17686 ESS courses in Leeds delivered Online

Customer Service Diploma Course Overview This Customer Service Diploma course provides learners with the essential skills and knowledge to excel in a customer-facing role. Covering key aspects such as customer service strategies, effective communication, and problem-solving, this course prepares individuals for a range of situations they may encounter in the customer service industry. With a focus on both interpersonal and digital communication skills, learners will gain the tools to enhance customer satisfaction and contribute to business success. By the end of the course, participants will be equipped to handle customer inquiries, complaints, and communication across various platforms effectively. Course Description The Customer Service Diploma course delves into essential aspects of customer service, including communication strategies, complaint management, and stress resilience. Learners will explore various communication channels such as telephone, email, and graphic communication, developing the ability to adapt their approach depending on the situation. Additionally, the course focuses on establishing goals, managing energy distribution, and tailoring communication styles to improve personal effectiveness. By studying these topics, participants will gain valuable skills that will empower them to thrive in customer service roles and improve both individual and organisational performance. Customer Service Diploma Curriculum Module 01: Understanding Customer Service Module 02: Focusing on the Customer Module 03: Customer Service and the Telephone Module 04: Handling Complaints Module 05: Enduring Stress Module 06: Business Communication Module 07: Verbal and Non-verbal Communication Module 08: Written Communication Module 09: Electronic Communication Module 10: Communicating with Graphics Module 11: Effectively Working for Your Boss Module 12: Identifying Goals Module 13: Effective Energy Distribution Module 14: Working with Your Personal Style Module 15: Building Your Toolbox Module 16: Establishing Your Action Plan (See full curriculum) Who is this course for? Individuals seeking to enhance their customer service skills. Professionals aiming to improve their communication and problem-solving abilities. Beginners with an interest in customer service or client relations. Those looking to pursue a career in client-facing roles across various industries. Career Path Customer Service Representative Call Centre Agent Front Desk Officer Client Relations Executive Customer Support Manager Sales Support Specialist Business Communication Specialist

Introduction to Coding With HTML, CSS, & Javascript Course Overview "Introduction to Coding With HTML, CSS, & JavaScript" is a comprehensive course designed to equip learners with the foundational knowledge of web development. The course covers the essential programming languages – HTML, CSS, and JavaScript – focusing on creating interactive and responsive websites. Learners will gain proficiency in designing websites from scratch, using HTML for structure, CSS for styling, and JavaScript for adding dynamic features. By the end of the course, learners will have a well-rounded understanding of how to create websites that are functional, visually appealing, and user-friendly, preparing them for real-world web development tasks. Course Description This course takes learners through a structured journey in web development, starting with the basics and gradually advancing to more complex topics. The modules cover HTML from beginner to expert levels, CSS fundamentals to advanced styling techniques, and an in-depth exploration of JavaScript. The course includes practical projects that reinforce key concepts, such as building a website using HTML and CSS and incorporating JavaScript to enhance interactivity. Learners will also explore essential programming topics like functions, conditional statements, data visualisation, and client-side validation. By completing this course, learners will develop a solid foundation in web development, enabling them to create fully functional websites. Introduction to Coding With HTML, CSS, & Javascript Curriculum Module 01: Getting Started Module 02: Setting up Development Environment Module 03: HTML Fundamentals Module 04: HTML Intermediate Module 05: HTML Advanced Module 06: HTML Expert Module 07: HTML Website Project Module 08: CSS Fundamentals Module 09: CSS Intermediate Module 10: CSS Advanced Module 11: CSS Expert Module 12: CSS Website Project Module 13: JavaScript Getting Started Module 14: JavaScript Fundamentals Module 15: Strings Module 16: Operators Module 17: Conditional Statements Module 18: Control Flow Statements Module 19: Functions Module 20: Data Visualisation (Google Charts) Module 21: Error Handling Module 22: Client-side Validations Module 23: Publish Your Website for Live (See full curriculum) Who is this course for? Individuals seeking to build a career in web development. Professionals aiming to expand their technical skills in web programming. Beginners with an interest in learning web development. Anyone looking to design and develop their own websites. Career Path Front-end Developer Web Developer UI/UX Designer Web Development Specialist Digital Marketing Specialist Freelance Web Developer Web Designer

Health and Safety Executive Training Course Overview: This Health and Safety Executive Training course is designed to provide learners with a comprehensive understanding of health and safety regulations and best practices in the workplace. Covering essential topics such as risk assessment, accident prevention, and industry-specific safety protocols, this course equips learners with the knowledge needed to ensure a safe working environment. It is ideal for those who want to enhance their understanding of health and safety regulations, improve their workplace practices, and contribute to safer organisational cultures. Upon completion, learners will have gained the essential skills required to manage and mitigate risks effectively in various work settings. Course Description: The Health and Safety Executive Training course covers a broad range of topics that help learners understand the key principles of health and safety in the workplace. From understanding the legal framework surrounding health and safety to conducting risk assessments and identifying common workplace hazards, this course provides learners with the expertise required to implement safety measures across industries. Key modules explore the importance of managing health and safety risks, workplace welfare, and specific hazards such as electrical, fire, and gas safety. Learners will gain a solid foundation in the laws governing health and safety and develop the skills needed to minimise risks, manage incidents, and ensure compliance. This training is beneficial for professionals at all levels seeking to improve their understanding of workplace safety and safeguard employees from harm. Health and Safety Executive Training Curriculum: Module 01: Health and Safety at Work and the Laws Module 02: Managing for Health and Safety Module 03: Risk Assessment and Common Risks Module 04: Workplace Health, Safety and Welfare Module 05: Accidents and Ill Health at Work Module 06: Electrical, Fire and Gas Safety Module 07: Safety in Different Work Settings Module 08: Work Equipment Hazards and Risk Control Module 09: Other Health and Safety Hazards at Work (See full curriculum) Who is this course for? Individuals seeking to enhance their knowledge of health and safety regulations. Professionals aiming to improve workplace safety and compliance. Beginners with an interest in health and safety practices across various industries. Managers and team leaders responsible for overseeing health and safety at work. Career Path: Health and Safety Officer Risk Assessment Specialist Safety Manager Compliance Officer Workplace Safety Consultant Facilities Manager Environmental Health and Safety Professional

Mindset and Motivation Coaching Course Overview This Mindset and Motivation Coaching course provides a comprehensive exploration of the principles and techniques essential for empowering individuals to unlock their full potential. Learners will gain insight into effective coaching strategies that foster positive mindset shifts and sustained motivation. The course covers vital areas such as communication skills, personal development, leadership under pressure, and key psychological theories like NLP and stress-performance relationships. Designed to enhance both personal and professional growth, this course equips learners with the tools to build strong coach-client relationships and ethically support clients in achieving their goals. Upon completion, participants will be confident in applying motivational techniques and mindset coaching concepts to drive success and well-being in diverse contexts. Course Description This course delves into the fundamental theories and applied skills that underpin effective mindset and motivation coaching. It covers the dynamics of coaching relationships and introduces established coaching and mentoring models, emphasising ethical practice. Learners will explore essential communication, management, and organisational skills needed to guide clients effectively. In-depth topics include motivation theories, the impact of stress on performance, and leadership strategies for high-pressure situations. The course also introduces Neuro-Linguistic Programming (NLP) as a valuable framework for mindset change. With an emphasis on professional development, participants will understand how to set up their coaching practice, enabling them to confidently navigate the coaching profession and support clients across various personal and organisational challenges. Mindset and Motivation Coaching Curriculum Module 01: Introduction to Performance Coaching Module 02: The Coach/Client Relationship Module 03: Coaching and Mentoring Models Module 04: Ethical Aspects of Coaching and Mentoring Module 05: Effective Communication Skill Module 06: Personal Skills Module 07: Management Skills Module 08: Organisational Skills Module 09: Motivation and Mindset Module 10: Key Themes of NLP Module 11: The Relationship Between Stress and Performance: The Inverted-U Theory Module 12: Leadership Under Pressure Module 13: Setting Up as a Coach (See full curriculum) Who Is This Course For? Individuals seeking to develop effective coaching skills for personal growth. Professionals aiming to enhance their career through motivational and mindset coaching. Beginners with an interest in coaching, mentoring, or leadership development. Managers and team leaders wanting to improve motivation and performance within their teams. Career Path Mindset and Motivation Coach Personal Development Consultant Leadership Coach or Mentor Human Resources and Talent Development Specialist Organisational Development Advisor

Certificate in SEO Content Writing Course Overview This Certificate in SEO Content Writing equips learners with the essential knowledge and skills to create compelling, search-engine-optimised content that drives online visibility and engagement. The course covers key principles of content writing, SEO fundamentals, keyword research, and effective writing techniques to attract and retain readers. Learners will develop an understanding of how to craft content that meets both audience needs and search engine criteria, enhancing website rankings and digital marketing success. Upon completion, participants will be confident in producing high-quality, SEO-friendly content tailored to diverse platforms and industries, enabling them to advance in digital marketing or content creation roles. Course Description This comprehensive course explores the full spectrum of SEO content writing, starting with foundational concepts of content creation and progressing through advanced SEO strategies. Topics include writing saleable content, mastering keyword research, optimising meta tags, and understanding off-page SEO factors. Learners will gain insight into engaging readers effectively and making any piece of writing SEO-friendly without compromising quality. The learning experience balances theory with structured guidance on writing processes, text objectives, and article rewriting techniques. By the end, learners will possess a robust skill set applicable to roles in digital marketing, copywriting, and content management, equipped to produce content that enhances online presence and supports business goals. Certificate in SEO Content Writing Curriculum Module 01: What Is Content Writing? Module 02: How To Write Saleable Content Module 03: The Importance of SEO Based Content Writing Module 04: Basics of SEO Module 05: Essential SEO Skills for Content Writers Module 06: How to Engage the Reader? Module 07: Search Engine Optimization Process Module 08: Off Page SEO Module 09: Meta Tags Optimization Module 10: The Importance of Keyword Research Module 11: Keyword Strategy Module 12: How to Make Any Content SEO-Friendly Module 13: The Process of Good Writing Module 14: Text Objectives Module 15: How to Rewrite an Article (See full curriculum) Who is this course for? Individuals seeking to develop skills in SEO content writing. Professionals aiming to enhance their digital marketing career. Beginners interested in digital content creation and optimisation. Freelancers wanting to expand their writing service offerings. Career Path SEO Content Writer Digital Marketing Executive Copywriter Content Strategist Social Media Content Creator Website Content Manager

Entrepreneurship: Startup your New Venture Course Overview This course provides a comprehensive introduction to entrepreneurship, guiding learners through the essential concepts and mindset required to start and grow a successful new venture. It covers the definition of entrepreneurship, the characteristics of entrepreneurs, and the fundamental elements that underpin enterprise development. Learners will gain insight into recognising opportunities, overcoming challenges such as poverty cycles, and distinguishing the entrepreneurial role from managerial functions. The course equips participants with the knowledge and skills necessary to evaluate their entrepreneurial potential and develop a strong foundation for launching their own business. Whether starting a venture or enhancing career prospects, learners will be empowered to approach entrepreneurship with confidence and strategic understanding. Course Description Entrepreneurship: Startup your New Venture explores the dynamic world of starting and managing new businesses, emphasising both theoretical and real-life examples to enhance understanding. The course delves into the core elements of entrepreneurship, including opportunity recognition, risk evaluation, and enterprise creation. Learners will engage with self-assessment exercises to identify entrepreneurial traits and distinguish between entrepreneurial and managerial roles. Throughout, the programme offers a balanced view of challenges and success factors, including the impact of socio-economic conditions on entrepreneurial activity. By the end, learners will have developed critical thinking and decision-making skills essential for aspiring entrepreneurs and those looking to contribute to enterprise growth across various industries. Entrepreneurship: Startup your New Venture Curriculum Module 01: Preview Module 02: Common Course Information Module 03: Who is an Entrepreneur? Module 04: The Criteria of Entrepreneurship Module 05: The Vicious Cycle of Poverty Module 06: Entrepreneur, Entrepreneurship and Enterprise: The Theory Module 07: Entrepreneur, Entrepreneurship and Enterprise: Live Example Module 08: Five Core Elements of Entrepreneurship: Part 1 Module 09: Five Core Elements of Entrepreneurship: Part 2 Module 10: Self Assessment: Is Maya Devi an Entrepreneur? Module 11: Self Assessment: Is Jacob an Entrepreneur? Module 12: Self Assessment: Is Jennet an Entrepreneur? Module 13: Difference Between an Entrepreneur and a Manager (See full curriculum) Who Is This Course For? Individuals seeking to start their own business venture. Professionals aiming to develop entrepreneurial skills for career growth. Beginners with an interest in business startups and enterprise development. Anyone wanting to understand the fundamentals of entrepreneurship and enterprise. Career Path Startup Founder or Owner Business Development Executive Small Business Consultant Enterprise Project Coordinator Innovation and Growth Strategist

International relations (IR) Course Overview This International Relations (IR) course offers a comprehensive introduction to the study of global interactions between states, organisations, and other key actors. It explores the political, economic, and social dynamics shaping the world stage, providing learners with a thorough understanding of both traditional and contemporary issues in IR. By examining core theories, historical developments, and current challenges, students will develop critical analytical skills to interpret global events and trends. This course is valuable for those wishing to deepen their knowledge of international affairs, enhance their analytical abilities, and prepare for careers in diplomacy, policy analysis, or global governance. Learners will emerge with a strong foundation in the concepts and frameworks essential to navigating and understanding complex international environments. Course Description This course delves into the multifaceted world of international relations, covering essential topics such as the historical evolution of global politics, the main actors on the international stage, and influential theoretical perspectives including realism, liberalism, Marxism, constructivism, and feminist theory. Learners will engage with key themes like international political economy, war, international organisations, and pressing contemporary issues affecting international cooperation and conflict. Through structured study, students will develop skills in critical thinking, analysis, and effective communication concerning international affairs. The course is designed to provide a robust academic foundation, enabling learners to understand how global power dynamics operate and to evaluate international policies and strategies within diverse geopolitical contexts. International relations (IR) Curriculum: Module 01: Understanding International Relations Module 02: Historical Context Module 03: Actors in International Relations Module 04: Theories in International Relations I: Realism and Liberalism Module 05: Theories in International Relations II: The Marxist, The Constructivist and The Feminist Tradition Module 06: International Political Economy Module 07: Recent Issues in International Relations Module 08: War Module 09: International Organisation (See full curriculum) Who is this course for? Individuals seeking to understand global political and economic systems. Professionals aiming to enhance their expertise in international affairs and diplomacy. Beginners with an interest in global politics and world affairs. Students preparing for careers in government, international organisations, or policy research. Career Path Diplomatic Service Officer Policy Analyst International Development Specialist Global Affairs Consultant Researcher in Think Tanks or Academic Institutions Roles in International Organisations such as the United Nations or NGOs

Novel Writing: From Idea to Publishing Course Overview This course offers a comprehensive journey through the entire novel writing process, from the initial spark of an idea to the final step of publishing. Learners will explore essential elements such as idea generation, audience identification, genre selection, and the craft of creating compelling plots and memorable characters. The course emphasises effective drafting and editing techniques to enhance storytelling quality. Additionally, it addresses common challenges like writer’s block and provides strategic guidance on publishing options. By the end of this course, learners will be equipped with the knowledge and confidence to develop their novel-writing skills, enabling them to create engaging narratives ready for publication or submission. This course is ideal for those wishing to develop their creative writing capabilities and gain a thorough understanding of the novel writing journey. Course Description This course delves deeply into the core aspects of novel writing, guiding learners through a structured approach to develop their stories from conception to publication. Topics include identifying and refining ideas, understanding target readers, and choosing the appropriate genre to maximise impact. The course covers narrative structure, setting development, and characterisation to build rich and immersive worlds. Emphasis is placed on writing the first draft with clarity and purpose, followed by detailed editing strategies to improve flow and coherence. Learners will also explore methods to overcome writer’s block and explore various publishing routes, from traditional to self-publishing. Throughout, the course fosters a professional understanding of the writing process, enhancing creativity, discipline, and market awareness essential for success in the literary field. Novel Writing: From Idea to Publishing Curriculum Module 01: Getting Started with Novel Writing Module 02: Finding Ideas and Selecting Your Audience Module 03: Selecting Your Genre Module 04: Planning and Plotting: Using Stories, Narrative and Setting Module 05: Bringing Your Characters to Life Module 06: Making That First Draft Module 07: Editing Effectively Module 08: Overcoming the Dreaded Writer’s Block Module 09: Getting Your Work Published (See full curriculum) Who is this course for? Individuals seeking to develop novel-writing skills and storytelling expertise. Professionals aiming to enhance their creative writing for career advancement. Beginners with an interest in literary creation and narrative development. Aspiring authors looking to understand the complete novel writing and publishing process. Career Path Novelist and Fiction Writer Creative Writer for Publishing Houses Content Creator and Story Developer Literary Agent Assistant Editorial Assistant in Publishing Self-Publishing Author

Microsoft Power BI Masterclass 2021 Course Overview: The "Microsoft Power BI Masterclass 2021" provides learners with the skills to become proficient in data analysis and visualization using Power BI. This comprehensive course covers the core functionalities of Power BI, from data preparation and transformation to creating impactful reports and dashboards. Learners will gain valuable insights into data modelling, visualisation, and the use of DAX for advanced calculations. By the end of the course, participants will be able to apply their knowledge to real-world projects, improving their ability to communicate data-driven insights effectively. This course is ideal for professionals and beginners who want to leverage Power BI to unlock the potential of their data. Course Description: This masterclass delves into the essential features of Microsoft Power BI, guiding learners through every stage of data analysis. Starting with project setup and data transformation in the Query Editor, the course progresses to advanced topics such as DAX functions and data storytelling. Learners will explore how to build data models, create dashboards, and employ Python in Power BI to enhance their reports. The course also covers Power BI Service for cloud-based analytics, row-level security for data protection, and integrating additional data sources. With a focus on empowering users to communicate insights clearly, the course ensures learners gain the expertise to manage data efficiently, make informed decisions, and stay up to date with evolving tools and features. Microsoft Power BI Masterclass 2021 Curriculum: Module 01: Introduction Module 02: Preparing our Project Module 03: Data Transformation - The Query Editor Module 04: Data Transformation - Advanced Module 05: Creating a Data Model Module 06: Data Visualization Module 07: Power BI & Python Module 08: Storytelling with Data Module 09: DAX - The Essentials Module 10: DAX - The CALCULATE function Module 11: Power BI Service - Power BI Cloud Module 12: Row-Level Security Module 13: More data sources Module 14: Next steps to improve & stay up to date (See full curriculum) Who is this course for? Individuals seeking to enhance their data analysis skills. Professionals aiming to advance their data visualization expertise. Beginners with an interest in data science or business analytics. Business analysts or data professionals looking to upskill in Power BI. Career Path: Data Analyst Business Intelligence Analyst Data Scientist Power BI Developer Reporting Analyst Data Visualisation Expert

Acrylic Nail Extension Course Course Overview: This Acrylic Nail Extension course is designed to equip learners with the essential skills to master acrylic nail extension techniques. From understanding nail anatomy and product chemistry to advanced nail art, this course covers everything you need to know about acrylic nails. Learners will develop proficiency in applying acrylic nail extensions, performing maintenance, and ensuring client care and safety. By the end of the course, students will have the knowledge and expertise to apply various nail techniques, making them confident in offering professional services. Whether you are a beginner or seeking to refine your skills, this course provides all the necessary knowledge to build a successful career in the beauty industry. Course Description: This comprehensive course offers a detailed exploration of acrylic nail extensions, starting with the basics of nail anatomy and product chemistry. Learners will delve into essential techniques such as applying tips, overlays, and creating nail art. With modules focusing on nail diseases, disorders, and proper maintenance, the course ensures learners can safely and professionally care for their clients' nails. The course also includes in-depth modules on client communication and salon safety, making sure that students can provide excellent customer service while following industry best practices. Upon completion, learners will have a complete understanding of acrylic nail extensions, from application to removal, and will be equipped to confidently enter the beauty industry with practical skills and a professional approach. Acrylic Nail Extension Course Curriculum: Module 01: Nail Extension Techniques: An Introduction Module 02: Nail Anatomy Module 03: Nail Diseases and Disorders Module 04: Nail Product Chemistry Simplified Module 05: Nail Extension Techniques Module 06: Acrylic Nail Extension: Part-1 (Applying Tips to the Nails) Module 07: Acrylic Nail Extension: Part-2 (Applying Overlays) Module 08: Art in Acrylic Nails: Basic to Advance Module 09: Hands-on Nail Art Training Module 10: Maintaining Artificial Nails Module 11: Acrylic Nail Removal Module 12: Health and Safety in Beauty Salon Module 13: Client Care and Communication (See full curriculum) Who is this course for? Individuals seeking to master acrylic nail extension techniques. Professionals aiming to expand their beauty industry skills. Beginners with an interest in nail care and beauty treatments. Beauty enthusiasts looking to enter the nail extension field. Career Path Nail Technician Beauty Salon Specialist Freelance Nail Artist Nail Care Educator Beauty Consultant Spa and Salon Owner