3893 ETC courses

Overview Learn how to recognise and treat Mental Health disorders and conditions in clients of all ages and types. This comprehensive course will train you in Child Psychotherapy, Counselling, and much more, allowing you to progress your career in Healthcare and Social Work. The Child Psychology course presents an extensive range of online learning modules which will teach you how to ensure the Mental wellbeing of an individual is supported and diagnose the causes for challenging behaviour or uncharacteristic mood swings. You will become familiar with the effects of issues such as Depression and Anxiety, and bring much-needed support to those that need it. ** Completing this course does not imply that you are qualified to work as a Practitioner Psychologist. If you are seeking a course that fits the HCPC's standards, please contact the HCPC or the RCSLT. ** How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment in Child Psychology diploma. It is available to all students, of all academic backgrounds. Requirements Our Child Psychology Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 14 sections • 14 lectures • 06:08:00 total length •Module 01: Introduction to Child Psychology: 00:28:00 •Module 02: Attachment and Relationship Building in Childhood: 00:31:00 •Module 03: Impacts of Separation and Loss on Attachment: 00:27:00 •Module 04: Factors That Influence Development: 00:36:00 •Module 05: Cognitive Development: 00:25:00 •Module 06: Social and Emotional Development: 00:43:00 •Module 07: Personality and Intellectual Development of Children: 00:36:00 •Module 08: Stages of Language Development: 00:27:00 •Module 09: Understanding Moral Development: 00:18:00 •Module 10: Play, Imagination, and Creativity: 00:26:00 •Module 11: Problems of Infancy: 00:20:00 •Module 12: Problems of Childhood: 00:23:00 •Module 13: Problems of Adolescence: 00:28:00 •Assignment - Psychology Advanced Diploma: 00:00:00

Overview This comprehensive course on Financial Analysis will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Financial Analysis comes with accredited certification which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Financial Analysis. It is available to all students, of all academic backgrounds. Requirements Our Financial Analysis is fully compatible with PC's, Mac's, Laptop,Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 6 sections • 22 lectures • 02:42:00 total length •Financial Statement Analysis Objectives: 00:02:00 •Financial Analysis Methods in Brief: 00:10:00 •Ratio Analysis: 00:05:00 •Gross Profit Operating Margin Ratios: 00:10:00 •Net Profit Expense Control Ratios: 00:05:00 •ClassRoom Discussion for some other expenses: 00:07:00 •Use of Profitability Ratio to Understand Competitive advantage and Business Models: 00:08:00 •Return on Assets and FIxed Assets: 00:11:00 •Return on Capital Employed: 00:08:00 •Case Study Analysis of three telecom companies: 00:15:00 •Cautions for using return ratios on face value: 00:04:00 •Ratios which help to understand how efficiently assets are used: 00:17:00 •How we measure utlisation of assets not recorded in Balance Sheet: 00:09:00 •Liquidity Ratio to understand Risk inherent in companies: 00:05:00 •Long Term Liquidity Ratios: 00:06:00 •Financial Analysis Measure meant to understand efficiency in other operations: 00:04:00 •Summarise - Ratios use for operational analysis: 00:03:00 •Dupont Analysis to understand opportunities in optimising return on equity: 00:04:00 •Detecting Manipulation in accounts - Fake Sales: 00:11:00 •Detecting Manipulation - Wrong Depreciation and others: 00:06:00 •Pricing Decisions: 00:07:00 •How to make Capex Decisions: 00:05:00

Overview This comprehensive course on Phone-Based Customer Service will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Phone-Based Customer Service comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enroll in this course today to fast track your career ladder. Key Features of the Course: FREE Phone-Based Customer Service CPD-accredited certificate Get a free student ID card with Phone-Based Customer Service (£10 applicable for international delivery) Lifetime access to the Phone-Based Customer Service course materials The Phone-Based Customer Service comes with 24/7 tutor support Get instant access to this Phone-Based Customer Service course Learn Phone-Based Customer Service from anywhere in the world The Phone-Based Customer Service is affordable and simple to understand The Phone-Based Customer Service is an entirely online How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Phone-Based Customer Service. It is available to all students, of all academic backgrounds. Requirements Our Phone-Based Customer Service is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this Phone-Based Customer Service course, it can be studied in your own time at your own pace. Career Path Having these various qualifications of Phone-Based Customer Service will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 4 sections • 15 lectures • 06:13:00 hours total •Module 1: Introduction to Customer Service •Module 2: What's Different about Good Customer Service •Module 3: Customer Relationship Management •Module 4: Customer Service Communication Strategies •Module 5: Aspects of Phone Etiquette •Module 6: Building Rapport Over the Phone •Module 7: Inbound and Outbound Calls •Module 8: Active Listening and Managing Tough Callers •Module 9: Managing Interoffice Calls and Voicemail •Module 10: Problem Solving over the Phone •Module 11: Intra Organization Dealings •Module 12: Measuring Customer Service •Mock Exam - Phone-Based Customer Service •Final Exam - Phone-Based Customer Service •Order Your Certificate

In this exciting, educational and intriguing full day sea glass course, you will be shown how to make your own solid silver jewellery pieces incorporating sea glass and take away your own unique pieces to wear and treasure or as gifts for loved ones.

2 day Leadership workshop * Pre workshop Leadership diagnostic analyses your current leadership behaviour and impact on business results * Workshop format includes Diagnostic report debrief & planning for change, Leadership Style, Creating and communicating Vision, Goal setting and commitment to achievement, Coaching & Developing Staff, Performance Management, Rewards and Recognition, Teamwork and Motivation, via simulations, discussion and your current real-world issues. *Leadership diagnostic re-measure after 6 months to quantify improvement, change etc.

Adobe Acrobat is one of the most popular PDF creating a program. You can create, edit, and read in this one application. Adobe Acrobat Complete Course (7, 8 Pro & Pro XI) will give you a complete knowledge on the editing, integration with MS office, interface, cloud services, etc. In this course, you will learn about accessing, creating and saving, navigating, modifying, reviewing, and finally converting PDF documents to a smaller size, etc. This course will also give you a detailed explanation which will show how the acrobat reader 7, 8 and XI Pro are correlated to each other and how the program interface and functionality integrated with each edition. Finally, this course will help you acquire the basics of sophisticated and advanced features of Adobe Acrobat Pro. Learning Outcomes: Opening Adobe Acrobat Realising the interface Generating a PDF file Toil with your PDF file Get help in Adobe Acrobat Means to open a PDF file Go across in your PDF file Implementing Acrobat's tools Transferring text Window tools Learning to apply PDF pages Connecting files Applying collections Sending a file for rechecking Displaying comment Preserving your file Creating a PDF file Working with your PDF file Receiving help in Adobe Acrobat Means to create a PDF file Explore in your PDF file Applying Acrobat's tools Working with PDF pages Modifying your file Linking files Creating forms Applying collections Sending a file for review Forwarding a file for rechecking Rechecking the file Safeguarding your file Getting familiar with the user interface and accessing PDF documents Creating and saving PDF documents from existing documents and web pages, along with combining the documents for portfolios Searching PDF documents, working with bookmarks, and creating links and buttons for navigational purposes Changing PDF documents by manipulating the document pages, editing content and adding page elements Reviewing documents by adding markup and comments, along with comparing with other documents and managing reviews Changing PDF document file sizes, optimizing them, and covert and reuse the content Getting familiar with the Touch screen mode and changing preferences Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Adobe Acrobat Complete Course (7, 8 Pro & Pro XI) is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Adobe Acrobat Complete Course (7, 8 Pro & Pro XI) is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module : 1 Opening Adobe Acrobat 7 00:15:00 Understanding the Interface 00:30:00 Creating a PDF File 00:30:00 Working with your PDF File 00:30:00 Getting Help in Adobe Acrobat 00:30:00 Ways to Create a PDF File 00:30:00 Navigating in your PDF File 00:30:00 Using Acrobat's Tools 00:30:00 Moving Text 00:15:00 Window Tools 00:30:00 Working with PDF Pages 00:15:00 Polishing your File 00:30:00 Linking Files 00:30:00 Using Collections 00:30:00 Sending a File for Review 01:00:00 Reviewing the File 00:15:00 Viewing Comments 00:15:00 Protecting your File 01:00:00 Module : 2 Starting Out 00:15:00 Opening Adobe Acrobat 00:30:00 Understanding the Interface 00:30:00 Navigating Through Your PDF File 00:30:00 Getting Help in Acrobat 8 00:30:00 Working With PDF Files 00:30:00 Working with a PDF File 01:00:00 Ways to Create a PDF File 00:30:00 Creating a PDF Package 01:00:00 Using Acrobat's Tools 00:30:00 Moving Text 00:15:00 Window Tools 00:30:00 Working with PDF Pages 00:15:00 Polishing your File 00:30:00 Linking Files 00:30:00 Creating Forms 01:00:00 Using Collections 00:30:00 Sending a File for Review 01:00:00 Reviewing the File 00:15:00 Viewing and Sending Comments 00:30:00 Protecting your File 01:00:00 Adobe Reader 01:00:00 Internet Explorer 00:15:00 Using PDF Files with Microsoft Office 00:30:00 Module : 3 Open a PDF Document 01:00:00 Browse a PDF Document 01:00:00 Create and Save a PDF Document from an Existing Document 01:00:00 Create a PDF Document from a Web Page 01:00:00 Combine Multiple PDF Documents 01:00:00 PDF Portfolios 00:30:00 Perform a Search in a PDF Document 01:00:00 Search Multiple PDF Documents 00:30:00 Work with Bookmarks 00:30:00 Create Links and Buttons 01:00:00 Manipulate PDF Document Pages 01:00:00 Edit Content in a PDF Document 00:30:00 Add Page Elements 01:00:00 Add Comments and Markup 00:30:00 Compare PDF Documents 01:00:00 Initiate and Manage a Review 01:00:00 Reduce the File Size of a PDF Document 00:30:00 Optimize PDF Files 00:30:00 Convert and Reuse PDF Document Content 01:00:00 Using Touchscreen Devices 01:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Complete English Punctuation Online Training Course Are you looking to begin your English punctuation career or want to develop more advanced skills in English punctuation? Then this complete English punctuation online training course will set you up with a solid foundation to become a confident English / TEFL / TESOL or EFL teacher and help you to develop your expertise in English punctuation. This complete English punctuation online training course is accredited by the CPD UK & IPHM. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this complete English punctuation online training course will set you up with a solid foundation to become a confident English / TEFL / TESOL or EFL teacher and develop more advanced skills. Gain the essential skills and knowledge you need to propel your career forward as an English / TEFL / TESOL or EFL teacher. The complete English punctuation online training course will set you up with the appropriate skills and experience needed for the job and is ideal for both beginners and those currently working as an English / TEFL / TESOL or EFL teacher. This comprehensive complete English punctuation online training course is the perfect way to kickstart your career in the field of English punctuation. This complete English punctuation online training course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. If you're interested in working as an English / TEFL / TESOL or EFL teacher or want to learn more skills on English punctuation but unsure of where to start, then this complete English punctuation online training course will set you up with a solid foundation to become a confident English / TEFL / TESOL or EFL teacher and develop more advanced skills. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This complete English punctuation online training course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. Who should take this course? This comprehensive complete English punctuation online training course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of English punctuation. Entry Requirement There are no academic entry requirements for this complete English punctuation online training course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Career path This complete English punctuation online training course opens a brand new door for you to enter the relevant job market and also provides you with the chance to accumulate in-depth knowledge at the side of needed skills to become flourishing in no time. You will also be able to add your new skills to your CV, enhance your career and become more competitive in your chosen industry. Course Curriculum Period | English Punctuation Period Question Mark | English Punctuation Question Mark Exclamation Point | English Punctuation Exclamation Point Comma | English Punctuation Comma Semicolon | English Punctuation Semicolon Colon | English Punctuation Colon Apostrophe | English Punctuation Apostrophe Quotation Marks | English Punctuation Quotation Marks Parentheses | English Punctuation Parentheses Braces | English Punctuation Braces Brackets | English Punctuation Brackets Hyphen | English Punctuation Hyphen Dash | English Punctuation Dash Ellipsis | English Punctuation Ellipsis How to use i.e. | e.g. | etc. i.e. vs. e.g. vs. etc Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Overview This comprehensive course on Per Unit Analysis for Single and Three Phase Systems will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Per Unit Analysis for Single and Three Phase Systems comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Per Unit Analysis for Single and Three Phase Systems. It is available to all students, of all academic backgrounds. Requirements Our Per Unit Analysis for Single and Three Phase Systems is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 14 lectures • 06:05:00 total length •Module 01: Introduction: 00:06:00 •Module 02: Per Phase Analysis (R1): 00:35:00 •Module 03: The Normalization Process: 00:50:00 •Module 04: Single Phase PU Example (R1): 00:10:00 •Module 05: Three Phase PU Analysis & Transformer Configurations Part 1: 00:52:00 •Module 06: Three Phase PU Analysis & Transformer Configurations Part 2: 00:44:00 •Module 07: Three Phase PU Analysis & Transformer Configurations Part 3: 00:51:00 •Module 08: Change of Bases: 00:16:00 •Module 09: System Circuit Analysis: 00:27:00 •Module 10: Three Phase PU Example: 00:19:00 •Module 11: A Per Unit Example!: 00:09:00 •Module 12: A Per Unit Example Problem: 00:22:00 •Module 13: A Per Unit Example: 00:24:00 •Assignment - Per Unit Analysis for Single and Three Phase Systems: 00:00:00

Overview This comprehensive course on Flight Mechanics will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Flight Mechanics comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Flight Mechanics. It is available to all students, of all academic backgrounds. Requirements Our Flight Mechanics is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 6 sections • 21 lectures • 08:23:00 total length •Initial Presentation and Course overview: 00:02:00 •Frames of Reference: 00:29:00 •Derivation of Equations of Motion: 00:29:00 •Aerodynamics Overview: 00:58:00 •Atmospheric and Anemometry: 00:36:00 •Atmospheric Library - ISA Model and Anemometry: 00:40:00 •Equations of Motion - Forces and Moments: 00:19:00 •Equations of Motion - Body Rates: 00:13:00 •Equations of Motion - Euler Angles: 00:21:00 •Equations of Motion - Trajectory Data: 00:17:00 •Atmospheric Library - Wind effect and Aerodynamic angles: 00:13:00 •Propulsion Library: 00:12:00 •Aerodynamics Library - Coefficients: 00:08:00 •Aerodynamics Library - Conversions: 00:38:00 •Trimming the aircraft: 00:49:00 •Time-varying simulation of the aircraft: 00:32:00 •Aircraft Modes: 00:13:00 •Understanding Certification of an Aircraft: 00:46:00 •Introduction to Full Fly-By-Wire Aircraft: 00:28:00 •Resources: 00:00:00 •Assignment - Flight Mechanics: 00:00:00

Overview This comprehensive course on Influencing and Negotiating will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Influencing and Negotiating comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Influencing and Negotiating. It is available to all students, of all academic backgrounds. Requirements Our Influencing and Negotiating is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 3 sections • 21 lectures • 01:44:00 total length •Influencing: 00:08:00 •Influencing is about helping others understand: 00:05:00 •Your Personality affects how you influence others: 00:06:00 •Influence by Listening: 00:06:00 •Exercise: Your Influencing Inventory: 00:02:00 •What is Negotiation?: 00:05:00 •The Drivers of Success in Negotiation: 00:06:00 •Information and Power in Negotiation: 00:05:00 •Exercise: Prepare to Negotiate: 00:02:00 •Successful Negotiation: 00:05:00 •The Importance of Rapport: 00:07:00 •Questions in Negotiation: 00:04:00 •Reducing Stress in Negotiation: 00:06:00 •Exercise: Examine your Trust Profile: 00:05:00 •Bringing the Negotiation to a Close: 00:05:00 •Dealing with Deadlock: 00:07:00 •Negotiating Online: 00:04:00 •Specific Negotiation Scenarios: 00:05:00 •More Negotiation Scenarios: 00:08:00 •The Negotiator's Toolkit: 00:03:00 •Assignment -Influencing and Negotiating: 00:00:00