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Duration 1 Days 6 CPD hours This course is intended for Security operations personnel, including analysts and managers Overview By the end of the course, you should be able to meet the following objectives: Describe the components and capabilities of VMware Carbon Black Cloud Enterprise EDR Identify the architecture and data flows for VMware Carbon Black Cloud Enterprise EDR communication Perform searches across endpoint data to discover suspicious behavior Manage watchlists to augment the functionality of VMware Carbon Black Cloud Enterprise EDR Create custom watchlists to detect suspicious activity in your environment Describe the process for responding to alerts in VMware Carbon Black Cloud Enterprise EDR Discover malicious activity within VMware Carbon Black Cloud Enterprise EDR Describe the different response capabilities available from VMware Carbon Black Cloud This course teaches you how to use the VMware Carbon Black© Cloud Enterprise EDR? product and leverage its capabilities to configure and maintain the system according to your organization?s security posture and policies. This course provides an in-depth, technical understanding of the product through comprehensive coursework and hands-on scenario-based labs. Course Introduction Introductions and course logistics Course objectives Data Flows and Communication Hardware and software requirements Architecture Data flows Searching Data Creating searches Search operators Analyzing processes Analyzing binaries Advanced queries Managing Watchlists Subscribing Alerting Custom watchlists Alert Processing Alert creation Analyzing alert data Alert actions Threat Hunting in Enterprise EDR Cognitive Attack Loop Malicious behaviors Response Capabilities Using quarantine Using live response Additional course details:Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware Carbon Black Cloud Enterprise EDR training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware Carbon Black Cloud Enterprise EDR course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 0.5 Days 3 CPD hours This course is intended for This course is intended for: Line of Business (LoB) owners, IT leaders, and executives Overview In this course, you will learn to: Explain the role of information technology (IT) in an organization for business transformation Explain the customer value proposition for using the cloud across industries Define key characteristics of cloud computing Explain the cloud business model Identify key security practices of cloud computing Frame the cloud business value using the Cloud Value Framework In this course, you will learn the fundamental concepts of cloud computing and how a cloud strategy can help companies meet business objectives. It explores the advantages and possibilities of cloud computing. It also introduces addresses concepts such as security and compliance to help facilitate better discussions with line of business (LOB) professionals, information technology (IT) LoB, IT leaders, and executives. Module 1: Course Introduction Course Introduction Module 2: Information Technology for Business Transformation Role of IT in an organization for business transformation Brief history of IT Legacy approach to IT What drives customers to move from traditional infrastructure to the cloud Module 3: Cloud Computing Define cloud computing Key characteristics of cloud technology The cloud business model Key security practices within the cloud Module 4: Business Value of the Cloud The customer value proposition Identify who is using cloud computing Industry trends Customer examples Module 5: The Cloud Value Framework Introduction to the Cloud Value Framework Cost Savings Staff Productivity Operational Resilience Business Agility Module 6: Business Value Activity Business Value Activity Additional course details: Nexus Humans AWS Cloud Essentials for Business Leaders training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the AWS Cloud Essentials for Business Leaders course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who desire to influence, develop, and/or implement a business ethics program in an organization. Overview Upon successful completion of this course, students will be able to foster a successful company culture and increase profitability by implementing a program of good business ethics. In this course, students will grow in their understanding of business ethics, their impact on all business levels and how all who interact with the company influence the development of a company business ethic. Getting Started Icebreaker Housekeeping Items The Parking Lot Workshop Objectives What is Ethics? What is Business Ethics 10 Benefits of Managing Ethics Case Study Implementing Ethics in the Workplace Benefits Guidelines for Managing Ethics in the Workplace Roles and Responsibilities Employer / Employee Rights Privacy Policies Harassment Issues Technology Business and Social Responsibilities Identifying Types of Responsibilities Case Study Handling Conflicting Social and Business Responsibilities Case Study Ethical Decisions The Basics Balancing Personal and Organizational Ethics Common Dilemmas Making Ethical Decisions Overcoming Obstacles Whistle Blowing Criteria and Risk The Process When You Should 'Blow the Whistle Managerial Ethics Ethical Management Identifying the Characteristics Ensuring Ethical Behavior Unethical Behavior Recognize and Identify Preventing Addressing Interventions Ethics in Business (I) Organization Basics Addressing the Needs Ethical Principles Ethics in Business (II) Ethical Safeguards Developing a Code of Ethics Performing an Internal Ethics Audit Upholding the Ethics Program Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations Additional course details: Nexus Humans Business Ethics training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Business Ethics course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for The primary audience for this course are Application Consultants, Business Analysts, Business Process Owners/Team Leads/Power Users, Solution Architects, and System Architects. Overview Describe the SAP BusinessObjects Business Intelligence tools.Learn about the use cases and get an overview of basic functions of the most important BusinessObjects reporting tools. In this course, students describe the SAP BusinessObjects Business Intelligence tools and learn about the use cases by getting an overview of basic functions of the most important BusinessObjects reporting tools. Overview of SAP BusinessObjects Business Intelligence (BI) 4.1 Describing SAP Analytics Solutions Identifying the Components of SAP BusinessObjects 4.1 Semantic Layer in SAP BusinessObjects BI 4.1 Describing Semantic Layer Technology Creating a Universe in the Information Design Tool SAP Crystal Reports Creating a Report in SAP Crystal Reports for Enterprise Creating a Report in SAP Crystal Reports 2013 Differentiating SAP Crystal Reports 2013 and SAP Crystal Reports for Enterprise SAP BusinessObjects Web Intelligence Creating Web Intelligence Documents in SAP BusinessObjects Web Intelligence SAP BusinessObjects Analysis, Edition for Microsoft Office Creating a Workbook in SAP BusinessObjects Analysis, Edition for Microsoft Office SAP BusinessObjects Analysis, Edition for OLAP Creating a Workspace with SAP BusinessObjects Analysis, Edition for OLAP SAP BusinessObjects Design Studio 1.2 Creating an Analytical Application in SAP BusinessObjects Design Studio 1.2 SAP BusinessObjects Dashboards Creating a Dashboard with SAP BusinessObjects Dashboards SAP BusinessObjects Explorer Creating an SAP BusinessObjects Explorer Information Space SAP Lumira and SAP Predictive Analysis Visualizing Data in SAP Lumira Forecasting in SAP Predictive Analysis Additional course details: Nexus Humans SAPBI Introduction to SAP BusinessObjects BI Solutions training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the SAPBI Introduction to SAP BusinessObjects BI Solutions course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Professionals desiring to improve working relationships and maximize cooperation and productivity will benefit from this course. Overview After completing this workshop, students will be able to: Describe the importance of effective work relationships Identify the interdependencies between you and your colleagues Communicate effectively to create rapport and connect with others Identify and maintain your network of professional relationships Develop collaborative, trust-based relationships that achieve meaningful results In the interdependent workplace, we rely on each other to get things done. A professional network isn?t something we can take for granted ? mapping work relationships can be a complex task and understanding different behavioral styles takes effort - but it pays off! Good working relationships means more than just reducing conflict and misunderstandings. It also means building trust, increasing influence, and benefitting from the knowledge and advice of co-workers and senior managers. This workshop will help you develop relationship building skills so you can communicate who you are, what you need, and why you need it in a way that builds trust, respect, and a professional reputation. The Importance of Work Relationships Expectations of Work Relationships The Value of Relationships Effects of Work Relationships Mapping Your Work Relationships A Network of Relationships Mapping Work Relationships Languages of Appreciation Identifying Interdependencies Clarifying Purpose Systems Thinking Analyzing Independencies Bridging Work Styles Understanding Behavioral Styles Strengths and Trouble Spots Bridging Different Styles Building Your Network Relationships, Communication, and Results Networking Principles Reputation Management Collaborating For Success Understanding Personalities Aspects of Trust Recognizing Blind Spots Additional course details: Nexus Humans Building Successful Work Relationships (Second Edition) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Building Successful Work Relationships (Second Edition) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Get detailed customer behaviour insights and know-how to measure the return on investment across various retail business aspects by enrolling in our Retail and Data Analytics course. Based on a set of Retail Management principles, this exclusive learning package mentors you to excel in Retail and Data Analytics to convey its benefits to your retail business and prepare yourself for future opportunities and challenges. Retail and Data Analytics training focuses on sales, inventory, productivity, customers, and many crucial business operation aspects. After your successful completion, you'll be far more capable of dealing with product efficiency complications, communicating with the reputed Retail Organizations, delivering improved customer service to lure more people on the door and much more. Enrol today and find smart ways to make your prospects feel comfortable. Learning outcomes Get introduced to retail and data analytics Learn to convert insights into profits Learn how actually to use reusable bags and seats. Read up on compromise price effect Understand the left digit effect Learn the concept of treasure hunt Use data to find new micro-markets Gain the knowledge on competitor threat analytics Know the hardcore terms Know the tracking effectiveness of celebrity marketing. Recognize the benefits of real analytics Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate. Who is This Course for? This course is intended to teach individuals all the required aspects of Retail and Data Analytics and the ability to provide contingency and recovery plans for a high-performing organisation or business. Requirements The Retail and Data Analytics is open to all students and has no formal entry requirements. To study the Retail and Data Analytics, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path This course is intended for those wanting to work in an operational or support area and take responsibility for identifying risk-related issues. As such, it covers the following careers and roles: Retail Financial Analyst Insights Analyst Retail Junior Retail Sales Analyst Retail Category Finance Analyst Test Analyst- eCommerce Transformation-Retail Insight Analyst Application Support Analyst Contract Business Analyst Course Content Module 1: Introduction to Retail Analytics Introduction to Retail Analytics 00:50:00 Module 2: Retail Psychology Retail Psychology 00:15:00 Module 3: Retail and Data Analytics Retail and Data Analytics 00:18:00 Module 4: Benefits of Retail Analytics Benefits of Retail Analytics 00:25:00 Module 5: Retail Strategy Retail Strategy 00:15:00 Module 6: Retail Buying and Merchandising Retail Buying and Merchandising 00:19:00 Module 7: Forecasting Forecasting 00:35:00 Module 8: Retail Pricing Retail Pricing 00:34:00 Module 9: Analytics Software Analytics Software 00:34:00 Module 10: Supply Chain Management in Retailing Supply Chain Management in Retailing 00:14:00 Module 11: The Sales Process and Dealing with Customers at the Checkout The Sales Process and Dealing with Customers at the Checkout 00:12:00 Module 12: Selling in Multiple Channels Selling in Multiple Channels 00:23:00 Module 13: Taking Trends and Targeting Customers Effectively Taking Trends and Targeting Customers Effectively 00:13:00 Assignment Assignment - Retail And Data Analytics 2 weeks, 1 day Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

The Fashion & Beauty Course Level 3 offers comprehensive training in various aspects of the beauty industry, including makeup application, professional makeup and beauty tips, manicure, pedicure, hairdressing, and hairstyling techniques. Learning Outcomes: Develop a thorough understanding of makeup techniques, from basic application to professional makeup and beauty tips for various occasions. Learn the art of manicure and pedicure, including nail care, grooming, and creating beautiful nail designs. Acquire essential skills in hairdressing and hairstyling, mastering various hair techniques and styles to create stunning looks for clients. Why buy this Fashion & Beauty Course Level 3? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Fashion & Beauty Course Level 3 you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Fashion & Beauty Course Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning. Prerequisites This Fashion & Beauty Course Level 3 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Fashion & Beauty Course Level 3 is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Makeup Makeup Supplies 00:30:00 Makeup Application Women/Girls 00:30:00 Makeup Application Guys 00:30:00 Cleansing & Hairstyles 00:15:00 Professional Makeup and Beauty Tips Body Products Basics 01:00:00 Be Educated On Toxins And Detoxing 01:00:00 Using Bath Products 01:00:00 Sunless Tanning 01:00:00 Body Makeup 01:00:00 The Latest In Support Garments 01:02:00 How Looking Great Makes You Feel Great 00:30:00 Manicure The Nail Salon Basics 00:30:00 Nail Anatomy 00:14:00 Nail Structure 00:15:00 Manicure 00:15:00 Manicure Pedicure Process 00:15:00 Giving French Manicure 00:15:00 Gel Manicures and Pedicures 01:00:00 Nail Filing 00:15:00 Nail Clipping 00:15:00 Hand Massage 00:15:00 Nail Polishing 00:15:00 Nail Care Products 00:30:00 Professional Nail Tips 00:15:00 Pedicure Pedicure Treatment 00:30:00 Scrub Pedicure 00:15:00 Aromatherapy Pedicure 00:30:00 Hard Skin Removal 00:15:00 Foot Massage 00:15:00 Taking care of Feet 00:15:00 Hairdressing Who are Hairdressers? 00:19:00 Anatomy of the skull 00:15:00 Hair Type 00:13:00 Face shapes, Characteristics & Style concepts 00:15:00 Hair Salon Equipments & Furnitures 00:15:00 Cutting the Hair 00:15:00 Cutting hair - One length hair 00:15:00 Cutting hair - Uniform Layer 00:15:00 Cutting hair - Short graduation 00:15:00 Cutting hair - Long graduation 00:15:00 Cutting hair - Curly hair 00:15:00 Cutting hair - Fringes 00:15:00 Braiding Hair 00:15:00 Applying Braiding Techniques 01:00:00 Finishing Hair 00:15:00 Health & Safety in Hairdressing 01:00:00 Hairstyling About Of Hair Style 00:30:00 Check Out Your Face Shape 01:00:00 Choosing Your Style On Your Shape 01:00:00 Best Hairstyles For A Long Face 00:30:00 Best Hairstyles For A Square Face 00:30:00 Best Hairstyles For A Round Face 00:30:00 Best Hairstyles For A Heart Shaped Face 01:00:00 How To Love Your Style 00:30:00

Telephone etiquette will help you to learn how to interact with clients and make sure the conversation goes smoothly. Improve your phone skills today.

What Will I Learn? How to kick-start a weight loss program in a healthy manner How to choose healthy foods and eliminate toxic foods Learn easy ways to manage stress Identify foods that create inflammation in the body Learn how sugar affects our health How to incorporate self-care and activity into your schedule Visualise your goals to reach success Requirements Be willing to commit to 12 days of healthy habits. This course incorporates daily video lectures, a daily visualisation exercise that helps shift your mindset, and a daily activity that will take a little bit of time to commit to. Description Are you looking for a detox program that isn't a fad diet, crazy pills, or starvation? If you are looking for a whole food, a clean eating program that supports your health as well as your mind and soul then this is the program for you. This program is great for anyone who eats a lot of processed foods and wants to give themselves a clean start or those wanting to learn about a healthy weight loss jump start. Mums, busy business professionals, and those who are on the run and forget to take the time to focus on their own health and well-being are perfect candidates for this class. Ask yourself these questions: Do you have low energy levels? Do you have sugar cravings? Do you battle with weight gain? Do you sleep well or have a poor concentration? Do you eat processed foods and want to clean up your diet? Do you take care of everyone else and forget to take care of yourself? In the next 12 days, you can dissolve your sugar cravings, experience more energy, lose weight in a healthy manner, improve concentration, and improve your quality of sleep. Experience what it is feels like to completely purify your body and cleanse your entire system of stored up toxins that have been weighing you down for years. You will learn: Effective ways to release toxins How to jump start your weight loss How to shop healthy & confidently Incorporating the best superfoods your body can buy How to cleanse without deprivation or hunger How primary foods affect your health Travel tips during your cleanse Motivational techniques & visualizations Everything you consume during your 12-day Detox is designed to give your body the best, most compact sources of nutrition. If you're trying to lose weight, this is the perfect kick-off! You'll recognise the real benefit to this system is cleansing and detoxing with good nutritious whole foods. ..not chemicals or processed foods...just good clean food. This course includes a workbook, recipe book, daily lectures, daily focus activities to keep you on track, and daily visualisations to help shift body and mind. Here is what students are saying about the course: 'Expert Guidance on Detox This course is great in explaining how to improve health with a 12-day detox program. The structure of the course has been well planned - each lesson is presented with great clarity in a concise, right to the point manner and the course progresses in a logical flow (day by day).This course is about as comprehensive as it should be without overwhelming me with too much information. Lisa (the instructor) covers each topic with amazing attention to detail in an engaging tone. Also, working files and external resources are generously provided whenever applicable. What impresses me most are the insights she shares based on her own experience - the practical tips that would save me a lot of time from having to figure it out myself.' Michael In a nutshell, if you're looking to learn how to improve health with a detox program, this course will help you get the job done with minimal fuss. I would love to support you in your health and wellness goals with this 12-day detox - Total Transformation Program. Who is the target audience? Before starting any nutrition program, check with your doctor first. This program is not for you if you are looking for a quick fix or have serious health issues If you want to shift unhealthy habits and learn simple ways to take care of yourself to feel better. Great for those who want to cut processed foods from their diet and learn easy ways to eat healthier Helps those who take care of everyone else and forgets about their own health goals. An easy to follow the program for you if you need a structured, focused program and motivation. Preparation for your Detox Preparation Lecture - How to prepare your kitchen for your 12 Day Detox 00:08:00 Daily Visualization - Getting your mind prepped 00:05:00 Day 1- How to shop for health Your First Day - What to buy for optimum health 00:09:00 Daily Visualization Video 00:05:00 Day 2 - Setting your goals Day 2 Lecture - How to set achievable goals 00:06:00 Day 2 Visualization video 00:05:00 Day 3 - Visualize your success Day 3 Lecture - How Visualization can shift your mindset for success 00:06:00 Day 3 Visualization video 00:04:00 Day 4 - Water...the key to health Day 4 Lecture - How water benefits our health 00:06:00 Day 4 Visualization video 00:04:00 Day 5 - Sunshine and Juicing Day 5 Lecture - Sunshine and Juicing for more energy 00:03:00 Day 5 Visualization video 00:04:00 Day 6 - Using food to decrease hidden inflammation Day 6 Lecture - How hidden inflammation affects our health 00:03:00 Day 6 Visualization video 00:04:00 Day 7 - Move your body! Day 7 Lecture - How exercise benefits our health 00:05:00 Day 7 Visualization video 00:04:00 Day 8 - Dry Brushing Day 8 Lecture - What is Dry Brushing and it's benefits 00:03:00 Day 8 Visualization video 00:04:00 Day 9 - Caffeine Day 9 Lecture - The harmful effects of caffeine 00:03:00 Day 9 Visualization video 00:04:00 Day 10 - Stress and it's harmful effects Day 10 Lecture - How Stress affects our health 00:04:00 Day 10 Visualization video 00:05:00 Day 11 - The addictive drug called Sugar Day 11 Lecture - How Sugar sabotages our health 00:06:00 Day 11 Visualization video 00:04:00 Day 12 - What to do after your detox Day 12 Lecture - Steps to take beyond this program for lasting health 00:02:00 Day 12 Visualization video 00:06:00

Telephone selling can be a challenge. It can be a pressured environment and sales professionals need to be able to maintain peak performance in order to meet - and preferably exceed - their targets. This programme will help make it easier for them. The expert trainer covers the whole process, to help participants see it from their customer's perspective. The focus is on how to use a practical understanding of sales psychology, and of the nature of the telephone sales conversation, to help make it easier for customers to buy. This programme will give your team the skills to: This course will help participants: Understand why people buy - and how that makes it easier to sell Manage the sales process better Steer their sales calls to a more positive outcome Recognise - and respond to - customer buying signals Meet and overcome objections Choose the most appropriate techniques for closing with confidence Enhance their resilience Improve their communication skills on the telephone 1 Introduction Aims and objectives Overview Self-appraisal of current skills and development areas 2 The sales approach What selling means Why selling is like nature 3 The telephone as an instrument of communication Qualities of the telephone How telephone communication differs from face-to-face Advantages and drawbacks of the telephone How to optimise selling over the telephone Communication techniques to help you stand out from the crowd 4 Creating a relationship Professional telephone etiquette Building a rapport Connecting with the customer so that they feel you are on the same wavelength 5 The structure of a sales call Opening the call - creating a positive first impression Effective questioning to gather information and establish need Identifying and presenting the features and benefits of the product or service Matching the benefits to customers' needs Recognising and responding to buying signals Anticipating, meeting and overcoming objections Closing the sale and asking for the order - different closing techniques The importance of testimonials - how to obtain them and when to use them 6 Listening skills The challenges of accurate listening How to enhance listening skills Ensuring the customer feels heard and understood through empathetic listening 7 Shaping and using a script Developing a script to increase levels of confidence Leaving the door open 8 Managing the campaign Organisation and call planning Identifying your target market group Planning who and when to call Logging constructive information 9 Personal management The importance of persistence Is there a time to back off? Stamina - optimising energy levels Bouncing back 10 Practising the new information Pulling the details together Practising in a supportive environment 11 Action planning Personal learning summary and action plan