17107 ESS courses delivered Online

Level 5 QLS Diploma | QLS Certificate Included | 11 CPD Courses & PDF Certificates | CPD Accredited | Tutor Support

QLS Level 1 | FREE QLS Hard Copy Certificate | 10 CPD Courses & PDF Certificates | 150 CPD Points | CPD Accredited

Essential mandatory health care training for health and social care staff. Gain crucial skills for effective care delivery.

Level 5 QLS Diploma | FREE QLS Hard Copy Certificate | FREE 11 CPD Courses & PDF Certificates | Lifetime Access

Level 5 QLS Diploma | FREE QLS Endorsed Certificate | Free 10 CPD Courses & PDF Certificates | Lifetime Access

Welcome to this dual-phase course. In the first segment, we delve into neural networks and deep learning. In the second, ascend to mastering Generative Adversarial Networks (GANs). No programming experience required. Begin with the fundamentals and progress to an advanced level.

🎥 On-Demand Course Description Welcome to your communication upgrade. Whether you're in back-to-back meetings, managing multiple execs, or juggling office drama with grace, strong communication isn't just helpful, it's essential. In this on-demand session, Introduction to Effective Communication, you'll get immediate access to 20 of Monique Helstrom’s most effective, most-requested communication tips - the exact strategies she’s used while coaching leaders, assistants, and teams across the globe. What’s covered? We’ll explore the key “why, who, when, where, what, and how” of communication in everyday settings. From emails to in-person chats, from giving feedback to navigating tricky dynamics - this training is designed to be practical, honest, and instantly usable. Paired with a downloadable workbook filled with real-world examples, reflection prompts, and mini-exercises, you’ll walk away with communication tools that can transform your professional relationships - and maybe even a few personal ones too. 💡 Fun fact: Companies lose an average of $62.4 million a year due to poor communication (yep, really). Imagine how much value you could add just by doing this course. 🤝 Elite Forums x Monique Helstrom Partnership At Elite Forums, we believe in training that makes a real-world difference — not just theory, but practical tools you can apply immediately. That’s why we’ve partnered with Monique Helstrom, a renowned communication coach and former “Chief of Simon Sinek,” to bring her signature communication training to our global community of admin professionals. This self-paced, on-demand session is available anytime, anywhere, so whether you’re at your desk, on your commute, or relaxing at home, you can learn at a pace that works for you. Monique brings decades of experience, real talk, and no-fluff guidance that helps assistants stand tall, speak clearly, and lead with confidence. We’re thrilled to have her on board — and even more excited for what you’ll take away. 💬 Why Should an EA, PA or Admin Professional Do This Course? You already wear ten hats and manage chaos like a pro. But imagine what could happen if you refined the one skill that ties it all together - communication. Here’s what’s in it for you: Handle difficult conversations with more ease and confidence Give and receive feedback without the awkwardness Set clear boundaries and expectations with executives and teams Showcase your leadership and influence through thoughtful communication Build stronger relationships across all levels of your organisation Reduce misunderstandings and stop things from falling through the cracks In short? Communication is your secret weapon. Whether you're in the office or on Zoom, supporting one exec or an entire team, this training will help you elevate how you show up, how you're heard, and how you're respected.

Level 4 QLS Endorsed Diploma | 120 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support

Looking to enhance your communication skills and provide top-notch customer service? Look no further than our comprehensive Call Centre Training course! This interactive course is designed to equip you with the skills and knowledge needed to excel in a fast-paced call centre environment. From developing effective speaking and active listening skills to handling customer complaints with empathy and professionalism, our training covers it all. You'll receive training in using call centre software and tools and learn how to think critically and creatively to find solutions to customer problems. This training helps you refine your abilities and opens up job opportunities as we provide you with a thorough overview of how to manage call centre sales. Then we look at consumer behaviour patterns to illustrate how to utilise the best language and tools to close more deals. Next, it covers the fundamental expectations for customer conduct during conversations and evaluates different communication channels. Lastly, set out the guidelines for proper phone etiquette, and highlight helpful resources and methods you might employ to excel at a contact centre. We understand the importance of time management in a call centre, so you'll also learn how to manage your time effectively to ensure you are providing excellent customer service while meeting your own performance goals. By the end of the course, you'll be equipped with the skills and knowledge needed to deliver exceptional customer service and drive customer satisfaction. So why wait? Join our Call Centre Training course today and take the first step towards a successful career in the call centre industry! Learning Outcome After this course, you will be able to: Determine what drives customers' purchases and the various conversational tenses. Describe the many methods and instruments that may be applied to leave clients with a favourable impression. Explore the steps involved in defining goals and benchmarks to build an effective call centre team. State the important terms and procedures that can help you get ready for a sales call. Analyse the strategies you may use to overcome the objections and rejections of clients. Determine the procedures necessary to turn calls into sales. Give a definition of "telemarketing" and describe how it became a significant industry. This Call Centre Training Bundle Consists of the following Premium courses: Course 01: Phone-Based Customer Service Course 02: Customer Relationship Management Course 03: Retail Strategy Course 04: Sales: Psychology of Customers Course 05: Telesales Executive Training Course 06: Facilities Management Level 3 Course 07: Data Protection and Data Security Level 2 Course 08: Effective Communication Skills Diploma Course 09: Public Speaking and Presentation Skill Course Course 10: The Formula to Talk with Strangers Course 11: Touch Typing Essential Skills Level 3 Enrol now in Call Centre Training to advance your career, and use the premium study materials from Apex Learning. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Call Centre Training expertise and essential knowledge, which will assist you in reaching your goal. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals who would benefit from enrolling in our Call Centre Training course include: Aspiring people who want to work in a call centre. Representatives, customer service managers, and technical support specialists. Sales representatives who handle customer interaction. People who want to learn about call centres for future benefits. Requirements This Call Centre Training course has been designed to be fully compatible with tablets and smartphones. Career path Upon successful completion of the course, the learner will have the opportunity to pursue a career in the relevant field. Here are some career choices one could go for: Training Officer: £15,000 to £35,000 Call Centre Operator: £15,000 to £28,000 Receptionist: £15,000 to £22,000 Certificates Certificate of completion Digital certificate - Included

Unlock your potential as a sports coach with our comprehensive Sports and Fitness Coaching course! Our Sports and Fitness Coaching course is designed for individuals who have a passion for sports and a desire to inspire and guide others to reach their full potential.