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🌟 Unlock the Secrets of Human Behavior! 🌟 Ever wondered what makes people tick? Delve into the fascinating world of human psychology with our groundbreaking online course: 'The Enigma of Human Behavior: Unraveling the Psychology Behind Actions.'   🔍 Why Choose This Course? 🧠Comprehensive Exploration: Uncover the complexities of human behavior through a comprehensive exploration of psychological theories, case studies, and real-life examples. 🌈 Diverse Perspectives: Gain insights from a diverse range of psychological perspectives, from cognitive and behavioral to social and evolutionary psychology, providing a holistic understanding of human actions. 🔗 Practical Applications: Translate theoretical knowledge into practical skills. Learn how to apply psychological principles in everyday life, relationships, and professional settings for enhanced decision-making and interpersonal effectiveness. 🎓 Expert Guidance: Led by seasoned psychologists and experts in the field, our instructors bring a wealth of knowledge and practical experience to guide you on this enlightening journey. 💻 Flexible Learning: Access our course from the comfort of your home, at your own pace. Whether you're a student, a professional, or someone with a curious mind, our flexible online platform adapts to your schedule.   🎁 What You'll Gain: Insightful Perspectives: Grasp the underlying motivations behind human actions. Effective Communication Skills: Enhance your ability to understand and communicate with others. Decision-Making Mastery: Sharpen your decision-making skills by deciphering the psychology behind choices. Career Advancement: Apply psychological principles to excel in your professional life. Personal Growth: Uncover the keys to self-awareness and personal development.   🚀 Embark on a Journey of Discovery! Don't miss the opportunity to unravel the enigma of human behavior. Join our transformative online course and gain the knowledge and skills to navigate the intricate tapestry of the human mind. Enroll now and embark on a journey towards understanding the psychology behind actions! Course Curriculum Introduction: Goals & Fundamentals Intro - WHY This Course is SO Important To Your Life! 00:00 Goals & Fundamentals 00:00 Understanding HOW Feelings Work & How You Can USE This! 00:00 The Imprint Period_ - How You Were Created - How You Were Programmed 00:00 The Amazing Truth About Values & Beliefs 00:00 Do You Know The Difference Between Reality & Lies_ Are You Sure 00:00 Personal Illusions That Are Holding You Back - Break Free! 00:00 EGO - The Great Deceiver 00:00 The Inner-Critic How To WIN The INNER Battle 00:00 Understanding Self-Image & Your Multiple Minds 00:00 How To Defeat The PAST & The FUTURE 00:00 Emotional Reasoning & Logic Systems - How To WIN 00:00 Understanding & Meeting Your Needs - The Hidden Secrets 00:00 Understanding Motivation - The Ultimate Driving Force 00:00 Defeat This Major Block And Free Your Mind! 00:00 Discover _The Source & Solution To All Your Problems 00:00 Agenda & Lies - How They impact Your Life 00:00 Gambits - Games People Play 00:00 Break Free From The Problems of _Attachment_ & _The Sheep Mentality 00:00 The Dirty Secret Of Psychology_ & How To Free Yourself! 00:00 Tap Into The Power Of The Unconscious Mind 00:00 How To Control Your Own Mind - And WHY Almost Nobody Does! 00:00 Why FEAR Dominates Our Lives & How To Beat it! 00:00 Final Thoughts, Tips & Suggestions To Radically Improve Your Life 00:00

Course Overview: In today's dynamic world, where interpersonal skills play a vital role in personal and professional success, the demand for individuals with expertise in emotional intelligence and human behaviour is skyrocketing. According to recent studies, job openings in counselling and related fields are projected to grow by 24% over the next decade, highlighting the immense opportunities that await those with a solid understanding of human behaviour and emotional intelligence. The Counselling Course on Emotional Intelligence and Human Behaviour will equip you with the knowledge and skills to thrive in this high-demand field. Whether you aspire to become a counsellor, human resources professional, life coach, or simply seek personal growth and development, this course offers a transformative learning experience that will broaden your understanding of the intricate complexities of human behaviour. Join now and discover the keys to fostering meaningful connections, managing emotions effectively, and thriving in a rapidly evolving world. Key Features of the Course: CPD Certification: Upon successfully completing this course, you will receive a Continuing Professional Development (CPD) certificate, recognised and valued by employers worldwide. 24/7 Learning Assistance: Our dedicated support team is available round-the-clock to assist you with any queries or challenges you may encounter during your learning journey. You can rest assured that you'll never be alone on this transformative educational path. Who is This Course For? This course is ideally suited for individuals from various backgrounds and professions who wish to enhance their understanding of human behaviour and develop essential emotional intelligence skills. This course will provide you with the tools and insights necessary to navigate the intricacies of human interaction. What You Will Learn: Throughout the Counselling Course on Emotional Intelligence and Human Behaviour, you will gain a deep understanding of the evolutionary influences that shape human behaviour and their implications in modern society. Besides, explore the concept of intelligence, including its various forms, while examining intelligence tests and variations in individual intelligence. Examine how individuals acquire new knowledge, skills, and behaviours through different learning and conditioning processes. Also, you will discover the crucial role of language in human communication and learn effective strategies for fostering meaningful connections. Explore the multifaceted nature of emotions and their impact on cognition and decision-making processes. Gain insights into the causes and effects of stress, anger, and conflict, and learn useful techniques for managing and resolving these emotional states. Moreover, develop a deep understanding of emotional intelligence and its significance in building healthy relationships, enhancing personal well-being, and achieving success. Additionally, discover the principles of self-leadership and the powerful techniques of Neuro-Linguistic Programming (NLP) to empower yourself and others for positive change. Why Enrol in This Course: Enrolling in the Counselling Course on Emotional Intelligence and Human Behaviour offers top-rated content, regular updates, high job demand, personal growth opportunities, and relevance in trending industries. Join today! Requirements: No prior experience or specific qualifications are required to enrol in this course. The content is presented in a clear and accessible manner, making it suitable for beginners and professionals alike. Career Path: Upon completing this course, you will possess valuable skills that can open doors to various rewarding careers. Some potential professions include: Counsellor (£30,000 - £45,000 per annum) Human Resources Professional (£35,000 - £60,000 per annum) Life Coach (£25,000 - £50,000 per annum) Therapist (£25,000 - £45,000 per annum) Social Worker (£25,000 - £40,000 per annum) Teacher (£24,000 - £40,000 per annum) Relationship Coach (£30,000 - £50,000 per annum) Certification: Upon completing the Counselling Course on Emotional Intelligence and Human Behaviour, you will be awarded a CPD certificate, recognised as a testament to your commitment to professional development and your acquired skills in this specialised field. Course Curriculum 13 sections • 13 lectures • 04:50:00 total length •Human Behaviour and Basic Psychological Process: 00:23:00 •Evolutionary Perspective of Human Behaviour: 00:25:00 •Human Intelligence: 00:24:00 •Intelligence Test and Variations in Intelligence: 00:22:00 •Learning and Conditioning: 00:23:00 •Language and Communication: 00:29:00 •Introduction to Emotion: 00:16:00 •Emotion Influences Cognition: 00:21:00 •Stress, Anger and Conflict: 00:42:00 •Emotional Intelligence: 00:25:00 •Self-Leadership: 00:16:00 •Neuro-Linguistic Programming (NLP): 00:24:00 •Order your Certificate: 00:00:00

Overview of Emotional Intelligence and Human Behaviour Join our Emotional Intelligence and Human Behaviour course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Emotional Intelligence and Human Behaviour course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Emotional Intelligence and Human Behaviour course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! This Emotional Intelligence and Human Behaviour Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Emotional Intelligence and Human Behaviour. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Emotional Intelligence and Human Behaviour course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99.  Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Emotional Intelligence and Human Behaviour is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the Emotional Intelligence and Human Behaviour course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Emotional Intelligence and Human Behaviour Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Module 01: Human Behaviour and Basic Psychological Process Human Behaviour and Basic Psychological Process 00:23:00 Module 02: Evolutionary Perspective of Human Behaviour Evolutionary Perspective of Human Behaviour 00:25:00 Module 03: Human Intelligence Human Intelligence 00:24:00 Module 04: Intelligence Test and Variations in Intelligence Intelligence Test and Variations in Intelligence 00:22:00 Module 05: Learning and Conditioning Learning and Conditioning 00:13:00 Module 06: Language and Communication Language and Communication 00:29:00 Module 07: Introduction to Emotion Introduction to Emotion 00:16:00 Module 08: Emotion Influences Cognition Emotion Influences Cognition 00:21:00 Module 09: Stress, Anger and Conflict Stress, Anger and Conflict 00:42:00 Module 10: Emotional Intelligence Emotional Intelligence 00:25:00 Module 11: Self-Leadership Self-Leadership 00:16:00 Module 12: Neuro-Linguistic Programming (NLP) Neuro-Linguistic Programming (NLP) 00:24:00 Mock Exam Mock Exam - Emotional Intelligence and Human Behaviour 00:20:00 Final Exam Final Exam - Emotional Intelligence and Human Behaviour 00:20:00

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Emotional Intelligence and Human Behaviour will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Emotional Intelligence and Human Behaviour will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Emotional Intelligence and Human Behaviour and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Emotional Intelligence and Human Behaviour is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Emotional Intelligence and Human Behaviour. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Emotional Intelligence and Human Behaviour will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Module 01: Human Behaviour And Basic Psychological Process Human Behaviour And Basic Psychological Process 00:23:00 Module 02: Evolutionary Perspective Of Human Behaviour Evolutionary Perspective Of Human Behaviour 00:25:00 Module 03: Human Intelligence Human Intelligence 00:24:00 Module 04: Intelligence Test And Variations In Intelligence Intelligence Test And Variations In Intelligence 00:22:00 Module 05: Learning And Conditioning Learning And Conditioning 00:13:00 Module 06: Language And Communication Language And Communication 00:29:00 Module 07: Introduction To Emotion Introduction To Emotion 00:16:00 Module 08: Emotion Influences Cognition Emotion Influences Cognition 00:21:00 Module 09: Stress, Anger And Conflict Stress, Anger And Conflict 00:42:00 Module 10: Emotional Intelligence Emotional Intelligence 00:25:00 Module 11: Self-Leadership Self-Leadership 00:16:00 Module 12: Neuro-Linguistic Programming (NLP) Neuro-Linguistic Programming (NLP) 00:24:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Overview Effective project management is the cornerstone for successful ventures across industries in an era marked by rapid advancements and technological evolutions. The "Level 3 - Project Management" course imparts learners the competencies and methodologies required to ensure that projects are executed efficiently and effectively. This Level 3 - Project Management course delves deep into the foundational pillars of project management. Whether it's understanding 'Key Concepts,' navigating the 'Initiation' phase, or mastering 'Planning Tools,' learners will gain comprehensive insights into project management.Be part of a transformative experience and ensure your projects achieve excellence, every time.How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Level 3 - Project Management. It is available to all students, of all academic backgrounds. Requirements Our Level 3 - Project Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 10 sections • 10 lectures • 01:46:00 total length •Key Concepts (I): 00:14:00 •Key Concepts (II): 00:10:00 •Initiation (I): 00:09:00 •Initiation (II): 00:09:00 •Planning (I): 00:10:00 •Module Six: Planning (II): 00:15:00 •Planning Tools: 00:10:00 •Executing the Project: 00:09:00 •Maintaining and Controlling the Project: 00:09:00 •Closing Out: 00:11:00

Overview It is estimated that between 2-5% of global GDP, or $800 billion to $2 trillion, is laundered annually. The Fraud Management & Anti Money Laundering Awareness Complete Diploma delves deep into this intricate world, elucidating key legislation, responsibilities, and risk management strategies essential for the modern professional.Commencing with a comprehensive exploration in "Introduction to Money Laundering", the course navigates the intricacies of the "Proceeds of Crime Act 2002". Grasp the historical and ongoing evolutions in "Development of Anti-Money Laundering Regulation", understand the pivotal role of the "Money Laundering Reporting Office", and discern the essentials of a "Risk-based Approach". As the curriculum advances, learners will acquaint themselves with "Customer Due Diligence" nuances, the imperatives of "Record Keeping", indicators of "Suspicious Conduct and Transactions", and conclude with the all-important "Awareness and Training" module.Enrol today and elevate your potential in the dynamic realm of Fraud Management & Anti Money Laundering! How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Fraud Management & Anti Money Laundering Awareness Complete Diploma. It is available to all students, of all academic backgrounds. Requirements Our Fraud Management & Anti Money Laundering Awareness Complete Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 9 sections • 9 lectures • 02:57:00 total length •Module 01: Introduction to Money Laundering: 00:15:00 •Module 02: Proceeds of Crime Act 2002: 00:18:00 •Module 03: Development of Anti-Money Laundering Regulation: 00:24:00 •Module 04: Responsibility of the Money Laundering Reporting Office: 00:19:00 •Module 05: Risk-based Approach: 00:22:00 •Module 06: Customer Due Diligence: 00:22:00 •Module 07: Record Keeping: 00:19:00 •Module 08: Suspicious Conduct and Transactions: 00:20:00 •Module 09: Awareness and Training: 00:18:00

Develop the essential skills to understand your own emotions and manage them effectively. Learn how to read emotions in others and build stronger, more meaningful relationships. Whether you're seeking personal growth or career advancement, this course empowers you to unlock the power of emotional intelligence for a happier and more fulfilling life.

Emotional Intelligence and Human Behaviour - CPD Certified Improve your abilities or make a career move with our unique Emotional Intelligence and Human Behaviour course. This Emotional Intelligence and Human Behaviour course can help you expand your expertise with high-quality training. Study the Emotional Intelligence course and get expertly designed, great-value training experience. This Diploma in Emotional Intelligence course is endorsed by The Quality Licence Scheme and accredited by CPDQS to make your Emotional Intelligence career progression more accessible than ever! This Emotional Intelligence training can help you to prepare for a meaningful career. So, enrol on this Emotional Intelligence course today and gear up for excellence! Why Prefer This Emotional Intelligence Course? Opportunity to earn an endorsed certificate on Emotional Intelligence Get a free student ID card on Emotional Intelligence (£10 postal charge for international delivery) Innovative and Engaging Content on Emotional Intelligence Free Assessments of Emotional Intelligence 24/7 Tutor Support for Emotional Intelligence So enrol now in this Emotional Intelligence Online course to advance your career! Start your learning journey straightaway with Emotional Intelligence Online Training! This Emotional Intelligence's curriculum has been designed by experts with years of Emotional Intelligence experience behind them. The Emotional Intelligence course is extremely dynamic and well-paced to help you understand Emotional Intelligence Course Curriculum Module 01: Human Behaviour Module 02: Evolutionary Perspective of Human Behaviour Module 03: Human Intelligence Module 04: Intelligence Test and Variations in Intelligence Module 05: Intelligence Test and Variations in Intelligence Module 06: Language and Communication Module 07: Introduction to Emotion Module 08: Emotion Influences Cognition Module 09: Stress, Anger and Conflict Module 10: Emotional Intelligence Module 11: Self-Leadership Module 12: Neuro-Linguistic Programming (NLP) Assessment Process You have to complete the assignment questions given at the end of the Emotional Intelligence course and score a minimum of 60% to pass each exam. Our expert trainers will assess your Emotional Intelligence course assignment and give you feedback. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Emotional Intelligence Diploma Anyone interested in learning more about Emotional Intelligence and Human Behaviour. Requirements Emotional Intelligence Diploma You will not need any prior background or expertise to enrol in this Emotional Intelligence course. Career path Emotional Intelligence Diploma After completing this Emotional Intelligence course, you can start the next phase of your career. Certificates Certificate Accredited by CPDQS Digital certificate - £10 Diploma in Emotional Intelligence and Human Behaviour at QLS Level 5 Hard copy certificate - £119 Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Emotional Intelligence and Human Behaviour at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 119 GBP inside the UK 129 GBP (including postal fees) for International Delivery Certificate Accredited by CPDQS Upon finishing the Emotional Intelligence and Human Behaviour course, you need to order to receive aCertificate Accredited by CPDQSthat is accepted all over the UK and also internationally. The pricing schemes are: 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)

Level 4 QLS Endorsed Course | CPD Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access

Embark on a journey to mastery in the transformative sphere of management with our course, 'Managing Change and Continual Improvement.' The immersive curriculum casts a spotlight on the intrinsic and dynamic methods essential for pioneering sustainable transformations within an organisation. Navigate through the turbulent seas of organisational change, where the only constant is the perpetual need for adaptation and elevation. This course encapsulates the essence of melding steadfast managerial practices with innovative continuous improvement (CI) initiatives, crafting a tapestry that guides leaders in maintaining both stability and evolutionary progression in their organisations. Delve deeper into the world where change is not only embraced but cultivated, and learn to identify the pivotal moments that signal the need for a CI initiative through the exploration of six key indicators. Through this voyage of learning, not only do you decipher the codes of transformation but also weave them into your managerial tapestry, ensuring that every stitch represents a stride towards perpetual enhancement and organisational growth. Moreover, by exploring various strategies, your leadership narrative will be embellished with the acumen to pinpoint opportunities, forge novel pathways, and thus, turn potential disruption into a chariot of organisational advancement. Learning Outcomes Gain proficiency in identifying and employing key indicators signaling the necessity for Continuous Improvement (CI) initiatives. Develop adeptness in implementing six distinct tools during the inception of a CI initiative. Cultivate the capability to manage both abrupt and gradual organisational transformations effectively. Demonstrate the aptitude to discern and evaluate miscellaneous considerations impacting change and CI. Acquire the skill to synthesize theoretical knowledge and applicable strategies for sustained organisational development. Why buy this Managing Change and Continual Improvement course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Managing Change and Continual Improvement there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Managing Change and Continual Improvement course for? Aspiring managers and leaders keen on mastering effective change management and CI techniques. Organisational consultants and strategists aiming to deepen their expertise in sustainable improvement methodologies. Business owners desiring to adeptly navigate their enterprises through change while ensuring continual growth. Quality assurance professionals focused on enhancing their capacity to implement consistent organisational betterment. Team leads and supervisors aiming to instil a culture of perpetual improvement within their workgroups. Prerequisites This Managing Change and Continual Improvement does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Managing Change and Continual Improvement was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Change Manager: £40,000 - £70,000 Quality Assurance Manager: £35,000 - £55,000 Business Consultant: £40,000 - £80,000 Operational Excellence Manager: £45,000 - £75,000 Continuous Improvement Specialist: £30,000 - £60,000 Organisational Development Manager: £50,000 - £80,000 Course Curriculum Introduction Introduction 00:04:00 The Fundamentals Of Continuous Improvement What is Continuous Improvement (CI)? 00:04:00 Continuous Improvement vs. Business Improvement 00:02:00 Purpose of Continuous Improvement 00:03:00 Benefits of Continuous Improvement 00:01:00 Methodologies and approaches 00:03:00 The 6 Key Indicators A CI Initiative Is Required SLAs & KPIs 00:04:00 CSAT & ESAT 00:04:00 Employee turnover 00:03:00 Colleague data 00:04:00 Error & issue logs 00:04:00 Control metrics 00:05:00 The 6 Tools To Use When Launching A CI Initiative 6 tools - Introduction 00:01:00 PDCA 00:04:00 Kaizen Workshop 00:05:00 Audit 00:04:00 Gemba Walk 00:05:00 Training8 00:05:00 Process owner 00:04:00 Other Points To Consider Importance of the team 00:03:00 Importance of communication8 00:05:00 Importance of tools 00:04:00 Who conducts Continuous Improvement? 00:02:00 Lean & Six Sigma: An introduction 00:03:00 Case study 00:05:00 Close Out Close out 00:05:00 Assignment Assignment - Managing Change and Continual Improvement 00:00:00