Name: Boost Customer Satisfaction: Join us 1 Day Training in Dublin
Price: 595 GBP
Availability: InStock

Guildford

<h1 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Overview:</h1>This training based on leading teams will help you to develop anyone that leads a team or is involved in a leadership role. It is also useful for those that are about to embark on a position of leadership or need to develop their leadership skills.Course Contents:Having an effective team around you is crucial. However, it is an area that is often left to chance, which can lead to de-motivated individuals that do not feel part of the business and consequently do not perform. This course looks at what it takes to lead an effective team and how you can get the best out of the people in it by understanding the role of the leader, both personally and from the point of view of the team.Course Topics:<ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Qualities of an Effective Leader&nbsp;&ndash; Identifying the key characteristics of effective leaders, rating themselves against them and establishing key actions to develop the skills.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Leader or Manager?&nbsp;&ndash; Establishing the difference between the two and comparing themselves to those qualities.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">That Vision Thing&nbsp;&ndash; Making the business vision &lsquo;live&rsquo; for the team by answering key questions.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Developing Your Team Goals&nbsp;&ndash; Reviewing an action plan that develops clear goals for their team based on the business vision.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Motivation&nbsp;&ndash; Determining the &lsquo;Why&rsquo; for their staff and developing an understanding of emotions in a business context.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">What Motivates?&nbsp;&ndash; Looking at specific motivators for individuals and understanding that everyone is motivated by different things.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Being Consistently Different&nbsp;&ndash; Going against popular leadership theory and identifying that each staff member needs to be treated differently.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Dealing With Difficult Team Members&nbsp;&ndash; Understanding why team members are difficult. Looking at different behavior types and strategies for responding to them. Also, realizing that &lsquo;difficult&rsquo; behavior sometimes has its benefits.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Coaching&nbsp;&ndash; Using a simple method of coaching, including action plans.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Three Key Skills of Coaching&nbsp;&ndash; Looking at the skills required to be an effective coach.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Instant Results Coaching&nbsp;&ndash; Coaching in a hurry!</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Can Do Coaching Practice&nbsp;&ndash; Putting the learning into practice</li></ul>Course Feature:By the end of this training you will be able to:<ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the qualities of an effective leader</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Benchmark themselves against those qualities and develop actions to improve</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the difference between leading and managing</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the value of sharing the business vision with the team</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Develop team goals based on the business vision</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Motivate their staff by understanding their drivers and developing actions to support them</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Deal with difficult staff members</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Challenge staff in a meaningful and effective way</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Coach staff effectively using a simple process</li></ul>Certification:Once after the training you receive course completion certificate from MangatesWho can Attend?Anybody who is interested in learning Effective Skills to Lead a Team.

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session

Course  Overview:
This report writing training is aimed at people who are new to report writing or who need to improve their report writing skills. As you would expect from us, this is not a programme covering theory alone. You are expected to put into practice what they are learning as they go through the day.
This training will help you to develop the report writing skills of your participants and ensure you deliver a successful report writing training course.
Course Topics:
Section One – Introduction to Report Writing
This section covers the key principles of report writing and lays the foundation for the remainder of the day’s activities. Topics covered include:
 Why a report?
Why are some reports ineffective?
Basic Principles of Report Writing
Structure of Business Reports
Section Two – Plan and Prepare
This section looks at a number of techniques to help report writers prepare before                beginning the task of writing. Great emphasis is placed on planning and preparing. We consider this to be the key to effective report writing. Topics Include:
Purpose of the Report
Knowing your Readers
Generating Ideas
Sources of Information
The Extended Pyramid
Report Outline
Section Three – Write the Report
Participants work on an actual report or develop one from a brief provided by us.  This section builds on the principles already covered and we also cover topics such as:
Getting Started
Overcoming Writer's Block
Language
Section Four – Check and Edit
In this final section we consider the importance of checking and editing reports     before submitting. We suggest an approach that gives the best chance of ensuring that  participants present professional reports to their readers.
Participants get the opportunity to practice their checking techniques using the reports they produced earlier.
Course Feature:
By the end of this report writing training you will be able to:
Prepare and plan reports that meet their intended purpose
Produce reports that conform to an established and acceptable structure
Proofread and edit their reports effectively before submitting them to their intended readers
Certification:
Once after the training you receive course completion certificate from Mangates
Who can Attend?
Anybody who is interested in learning Report Writing Skills.

Mangates

Financial Reporting

Writing Skills

Report Writing 1 Day Training in Guildford

The sale ends 5 days before the event starts.

Early Bird Fee

The sale ends 10 days before the event starts.

Standard Fee

Peterborough

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session

Course Overview:
Personal time management skills are essential for professional success in any workplace. Those able to successfully implement time management strategies are able to control their workload rather than spend each day in a frenzy of activity reacting to crisis after crisis - stress declines and personal productivity soars! These highly effective individuals are able to focus on the tasks with the greatest impact to them and their organization.
The Time Management workshop will cover strategies to help participants learn these crucial strategies. You will be given a skill set that includes personal motivation, delegation skills, organization tools, and crisis management. We"ll cover all this and more during this workshop.
Learning Objectives:
After completing this course, the learners will be able to: 
Explore why time management issues arise
Improve ability to plan and prioritize work
The importance of setting clear goals
Minimize wasted time and distractions in the workplace
How to avoid being deflected from your priorities
Self-motivation as a time management tool
Dealing with unexpected events that steal time
Tools and techniques for effective delegation
How to say 'no' to some 'now' requests
Agenda:
Module One: Goal Setting
The Three P"s
S.M.A.R.T. Goals
Prioritizing Your Goals
Visualization
Module Two: Prioritizing Your Time
The 80/20 Rule
The Urgent Versus Important Matrix
Assertiveness
Module Three: Planning Wisely
Creating Your Productivity Journal
Maximizing the Power of Your Productivity Journal
The Glass Jar: Rocks, Pebbles, Sand, and Water
Chunck, Block, and Tackle
Ready, Fire, Aim!
Module Four: Tackling Procrastination
Why We Procrastinate
Nine Ways to Overcome Procrastination
Eat That Frog!
Module Five: Crisis Management
When the Storm Hits
Creating a Plan
Executing the Plan
Lessons Learned
Module Six: Organizing Your Workspace
Declutter
Managing Workflow
Dealing with Email
Using Calendars
Module Seven: Delegating Made Easy
When to Delegate
To Whom Should You Delegate?
How Should You Delegate
Keeping Control
The Importance of Full Acceptance
Module Eight: Setting a Ritual
What is a Ritual?
Ritualizing Sleep, Meals, Exercise
Examples of Rituals
Using Rituals to Maximize Time
Module Nine: Meeting Management
Deciding if a Meeting is Necessary
Using the PAT Approach
Building the Agenda
Keeping Things on Track
Making Sure the Meeting Was Worthwhile
Module Ten: Alternatives to Meetings
Instant Messaging and Chat Rooms
Teleconferencing
Email Lists and Online Groups
Collaborating Applications
Module Eleven: Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations
Target Audience:
Anybody who is interested in Learning Time Management Skills

Time Management 1 Day Training in Peterborough

Watford

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session

Course Overview:
Disagreements, differences of opinion and conflicting perspectives on key issues inevitably arise in any context where people are working together.
Research has shown that workplace conflicts can become highly destructive. Negative emotions may be stirred up, poisoning team morale, creating stress and destroying relationships.
Conflict may emerge between managers and their staff, between team members or departments.
Conflict may be expressed openly, but it may also be hidden, in the form of irritation, resentment, loss of morale and lack of commitment. Hidden conflict is easy to miss and therefore can be particularly damaging.
Ultimately, this is likely to have an adverse effect on team and company performance, costing time and money.
It is therefore vital to manage conflict constructively.
As a team member and leader, your ability to deal with and resolve conflicts defines your success in the longer term.
Our one day workshop in Conflict Management and Communication Skills immerses you in the most advanced conflict management tools, strategies and practices applicable today. You will gain hands-on practice on proven frameworks, go through simulations and exercises that will train you to be a highly effective professional and leader, starting day one.
Target Audience:
Anybody who is interested in learning Conflict Management Skills

Learning Objectives:
Getting a handle on and gaining insights into your conflict management style through self-assessments (TKI®).
Role playing to practice techniques and new skills in a safe environment.
Proven best practices for approaching conflict management.
Practices for resolving conflict as a third party mediator.
Scientifically validated frameworks on effective communication in stressful situations.
Transferring your learning back to your work environment using job aids, templates and other resources.
How Will You Benefit?
Build trust and credibility with colleagues and team members
Leverage potential conflict situations as opportunities for critical conversations that enhance work relationships.
Gain confidence in holding difficult conversations calmly and assertively.
Manage difficult situations proactively.
Increase your effectiveness in managing conflict.
See growth in your overall performance
Agenda:
Science behind workplace conflicts
Understanding Human Behavior
Different Personality Types
Conflict Management Styles
Conflict Management Strategies
Workplace Conflicts
Conflict Resolution Agreements
Working with difficult people
Relationship and reputation management
Certification:
Once after the training we will provide you with the course completion certificate.

Conflict Management

Conflict Management 1 Day Training in Watford

Cirencester

Conflict Management 1 Day Training in Cirencester

Maidstone

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
Events do not just happen, they take time to plan, develop, and create. This workshop is designed to give your participants the tools needed to host a great event. They will touch on planning and administrative techniques that will give them the confidence to run an engaging event that will leave a positive and lasting impression on each attendee.
With our Event Planning workshop y,our participants will explore ways to work with vendors, security, technicians, and wait staff. They will touch on different event types such as awards ceremonies, charity events, and business conferences. By utilizing the correct skill set you will be provided the details to pull off a successful event.
Target Audience:
Anybody who is interested in learning Event Planning Skills
Learning Objectives:
By the end of the course, participants will be able to understand:
Types of Events
Brainstorming
Types of Entertainment
Support Staff
Technical Staff
Vendors
Finalize the Plan
Administrative Tasks
Get Organized
Post Event Activities
Wrapping Up
Agenda:
Module One: Types of Events
Awards
Charity
Conferences and Seminar
Holiday
Case Study
Module One: Review Questions
Module Two: Brainstorming
Determine the Event’s Purpose
Determine a Theme
Write Down & Review Ideas
Determine a Date
Case Study
Module Two: Review Questions
Module Three: Types of Entertainment
Games
Activities
Speakers
Performers
Case Study
Module Three: Review Questions
Module Four: Support Staff
Security
Valet
Wait Staff
Clean up Crew
Case Study
Module Four: Review Questions
Module Five: Technical Staff
Visual Technician (lighting)
Media Technician (website, Facebook, etc.)
Audio Technician (Sound)
Specialized Electrical Equipment Technician (for performers)
Case Study
Module Five: Review Questions
Module Six: Vendors
Food
Equipment
Decorations and Furnishing
Photography/ Video
Case Study
Module Six: Review Questions
Module Seven: Finalize the Plan
Venue
Registration
Entertainment
Cuisine and Decor
Case Study
Module Seven: Review Questions
Module Eight: Administrative Tasks
Create a Budget
Branding and Marketing
Insurance and Permits
Contracts (for event staff, entertainment, rentals, and vendors)
Case Study
Module Eight: Review Questions
Module Nine: Get Organized
Form a Team
Timeline
Checklists
Backup Plans
Case Study
Module Nine: Review Questions
Module Ten: Post Event Activities
Survey
Share Media (photos and video)
Send Thank you Notes
Start planning the Next Event!
Case Study
Module Ten: Review Questions
Module Eleven: Wrapping Up
Words From The Wise
Review Of The Parking Lot
Lessons Learned
Recommended Reading
Completion Of Action Plans And Evaluations

Event Planning 1 Day Training in Maidstone

The Ultimate Guide to Event Planning - 1 Day Workshop in Maidstone

Slough

Conflict Management 1 Day Training in Slough

Kingston upon Hull

Time Management 1 Day Training in Kingston upon Hull

Nottingham

Time Management 1 Day Training in Nottingham

Worcester

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
The meaning of Soft Skills can sometimes be difficult to describe. It can be that unique attribute or characteristic that facilitates great communication. It can be the special way that you show confidence in a challenging situation. The events can become more easily managed with this great workshop.
With our 10 Soft Skills You Need workshop your participants will begin to see how important it is to develop a core set of soft skills. By managing and looking at how people interact and seeing things in a new light, your participants will improve almost every aspect of their careers.
Target Audience:
Professionals who are interested in learning 10 Soft Skills.
Learning Objectives:
After completing this course, Individuals will be able to demonstrate their understanding of:
What are Soft Skills?
Effective Communication
Teamwork
Problem Solving
Time Management
Attitude and Work Ethic
Adaptability/Flexibility
Self-Confidence
Ability to Learn From Criticism
Networking
Agenda:
Module One: What are Soft Skills?
Definition of Soft Skills
Empathy and the Emotional Intelligence Quotient
Professionalism
Learned vs. Inborn Traits
Case Study
Module One: Review Questions
Module Two: Soft Skill 1: Communication
Ways We Communicate
Improving Non-Verbal Communication
Listening
Openness and Honesty
Case Study
Module Two: Review Questions
Module Three: Soft Skill 2: Teamwork
Identifying Capabilities
Get Into Your Role
Learn the Whole Process
The Power of Flow
Case Study
Module Three: Review Questions
Module Four: Soft Skill 3: Problem Solving
Define the Problem
Generate Alternative Solutions
Evaluate the Plans
Implementation and Re-evaluation
Case Study
Module Four: Review Questions
Module Five: Soft Skill 4: Time Management
The Art of Scheduling
Prioritizing
Managing Distractions
The Multitasking Myth
Case Study
Module Five: Review Questions
Module Six: Soft Skills 5 and 6: Attitude and Work Ethic
What Are You Working For?
Caring for Others vs. Self
Building Trust
Work Is Its Own Reward
Case Study
Module Six: Review Questions
Module Seven: Soft Skill 7: Adaptability/Flexibility
Getting over the Good Old Days Syndrome
Changing to Manage Process
Changing to Manage People
Showing You"'re Worth Your Weight in Adaptability
Case Study
Module Seven: Review Questions
Module Eight: Soft Skill 8: Self-Confidence
Confident Traits
Self-Questionnaire
Surefire Confidence Building Tactics
Build Up Others
Case Study
Module Eight: Review Questions
Module Nine: Soft Skill 9: Ability to Learn From Criticism
Wow, You Mean I’m Not Perfect?
Listen With An Open Mind
Analyze and Learn
Clear the Air and Don"t Hold Any Grudges
Case Study
Module Nine: Review Questions
Module Ten: Soft Skill 10: Networking
Redefining Need
Identifying Others" Interests
Reaching Out
When to Back Off
Case Study
Module Ten: Review Questions
Module Eleven: Wrapping Up
Words From The Wise
Review Of The Parking Lot
Lessons Learned
Recommended Reading
Completion Of Action Plans And Evaluations

10 Soft Skills You Need 1 Day Training in Worcester

Building Better Careers with Soft Skills: 1-Day Workshop in Worcester

Dublin

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
Providing outstanding customer service can make the difference between gaining, keeping, or losing a customer. In this one-day Customer Service Essentials training course, you gain foundational knowledge, leverage proven techniques, and apply best practices that will help develop and maintain mutually beneficial relationships with your customers, while continuing to grow your customer base. Gaining these essential customer service skills can help your company boost their customer retention and acquisition metrics.
Course Topics:
Assessing your attitude to customer service
Practicing verbal and vocal skills
Handling customer complaints and difficult situations
Demonstrating empathy and building rapport
Defining the Golden Rules for Success
Course Feature:
You Will Learn How To:
Adopt a confident, consistent approach that ensures great service
Apply best practice communication techniques to connect with your customers
Choose and apply techniques that create customer loyalty and exceed expectations
Respond positively and constructively to customer problems
Certification:
Once after the training you receive course completion certificate from Mangates
Who can Attend?
No formal prerequisites are required to attend this course.

Customer Service Essentials 1 Day Training in Dublin

Boost Customer Satisfaction: Join us 1 Day Training in Dublin

Awarding Body:&nbsp;Open College Network (OCN Credit4Learning)Award Level:&nbsp;Level Three (Advanced)Minimum Age:&nbsp;18Entry requirements:&nbsp;None. English Level 2 desirable.Training Locations:&nbsp;E-learning - complete this course in the comfort of your own home or at work<hr style="color: rgb(51, 51, 51); border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">Course Overview:It takes a very special person to care for those at the end of their life&rsquo;s journey. Yet for the terminally ill and their families, the gifts of compassion, dedication and skill are priceless treasures. This End of Life (Palliative Care) Course covers the issues and practices involved in caring for the terminally ill and is suitable for both healthcare professionals and individuals looking at optimising their care skills and practices.This course will help you to gain a better knowledge of the procedures and best practices which underpins end of life care. It will help you to learn about the delivery of optimal end of life care and improve your communication skills to strengthen working relationships with healthcare professionals during this period. You will also feel you have a much better understanding on how to support the friends and family of the person that you are caring for.In this online course, you will learn to address the ethical issues and characteristics of hospice and palliative care. You will also understand the assessment and management of pain. And you will be able to help patients and their families cope with dying, death, and the grief that follows and, in doing so, will ensure that the process is in the very best interests of the individual concerned.If you are an individual looking after a terminally ill relative this course bridges the divide between understanding how healthcare professionals work and understanding how your relative or friend should be managed by your support team.This course can also be combined with our&nbsp;Healthcare Practice (Fundamental Care Skills) Course&nbsp;which will also prepare you with a general and very solid foundation qualification in healthcare. Both qualifications combined will give you a total of 6 credits which you can also use towards other future qualifications (at many UK Colleges and Universities).Once completed you will immediately be able to download your pass certificate. (Your new accredited certificate will be posted to you within 6-8 weeks.)The nationally recognised and accredited certificate (awarded by the Open College Network) can be added to your existing certificate credit value (cumulative credits), and these may also count towards other similar college or university courses.This course will perfectly supplement any medical or nursing course, however specific, and is open to anyone. At the end of each e-learning section you have up to 6 multiple choice questions to answer, with a passmark of 65%. You can re-sit each section 3 times.<hr style="color: rgb(51, 51, 51); border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">Is this course for me?This course is suitable for you if:-- You are a healthcare professional or healthcare student and looking at focussing on this area of work -- You are a healthcare professional looking to add a specialised qualification to your C.V. -- You are an individual caring for a terminally ill relative or friend and would like to be fully aligned with current medical practices and end-of-life procedures -- You are currently working in a Hospice, Care Home, Geriatric Unit or Hospital and have been advised to complete this course. Add to your CPD (continual professional development) or if requested by your employer as part of your CPD or Induction Programme. (Completion of this course adds to your existing credit value and awards an Advanced Level Three Certificate)<hr style="color: rgb(51, 51, 51); border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">What does this course cover?Topics covered include:M01: Introduction and Course Overview M02: Caring for people at the end of their life M03: Palliative Care M04: What is person-centred care? M05: Equality, Diversity and Rights M06: Planning Ahead M07: End of Life Strategies and Guidelines M08: Communication M09: Nutrition, Hydration and Mouth Care M10: Symptom Control M11: Identifying the Dying Phase of Life M12: The bereavement process M13: Working within the Multidisciplinary TeamDownload a certificate as soon as completed.This course is also supported with a video presentation and additional support material can be downloaded as you progress through the course.Download a&nbsp;<a href="https://drive.google.com/file/d/1zDO1PzSKxk08nGsgnig5NwCmki__qCBG/view?usp=sharing" style="color: rgb(30, 126, 200); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(30, 126, 200);"></a><a href="https://drive.google.com/file/d/1zDO1PzSKxk08nGsgnig5NwCmki__qCBG/view?usp=sharing" target="_blank" style="color: rgb(30, 126, 200); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(30, 126, 200);">Course Itinerary</a> <hr style="color: rgb(51, 51, 51); border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><img src="https://s3.amazonaws.com/images.ecwid.com/images/wysiwyg/product/20661234/206740469/1591525097385817184361/Accreditation_Strip_jpg" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable">

Awarding Body: Open College Network (OCN Credit4Learning)
Award Level: Level Three (Advanced)
Minimum Age: 18
Entry requirements: None. English Level 2 desirable.
Training Locations: E-learning - complete this course in the comfort of your own home or at work



Course Overview:
It takes a very special person to care for those at the end of their life’s journey. Yet for the terminally ill and their families, the gifts of compassion, dedication and skill are priceless treasures. This End of Life (Palliative Care) Course covers the issues and practices involved in caring for the terminally ill and is suitable for both healthcare professionals and individuals looking at optimising their care skills and practices.
This course will help you to gain a better knowledge of the procedures and best practices which underpins end of life care. It will help you to learn about the delivery of optimal end of life care and improve your communication skills to strengthen working relationships with healthcare professionals during this period. You will also feel you have a much better understanding on how to support the friends and family of the person that you are caring for.
In this online course, you will learn to address the ethical issues and characteristics of hospice and palliative care. You will also understand the assessment and management of pain. And you will be able to help patients and their families cope with dying, death, and the grief that follows and, in doing so, will ensure that the process is in the very best interests of the individual concerned.
If you are an individual looking after a terminally ill relative this course bridges the divide between understanding how healthcare professionals work and understanding how your relative or friend should be managed by your support team.
This course can also be combined with our Healthcare Practice (Fundamental Care Skills) Course which will also prepare you with a general and very solid foundation qualification in healthcare. Both qualifications combined will give you a total of 6 credits which you can also use towards other future qualifications (at many UK Colleges and Universities).
Once completed you will immediately be able to download your pass certificate. (Your new accredited certificate will be posted to you within 6-8 weeks.)
The nationally recognised and accredited certificate (awarded by the Open College Network) can be added to your existing certificate credit value (cumulative credits), and these may also count towards other similar college or university courses.
This course will perfectly supplement any medical or nursing course, however specific, and is open to anyone. At the end of each e-learning section you have up to 6 multiple choice questions to answer, with a passmark of 65%. You can re-sit each section 3 times.



Is this course for me?
This course is suitable for you if:
-- You are a healthcare professional or healthcare student and looking at focussing on this area of work
-- You are a healthcare professional looking to add a specialised qualification to your C.V.
-- You are an individual caring for a terminally ill relative or friend and would like to be fully aligned with current medical practices and end-of-life procedures
-- You are currently working in a Hospice, Care Home, Geriatric Unit or Hospital and have been advised to complete this course.

Add to your CPD (continual professional development) or if requested by your employer as part of your CPD or Induction Programme.
(Completion of this course adds to your existing credit value and awards an Advanced Level Three Certificate)



What does this course cover?
Topics covered include:
M01: Introduction and Course Overview
M02: Caring for people at the end of their life
M03: Palliative Care
M04: What is person-centred care?
M05: Equality, Diversity and Rights
M06: Planning Ahead
M07: End of Life Strategies and Guidelines
M08: Communication
M09: Nutrition, Hydration and Mouth Care
M10: Symptom Control
M11: Identifying the Dying Phase of Life
M12: The bereavement process
M13: Working within the Multidisciplinary Team
Download a certificate as soon as completed.
This course is also supported with a video presentation and additional support material can be downloaded as you progress through the course.
Download a Course Itinerary






Geopace Training

General Nursing

Care Worker

Allied Health

Healthcare Assistant

Allied Health Professions (AHP)

Care

Nursing

Medicine & Nursing

End Of Life Care

Assisting patients at the end of their life's journey ...

    Nationally Recognised Qualifications

    Accredited OCN Credit4Learning - Level 3

    Accredited CPD (The CPD Certification Service)​

    Expand your horizons to include this specialised area of caring

    Comprehensively covers end of life and terminal patient care skills

    Includes support and reference material to download and keep

    No previous experience or qualification needed

    Download a certificate on completion of your online course

End of Life (Palliative Care) Course (GPT203)

General Admission

Medication awareness training&nbsp;9:30 - 12:30For up to 12 delegates per session

Medication Awareness training is mandatory for all staff who are prompting or assisting clients to take their medications.
About this event
Medication Awareness training is for staff who have had never taken part in Medication training before or staff returning to the profession.
By the end of the course, you will be able to:
Understand medication types and uses
Learn legal and ethical responsibilities
Master medication administration procedures
Know proper storage and disposal methods
Recognize and respond to adverse effects
Develop communication and record-keeping skills
Apply person-centred approaches
Conduct risk assessments.

Location for delegates attending in person
Online via Teams
0798 999 5180. sales@chcaretraining.co.uk

Before you book:
Please do not send along staff who have just worked a nightshift or who will be visiting clients immediately before or immediately after a training session. People arriving tired, stressed or late cannot gain the most benefit from a training course. We reserve the right to turn away individuals too exhausted to focus on the training or staff who turn up late for a course and disturb the flow of the proceedings.
All CH Care Training courses are fully inclusive, but if you have any concerns about a member of staff's ability to participate because of physical, sensory or learning differences then please let us know in confidence in advance, so that we may make the appropriate adjustments.

Cancellations
CH Care Training operates a sliding scale of cancellation; If you cancel more than two weeks before the start date of a course, you can ask for a full refund, to change the names of the delegates being sent along, or to transfer a delegate to another training date. If you give less than two weeks but more than one week's notice of cancellation, 50 percent of the booking can be refunded. If you cancel less than a week from the training delivery date we wont be able to refund. There are no refunds for staff who do not turn up on the day of the training course.
If CH Care Training needs to change the date or cancel a course for any reason we will give you the maximum notice we can. In exceptional circumstances we may cancel a course due to extreme weather or circumstances at the training venue. You will be offered a full refund or the opportunity to transfer your booking to an alternative date.

Please ask your staff to read the following guidance before they attend the course:
Arriving at the Venue
The course will start promptly so please arrive at least 15 minutes before the start time of the training to allow plenty of time to use the toilet, and be seated ready for the start of the course.
You can call Training direct on 0798 999 5180 if you are struggling to arrive on time. Please note that the meeting will be locked to late arrivals 10 minutes after the actual course starts.
When you arrive please come into Reception and a member of staff will come to book you in prior to directing you to the training room. This room is located on the ground floor and is wheelchair accessible.

Covid-Secure Premises
Please do not attend the course if you have symptoms of Covid or are feeling unwell. 

During the course
As this is a working environment please ensure you allow the necessary time and focus to get the best from the material being presented. Please bring pen and paper to make notes during the course. Our training sessions are fun and very interactive. We will encourage plenty of comments, points of view and the sharing of lived experiences. Delegates should not share any sensitive information about a client or organisation. Our session agreement asks delegates to maintain confidentiality about individuals and organisations and to respect the views of others on the course.
All CH Care Training courses are inclusive, but if you have any concerns about your ability to participate, such as sensory or learning differences then please let the Trainer know in confidence before the start of a course, so that they may make the appropriate adjustments.
If the course contains practical elements such as Moving & Handling or First Aid, then please wear appropriate clothing to take part in these activities. You will be asked confidentially if you have any health concerns that could prevent you from taking part in the practical activities. Please let a Trainer know if you have any concerns about taking part in the practical courses.
Refreshments are provided for free. Please bring a packed lunch for any full-day courses.

After the course
We will email you a pdf of the course once the training has finished and we have checked that everyone was able to join. If your Manager booked you onto the course using your work or personal email, or if you book yourself onto a course, you will receive the pdf directly. If your Manager booked you onto the course using your organisation’s email address a copy of the course will be available on request from your Manager.
We will also email a link to an online evaluation and we ask that you please fill this in and return it to us so that we can continue to improve our services. All of our evaluations are gathered anonymously.

If you have any questions, please contact Training on 0798 999 5180 or email sales@chcaretraining.co.uk.

CH Care Training

Medication Awareness training via Teams

<p id="isPasted" style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">LOOKING FOR: ADULT FICTION, NON-FICTIONDaisy Chandley joined PFD in 2019 after graduating from the University of Oxford with a BA in Politics, Philosophy and Economics. She is an Associate Agent and assistant to &nbsp;Senior Agent Annabel Merullo and Head of Books Tim Bates as the UK sub-agent for New Directions Publishing in the US. Daisy is actively building a list of both fiction and non-fiction authors across a range of genres.With fiction, Daisy&#39;s wishlist roughly falls into three categories &ndash; if something feels like it overlaps between them, even better!1) Sharp, original novels on the literary to upmarket spectrum, all the way from deeply dark and boundary-pushing books like&nbsp;Hurricane Season, Under The Skin&nbsp;or&nbsp;In The Cut&nbsp;to those balancing edge, heart and humour, like&nbsp;Detransition, Baby&nbsp;or&nbsp;A Visit From The Goon Squad. She loves irreverent wit, daring approaches in narrative or form, and seriously unsettling stories in equal measure, and if you can bring a few of those elements into one, it&rsquo;ll go straight to the top of her.2) Com-heavy rom-coms, whether in the dry but ultimately sob-inducing vein of&nbsp;Greta and Valdin&nbsp;or a Nora Ephron film, the escapist screwball delight of a Cary Grant classic, or the more unusual, genre-bending style of something like&nbsp;Palm Springs. I&rsquo;m a sucker for Emily Henry and will always be happy to see an innovative take on tropey love stories, but Daisy is equally very keen to see to things a bit outside of the box, whether that&rsquo;s integrating speculative elements, dark humour, or topical issues. In any case, humour and originality are my priority, and affectionately snarky bickering is the best way to make her fall head over heels with a couple.3) Sleuths! Daisy is not the right person for police procedurals, but loves classic detectives and amateur sleuths. Whether it&rsquo;s a delightful Knives Out&nbsp;or&nbsp;Nancy Drew homage or an intricate, unputdownable mystery on the darker side, the minute someone finds a good old fashioned clue, count her in!Overall, whether it&rsquo;s a delightfully fun and scandalous page-turner or something really bold and experimental, if it&rsquo;s stylish and smart &ndash; and maybe even a bit sexy &ndash; Daisy would love to see it.Daisy is definitely interested in literary speculative fiction, though not generally looking for hard SFF. Across the board, she is always looking for stories that explore sexuality, race, gender, and disability, and would particularly love to hear from writers whose voices and experiences aren&rsquo;t given enough space in publishing.On the non-fiction side, Daisy is looking for bold new insights and underrepresented voices on popular science, nature writing, relationships, social issues and politics, and am always especially interested in fresh, playful and exciting writing on pop culture, love and the internet. She&rsquo;d also love to see illuminating narrative non-fiction, whether a beautiful and lyrical exploration, or an enthralling and explosive deep-dive. A (large) handful of authors past and present whose work Daisy loves include Patricia Lockwood, Toni Morrison, Elif Batuman, Gillian Flynn, Shirley Jackson, Raven Leilani, Max Porter, Carmen Maria Machado, Virginia Woolf, Sayaka Murata, Kiley Reid, Sally Rooney, George Saunders, Joan Didion, Amy Liptrot, Ottessa Moshfegh, J.D. Salinger, Donna Tartt, Bret Easton Ellis, and Fernanda Melchor.Daisy is not the right fit for Children&rsquo;s or YA authors.&nbsp;Daisy would like you to submit a covering letter, 1 page synopsis and the first 2,500 words of your manuscript in a single word document.<p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">(In addition to the paid sessions, Daisy is kindly offering one free session for low income/under-represented writers. Please email <a href="mailto:agent121@iaminprint.co.uk" style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto; font-size: var(--font-size);" fr-original-style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto;">agent121@iaminprint.co.uk</a> to apply, outlining your case for this option which is offered at the discretion of&nbsp;I Am In Print).&nbsp;By booking you understand you need to conduct an internet connection test with&nbsp;I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.<p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">The submission deadline is: Wednesday 11 September 2024

LOOKING FOR: ADULT FICTION, NON-FICTION

Daisy Chandley joined PFD in 2019 after graduating from the University of Oxford with a BA in Politics, Philosophy and Economics. She is an Associate Agent and assistant to Senior Agent Annabel Merullo and Head of Books Tim Bates as the UK sub-agent for New Directions Publishing in the US. Daisy is actively building a list of both fiction and non-fiction authors across a range of genres.

With fiction, Daisy's wishlist roughly falls into three categories – if something feels like it overlaps between them, even better!

1) Sharp, original novels on the literary to upmarket spectrum, all the way from deeply dark and boundary-pushing books like Hurricane Season, Under The Skin or In The Cut to those balancing edge, heart and humour, like Detransition, Baby or A Visit From The Goon Squad. She loves irreverent wit, daring approaches in narrative or form, and seriously unsettling stories in equal measure, and if you can bring a few of those elements into one, it’ll go straight to the top of her.

2) Com-heavy rom-coms, whether in the dry but ultimately sob-inducing vein of Greta and Valdin or a Nora Ephron film, the escapist screwball delight of a Cary Grant classic, or the more unusual, genre-bending style of something like Palm Springs. Daisy is a sucker for Emily Henry and will always be happy to see an innovative take on tropey love stories, but is equally very keen to see to things a bit outside of the box, whether that’s integrating speculative elements, dark humour, or topical issues. In any case, humour and originality are my priority, and affectionately snarky bickering is the best way to make her fall head over heels with a couple.

3) Sleuths! Daisy is not the right person for police procedurals, but loves classic detectives and amateur sleuths. Whether it’s a delightful Knives Out or Nancy Drew homage or an intricate, unputdownable mystery on the darker side, the minute someone finds a good old fashioned clue, count her in!

Overall, whether it’s a delightfully fun and scandalous page-turner or something really bold and experimental, if it’s stylish and smart – and maybe even a bit sexy – Daisy would love to see it.

Daisy is definitely interested in literary speculative fiction, though not generally looking for hard SFF. Across the board, she is always looking for stories that explore sexuality, race, gender, and disability, and would particularly love to hear from writers whose voices and experiences aren’t given enough space in publishing.

On the non-fiction side, Daisy is looking for bold new insights and underrepresented voices on popular science, nature writing, relationships, social issues and politics, and am always especially interested in fresh, playful and exciting writing on pop culture, love and the internet. She’d also love to see illuminating narrative non-fiction, whether a beautiful and lyrical exploration, or an enthralling and explosive deep-dive.

A (large) handful of authors past and present whose work Daisy loves include Patricia Lockwood, Toni Morrison, Elif Batuman, Gillian Flynn, Shirley Jackson, Raven Leilani, Max Porter, Carmen Maria Machado, Virginia Woolf, Sayaka Murata, Kiley Reid, Sally Rooney, George Saunders, Joan Didion, Amy Liptrot, Ottessa Moshfegh, J.D. Salinger, Donna Tartt, Bret Easton Ellis, and Fernanda Melchor.

Daisy is not the right fit for Children’s or YA authors. 

Daisy would like you to submit a covering letter, 1 page synopsis and the first 2,500 words of your manuscript in a single word document.

(In addition to the paid sessions, Daisy is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print). 
By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.

The submission deadline is: Thursday 14th August 2025

I Am In Print

Fiction Writing

SOLD OUT! 28th August Daisy Chandley #Agent121. Looking for: ADULT FICTION, NON-FICTION

Bournemouth

Our Virtual (via Zoom) course provide the same high-quality tuition as our classroom-based sessions. Quarterly meetings will take place at the Academy



Dental Nursing Diploma with National Examining Board for Dental Nurses (NEBDN) is an internationally recognised qualification that will allow you to work as a Dental Nurse in hospitals, NHS and private dental practices.

Successful completion of Dental Nursing Diploma course will enable you to register as a Dental Care Professional with the General Dental Council (GDC) and practice as a qualified Dental Nurse.


Discover the exciting world of dental nursing and be a part of a growing field that offers endless opportunities for growth and development.
How will you learn?
In addition to our traditional class-based tuition, we also offer Virtual (via Zoom) Learning courses to cater to different learning preferences. Our Virtual Learning courses provide the same high-quality tuition as our classroom-based sessions. To participate, you will need a laptop, PC, smart phone or tablet with a built-in or external camera and microphone. From the comfort of your own home, you will have the opportunity to communicate with your tutor and classmates through video chat, using your phone or computer camera. This allows for seamless interaction, discussions, and collaborative learning.

Quarterly meetings at the Academy
To ensure a well-rounded learning experience, you will be required to attend face-to-face lessons at the Academy on a quarterly basis, which means every three months. These sessions serve several important purposes:

Practical Units: Some aspects of the course require hands-on practical training. The face-to-face lessons will cover these practical units, allowing you to gain valuable experience and apply the knowledge you have acquired during the virtual learning sessions.

Tests and Mock Exams: These assessments are important for evaluating your progress, identifying areas for improvement, and preparing you for the final exams. The Academy will provide a controlled and supervised environment to ensure the integrity and fairness of these assessments.
Attending quarterly face-to-face lessons provides a balanced approach to your learning journey. It combines the convenience and flexibility of virtual learning with the benefits of in-person interactions, practical training, and assessments. By participating in these sessions, you will have the opportunity to reinforce your knowledge, receive personalized feedback, and build a stronger connection with your tutor and classmates.
The Academy is dedicated to supporting your growth and success in dental nursing field, and the face-to-face lessons are an integral part of that commitment.



Being a Dental Nurse can be an exciting and fulfilling career that allows you to make a positive impact on people’s lives while enjoying a variety of work and opportunities to learn and grow. You’ll get to work with an amazing dental team and get to know patients, helping them to feel at ease and comfortable during their visit. You’ll be the one behind the scene making sure everything runs smoothly, and you’ll be the one that patients will turn to for assistance. You’ll also get to be a part of the latest advancements in dental technology and treatment. And on top of all that, you get to have a flexible schedule and a good earning potential, with the potential to advance in your career. All in all, being a dental nurse is one of the most exciting and fulfilling career that you can have, and you’ll get to leave work every day knowing you’ve made a real difference in the lives of others.


The course is delivered by Team of Dental Professionals who are examiners, dentists and experienced Dental tutors with years of experience in teaching Dentistry.
Dental Nurses are involved in a wide range of procedures, from routine check-ups to complex surgeries, which can make the job interesting and varied.

Patient-centered care: Dental Nurses have a direct impact on the patient’s experience and can make a positive difference in people’s lives by providing them with quality care.

Professional development: Dental Nurses have the opportunity to continue their education and expand their skills, leading to advancement and new opportunities in the field.
No previous experience required – we will teach you from A to Z.
Do you need a job?
Yes, you will have 3 months’ time from the start of your course to find a placement.
The Academy provides a list of Private and NHS Dental Surgeries, who are regularly contacting us when looking for more Trainee Dental Nurses, so you can contact them directly as a registered student at the Academy. This is a paid job, unless you would like to work voluntary for personal reasons. We also provide a reference letter to the employee in case you need it.
The course is ideal for you if:
You are looking for a qualification that leads to employment
You intend to participate within dentistry and make a positive contribution to the dental health
You wish to learn how to maintain high standards of hygiene, cleanliness, health & safety
You enjoy interacting with multidisciplinary team and different people


The curriculum is based on the GDC (General Dental Council) registration requirements for dental nurses. It sets out the knowledge, skills and behavioural requirements that should be developed and demonstrated. These are set out in terms of professional competencies, with the assessment method clearly outlined (e.g. how the skills and knowledge will be assessed in the final examinations – via written questions such as multiple choice (MCQ) or extended matching questions (EMQ) or via Objective Structured Clinical Examinations – OSCEs). We are proud to announce that our Dental Nursing students has the highest examination pass rate in OSCE examinations!
Free services– workshops, mock exams, eRoE marking and internal moderation.


Earn while you learn could be another benefit for doing this course. We provide a list of Private Surgeries who have been working with us for the last 14 years and looking to recruit more Trainee Dental Nurses.
Working together – At our Dental Department, we prioritise working together with our learners every step of the way. We firmly believe in providing unwavering support, equipping you with the necessary tools, skills, and assistance to ensure your success. We take immense pride in the achievements of our students, with a long list of graduates boasting remarkable success stories. Our commitment to your success serves as the foundation for our own accomplishments
What Can You Expect to Earn as a Dental Nurse? Compared to other caring professions, Dental Nursing is well paid and offers plenty of opportunity for continued training and development. This is great for those looking on a the long-term plan for their career and those who wish to work their way up the ladder through continued learning, experience & hard work. Trainee Dental Nurse salary for standard working week will be around £23,000 per annum. Average wage for a qualified Dental Nurses between £40,417 to £42,350 p.a.
When are the exams?
There are two exams:
1. Multiple choice theory exam. November and March.
2. Practical exam. January and June. 
Record of Experience (eROE)
To be eligible to sit your first exam, you have to complete your electronic Record of Experience (eROE). The eROE has to be submitted to your tutor by 31st Jan for March exam, and 31st August for November exam. 
London Waterloo Academy supports Mouth Cancer Research Foundation and encouraging learners to raise the awareness and participate in annual 10k walk.



Study mode – virtual (via Zoom) live stream lessons combined with a quarterly meetings Saturday/Sunday at the Academy
Duration – 1 year (part time)
Virtual (via Zoom) classes – once a week
Quarterly meetings at the Academy – date are discussed with the group in advance
Next Intake/start dates (please choose one for your course to start):
21 September 2024, Saturday classes from 9am to 11am
Registration fee – £300 (includes: administration, workshops, mock exams, RoE marking, internal moderation of RoE)
Tuition Fees – £1,400 (we offer payment plan, and accept instalments)
Exam fee – £510 will be charged at the point of candidate registration with NEBDN
One day introduction course – for those who are considering/not sure whether to step up into the Dental Industry £50.00
Call us +44 (0) 7484 014980 or email to info@waterlooacademy.co.uk or Facebook – London Waterloo Academy
Office location: The Foundry, 156 Blackfriars Rd, London SE1 8EN (Southwark Station (2-3 min walk) and Waterloo/Blackfriars Station (10 min walk))

London Waterloo Academy

Dental Nurse

Dental Assistant

VIRTUAL DENTAL NURSING DIPLOMA

Registration Fee

Tuition Fee

Exam Fee

One Day Introduction Course

Join Us for a Lunchtime Talk: Let’s Discuss Movies, Books, and More!
We're excited to invite you to our Book and Movie Club – the perfect way to take a break, grab a coffee, and connect with colleagues on shared interests! ☕️📚🎬

We hope to have stimulating conversations through this club, whether we’re breaking down the latest blockbuster or analysing our favourite book characters, while providing opportunities for catching up with colleagues!

What to Expect:
Open to All
 Whether you're a bookworm, a casual reader, a movie buff, or just looking for an excuse to get great movie/book recommendations, you're welcome to join our casual chat sessions!

Casual Format:
This is a relaxed event where we’ll chat about anything you’ve been watching or reading lately. No pressure — just come with your coffee or lunch and be ready to share and discover new favourites. Whether you’ve finished a whole book or just seen the first episode of a series, all are welcome to participate!

No Pressure:
There’s no need to have prepared anything — feel free to jump in with whatever you’ve been into lately. You don’t have to read an entire book or watch a whole movie to join the conversation. It’s all about enjoying media together in a laid-back environment!

Next meet-up Details
Date: May 30, 2025
Time: 12:00 p.m. – 12:30 p.m.Where: Join us virtually in a Teams call!Feel free to bring your lunch, coffee, or snacks and get ready for some fun, low-pressure discussions about the movies, shows, and books you’ve been enjoying!
Register now and get ready for amazing conversations!

Biogen Booking System

Biogen Ireland Book & Movie Club: Casual Format 

Could there be a way to release pain, unwanted habits, or life’s ups and downs? How about making positive changes happen with this powerful method – EFT Tapping, short for Emotional Freedom Techniques, and affectionately known as Tapping. EFT is The most effective energy healing modality or any modality at all that we have ever experienced.

This course explains the theory and practice of EFT Tapping and gives you practical experience of the full range of powerful possibilities, for you or yours.

This is not a pen-and-paper or video presentation class! This is live healing that you can actually feel! You will leave having actually experienced various forms of the EFT Tapping training at this level, with full confidence in applying it with ease.

Learn and experience how to easily let go of life's stresses, strains, and ups & downs.

Learn and experience how to get relief from neck and shoulder tension, headaches, chronic back-ache.

Learn and experience how to get control over bad habits like eating that one biscuit too many, drinking that extra glass of wine, or those cigarettes – without any unwanted side-effects!


Learn from an EFT Tapping Master Practitioner, Trainer and Author with experience in running workshops since 1999, and who is committed to raising standards and awareness of EFT Tapping.

EFT Course UK Online Zoom Live

EFT Course EFT Tapping Live On Zoom Level 1

Why Video is Essential For Business
This interactive workshop is your key to mastering the art of creating impactful and high-quality video content tailored for your business needs.

What You Will Learn:
Get hands-on with the key skills for impactful video production:
Video Dynamics: Understand what makes visuals engaging and effective.
Essential Equipment: Choose the right equipment for your needs.
Planning Perfection: Set the stage for a smooth and successful shoot.
Framing Fundamentals: Compose shots that tell a story.
Audio & its Importance: Capture clear and professional sound.
Lighting Mastery: Master techniques for beautiful visuals.
On-Camera Confidence: Deliver your message with poise and presence.
Directing for Impact: Get the best performances from others.
Cutaway Creativity: Enhance your storytelling with strategic cuts.
Shoot Savvy: Plan efficient and productive filming sessions.
Who Should Take This Workshop?
This workshop is ideal for business owners, entrepreneurs, and marketing professionals who want to incorporate video into their marketing strategies but lack prior video experience.
Workshop Prerequisites:
A basic understanding of computers and the internet
A willingness to learn and practice new skills
Workshop Format:
This workshop is delivered online on Zoom.
Workshop Duration:
This workshop has been broken down into three sessions and runs over three weeks. Each session is run on a Friday from 12 to 2 PM so there is no information overload. You will receive a recording of each session on completion so that you can review the work at your leisure.
Don't miss out on this opportunity to empower your business with the power of creating videos. Enrol in our ‘Creating Videos With Your Phone’ workshop today and start creating captivating videos that drive engagement, boost conversions, and elevate your business to new heights of success.
If you would like to find out more about creating and using video in your business then feel free to book a 121 with us.
You might also want to consider joining our 'Video Creators Club' which has everything that you need to get started using video in your business.

Clockwork Eye Video

Photography & Video

Video

Video Marketing

Video Creation

Mobile Video Production

Film & Video

Video Design

Videography

Video Production

Video Editing

Video & Mobile Marketing

Learn to craft top-notch videos for your business using your mobile phone in this interactive workshop. Enhance marketing, visibility, and attract more clients through video. All-in-one workshop for diving into the world of business videos. #VideoCreation #BusinessBoost

Creating Video For Business (Interactive Workshop)

Dorset

<h1 id="isPasted" fr-original-style="" style="box-sizing: border-box;">Cosmos Connections and Contemplations</h1>When was the last time you looked up at the night sky with wide-eyed curiosity, appreciating the magic and awe of the stars? The practice of mindful stargazing is about immersing yourself in the experience of the night time and developing a first-hand, experiential knowledge of what it is not to look out at the Universe, but to &lsquo;be&rsquo; in this vast Universe of ours. During the evening we&rsquo;ll be exploring a variety of mindful stargazing practices, focussing on contemplating our place within the cosmos and our connections to it &ndash; scientifically, energetically and spiritually.&nbsp;Before going outside, we&rsquo;ll practice a cosmic body scan, sensing different parts of our body and how they&rsquo;re made of stuff that was produced in stars billions of years ago. Then as we go outdoors, we&rsquo;ll spend some time immersing ourselves in the experience of the night sky as it is (clear or cloudy), and explore how we can feel part of the cosmos, at home in this vast universe of ours. We&rsquo;ll finish by contemplating some amazing images of space and exploring some of the myths and stories associated with the constellations.Hearty supper and hot drinks included.Note the event will go ahead whatever the weather.<h2 fr-original-style="" style="box-sizing: border-box;">About Mark</h2>
Mark Westmoquette is an ex-professional astronomer with 10 years 
research experience, and now is a full-time yoga and mindfulness teacher
 based in London. He is the author of &#39;Mindful Thoughts for Stargazers&#39; 
(2019) and &#39;The Mindful Universe&rsquo; (2020) and has featured on BBC Radio a
 number of times about his mindful stargazing practices. Mark is also a 
Zen Buddhist teacher.<h2 id="isPasted" fr-original-style="" style="box-sizing: border-box;">Testimonials </h2>The stargazing event with Mark was absolutely wonderful. The setting, the format, the food and the knowledge that Mark has totally filled my heat and heart with joy, light and awe. &nbsp;I cannot recommend this evening enough. &nbsp;If you just want to find out more of what is up there when we look up; but also find yourself totally grounded to the here and now, then this is the evening of for you. &nbsp;Mark is an absolute wonder. &nbsp;I will keep looking up Mark and dream of floating in the cosmos whilst kissing the earth with every step. &nbsp;Thank you. &ndash;&nbsp;Karen&nbsp;(Nov 22) It was a deeply connecting, experiential, immersive and overall delightful event - surprisingly undiminished by the rain and cloud cover! Tokes Farm, Dorset was a perfect venue. You have such a gift for creating a relaxed and engaging atmosphere. The way you brought together your astronomical knowledge, Zen training, yoga and chi gong teaching was and is, a great blessing. My senses were heightened and I felt relaxed, energised and engaged throughout the evening. I felt as though I had travelled to the outer reaches of the universe and back. It was a very enriching, unique opportunity and evening. Thank you!! &ndash; Gail (Nov 22) What a thought provoking and stimulating occasion it was. I felt privileged to have had the opportunity to share that time with everyone and your guidance to reset our perspective in every way. &ndash;&nbsp;Paul and Rosalie (Feb 23)

Cosmic Qigong
An exploration of energy practices (qigong) in movement and stillness designed to help us find a sense of connection to our cosmic self - the view of ourselves as a being from, within, and of, the universe.

Suitable for all who have a curiosity about knowing and feeling our place as part of the universe. The movements will be gentle and accessible to all with reasonable mobility.

About Mark
Mark Westmoquette is an ex-professional astronomer with 10 years research experience, and now is a full-time yoga, qigong, meditation and Zen teacher based in London. He runs regular events and retreats based around ‘mindful stargazing’ and finding connection with the universe. He is the author of ‘The Mindful Universe’ (2020) and ’Zen and the Art of Dealing With Difficult People' (2021).

Mark Westmoquette

Mindfulness

Energy Healing

Meditation

An evening of mindful stargazing practices, focussing on contemplating our place within the cosmos and our connections to it – scientifically, energetically and spiritually. 

Cosmic Qigong, Tuesdays 8pm (ONLINE)

Online

<p id="isPasted" style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">LOOKING FOR: ADULT FICTION, NON-FICTIONDiana joined the prestigious DHH Literary Agency in June 2024. She started agenting with Rupert Heath Literary Agency in 2011 before moving to UTA and Marjacq in 2017. Before that she was senior commissioning editor at Transworld. Diana was chosen as one of The Bookseller&rsquo;s Rising Stars of 2012, was a nominee for RNA Agent of the Year 2019, and was shortlisted for Literary Agent of the Year 2022 at the British Book Awards.&nbsp;Her list includes a wide range of bestselling and prize-winning authors in the UK and internationally.Diana represents adult fiction and non-fiction. For fiction, she is looking for upmarket women&#39;s commercial, with depth and heart, including reading group, historical, saga, uplit and contemporary stories that are irreverent and make her laugh; accessible literary fiction, high-concept crime fiction and thrillers. She has a thing for spy novels and would love to find a great vampire story.&nbsp;On the non-fiction side: memoir, smart, funny feminists, lifestyle, cookery and social justice, and open to anything with a strong, original voice. She also encourages submissions from writers who have been traditionally under-represented.Diana would like you to submit a covering letter, 1 - 2 page synopsis and the first three chapters (a maximum of 5,000 words) of your manuscript in a single word document.&nbsp;<p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">(In addition to the paid sessions, Diana is kindly offering one free session for low income/underrepresented writers. Please email <a href="mailto:agent121@iaminprint.co.uk" style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto; font-size: var(--font-size);" fr-original-style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto;">agent121@iaminprint.co.uk</a> to apply, outlining your case for this option which is offered at the discretion of I Am In Print).&nbsp;By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.<p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">The submission deadline is: Wednesday 4 September 2024

LOOKING FOR: ADULT FICTION

Marilia Savvides founded The Plot Agency in 2024. She began her career in publishing at Peters Fraser and Dunlop, where she spent eight years, first as International Rights Agent, and later as Literary Agent, building her own list of authors. In 2019, she joined 42MP, where she worked as Literary Agent for four years, helping to launch and set up the Book Division.

She is particularly interested in fiction that is beautifully written and cleverly constructed, but still accessible to a wide readership. She is often drawn to darker tales that weave together excellent characters and an impossible-to-put-down story, from immersive book club novels with a splash of suspense, crime and thrillers, accessible horror, and speculative, genre-bending or dystopian stories. She also adores smart, witty contemporary rom-com in the style of Emily Henry.

In the thriller, crime and mystery space she is interested in most areas, except military thrillers and organised crime/ mafia / mob stories. Big hooks and clever set ups are a big bonus! She adores Karin Slaughter (especially her standalone novels) and Gillian Flynn.
In the book club / reading group space, she’s particularly drawn to fiction in the vein of Jodi Picoult, Liane Moriarty and Celeste Ng, and absolutely fell in love with Bright Young Women by Jessica Knoll, both for the incredible voice, and the exquisite use of structure and time. Complicated family dynamics, empathetic and smart approaches to controversial issues, stand out protagonists (like Elizabeth Zott in Lessons in Chemistry or Bernadette in Where D’You Go Bernadette), long buried secrets, complicity, the road to justice, and impossible decisions, are all themes she finds herself drawn to.

In the horror space, she’s a sucker for amazing female-centric stories in the vein of Yellowjackets, and the kind of contemporary, accessible horror that Stephen King always nails. She wants to get lost in a world that feels within reach of ours. In the speculative and dystopian spaces, she’s interested in genius ideas that set up big questions or reflect the most broken (and sometimes hidden) parts of society. She loves Octavia Butler, Margaret Atwood, George Orwell, and also adored The Leftovers, Station Eleven, Wanderers, and The Power. The what-ifs of life and fiction fascinate her. In the grounded sci-fi space, she’d love to find a smart, immersive, and accessible story like The Martian.

She doesn’t represent fantasy or romantasy. In regards to sci-fi, unless it’s very grounded and has crossover potential to a mainstream audience, it’s not for her.
In the romance space, she’s particularly drawn to smart, complex and witty characters, where the chemistry is jumping off the page. She loves contemporary settings and all the tropes, though the voice and characters must come first to make the reading experience fully immersive. She wants to be cackling, and rooting for the characters with all her heart.

She is very hands-on editorially, and loves working with her authors to shape their manuscripts, and brainstorm ideas. The best part of the job is discovering debut authors, and helping them find a home for their books.

Marilia would like you to submit a covering letter, 1 - 2 page synopsis and the first 5,000 words of your manuscript in a single Word document. 

(In addition to the paid sessions, Marilia is kindly offering one free session for low income/underrepresented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print). 

By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.

The submission deadline is: Wednesday 13th August 2025

SOLD OUT! 2nd September Marilia Savvides #Agent121. Looking for: ADULT FICTION

London

ARE YOU READY TO IMPROVE YOUR PELVIC FLOOR HEALTH?&nbsp;This course will help you learn more about your pelvic floor health, the importance of your pelvic floor muscles and how to do pelvic floor exercises correctly on a 1 to 1 basis. &nbsp;There will be 4 sessions (1 a week) with me. This personal approach will give you the knowledge needed as well as functional ways to improve how you think and do exercises.The time has come to feel empowered and work towards regaining confidence in your pelvic floor was again!

ARE YOU READY TO IMPROVE YOUR PELVIC FLOOR HEALTH? 
This course will help you learn more about your pelvic floor health, the importance of your pelvic floor muscles and how to do pelvic floor exercises correctly on a 1 to 1 basis.  There will be 4 sessions (1 a week) with me. This personal approach will give you the knowledge needed as well as functional ways to improve how you think and do exercises.
The time has come to feel empowered and work towards regaining confidence in your pelvic floor was again!

For A Better You - Pilates & Pelvic Floor Health 

Pilates

Health & Fitness

Pelvic Floor

Your Journey to Pelvic Floor Confidence starts here..

Are you ready to feel more confident in your pelvic floor when you cough, sneeze, laugh, run, jump or exercise?
Then this course is for you!!

I will show you in JUST 4 WEEKS how to improve your pelvic floor function & feel confident again!

Pelvic Floor Confidence can be yours in just 4 weeks!!!
Proven Results = A more confident you and a stronger pelvic floor

The course has been designed to give you more information about the pelvic floor, how it works and what it does. You will learn how to work with your pelvic floor and increase it’s capacity to best serve your lifestyle and improve your pelvic floor confidence in a functional way. 

Week 1 – Understanding the pelvic floor and an introduction into the fundamentals of pelvic floor exercises, introduction to functional exercises

Week 2 – Pelvic Floor first stage exercises, distraction techniques for urge incontinence and understanding our toilet patterns, with functional exercises

Week 3 – Next Step Pelvic Floor Exercises, Pelvic Organ Prolapse and living with it, toilet habits and functional exercises

Week 4 – Advanced Pelvic Floor Exercises, Bowel Issues and Irritants. 

Once you have completed the 4 weekly sessions you will have access to a 12 week follow on programme that will help you implement further what you have learned.

This course has been designed to help you understand the importance of your pelvic floor and to help you support it in a functional way.

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