4519 Essential Skills courses delivered Online

In today's competitive business environment, effective customer relationship management (CRM) is a must. This CPD Accredited CRM Course provides a solid understanding of the strategies and tools used to manage customer interactions and drive business growth. Designed to provide you with a thorough grounding in CRM principles, this course equips you with the knowledge needed to build strong customer connections, enhance loyalty, and improve overall business performance. Whether you're an aspiring marketer or looking to expand your skill set in the customer service realm, this course will give you the critical insights to handle customer relationships with confidence. The course content covers a wide range of topics including CRM strategy, customer segmentation, database management, and the role of technology in enhancing customer engagement. Delivered entirely online, it allows you to learn at your own pace while building up essential CRM expertise. By the end of the course, you’ll have a comprehensive understanding of the CRM landscape, along with the tools to implement successful strategies within your organisation, enhancing customer satisfaction and retention. This course provides the flexibility to improve your knowledge base from anywhere, with no need for physical attendance—ideal for busy professionals. Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The CRM - Customer Relationship Management - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our CRM - Customer Relationship Management - CPD Accredited training.

They say actions speak louder than words—and in the world of body language, this couldn’t be truer. Whether you're navigating a negotiation or simply reading between the lines in a video call, understanding non-verbal cues gives you the edge. This CPD-accredited course peels back the layers of human behaviour to reveal how posture, gestures, and facial expressions convey messages even when words fall short. It’s all about making sense of the silent conversation happening around us, every day. Designed for learners from all backgrounds, this course offers structured insights into how body language influences perception, trust, and communication. Whether you're looking to enhance your interpersonal dynamics or simply want to know when someone’s fibbing during a Zoom call—this course equips you with the knowledge to read people with greater clarity. Flexible, accessible and jargon-free, it’s a fascinating journey into what we all say without saying a word. Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: Module 01: Understanding the Basics Module 02: Non-Verbal Communication Module 03: Science of Body Language - Head-Part 1 Module 04: Science of Body Language - Head-Part 2 Module 05: Science of Body Language - Hand Module 06: Science of Body Language - Mid Body Module 07: Science of Body Language - Lower Body Module 08: Understanding People Module 09: Personality and Types of It Module 10: Digital Body Language Module 11: Use Body Language Module 12: Persuasion or Manipulation Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. CPD 15 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The The Secrets of Body Language - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our The Secrets of Body Language - CPD Accredited training.

Looking to gain a solid grasp of accountancy without stepping foot in a classroom? This CPD-accredited online course is designed to walk you through the essentials of accounting with clarity and a bit of charm. Whether you’re brushing up on the basics or curious about cash flow and balance sheets, this flexible programme is tailored to suit learners who prefer structure without the stiff upper lip. From core accounting concepts to understanding ledgers and reports, each module is packed with expert-led insights designed to build confidence at your own pace. This course is ideal for those working in administration, finance, small business operations or simply anyone keen on understanding the numbers behind the scenes. You’ll be able to study from anywhere, anytime—without having to decode jargon or wrestle with complicated theories. With lifetime access and instant certification upon completion, it’s never been simpler to explore accountancy in a way that’s straightforward, informative and smartly delivered. Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: Module 01: Introduction to Accounting Module 02: The Role of an Accountant Module 03: Accounting Concepts and Standards Module 04: Double-Entry Bookkeeping Module 05: Balance Sheet Module 06: Income statement Module 07: Financial statements Module 08: Cash Flow Statements Module 09: Understanding Profit and Loss Statement Module 10: Financial Budgeting and Planning Module 11: Auditing Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The Accountancy - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Accountancy - CPD Accredited training.

The Commercial Management - CPD Accredited Course is designed for those aiming to enhance their understanding of the core principles and techniques essential to effective commercial management. This course offers a well-rounded insight into the strategies used to manage complex commercial operations, focusing on everything from contract negotiation to financial management. It is ideal for individuals looking to strengthen their skills and advance their careers in this dynamic field. Through carefully crafted content, the course delves into the various facets of commercial management, allowing participants to learn at their own pace. No prior experience is required, making it accessible for both newcomers and professionals who wish to refresh their knowledge. With a CPD accreditation, it provides formal recognition of your commitment to ongoing professional development, opening doors to further career growth and opportunities. Ideal for both individuals and businesses, this course provides a structured approach to mastering commercial management fundamentals, all within a flexible online learning environment. Course Curriculum: Module 01: Introduction to Commercial Management Module 02: Commercial Relationship Part-1 Module 03: Commercial Relationship Part-2 Module 04: Partnership and Agreements Module 05: Budget Management Module 06: Cash Flow Management Part- 1 Module 07: Cash Flow Management Part- 2 Module 08: Negotiation Module 09: Commercial Risk Management Module 10: Commercial Project Management Module 11: Customer Relationship Management (CRM) Part-1 Module 12: Customer Relationship Management (CRM) Part-2 Module 13: Managing Customer Lifecycle Module 14: Roles of Shareholders in Commercial Management Module 15: Loans and Debts Management Module 16: Commercial Legislations Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing Commercial Management - CPD Accredited course. For each test, the pass mark will be set to 60%. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The Commercial Management - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Commercial Management - CPD Accredited training.

Culture may not come with a user manual, but misunderstand it, and you’ll soon wish it did. This Cross-Cultural Awareness Training course helps you navigate international environments without unintentionally committing diplomatic blunders—or mistaking someone’s silence for agreement. From office emails to virtual meetings across time zones, cultural fluency isn't a luxury; it's the difference between smooth collaboration and an awkward shuffle of misread signals. Designed to broaden your intercultural perspective without the need to leave your desk, this CPD-accredited course unpacks cultural frameworks, communication nuances, etiquette etiquette (yes, that’s on purpose), and everything in between. Whether you're liaising with global teams, managing diverse clients, or simply tired of Googling "Is it rude to say this in Japan?", this course arms you with the knowledge to engage confidently and sensitively across cultures—without the guesswork or accidental faux pas. Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: Module 01: Introduction to Cross-Cultural Awareness Module 02: Cross-Cultural Communication Module 03: Corporate Cross-Cultural Awareness Module 04: Cross-Cultural Design Module 05: Cross-Cultural Competency Module 06: Cultural Values Module 07: Working with and Managing a Culturally Diverse Team Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Cross-Cultural Awareness Training - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Cross-Cultural Awareness Training - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Cross-Cultural Awareness Training - CPD Accredited training.

The Mastering Organisational Chaos course is designed for professionals looking to sharpen their ability to navigate and manage the complex dynamics of modern business environments. Whether you're leading a team or managing multiple projects, this course offers practical insights into creating harmony within organisational structures. You'll learn to identify key challenges that often lead to disorganisation and explore strategic approaches to streamline operations, improve communication, and drive team success. Throughout the course, you will develop the skills to prioritise tasks effectively, enhance workflow efficiency, and improve decision-making processes. By examining common pitfalls that contribute to chaos, you'll gain the tools to establish clear structures, boost morale, and ensure sustainable progress. This course is ideal for those seeking to take control of organisational challenges and create a balanced and focused work environment. With expert-led content and actionable strategies, this course will guide you in mastering the art of organisational management in today's fast-paced world. Course Curriculum: Module 01: Introduction to Organisational Chaos Module 02: Priority-Planning for Managing Organisational Chaos Module 03: Effective Decision Making to Prevent Chaos Module 04: Communication in Organisational Chaos Module 05: Master Chaos With Critical Thinking Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Mastering Organizational Chaos course - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Mastering Organizational Chaos course - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Mastering Organizational Chaos course - CPD Accredited training.

The Legal Advisor Training - CPD Accredited Course is designed for individuals aiming to strengthen their understanding of legal principles and enhance their advisory capabilities. Whether you're an aspiring legal professional or someone looking to refine your expertise, this course provides essential insights into the legal landscape, tailored to meet current industry needs. It offers a structured, online learning experience that ensures you gain a deep understanding of key legal concepts and frameworks. Throughout this course, you will engage with a range of topics that address both fundamental and advanced legal issues, all while maintaining a focus on real-world application. The CPD accreditation guarantees that the course meets rigorous standards, ensuring that your learning remains relevant and up-to-date. With expert-led modules, you’ll develop a clearer perspective on legal advice delivery, enhancing your ability to make informed, sound decisions in any advisory capacity. Course Curriculum: Module 01: Legal Advice and Advisor Module 02: Legal Terminology Module 03: Law and Legal System Module 04: Property Law Module 05: Wills, Probate, Estate Law Module 06: Contract & Business Law Module 07: Family Law Module 08: Criminal and Tort Law Module 09: Human Rights Module 10: Organising Work in MS Word Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Legal Advisor Training - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Legal Advisor Training - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Legal Advisor Training - CPD Accredited training.

The Financial Management - CPD Accredited Course offers individuals an opportunity to build a solid foundation in managing financial resources effectively. Designed for professionals looking to enhance their understanding of finance, this course covers the essential principles and strategies necessary for success in today's dynamic business environment. Through structured learning, participants will explore budgeting, financial analysis, and strategic decision-making, equipping themselves with the knowledge to make informed financial choices. Whether you’re aiming to optimise business performance or manage personal finances more efficiently, this course provides the skills needed to navigate financial challenges with confidence. It offers a deep dive into financial theories and techniques that are crucial in today’s rapidly evolving economic landscape. With a focus on fostering clear financial thinking, this programme ensures that participants are well-prepared to manage financial operations efficiently and contribute to the growth and sustainability of their organisations. Course Curriculum: Module 01: Introduction to Financial Management Module 02: Fundamentals of Budgeting Module 03: The Balance Sheet Module 04: The Income Statement Module 05: The Cash Flow Statement Module 06: Statement of Stockholders' Equity Module 07: Analysing and Interpreting Financial Statements Module 08: Inter-Relationship Between all the Financial Statements Module 09: International Aspects of Financial Management Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Financial Management - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Financial Management - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Financial Management - CPD Accredited training.

Step into the world of financial investigations with a course that’s as sharp as your analytical thinking. Designed for those who need to detect, trace, and understand financial crime, this CPD Accredited programme unpacks the layers behind fraud, money laundering, and illicit financial activity. You’ll explore key investigative processes, learn to interpret financial data, and get to grips with how cases are built — all through structured, expert-led modules delivered 100% online. Whether you're new to the field or looking to sharpen your expertise, this course gives you the knowledge needed to operate with confidence. It suits professionals working in law enforcement, accountancy, risk management, or those supporting legal teams. With flexible online learning and bite-sized content that respects your schedule, it’s built for busy professionals who want sharp, relevant insights without wading through fluff. Expect direct, no-nonsense learning with a tone that respects your intelligence — and just enough edge to keep it interesting. Course Curriculum: Module 01: Introduction to Financial Investigator Module 02: Introduction to Financial Investigation Module 03: Characteristics of Financial Crimes Module 04: Categories of Financial Crimes Module 05: Financial Crime Response Plan Module 06: Collecting, Preserving and Gathering Evidence Module 07: Laws against Financial Fraud Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Financial Investigator - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Financial Investigator - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Financial Investigator - CPD Accredited training.

Protecting your back isn’t just about lifting with your legs—it starts with the right knowledge. This CPD Accredited Manual Handling Training course is designed to give individuals and professionals a clear, no-nonsense understanding of how to move and handle objects safely in the workplace. Whether you're in logistics, care, retail, or office-based roles, the course keeps things straightforward while covering the essential principles of safe movement, posture, and injury prevention. Delivered entirely online, this course fits neatly around your schedule—no heavy lifting required. It’s informative, accessible, and built to sharpen awareness of everyday risks that can often go unnoticed. With engaging content, visual aids, and clear guidance, it’s an ideal way to stay informed and up to date. Learn how to handle tasks sensibly, reduce strain on your body, and apply smart techniques that support long-term wellbeing at work. Course Curriculum: Module 01: Introduction, Legislation and Guidance Module 02: Manual Handling Hazards and Injuries Module 03: Manual Handling Risk Assessments Module 04: Controlling and Reducing the Risks Module 05: Safe Lifting Techniques Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Manual Handling Training - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Manual Handling Training - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Manual Handling Training - CPD Accredited training.