529 ESC courses

Are you looking to improve your current abilities or make a career move? Our unique Conflict Management course might help you get there! Expand your expertise with high-quality training - study the Conflict Management course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Conflict Management online training course. This Certificate in Conflict Management at QLS Level 3 course is endorsed by The Quality Licence Scheme and accredited by CPD QS (with 120 CPD points) to make your skill development & career progression more accessible than ever! The Conflict Management course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Conflict Management course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Conflict Management course. This Conflict Management training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Conflict Management Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another certificate accredited by CPDQS after completing the Conflict Management course Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Conflict Management course: Introduction Understand the Keys to Conflict How Misunderstandings Arise... and the Solution Personality Types in Conflict Escalation of Conflict De-escalating Conflict Closing Section Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Certificate in Conflict Management at QLS Level 3 course exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Conflict Management course. This course is open to everybody. Certificates Certificate of completion Digital certificate - £10

Overview This comprehensive course on Landing Page Design and Conversion Rate Optimisation will deepen your understanding on this topic .After successful completion of this course you can acquire the required skills in this sector. This Landing Page Design and Conversion Rate Optimisation comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Landing Page Design and Conversion Rate Optimisation . It is available to all students, of all academic backgrounds. Requirements Our Landing Page Design and Conversion Rate Optimisation is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 7 sections • 48 lectures • 10:47:00 total length •Download all Section One Slides (s1): 00:48:00 •Welcome to this course! Let's lay the groundwork for good landing page design: 00:13:00 •The Myth Of The Perfect Landing Page Conversion Rate: 00:12:00 •Common Business Models and Understanding Your Conversion Actions: 00:19:00 •The AIDA Sales Funnel and The Online Decision Making Process: 00:17:00 •The Awareness Stage of the Funnel: Where It All Begins: 00:18:00 •The Interest Stage of the Funnel Tell Me More: 00:14:00 •The Desire Stage of the Funnel I Want What You Sell: 00:13:00 •The Action Stage of the Funnel I'm Going to Buy What You Sell: 00:09:00 •The Fogg Behavior Model and how it Applies to Good Landing Page Design: 00:20:00 •Making Your Landing Page Design Memorable: 00:14:00 •Download all Section Two Slides (s2): 00:06:00 •The Primacy of Product and The Concept of Usability in Landing Page Design: 00:15:00 •Eschew Obfuscation: Clarity and the Quest for Fewer Question Marks: 00:11:00 •The 5 Second Usability Test in Landing Page Design (and how you can use it now): 00:13:00 •The Art and Science Behind Designing High-Converting Calls To Action (CTA's): 00:19:00 •Readability and Visual Hierarchy Landing Page Design: 00:20:00 •Respecting Web Conventions in Landing Page Design: 00:13:00 •Using Videos, Graphics and Imagery to Increase Landing Page Conversion Rates: 00:20:00 •Information Architecture and Accessibility - Landing Page Design Best Practices: 00:20:00 •Trust, Safety and Credibility (Part 1) Landing Page Design Best Practices: 00:14:00 •Trust, Safety and Credibility (Part 2) Landing Page Design Best Practices: 00:09:00 •Dedicated Landing Page Design Best Practices (Part 1): 00:15:00 •Dedicated Landing Page Design Best Practices (Part 2): 00:12:00 •Download all Section Three Slides (s3): 00:32:00 •Using Scarcity to Improve Conversion Rates on Your Landing Pages: 00:10:00 •Principles of Persuasion - Reciprocal Concessions & Reciprocity in Landing Pages: 00:12:00 •Principles of Persuasion Anchoring and Cognitive Dissonance Theory: 00:19:00 •My Favorite Landing Page Builders and Getting Started With Our Unbounce Page: 00:10:00 •Getting Familiar With the Unbounce Page Builder and Adding Our Header Section: 00:07:00 •Creating a Logo in Photoshop and Using the Unbounce Image Uploader Tool: 00:16:00 •Working With Background Imagery in Landing Pages and Developing Our Hero Section: 00:16:00 •Creating a Form, Action Block, and Finishing the Hero Section in Unbounce: 00:19:00 •Discussing Landing Page Design Changes and Creating our Primary Content Section: 00:16:00 •Finishing Page Content, Adding Icons, Footer and Working With Buttons Unbounce: 00:11:00 •Publishing Your Unbounce Landing Page on Your Custom Domain: 00:04:00 •Adding Custom CSS in Unbounce to Create Professional Drop Shadows: 00:06:00 •Making Your Landing Page Design Work Better With Custom Javascript Snippets: 00:08:00 •Mobile Site Layout in Unbounce Based on Mobile Landing Page Design Guidelines: 00:03:00 •Designing Your Form Confirmation Dialogue in Unbounce and Testing Your Live Form: 00:04:00 •Assigning A/B Testing Variants in Unbounce and Assigning Traffic Weights: 00:12:00 •Integrating Your Unbounce Form Submissions With Your Mailchimp Account: 00:09:00 •Goodbye For Now I Will Miss You Dearly: 00:03:00 •Western Computer Audit Part 1: 00:08:00 •Western Computer Audit Part 2: 00:09:00 •Western Computer Audit Part 3: 00:15:00 •Western Computer Audit Part 4: 00:14:00 •Assignment - Landing Page Design and Conversion Rate Optimisation: 00:00:00

Overview This comprehensive course on Corporate & Strategic Communication Skills for Managers will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Corporate & Strategic Communication Skills for Managers comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Corporate & Strategic Communication Skills for Managers. It is available to all students, of all academic backgrounds. Requirements Our Corporate & Strategic Communication Skills for Managers is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 6 sections • 87 lectures • 08:58:00 total length •Definition of Communication: 00:03:00 •Elements of Communication: 00:04:00 •Communication Styles: 00:03:00 •Steps in Communication Process: 00:01:00 •Step 1 of Communication Process: 00:02:00 •Step 1 Explained - Goal and preparation: 00:05:00 •Step 1 Explained - Practicing Positive Intent: 00:02:00 •Step 1 Explained - Understanding Assumptions: 00:06:00 •Step 2 of Communication Process: 00:04:00 •Characteristics of Clear Message: 00:04:00 •Three Different Communication Styles: 00:06:00 •Assertive Communication Style: 00:02:00 •Body Language and Signals: 00:03:00 •Third Step in Communication - Seeing Feedback: 00:04:00 •Listening Skills - Listen with Compassion: 00:04:00 •Listening Skills - Meaning of Paraphrasing: 00:02:00 •Ways to Improve Communication and Knowledge Check: 00:05:00 •Increase Effectiveness of Communication: 00:08:00 •8 Guidelines for Giving Praise and Feedback: 00:05:00 •Additional Tips for Effective Communications: 00:09:00 •Communication Requirements in Business: 00:08:00 •Skills required in corporate communication: 00:06:00 •Interactive Communications: 00:08:00 •Reason why Communication Fails: 00:03:00 •Communication Channels and Their Problems: 00:06:00 •Indications of Incompetent Communication: 00:06:00 •Other reasons for Communication failure: 00:04:00 •Strategic Communication Liner Model: 00:05:00 •Strategic Communication Adaptive Model: 00:04:00 •Strategic Communication Interpretive Model: 00:04:00 •Strategic Communication in Public Communication: 00:09:00 •Resources and Audience for Strategic Public Communication: 00:07:00 •Source of Strategic Communication: 00:05:00 •Strategic Communication - Summary of three models: 00:12:00 •Strategic Communication - Guidelines for Interpretative Models: 00:05:00 •Strategic Communication - Public Communications: 00:11:00 •Internal Communication - Orientation: 00:09:00 •Internal Communication - Moral Compansation and Benefits: 00:07:00 •Internal Communication - Organisation Change: 00:07:00 •External Communication - Issues Management: 00:06:00 •External Communication and PR: 00:05:00 •External Communication - Issue Management - Organisation Response: 00:13:00 •External Communication - Image Management and Issue Advocacy: 00:06:00 •External Communication - Risk and Crisis Communication: 00:10:00 •Case Study on Corporate Strategic Communication: 00:09:00 •What is Strategy?: 00:06:00 •What is Communication Strategy?: 00:05:00 •When Communication Strategy is required: 00:04:00 •Why Communication Strategy is required: 00:03:00 •Information we need before making strategy: 00:08:00 •Setting Goals and Identify Audience: 00:08:00 •Catagorise your Audience to help draft right message: 00:04:00 •Drafting Message to cater your audience: 00:04:00 •Channels and Timing of Communication: 00:05:00 •Resources risk and Evaluation of communication strategy: 00:04:00 •Summary of Communication Strategy: 00:03:00 •Strategic Communication Plan Template: 00:04:00 •Strategic Communication Plan: 00:04:00 •Difference between Strategic and Tactical Communication: 00:03:00 •Traditional Planning and why Refreshed Approached: 00:05:00 •Change Management - What are concerns?: 00:03:00 •Refreshed Approach to Communication Planning: 00:07:00 •Possible Problems in Communication Plan, Success measurement: 00:06:00 •Measure, Feedback and Manage Cynics: 00:03:00 •Social Aspects of Communication Strategy: 00:12:00 •Additional Planning on Social Aspects of Communication Strategy: 00:04:00 •Strategic Communication - American Airlines Case Study: 00:33:00 •How to Succeed in Group Communication: 00:10:00 •Defining Group Communication: 00:08:00 •Elements of Group Communication and Types of Group: 00:08:00 •Advantages and Disadvantages of Group Discussion: 00:08:00 •How to prepare for group Discussion: 00:07:00 •Practice for group Discussion and other aspects: 00:08:00 •Dos and Don't group Discussion: 00:08:00 •Summary of previous class: 00:05:00 •What is conflict - class discussion?: 00:07:00 •Communication in Conflict: 00:08:00 •Meaning of Positive intent in difficult situations: 00:09:00 •Positive Intent - Example: 00:05:00 •De-escalating Emotions as a method to communicate in Conflicts: 00:06:00 •Detached Responsibility method in resolving conflicts: 00:13:00 •Keys to handle Angry Peoples: 00:06:00 •Keys to deal with denial: 00:04:00 •Uncovering Hidden Agendas: 00:06:00 •Giving Negative Feedback: 00:09:00 •Receiving Negative Feedback and Exercise: 00:08:00 •Assignment - Corporate & Strategic Communication Skills for Managers: 00:00:00

Overview This comprehensive course on Learn Ethical Hacking From A-Z: Beginner To Expert will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Learn Ethical Hacking From A-Z: Beginner To Expert comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Learn Ethical Hacking From A-Z: Beginner To Expert. It is available to all students, of all academic backgrounds. Requirements Our Learn Ethical Hacking From A-Z: Beginner To Expert is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 17 sections • 105 lectures • 11:51:00 total length •Course Overview: 00:08:00 •About Your Instructors: 00:03:00 •Section Overview: 00:03:00 •Current Cybersecurity Market: 00:09:00 •The 3 Types of Hackers: 00:05:00 •The 4 Elements of Security: 00:04:00 •Ethical Hacker Terminology: 00:04:00 •Common Methods of Hacking: 00:08:00 •Cybersecurity & Ethical Hacking Overview: 00:03:00 •Ethical Hacking vs Penetration Testing: 00:06:00 •Job Opportunities in Cybersecurity: 00:01:00 •Who is This Course is For?: 00:01:00 •Networking Section Overview: 00:12:00 •How Data Travels Across The Internet: 00:02:00 •Understanding Ports and Protocols: 00:08:00 •Understanding IP Addresses: Public & Private: 00:02:00 •What Are Subnets?: 00:03:00 •The Average Network vs Remote Based: 00:06:00 •Hacking Lab Section Overview: 00:09:00 •Understanding Virtual Machines: 00:03:00 •Setup Your Kali Linux Machine: 00:10:00 •VN Setup & Testing Vulnerable Systems: 00:23:00 •Linux+Python+Bash+Powershell Section Overview: 00:06:00 •Linux Basics: 00:11:00 •Working With Directories & Moving Files: 00:03:00 •Installing & Updating Application Files: 00:02:00 •Linux Text Editors: 00:04:00 •Searching For Files: 00:02:00 •Bash Scripting Basics: 00:09:00 •Python Basics: 00:11:00 •Remaining Anonymous Section Overview: 00:06:00 •TOR Browser Overview: 00:06:00 •Anonsurf Overview: 00:03:00 •Changing Mac Addresses: 00:03:00 •Using a Virtual Private Network/Server (VPN, VPS): 00:04:00 •WiFi Hacking Section Overview: 00:06:00 •WiFi Hacking System Setup: 00:09:00 •WEP Hacking Attack #1: 00:09:00 •WEP Hacking Attack #2: 00:04:00 •WPA/WPA2 Hacking: 00:10:00 •Reconnaissance Section Overview: 00:04:00 •Passive Recon vs Active Recon: 00:01:00 •Recon-ng Overview: 00:15:00 •Whois Enumeration: 00:02:00 •DNS Enumeration Overview: 00:02:00 •Netcraft.com DNS Information: 00:03:00 •Google Hacking: 00:05:00 •Shodan.io Overview: 00:02:00 •Securityheaders.com (Analyze HTTPS Headers of website): 00:02:00 •Ssllabs.com/ssltest (Look for SSL issues on website): 00:02:00 •Pastebin.com (Sensitive Information): 00:01:00 •NMAP Port Scanning (Discover open ports, OS, Services, Vulnerabilities, etc.): 00:15:00 •Netcat Overview + SMB/NFSEnumeration: 00:14:00 •Nikto & Sparta Web Application Scanner: 00:06:00 •SMPT Enumeration + Nessus/Openvas Scanners: 00:05:00 •Launching Attacks Overview: 00:10:00 •Analyzing Information Gathered: 00:04:00 •Taking Advantage of Telenet: 00:06:00 •Searching & Understanding Exploits: 00:06:00 •Copy Exploits From Searchsploit: 00:03:00 •Understanding Exploits: 00:04:00 •Launching Exploits: 00:24:00 •Brute Force Attacks: 00:07:00 •How To Crack Passwords: 00:04:00 •ARP Spoofing Overview: 00:21:00 •Introduction To Cryptography: 00:14:00 •Post Exploitation Section Overview: 00:03:00 •Privilege Escalation: 00:29:00 •Transferring Files in/out of Victim, Creating Custom Malware + Evading Antivirus: 00:27:00 •Installing a Keylogger: 00:03:00 •Installing a Backdoor: 00:07:00 •Website & Web Application Hacking Overview: 00:06:00 •Web Application Scanning: 00:08:00 •Directory Buster Hacking Tool: 00:03:00 •Nikto Web App Hacking Tool: 00:03:00 •SQLmap and SQL Ninja Overview: 00:01:00 •How To Execute Brute Force Attacks: 00:13:00 •Using Command Injection: 00:03:00 •Malicious File Upload: 00:10:00 •Local & Remote File Inclusion: 00:10:00 •SQL Injection Overview: 00:19:00 •Using Cross Site Request Forgery: 00:11:00 •Cross Site Scripting Overview: 00:12:00 •Mobile Phone Hacking Section Overview: 00:11:00 •Mobile Attack Vectors: 00:02:00 •Mobile Hacking Using URLs: 00:02:00 •Jail Breaking and Rooting Considerations: 00:01:00 •Privacy Issues (Geo Location): 00:01:00 •Mobile Phone Data Security: 00:02:00 •Getting Your Name Out There Section Overview: 00:02:00 •Building A Brand: 00:09:00 •Personal Branding: 00:13:00 •Setup Your Website and Blog: 00:11:00 •Writing a Book: 00:10:00 •Starting a Podcast: 00:08:00 •Networking Overview: 00:06:00 •Making Money Section Overview: 00:02:00 •Bug Bounty Programs: 00:04:00 •How To Start Freelancing: 00:11:00 •How To Start Client Consulting: 00:09:00 •Potential Salary & Cybersecurity Roadmap: 00:10:00 •Books Recommendations: 00:03:00 •Places to Practice Hacking for Free: 00:03:00 •Resources - Learn Ethical Hacking From A-Z: Beginner To Expert: 00:00:00 •Assignment - Learn Ethical Hacking From A-Z: Beginner To Expert: 00:00:00

Overview The Customer Service Manager Training and Front Desk Certification course equips individuals with the necessary skills to excel in customer service roles. It covers various modules, including establishing a positive attitude, addressing customer needs, generating return business, providing in-person and electronic customer service, handling difficult customers, and knowing when to escalate issues. Learning Outcomes: Develop a strong understanding of the role and importance of customer service in a professional setting. Establish a positive attitude and effective communication skills to meet and exceed customer needs. Gain the ability to generate repeat business through excellent customer service and build long-term customer relationships. Acquire proficiency in providing exceptional in-person, phone, and electronic customer service. Develop strategies for handling difficult customers and resolving conflicts professionally. Understand the importance of escalating issues when necessary to ensure customer satisfaction. Why buy this Customer Service Manager Training and Front Desk Certification? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Customer Service Manager Training and Front Desk Certification you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Customer Service Manager Training and Front Desk Certification does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Customer Service Manager Training and Front Desk Certification was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Customer Service Manager Training and Front Desk Certification is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Customer Service Manager Training and Front Desk Certification Module One - Customer Service : Who We Are and What We Do 00:17:00 Module Two - Customer Service : Establishing Your Attitude 00:12:00 Module Three - Customer Service : Identifying and Addressing Customer Needs 00:12:00 Module Four - Customer Service : Generating Return Business 00:14:00 Module Five: In-Person Customer Service 00:10:00 Module Six - Customer Service : Giving Customer Service over the Phone 00:12:00 Module Seven - Customer Service : Providing Electronic Customer Service 00:12:00 Module Eight - Customer Service : Recovering Difficult Customers 00:15:00 Module Nine - Customer Service : Understanding When to Escalate 00:14:00

Overview In an era where brand loyalty is highly coveted yet elusive, the 'Customer Service Management: Recovering Difficult Customers' course serves as your compass to navigate the treacherous waters of volatile client interactions. Our comprehensive curriculum highlights the art and science of transforming challenging situations into opportunities, turning disgruntled customers into brand ambassadors. Delve deep into the core essence of who you are, refine your approach to handling customers in-person, over the phone, or electronically, and master the nuances of discerning when to escalate a situation. Customers today crave more than just a product; they yearn for a memorable experience. The course offers a rich tapestry of skills and knowledge tailored to meet modern-day challenges. From developing your attitude to cultivating return business, each module unfolds a new chapter in the world of stellar customer service. By the end of this transformative journey, learners will possess the understanding to tackle complex customer-centric scenarios with finesse and poise. Electronic customer service has emerged as the new frontier in today's digital age. With our dedicated modules focusing on telephonic and electronic customer service, learners will be able to effectively cater to the digitally-savvy clientele. Additionally, our exclusive segment on 'Recovering Difficult Customers' will empower you with strategies to mend bridges and foster positive relationships even after a misstep. Learning Outcomes Understand the foundational principles of effective customer service management. Develop a positive, solution-oriented attitude towards customer interactions. Recognise and aptly address diverse customer needs to ensure satisfaction. Strategise and implement techniques to ensure return business and loyalty. Deliver outstanding customer service face-to-face, telephonically, and digitally. Acquire expertise in managing and recovering challenging customer scenarios. Distinguish between situations that can be resolved independently and those requiring escalation. Why buy this Customer Service Management: Recovering Difficult Customers? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Customer Service Management: Recovering Difficult Customers you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Customer Service Management: Recovering Difficult Customers is suitable for:  Aspiring customer service managers aiming to excel in their roles. Businesses seeking to elevate their customer service standards. Frontline staff keen on enhancing their customer interaction techniques. Team leads or supervisors in charge of customer service departments. Entrepreneurs aiming to build a robust customer-centric model. Prerequisites This Customer Service Management: Recovering Difficult Customers was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Customer Service Manager: £25,000 - £45,000 Annually Client Relationship Officer: £28,000 - £50,000 Annually Customer Retention Specialist: £24,000 - £40,000 Annually Call Centre Supervisor: £22,000 - £35,000 Annually Customer Experience Strategist: £30,000 - £55,000 Annually Digital Customer Service Analyst: £27,000 - £52,000 Annually Course Curriculum Customer Service Management: Recovering Difficult Customers Module One: Who We Are and What We Do 00:17:00 Module Two: Establishing Your Attitude 00:12:00 Module Three: Identifying and Addressing Customer Needs 00:12:00 Module Four: Generating Return Business 00:14:00 Module Five: In-Person Customer Service 00:10:00 Module Six: Giving Customer Service over the Phone 00:12:00 Module Seven: Providing Electronic Customer Service 00:12:00 Module Eight: Recovering Difficult Customers 00:15:00 Module Nine: Understanding When to Escalate 00:14:00 Mock Exam Mock Exam - Customer Service Management: Recovering Difficult Customers 00:20:00 Final Exam Final Exam - Customer Service Management: Recovering Difficult Customers 00:20:00

Unleash Your Cybersecurity Prowess: CompTIA PenTest+ (Ethical Hacking) Course Embark on a thrilling journey into the realm of ethical hacking with our dynamic 'CompTIA PenTest+' course. This program is your gateway to mastering the art of cybersecurity, where you'll not only learn the ropes but also unravel the intricacies of planning, scoping, and executing penetration tests. The adventure begins with an insightful 'Introduction' that sets the stage for the captivating exploration of surveying targets, selecting attack vectors, and employing cutting-edge pen testing tools. As you delve into the intricacies of ethical hacking, each section unfolds like a cyber espionage thriller, providing you with the skills to safeguard digital landscapes. Learning Outcomes Master the foundational principles of ethical hacking. Develop proficiency in planning and scoping penetration tests. Acquire the art of surveying and selecting potential targets. Navigate diverse attack vectors with strategic prowess. Utilize a comprehensive toolkit of pen testing tools effectively. Why choose this CompTIA PenTest+ (Ethical Hacking) course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this CompTIA PenTest+ (Ethical Hacking) course for? Tech enthusiasts eager to dive into the world of ethical hacking. Cybersecurity enthusiasts seeking hands-on penetration testing skills. IT professionals aiming to enhance their cybersecurity expertise. Students pursuing a career in ethical hacking or penetration testing. Anyone fascinated by the dynamic landscape of cybersecurity. Career path Ethical Hacker: £40,000 - £60,000 Penetration Tester: £45,000 - £70,000 Cybersecurity Analyst: £35,000 - £50,000 Security Consultant: £50,000 - £80,000 Information Security Manager: £60,000 - £90,000 Chief Information Security Officer (CISO): £80,000 - £120,000 Prerequisites This CompTIA PenTest+ (Ethical Hacking) course does not require you to have any prior qualifications or experience. You can just enrol and start learning.This CompTIA PenTest+ (Ethical Hacking) course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Section 01: Introduction Introduction 00:09:00 Section 02: Planning and Scoping Planning a Pen Test 00:09:00 Rules of Engagement 00:11:00 Resources and Budget 00:07:00 Impact and Constraints 00:05:00 Support Resources 00:13:00 Legal Groundwork 00:12:00 Scope Considerations 00:11:00 Lab Environment Setup 00:23:00 Project Strategy and Risk 00:09:00 Scope Vulnerabilities 00:14:00 Compliance-Based Assessments 00:05:00 Section 03: Surveying the Target Scanning and Enumeration 00:05:00 Scanning Demo 00:11:00 Packet Investigation 00:08:00 Packet Inspection Demo 00:06:00 Application and Open-Source Resources 00:12:00 Vulnerability Scanning 00:10:00 Vulnerability Scanning Demo 00:17:00 Target Considerations 00:16:00 Nmap Timing and Performance Options 00:07:00 Prioritization of Vulnerabilities 00:09:00 Common Attack Techniques 00:12:00 Credential Attacks 00:15:00 Weaknesses in Specialized Systems 00:18:00 Section 04: Select Your Attack Vector Remote Social Engineering 00:07:00 Spear Phishing Demo 00:10:00 In-Person Social Engineering 00:12:00 Network-Based Exploits 00:07:00 FTP Exploit Demo 00:08:00 Man-in-the-middle Exploits 00:07:00 Wireless Exploits 00:14:00 Application Exploits, Part 1 00:06:00 SQL Injection Demo 00:09:00 Application Exploits, Part 2 00:08:00 Application Exploits, Part 3 00:09:00 Cross-Site Scripting Demo 00:07:00 Code Vulnerabilities 00:17:00 Local Host Vulnerabilities 00:05:00 Privilege Escalation (Linux) 00:10:00 Privilege Escalation (Windows) 00:06:00 Misc. Privilege Escalation 00:08:00 Misc. Local Host Vulnerabilities 00:08:00 Physical Security 00:10:00 Post-Exploitation Techniques 00:11:00 Persistence and Stealth 00:11:00 Section 05: Selecting Pen Testing Tools Nmap Scoping & Output Options 00:21:00 Pen Testing Toolbox 00:07:00 Using Kali Linux 00:06:00 Scanners & Credential Tools 00:10:00 Code-Cracking Tools 00:05:00 Open-Source Research Tools 00:07:00 Wireless and Web Pen Testing Tools 00:11:00 Remote Access Tools 00:06:00 Analyzers and Mobile Pen Testing Tools 00:03:00 Other Pen Testing Tools 00:05:00 Using Scripting in Pen Testing 00:13:00 Bash Scripting Basics 00:15:00 Bash Scripting Techniques 00:10:00 PowerShell Scripts 00:04:00 Ruby Scripts 00:07:00 Python Scripts 00:06:00 Scripting Languages Comparison 00:11:00 Section 06: Reporting and Communication Writing Reports 00:16:00 Post-Report Activities 00:06:00 Mitigation Strategies 00:05:00 Communication 00:10:00 Assignment Assignment - CompTIA PenTest 00:00:00

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You will not only learn a few lines of code in this course but will also understand the principles of programming. Learn the fundamentals of JavaScript with the latest JavaScript versions (ES6/ES7/ES8/ES9/ES10/ESNext) and you will be well on your way to being a Grandmaster programmer in any language.

Embark on a transformative journey to unravel the intricacies of conflict with our comprehensive Conflict Management course. In the dynamic seas of human interaction, conflicts are inevitable, but mastering the art of conflict resolution sets you apart as a skilled navigator. This course opens with a captivating 'Introduction' that paves the way for an exploration into the keys to conflict, unraveling the nuances of how misunderstandings arise, and providing effective solutions. Dive deep into the psychology of personality types in conflict, and discover the secrets to de-escalating conflicts with finesse. The closing section ties it all together, leaving you equipped with invaluable conflict management skills. Learning Outcomes Gain a profound understanding of the keys to conflict. Identify the root causes and solutions to misunderstandings. Navigate the intricacies of personality types in conflict. Master the techniques for de-escalating conflicts. Develop a holistic approach to conflict resolution. Why choose this Conflict Resolution course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Conflict Resolution course for? Professionals seeking to enhance conflict resolution skills. Team leaders aiming to create harmonious work environments. Individuals interested in understanding the psychology of conflict. Managers striving to foster effective communication within teams. Anyone navigating personal or professional conflicts. Career path Conflict Resolution Specialist: £30,000 - £45,000 Human Resources Manager: £40,000 - £60,000 Team Leader/Supervisor: £25,000 - £40,000 Mediator: £35,000 - £50,000 Organizational Psychologist: £45,000 - £70,000 Communication Strategist: £35,000 - £55,000 Prerequisites This Conflict Resolution does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Conflict Resolution was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Conflict Resolution Introduction to Conflict Resolution 00:15:00 Module 02: Issues and Origin of Conflict Issues and Origin of Conflict 00:22:00 Module 03: Emotion And Conflict Emotion And Conflict 00:16:00 Module 04: Decision Making In Conflict Decision Making In Conflict 00:21:00 Module 05: Rising Above the Conflict Rising Above the Conflict 00:16:00 Module 06: Creativity Outcome From Conflict Creativity Outcome From Conflict 00:19:00 Module 07: A Conflict Resolution Process A Conflict Resolution Process 00:17:00 Module 08: Essentials of Resolutionary Thinking Essentials of Resolutionary Thinking 00:20:00 Module 09: Techniques of Managing Conflict Techniques of Managing Conflict 00:24:00 Module 10: A Finer Way of Resolving Conflict A Finer Way of Resolving Conflict 00:15:00 Module 11: Approaches for Solving Group Conflict Approaches for Solving Group Conflict 00:18:00 Module 12: The Ethics of Resolution The Ethics of Resolution 00:25:00