769 Etiquette courses in Cardiff delivered On Demand

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Mixing Social Learning and Digital Citizenship for your online presence The age of the internet is here and it's here to stay. The idea of the internet is spreading rapidly and hence the presence of people in the digital world is also growing. Everyone who uses online services is considered a digital citizen, and because of that, there need to be certain established rules on how to socialize in the largest populated community ever. That is where this course comes in. This course is an exciting blend of the two worlds of Social learning and Digital Citizenship. Firstly you will get to learn about various aspects of social learning and then about various aspects of digital citizenship and all the different elements to it. You will then move on to understand and use the internet appropriately. Following that, you get to explore the different aspects of the digital world such as digital etiquette, networking, security and how to deal with the bad side of the internet. Wait, don't close the browser yet because after all, that comes to the social learning aspect of this course. You will identify the right group dynamic, social culture at work and much more. So wait no more, win this game of the online social presence by taking this course now. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Social Learning Module One - Getting Started 00:30:00 Module Two - Setting the Right Group Dynamic (I) 01:00:00 Module Three - Setting the Right Group Dynamic (II) 01:00:00 Module Four - Develop a Social Learning Culture at Work (I) 00:30:00 Module Five - Develop a Social Learning Culture at Work (II) 01:00:00 Module Six - Develop a Culture of Social Learning at Work (III) 01:00:00 Module Seven - Role Playing (I) 01:00:00 Module Eight - Role Playing (II) 00:30:00 Module Nine - Utilizing the Right Tools (I) 01:00:00 Module Ten - Utilizing the Right Tools (II) 00:30:00 Module Eleven - Modeling and Observational Learning 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities 00:00:00 Digital Citizenship Module One - Getting Started 01:00:00 Module Two - What Is Digital Citizenship 00:30:00 Module Three - Being a Good Citizen 01:00:00 Module Four - Best Practices for Sharing 00:30:00 Module Five - Networking and Personal Branding (I) 01:00:00 Module Six - Networking and Personal Branding (II) 00:30:00 Module Seven - Digital Security and Safety (I) 01:00:00 Module Eight - Digital Security and Safety (II) 01:00:00 Module Nine - Dealing with the Dark side 01:00:00 Module Ten - Digital Etiquette (I) 01:00:00 Module Eleven - Digital Etiquette (II) 01:00:00 Module Twelve - Wrapping Up 01:00:00 Digital Citizenship Course- Activities 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Accredited HR Training: Job Interviewing & Intuition Development Enhance your HR expertise with our Accredited HR Training: Job Interviewing & Intuition Development course. Master the art of deciphering job adverts, refine your job hunting methods, and develop intuitive skills to excel in HR-related interviews and assessments. Learning Outcomes: Interpret and understand job adverts in the HR context. Explore and apply effective job hunting methods in HR. Manage and overcome interview nervousness, specifically in HR scenarios. Master face-to-face interview etiquette essential for HR professionals. Gain an introduction to intuition development in HR. Understand and harness the Clairsenses for intuitive decision-making in HR. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Accredited HR Training: Job Interviewing & Intuition Development: Understanding Job Adverts: Learn to analyze job adverts critically to identify key HR requirements and candidate expectations. Job Hunting Methods: Explore various effective job hunting techniques tailored for HR professionals. Handling Interview Flutter: Acquire skills to handle nervousness and anxiety during HR interviews. Face-to-Face Interview Etiquette: Master the etiquettes and best practices for conducting face-to-face interviews in an HR setting. Introduction to Intuition: Understand the role of intuition in HR decision-making and how to develop it. The Clairsenses: Learn about the Clairsenses and their application in enhancing intuition for HR professionals.

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Event Management is a process of creative design with careful attention to details for making an event remarkable.

Course Overview Admin Assistants, Secretaries and PAs play a key role in the smooth running of a business. They are the glue that holds the structure of each working day together. To excel in these roles, you must have a specific set of transferable skills that are crucial for supporting managers, clients and other members of staff. If you are interested in any of these professions and think admin support is the career path for you, then this course is just what you need to get started.  In this Admin, Secretarial & PA Course, you will familiarise with key office procedures, with step-by-step training on how to put together an office procedure guide. It also explores codes of practice such as telephone and business writing etiquette, meeting management, and business communication techniques. Furthermore, you will build your proficiency in Excel, Word and PowerPoint, learning how to manage data, create professional work presentations and structure your business reports/proposals. Throughout the course, you'll learn tips and techniques that can be applied to a wide range of professions, from organising your time and prioritising your workload, to building your professional image and dealing with difficult people.  Enrol in this comprehensive course today and add this recognised qualification to your resume! What You Will Learn This Admin, Secretarial & PA Course teaches fundamental office procedures, suitable for aspiring Secretaries, PAs, Receptionists, Office Managers and Administrative Assistants. It also provides training on key Microsoft Office programs, building your proficiency in Word, Excel and PowerPoint. An Overview of the Office Procedure Guide Communication Skills & Techniques How to Organise Your Binder & Workspace Tips for Scheduling Your Time Efficiently How to Work Effectively With Your Manager Business Writing & Telephone Etiquette Microsoft Word, Excel & PowerPoint Training The Fundamentals of Meeting Management Must-Have Administrative Soft Skills Self-Empowerment Exercises & Strategies Why You Should Choose This Course From iStudy Study at your own pace Full Tutor support on weekdays (Monday - Friday) Fully compatible with any device Free Printable PDF Certificate immediately after completion No prior qualifications are needed to take this course No hidden fees or exam charges CPD Qualification Standards and IAO accredited Efficient exam system, assessment, and instant results Our customer support team is always ready to help you Gain professional skills and better earning potential Enrol today and learn something new with iStudy. You'll find a full breakdown of the course curriculum down below, take a look and see just how much this course offers. We're sure you'll be satisfied with this course.

Office Admin Fall into Savings. Enjoy the biggest price fall this Autumn! Give a compliment to your career and take it to the next level. This Office Admin will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this Office Admin will help you keep ahead of the pack. The Office Admin incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and essential knowledge, reaching out to the level of expertise required for your position. Further, this Office Admin will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Office Admin, you can equip yourself with the essentials to keep you afloat into the competition. Along with this Office Admin course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. What other courses are included with this Office Admin: Course 1: Paralegal Course 2: GDPR Course 3: Level 2 Microsoft Office Essentials Course 4: Document Control Course 5: Business Writing Course 6: Touch Typing Essentials Course 7: Online Meeting Management Course 8: Minute Taking Essentials Level 2 Course 9: Workplace Confidentiality Course 10: Workplace Safety Course How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. Curriculum of Office Admin Bundle Course 1: Office Skills and Administration Management Diploma Personal Assistant Admin Support Administrative Management Organisational Skills Telephone Etiquette Business Writing Time Management Body Language and Effective Communication Meeting Management Excel Basics PowerPoint Basic Course 2: Paralegal Understanding the Concept of Paralegal Key Legal Terminology Effective Communication Skills for Paralegals And much more... Course 3: GDPR GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Course 4: Level 2 Microsoft Office Essentials Excel 2016 Word 2016 PowerPoint 2016 Access 2016 Course 5: Document Control Introduction to Document Control Principles of Document Control and Elements of Document Control Environment Document Control Lifecycle And much more... Course 6: Business Writing Words to Cut Building Strong Sentences And much more... Course 7: Touch Typing Essentials Introduction How to Set up Your Computer How to type the letters F and J How to type the letters D and K And much more... Course 8: Online Meeting Management Planning and Preparation Online Meeting Platforms Meeting Etiquette and Tips Course 9: Minute Taking Essentials Level 2 Introduction to Minute Writing Preparation for Minute Taking The Meeting Structure And much more... Course 10: Workplace Confidentiality Introduction to workplace confidentiality Business Etiquettes and Types of Confidentiality The Importance of Confidentiality And much more... Course 11: Workplace Safety Course Health and Safety at Work and the Laws Managing for Health and Safety Risk Assessment and Common Risks And much more... CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Office Admin bundle. Requirements Our Office Admin is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. Certificates Certificate of completion Digital certificate - Included

Description: Customer service is the assistance provided by a business or company to clients who are interested in their products and services. This is very crucial in any business since this will show your customers and potential clients how you will help them to keep their satisfaction even after their purchases have been made. To become an expert in customer service, you need to have skills in communication which this course will provide. Learn both communication and customer service skills in this complete course that will help you provide your customers with the best customer service they could ever ask for. Who is the course for? Business professionals who want to maintain their integrity through customer service People who are interested in learning more about communication and customer service Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Customer Service Bundle Course is a useful qualification to possess, and would be beneficial for the following careers: Call Center Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Basics of Customer Service Customer Service and Retention Templates 01:00:00 Customer Service & Retention Checklist 01:00:00 Customer Service Checklist 01:00:00 Providing Customer Service First Lesson 00:30:00 Second Lesson 01:00:00 Third Lesson 00:30:00 Fourth Lesson 00:30:00 Fifth Lesson 01:00:00 Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Mock Exam Mock Exam- Customer Service Bundle Course 00:30:00 Final Exam Final Exam- Customer Service Bundle Course 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course Overview The Professional Essential Communication Skills course is designed to provide learners with the skills and tools to communicate effectively in a business environment. It covers all areas of business communication etiquette, to develop your professional image and confidence when dealing with customers, colleagues and clients. Through case studies and expert audiovisual training, you will gain the ability to build strong working relationships, communicate your messages and opinions effectively, and master collaborative problem-solving. By the end of this course, you will have the expertise to conduct engaging work presentations, stand out in business meetings, and influence those around you. This course is open to anyone looking to learn the art of effective communication in a professional context. Learn techniques from the experts and take your professionalism to the next level in no time. This best selling Professional Essential Communication Skills has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Professional Essential Communication Skills is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Professional Essential Communication Skills is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Professional Essential Communication Skills is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Professional Essential Communication Skills, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Professional Essential Communication Skills will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Professional Essential Communication Skills to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Course Overview Communication is one of the most important life skills anyone can have. It is fundamental for conducting business, forming personal relationships and expressing ourselves.  In this Communication Skills Online Course masterclass, you will explore the steps to effective communication. It will teach you top techniques and strategies that will help you to become an excellent communicator in a short space of time. It will take you through this history of communication, the art of listening, body language etiquette in the workplace, and much more. It will equip you with the skills to get your message across clearly, negotiate deals, resolve conflict, and form strong personal and professional relationships. Learn the art of effective communication and enrol in this best-selling course today. This best selling Communication Skills Online Course has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Communication Skills Online Course is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Communication Skills Online Course is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Communication Skills Online Course is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Communication Skills Online Course, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Communication Skills Online Course will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Communication Skills Online Course to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.