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33552 FA courses

Effective Remote Working Training Course

5.0(2)

By Training Express

In today’s digital age, remote work is becoming the norm, but working from home isn't always as simple as it sounds. The Effective Remote Working Training Course has been designed to equip you with the key strategies to manage your time, space, and resources effectively. Whether you're a novice or already familiar with remote work, this course will provide you with the tools to optimise your productivity from the comfort of your home. You’ll discover essential tips for creating a productive work environment, managing distractions, and mastering communication in virtual teams. This course isn’t just about mastering tech tools but developing a mindset that fosters clear communication, focus, and balance. With expert-led guidance, you'll learn how to maintain motivation, meet deadlines, and work cohesively with colleagues across time zones, all while maintaining a healthy work-life balance. It’s about working smarter, not harder, in a way that suits your personal and professional life. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum of Effective Remote Working Module 01 : Introduction to Remote Working Module 02 : Ensuring Growth As a Remote Employee Module 03 : Setting Up Remote Office Module 04 : Virtual Collaboration and Working on Teams Module 05 : Strategies for Boosting Productivity Module 06 : Effective Communication Techniques Module 07 : Etiquette for Video and Audio Calls Module 08 : Staying Motivated and Competitive Learning Outcomes: Master Remote Work Foundations Develop a deep understanding of remote work principles and best practices. Drive Growth as a Remote Employee Implement strategies to achieve professional advancement in virtual environments. Optimise Your Remote Workspace Create a productive and ergonomically sound home office setup. Excel in Virtual Collaboration Hone skills for seamless teamwork and effective collaboration in virtual spaces. Boost Productivity with Proven Strategies Implement time management and productivity techniques for peak performance. Polish Communication in Virtual Settings Enhance written and verbal communication for virtual work environments. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Professionals transitioning to remote work. Individuals seeking to enhance virtual collaboration skills. Remote employees looking to boost productivity. Freelancers and independent contractors. Managers overseeing remote teams. Students preparing for a virtual work landscape. Entrepreneurs building virtual businesses. Anyone eager to excel in remote work scenarios. Career path Remote Team Manager Virtual Project Coordinator Freelance Consultant Online Business Owner Virtual Communication Specialist Remote Productivity Coach Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Effective Remote Working Training Course
Delivered Online On Demand1 hour
£12

Mortgage Advice Essentials Course

5.0(2)

By Training Express

Navigating the world of mortgages can feel like a maze of terminology and regulations, but with the right guidance, it’s a lot easier to find your way. The Mortgage Advice Essentials Course provides the knowledge and understanding necessary for anyone looking to grasp the basics of mortgage advice. Whether you're considering a career in the field or simply looking to expand your understanding, this course breaks down key concepts like mortgage products, financial regulations, and the mortgage application process. With clear explanations, it ensures you're equipped to understand how to assist clients in choosing the right mortgage options. This course doesn’t require you to step out of your home, yet it offers a thorough understanding of what the mortgage advice industry entails. From learning about interest rates to understanding different mortgage types, you’ll discover how to evaluate a client’s needs and recommend appropriate options. The course is designed for those looking to gain a solid foundation in mortgage advice, with up-to-date insights into current market trends and the financial factors that influence mortgage decisions. Ready to dive into the world of mortgages? This course provides the essential building blocks for your journey. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 1: Introduction to Mortgage Advice Module 2: Mortgage Types and Structures Module 3: Mortgage Market Analysis Module 4: Mortgage Advice and Recommendations Module 5: Mortgage Documentation and Processes Module 6: Mortgage Protection and Insurance Module 7: Mortgage Regulations and Compliance Module 8: Professional Skills and Client Management Learning Outcomes: Analyse diverse mortgage types for client-specific recommendations. Demonstrate expertise in mortgage market analysis techniques. Navigate documentation processes with precision and efficiency. Develop and present comprehensive mortgage advisory strategies. Implement robust mortgage protection and insurance solutions. Ensure compliance with mortgage regulations through in-depth understanding. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring Mortgage Advisors Financial Services Professionals Individuals Seeking Financial Expertise Career Changers in Finance Banking and Finance Graduates Professionals Aiming for Regulatory Compliance Roles Individuals Entering the Mortgage Consultancy Field Anyone Eager to Master Client Management in Finance Career path Mortgage Advisor Financial Consultant Regulatory Compliance Officer Mortgage Analyst Banking Specialist Insurance Advisor Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Mortgage Advice Essentials Course
Delivered Online On Demand1 hour
£12

Disability Studies Training Course

5.0(2)

By Training Express

The Disability Studies Training Course provides in-depth insights into the challenges and opportunities within the field of disability. Whether you are looking to understand the social, legal, or healthcare aspects of disability, this course offers a broad exploration of relevant topics. You will develop a strong understanding of disability theories, models, and the key policies that shape the lives of individuals with disabilities. With engaging modules, you'll explore diverse areas, from education and employment to healthcare provision and social support systems, offering a holistic view of how society interacts with and supports disabled individuals. Designed for those interested in creating a more accessible and supportive environment for all, this course delves into the critical issues that people with disabilities face in their daily lives. By studying various perspectives on disability, you will gain a well-rounded knowledge base, preparing you to better advocate for and work alongside individuals with disabilities in various settings. Whether you're looking to improve your understanding for personal growth or career development, this course provides valuable insights into an important and often underrepresented area of study. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 1: Introduction to Disability Studies Module 2: Social and Cultural Perspectives on Disability Module 3: Disability and Society Module 4: Health and Well-being for People with Disabilities Module 5: Disability and Intersectionality Module 6: Disability and Global Perspectives Learning Outcomes: Analyse societal perceptions influencing disability dynamics. Demonstrate a nuanced understanding of disability's social and cultural dimensions. Evaluate the impact of disability on individuals and wider society. Implement strategies to enhance health and well-being for people with disabilities. Recognise and navigate intersections between disability and various identities. Apply a global perspective to understand diverse manifestations of disability. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals passionate about social justice. Students aspiring to work in healthcare or advocacy. Educators seeking a deeper understanding of diversity. Professionals in social work or community development. Anyone interested in fostering an inclusive society. Advocates for human rights and equality. Individuals pursuing careers in public health. Those committed to promoting global inclusivity. Career path Disability Rights Advocate Inclusive Education Coordinator Community Support Worker Public Health Consultant Diversity and Inclusion Specialist NGO Program Manager Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Disability Studies Training Course
Delivered Online On Demand1 hour
£12

Archaeological Fieldwork Techniques Course

5.0(2)

By Training Express

The Archaeological Fieldwork Techniques Course offers a deep dive into the fascinating world of archaeology, focusing on the essential methods used by archaeologists in the field. From surveying techniques to excavation procedures, this course will help you grasp the key principles that guide archaeological investigations. Whether you're a history enthusiast or a professional looking to expand your knowledge, you'll learn how to apply fieldwork methods to uncover and interpret archaeological sites with precision. Through this course, you will gain a solid understanding of the various tools and techniques that archaeologists use in their work. You will explore the processes involved in excavating artefacts, recording findings, and analysing data. This course is perfect for anyone with a keen interest in the history of human cultures and the scientific approach to unearthing their past. Prepare to engage in a journey of discovery and learn the fundamentals that form the backbone of archaeological exploration. With each module, you'll gain valuable insights that will equip you to approach archaeological fieldwork with confidence and clarity. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Archaeological Fieldwork Module 02: Preliminary Research & Surveying Module 03: Excavation Techniques Module 04: Artefact Analysis & Conservation Module 05: Field Recording & Documentation Module 06: Working with Specialised Sites Module 07: Modern Technology in Archaeology Learning Outcomes: Develop proficient surveying techniques for archaeological exploration. Master excavation skills to uncover historical artefacts with precision. Analyse and conserve artefacts, preserving their historical significance. Demonstrate meticulous field recording and documentation practices. Navigate specialised archaeological sites with confidence and expertise. Integrate modern technology effectively into archaeological fieldwork. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring archaeologists and history enthusiasts. Students pursuing degrees in archaeology or related fields. Museum and heritage professionals seeking additional expertise. Field researchers and scholars expanding their skill set. Educators aiming to enhance their archaeological knowledge. History and anthropology students seeking practical field experience. Geographers interested in cultural landscape studies. Anyone with a passion for uncovering the mysteries of the past. Career path Archaeologist Museum Curator Heritage Site Manager Cultural Resource Manager Field Researcher Environmental Consultant Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Archaeological Fieldwork Techniques Course
Delivered Online On Demand1 hour
£12

Introduction to Accounting Fundamentals Course

5.0(2)

By Training Express

Accounting is at the heart of every successful business, and understanding its fundamentals is key to making informed financial decisions. The Introduction to Accounting Fundamentals Course offers a clear and accessible pathway into the world of accounting, perfect for those who want to build a strong foundation in financial management. By grasping core principles like double-entry bookkeeping, financial statements, and cost analysis, this course will give you a solid understanding of how businesses track and manage their financial transactions. Whether you're looking to work in accounting or simply want to improve your financial literacy, this course offers valuable insights into the basic concepts of the field. It’s ideal for beginners and those who wish to refresh their knowledge, giving you the confidence to understand the financial workings behind everyday business operations. With clear explanations and engaging content, you’ll quickly become familiar with the essential terminology and processes. A great first step for anyone seeking to navigate the world of business finance with ease and assurance. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Accounting Module 02: Who are Accountants? Module 03: The Accounting System Module 04: What are Financial Statements? Module 05: Introduction to Financial Statement Analysis Module 06: Budgeting and Its Importance Module 07: Financial Markets and Bonds Module 08: Dealing with Financial Risk Management Module 09: Investment Management and Analysis Module 10: Auditing and Risk of Frauds Learning Outcomes: Analyse financial statements proficiently. Grasp the intricacies of financial risk management. Demonstrate competence in investment analysis. Navigate the dynamics of financial markets and bonds. Develop budgeting skills for effective financial management. Gain insights into auditing and the prevention of frauds. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Recent graduates with a finance-related degree. Professionals seeking to enhance financial knowledge. Individuals aspiring to enter the finance sector. Accounting enthusiasts eager to deepen their understanding. Business students looking to master financial analysis. Career changers aiming for roles in financial management. Entrepreneurs wanting to manage their business finances effectively. Anyone keen on understanding the complexities of accounting. Career path Financial Analyst Audit Associate Investment Analyst Budget Analyst Risk Management Officer Finance Manager Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Introduction to Accounting Fundamentals Course
Delivered Online On Demand1 hour
£12

Mastering Freelance Translation: From Basics to Business Course

5.0(2)

By Training Express

Step confidently into the world of freelance translation with a course designed to sharpen your skills and boost your business savvy—all from the comfort of your chosen workspace. Mastering Freelance Translation: From Basics to Business is your no-nonsense guide to building a solid foundation in professional translation, while also learning how to navigate the freelance landscape with clarity and purpose. Whether you’re new to the scene or brushing up on your strategy, this course strikes the perfect balance between linguistic finesse and smart business thinking. You'll gain a deeper understanding of what it truly means to work independently as a translator in today's fast-moving digital market. From honing your workflow to managing projects with ease, this course delivers insights you can actually use—without the fluff. It’s designed for those who are serious about freelancing and want to approach it with professionalism, confidence, and a touch of wit. After all, translating is a serious business… but no one said we couldn't enjoy the process. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: An Overview of Translation Module 02: Introduction to Freelancing Module 03: Introduction to Freelance Translator Module 04: Activities Before Getting Started Module 05: Finding Clients Module 06: Managing the Work Module 07: Marketing Module 08: CAT Tools in Translation Module 09: Getting Paid for The Work Module 10: Setting Up Home Office Module 11: Professional Ethics of Freelance Translators Module 12: Ensuring Quality Module 13: Other Tips and Tricks to Keep in Mind Learning Outcomes: Master the core principles of translation. Build a successful freelance translation business. Locate and engage with clients effectively. Utilise CAT tools for enhanced productivity. Navigate the world of professional ethics and quality assurance. Implement best practices for marketing and home office setup. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring freelance translators Language enthusiasts looking to turn their skills into a profession Professionals seeking a side career or an additional source of income Anyone interested in the world of freelance translation Career path Freelance Translator Localization Specialist Content Writer Language Consultant Project Manager in Translation International Business Liaison Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Mastering Freelance Translation: From Basics to Business Course
Delivered Online On Demand1 hour
£12

Accounts Payable Processing Procedures Course

5.0(2)

By Training Express

In today’s fast-paced business environment, efficient accounts payable processing is vital for maintaining smooth financial operations. Our Accounts Payable Processing Procedures Course offers a deep dive into the essential processes that ensure bills and invoices are paid accurately and on time. From handling purchase orders to understanding payment terms, this course will guide you through the core concepts and procedures necessary for effective accounts payable management. You’ll learn how to manage vendor relationships, avoid common pitfalls, and keep your financial transactions running smoothly. The course covers a variety of practical methods for streamlining the accounts payable cycle, reducing errors, and improving efficiency within your organisation. You will gain insights into best practices for invoice processing, payment schedules, and reporting, all while ensuring accurate documentation and financial integrity. Whether you're new to accounts payable or looking to fine-tune your existing knowledge, this course offers the tools you need to manage payables with confidence. The expertise shared throughout will prepare you for handling day-to-day responsibilities and tackle the challenges that come with managing payments in a professional, efficient manner. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Accounts Payable Processing Module 02: Vendor Management Module 03: Invoice & Payment Processing Module 04: Technologies in Accounts Payable Processing Module 05: Purchase Ledger Management Module 06: Financial Budgeting, Auditing, and Reporting Learning Outcomes Efficiently manage vendor relationships for optimal business partnerships. Streamline invoice and payment processes to enhance financial workflow. Apply cutting-edge technologies to advance accounts payable procedures. Master purchase ledger management for effective financial control. Demonstrate proficiency in financial budgeting, auditing, and reporting. Strategically contribute to organisational financial health and stability. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Finance professionals seeking advanced accounts payable skills. Accounting graduates aiming to specialise in financial operations. Business administrators wanting to enhance financial management capabilities. Individuals aspiring to excel in purchase ledger management. Professionals keen on mastering financial budgeting and reporting. Anyone looking to upgrade skills in accounts payable technologies. Entrepreneurs aiming to streamline financial processes in their ventures. Career changers interested in entering the field of financial operations. Career path Accounts Payable Specialist Financial Analyst Purchase Ledger Clerk Finance Manager Auditor Budget Analyst Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Accounts Payable Processing Procedures Course
Delivered Online On Demand1 hour
£12

Foundations of Clinical Psychology 101 Course

5.0(2)

By Training Express

Understanding human behaviour is no small feat—but that’s precisely what makes it fascinating. The Foundations of Clinical Psychology 101 Course opens the door to how thoughts, emotions and behavioural patterns are shaped and studied. This course is designed for curious minds eager to explore psychological theories, mental health conditions, and the approaches professionals use to make sense of it all. From Freud to Beck, and everything in between, learners will gain insight into the roots of psychological thought and the evolution of clinical practice over time. Delivered entirely online, the course is structured to give learners the clarity they need without the jargon they don’t. With engaging modules, clear explanations, and expertly written content, it offers a solid grounding for those looking to understand clinical psychology from a theoretical lens. Whether you're thinking about diving deeper into this field or simply expanding your knowledge for personal or academic reasons, this course is an excellent place to begin—no textbook overload or therapy couch required. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum of Foundations of Clinical Psychology Module 01 : Basics of Clinical Psychology Module 02 : Career Paths in Clinical Psychology Module 03 : Competencies in Clinical Psychology Module 04 : Therapeutic Models Module 05 : Medical Specialties and Settings Module 06 : Research in Clinical Psychology Learning Outcomes: Grasp foundational concepts in clinical psychology for a robust knowledge base. Identify diverse career opportunities within the realm of clinical psychology. Develop essential competencies required for effective practice in the field. Analyze and apply various therapeutic models in clinical settings for optimal outcomes. Gain insight into medical specialties and settings, broadening your professional horizons. Acquire research skills crucial for evidence-based practice in clinical psychology. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Psychology enthusiasts eager to explore clinical applications. Students seeking a solid foundation in clinical psychology. Professionals looking to transition into the field of clinical psychology. Individuals intrigued by the diverse career paths within clinical psychology. Those aiming to understand the competencies essential for effective practice. Aspiring therapists and counsellors seeking a comprehensive overview. Students preparing for further studies in clinical psychology. Anyone intrigued by the dynamic interplay of psychology and healthcare. Career path Clinical Psychologist Counselling Psychologist Health Psychologist Forensic Psychologist Neuropsychologist Researcher in Clinical Psychology Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Foundations of Clinical Psychology 101 Course
Delivered Online On Demand1 hour
£12

Complaints Handling for Customer Care Course

5.0(2)

By Training Express

In today’s customer-focused world, the ability to handle complaints effectively is a crucial skill for anyone in customer care. The "Complaints Handling for Customer Care Course" is designed to help you master the art of managing customer concerns with confidence, turning potential issues into opportunities for improvement. Whether you're working in retail, hospitality, or any other service-based industry, knowing how to navigate a complaint professionally can make all the difference in maintaining customer loyalty and enhancing the reputation of your business. This course is ideal for those who want to develop a calm, collected approach to complaint management. You’ll learn how to listen actively, respond appropriately, and find solutions that satisfy both the customer and the business. No longer will complaints seem like a daunting task – with the skills gained from this course, you’ll be equipped to deal with even the most difficult situations, improving customer satisfaction and contributing to long-term business success. Join today and gain the skills to transform customer feedback into a tool for growth and success in any customer-facing role. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Complaints & Customer Value Module 02: Building Rapport & Trust Module 03: Effective Communication Module 04: Handling Various Customer Types Module 05: Customer-Centric Complaint Resolution Module 06: Proactive Complaint Prevention and Service Recovery Module 07: Advanced Technology and Tools in Customer Care Learning Outcomes: Master complaint resolution for enhanced customer satisfaction. Develop effective communication strategies for diverse customer interactions. Implement proactive measures to prevent and address complaints. Build lasting rapport and trust with customers for enduring relationships. Navigate various customer types with confidence and empathy. Utilise advanced technology and tools for efficient customer care. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals Sales and support representatives Retail and hospitality staff Call centre agents Frontline staff in any industry Individuals seeking a customer-focused career change Entrepreneurs and small business owners Anyone aiming to excel in customer care roles Career path Customer Service Representative Complaints Handler Call Centre Agent Retail Associate Client Support Specialist Frontline Customer Care Professional Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Complaints Handling for Customer Care Course
Delivered Online On Demand1 hour
£12

Employee Recruitment and Onboarding Course

5.0(2)

By Training Express

Hiring someone is more than posting a job ad and hoping for the best. It’s about getting the right person, in the right role, at the right time—without losing your mind in the process. This Employee Recruitment and Onboarding Course walks you through how to attract top talent, filter through applications without falling asleep, and set new hires up for success without sending them a 72-slide PowerPoint on day one. If you’ve ever wondered why someone ghosted after the interview or started on Monday and disappeared by Friday, this course has answers. We’ll cover job descriptions that don’t sound like a robot wrote them, interviews that actually tell you something, and onboarding strategies that help people stick around past the welcome email. No fluff. No filler. Just the steps you need to shape a hiring process that works—from the first ad to a settled, confident new team member. Whether you're part of HR or doing everything yourself in a growing business, this course was built with you (and your headache) in mind. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum of Employee Recruitment and Onboarding Module 01 : Purpose of Onboarding Module 02 : Introduction to Onboarding Module 03 : Onboarding Preparation Module 04 : Onboarding Checklist Module 05 : Creating an Engaging Program Module 06 : Following Up with New Employees Module 07 : Setting Expectations Module 08 : Providing Feedback Learning Outcomes: Define the Significance of Onboarding: Grasp the pivotal role of onboarding in integrating new employees . Craft Engaging Onboarding Programs: Develop captivating initiatives for seamless assimilation . Master Expectation Setting: Learn to establish clear, achievable goals for new team members . Hone Feedback Delivery: Cultivate skills to provide constructive input to nurture growth . Execute Thorough Onboarding Preparation: Streamline processes for maximum effectiveness . Implement Follow-Up Strategies: Ensure sustained support for new employees . Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? HR Professionals seeking to enhance their onboarding processes. Managers looking to refine their recruitment and integration strategies. Entrepreneurs aiming to create a welcoming and productive work environment. Small business owners keen on maximising employee potential. Team Leaders eager to strengthen team cohesion and performance. Administrative Personnel involved in the recruitment process. Start-up Founders looking to establish effective onboarding practices. Individuals transitioning to HR roles. Career path Recruitment Coordinator HR Specialist Talent Acquisition Manager Onboarding Consultant Employee Experience Coordinator People Operations Manager Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Employee Recruitment and Onboarding Course
Delivered Online On Demand1 hour
£12