered in Heather you’ll enjoy playing with glass shapes and textures to create your own abstract and colourful creation. Choose from 3 options of pre cut glass bases and create either a bowl, sculptural wave or hanging panel. Round Bowl – approx. 17cm. Wave – approx. 32cm across x 7 tall. Round Hanging – approx. 18cm Get making by snapping glass rods, sprinkling crushed glass frit and place frit balls for your colourful flower blooms. The main thing to remember is to have fun! You will play with different types of decorative glass elements and learn a little about how the kiln firing will change them. Simply complete your design during the session and leave it at the studio for me to fire, finish and clean up for you. We will make arrangements to pick up a few weeks later or I can post your finished piece at cost. I will talk through all the Health & Safety in the session but I want you to know now, you will be handling precut glass pieces, they have pointy ends but with the right handling, they won’t hurt you. Recommended for ages 13+, all under 16s to be accompanied by a paying adult. Please don’t hesitate to contact me to discuss any queries you may have, big or small and make sure to find me on Instagram and facebook to keep up to date with all the sparkles and to see images of previous students works. Photos shown here (and on my facebook page) are previous students makes. Book with friends or come on your own for a supportive and fun creative fused glass workshop experience. All fused glass workshop attendees receive a 10% discount on purchases from the gallery shop on the day, just a little way I can say thank you for joining me! Things to bring with you: A bottle of water or travel cup of coffee/tea An apron or old clothes so you don’t have to worry about getting glue or other materials on them Pictures or images that inspire you An open mind and willingness to experiment Booking When booking make sure your email address is correct at checkout as I will email you any further information needed for the workshop. Please also include a contact phone number in the unlikely event that I need to cancel a workshop at short notice. Venue: Create Space Studio & Gallery, 27 Market Place, Wirksworth, Matlock DE4 4ET Currently, the washroom facilities in the studio shop aren’t the best, they probably won’t ever be perfect but I do have a working w.c and sink now, just behind a curtain. I would still recommend considering supporting one of the independent cafés, restaurants and pubs who would welcome some extra business in return for a comfort break. Workshop T&Cs: Please read through the Terms & Conditions for Glass Fusing Workshops and Courses that are booked here online. When you book a place you are agreeing to the following terms and conditions. Bookings and cancellations Bookings – If you can not attend a workshop, for what ever reason, please contact Stevie as soon as possible. Firstly we will work together to transfer your place onto another day, suitable for your needs. Another option is for you to offer your place out to a friend or family member. If this is not possible and your cancellation has been more less than 21 days in advance of the event, a refund can be offered. If your cancellation has been made less than 21 days before the event and you can not transfer onto a future date, every effort will be made to fill your place, from further advertising and/or the reserves list. If your space can not be filled by another attendee and you are unable to arrange a replacement yourself unfortunately, no refund can be offered. In the unlikely event that Stevie has to cancel a class, you will be offered either a full refund or a transfer to another date. As much notice as possible will be given, however, Stevie cannot be held responsible for your travel or accommodation costs. Accessibility Accessibility – Workshops at Create Space, Wirksworth: Entrance to the Studio Gallery has 2 stone steps. The workshop table is fixed and also up one step, the main table is high, you will be stood or sat on a tall chair.  Please contact Stevie for information about the suitability of her courses for ages and abilities before booking. Health & Safety Stevie reserves the right to exclude any student we feel may be a danger to themselves or other students.

Do you constantly fear for your life? Do you want to feel reassured about your safety and security? Or do you just want to learn self-defense? If so, then this Diploma in Self Defence course is for you. Description: Self-defense is more than an arrangement of physical procedures because it's about building your insight into the substances of violence, learning and rehearsing assertiveness abilities, and having a feeling of your own rights. This course doesn't ensure your security per se rather it will help you build your decisions, alternatives, and readiness in times of danger. This course incorporated information about bad elements or predator typologies into battling methodologies and strategies that incorporate vocalisation, assertiveness, setting boundaries verbal arrangement and distinguishing proof of predators' weaknesses. We make sheltered and functional full constraint situations that enable our self-defense students to rehearse their self-defense skills with full compel against our prepared cushioned attacker. You will ordinarily remark what a distinction it makes when hitting an attacker with full power. Who is the course for? Individuals who are prone to encountering different kinds of people and want to be secured and assured with their self-defense skills Anyone who is interested in Basic Personal Safety. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: This Diploma in Self Defence will be very beneficial and helpful to everyone since everyone's concern these days is about safety and security. Self Defence Basics Introduction to Self Defence 00:15:00 Legal Aspects 00:15:00 Protecting Yourself 01:00:00 Self-Defence Basics 00:15:00 Advanced Self Defence Techniques 01:00:00 Krav Maga 00:30:00 Self Defence Techniques Self Defence Basics 01:00:00 Martial Arts Basics 01:00:00 Getting Away 01:00:00 A Look At Kung Fu 01:00:00 Using Your Body in The Right Way 00:30:00 Choosing A Style To Study 01:00:00 Wrapping Up 00:15:00 Mock Exam Mock Exam- Diploma in Self Defence 00:20:00 Final Exam Final Exam- Diploma in Self Defence 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

£22/month Interest-free* Payments6 months Deposit£62 Total Price£290 Make an Enquiry × [gravityform id="76" title="false" description="false" ajax="true"] Tutor Support: Till exam Start Anytime: With 3 years of access to course materials Accredited by: Pearson Edexcel & Regulated by OFQUAL Mock Test Practice Get expert feedback on mock test Online Learning: Learn from anywhere, whenever you want Exams Preparation For May/June 2024 Gain the GCSE qualifications you get from school, 100% online at your own pace. Opportunity to book Live 1:1 or Group tutor support via Zoom Excellent student reviews with high satisfaction rates Full assistance is scheduling your GCSE exams Study on your phone, tablet or laptop at your own pace You will get unlimited tutor support via email Why GCSE Maths Course right for you? Our GCSE Maths online course is very flexible, allowing you to learn at your own pace without having to disrupt your busy life. It's designed to help you overcome any difficulties you may have with mathematics. You can book 1:1 or group Live Tutor Support via Zoom with your maths tutor Rita. Once you complete our GCSE Maths course, you'll build a solid foundation for further education and career advancement. Start your journey to a better future today! GCSE Maths Course & Exam Details GCSE Exam Details You choose to sit for the Foundation Tier or Higher Tier For Foundation Tier grades 1 to 5 will be given. For Higher Tier grades 4 to 9 will be given. For more updated information on the grade boundaries, you can check out GCSE Maths Grade Boundaries for All Boards - [2019 to 2023] blog. You can book your GCSE exam with us; we have GCSE exam centres across the UK. Explore the list of GCSE Exam Centres, and see nearest exam centre. In order to book your GCSE exams please email us at info@lead-academy.org Live Tutor Support Details Get personalised guidance and assistance throughout your GCSE exam preparation. Clarify difficult concepts and receive valuable feedback on practice exams, assignments and mock exams. 1:1 or Group Live classes are available with maths tutor Rita until the exam. Group Sessions Cost: £45+VAT per month (Class schedule once a week | 4 classes per month) 1:1 Live Class via Zoom available at the cost of £24+VAT per hour. You'll have the flexibility to choose your own schedule for the classes. Various class schedule options are available in the cart for you to choose from while booking. The classes are designed to prepare you for the exam. You will also get unlimited tutor support via email. Entry Requirements This GCSE Maths Course is available to all students, of all academic backgrounds and no experience or previous qualifications are required. You need a laptop or PC and stable internet connection GCSE Maths Exam Structure The Pearson Edexcel GCSE Maths consists of three paper-based assessments. Paper 1 Topics covered: Number, algebra, ratio, proportion and rates of change, geometry and measures, probability and statistics Exam duration: 1 Hour 30 minutes written exam Marks: 80 Weight: 33.33% of GCSE Question type: Written examination papers with a range of different question types Other information: No calculator is allowed Paper 2 Topics covered: Number, algebra, ratio, proportion and rates of change, geometry and measures, probability and statistics Exam duration: 1 Hour 30 minutes written exam Marks: 80 Weight: 33.33% of GCSE Question type: Written examination papers with a range of different question types Other information: Calculator is allowed Paper 3 Topics covered: Number, algebra, ratio, proportion and rates of change, geometry and measures, probability and statistics Exam duration: 1 Hour 30 minutes written exam Marks: 80 Weight: 33.33% of GCSE Question type: Written examination papers with a range of different question types Other information: Calculator is allowed Course Curriculum GCSE Maths Foundation Tier Number FT In the number FT classes, you will be learning how to order positive and negative integers, decimals, and fractions, use the symbols =, ≠, <, >, ≤, ≥, apply the four operations to integers, decimals, and simple fractions and mixed numbers - both positive and negative, understand and use place value, recognize and use relationships between operations, including inverse operations, use conventional notation for priority of operations, including brackets, powers, roots and reciprocals and many more things. Algebra FT You will be learning about algebraic manipulation in this module. These classes will also cover substituting numerical values into formulae and expressions, including scientific formulae. Understand and use the concepts and vocabulary of expressions, equations, formulae, inequalities, terms, and factors. Ratio, proportion and rates of change FT In these classes, you will learn to change freely between related standard units (e.g. time, length, area) and compound units (e.g. speed, rates of pay, prices) in numerical and algebraic contexts. You will also learn to use scale factors, scale diagrams and maps and understand and use the proportion as equality of ratios. Geometry FT In the geometry FT classes, you will learn details about perimeter, area, squares, rectangles, and triangles. You will also be introduced to the related formulas of perimeter, area, square, rectangles, triangles, and more. Probability FT From the probability FT chapter, you will learn about relating relative expected frequencies to theoretical probability; using appropriate language and the 0 to 1 probability scale, apply the property that the probabilities of an exhaustive set of outcomes sum to 1 and apply the property that the probabilities of an exhaustive set of mutually exclusive events sum to 1 and enumerate sets and combinations of sets systematically, using tables, grids, venn diagrams. Statistics FT You will learn to Interpret, analyse, and compare the distributions of data sets from empirical distributions, apply statistics to describe a population, use and interpret scatter graphs of bivariate data, and recognize correlation; this learning will help in understanding data, surveys, and more. Mock Paper 1 GCSE Maths Mock Paper Instruction GCSE Maths FT Paper-1 GCSE Maths FT Paper-1 MS GCSE Maths FT Paper-2 GCSE Maths FT Paper-2 MS GCSE Maths FT Paper-3 GCSE Maths FT Paper-3 MS Mock Paper 2 GCSE Maths Mock Paper Instruction GCSE Maths FT Paper-1. GCSE Maths FT Paper-1 MS. GCSE Maths FT Paper-2. GCSE Maths FT Paper-2 MS. GCSE Maths FT Paper-3. GCSE Maths FT Paper-3 MS. GCSE Maths Higher Tier Number HT In the number HT classes, you will be learning how to order positive and negative integers, decimals, and fractions, use the symbols =, ≠, <, >, ≤, ≥, apply the four operations to integers, decimals, and simple fractions and mixed numbers - both positive and negative, understand and use place value, recognize and use relationships between operations, including inverse operations, use conventional notation for the priority of operations, including brackets, powers, roots and reciprocals, and many more things. Algebra HT You will be learning about algebraic manipulation in this module. These classes will also cover the substitution of numerical values into formulae and expressions, including scientific formulae. Understand and use the concepts and vocabulary of expressions, equations, formulae, inequalities, terms, and factors. Ratio, proportion and rates of change HT In these classes, you will learn to change freely between related standard units (e.g. time, length, area) and compound units (e.g. speed, rates of pay, prices) in numerical and algebraic contexts. You will also learn to use scale factors, scale diagrams and maps and understand and use the proportion as equality of ratios. Geometry HT In the geometry HT classes, you will learn about perimeter, area, squares, rectangles, and triangles in detail. Along with this, you will be introduced to the related formulas of perimeter, area, square, rectangles, triangles, and more. Probability HT From the probability HT chapter, you will learn about relating relative expected frequencies to theoretical probability; using appropriate language and the 0 to 1 probability scale, apply the property that the probabilities of an exhaustive set of outcomes sum to 1 and apply the property that the probabilities of an exhaustive set of mutually exclusive events sum to 1 and enumerate sets and combinations of sets systematically, using tables, grids, Venn diagrams. Statistics HT You will learn to Interpret, analyse, and compare the distributions of data sets from empirical distributions, apply statistics to describe a population, use and interpret scatter graphs of bivariate data, and recognize correlation; this learning will help in understanding data, surveys, and more. Mock Paper 1 GCSE Maths Mock Paper Instruction GCSE Maths HT Paper-1 GCSE Maths HT Paper-1 MS GCSE Maths HL Paper-2 GCSE Maths HL Paper-2 MS GCSE Maths HL Paper-3 GCSE Maths HL Paper-3 MS Mock Paper 2 GCSE Maths Mock Paper Instruction GCSE Maths HT Paper-1. GCSE Maths HT Paper-1 MS. GCSE Maths HT Paper-2. GCSE Maths HT Paper-2 MS. GCSE Maths HT Paper-3. GCSE Maths HT Paper-3 MS. Awarding Body Pearson Edexcel is the most popular and prestigious awarding body in the UK and internationally. GCSE is a recognised academic credential at the secondary level worldwide. This qualification involves theoretical study and research. Pearson Edexcel prepares learners for higher education or employment. Edexcel's qualifications meet the needs of modern learners and are based on high British education standards. Pearson Edexcel's qualifications provide learners with necessary skills and knowledge to achieve their goals. FAQs Why should I do this higher-tier GCSE Math course? You must do the higher GCSE Math as it requires for university admission and also every stage of your life. GCSE Math is one of the core subjects of the GCSE course that every student should study. Do you offer any fundamental courses in GCSE Math? Yes, we offer the fundamental GCSE Math course, which helps you improve basic math. If you feel your math basics must be polished, you can do this course with us. How to pass GCSE maths? To pass the General Certificate of Secondary Education maths, start revision early and consistently, and practise with quality revision, not just reading through notes. Believe in your ability and personalise your approach to the exam. Focus on learning the basics first, like fractions and algebra. Practising under timed conditions can help you develop a strategy that works best for you. How many marks do you need to pass Pearson Edexcel maths? To pass Pearson Edexcel Maths, you need to achieve a grade of 4 or higher. In terms of marks, this equates to achieving at least 120 out of 240 for the Foundation tier and at least 135 out of 240 for the Higher tier. However, it's important to note that the grade boundaries can vary slightly from year to year, depending on the difficulty of the exam. What is the grading system for the exam? The grades for GCSE range from 9-1, with 9 being the highest grade and 1 being the lowest. I made my payment. How will I get access to the course? A confirmation email will be sent to your registered email after payment. Hereafter anytime, you can start your learning journey with Lead Academy. I am from outside the UK. Will I get access to the Course? Yes, you can. Since it is an e-learning course, anyone from anywhere can enrol in our courses. What is an Accredited course? The professional body approves the procedures if any e-learning platform claims its courses are accredited. What is an Edexcel accredited course? Exdexcel is a British multinational education and examination body. If any functional skills training providers claim the course is Edexcel accredited, that means the course has been approved by the governor body of Edexcel. Their certificates have been valued in the UK and worldwide.