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11 in 1 "Medical Receptionist" Bundle only at £39 Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now! Medical Receptionists receive patients, help them with filling out forms, retrieve and maintain medical files, and transcribe and type medical reports. Generally, they organise the vast amounts of data the office generates daily. A medical receptionist should have good knowledge of computer applications, spreadsheets, and medical software. They should also have good verbal and written communication skills in order for them to be able to write and prepare reports, talk with patients, and transcribe and type medical reports. Enrol in our Medical Receptionist course to learn all the knowledge regarding the field. This Medical Receptionist Bundle Consists of the following Premium courses: Course 01: Medical Receptionist: Responsibilities and Skills Course 02: Medication Administration Level 4 Course 03: GDPR in Healthcare Course 04:Customer Relationship Management Course 05: Phone-Based Customer Service Course 06: Level 2 Microsoft Office Essentials Course 07: Touch Typing Essentials Course 08: Document Control Course 09: Effective Communication Skills Diploma Course 10: Stress Management Training Course 11: Personal Hygiene Learning Outcomes of Medical Receptionist Learn the duties and responsibilities of a medical receptionist Learn about the NHS system Understand medical records Understand filling system Improve your medical receptionist communication methods Understand Medical Billing & Coding acquire knowledge about health and safety measures in a clinical environment Ability to manage risk Tips for starting a career as a medical receptionist Enrol now in Medical Receptionist to advance your career, and use the premium study materials from Apex Learning. Medical Receptionist Diploma Curriculum of Medical Receptionist Course 01: Responsibilities and Skills Module 1: Introduction to Healthcare and Receptionists Module 2: Organising Schedules Module 3: Maintaining Medical Records Module 4: Effective Filing Systems in Medical Offices Module 5: Confidentiality in a Medical Environment Module 6: Time Management Module 7: Medical Jargon and Terminology Module 8: Maintaining Workplace Safety Module 9: Information Technology in Health Care Module 10: Legal Aspects and Ethics -------- 10 more courses------- How will I get my Medical Receptionist bundle Certificate? After successfully completing the Medical Receptionist bundle you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Medical Receptionist Diploma Training Bundle. Everyone can join in the Medical Receptionist training if they have desire to learn about the topic Requirements Medical Receptionist Diploma This Medical Receptionist Diploma Training Course has been designed to be fully compatible with tablets and smartphones. Career path This Medical Receptionist course will help you to brighten up your CV while exploring the following jobs; Medical Receptionist Service Receptionist Dental Receptionist These Medical Receptionist jobs' pay scale ranges from £33,000 to £65,000 annually. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Medical Receptionist: Responsibilities and Skills) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Do you know what a PA or Personal Assistant's day-to-day job is? Are you thinking of giving your career a tuning by becoming a PA? Welcome onboard. Here is our 11 courses special PA - Personal Assistant Training bundle, only for you. Designed and crafted by expert professionals from this relevant sector will take you through the skill, knowledge and recent updates that a PA must adhere to. With this bundle, you will learn about the most important skills of a personal assistant, like minute taking, touch typing, effective communication, etc. On the other hand, your knowledge of workplace professionalism, workplace violence or conflict management and performance management might help you ride the success train. And an employee's resume enriched with decision making and workplace first aid training will be hunted by the employers. You have the most amazing deal in your hand. So, grab it now and take the most crucial career development decision. What other courses are included with this PA - Personal Assistant? Course 01: Paralegal Law and Skills Course 02: Payroll (UK Payroll) Course 03: Touch Typing Essential Skills Level 3 Course 04: Level 2 Effective Minute Taking Course Course 05: Workplace Professionalism and boundaries - Level 2 Course 06: Preventing Workplace Violence and Harassment Level 3 Course 07: Performance Management Course 08: Decision Making Course 09: First Aid at Work Course 10: Effective Communication Skills Learning Outcome: Successful completion of this 11 courses bundle, learners will: Define the duties and responsibilities of a paralegal Understand the UK payroll system Upskill themselves with minute-taking and touch typing skills Learn about workplace ethics and professionalism Know how to make critical decisions in the workplace Understand the importance of effective communication Benefits you'll get choosing Apex Learning for this PA - Personal Assistant: One payment, but lifetime access to 11 CPD courses Certificates, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. Curriculum of the Bundle Course 01: Paralegal Law and Skills Module 1: Introduction to Personal Assistant Role and Responsibilities of PA / Secretary Job Functions and Required Skills Planning Work Details Difference between Secretary and PA Module 2: Business Telephone Skills Telephone Etiquette Telephone Skills Telephone Courtesy Tips Domestic and International Calls Module 3: Representing Your Boss and Company Competence Professionalism Reflecting Brand Values Working Toward Company Objectives Module 4: Mail Services and Shipping The Office Mail Mailing and Shipping Details Royal Mail Services Alternatives to Royal Mail Module 5: Travel Arrangements Business Travel Hotel Reservations Transportation Reservations Itinerary and Trip Checklist Module 6: Organising Meeting and Conferences Meeting Arrangements Types of Meeting Scheduling Meetings Meeting Minutes Module 7: Time Management Introduction to Time Management Aspects of Time Management Prioritising the Workload Overcoming Procrastination Module 8: Record Keeping and Filing Systems Keeping Accurate Records Filing Systems How to Alphabetise for Filing and Indexing Handling Confidential Documents Module 9: Business Writing Skills Structures of Business Documents Structures of Other Official Documents Editing and Proofreading Module 10: Organisational Skills Organising Daily Work Organising Workplace Organising Resources Organising Tools Module 11: Communication Skills Effective Listening Skills Verbal Communication Non-Verbal Communication Communication Strategies Module 12: Customer Service Introduction To Customer Service The Power of Positive Thinking in Customer Service Types of Difficult Customers and How to Help them Module 13: Effective Planning and Scheduling Work Breakdown Structure Estimation Process and Resources Alignment Project Planning Risk Management Module 14: Invoicing/Petty Cash Financial Record Keeping Invoice Petty Cash Budgeting Course 02: Paralegal Paralegal Law and Skills Understanding the Concept of Paralegal Key Legal Terminology Effective Communication Skills for Paralegals The Legal Workplace & Professionals Law & Legal Systems Contract & Business Law Property Law Wills, Probate, Estate Law Criminal Law Common Paralegal Legal Matters Human Rights Conflict and Conflict Resolution Professional Conduct and Ethics of Paralegals Mandatory Knowledge Fields and Survival Tips for Paralegals Course 03: Payroll (UK Payroll) UK Payroll 1: Introduction Introduction to Payroll Management 22 An Overview of Payroll UK Payroll 2: The UK Payroll System Running the payroll - Part 1 Running the payroll - Part 2 Manual payroll Benefits in kind Computerised systems Total Photo scenario explained UK Payroll 3: Brightpay Brightpay conclude Find software per HMRC Brightpay Add a new employee Add 2 more employees Payroll settings Monthly schedule - 1 Sara Monthly schedule - Lana Monthly schedule - James Directors NI Reports Paying HMRC Paying Pensions RTI Submission Coding Notices Journal entries 102 Schedule AEO Payroll run for Jan & Feb 2018 Leavers - p45 End of Year p60 Installing Brightpay UK Payroll 4: Paye, Tax, NI PAYE TAX NI Pensions Online calculators Payslips Journal entries UK Payroll 5: Conclusion and Next Steps Conclusion and Next Steps Course 04: Touch Typing Essential Skills Level 3 Getting Started DRILL 1 The home keys DRILL 2 e and i, g and h DRILL 3 o and n, shift keys and t DRILL 4 extra practice . and y DRILL 5 , and w DRILL 6 m and u DRILL 7 v and x DRILL 8 sentence drills DRILL 9 figures DRILL 10 alphabetical paragraphs Recap Course 05: Level 2 Effective Minute Taking Course Introduction to Minute Writing Preparation for Minute Taking The Meeting Structure Minute Meeting, Decision and Action Roles and Responsibility of Minute Taker Tips for Minute Taking Technology in Minute Taking Building Confidence Course 06: Workplace Professionalism and boundaries - Level 2 Positioning Yourself as a Professional Enhancing Your Professional Image Expanding Your Skills Communicating for Results Building Relationships and Networks Course 07:Preventing Workplace Violence and Harassment Level 3 Section 1: Workplace Management: Violence What Is Workplace Harassment? Identifying the Bully How to Handle Workplace Violence Risk Assessment (I) Risk Assessment (II) Being the Victim Checklist for Employers Interview Process Investigation Process Developing a Workplace Harassment Policy Section 2: Workplace Management: Harassment The Background Developing an Anti-Harassment Policy Policies in the Workplace Proper Procedures in the Workplace False Allegations Other Options Sexual Harassment Mediation Conflict Resolution The Aftermath Course 08:Performance Management Performance Management Section 01: Introduction Section 02: Performance Section 03: Key Performance Indicators Section 04: Reporting Section 05: Rewarding Conclusion Course 09: Decision Making What is Decision Making? Stress and Its Impact Time Stress and Decision Making Personal Level Decision making Under Stress Organisational Level Decision making Under Stress Decision Making for Conflict Management Course 10: First Aid at Work Introduction to Workplace First Aid Legal Framework for Workplace First Aid Incident Management at Work Primary Survey Secondary Survey Basic First-Aid Techniques Dealing With Fractures and Dislocations Secondary Illness Loss of Responsiveness and CPR Secondary Illness Breathing Problems Secondary Illnesses and Injuries Dealing with Minor Injuries at the Workplace Call for an Emergency Course 11: Effective Communication Skills Business Communication Verbal and Non-verbal Communication Written Communication Electronic Communication Communicating with Graphic Effectively Working for Your Boss CPD 45 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Personal assistants usually carry out support tasks for individuals and managers, including administration, diary management, event planning, etc. So, anyone looking for a job in this field or existing professionals looking to reskill can take this course. Requirements Our Personal Assistant Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this PA - Personal Assistant course, it can be studied in your own time at your own pace. Career path PA, personal assistant, personal secretary, executive secretary, executive assistant - are some familiar job roles that our PA - Personal Assistant bundle course might take you into. Support Secretary Data Entry Clerk Administrative Assistant Office Manager Personal Concierge Executive Assistant Certificates Certificate of completion Digital certificate - Included

PR : Public Relation course is for those who want to advance in this field. Throughout this course, you will learn the essential skills and gain the knowledge needed to become well versed in PR : Public Relation. Our course starts with the basics of PR : Public Relation and gradually progresses towards advanced topics. Therefore, each lesson of this PR : Public Relation is intuitive and easy to understand. So, stand out in the job market by completing the PR : Public Relation course. Get an accredited certificate and add it to your resume to impress your employers. Along with the PR : Public Relation course, you also get: Lifetime Access Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials- Anytime, Anywhere - From Any Smart Device (Laptop, Tablet, Smartphone Etc.) 100% Learning Satisfaction Guarantee Learn at your own pace from the comfort of your home, as the rich learning materials of this course are accessible from any place at any time. The curriculums are divided into tiny bite-sized modules by industry specialists. And you will get answers to all your queries from our experts. So, enrol and excel in your career with Compliance Central. Course Curriculum: Take a look at the training modules of the PR : Public Relation course : Introduction to Public Relations Concepts of Public Relations Management and Organisation of Public Relations Public Relations Tactics and Research Major Fields of Public Relations Practice Part II Major Fields of Public Relations Practice Part II Social Media and PR Crisis management Ethics & Professionalism in Public Relations CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this PR : Public Relation course. Requirements To enrol in this PR : Public Relation course, all you need is a basic understanding of the English Language and an internet connection. Career path After completing this course, you can explore trendy and in-demand jobs related to PR : Public Relation. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Overview This comprehensive course on the Diploma in Medical Secretary will deepen your understanding of this topic.After successful completion of this course, you can acquire the required skills in this sector. This Diploma in Medical Secretary comes with accredited certification, which will enhance your CV and make you worthy in the job market.So enrol in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? The Diploma in Medical Secretary program is open to all students, regardless of their prior qualifications or experience. This comprehensive course is specifically designed for individuals aspiring to excel in medical secretarial roles. Whether you have a background in healthcare, administration, or are entirely new to the field, this program is suitable for you.It equips students with the knowledge and skills necessary for success in healthcare administration and medical office management. Requirements Our Diploma in Medical Secretaryhas been designed to be fully compatible with tablets and smartphones. Here are some common requirements you may need: Computer, smartphone, or tablet with internet access. English language proficiency. Required software/tools. (if needed) Commitment to study and participate. There is no time limit for completing this course; it can be studied at your own pace. Career Path Popular Career Paths for a Diploma in Medical Secretary Course: Medical Secretary/Administrative Assistant: £25,000-£35,000 annually. Healthcare Office Manager: £30,000-£45,000 annually. Medical transcriptionist: £20,000-£35,000 annually. Medical Billing Specialist: £25,000-£40,000 annually. Medical Records Technician: £22,000-£35,000. Salary ranges can vary by location and experience. Course Curriculum 2 sections • 11 lectures • 02:53:00 total length •Module 01: Introduction to Medical Secretary: 00:16:00 •Module 2: Organise Schedules: 00:21:00 •Module 3: Maintaining Medical Records: 00:19:00 •Module 4: Effective Filing Systems in Medical Offices: 00:16:00 •Module 5: Confidentiality in a Medical Environment: 00:14:00 •Module 6: Controlling Stocks and Supplies: 00:09:00 •Module 7: Medical Jargon and Terminology: 00:25:00 •Module 8: Maintaining Workplace Safety: 00:20:00 •Module 9: Information Technology in Health Care: 00:14:00 •Module 10: Legal aspects and Ethics: 00:19:00 •Assignment - Diploma in Medical Secretary: 00:00:00

Boost your career potential with our CPD Certified Massage Therapist Course. In today's high-stress world, the role of a Massage Therapist has become even more crucial. As a Massage Therapist, you have the power to provide comfort and healing right at your fingertips. Our course is meticulously crafted for those seeking to delve deep into the world of massage therapy. We equip you with the theoretical knowledge that underlies the practice, making you stand out as a knowledgeable, confident Massage Therapist. Throughout the course, we cover a broad range of topics including human anatomy, different massage techniques, the theory of relaxation, and much more. Becoming a successful Massage Therapist means understanding the 'why' behind every 'how'. This course provides you with that comprehensive understanding. If you're looking for a fulfilling career that offers the satisfaction of helping others while fostering personal growth, look no further. Embark on your journey as a Massage Therapist today and unlock a world filled with possibilities. Courses Are Included in this Massage Therapist Course - CPD Certified Bundle: Course 01: Diploma in Physiotherapy Assistant Training at QLS Level 5 Course 02: Cupping Massage Therapy Course 03: Acupressure Massage Therapy Course Course 04: Pain Management Course 05: Hand Reflexology Diploma Course 06: Hydrotherapy Learning Objectives: Gain a thorough understanding of the human body, the key to becoming an informed Massage Therapist. Comprehend different massage techniques, their theoretical bases, and potential effects on the body. Understand the principles of relaxation and stress management to provide the most benefit as a Massage Therapist. Learn about different client types and how to adapt your theoretical knowledge to cater to individual needs. Explore professional ethics and the business aspect of a career as a Massage Therapist. Delve into continuous learning and self-care principles that ensure longevity and success in your career as a Massage Therapist. Why Choose Our Massage Therapist Course? FREE Massage Therapist certificate accredited Get a free student ID card with Massage Therapist Training Massage Therapist is affordable and simple to understand Lifetime access to the Massage Therapist course materials The massage Therapist comes with 24/7 tutor support So enrol now in this Massage Therapist Today to advance your career! Start your learning journey straightaway ! This Massage Therapist curriculum has been designed by Massage Therapist experts with years of experience behind them. This course is extremely dynamic and well-paced to help you understand Massage Therapist with ease. You'll discover how to master the Massage Therapist skill while exploring relevant and essential topics. Assessment Process Once you have completed all the courses in the Massage Therapist bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterward. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Massage Therapist Course - CPD Certified bundle is suitable for everyone. Requirements You will not need any prior background or expertise to enrol in this course. Career path This bundle will allow you to kickstart or take your career in the related sector to the next sta Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - Included

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Did you know? The UK property market is booming, with over 1 million homes were bought and sold in the UK in 2023. But behind every sale or purchase lies a complex web of legal processes, paperwork, and negotiations. Are you ready to be a part of it? This Diploma in Conveyancing bundle equips you with the essential knowledge and skills to excel in the field of conveyancing. You'll gain a thorough understanding of property law, contract management, and the legal procedures involved in property transactions. From managing confidential documents to understanding construction industry schemes, this Conveyancing Diploma bundle covers every aspect of a successful career in conveyancing. With a single payment, you will gain access to Conveyancing course, including 10 premium courses, a QLS Endorsed Hardcopy certificate and 11 PDF certificates for Absolutely free. This Conveyancing Bundle Package includes: Main Course: Diploma in Conveyancing at QLS Level 5 10 Additional CPD Accredited Premium Courses - Course 01: Paralegal Training Course 02: Property Law and Taxation Course 03: Understanding Wills and Probate Laws Course 04: Contract Management Course Level 5 Course 05: Diploma in Construction Industry Scheme (CIS) Course 06: Workplace Confidentiality Course 07: Document Control Course 08: Customer Service Training Course 09: Essentials Communication for Business Course 10: Effective Email Writing Success becomes a lot simpler with this Conveyancing bundle package, which allows you to monetise your skills. This Conveyancing bundle is appropriate for both part-time and full-time students, and it can be completed at your own pace. Learning Outcomes of Conveyancing Bundle Identify the key legal principles of property ownership and transactions. Understand the stages and procedures involved in conveyancing. Draft and interpret legal documents related to property transactions. Manage contracts effectively and ensure compliance with regulations. Apply strong communication and customer service skills in property dealings. Understand wills and probate procedures for property inheritance. Don't miss out on this exceptional opportunity to build a bright future in the UK property market. Enrol today i our Conveyancing Bundle and take your first step towards success! Why Choose Us? Get a Free QLS Endorsed Certificate upon completion of Conveyancing Get a free student ID card with Conveyancing Training program (£10 postal charge will be applicable for international delivery) The Conveyancing is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Conveyancing course materials The Conveyancing comes with 24/7 tutor support Take a step toward a brighter future! Main Course Course: Diploma in Conveyancing at QLS Level 5 Introduction Fundamentals Property Law & Conveyancing Practice Land Registry Updates and Law Law of Contract Landlord and Tenant Standard Transactions Understanding Accounting Procedures for Transactions Preparing Legal Documents Taxation Issues for Conveyancers Course 01: Paralegal Training Module 01: Understanding The Concept Of Paralegal Module 02: Key Legal Terminology Module 03: Effective Communication Skills For Paralegals Module 04: The Legal Workplace & Professionals Module 05: Law & Legal Systems Module 06: Contract & Business Law Module 07: Property Law Module 08: Wills, Probate, Estate Law Module 09: Criminal Law Module 10: Common Paralegal Legal Matters Module 11: Human Rights Module 12: Conflict And Conflict Resolution Module 13: Professional Conduct And Ethics Of Paralegals Module 14: Mandatory Knowledge Fields And Survival Tips For Paralegals Course 02: Property Law and Taxation Module 01: The Property Law and Practice Module 02: Ownership and Possession of the Property Module 03: Co-Ownership in Property Module 04: Property Taxation on Capital Gains Module 05: VAT on Property Taxation Module 06: Property Taxation Tips for Accountants and Lawyers Module 07: Changes in the UK Property Market =========>>>>> And 8 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your QLS Endorsed Certificates and CPD Accredited Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £119) CPD 255 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Career changers Paralegal aspirants Property professionals Business communicators Legal support staff Requirements You will not need any prior background or expertise to enrol in this bundle. Career path The Diploma in Conveyancing bundle will enable you to get hired in Property Law-related jobs. Jobs you can explore are the following- Conveyancer Legal executive Property lawyer Estate planner Land registrar Mortgage broker Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Diploma in Conveyancing at QLS Level 5 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

Level 5 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 150 CPD Points | Lifetime Access

Level 3 QLS Endorsed Course | 12-in-1 Bundle | Lifetime Access | Installment Payment | Tutor Support

Overview Any retail store or business will quickly fail if it provides poor Customer Service. Learn how to ensure yours has guaranteed footfall and returning clients. This Retail Customer Service Training course delivers useful and insightful methods for keeping shoppers happy and satisfied with their purchases. This tutorial's contents are packed with practical information about the ethics and principles of the selling process. You will learn how to "exploit" trends for popular products, interact directly with customers in an appropriate manner, act promptly on feedback, supply a fair returns process, and genuinely make your consumers feel important and cared for. Become a customer magnet by enrolling now. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Retail Customer Service Training. It is available to all students, of all academic backgrounds. Requirements Our Retail Customer Service Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 13 sections • 12 lectures • 03:28:00 total length •Who We Are and What We Do: 00:18:00 •The Sales Process and Checkout: 00:30:00 •Importance of Consumer Behaviour: 00:30:00 •Taking Trends and Targeting Customers Effectively: 00:13:00 •The Importance of Communicating with Customers: 00:20:00 •Identifying and Addressing Customer Needs: 00:13:00 •Generating Return Business: 00:16:00 •In-Person Customer Service: 00:11:00 •Giving Customer Service over the Phone: 00:13:00 •Providing Electronic Customer Service: 00:13:00 •Recovering Difficult Customers: 00:16:00 •Understanding When to Escalate: 00:15:00