Explore the intricate world of healthcare sterilization with our comprehensive course, 'Sterile Service in Healthcare: Best Practices.' Uncover the essentials of maintaining pristine medical environments through in-depth modules covering cleaning and decontamination, various sterilization methods, quality management, thermal and chemical disinfection, aseptic techniques, and sterile compounding. Dive into practical exercises, case studies, and discussions, gaining the expertise needed to uphold the highest standards in healthcare sterility. Join us to enhance your knowledge, contribute to patient safety, and master the art of maintaining sterile services in healthcare settings.
Course Objectives By the end of this course, participants will be able to: Differentiate between coaching and mentoring and understand their unique purposes. Apply effective communication and active listening skills in developmental conversations. Use coaching models to guide structured conversations. Build trust and psychological safety in coaching and mentoring relationships. Create actionable development plans and track progress. Understand ethical boundaries and confidentiality. Course Outline Day 1: Foundations of Coaching and Mentoring Session 1: Introduction and Context What is coaching? What is mentoring? Key differences and when to use each Benefits to individuals and organisations Session 2: Core Skills for Effective Coaching and Mentoring Active listening Powerful questioning Giving and receiving feedback Empathy and emotional intelligence Session 3: Building Trust and Creating Psychological Safety Establishing rapport Confidentiality and ethical guidelines Setting boundaries and expectations Session 4: Coaching Models and Frameworks GROW Model (Goal, Reality, Options, Will) OSKAR and CLEAR frameworks Practical application and role play Day 2: Practising and Embedding Coaching and Mentoring Session 5: The Coaching and Mentoring Conversation Structuring conversations Using real-life workplace examples Practice with feedback Session 6: Setting Goals and Development Plans SMART and CLEAR goal setting Creating growth-focused action plans Monitoring progress and accountability Session 7: Mentoring for Career and Leadership Development Mentor roles and responsibilities Supporting long-term growth and resilience Reverse mentoring and cross-generational partnerships Session 8: Embedding a Coaching and Mentoring Culture How to support coaching within your team or organisation Integrating into performance conversations Sustaining development through peer coaching and communities of practice Assessment and Evaluation Participation in discussions and practical activities Feedback on peer coaching/mentoring exercises Optional personal development plan submission Course Materials Provided Participant workbook Coaching and mentoring toolkit (templates, models, guides) Suggested reading and resource list
Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by: CPD UK & Quality License Scheme Tutor Support: Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime: With 1 year access to the course materials Online Learning: Learn from anywhere, whenever you want In this BSL level 1 and 2 course, you will learn to communicate effectively with the deaf community as you progress from basic signing to more complex conversations and expressions. With this course, you will better understand sign language, bridging the gap between hearing and non-hearing individuals This course at a glance Accredited by CPD UK Endorsed by Quality Licence Scheme Grow your productive and receptive skills and understand topics such as everyday conversations, time and months of the year, numbers, travel and holidays, eating and drinking, shopping etc. Learn to spell out names and sign the British Sign Language alphabet Get acquainted with the grammatical structure and features of British Sign Language Ability to communicate using the correct hand, body, and head movements Build your BSL vocabulary on topics such as food, family, animals, colors, clothes and weather Learn the skills and knowledge to take part in the simple conversation in BSL Ability to sign essential home and leisure-related topics along with day-to-day aspects such as opinions, time, directions, and transport. Why British Sign Language (BSL) Level 1 & 2 Course right for you? British Sign Language helps disabled people who can't hear or speak to communicate in sign language through gestures, facial expression, and body language or anyone who want to improve their British sign language skills. This comprehensive online BSL course will help you understand Fingerspelling, exchanging personal information, signing families, numbers, colours, and much more. With the British sign language level 1 and 2 course, you will learn how to describe a person and clothes in sign language. By the end of this BSL level 1 and 2 online course, you will gain essential sign language skills and knowledge in signing almost all the necessary terminologies and words used in your daily life. You can also contact us for more information British Sign Language (BSL) Level 1 & 2 Course Details Accredited by International Practitioners of Holistic Medicine (IPHM) is a leading accredited organisation that certifies and regulates alternative therapists, healers, and training providers around the world. After completing the IPHM accredited course you will be eligible to apply for the insurance. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Course Curriculum British Sign Language Introduction Introduction to BSL and Fingerspelling Fingerspelling A - Z A-z Fingerspelling Without Subtitles Fingerspelling -1st Name a to Z Fingerspelling Fill in the Blanks Fingerspelling - What is My Name and Where Do I Live Exchanging Personal Information Meeting People and Introductions Meeting People and Introduction Without Subtitles Questions Sign Families Families Signs Part 1 With Subtitles Families Signs Part 2 With Subtitles Family: Families Signs Families Signs Part 2 Without Subtitles Family Sentences: Exercise Who is My Family Family Sentences Homewore Numbers (Time, Calendar and Money) You will gain comprehension in numbers signs (0-100), numbers: exercises, bingo number games, time and calendar signs, calendars, and more. This module will also teach you: What is the Time With Subtitles What is the Time Without Subtitles Calendar Without Subtitles Calendar When is My Birthday Colours Colours Signs Colours Without Subtitles End of Course Exam Colours Games Colour: Draw a Colour Elephant Draw a Colour Elephant Transports Transports Sign With Subtitles Transports Signs Without Subtitles Vocabulary: Transport and Time Transport and Time Signs Without Subtitles Vocabulary: Transport Transport: Exercise Transports and Fingerspellling – Fill in the Gaps Answer Transports and Fingerspellling Fill in the Gap Weather Weather: Signs Weather Without Subtitles Weather: Questions What is the Weather and Time Answer What is the Weather and Times Answers Directions You’ll learn directions signs, directions signs without subtitles, directions: questions, questions for directions without subtitles, vocabulary: positives and negatives, how I should get their directions and more. You’ll also learn answers to how I should get their directions, non-manual features (Nmf) with subtitles, and more. This module will further teach you: Emotional Signs With Subtitles Emotional Signs Without Subtitles Emotional Stories Affirmative & Negative Affirmative & Negative Without Subtitles Activities/hobbies and Sports You will learn how to explain interests and bobbies with and with subtitles, hobbies, interests and activities, hobbies and interests: questions, sports signs, and more. Furthermore, you’ll further gain insights into: Sports Without Subtitles Hobbies_interests Questions Without Subtitles Hobbies Interests Questions With Subtitles Sports Club: Exercise Don’t Like or Like in Sports_hobbies_interests Description of a Person and Clothes Description of a Person Without Subtitles Describing Clothes Without Subtitles People and Clothes: Description of a Person People and Clothes: Describing Clothes Describing a Person and What They Are Wearing Animals Animals Signs A-z Animals Without Subtitles Animals: Questions About Pets Questions About Pets Without Subtitles Numbers (Money) Money: Number Signs Money Part 1 Without Subtitles Money: Signs Money Signs Part 2 Without Subtitles Foods and Drinks Foods & Drinks Foods & Drinks Without Subtitles Food and Drink: Menu Hurley’s Food and Drink Menu Without Images At the Restaurant Exam Level 1 Exam – Please take an exam at the beginner level. BSL Level 1 Exam Answers British Sign Language (BSL) at QLS Level 2 Handout Study Questions Forms From English to BSL Quiz Video Questions Forms Into Bsl Quiz Video Answers Questions Forms Into Bsl Video Questions Tags (Negation & Affirmation) With Subtitles Video Questions Tags (Negation & Affirmation) Without Subtitles Finger Spelling You’ll study handout fingerspelling – games 1 and 2: boggle, fingerspelling receptive skills on TV programmes, fingerspelling receptive skills on films, and fingerspelling receptive skills on films and TV programmes. You’ll also be provided with handouts for handshapes to show light, legs, eyes, people and ball, directional verbs with and without subtitles, multi-channel signs with and without subtitles, itemising/listings signs with 4 stories, and more. This module will also teach you: Video Opposites Signs With Subtitles Video Opposites Signs Without Subtitles Handouts : Opposites Signs Quiz Handouts First Letter of Your Name Homework. Quiz Video First Letter of Your Name and Surname With Bsl Guest Handout Answer: First Letter of Your Name and Surname With Bsl Guest Jobs Handout Asking Questions About the Jobs. Video: Asking Questions About the Job With Subtitles Video: Asking Questions About the Job Without Subtitles Video: Job Signs With Images Video: Job Signs Without Images Quiz Video: What is My Job? Jobs: Workplace Vocabulary Quiz Handout Answers: What is My Job. Buildings Video: Type of Buildings With Subtitles Video: Type of Buildings Without Subtitles Handouts: Type of Houses 1. Handouts: Type of Houses 2. Rooms in the House You’ll learn at-home signs, at-home (Rooms), what is in Each Room, how to describe each room with images of home signs, and more. Therefore, you’ll further learn: Video: at Home (Rooms) With Subtitles Video: at Home (Rooms) Without Subtitles Video: at Home – What is in Each Room With Subtitles Video: at Home – What is in Each Room Without Subtitles Quiz Video: How to Describe Each Room With Images Daily Routines You’ll understand how to explain day-to-day routines with and without images, daily routines, and more. This module will also provide you with: Handout: Daily Chores 1 Handout: Daily Chores 2 Quiz Video: My Day-to-day Routines Quiz Answer: My Day to Day Routines Travelling and Holidays You’ll learn BSL signs for countries and cities, countries signs, cities in the UK and Europe, and types of holidays with and without subtitles. Moreover, you’ll further gain comprehension of types of holidays, how to explain what you did on holiday, what you need to bring on holiday, and more. Furthermore, this module will provide you with: Handouts: What Do You Need to Bring on Holiday Video: at the Beach With Subtitles Video: at the Beach Without Subtitles Handouts: at the Beach Video: Holiday Questions With Subtitles Handouts: Holiday Questions Health and Medical Terminology You’ll understand health and medical terminology, treatments and how to ask questions with and without subtitles. Therefore, you will also learn: Handouts: Health and Medical Terminology Video Study: at the Doctors With Bsl Guest Video Quiz: Multi-choices Questions “at the Doctors With Bsl Guest ” Video Quiz Answers: Multi-choices Answers “at the Doctors With Bsl Guest” Technology Video Technology Terminology With Subtitles Video Technology Terminology Without Subtitles Handout Technology Terminology Educational Signs Video: Educational Signs With Subtitles Video: Educational Signs Without Subtitles Video: Deaf Education With Subtitles Video: Deaf Education Without Subtitles Handouts: Educational and Deaf Education Course Assessment Who should take this course? The British sign language course is designed for people who want to interact with the deaf and dumb community and anyone who is keen to work in social services for the hearing impaired. This course is suitable for those who aspire to become British Sign Language interpreter or translator. Entry Requirements There are no academic entry requirements for this course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This British sign language course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60%. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs What is a BSL? BSL Stands for British Sign Language and is used to communicate with deaf people or people with hearing problems. It is a popular language worldwide and in the UK, especially as BSL was recognized as an official language by the UK in 2003. So you must acquire this skill and learn it at Lead academy at a budget-friendly price. How long does it take to learn BSL? Learning British Sign Language (BSL) from Level 1 to Level 6 is a unique journey that varies from person to person. On average, it can take between 60-100 hours of study to complete each level of BSL. Achieving all six levels would require 360 to 600 hours of learning. The duration can be flexible, spanning several years through part-time education, or it could be completed in a shorter period through an intensive program. What is the difference between BSL 1 and BSL 2? In BSL Level 1, you can learn to communicate with deaf people on various topics requiring simple everyday language. BSL Level 2 will enable you to develop functional BSL communication on a deeper level. What Kind of job can I do after learning the BSL levels? After completing the online BSL course with the lead academy, you can select many professions like a teacher of the Deaf, interpreter, Speech And Language Therapist, and more. What is the average income of a BSL interpreter? The interpreters' earnings vary based on their experience, geography, and cultural background. However, the statistics claim that a BSL interpreter earns between £20,000 and £35,000 a year. How will I purchase this course? First, select your desired course plan among the multiple existing course plans on the right side of your screen, then select the payment type, and once you made the payment, you can access the course any time you want. I made my payment. How will I get access to the BSL course? A confirmation email will be sent to your registered email after payment. Hereafter anytime, you can start your learning journey with Lead Academy. I am from outside the UK. Will I get access to the Course? Yes, you can. Since it is an e-learning course, anyone from anywhere can enrol in our courses. When will I get the certificate? For a CPD-accredited PDF certificate, it will take 24 hours, however, for the hardcopy CPD certificate takes 5-7 business days, and for the Quality License Scheme certificate, it will take 7-9 business days. After Completing the Online BLS course Level 1 & 2, which course Should I enroll in to increase my learning? You can get into the Signature BSL Level 1 Award course as it is advanced. You will get a certificate that is accredited by the government body of the deaf community, which is known as a Signature. Additionally, you will attend an official exam as well.
Support the learning and development of students with special educational needs. This SEN Teaching Assistant Certificate prepares you to make a positive impact in inclusive classrooms.
Course Duration: 1 day (or 2 half-day sessions) Target Audience: Anyone who delivers presentations in a professional setting – including team members, managers, project leads, or executives – who want to improve confidence, clarity, and impact when speaking. Course Objectives By the end of this course, participants will be able to: Prepare and structure engaging presentations for different audiences. Deliver content with confidence, clarity, and professionalism. Use body language, voice, and visual aids effectively. Manage nerves and build a strong connection with the audience. Handle questions and unexpected situations with poise. Course Outline Module 1: Understanding Effective Presentations What makes a presentation effective? Common mistakes and how to avoid them Aligning your message with the audience’s needs Module 2: Planning and Structuring Your Message Setting clear objectives The “power of three” and other storytelling structures Openings and closings that stick Making content memorable and persuasive Module 3: Delivering with Confidence Managing nerves and performance anxiety Using your voice: tone, pace, and projection Body language and posture Eye contact and engagement strategies Module 4: Visual Aids and Presentation Tools Designing slides that support (not distract) Tips for using PowerPoint or Canva effectively Alternatives to slides (e.g. props, whiteboards, storytelling) Module 5: Engaging Your Audience Reading the room and adjusting your delivery Encouraging interaction and participation Handling difficult questions or interruptions Time management and staying on message Module 6: Practice and Feedback Participants deliver a short presentation (2–5 minutes) Peer and facilitator feedback Self-reflection and improvement planning Delivery Style Interactive, supportive environment Role-playing, practical exercises, and real-time coaching Optional video recordings for feedback Course Materials Provided Participant workbook and slide templates Presentation preparation checklist Self-assessment and feedback forms Tips for virtual presentations (Zoom, Teams) Optional Add-ons (for 2-day version) Extended practice time with filming and playback Advanced storytelling and persuasive techniques Coaching for high-stakes presentations (e.g. board meetings, conferences)
Course Duration: 1–2 days (or modular format across 3–4 sessions) Target Audience: Professionals at all levels seeking to improve workplace communication, strengthen relationships, and increase collaboration and influence. Course Objectives By the end of this course, participants will be able to: Communicate clearly and confidently in a range of professional situations. Adapt communication styles to suit different audiences and contexts. Build strong interpersonal relationships using emotional intelligence. Navigate difficult conversations and resolve conflict effectively. Enhance active listening, feedback, and assertiveness skills. Course Outline Module 1: Foundations of Communication The communication process: sender, receiver, and barriers Verbal, non-verbal, and written communication The impact of tone, body language, and intent Common communication pitfalls in the workplace Module 2: Developing Interpersonal Awareness Self-awareness and emotional intelligence (EQ) Understanding personal communication styles (DISC, MBTI or similar tools) Building rapport and trust The importance of empathy in professional relationships Module 3: Active Listening and Feedback Skills Listening to understand vs listening to respond Techniques for active listening Giving feedback constructively Receiving and acting on feedback Module 4: Assertive Communication Passive, aggressive, passive-aggressive vs assertive styles Setting boundaries and expressing needs clearly Using “I” statements and confident body language Role-playing assertiveness scenarios Module 5: Adapting Communication to Context Communicating with different personality types Navigating workplace hierarchy and power dynamics Cultural sensitivity and inclusive language Tailoring communication for emails, meetings, and presentations Module 6: Managing Difficult Conversations and Conflict Identifying sources of conflict Conflict resolution strategies (e.g. Interest-Based Relational Approach) Staying calm under pressure Structuring difficult conversations using frameworks (e.g. SBI – Situation, Behaviour, Impact) Module 7: Collaborative Communication in Teams The role of communication in high-performing teams Group dynamics and psychological safety Facilitating discussions and encouraging contribution Virtual communication best practices Delivery Style Engaging facilitation with practical exercises Role-plays, group discussions, and real-life scenarios Self-reflection activities and personal action planning Assessment and Outcomes Participation in interactive activities Completion of a communication skills self-assessment Development of a personalised communication improvement plan Course Materials Provided Participant workbook and slides Communication style diagnostic tool (optional) Templates for feedback and conversation planning Follow-up resources and reading list
Course Overview This practical, one-day course is designed to equip participants with the essential skills, tools and confidence to effectively facilitate discussions, meetings, and workshops. Whether you're guiding a team brainstorming session, leading a stakeholder workshop, or managing a complex meeting, strong facilitation skills can dramatically improve outcomes and engagement. Participants will learn how to plan and structure sessions, manage group dynamics, keep discussions on track, and handle challenging behaviours—all while creating a collaborative and inclusive environment. The course combines theory with hands-on activities, group discussions, and real-world scenarios to build practical, transferable skills. Who Should Attend This course is ideal for: Project managers Team leaders and supervisors Business analysts Community engagement officers Policy officers Trainers and consultants Anyone responsible for leading meetings or workshops No prior facilitation experience is necessary. Learning Outcomes By the end of the course, participants will be able to: Understand the role and mindset of an effective facilitator Plan and design structured facilitation sessions Use a range of facilitation tools and techniques to encourage participation Manage group dynamics, including difficult participants and off-topic conversations Apply active listening, summarising and questioning techniques Create safe, inclusive and engaging environments for diverse groups Maintain neutrality and guide discussions to achieve desired outcomes Course Content 1. Introduction to Facilitation What is facilitation? Key differences between facilitation, presentation and training The mindset of an effective facilitator 2. Planning for Success Clarifying session purpose and outcomes Structuring the session: openings, transitions, closings Selecting the right tools and approaches for your audience 3. Core Facilitation Techniques Questioning strategies (open, probing, clarifying) Active listening and reflection Encouraging balanced participation Visual facilitation basics (whiteboards, templates, sticky notes) 4. Managing Group Dynamics Reading the room and adapting your approach Handling dominant or disengaged participants Dealing with conflict or resistance constructively Techniques for decision-making and consensus-building 5. Practice and Feedback Facilitated role-plays and group exercises Constructive peer and trainer feedback Personal action planning Delivery Method This course is delivered in a highly interactive, face-to-face or virtual format. It includes a blend of short presentations, group work, facilitated discussions and hands-on activities to embed learning. Inclusions Comprehensive participant workbook and toolkit Facilitator guides and templates Certificate of completion Optional post-course coaching (available on request)
Are you looking for a way to boost your productivity and efficiency with Excel? Do you want to learn how to create, analyze and visualize data in powerful and versatile spreadsheets? If so, then our level 2 online Excel course is perfect for you! This course will teach you how to use advanced functions, formulas, charts, tables, pivot tables and macros in Excel. You will learn how to work with large datasets, automate tasks, perform data analysis and create professional reports and dashboards. You will also get tips and tricks to optimize your workflow and save time. The course is suitable for anyone who has some basic knowledge of Excel and wants to take their skills to the next level. You will have access to video lectures, exercises, quizzes and downloadable resources. You will
Course Duration: 1–2 days (or modular format across 3–4 sessions) Target Audience: Managers, team leaders, HR professionals, and anyone responsible for leading or being part of a high-performance team. Course Objectives By the end of this course, participants will be able to: Understand the key characteristics of high-performing teams. Apply strategies to build trust, collaboration, and accountability. Leverage diversity and strengths within the team. Align team goals with organisational objectives. Overcome challenges and navigate through conflict. Measure and sustain high performance over time. Course Outline Module 1: The Foundations of High-Performing Teams What defines a high-performing team? The stages of team development (Tuckman Model: Forming, Storming, Norming, Performing, Adjourning) Key traits of successful teams (trust, collaboration, accountability) The importance of team culture and values Module 2: Team Roles and Dynamics Understanding team roles (e.g., Belbin’s Team Roles, Gallup’s StrengthsFinder) Building diverse teams with complementary skills Encouraging collaboration over competition Strategies for integrating different personalities and work styles Module 3: Leadership for High Performance The role of a leader in high-performing teams Transformational leadership vs transactional leadership Delegation and empowering team members Creating a vision and setting clear expectations Module 4: Building Trust and Effective Communication The role of trust in team performance Building rapport and psychological safety Developing active listening and feedback skills Encouraging open, honest, and transparent communication Module 5: Goal Setting and Alignment The SMART goal framework for teams Aligning team goals with organisational strategy Prioritising and tracking team performance Creating individual and team accountability Module 6: Conflict Management and Problem Solving Understanding and addressing team conflict Strategies for resolving disagreements and promoting collaboration Facilitating difficult conversations Problem-solving techniques and decision-making processes Module 7: Motivation, Recognition, and Sustaining Performance Motivating team members and recognising achievements Building a culture of continuous improvement Measuring team performance (KPIs, feedback loops, 360-degree reviews) Keeping momentum in long-term projects Module 8: Measuring Success and Continuously Improving Tools for measuring team effectiveness (e.g., surveys, team assessments) Adjusting processes and practices to ensure continuous high performance Developing a personal and team action plan for ongoing growth Creating a feedback loop for long-term success Delivery Style Interactive discussions and team exercises Group activities, role-playing, and case studies Practical tools and frameworks for immediate application Peer feedback and group coaching Course Materials Provided Participant workbook with key concepts, templates, and worksheets Team development toolkits (e.g., team assessment forms, feedback templates) Leadership and team-building resources for further learning Personal action plan template for team growth Optional Add-ons Personalised team assessment and tailored development plan Ongoing coaching sessions for team leaders Facilitated team-building activities for real-world application Post-course team performance follow-up and support
From basic concepts such as perspective and shading to more advanced subjects like still-life compositions and portraiture, this Art, Drawing and Painting Diploma course covers a wide range of topics essential for aspiring artists. Through step-by-step demonstrations and hands-on exercises, learners will develop their drawing skills and gain confidence in their artistic abilities.