769 Etiquette courses in Cardiff delivered On Demand

Course Overview: In 2022, 78% of professionals attended weekly online meetings, emphasising the evolution of business communications. This course, "Online Meeting Management", provides a comprehensive understanding, spanning the meticulous stages of planning and preparation to mastering the nuances of online platforms and etiquette. Here's a closer look at the curriculum: In the first segment, "Planning and Preparation," which spans 15 minutes, you are guided through the initial steps to orchestrate successful online meetings. The succeeding modules, "Online Meeting Platforms Part - 01" and "Online Meeting Platforms Part - 02," lasting 1 hour, 3 minutes, and 45 minutes, will elucidate various platforms' nuances, empowering you to make informed decisions and streamline your meetings. Lastly, the "Meeting Etiquette and Tips" segment, a concise 13-minute session, will polish your online meeting manners, ensuring you project professionalism and respect in the virtual space. Take the next step in advancing your online meeting management skills. Enrol today and unlock a world of virtual expertise! Key Features of the Course: Accredited CPD certificate. 24/7 Learning Assistance. Engaging learning materials. Who is This Course For? This Online Meeting Management course is designed for professionals, team leaders, educators, and anyone looking to elevate their virtual meeting management skills. Learning Outcome Upon completion of this Online Meeting Management course: Gain expertise in planning and preparing for online meetings. Understand the nuances of various online meeting platforms. Recognise the value of and implement proper meeting etiquette. Utilise advanced functionalities in multiple platforms. Enhance the efficacy of your online interactions. Familiarise with the dos and don'ts of virtual communications. Develop strategies to combat common online meeting challenges. Boost your confidence in handling virtual engagements. Why Enrol in This Course: Elevate your virtual meeting skills with this top-reviewed Online Meeting Management course. Updated recently, it encompasses the latest trends and techniques in online communication. With a rising demand for adept virtual meeting managers, stay ahead of the curve by mastering this sought-after skill. Requirements: A stable internet connection, basic knowledge of online tools, and a passion for learning! Career Path: Upon successful completion of Online Meeting Management course, you can pursue careers such as: Virtual Meeting Coordinator: Avg. UK Salary - £28,000. Corporate Trainer (Online Modules): Avg. UK Salary - £35,000. Remote Team Manager: Avg. UK Salary - £40,000. Virtual Event Planner: Avg. UK Salary - £32,000. E-learning Specialist: Avg. UK Salary - £34,000. Virtual Collaboration Consultant: Avg. UK Salary - £42,000. Online Communications Strategist: Avg. UK Salary - £38,000. Certification: All successful students will receive a recognised CPD certificate. Course Curriculum 5 sections • 5 lectures • 02:16:00 total length •Planning and Preparation: 00:15:00 •Online Meeting Platforms Part - 01: 01:03:00 •Online Meeting Platforms Part - 02: 00:45:00 •Meeting Etiquette and Tips: 00:13:00 •Order your Certificate: 00:00:00

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Course Overview Learn the secrets to successful telephone customer service and kickstart your career as Call Centre Representative, with this video-guided training course. This Online Call Centre Training Course is designed to provide learners with the skills they'll need to speak like a star, handle difficult customers, train employees, and carry out other essential call centre duties. Through case studies and video lessons, you will learn how to improve your telephone etiquette, with tips and techniques for handling complaints, leaving voicemail messages, and managing inbound/outbound calls. You'll also learn some useful strategies for minimising phone distractions to maintain a high standard of customer service at all times. By the end of this course, you will have an excellent understanding of the principles of proper phone language, as well as the skills to maintain high customer satisfaction by developing proper phone etiquette. Take your telephone customer service skills to the next level and improve your performance to earn regular bonuses! What You Will Learn This Call Centre Training Course is designed to teach learners the essential skills required to succeed in a telephone customer service role. It covers the fundamentals of telephone etiquette, staff training methods, industry best practice, and much more. How to Speak Like a Star How to Handle Rude or Angry Callers An Introduction to Basic Telephone Etiquette Skills Required to Work in a Professional Call Centre Providing Excellent Telephone Customer Service Goal Setting and Benchmarking Closing techniques and Wrapping Up How to Handle Voicemail Messages Methods of Training Employees Ways to Eliminate phone Distractions Why You Should Choose This Course From iStudy Study at your own pace Full Tutor support on weekdays (Monday - Friday) Fully compatible with any device Free Printable PDF Certificate immediately after completion No prior qualifications are needed to take this course No hidden fees or exam charges CPD Qualification Standards and IAO accredited Efficient exam system, assessment, and instant results Our customer support team is always ready to help you Gain professional skills and better earning potential Certification After completing the course you'll receive a free printable CPD accredited PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! Accreditation This course is accredited by Continuing Professional Development (CPD). It is a recognised independent accreditation service. Enrol today and learn something new with iStudy. You'll find a full breakdown of the course curriculum down below, take a look and see just how much this course offers. We're sure you'll be satisfied with this course.

Customer Service: Customer Service Course Online Are you looking to enrich your telephone etiquette skills? Join our Customer Service: Customer Service Course to master the art of useful contact over the phone. This Customer Service Course teaches all the aspects of phone etiquette and using proper phone language. The Customer Service: Customer Service Course describes how to eliminate phone distractions. Inbound and outbound calls are part of this Customer Service Course. Through the Customer Service Course, handling rude or angry callers. Moreover, Customer Service Course describes handling interoffice calls and voicemail messages. This Customer Service Course is helpful for correcting poor telephone etiquette and wrapping up. Enrol this Customer Service: Customer Service Course to empower your skills and expertise! Learning Outcomes of Customer Service: Customer Service Course After completing this Customer Service: Customer Service Course, you will be able to: Understand various aspects of phone etiquette via Customer Service Course. This Customer Service Course describes how to use proper phone language. Customer Service Course explains how to handle inbound and outbound calls. You can learn how to eliminate phone distractions through the Customer Service Course. Know how to handle rude or angry callers and much more with the help of this Customer Service Course. Main Course: Telephone-Etiquette Course Free Courses are including with this Customer Service: Customer Service Course Customer Service Course, We Offer a free Close Protection Course Special Offers of this Customer Service: Customer Service Course This Customer Service Course includes a FREE PDF Certificate. Lifetime access to this Customer Service Course Instant access to this Customer Service Course Get FREE Tutor Support to this Customer Service Course Customer Service: Customer Service Course Online Giving students a solid understanding of the foundations of first-rate customer service is the aim of the Customer Service: Customer Service course. This customer service course provides guidance on how to resolve complaints, win back customers, and deal with challenging circumstances. By enrolling in this Customer Service: Customer Service course, you will also learn how to control your stress when dealing with difficult clients. After completing the Customer Service: Customer Service course, you'll know more about how to effectively communicate with clients and comprehend their needs. Who is this course for? Customer Service: Customer Service Course Online This Customer Service: Customer Service Course is perfect for students, business experts or stay-at-home parents. Requirements Customer Service: Customer Service Course Online To enrol in this Customer Service: Customer Service Course, students must fulfil the following requirements. To join in our Customer Service: Customer Service Course, you must have a strong command of the English language. To successfully complete our Customer Service: Customer Service Course, you must be vivacious and self driven. To complete our Customer Service: Customer Service Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Customer Service: Customer Service Course. Career path Customer Service: Customer Service Course Online After completing this Customer Service: Customer Service Course, you may be able to pursue a variety of promising career opportunities related to this Telephone-Etiquette field.

Master the art of executive support with our comprehensive course, 'Executive PA: Mastering the Role of a Personal Assistant.' Acquire essential skills in effective administration, business etiquette, telephone communication, and more. Elevate your career by excelling in travel arrangements, meeting facilitation, business writing, and organizational prowess. Join us to develop the expertise needed to seamlessly navigate the dynamic responsibilities of an Executive Personal Assistant. Your pathway to success starts here.

2 QLS Endorsed Courses | CPD Certified | Free PDF & Hard Copy QLS Certificates | 180 CPD Points | Lifetime Access

Product Overview: Email Writing Essentials   In today's fast-paced digital world, effective email communication is a vital skill that can make or break professional relationships and opportunities. Whether you're writing emails for business, academia, or personal correspondence, mastering the art of email writing is essential for success. Introducing 'Email Writing Essentials,' a comprehensive course designed to enhance your email writing skills and streamline your communication processes.   Module 1: Understanding the Purpose of Email In Module 1, you will gain insights into the fundamental purpose of email communication. You'll learn how to identify your audience, understand their needs, and tailor your message accordingly. This module lays the foundation for effective email writing by helping you grasp the importance of clarity, conciseness, and relevance in your messages. Module 2: Planning Your Email Writing Module 2 focuses on the strategic planning phase of email writing. You'll discover techniques for organizing your thoughts, structuring your emails for maximum impact, and setting clear objectives for each communication. From outlining key points to defining your call to action, this module equips you with the tools to craft purposeful and persuasive emails. Module 3: Crafting Effective Subject Lines and Greetings The subject line and greeting are the first elements recipients see when they open your email. In Module 3, you'll learn how to create attention-grabbing subject lines that compel recipients to open your message. Additionally, you'll explore different greeting styles and discover the importance of personalization in establishing rapport with your audience. Module 4: Email Etiquette Module 4 delves into the essential principles of email etiquette. You'll uncover best practices for professionalism, tone, and language usage in your emails. From addressing recipients appropriately to navigating sensitive topics with tact, this module ensures that your emails are respectful, courteous, and well-received. Module 5: Managing Email Communication Overload In today's digital age, managing email overload is a common challenge. Module 5 provides practical strategies for organizing your inbox, prioritizing messages, and minimizing distractions. You'll learn how to implement time-saving techniques, leverage email management tools effectively, and maintain productivity amidst a constant influx of messages.   By completing 'Email Writing Essentials,' you'll emerge with the skills and confidence to craft compelling, professional emails that make a lasting impression. Whether you're communicating with clients, colleagues, or stakeholders, mastering the art of email writing is sure to elevate your success in today's interconnected world. Enroll now and unlock the power of effective email communication! Course Curriculum Module 1_ Understanding the Purpose of Email Understanding the Purpose of Email 00:00 Module 2_ Planning Your Email Writing Planning Your Email Writing 00:00 Module 3_ Crafting Effective Subject Lines and Greetings Crafting Effective Subject Lines and Greetin 00:00 Module 4_ Email Etiquette Email Etiquette 00:00 Module 5_ Managing Email Communication Overload Managing Email Communication Overload 00:00

Product Overview: Level 2 Certificate in Employability Skills - CPD Certified The Level 2 Certificate in Employability Skills offers a comprehensive curriculum designed to enhance individuals' readiness for the dynamic landscape of the professional world. This CPD Certified course equips learners with essential skills vital for success in various professional settings. Through five meticulously crafted modules, participants delve into critical areas that form the backbone of effective employability.   Module 1: Communication Skills and Productivity In Module 1, participants embark on a journey to sharpen their communication prowess and optimize productivity. Through interactive sessions and practical exercises, learners cultivate effective verbal and written communication skills, understand the nuances of non-verbal communication, and explore strategies to enhance time management and task prioritization. Module 2: Teamwork and Problem Solving Module 2 focuses on nurturing collaborative competencies and problem-solving acumen essential for thriving in team environments. Participants delve into the dynamics of teamwork, learn strategies for fostering synergy among diverse team members, and hone their ability to identify, analyze, and resolve challenges effectively through structured problem-solving approaches. Module 3: Adaptability and Interpersonal Skills In Module 3, emphasis is placed on cultivating adaptability and strengthening interpersonal relationships. Participants learn to navigate change with resilience, embrace diverse perspectives, and leverage interpersonal skills to build rapport and foster positive interactions within professional contexts. Module 4: Innovation and Conflict Resolution Module 4 explores the realms of innovation and conflict resolution, empowering participants to embrace innovation as a catalyst for growth while developing strategies to manage and resolve conflicts constructively. Through case studies and role-playing exercises, learners acquire the skills needed to foster a culture of innovation and navigate conflicts with tact and diplomacy. Module 5: Financial Literacy and Professional Etiquette The final module delves into the realms of financial literacy and professional etiquette, equipping participants with the knowledge and practices essential for sound financial management and professional conduct. Participants gain insights into budgeting, financial planning, and ethical practices while honing their understanding of professional decorum and etiquette in diverse professional settings.   Throughout the course, participants engage in a blend of theoretical learning, practical exercises, and real-world applications, facilitated by experienced instructors dedicated to fostering an enriching learning environment. Upon successful completion of the Level 2 Certificate in Employability Skills, participants emerge equipped with a robust skill set poised to enhance their employability and thrive in today's competitive professional landscape. Course Curriculum Module 1_ Communication Skills and Productivity Communication Skills and Productivity 00:00 Module 2_ Teamwork and Problem Solving Teamwork and Problem Solving 00:00 Module 3_ Adaptability and Interpersonal Skills Adaptability and Interpersonal Skills 00:00 Module 4_ Innovation and Conflict Resolution Innovation and Conflict Resolution 00:00 Module 5_ Financial Literacy and Professional Etiquette Financial Literacy and Professional Etiquette 00:00

Overview In the dynamic world of business, a proficient Admin Support Assistant can serve as the backbone of operational efficiency. Our course, 'Admin Support Assistant', is crafted with utmost care to polish your skills, turning you into a sought-after administrative virtuoso. Embark on a journey through eleven comprehensive modules, each one unravelling the intricacies of roles such as a Personal Assistant and the nuances of pivotal skills like Time Management and Business Writing. By the culmination of this course, not only will you be adept in the art of effective communication through body language, but also harness the power of tools like Excel and PowerPoint to enhance your productivity. Choosing our course is your ticket to unlocking a world of opportunities. As the world transitions to a digital age, the demand for skilful Administrative Support Assistants who can navigate both conventional and contemporary tasks is on the rise. From understanding Telephone Etiquette to getting familiar with Excel and PowerPoint basics, every module is your stepping stone to administrative mastery. Learning Outcomes Comprehend the essential roles and responsibilities associated with administrative support and personal assisting. Acquire proficiency in streamlined Administrative Management techniques. Establish robust organisational methodologies for efficient task management. Enhance professional communication through impeccable Telephone Etiquette. Elevate written correspondence through advanced Business Writing strategies. Prioritise and allocate tasks effectively with honed Time Management abilities. Enhance interpersonal connections and understandings by interpreting body language cues and applying effective communication strategies. Why buy this Admin Support Assistant course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Admin Support Assistant you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Admin Support Assistant course for? Novices keen on forging a path in the domain of administrative functions. Existing administrative personnel with aspirations to broaden their expertise. Business owners desiring a deeper grasp on administrative procedures for optimised operations. Individuals on the job hunt, seeking an advantage in the corporate arena. Sector-shifters focusing on transitioning into administrative and support roles. Prerequisites This Admin Support Assistant was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Operations Coordinator: £24,000 - £36,000 Per Annum Receptionist (proficient in Telephone Etiquette): £18,000 - £26,000 Per Annum Business Communications Specialist: £30,000 - £45,000 Per Annum Workshop Facilitator (focusing on Body Language and Effective Communication): £27,000 - £39,000 Per Annum Meeting & Events Planner: £22,000 - £35,000 Per Annum   Course Curriculum Module 01: Personal Assistant Personal Assistant 01:23:00 Module 02: Admin Support Admin Support 01:54:00 Module 03: Administrative Management Administrative Management 01:00:00 Module 04: Organisational Skills Organisational Skills 01:16:00 Module 05: Telephone Etiquette Telephone Etiquette 01:07:00 Module 06: Business Writing Business Writing 01:24:00 Module 07: Time Management Time Management 01:09:00 Module 08: Body Language and Effective Communication Body Language and Effective Communication 01:23:00 Module 09: Meeting Management Meeting Management 01:24:00 Mock Exam Mock Exam - Admin Support Assistant 00:20:00 Final Exam Final Exam - Admin Support Assistant 00:20:00

In today's digital age, mastering the art of online meetings is essential for professionals across all industries. Our comprehensive "Managing Online Meetings" course is designed to equip you with the skills and knowledge to run seamless and productive virtual meetings. Whether you're new to the world of online meetings or looking to refine your existing skills, this course will transform the way you connect and collaborate in the virtual space. Key Features: CPD Certified Developed by Specialist Lifetime Access The "Managing Online Meeting" course offers comprehensive guidance on conducting effective and professional online meetings. Learners will acquire essential skills in planning and preparing for meetings, ensuring all necessary elements are in place for a smooth session. They will learn proper meeting etiquette and useful tips to maintain professionalism and efficiency. The course provides an in-depth understanding of various online meeting platforms, helping learners choose and use the right tools for their needs. Additionally, the curriculum covers the importance of technology in taking accurate and organized meeting minutes, offering practical tips and techniques to master this crucial task. By the end of the course, participants will be well-equipped to manage online meetings confidently and competently, ensuring productive and successful virtual interactions. Course Curriculum Module 01: Planning and Preparation Module 02: Meeting Etiquette and Tips Module 03: Online Meeting Platforms Part - 01 Module 04: Online Meeting Platforms Part - 02 Module 05: Technology in Minute Taking Module 06: Tips for Minute Taking Learning Outcomes: Plan and prepare for effective online meetings. Understand online meeting etiquette and best practices. Learn to use various online meeting platforms. Enhance skills in technology for minute taking. Master techniques for accurate minute taking. Improve meeting management with efficient minute-taking strategies. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Office administrators needing meeting management skills. Managers coordinating remote team meetings. Secretaries responsible for minute taking. HR personnel managing virtual meetings. Project coordinators conducting online collaborations. Career path Office Administrator Executive Assistant Project Coordinator HR Specialist Virtual Meeting Facilitator Administrative Secretary Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.