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Advanced audio-visual learning modules of these Call Centre Training courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Call Centre Training, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Call Centre Training Bundle Consists of the following Premium courses: Course 01: Phone-Based Customer Service Course 02: Customer Relationship Management Course 03: Retail Strategy Course 04: Public Speaking and Presentation Skill Course Course 05: Sales: Psychology of Customers Course 06: Telesales Executive Training Course 07: Facilities Management Level 3 Course 08: Data Protection and Data Security Level 2 Course 09: Effective Communication Skills Diploma Course 10: The Formula to Talk with Strangers Course 11: Emotional Intelligence and Human Behaviour Course 12: Content Management Course 13: Touch Typing Essential Skills Level 3 Course 14: Stress Management Training Benefits you'll get choosing Apex Learning for this Call Centre Training: Pay once and get lifetime access to 14 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Call Centre Training expertise and essential knowledge, which will assist you in reaching your goal. Curriculum: Course 01: Phone-Based Customer Service Module 1: Introduction to Customer Service Module 2: What's Different about Good Customer Service? Module 3: Customer Relationship Management Module 4: Customer Service Communication Strategies Module 5: Aspects of Phone Etiquette Module 6: Building Rapport Over the Phone Module 7: Inbound and Outbound Calls Module 8: Active Listening and Managing Tough Callers Module 9: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Course 02: Customer Relationship Management Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 03: Retail Strategy Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: Retail Buying and Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management in Retailing Module 06: The Sales Process and Dealing with Customers at the Checkout Module 07: Importance of Consumer Behaviour Module 08: Taking Trends and Targeting Customers Effectively Module 09: The Importance of Communicating with Customers Module 10: Choosing a Retail Location Module 11: Retail Psychology Module 12: Negotiate the Right Deal with Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills for Leading Your Team Module 15: Selling in Multiple Channels Module 16: Retail Brand Management Module 17: Health & Safety for Retail Stores Module 18: Consumer Rights Act Course 04: Public Speaking and Presentation Skill Course Introduction QUICK UNLEARNING Before Starting this "SKILL" IS THIS HAPPENED WITH YOU???? Impressive Methods of Hooking Audience, even before your Speech or Presentation 6 Highly Impressive Methods of Starting any Speech or Presentation!! Body Language: 6 Methods for Impressive Body Language for Speech or Presentation Vocal Variety: 3 Methods (VST) for POWERFUL Vocal Variety Effective Methods of Ending Any Speech or Presentation Course 05: Sales: Psychology of Customers Introduction Introducing A.S.K - concentrating on 'A' for ATTRACT. Section 3 The 'S' of A.S.K. - SERVING Section 4 The K of A.S.K Section 5 ...And lastly... Course 06: Telesales Executive Training Module 1: Introduction to Tele Sales Executive Training Module- 2: All About Telemarketing Module 3: Elevate Sales on Telephone Module 4: Prospective Telephone-Sales Expert Module 5: The Right Words and Phrases to Use on a Sales Call Module 6: Preparing The Call Module 7: Opening The Call Module 8: Structuring The Call Module 9: Verbal Communication Skills Module 10: Dealing with Objections Module 11: Closing the Sale/ Gaining Commitment Module 12: Dealing with Rejection Module 13: Close a Sale Call Module 14: Increasing your Earnings by Expanding Sales Course 07: Facilities Management Level 3 Module 01: Introduction to Facility Management Module 02: Space Management Module 03: Managing Workplace Services Module 04: Human Resource and Contract Management Module 05: Lease Purchase and Vendor Management Module 06: Health and Safety at Work Module 07: Sustainable Facility Management Module 08: Maintenance and Repairs Module 09: Project Management Module 10: Business Development and Succession Planning Course 08: Data Protection and Data Security Level 2 GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Course 09: Effective Communication Skills Diploma Module 01: Business Communication Module 02: Verbal and Non-verbal Communication Module 03: Written Communication Module 04: Electronic Communication Module 05: Communicating with Graphic Module 06: Effectively Working for Your Boss Course 10: The Formula to Talk with Strangers Section 01: Course Overview Section 02: The Formula Section 03: Summary Section 04: End Course 11: Emotional Intelligence and Human Behaviour Module 01: Human Behaviour and Basic Psychological Process Module 02: Evolutionary Perspective of Human Behaviour Module 03: Human Intelligence Module 04: Intelligence Test and Variations in Intelligence Module 05: Learning and Conditioning Module 06: Language and Communication Module 07: Introduction to Emotion Module 08: Emotion Influences Cognition Module 09: Stress, Anger and Conflict Module 10: Emotional Intelligence Module 11: Self-Leadership Module 12: Neuro-Linguistic Programming (NLP) Course 12: Content Management Module 01: Introduction to Content Management Module 02: Content Management System (CMS) Module 03: Basics of Content Management Systems Module 04: Content Strategy Module 05: Content Marketing Module 06: Content Marketing Tools and Tactics Module 07: Content Marketing Strategy Course 13: Touch Typing Essential Skills Level 3 Module 01: Getting Started Module 02: DRILL 1 The home keys Module 03: DRILL 2 e and i, g and h Module 04: DRILL 3 o and n, shift keys and t Module 05: DRILL 4 extra practice . and y Module 06: DRILL 5 , and w Module 07: DRILL 6 m and u Module 08: DRILL 7 v and x Module 09: DRILL 8 sentence drills Module 10: DRILL 9 figures Module 11: DRILL 10 alphabetical paragraphs Module 12: Recap Course 14: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Call Centre Training bundle. Requirements Our Call Centre Training course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Call Centre Training expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Phone-Based Customer Service) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Phone-Based Customer Service) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.
24-Hour Knowledge Knockdown! Prices Reduced Like Never Before The UK insurance industry is a major employer, contributing significantly to the economy. Did you know that the UK insurance industry employs over 300,000 people?The demand for qualified professionals is high, and with the ever-changing financial landscape, staying up-to-date is crucial. Are you interested in a challenging and rewarding career in insurance? This comprehensive Insurance training bundle equips you with the essential knowledge and skills to succeed. This Insurance Training Bundle equips you with a strong understanding of the key principles and practices within the UK insurance market. Across five engaging courses, you'll delve into core topics like the UK Insurance Diploma, gaining a thorough understanding of insurance products, regulations, and distribution. You'll also explore financial management, tax accounting specific to the UK, the intricacies of UK pensions, and the fundamentals of banking and finance accounting. By the course's end, you'll be well-positioned to navigate the UK insurance landscape with confidence. Our Bundle contains 5 of our premium courses for one discounted price: Course 01: UK Insurance Diploma Course 02: Financial Management Course 03: UK Tax Accounting Course 04: Pension UK Course 05: Banking and Finance Accounting Whether you're a complete beginner or looking to advance your current knowledge, this Insurance Training Bundle offers a valuable learning experience. Invest in your future and take the first step towards a rewarding career in the UK insurance industry. Enroll today and unlock a world of opportunity! Learning Outcomes of Insurance Training Develop comprehensive knowledge of UK insurance products and industry regulations. Gain expertise in financial management principles and practices. Understand tax accounting and its implications in the insurance sector. Explore pension planning strategies and their role in financial planning. Learn banking and finance accounting principles for insurance professionals. Acquire skills in risk assessment, policy underwriting, and client advisory services. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Insurance Training Get a free student ID card with Insurance Training Training program (£10 postal charge will be applicable for international delivery) The Insurance Training is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Insurance Training course materials The Insurance Training comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: UK Insurance Diploma Module 01: Definition Of Insurance Module 02: An Overview Of The Insurance Industry In The UK Module 03: Basics Of Insurance Module 04: Principles And Practices Of Insurance Module 05: Insurance Contract: Elements And Clauses Of Insurance Contract Module 06: Home Insurance Module 07: Life And Health Insurance Module 08: Business Insurance Module 09: Vehicle Insurance Module 10: Human Behaviour In Insurance Module 11: Essential Skills For The Insurance Account Manager And Broker Module 12: Underwriting Essentials Module 13: Insurance Fraud Course 02: Financial Management MODULE 01: Introduction To Financial Management MODULE 02: Fundamentals Of Budgeting MODULE 03: The Balance Sheet MODULE 04: The Income Statement MODULE 05: The Cash Flow Statement MODULE 06: Statement Of Stockholders' Equity MODULE 07: Analysing And Interpreting Financial Statements MODULE 08: Inter-Relationship Between All The Financial Statements MODULE 09: International Aspects Of Financial Management Course 03: UK Tax Accounting Module 01: Definition Module 02: An Overview Module 03: Basics Module 04: Principles and Practices Module 05: Contract: Elements and Clauses of Contract Module 06: Home Insurance Module 07: Life and Health Insurance Module 08: Business Insurance Module 09: Vehicle Insurance Module 10: Human Behaviour Module 11: Essential Skills for the Account Manager and Broker Module 12: Underwriting Essentials Module 13: Fraud =========>>>>> And 2 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*5 = £65) CPD Hard Copy Certificate: £29.99 CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Insurance newcomers Career changers Finance professionals Accounting specialists Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Insurance broker Underwriter Claims adjuster Risk manager Insurance consultant Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.
In today's fast-paced world, where communication and information are king, the role of proofreading & copyediting has never been more crucial. As a proofreader or copy editor, you wield the power to ensure the accuracy, clarity, and professionalism of written content, from marketing materials to legal documents. If you're fascinated by the nuances of language and have a sharp eye for detail, then this Level 5 Diploma in Proofreading and Copy Editing is the perfect course for you. It will equip you with the essential skills and knowledge to become a highly sought-after professional in this growing field. In this comprehensive program, you'll delve into the intricacies of proofreading & copyediting, learning to identify and correct grammatical errors, inconsistencies, and typos. You'll also gain expertise in applying style guides, ensuring adherence to industry standards and maintaining consistency across a wide range of written materials. So, Enrol today and discover the power of proofreading & copyediting to make a real difference in the world of written communication. Level 5 Diploma in Proofreading & Copy Editing Course Learning Outcomes: Develop a comprehensive understanding of proofreading & copyediting principles and practices Master the art of identifying and correcting grammatical errors, inconsistencies, and typos Apply style guides effectively to ensure adherence to industry standards and maintaining consistency Enhance your proofreading & copyediting skills through real-world case studies and exercises Explore career paths and strategies for success in the proofreading & copyediting industry Level 5 Diploma in Proofreading & Copy Editing Module 01: Proofreading Basics Module 02: Applying the Style Guide Module 03: Spelling and Grammar Module 04: Proofreading on Paper Module 05: Proofreading On-Screen Module 06: Copy-Editing Basics Module 07: Copy-Editing - The Use of Language Module 08: Copy-Editing - Checking Accuracy and Facts Module 09: Copy-Editing - The Beginning and The End Module 10: Copy-Editing - Legal Checks Module 11: Finding Work and Developing Your Career Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Level 5 Diploma in Proofreading & Copy Editing Proofreader Copy Editor Editorial Assistant Content Editor Technical Writer Marketing Copywriter Requirements Level 5 Diploma in Proofreading & Copy Editing To enrol in this Level 5 Diploma in Proofreading & Copy Editing, Purchasing & Procurement course, all you need is a basic understanding of the English Language and an internet connection. Career path Level 5 Diploma in Proofreading & Copy Editing Proofreader: £22,000 to £35,000 per year Copy Editor: £25,000 to £40,000 per year Content Editor: £28,000 to £45,000 per year Editorial Assistant: £20,000 to £30,000 per year Content Manager: £30,000 to £50,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each
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