3027 Family courses

Essential trauma awareness training on the causes, symptoms and best ways to treat PTSD Join our expert tutor live online to deepen your understanding of trauma and our responses to it – recovery is possible… Accredited CPD Certificate: 6 hours Length: 1 day (9.15am - 4.00pm GMT) Excellent online trauma course! I've worked with complex trauma for over 5 years and there was still plenty for me to take away...KAT MARLOW, PSYCHOTHERAPIST Why do some people become traumatised and others not? What makes an event traumatic? Why are the symptoms of trauma so many and varied? What happens if someone freezes – or experiences a shutdown or dissociative response – during a traumatic event? Live Online Training – Join Ros Townsend on Tues 16th April 2024 to find out the answers to these questions, and many more… You’ll also have time to ask your own questions and benefit from the group discussions. Once you’ve booked you’ll receive emailed confirmation – you’ll get your Zoom link the day before the event. Limited numbers – book soon to ensure your place. BONUS RECORDING – the training is recorded, in case anyone experiences technical difficulties on the day, so you will also get a recording for a limited time afterwards to maximise your learning. This inspiring and helpful online course with Ros Townsend, a highly experienced psychotherapist and trainer who specialises in treating trauma, will give you a thorough, clear understanding of how and why we can be impacted by traumatic events, what is happening in our brains, what causes post-traumatic stress (PTS) symptoms, why we respond in different ways (fight, flight, freeze or shutdown/dissociation), how to help someone who is suffering, when to seek professional help – and more. Why take this course Suffering from trauma, whether from a single incident or multiple events spread over the course of many years, can have a significantly detrimental impact on a person’s mental and physical health, and their quality of life. It can also greatly affect the lives of those around them. Since the Covid-19 Pandemic, more people than usual have experienced extremely stressful, distressing and/or frightening events, and many are finding that it has left them with symptoms of post-traumatic stress which can, in themselves, be very frightening. Recovery is possible – understanding is key Understanding what causes PTSD symptoms, how our brains and bodies react to distressing events and what makes us vulnerable to becoming traumatised, are all key to successful recovery. This knowledge creates a firm foundation on which to build successful coping strategies and clarifies what needs to happen to enable successful self-help and recovery. During the day you will also gain a clear understanding of how to spot the ‘early warning signs’ of trauma, before they go on to affect further areas of someone’s life, which red-flag signs indicate that it is time to seek professional help, and how trauma specialists are able to help people recover, from even the most difficult times, effectively – and lots more. Jam-packed full of essential information and important insights, real-life case studies and tips, this trauma course clarifies the different ways trauma can impact on people, leaving you better equipped to help support recovery and build resilience. It is an essential course for anyone who works with distressed people or who wishes to support someone they care for in their recovery from trauma, or for those simply wishing to better understand what they, or someone they care for, are experiencing. You will have plenty of time to ask questions throughout the day as the course is designed as a balance between structured learning, group discussion and activities (it is a live, expanded version of our shorter online course: Understanding Trauma). Ros is a brilliant teacher and presenter. She made the whole course interesting, engaging and informative as well as very supportive. She was also very patient with all our questions!GEMMA ROGERS, COUNSELLOR/COACH What you will learn A clear understanding of what trauma is – and the different survival responses we have evolved to help us deal with it What happens in our brains when we experience a traumatic event Why some people are affected by traumatic events, but not others What makes something ‘a trauma’ What symptoms may indicate that someone has been traumatised Why post-traumatic stress (PTS) occurs and the many different ways it can present The physical and psychological causes of post traumatic stress symptoms such as flash backs, hypervigilance, anger, poor sleep, poor memory, physical pain, difficulty thinking, digestive problems, low mood, apparent over-reaction to non-threatening situations Why PTS symptoms can develop years after a traumatic event The fight, flight and freeze response – its impact on our brain and body, and why it can be triggered inappropriately Why experiencing trauma in a passive survival state – such as freeze, shutdown or a dissociative state – can affect an individual particularly deeply How high emotional arousal impacts on our ability to think clearly Why our brains evolved this way Why some people experience trauma in a passive survival state such as freeze, shutdown or a dissociative state – and why we shouldn’t feel ashamed or guilty if we do The double whammy that comes with the ‘freeze’ response Why some sufferers experience ‘shutdown’ or dissociation as a result of trauma – and how this can lead to feelings of shame or guilt Why anger and other strong emotions can follow when someone comes out of a shutdown state during recovery from trauma How traumatic memories can stay ‘live’, keeping us on constant alert for danger ‘The straw that broke the camel’s back’: why one seemingly small event can tip someone into PTSD after years of exposure to other distressing events The importance of pattern-matching in understanding how our brains work Why post-traumatic stress triggers seemingly inappropriately extreme fear reactions The far-reaching impacts of unresolved trauma, including the development of co-morbid conditions and unhelpful coping strategies, such as addictions How unresolved trauma can lead to depression – the trauma / depression cycle Differences when treating single incident trauma, multiple trauma or ‘complex trauma’ When to seek professional help – spotting the ‘red-flag’ signs that you, or someone you care for, might need further support Where to find effective professional help An understanding of how the rewind technique works; its many advantages and applications The common elements of all effective treatments for post traumatic stress (PTSD) How we need to adapt traditional approaches to treating trauma for those experiencing shutdown or dissociative symptoms in the present Working holistically from the human givens approach The natural way we recover from distressing events What we all need as human beings to live emotionally healthy lives How to best employ self-help strategies to support your own recovery or to help others’ suffering from the effects of trauma How to build resilience and recover from symptoms How to access the ‘recovery zone’ Using breathing techniques with clients suffering from trauma Self-help strategies for improving your mental health and minimising traumatic symptoms A wonderfully informative course – I learned so much about traumaCOUNSELLOR Please note This live online training course is an expanded, live version of our shorter online course: Understanding Trauma. If you work with people with Complex Trauma, you may also like our attended workshops: Complex Trauma: Working effectively with challenging cases. Who this workshop is suitable for Anyone interested in understanding trauma and the many different ways it can present, the physical and psychological causes of post traumatic stress symptoms (PTSD), and what can be done to help – whether for personal or professional reasons. Anyone working with traumatised people including health and welfare professionals, such as: psychologists, counsellors, psychotherapists, mental health nurses, psychiatrists, school counsellors, student wellbeing officers, doctors, nurses, OTs, social workers, health visitors, youth workers, outreach, support workers, clinical psychologists, midwives, welfare officers, youth workers, hypnotherapists Anyone working with traumatised members of public services, such as: firefighters, police, paramedics and military personnel Family members of a traumatised individual who wish to understand more about how they can support their recovery or help them to access support Individuals wanting to understand more about their own experience of symptoms relating to trauma and learn more about what effective support is available – you will find the information on this course hugely helpful. Please note As the course deals with the subject of trauma, participants should be aware that discussion of specifically chosen examples of trauma and PTS symptoms will take place, for illustrative purposes, during the day. These will be generic examples for teaching purposes, however, and will not go into unnecessary detail or be voyeuristic or inherently distressing. Participants on the course will not at any stage be expected or put under pressure to discuss or disclose details of any personal experiences of a traumatic nature that they may have had. Course Programme The ‘Trauma: Patterns from the Past’ live online course starts at 9.15am and runs until 4.00pm. 9.15am Join the Zoom meeting 9.30am Introducing PTS 11.00am Comfort break and discussion 11.30am Understanding PTS 1.00pm Lunch break 1.45pm Red-flag signs – when to seek professional support 2.45pm Comfort break and discussion 3.00pm Self-help strategies 4.00pm Day ends This course has been independently accredited by the internationally recognised CPD Standards Office for 6 hours of CPD training. On completion of this training you’ll receive CPD certificates from the College and the CPD Standards Office.

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Legal Office Administration Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Legal Office Administration Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Legal Office Administration Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Legal Office Administration Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Legal Office Administration? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Legal Office Administration there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this course for? This Legal Office Administration course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Legal Office Administration does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Legal Office Administration was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Legal Office Administration is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Certification for Paralegals Certifications 00:07:00 The Law Office Ethical Considerations 00:10:00 The Basics 00:04:00 Client Relations 00:05:00 Dealing With Mail 00:05:00 File Management 00:03:00 Use Of Technology 00:06:00 Skills that Every Legal Secretary Should Have 00:06:00 Billing How Attorneys Charge 00:09:00 Time and Cost Entries 00:05:00 Trust Accounts 00:04:00 Docket Administration 00:05:00 Preparing Legal Documents Basic Preparation 00:13:00 Legal Citations 00:05:00 The Law Library 00:05:00 Litigation What is Litigation 00:04:00 Delivery of Documents 00:04:00 Motions Prior to and During Trial 00:07:00 Contracts The Basics 00:04:00 The Essential Elements 00:03:00 Remedies for Breach of Contract 00:04:00 Torts The Goal of Tort Law 00:10:00 Negligence 00:11:00 Strict Liability 00:07:00 Criminal Law and Procedure Criminal Law Basics 00:20:00 Criminal Procedure 00:15:00 Family Law Marriage 00:08:00 Annulment and Divorce 00:05:00 Child Custody 00:09:00 Business Law Types of Organizations 00:07:00 Corporations 00:09:00 Real Estate The Basics 00:10:00 Documenting Transactions 00:12:00 Estate Planning and Guardianship The Basics 00:07:00 Characteristics of a Will 00:08:00 Types of Trusts and Funding 00:04:00 Elder Law 00:06:00 Bankruptcy The Basics 00:14:00 Mock Exam Mock Exam- Legal Office Administration 00:20:00 Final Exam Final Exam- Legal Office Administration 00:20:00

Our Aim is Your Satisfaction! Offer Ends Soon; Hurry Up!! The topic and profession of genealogy have experienced increasing popularity in recent years as a result of UK reality TV series and digital marketing. People are fascinated by their ancestors' stories and their ancestors' DNA journey through the years. The contents of this online course lesson will teach you how to begin and perfect research and discover astonishing information about people who came before us by utilising established research procedures approve by industry-standard specialists. This unique Course will help you to learn how to conduct intriguing research and open up new career opportunities. This Diploma in DNA Testing for Genealogy at QLS Level 4 course is endorsed by The Quality Licence Scheme and accredited by CPD (with 120 CPD points) to make your skill development and career progression related to Genetics: substantial and easier than ever! This Course is a full package for conducting genealogical research and can assist you in obtaining a skilled position in this field. You'll learn how to turn genealogy into a career and how it fits into current culture. You may also anticipate a masterclass on DNA and its applications in research and genealogy. The ethics and privacy issues surrounding DNA research will be discussed, as well as the many sorts of DNA analyses that will be accessible to you for study. More information on the 10 "rules" for genealogy research, as well as how to use registers and census data, will be provided. You'll get a Free Student ID card by enrolling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. This training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join the course today - gear up with the essential skills to set yourself up for excellence! Learning Outcomes : Find out how genealogy study can lead to new employability. Understand what a genetic is and what it contains. Explore why DNA is so important in genealogy. Recognize the sensitivity and ethical obligations that DNA research entails. Discover the many methods of DNA analysis. Learn the 10 "rules" of genealogy research. Obtain access to and research civil registration documents. Collect census data for important research purposes. With this comprehensive DNA & Genealogy course, you can achieve your dreams and train for your ideal career. The course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. Start your learning journey straight away with this course and take a step toward a brighter future! Why Prefer this Genetics: Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPD after completing these Genetics: course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standard-aligned lesson planning Innovative and engaging content and activities DNA & Genealogy course assessments that measure higher-level thinking and skills Complete the Genetics: program in your own time, at your own pace Each of our students gets full 24/7 tutor support *** Course Curriculum *** Diploma in DNA Testing for Genealogy at QLS Level 4 Module 01: Introduction to Genealogy Module 02: Introduction to DNA Module 03: The Use of DNA Testing in Genealogy Module 04: DNA Testing Ethical Issues Module 05: Types of DNA Testing for Genealogy Module 06: Rules for Effective Genealogical Research Module 07: English Genealogy: Finding the Records- Part: 1 Module 08: English Genealogy: Finding the Records- Part: 2 Assessment Process We offer an integrated assessment framework to make the process of evaluation and accreditation for learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the exam, you will be able to request a certificate with additional cost that has been endorsed by the Quality Licence Scheme. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Are you the right candidate for this DNA & Genealogy course? Anyone interested in learning more about the topic is advised to take this DNA & Genealogy course. This course will help you understand the topic thoroughly and enable you to understand the basic concepts. Enrollment in this course is open to everybody. You can access the DNA & Genealogy course materials from anywhere in the world; there are no restrictions. You should enrol in this DNA & Genealogy course if you: Wish to gain a better understanding of DNA & Genealogy. Already working in this field and want to learn more about DNA & Genealogy. Is a student pursuing a relevant field of study? looking for a job in the DNA & Genealogy industry. Requirements The DNA & Genealogy program does not require any prior knowledge; everyone may participate! This course is open to anyone interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This DNA & Genealogy course allows you to study at your speed and grow a quality skillset. Career path This DNA & Genealogy course will teach you the skills you'll need to do reliable genealogical research using DNA and public information. As a result, it includes the following occupations and roles: Historian Genealogist Historical Researcher Family History Consultant Ancestry Research Worker Certificates CPD Accredited Certificate Digital certificate - £10 Diploma in DNA Testing for Genealogy at QLS Level 4 Hard copy certificate - £99 After successfully completing the Diploma in DNA Testing for Genealogy at QLS Level 4 course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 99 GBP inside the UK 109 GBP (including postal fees) for international delivery CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

Traibcert Online Foundation Courses, Elementary Training and Rudimentary Coaching are uniquely and specifically structured and designed to upgrade individual skills, improve intellectual minds to accumulate excessive knowledge and develop the respective standards essentially required to confidently encounter the competitive challenges that pragmatically exist within the peripheral margins of Multi-national corporates that encapsulate the giant organizations and empires of industry.

Discover the Art of Cheese Making 🧀   Welcome to the Cheese Making Course, where you'll embark on a delightful journey into the world of artisanal cheese production. Whether you're a passionate foodie, aspiring chef, or simply curious about the magic behind your favorite cheeses, this course is your gateway to mastering the craft. Why Take a Cheese Making Course? Cheese making is a timeless culinary skill that blends science and artistry. By enrolling in this course, you'll: Master the Basics: Learn the fundamental techniques of cheese making, from selecting the right ingredients to aging and flavoring your creations. Create Delicious Varieties: Explore the diverse world of cheeses, including soft cheeses like brie and camembert, semi-hard cheeses like cheddar and gouda, and even specialty cheeses such as blue cheese and mozzarella. Gain Hands-On Experience: Through practical, hands-on sessions, you'll develop the skills needed to produce high-quality cheeses in your own kitchen. Understand the Science: Delve into the science behind cheese making, including the role of enzymes, bacteria cultures, and milk chemistry. Appreciate Artisanal Techniques: Discover traditional and modern methods used by artisanal cheese makers around the globe. Who is This For? This course is perfect for: Food Enthusiasts: If you have a passion for gourmet food and want to create your own cheeses at home, this course is tailored for you. Aspiring Chefs: Expand your culinary repertoire and add cheese making to your skill set. Entrepreneurs: Start your own cheese making business or enhance your existing culinary business with artisanal cheese offerings. Curious Minds: If you've ever wondered about the process behind cheese production and want to explore it hands-on, this course provides the perfect opportunity. Career Path Upon completing the Cheese Making Course, you can explore various career paths, including: Cheese Maker: Start your own cheese making business or work with established artisanal cheese producers. Chef: Incorporate artisanal cheeses into your culinary creations at restaurants and cafes. Food Entrepreneur: Develop and sell your own branded cheeses at farmers' markets, online platforms, or specialty stores. Food Educator: Share your knowledge by teaching cheese making classes or workshops. FAQs What will I learn in this course? You will learn the essential techniques of cheese making, including selecting ingredients, understanding the cheese making process, and experimenting with different cheese varieties. Do I need any prior experience in cooking or cheese making? No prior experience is required. This course is designed for beginners who are passionate about cheese and eager to learn. How long is the course? The course duration varies, but typically it covers several modules spread over weeks to ensure thorough learning and practice. What equipment and ingredients will I need? You will need basic kitchen equipment such as pots, thermometers, cheese molds, and specific cheese making ingredients like rennet and cultures. A detailed list will be provided upon enrollment. Can I make cheese at home after completing this course? Yes, absolutely! The skills and knowledge gained in this course will empower you to confidently make cheese at home, experimenting with flavors and textures. Is this course suitable for vegans or those with dairy allergies? While this course focuses on traditional cheese making with dairy products, there are alternative courses available that cater specifically to vegan cheese making. Will I receive a certificate upon completion? Yes, upon successfully completing the course and any required assessments, you will receive a certificate of completion. Enroll Today! Unlock the secrets of cheese making and embark on a flavorful journey that will enrich your culinary skills and delight your taste buds. Whether you dream of crafting your own unique cheeses or simply want to deepen your understanding of this time-honored craft, the Cheese Making Course is your pathway to success. Join us today and start creating delicious cheeses that will impress family, friends, and even potential customers! Course Curriculum Module 1 Introduction to Cheese Making Introduction to Cheese Making 00:00 Module 2 Milk Selection and Preparation Milk Selection and Preparation 00:00 Module 3 Cheese Cultures and Rennet Cheese Cultures and Rennet 00:00 Module 4 Basic Cheese Types Basic Cheese Types 00:00 Module 5 Curd Formation and Cutting Curd Formation and Cutting 00:00 Module 6 Salting and Brining Salting and Brining 00:00 Module 7 Aging and Ripening Aging and Ripening 00:00

Business Finance 101: A Beginner’s Guide to Business Accounting and Finance   Course Description   Course Description Three are three main reasons for business failure – an under-skilled management team; ineffective marketing; and poor financial management. Every manager, or student of management, requires a good grasp of business finance. This course will help.  Business finance concerns the management of the monetary resources of an organisation. There are two aspects to this: Raising the money to invest in the business Managing that investment properly to generate a return   Raising the money is about having an attractive proposition and managing the risk to investors. Managing the investment is about the financial controls and reporting of the business. This course covers the three main financial reports; financial performance indicators; and investment analysis.  This course will give you a good grasp of the key principles and issues in business finance.     Key Learning Participants in this course will learn: The history of business accounting Why businesses fail The two main purposes of business finance and accounting The key principles of business finance and what they mean What debits and credits are The three key financial statements for an organisation What the Balance Sheet tells you What the Income Statement (also called the Profit and Loss Account) tells you What the Cashflow Statement tells you Key financial performance indicators in business Analysing business investments   Curriculum L1 What is business finance? L2 Why businesses fail L3 The Principles of Business Finance Part 1 L4 The Principles of Business Finance Part 2 L5 The Balance Sheet L6 The Income Statement L7 The Cashflow Statement L8 A Business Finance Exercise L9 Financial Performance Indicators L10 Investment Analysis L11 Investment Analysis Exercise L12 Key Learning Points in Business Finance   Pre-Course Requirements None     Additional Resources None     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

Overview There are two things people are never bored of; they are - food and travelling. That is why the restaurant and hospitality industry is one of the most promising industries. It offers a wide range of job opportunities and the chance to climb the career ladder fast. The Advanced Diploma in Restaurant and Hospitality Management Course will help you establish a brilliant career in this industry. This comprehensive Advanced Diploma in Restaurant and Hospitality Management course will introduce you to the ins and outs of the food business. You will acquire a great deal of knowledge on catering business and restaurant business. The highly informative models will enrich your knowledge of the hospitality industry. Through the step-by-step learning process, you will pick up the skills for managing food services, accommodations, quality management and more.  Upon successful compilation of this Advanced Diploma in Restaurant and Hospitality Management course, you will receive a valuable certificate. This certificate will elevate your resume and help you build a promising career in this ever-growing industry. So, don't waste any time, enrol now! Learning Outcomes Familiarise yourself with the basic steps of opening a restaurant Develop the knowledge and expertise to manage a restaurant Know the techniques of managing food and the suppliers Learn about the rules and regulations regarding the catering business Understand the strategies of starting and running a food business successfully Get introduced to the characteristics of the hospitality industry Build the competence to manage food services, accommodation, hotel guests etc Who is the Advanced Diploma in Restaurant and Hospitality Management Course for? This course is designed for anyone interested in pursuing a career in the restaurant and hospitality industry. It will help them enrich their knowledge and gain the basic skills to start their journey in this industry. Why Choose this Advanced Diploma in Restaurant and Hospitality Management Course? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result UK & internationally recognised accredited qualification Access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities 24/7 student support via email. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. A good understanding of the English language, numeracy, and ICT are required to attend this course. Assessment At the end of the course, you will be required to sit for an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Career Path The Advanced Diploma in Restaurant and Hospitality Management course is a useful qualification to possess, especially to people with careers in: Accommodation Officer Concierge Restaurant Owner Restaurant Manager Hotel Manager Hotel Receptionist Starting a Restaurant Are you ready for the challenge? 00:15:00 How to decide on a concept 00:30:00 Designing your restaurant 00:15:00 Friends and family 00:15:00 Writing a Business Plan 00:30:00 Insurance 00:15:00 Restaurant Organizations that you need to check out. 00:15:00 What are the best Catering Industry Trade Shows? 00:15:00 Managing a Restaurant Managing Yourself 00:30:00 Managing Others 00:30:00 Managing Your Money 00:15:00 Managing Your Food and Supplies 00:30:00 Managing Everything Else 00:30:00 Starting Food Catering Where You Work 00:15:00 Health and safety 00:15:00 Staff, Suppliers and Transport 00:00:00 Food Hygiene 01:00:00 Rules about Menus 00:15:00 Paperwork and Finances 00:15:00 Law 00:15:00 Food Business Food Business Basics 00:30:00 Put Together Your Business Concept 00:30:00 Identify your Target Market 00:30:00 Identify Your Competition 00:30:00 Write A Mission Statement 00:30:00 Downline Basics 00:30:00 Equipment And Supplies 00:30:00 Marketing And Quality Control 00:30:00 Wrapping Up 00:15:00 Hospitality Introduction to Hospitality 00:15:00 Characteristics of the Hospitality Industry 00:15:00 Relationship Between the Hospitality Industry and Tourism 00:15:00 Types of Accommodation 00:15:00 Types of Room 00:30:00 Types of Hotel Guests 00:15:00 Hospitality Management Introduction to Hospitality Management 00:30:00 Influences Which Affect the Industry 00:15:00 The Development of the Hospitality Industry 00:30:00 Hospitality Brands 00:15:00 Accommodation 00:30:00 Food Service 00:30:00 Successful Quality Management 00:30:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Advanced Diploma in Restaurant and Hospitality Management 00:30:00 Final Exam Final Exam- Advanced Diploma in Restaurant and Hospitality Management 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Dealing with Angry or Rude Customers   Course Description   Copyright Ross Maynard 2021   Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful.   Key Learning Points  On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers.     Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation  L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources Copy of customer behaviour policy     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

Discover the essential skills and techniques of private investigation with our comprehensive course. From crime scene photography to interrogation tactics, learn how to navigate the investigative process effectively. Explore topics such as surveillance, evidence collection, and ethical considerations in private investigations. Start your journey to becoming a skilled private investigator today!

German is often surprisingly easy to master even for a native English speaker. We brought this Learn German Language: Complete German Course for absolute beginners who have no prior knowledge and want to master the German language in a very little time. Initially, you will begin with basics of German language, following with grammar lessons, vocabulary, and tense, pronunciation tutorial, the vowel sounds, and common vocabulary that you would use every day. In addition to all of that, you will learn phrases and words, greeting sentences and learn how to implement these accurately in a sentence to improve your communication skills. Master the basics of German with only one single course and upon completion, reach a stage where you can have conversations with native speakers. What you'll learn The #1 German Course. Start speaking real, grammatically correct German fluently, effortlessly and confidently today. Improve your listening and German comprehension skills through ear training and visual learning thanks to the native German speaking teacher, interactive board, subtitles and included .pdf materials. Be confident regarding your German skills (A1, A2, A2+ levels) by lots of practice after every lesson. Understand and use familiar everyday expressions. Reach your German language goals now and in the future, increasing your opportunities for both personal and professional success. By the end of the course, you will build and develop your practical communication skills in German speaking, writing, reading and, of course, your fluency and grammatical accuracy. Requirements No previous German language knowledge is required. The course is recommended to anyone who wants to learn German language fast and easy and is designed for beginners. We start with the absolute basics. Videos are in German with captions / subtitles. German Immersion is widely considered to be the best method of learning German. If you're a visual learner you'll love the interactive board, the subtitles and the included .pdf materials. Native German speaking teacher, free demo lessons and quizzes. Who is the target audience? Anyone who wants to learn German fast and easy. This German course is designed for beginners. We start with the absolute basics. If you are nearly intermediate you can improve your German with this course. Learn German: German Course for Beginners (A1, A2, A2+) Learn German - Find out all about this course in less than two min FREE 00:02:00 Learn German - The Alphabet FREE 00:14:00 Learn German - Pronouncing certain combinations of letters 00:09:00 Learn German - Introduce yourself and others 00:07:00 Learn German - Greet someone - say good-bye to someone 00:09:00 Learn German - The Gender - the Articles 00:08:00 Learn German - Where do you come from- 00:07:00 Learn German - What languages do you speak- 00:06:00 Learn German - The numbers until 20 00:11:00 Learn German - The numbers until 100 00:08:00 The personal pronouns and conjugation of the verbs 'to be' and 't 00:11:00 Learn German - The conjugation in the present part 1 00:10:00 Learn German - The conjugation in the present part 2 00:18:00 Learn German - The conjugation in the present part 3 00:15:00 Learn German - Recap dictation 00:22:00 Learn German - The possessive pronoun 00:19:00 Learn German - The Family 00:16:00 Learn German - More detailed information about the person- pers 00:17:00 Learn German - The food-Going shopping 00:20:00 Learn German - The price- How much does it cost- 00:12:00 Learn German - The question words with W-The Yes- No questions 00:16:00 Learn German - The times of the day-The days of the week 00:15:00 Learn German - The daily routine 00:23:00 Learn German - The apartment 00:19:00 Learn German - The real estate announce 00:21:00 Learn German - The furniture- The interior equipment 00:18:00 Learn German - The plural 00:18:00 Learn German - The gender-the grammatical gender 00:18:00 Learn German - Country information 00:19:00 Learn German - The negation with 'nicht' and 'kein' 00:17:00 Learn German - Separable and non-separable verbs 00:20:00 Learn German - The colors 00:12:00 Learn German - Let's cook 00:17:00 Learn German - Repeat Dictation 00:17:00 Learn German - Test 00:14:00 Learn German - Test - Part 2 00:19:00 Learn German - The syntax 00:18:00 Learn German - Introduction to the cases 00:22:00 Learn German - The Perfect 00:20:00 Learn German - The Participle II 00:17:00 Learn German - Exercises for Participle II and Perfect 00:19:00 Learn German - Occupations and work environment 00:24:00 Learn German - Understanding a job advertisement 00:19:00 Learn German - Introduction to the prepositions 00:23:00 Learn German - When traveling 00:20:00 Learn German - Fill out a form 00:25:00 Learn German - The body parts 00:21:00 Learn German - Health and sickness 00:18:00 Learn German - At the doctor's 00:22:00 Learn German - The comparative 00:20:00 Learn German - The superlative 00:18:00 Learn German - What is a healthy diet 00:20:00 Learn German - To be in a city 00:20:00 Learn German - Local prepositions 00:15:00 Learn German - The polite speech-The subjunctive 2 00:21:00 Learn German - The clothing 00:27:00 Learn German - The ordinal numbers 00:17:00 Learn German - Important holidays in Germany 00:20:00 Learn German - The big Germany quiz 00:21:00 Course Certification