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Telephone Etiquette Certification Talking on the phone is an unavoidable aspect of working life. Regardless of your position, there is a good chance that you spend at least part of your day on the phone. Those who work in frontline positions, such as receptionists and customer service staff, may find that they spend a significant amount of time dealing with customers and clients over the phone. As a result, understanding proper phone etiquette is a vital part of any job. This course goes into detail regarding proper telephone etiquette, including an explanation as to why it is such an important skill to master. We begin by giving you the basics behind taking phone calls at work, including the tone that you should strive to use and a few tips on how to achieve it. Next, we discuss the crucial communication skills that you must master in order to always have successful telephone conversations. Without learning these communication skills, your callers may feel disrespected and may seek out similar services or products from a competitor. Finally, we discuss difficult calls. Despite you being polite, they are an unavoidable aspect of most frontline positions. Learning a few essential skills can help you diffuse such a tough situation. You Will Learn: The role that the telephone plays in the modern workplace, and why telephone etiquette is still important How to prepare your 'telephone voice', so that your callers can take you seriously, while also feeling respected The importance of an informative greeting What not to say when you are on the phone The five key aspects of active listening Benefits of Taking this Course Being more confident when you or your frontline staff answer the phone Learning how to make your customers feel welcome at your company from their first point of contact Learning the three steps involved in dealing with a difficult caller Understanding the importance of empathy Learning tips and tricks on how to make any call easier

***Free: 19 PDF Certificates | 19-in-1 Bundle | CPD Approved | Free Retake Exam | Tutor Suppo

Enroll in our CPD certified Family Support Worker Diploma Training online. Master essential skills to assist and empower families in need effectively.

Level 5 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited

Level 5 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited

5 STAR Rated | CPD Certified Diploma | 22-in-1 Premium Bundle | 22 Free PDF+ Transcript Certificate | Lifetime Access

Health & Safety is a significant concern. Everyone has an essential role to play in reducing deaths and accidents at work. Failure to meet the requirements of Health and Safety regulations carries serious consequences so understanding these requirements is vital. This course is aimed at those starting out in the construction industry and provides an introduction to some of the key aspects of health and safety on and around construction sites. It can be taken along with the accredited exam to provide you with a recognised qualification that can form part of your CSCS card application.

***24 Hour Limited Time Flash Sale*** Computer Hacking Forensic Investigator Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Are you a professional feeling stuck in your career, struggling to keep up with the ever-changing demands of the industry? Or perhaps you're a beginner, unsure of where to start or how to break into your desired field. Whichever stage you're in, our exclusive Computer Hacking Forensic Investigator Bundle provides unique insights and tools that can help you achieve your goals. Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our Computer Hacking Forensic Investigator bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. Whether you're looking to advance in your current role or embark on a new career journey, this bundle has everything you need to take your professional life to the next level. But that's not all. When you enrol in Computer Hacking Forensic Investigator Online Training, you'll receive 20 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free. Courses Are Included In this Computer Hacking Forensic Investigator Career Bundle: Course 01: Computer Hacking Forensic Investigator Course 02: COMPUTER NETWORKS SECURITY FROM SCRATCH TO ADVANCED Course 03: Cyber Security Incident Handling and Incident Response Course 04: CYBER SECURITY LAW TRAINING Course 05: Forensic Science and Law Enforcement Criminal Profiling Course 06: Forensic Scientist Course Level 3 Course 07: Forensic Anthropology Course 08: Forensic Psychology Course 09: UNDERSTANDING DATA PROTECTION AND DATA SECURITY Course 10: COMPTIA CYSA+ CYBERSECURITY ANALYST (CS0-002) Course 11: CompTIA PenTest+ (Ethical Hacking) Course 12: IT: Ethical Hacking & IT Security Course 13: Learn Ethical Hacking From A-Z: Beginner To Expert Course 14: Certificate in Anti Money Laundering (AML) Course 15: Web Application Penetration Testing Course 16: Penetration Testing with OWASP ZAP Course 17: Secure Programming of Web Applications - Developers and TPMs Course 18: Computer Programming Diploma Course 19: Essential IT Skills Level 2 Course 20: IT Support Technician With Level 7 in Strategic Learning & Development, you'll embark on an immersive learning experience that combines interactive lessons with voice-over audio, ensuring that you can learn from anywhere in the world, at your own pace. 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Computer Hacking Forensic Investigator premium bundle consists of 20 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of the Computer Hacking Forensic Investigator is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience. Certification You have to complete the assignment given at the end of the Computer Hacking Forensic Investigator course. After passing the Computer Hacking Forensic Investigator exam You will be entitled to claim a PDF & Hardcopy certificate accredited by CPD Quality standards completely free. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Computer Hacking Forensic Investigator course is ideal for: Students seeking mastery in Level 7 in Strategic Learning & Development Professionals seeking to enhance Computer Hacking Forensic Investigator skills Individuals looking for a Level 7 in Strategic Learning & Development-related career. Anyone passionate about Level 7 in Strategic Learning & Development Requirements This Computer Hacking Forensic Investigator doesn't require prior experience and is suitable for diverse learners. Career path This Computer Hacking Forensic Investigator bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates CPD Accredited Digital Certificate Digital certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - Included If you are an international student, you will be required to pay an additional fee of 10 GBP for international delivery, and 4.99 GBP for delivery within the UK, for each certificate

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Are you passionate about positively impacting the health and well-being of communities? Our Public Health Diploma Training is your gateway to mastering the essential principles and skills to excel in this vital field. Adding to that, in 2021-2022, there was a 13.5% increase in the number of public health professionals in the UK. And still, there are around 1,000 vacancies for public health consultants. So this is the right time to take the course. Our Public Health Diploma Course Bundle provides a well-rounded foundation in public health principles and practices. You'll gain a strong understanding of core areas like health promotion, disease prevention, safeguarding, and epidemic preparedness. The bundle includes specialised courses on diabetes awareness, hormone health, nutrition, phlebotomy, and first aid, making you a valuable asset in various public health settings. With a single payment, you will gain access to Public Health Bundle, including 10 premium courses, a QLS Endorsed Hardcopy certificate (for the title course) and 11 PDF certificates for Absolutely free. This Public Health Bundle Package includes: Main Course: Diploma in Public Health at QLS Level 4 10 Additional CPDQS Accredited Premium Courses - Course 01: Health and Social Care Level 5 Diploma Course 02: Diabetes Awareness (Type 1 and Type 2) Course 03: Hormone Health & Testosterone Course Course 04: Safeguarding Children Course Course 05: Safeguarding Vulnerable Adults - Level 3 Course 06: Epidemic and Pandemic: Awareness & Safety Course Course 07: Nutrition Masterclass Phlebotomist Training Course 08: Phlebotomist Training Course 09: Personal Hygiene Course Course 10: Basic First Aid By enrolling in this bundle, you will unlock a world of opportunities in the public health sector. Invest in your future and embark on a rewarding career path that has the potential to improve lives and shape a healthier society. Learning Outcomes of our Public Health Bundle: Identify key public health issues and their impact on individuals and communities. Develop strategies to promote health and wellbeing across different populations. Apply safeguarding principles to protect children and vulnerable adults. Gain practical skills in phlebotomy and first aid procedures. Understand the causes and consequences of epidemics and pandemics. Implement evidence-based approaches to public health interventions. Why Choose Us? Get a Free QLS Endorsed Certificate upon completion of Public Health Get a free student ID card with Public Health Training program (£10 postal charge will be applicable for international delivery) The Public Health is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Public Health course materials The Public Health comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Main Course: Diploma in Public Health at QLS Level 4 Introduction Principles Understanding Epidemiology Disease Control Understanding Measures of Disease Frequency Maternity and Childbirth Environment and Public Health Health System and Policy Ethics Course 01: Health and Social Care Level 5 Diploma Introduction to Health and Social Care Communication and its Relevance Rights and Responsibilities as a Health and Social Care Worker Role as A Caregiver and Healthcare Professional Important Principles and Policies in Health and Social Care Work Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 1 Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 2 Safeguarding Vulnerable Individuals Course 02: Diabetes Awareness (Type 1 and Type 2) Module 01: What Is Diabetes Module 02: The Diabetes Challenge Module 03: The Cost Of Diabetes In Social Care Module 04: Type 1 Diabetes Module 05: Type 2 Diabetes Module 06: Type 2 Diabetes Treatments Module 07: Prediabetes Module 08: Gestational Diabetes Module 09: Other Types Of Diabetes Module 10: Hypoglycaemia Module 11: Hyperglycaemia And Hyperosmolar Hyperglycaemic State Module 12: Glossary Of Diabetes Terms =========>>>>> And 8 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your QLS Endorsed Certificates and CPD Accredited Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £89) CPD 225 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no requirement to have qualifications or experience to enrol in this Public Health bundle. Also, our Public Health Bundle is perfect for: Any individual with an interest Interested in medicine Health and social career Requirements There is no prior knowledge required. This Public Health bundle is designed for the most inexperienced individuals or students. Career path The average yearly salary for a Public Health Manager in the United Kingdom is roughly £55,000, which is 18% more than the national average. Public health Nutritionist Local educator Social worker Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Diploma in Public Health at QLS Level 4 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.