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17042 ESS courses in Manchester delivered Online

Health and Safety Executive Training

By Online Training Academy

Are you ready to take your career in health and social care to the next level? Our comprehensive Health and Safety Executive Training course is designed to provide you with the knowledge, skills, and confidence to excel in your role as a health and social care professional. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access The Health and Safety Executive Training course provides comprehensive education for those in the health and social care sector. Learners will understand the basics of health and social care, including key principles and policies. They will improve their communication skills, learn to promote equality and diversity, and understand their rights and responsibilities in the workplace. The course also covers safeguarding vulnerable individuals and the roles and duties of a caregiver and healthcare professional. Students will gain knowledge about health and safety responsibilities and risk management strategies. Additionally, the course addresses the legal and ethical standards required in practice, ensuring that learners are well-versed in professional and ethical conduct. Overall, this training equips individuals with the necessary skills and knowledge to provide high-quality care while maintaining safety and ethical standards. Course Curriculum Module 01: Introduction to Health and Social Care Module 02: Important Principles and Policies in Health and Social Care Work Module 03: Communication and its Relevance Module 04: Promoting Equality, Diversity and Rights Module 05: Rights and Responsibilities as a Health and Social Care Worker Module 06: Safeguarding Vulnerable Individuals Module 07: Role as a Caregiver and Healthcare Professional Module 08: Health and Safety Responsibilities Module 09: Risk Management in Health and Social Care Module 10: Legal, Standards and Professional Aspects of Ethical Practice Part - 1 Module 11: Legal, Standards and Professional Aspects of Ethical Practice Part - 2 Learning Outcomes: Understand the fundamentals of health and social care practices. Comprehend essential principles and policies in health and social care. Master effective communication techniques in care settings. Promote equality, diversity, and rights in health and social care. Safeguard vulnerable individuals through best practices. Manage health and safety responsibilities efficiently. CPD 10 CPD hours / points Accredited by CPD Quality Standards Health and Safety Executive Training 3:53:14 1: Module 01: Introduction to Health and Social Care 09:53 2: Module 02: Important Principles and Policies in Health and Social Care Work 11:33 3: Module 03: Communication and its Relevance 22:34 4: Module 04: Promoting Equality, Diversity and Rights 25:57 5: Module 05: Rights and Responsibilities as a Health and Social Care Worker 21:55 6: Module 06: Safeguarding Vulnerable Individuals 25:08 7: Module 07: Role as a Caregiver and Healthcare Professional 13:59 8: Module 08: Health and Safety Responsibilities 26:45 9: Module 09: Risk Management in Health and Social Care 19:17 10: Module 10: Ethical Practice: Legal and Standards (Part 1) 27:40 11: Module 11: Ethical Practice: Legal and Standards (Part 2) 27:33 12: CPD Certificate - Free 01:00 Who is this course for? Aspiring health and social care workers Caregivers seeking comprehensive training Healthcare professionals aiming for advanced knowledge Individuals interested in safeguarding practices People passionate about equality and diversity Career path Health and Social Care Worker Safeguarding Officer Caregiver Healthcare Assistant Risk Management Officer Equality and Diversity Advisor Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Health and Safety Executive Training
Delivered Online On Demand3 hours 54 minutes
£12

Speech & Language Therapy - QLS Level 5

By Compliance Central

Are you looking to enhance your Speech & Language Therapy skills? If yes, then you have come to the right place. Our comprehensive course on Speech & Language Therapy will assist you in producing the best possible outcome by mastering the Speech & Language Therapy skills. The Speech & Language Therapy course is for those who want to be successful. In the Speech & Language Therapy course, you will learn the essential knowledge needed to become well versed in Speech & Language Therapy. Our Speech & Language Therapy course starts with the basics of Speech & Language Therapy and gradually progresses towards advanced topics. Therefore, each lesson of this Speech & Language Therapy course is intuitive and easy to understand. Why would you choose the Speech & Language Therapy course: Lifetime access to Speech & Language Therapy course materials Full tutor support is available from Monday to Friday with the Speech & Language Therapy course Gain a complete understanding of Speech & Language Therapy course Accessible, informative Speech & Language Therapy learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Speech & Language Therapy Study Speech & Language Therapy in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Speech & Language Therapy course Curriculum Breakdown of the Speech & Language Therapy Course Module 01: An Overview of Speech Therapy Module 02: The Science of Speech Module 03: The Anatomy of Speech Module 04: Characteristic of Speech: Linguistic Discipline Module 05: Literacy and Language Development Module 06: Child Speech & Language Disorders Module 07: Adult Speech & Language Disorders Module 08: How to Help a Child with SL Difficulties Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £109 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Speech & Language Therapy course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Speech & Language Therapy. It is also great for professionals who are already working in Speech & Language Therapy and want to get promoted at work. Requirements To enrol in this Speech & Language Therapy course, all you need is a basic understanding of the English Language and an internet connection. Career path The Speech & Language Therapy industry porpualar career paths: Speech and Language Therapist: £25,000 to £45,000 per year Clinical Speech and Language Specialist: £30,000 to £55,000 per year Educational Speech Language Pathologist: £28K to £50K per year Pediatric Speech and Language Therapist: £25K to £45K per year Language Development Officer: £22K to £40K per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each QLS Endorsed Hard Copy Certificate Hard copy certificate - £109

Speech & Language Therapy - QLS Level 5
Delivered Online On Demand5 hours
£12

Clinical Training of Catheterisation for Nurses and Carers

By Online Training Academy

Clinical Training of Catheterisation for Nurses and Carers is an essential course in today's healthcare landscape. Nurses and carers undergo this training to acquire crucial skills in urinary catheterisation, enabling them to provide optimal care for patients in need. In a world where healthcare demands are ever-increasing, proficiency in catheterisation is imperative for nursing and care professionals. This Clinical Training of Catheterisation course delves into the intricacies of the urinary system, equipping participants with knowledge on patient guidance, protocol adherence, and catheter handling. Mastery of these skills not only enhances job prospects in the UK healthcare sector but also elevates earning potential, with salaries averaging around £30,000 annually. Moreover, the advantages of this course are evident in the rising demand for trained professionals, with a noticeable increase of 15% in job opportunities in recent years. Thus, Clinical Training of Catheterisation for Nurses and Carers is not just a skill acquisition but a gateway to fulfilling and lucrative careers in healthcare. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Course Curriculum: Module 01: Introduction to Urinary Catheterisation Module 02: The Urinary System Module 03: Patients' Guide for Catheterisation Module 04: Guidance for Nursing and Care Staff Module 05: Protocol for Female Catheterisation Module 06: Protocol for Male Catheterisation Module 07: Protocol for Handling Catheter & Catheter Bags Learning Outcomes: Understand urinary catheterisation process and its significance in healthcare. Identify key components of the urinary system and their functions. Demonstrate knowledge of patient guidance and care protocols. Apply nursing and care staff guidelines effectively in practice. Execute female catheterisation protocol with precision and sensitivity. Execute male catheterisation protocol with precision and adherence to guidelines. CPD 10 CPD hours / points Accredited by CPD Quality Standards Clinical Training of Catheterisation for Nurses and Carers 1:01:58 1: Module 01: Introduction to Urinary Catheterisation Preview 11:22 2: Module 02: The Urinary System 05:35 3: Module 03: Patients' Guide for Catheterisation 19:11 4: Module 04: Guidance for Nursing and Care Staff 15:59 5: Module 05: Protocol for Female Catheterisation 02:38 6: Module 06: Protocol for Male Catheterisation 02:36 7: Module 07: Protocol for Handling Catheter & Catheter Bags 03:37 8: CPD Certificate - Free 01:00 Who is this course for? This Clinical Training of Catheterisation for Nurses and Carers course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Clinical Training of Catheterisation for Nurses and Carers . Moreover, this course is ideal for: Nurses seeking comprehensive catheterisation training for diverse patients. Caregivers aiming to enhance patient care skills and knowledge. Healthcare professionals requiring protocol adherence in catheterisation procedures. Individuals pursuing specialised training in urinary catheterisation techniques. Those interested in advancing their career prospects in healthcare. Requirements There are no requirements needed to enrol into this Clinical Training of Catheterisation for Nurses and Carers course. We welcome individuals from all backgrounds and levels of experience to enrol into this Clinical Training of Catheterisation for Nurses and Carers course. Career path After finishing this Clinical Training of Catheterisation course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Clinical Training of Catheterisation are: Healthcare Assistant - £18K to £22K/year. Registered Nurse - £24K to £35K/year Clinical Nurse Specialist - £35K to £45K/year Senior Healthcare Manager - £40K to £60K Nurse Educator - £30K to £45K Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Clinical Training of Catheterisation for Nurses and Carers
Delivered Online On Demand1 minutes
£12

Family Law: Child Support, Equality and Divorce

By Online Training Academy

Explore the intricate dynamics of family law with our comprehensive course: Family Law: Child Support, Equality and Divorce. Delve into the core aspects that shape modern family legalities, designed to equip you with essential knowledge and insights. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In this course on Family Law, learners explore various aspects of relationships and legal responsibilities within families. They study the foundations and frameworks of family law, understanding its evolution and current practices. The course delves into the intricacies of marriage, civil partnerships, and cohabitation, including reasons for nullifying marriages. Learners examine divorce proceedings, focusing on how property and finances are managed during and after separation. They also learn about child custody arrangements, aiming to understand the best interests of the child. Child support laws and their implications are covered comprehensively, along with insights into addressing domestic violence within family contexts. The course further educates learners on the adoption process and introduces feminist perspectives, highlighting gender equality issues within family law. Overall, the curriculum equips learners with a thorough understanding of legal mechanisms governing families, emphasizing fairness, protection, and equality in diverse familial situations. Course Curriculum Module 01: Introduction Family Law 2021 Module 02: Framing Family Law Module 03: Marriage in Family Law Module 04: Civil Partnership and Cohabitation Module 05: Nullity in Marriage Module 06: Divorce and Family Law Module 07: Property and Finance on Divorce Module 08: Child Custody Module 09: Child Support and Family Law Module 10: Domestic Violence Module 11: Adoption Process Module 12: Feminist Perspectives on Family Law Module 13: Gender Equality in Family Law Learning Outcomes: Understand legal frameworks governing marriage and civil partnerships in family law. Analyze implications of divorce on property division and financial settlements. Examine child custody laws and their application in family disputes. Evaluate legal provisions for child support in different family scenarios. Investigate legal perspectives on domestic violence and its impact on families. Discuss adoption processes and the legal framework surrounding them. CPD 10 CPD hours / points Accredited by CPD Quality Standards Family Law: Child Support, Equality and Divorce 2:49:26 1: Module 01: Introduction Family Law 2021 13:34 2: Module 02: Framing Family Law 13:42 3: Module 03: Marriage in Family Law 09:47 4: Module 04: Civil Partnership and Cohabitation 10:26 5: Module 05: Nullity in Marriage 11:00 6: Module 06: Divorce and Family Law 13:38 7: Module 07: Property and Finance on Divorce 11:29 8: Module 08: Child Custody 08:10 9: Module 09: Child Support and Family Law 14:56 10: Module 10: Domestic Violence 14:55 11: Module 11: Adoption Process 16:13 12: Module 12: Feminist Perspectives on Family Law 14:18 13: Module 13: Gender Equality in Family Law 16:18 14: CPD Certificate - Free 01:00 Who is this course for? Law practitioners seeking expertise in family law dynamics. Social workers dealing with family legal issues. Counsellors supporting families through legal challenges. Advocates for gender equality in family law. Researchers studying family law and social justice issues. Career path Family Law Solicitor Family Mediator Child Custody Lawyer Domestic Violence Advocate Adoption Lawyer Legal Researcher Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Family Law: Child Support, Equality and Divorce
Delivered Online On Demand3 minutes
£12

Microsoft Excel - Beginner, Intermediate & Advanced- CPD Professional Course

By Online Training Academy

Microsoft Excel - Beginner, Intermediate & Advanced Course Enrolling in a Microsoft Excel - Beginner, Intermediate & Advanced CPD Professional Course is pivotal in today's modern world. Microsoft Excel proficiency is indispensable across industries for data analysis, reporting, and decision-making. In the UK, Microsoft Excel skills are highly sought after, with job opportunities spanning various sectors, including finance, healthcare, and technology. Entry-level positions often require basic Microsoft Excel knowledge, while intermediate and advanced proficiency can unlock higher-paying roles with salaries ranging from £25,000 for beginners to over £40,000 for experienced professionals annually. The demand for Microsoft Excel expertise is increasing, with businesses relying on data-driven insights for strategic planning and operational efficiency. Whether for financial modeling, project management, or statistical analysis, Microsoft Excel proficiency enhances employability and career advancement prospects. As industries continue to evolve digitally, mastering Microsoft Excel is not just advantageous but essential for professionals aiming to thrive in the ever-competitive job market. Key Features This Microsoft Excel - Beginner, Intermediate & Advanced- CPD Professional Course Includes: This Microsoft Excel Course is CPD Certified Free Certificate from Reed CIQ Approved Microsoft Excel Course Developed by Specialist Lifetime Access Course Curriculum Microsoft Excel Course: Module 01: Microsoft Excel 2019 Enhanced Features Module 02: Introduction to Microsoft Excel Module 03: Performing Mathematical Operations Module 04: Adjusting a Worksheet Module 05: Formatting Data in a Worksheet Module 06: Printing in Microsoft Excel Module 07: Workbook Management Techniques Module 08: Utilizing Functions Module 09: Data Management Techniques Module 10: Data Analysis Methods Module 11: Visual Representation with Charts Module 12: Mastering PivotTables and PivotCharts Module 13: Managing Multiple Sheets and Workbooks Module 14: Utilizing Lookup Functions and Formula Auditing Module 15: Sharing and Securing Workbooks Module 16: Automation in Microsoft Excel Module 17: Creating Sparklines and Geographic Data Visualization Learning Outcomes Microsoft Excel Course: Identify and utilize new features in Microsoft Excel 2019 effectively. Perform complex calculations and manipulate data efficiently in Microsoft Excel. Apply formatting techniques and create professional-looking spreadsheets. Analyze and interpret data using advanced functions and tools in Microsoft Excel. Construct dynamic charts, pivot tables, and visual representations of data. Automate tasks and enhance productivity through Microsoft Excel's advanced functionalities. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Microsoft Excel course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Microsoft Excel. Moreover, this course is ideal for: Beginners seeking comprehensive Microsoft Excel skills Intermediate users aiming to enhance proficiency Advanced users desiring mastery of Microsoft Excel functionalities Professionals in various fields requiring data management expertise using Microsoft Excel. Individuals pursuing career advancement opportunities using Microsoft Excel Students preparing for roles involving data analysis and reporting in Microsoft Excel. Requirements There are no requirements needed to enrol into this Microsoft Excel course. We welcome individuals from all backgrounds and levels of experience to enrol into this Microsoft Excel course. Career path After finishing this Microsoft Excel course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Microsoft Excel are: Data Analyst - £30K to 50K/year. Financial Analyst - £35K to 60K/year. Business Intelligence Analyst - £40K to 70K/year. Operations Manager - £40K to 60K/year. Project Manager - £45K to 70K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Microsoft Excel - Beginner, Intermediate & Advanced- CPD Professional Course
Delivered Online On Demand11 minutes
£12

Diploma in Management (Empower New Managers)

By Online Training Academy

Are you a new manager looking to boost your skills and confidence? Our Diploma in Management course is designed just for you! This course will help you become a great leader and succeed in your career. By enrolling in our course you will not only understand what makes a great leader and how you can lead your team effectively but also gain the key skills every manager needs, like communication, problem-solving, and decision-making. This course is the perfect opportunity for you to develop the skills you need to succeed as a manager. With our expert guidance and practical approach, you'll be empowered to lead with confidence. Don't wait to take the next step in your career. Join our Diploma in Management course today and become the leader you've always wanted to be! Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Through this diploma in management programme, new managers can acquire the skills they need to succeed in their positions. Students will comprehend how to establish defined management pathways and develop the required skills. The course reinforces the premise that effective managers are shaped by experience and training, not merely intrinsic ability, and emphasises the significance of identifying and nurturing talent early. The ability to foster growth possibilities and offer resolute assistance to their teams will be imparted to the participants. The curriculum also includes useful methods and tools that managers require in order to be successful. All things considered, students will leave with a thorough understanding of efficient management techniques, prepared to successfully lead and assist their teams. Course Curriculum Module 01: Managers are Made, Not Born Module 02: Identify Strong Candidates Early Module 03: Clearly Define the Management Track Module 04: Create a Management Track Module 05: Define and Build Competencies Module 06: Empower New Managers Module 07: Provide Tools Module 08: Provide Support Module 09: Provide Growth Opportunities Module 10: Managers Learn by Being Managed Well Learning Outcomes: Clearly define the management track for organisational clarity and direction. Empower new managers to enhance team performance and productivity. Define and build competencies essential for effective management. Identify strong candidates early for future leadership roles. Understand that managers are developed through training and experience. Learn effective management by being managed well by experienced leaders. CPD 10 CPD hours / points Accredited by CPD Quality Standards Diploma in Management (Empower New Managers) 50:45 1: Module 01: Managers are Made, Not Born 06:09 2: Module 02: Identify Strong Candidates Early 05:05 3: Module 03: Clearly Define the Management Track 05:33 4: Module 04: Create a Management Track 04:45 5: Module 05: Define and Build Competencies 04:42 6: Module 06: Empower New Managers 04:23 7: Module 07: Provide Tools 04:38 8: Module 08: Provide Support 04:38 9: Module 09: Provide Growth Opportunities 05:02 10: Module 10: Managers Learn by Being Managed Well 04:50 11: CPD Certificate - Free 01:00 Who is this course for? Aspiring managers seeking foundational management skills. New managers needing guidance in their roles. HR professionals developing leadership pipelines. Organisations aiming to improve management quality. Teams wanting better management support. Career path Assistant Manager Team Leader Project Coordinator HR Manager Operations Supervisor Management Consultant Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Diploma in Management (Empower New Managers)
Delivered Online On Demand1 minutes
£12

Functional Skills Maths and English Level 2

By Compliance Central

Are you looking to enhance your Functional Skills Maths and English skills? If yes, then you have come to the right place. Our comprehensive course on Functional Skills Maths and English will assist you in producing the best possible outcome by mastering the Functional Skills Maths and English skills. The Functional Skills Maths and English course is for those who want to be successful. In the Functional Skills Maths and English course, you will learn the essential knowledge needed to become well versed in Functional Skills Maths and English. Our Functional Skills Maths and English course starts with the basics of Functional Skills Maths and English and gradually progresses towards advanced topics. Therefore, each lesson of this Functional Skills Maths and English course is intuitive and easy to understand. Why would you choose the Functional Skills Maths and English course from Compliance Central: Lifetime access to Functional Skills Maths and English course materials Full tutor support is available from Monday to Friday with the Functional Skills Maths and English course Learn Functional Skills Maths and English skills at your own pace from the comfort of your home Gain a complete understanding of Functional Skills Maths and English course Accessible, informative Functional Skills Maths and English learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Functional Skills Maths and English bundle Study Functional Skills Maths and English in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Functional Skills Maths and English Course Improve your chance of gaining in demand skills and better earning potential by completing the Functional Skills Maths and English Functional Skills Maths and English Curriculum Breakdown of the Functional Skills Maths Course Module 01: Numbers and Negative Numbers Module 02: Multiples Factors Module 03: Fractions and Power Module 04: Percentages Module 05: Expressions Module 06: Decimals Module 07: Ratio and Proportion Module 08: Exponents and Radicals Module 09: Graphs Module 10: The Profit and Loss Module 11: Perimeter and Area Module 12: Averages Module 13: Probability Curriculum Breakdown of the Functional Skills English Course Module 01: Basics of Grammar Module 02: The Basics of Sentence Module 03: Structure of Sentence Module 04: Punctuation & Capitalisation Module 05: Spelling CPD 20 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Functional Skills Maths and English course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Functional Skills Maths and English. It is also great for professionals who are already working in Functional Skills Maths and English and want to get promoted at work. Requirements To enrol in this Functional Skills Maths and English course, all you need is a basic understanding of the English Language and an internet connection. Career path The Functional Skills Maths and English course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Functional Skills Maths and English. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Functional Skills Maths and English Level 2
Delivered Online On Demand10 hours
£12

Basic Telephone Etiquette Skills

By Online Training Academy

In today's fast-paced and interconnected world, mastering Basic Telephone EtiquetteSkills is more crucial than ever. Telephone Etiquette ensures that every call you handle is professional, efficient, and courteous, which is essential in both daily life and your professional career. Learning Telephone Etiquette can significantly enhance your job prospects in the UK, where excellent communication skills are highly valued. In fact, mastering Telephone Etiquette can open doors to various roles in customer service, administration, and support, with average salaries ranging from £18,000 to £25,000 per year. The demand for professionals with strong Telephone Etiquette skills is on the rise, with the customer service sector growing by approximately 5% annually. By enrolling in this course, you will learn how to prepare for calls, handle difficult situations, and practice best Telephone Etiquette, making you an invaluable asset to any organization. Whether you're looking to improve your personal interactions or seeking career advancement, Telephone Etiquette is a skill that will set you apart. Key Features: CPD Certified Basic Telephone Etiquette Skills Course Free Certificate from Reed CIQ Approved Basic Telephone Etiquette Skills Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Telephone Skills Module 02: Preparing for the Call Module 03: Answering Calls Module 04: Conducting a Business Call Module 05: Handling Difficult Situations Module 06: Holding and Transferring Calls Module 07: Ending the Call Module 08: Telephone Etiquette for Customer Service Module 09: Best Practices of Telephone Etiquette Learning Outcomes: Cultivate confident call handling with strategic preparation techniques. Master the art of conducting seamless and impactful business conversations. Navigate and resolve challenging situations with poise and professionalism. Acquire proficiency in the seamless transfer of calls. Enhance your telephone etiquette to provide exceptional customer service. Apply best practices, setting yourself apart as a communication virtuoso. CPD 10 CPD hours / points Accredited by CPD Quality Standards Basic Telephone Etiquette Skills 1:51:23 1: Module 01: Introduction to Telephone Skills Preview 15:27 2: Module 02: Preparing for the Call 08:23 3: Module 03: Answering Calls 12:19 4: Module 04: Conducting a Business Call 11:26 5: Module 05: Handling Difficult Situations 09:24 6: Module 06: Holding and Transferring Calls 11:50 7: Module 07: Ending the Call 09:38 8: Module 08: Telephone Etiquette for Customer Service 19:58 9: Module 09: Best Practices of Telephone Etiquette 11:58 10: Leave A Review 01:00 Who is this course for? This Basic Telephone Etiquette Skills course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Basic Telephone Etiquette Skills. Moreover, this course is ideal for: Professionals seeking to refine their telephone communication skills. Customer service representatives aiming for excellence in phone interactions. Individuals aspiring to enhance their business communication finesse. Team members involved in call handling and transfers. Anyone looking to elevate their overall telephone communication competency. Requirements There are no requirements needed to enrol into this Basic Telephone Etiquette Skills course. We welcome individuals from all backgrounds and levels of experience to enrol into this Basic Telephone Etiquette Skills course. Career path After finishing this Basic Telephone Etiquette Skills course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Basic Telephone Etiquette Skills are: Customer Service Representative - £18K to 25K/year. Receptionist - £16K to 22K/year. Office Administrator - £18K to 24K/year. Call Centre Operator - £17K to 23K/year. Telemarketer - £16K to 20K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Basic Telephone Etiquette Skills
Delivered Online On Demand1 hour 54 minutes
£12

British Citizenship and Immigration Laws Guide

By Online Training Academy

Navigating British Citizenship and Immigration Laws can be a pivotal aspect for individuals seeking to establish residency or citizenship in the UK. Understanding the intricacies of these laws is crucial for immigrants, as they dictate eligibility criteria, application processes, and legal requirements. With an increasingly globalized world, the importance of a comprehensive guide to British Citizenship and Immigration Laws cannot be overstated. In terms of the number of people obtaining British citizenship each year, the data varies depending on multiple factors including government policies, immigration trends, and administrative processes.According to statistics provided by the UK's Office for National Statistics (ONS), in recent years, the number of individuals granted British citizenship has ranged from approximately 100,000 to 200,000 annually. However, it's essential to note that these figures can fluctuate due to various reasons such as changes in immigration policies, geopolitical factors, and global events. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Course Curriculum Module 1: What Is British Citizenship Module 2: Different Types of British Citizenship Module 3: Nationality, Immigration and Legislation Module 4: Enter and Stay in the UK Both Temporarily and Permanently Module 5: Citizenship Application Tests Module 6: Dual Nationality and Citizenship Module 7: Brexit and Its Implications for EEA and Non-EEA Citizens Module 8: Living Rights in the UK Module 9: Seeking Employment in the UK (Before and After the Application) Module 10: Obtaining Visas for the UK Module 11: British Life and Culture Learning Outcomes: Grasp the diverse types of British citizenship, navigating legal intricacies effortlessly. Decipher the implications of Brexit on EEA and Non-EEA citizens' status. Master the art of obtaining visas and understanding the citizenship application tests. Uncover the rights and responsibilities integral to living in the UK seamlessly. Explore the avenues for seeking employment in the UK pre and post-citizenship application. Absorb the rich tapestry of British life and culture, enhancing cultural integration skills. CPD 10 CPD hours / points Accredited by CPD Quality Standards British Citizenship and Immigration Laws Guide 1:42:55 1: Module 1: What Is British Citizenship Preview 10:57 2: Module 2: Different Types of British Citizenship 08:07 3: Module 3: Nationality, Immigration and Legislation 16:36 4: Module 4: Enter and Stay in the UK Both Temporarily and Permanently 06:15 5: Module 5: Citizenship Application Tests 07:40 6: Module 6: Dual Nationality and Citizenship 06:30 7: Module 7: Brexit and Its Implications for EEA and Non-EEA Citizens 07:48 8: Module 8: Living Rights in the UK 09:35 9: Module 9: Seeking Employment in the UK (Before and After the Application) 10:41 10: Module 10: Obtaining Visas for the UK 09:28 11: Module 11: British Life and Culture 07:18 12: CPD Certificate - Free 01:00 13: Leave A Review 01:00 Who is this course for? Aspiring immigrants seeking clarity on British citizenship. Individuals navigating the complexities of dual nationality. Anyone interested in understanding Brexit's impact on citizenship rights. Job seekers in the UK keen on unraveling employment nuances. Individuals passionate about embracing British life and culture. Career path Immigration Advisor - £20K to £35K/year. Legal Assistant - £18K to £28K/year. Citizenship Caseworker - £22K to £32K/year. Policy Officer - £25K to £40K/year. Immigration Enforcement Officer - £23K to £35K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

British Citizenship and Immigration Laws Guide
Delivered Online On Demand1 hour 42 minutes
£12

Level 5 Diploma on Pharmacy Assistant

By Online Training Academy

Picture yourself stepping into the vibrant world of healthcare, where every interaction counts, every decision impacts lives, and every day brings new challenges and triumphs. Our comprehensive diploma equips you with the knowledge and insight to thrive in the dynamic realm of pharmacy. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Delve into the rich tapestry of pharmacy's evolution, understanding its roots and the pivotal role it plays in modern healthcare. Explore the intricacies of teamwork, honing your ability to collaborate seamlessly within a diverse and driven pharmacy team. Uncover the art of training and coaching, mastering the skills to elevate yourself and others to excellence. As you immerse yourself in the standards upheld by pharmacy professionals, you'll discover the profound impact of ethical practice and responsibility. Embrace the essence of pharmacy practice, from clinical skills to the nuanced art of prescribing. Learn to navigate the complexities of medication supply with precision and care, ensuring every patient receives the support they need. Prepare to be the first line of defence, equipped to respond to symptoms with compassion and expertise. Embark on a journey that transcends mere education - join us and become a vital pillar in the healthcare landscape, where your dedication and knowledge make a tangible difference in countless lives. Course Curriculum Module 01: Introduction to Pharmacy Module 02: History and Development of Pharmacy Module 03: The Pharmacy Team Module 04: Training of the Pharmacy Team Module 05: Coaching and Evaluation of the Pharmacy Team Module 06: Standards for Pharmacy Professionals Module 07: Guidance to Support the Standards for Pharmacy Professionals Module 08: The Rights and Responsibilities of Pharmacy Professionals Module 09: Pharmacy Practice Module 10: Clinical Pharmacy Skills Module 11: Offering Enhanced Services Module 12: Prescribing Module 13: Supplying Medication Module 14: Responding to Symptoms Learning Outcomes: Understand pharmacy history, development, and professional standards. Demonstrate effective teamwork and communication within a pharmacy setting. Implement training, coaching, and evaluation strategies for pharmacy teams. Adhere to legal and ethical responsibilities in pharmacy practice. Develop clinical pharmacy skills and offer enhanced services to patients. Respond appropriately to symptoms and prescribe medication within guidelines. CPD 10 CPD hours / points Accredited by CPD Quality Standards Level 5 Diploma on Pharmacy Assistant 6:33:25 1: Module 01: Introduction to Pharmacy 12:25 2: Module 02: History and Development of Pharmacy 16:22 3: Module 03: The Pharmacy Team 13:26 4: Module 04: Training of the Pharmacy Team 27:00 5: Module 05: Coaching and Evaluation of the Pharmacy Team 08:51 6: Module 06: Standards for Pharmacy Professionals 17:57 7: Module 07: Guidance to Support the Standards for Pharmacy Professionals 59:15 8: Module 08: The Rights and Responsibilities of Pharmacy Professionals 37:30 9: Module 09: Pharmacy Practice 31:20 10: Module 10: Clinical Pharmacy Skills 51:30 11: Module 11: Offering Enhanced Services 38:19 12: Module 12: Prescribing 31:43 13: Module 13: Supplying Medication 24:30 14: Module 14: Responding to Symptoms 22:17 15: CPD Certificate - Free 01:00 Who is this course for? Aspiring pharmacy assistants seeking comprehensive training. Individuals interested in clinical pharmacy and patient care. Pharmacy technicians aiming to enhance their skills and knowledge. Healthcare professionals transitioning into pharmacy-related roles. Anyone pursuing a career in pharmaceutical services. Career path Pharmacy Assistant Pharmacy Technician Clinical Pharmacist Pharmacy Manager Pharmaceutical Sales Representative Pharmacy Consultant Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Level 5 Diploma on Pharmacy Assistant
Delivered Online On Demand6 hours 36 minutes
£12