55 ESC courses in London

Help with chronic pain – learn the powerful psychological and behavioural techniques that alleviate persistent pain and accelerate healing with pain specialist Dr Grahame Brown Accredited CPD Certificate: 6 hours Length: 1 day (9.30am - 4.00pm GMT) Fantastic to have the opportunity to train with this specialist. Thoroughly enjoyed this online course – the best I have attended...CLINCIAL HYPNOTHERAPIST Live online training – Join Dr Grahame Brown on Wednesday 24th April 2024 for this practical live online training event via Zoom, you will have plenty of opportunities to ask questions. Simply book your place and we will email you the Zoom link the day before the event. BONUS RECORDING – the training is recorded, in case anyone experiences technical difficulties on the day, so you will also get a recording for a limited time afterwards to maximise your learning. Can’t make this date?  Register your interest and we’ll let you know when there’s another. Why you should attend Pain is endemic in our society and whatever the cause – back pain, migraine, arthritic pain, dental pain, irritable bowel (IBS), labour/menstrual pain, cancer pain, psychogenic pain, psychosomatic pain – it can be incapacitating. Chronic pain is any pain which lasts for more than three months and it is estimated that between 25–40% of our population suffer from persistent or chronic pain. The sociological and economic costs of this are enormous but it is in the personal human suffering involved – mental as well as physical – that the real costs should be measured. Many are desperate for effective help to relieve their pain and the associated effects, such as insomnia and depression. This online workshop – with leading pain and musculoskeletal medicine consultant Dr Grahame Brown – gives you important new information about how we experience pain – derived from the latest neuroscience – and a powerful range of psychological techniques for managing pain naturally, preventing it from escalating and speeding up healing. You will discover how people can be helped out of the vicious cycle of chronic pain and how, by working holistically through the bio-psycho-social model, suffering can be dramatically reduced. You don’t need to have any prior medical knowledge to learn from and enjoy the day – you will leave with a much clearer understanding of what is going on in the mind/body system, what you can do to reduce suffering when pain persists and ways to prevent chronic ongoing pain from developing. It is a key event if you work with people suffering from pain at any stage (from recent onset, recurrent to persistent) or if you would like to find out how to successfully manage pain without medication. You will learn a wide variety of pain management techniques, which can easily be integrated into your work, to help relieve pain and promote recovery – often in just one session. Dr Grahame Brown has a real gift for helping people heal themselves – I know: I’m one of them!CHRISTOPHER BUCKLEY, PROFESSOR OF RHEUMATOLOGY, UNIVERSITY OF BIRMINGHAM What will you learn An increased understanding of how we perceive pain (from the latest neuroscientific research) and what is happening in the mind/body system A road map for helping people out of the vicious cycle of chronic pain, or to stop it developing in the first place The confidence and skills to help patients suffering from persistent pain of whatever cause – no need to feel ‘heart-sink’ with some patients anymore An understanding of what is going on when pain persists – and what you can do about it How to reduce the risk of chronic pain developing – prevention is better than cure – and identify the factors that make it likely A range of psychological chronic pain management techniques to use with your patients or yourself The importance of the bio-psycho-social model in reducing pain and accelerating healing How to produce significant pain relief by changing the way people think about their pain – in minutes An understanding of the value of pain displacement and how to use the brain’s ‘reality simulator’ What the latest neuroscience tell us about the experience of pain How to use guided imagery, relaxation and distraction to promote chronic pain relief How to deal with constant pain and promote healing How healthcare professionals can make their consultations more therapeutic How to avoid labelling patients’ pain as ‘purely psychological’ The many myths about pain – and why some well-intentioned pain management techniques don’t work and more… No prior medical knowledge is needed for you to benefit from the day. Course Programme The ‘Effective Pain Management’ live online course starts at 9.15am and runs until 4.00pm. (GMT). 9.15am Join the Zoom meeting 9.30am Understanding pain 11.00am Comfort break and discussion 11.30am Assessing a person with persistent pain 1.00pm Lunch break 1.45pm Psychological & Behavioural treatment interventions 2.45pm Comfort break and discussion 3.00pm Practical demonstration of interventions 4.00pm Day ends Who is this course suitable for? This course is designed to enhance the skills and knowledge of health care professionals of any discipline who work on a regular or occasional basis with people in pain to improve outcomes, including: • doctors • surgeons • nurses • dentists • neurologists • osteopaths • chiropractors • palliative care workers • psychiatrists • midwives • physiotherapists • occupational therapists • psychologists • health visitors • support/care workers • psychotherapists • counsellors – it is perfect CPD If you personally experience persistent pain then you will gain much from the workshop but please be aware the programme is not designed to be a treatment day and the tutor will be unable to give opinions to individuals with pain problems unless (with consent) their problem can be discussed for the benefit of all participants Anyone who would like to understand more about their own experience of pain, or that of someone they care for, and what can be done to manage ongoing pain and alleviate suffering This course has been independently assessed by the internationally recognised CPD Standards Office for 6 hours of CPD training. On completion of this training you’ll receive CPD certificates from the College and the CPD Standards Office.

Come and spend the day with to learn about this staggering new sedative which has revolutionised how a lot of us perform sedation. From 20 minute appointments to four or five hours, Remimazolam can be predicable, controllable, with super fast recovery times. Join us to get the core knowledge you need to start using this sedative in your daily practice and welcome a new level of safety and comfort for the patient and the whole team. UKSedation is a UK leader in the training and use of Remimazolam, the most exciting advancement in dental sedation in the last 40 years. This is another tool in our sedation palette which can provide ultrashort and ultra long sedation with the same safety profile as midazolam, but with super fast recovery and the ability to control and adapt to the dental situation. REMIMAZOLAM IS NOW APPROVED FOR USE IN DENTISTRY IN THE UK, SEE THE IACSD STATEMENT 9TH JAN 2023 AT https://www.rcseng.ac.uk/-/media/fds/iacsd/iacsd-remimazolam-statement-090123.pdf After the success of our course at the Royal Society of Medicine in October 2022 with Dr Rob Endicott and Dr Roy Bennett, we are planning a series of events around the country, including bespoke training for your practice teams. If you would like to be kept up to date with courses near you, please fill in the form so we can be in touch. Or if you want to contact us about training needs directly, email us. IF YOU NEED A BESPOKE DAYS TRAINING FOR YOUR TEAM, SIMPLY CONTACT US About Instructor Rob Endicott Roy Bennett Dr Roy Bennett is the director of Mellow Dental Training, IACSD accredited trainer and mentor and former director of Portmans Dental Care. Dr Rob Endicott is an IACSD accredited trainer and mentor and is the ViceChair of the ADAS (Association of Dental Anaesthetists and Sedationists)

A photography workshop on how to use shutter speed creatively, including night photography and light trails. Workshop takes place in Central London.

Creative workshop to challenge your inner artist, relax and have fun

This In House Training for the designated safeguarding lead in your school or college, we can offer a 4 or 6 hour course for 1 - 50 people, this can be delivered in your organisation during the day or evening at a times to suit your needs. Carry out your statutory responsibilities as a Designated safeguarding lead (DSL) with the DSL training courses and protect the children and young people you work with in schools and colleges in England.

Are you confident your organisation could cope if a bad news story went viral and you were besieged by the media? Would you be able to fend off a determined and aggressive journalist, take control and deliver your key messages? Our crisis communications courses show you how to cope when your organisation is under fire, and protect your good name. We can: Train your spokespeople to handle challenging interviews, pitting their wits against a hostile reporter Train your PR team to manage communications during an unfolding crisis Deliver a fast-paced crisis simulation where your team have to decide how to handle the press during an unfolding emergency Facilitate a crisis strategy workshop, where we work together to develop your crisis communications strategy All of our crisis communications courses are bespoke, so we will design each one to meet your specific needs. Areas we can cover include: How a crisis can escalate in seconds How journalists respond to bad news stories How to develop effective key messages & write holding statements How to manage your social media How to take control of an interview and get your message across How to handle press conferences and doorsteps Venue We deliver courses in the most appropriate format for your circumstances – whether face to face or online. Face to face courses are portable: they can be held in purpose-built studios, at your own offices or at an external venue. In the latter two cases, we create a mock studio for the practical exercises. Online courses give you flexibility and enable you to offer training to delegates from all over the world. We have run virtual courses for people from the Far East, South Asia, North America and Europe, as well as the UK.

Date: Wednesday 11th October Time: 4pm Location: Studio A - Landor Road Events Details: Our 'QUEER COMING-OF-AGE' season continues with a father-son road trip story exploring body dysmorphia and familial acceptance; 2020's indie hit Cowboys. Steve Zahn and Sasha Knight star as Troy and Joe, a father and transgender son who head off into the Montana wilderness to escape Joe's traditionalist mother, played by Jillian Bell. Detective Faith Erickson is hot on their tail, as the father (suffering from bipolar disorder and a drinking problem) teaches his son to shoot guns, live off the land and become the man he wants to be. A powerful but gentle film about the freedom children are afforded in choosing who they are. After the film we'll head to The Landor pub next door where we'll discuss what we've seen over some drinks. Don't miss out, book your ticket now!

This two-day programme gives the key insights and understanding of contracting principles and the impact they have on business and operations. The course is designed for individuals involved in or supporting contracting who want to improve their commercial management skills; individuals in functions such as project management, business development, finance, operations who need practical training in commercial management; general audiences wanting to gain a basic understanding of commercial management. This is an assessed programme, leading to the International Association for Contracts & Commercial Management (IACCM)'s coveted Contract and Commercial Management Associate (CCMA) qualification. The programme addresses 31 different subject areas, across the five stages of the contracting process. By the end of the course the participants will be able, among other things, to: Develop robust contract plans, including scope of work and award strategies Conduct effective contracting activities, including ITT, RFP, negotiated outcomes Negotiate effectively with key stakeholders, making use of the key skills of persuading and influencing and to work with stakeholders to improve outcomes Set up and maintain contract management systems Take a proactive approach to managing contracts Make effective use of lessons learned to promote improvements from less than optimal outcomes, using appropriate templates Develop and monitor appropriate and robust Key Performance Indicators to manage the contractor and facilitate improved performance Understand the approvals process and how to develop and present robust propositions Make appropriate use of best practice contract management tools, techniques and templates DAY ONE 1 Introductions Aims Objectives Plan for the day 2 Commercial context Explaining the contracting context Define the key objective The importance of contact management Impact upon the business 3 Stakeholders How to undertake stakeholder mapping and analysis Shared vision concept, How to engage with HSE, Finance, Operations 4 Roles and responsibilities Exploring the key roles and responsibilities of contract administrators, HSE, Finance, Divisional managers, etc 5 Initiating the contract cycle Overview of the contracting cycle Requirement to tender Methods Rationale and exceptions 6 Specifications Developing robust scope of works Use of performance specifications Output based SOW 7 Strategy and award criteria Developing a robust contract strategy Award submissions/criteria 8 Managing the tender process Review the pre-qualification process Vendor registration rules and processes Creation of bidder lists Evaluation, short listing, and how to use of the 10Cs© model template and app 9 Types of contract Classify the different types of contracts Call-offs Framework agreement Price agreements Supply agreements 10 The contract I: price Understanding contract terms Methods of compensation Lump sum, unit price, cost plus, time and materials, alternative methods Cost plus a fee, target cost, gain share contracts Advanced payments Price escalation clauses DAY TWO 11 Risk How to manage risks Risk classification Mitigation of contractual risks 12 Contractor relationship management session Effectively managing relationships with contractors, Types of relationships Driving forces? Link between type of contract and style of relationship 13 Disputes Dealing with disputes Conflict resolution Negotiation Mediation Arbitration 14 Contract management Measuring and improving contract performance Using KPIs and SLAs Benchmarking Cost controls 15 The contract II: terms and conditions Contract terms and conditions Legal aspects Drafting special terms 16 Managing claims and variations How to manage contract and works variations orders Identifying the causes of variations Contractor claims process 17 Completion Contract close-out process Acceptance/completion Capture the learning/HSE Final payments, evaluation of performance 18 Close Review Final assessment

Wouldn't sales be a 'walk in the park' without challenging customers? Why is it that some customers are so difficult to please, so quick to call 'foul' at the slightest blip and so mean with their gratitude after we've bent over backwards to accommodate them? Whether we are looking at prospective or existing customers, there is a toolkit for dealing with the most challenging of them. This course will help participants: Use broad open questions to give the customer a platform for their opinions or issues Improve listening skills to really understand what's behind the customer's challenging style Probe specific phrases to show listening and earn deeper disclosure Use silence to let challenging customers 'blow off steam' Understand the negative impact of certain phrases on a challenging customer Summarise effectively and reassure the customer of our understanding of their needs Recognise the 'behaviour cycle' and avoid emotional escalation Understand 'transactional analysis' and how to bring people from 'child' to 'adult' state Create loyalty in customers who are slow to give trust 1 What makes a customer 'challenging'? Why customers challenge us - understanding their drivers 'Wearing their shoes' - seeing things from their perspective Understanding our own personality style How to flex with a style that is different from our own Ways to quickly recognise a customer's style The benefits of flexing with a challenging customer's style 2 Practical exercise - forum theatre Participants take it in turns to deal with the trainer (who plays the role of the challenging customer) Observers stop the action when they hear or see something they deem wrong The participant in the seat gets a chance to use a suggested alternative line The participant who makes the suggestion has the chance to occupy the seat and deliver it themselves Frequent feedback from the trainer as to how the participant's words are making him feel Opportunities to rewind the action if an ill-advised line is suggested and delivered Flipchart for capturing what worked, what didn't work and why Mehrabian principle - the importance of body language and tone over words used 3 Questioning and listening skills How to use open questions to get the customer talking What questions to avoid and why The use of pauses and silence to reduce tension and build trust What listening is and what it isn't Question funnelling - how to earn deeper disclosure through probing The power of summary 4 Transactional analysis explained What is transactional analysis (TA)? Exploring the TA states and why people behave in that way under pressure How to bring challenging customers to 'adult' state to reduce tension How 'parent' or 'child' behaviours can be inadvertently triggered Understanding the 'behavioural cycle' and how to break it Mini-role play 'vignettes' to demonstrate real time impact of ill-chosen words 5 How to build trust with challenging customers Techniques for placating current challenging customers Methods that the participants have already used effectively - understanding why those methods worked and how other participants can model them Participants' experiences of trust having been lost - understanding why those experiences had that negative outcome How to 'go the extra mile' with challenging customers 6 Bringing a 'real' challenging customer to life Participants give the trainer a brief profile of a specific challenging customer of theirs 5-10 minute roleplay in which the trainer brings that individual to life Observing participants - without interrupting - make notes on what is and isn't working Trainer stops the action half-way through to give feedback on how he is feeling Participant goes back into the roleplay having recalibrated their approach based on feedback Observers give feedback on what did and didn't work Trainer comes out of character to explain the impact of the participant's words and behaviours 7 Wrap-up Key learnings from each participant Individual action planning - steps that can and will be implemented in the workplace

This five-day programme empowers participants with the skills and knowledge to understand and effectively apply best practice commercial and contracting principles and techniques, ensuring better contractor performance and greater value add. This is an assessed programme, leading to the International Association for Contracts & Commercial Management (IACCM)'s coveted Contract and Commercial Management Practitioner (CCMP) qualification. By the end of this comprehensive programme the participants will be able to: Develop robust contracting plans, including scopes of work and award strategies Undertake early market engagements to maximise competition Conduct effective contracting and commercial management activities, including ITT, RFP, negotiated outcomes Understand the legalities of contract and commercial management Negotiate effectively with key stakeholders and clients, making use of the key skills of persuading and influencing to optimise outcomes Undertake effective Supplier Relationship Management Appreciate the implications of national and organisational culture on contracting and commercial activities Appreciate professional contract management standards Set up and maintain contract and commercial management governance systems Take a proactive, collaborative, and agile approach to managing commercial contracts Develop and monitor appropriate and robust KPIs and SLAs to manage the contractor and facilitate improved contractor performance Appreciate the cross-functional nature of contract management Collaborate with clients to deliver sustainable performance and to manage and exceed client expectations Understand the roles and responsibilities of contract and commercial managers Use effective contractor selection and award methods and models (including the 10Cs model) and use these models to prepare robust propositions to clients Make effective use of lessons learned to promote improvements from less than optimal outcomes, using appropriate templates Effectively manage the process of change, claims, variations, and dispute resolution Develop and present robust propositions Make appropriate use of best practice contract and commercial management tools, techniques, and templates DAY ONE 1 Introduction Aims Objectives KPIs Learning strategies Plan for the programme 2 The contracting context Key objectives of contract management Importance and impact on the business 3 Critical success factors Essential features of professional commercial and contract management and administration The 6-step model 4 Putting the 'management' into commercial and contract management Traditional v 'new age' models The need for a commercial approach The added value generated 5 Definitions 'Commercial management' 'Contract management' 'Contracting' ... and why have formal contracts? 6 Stakeholders Stakeholder mapping and analysis The 'shared vision' concept Engaging with key functions, eg, HSE, finance, operations 7 Roles and responsibilities Contract administrators Stakeholders 8 Strategy and planning Developing effective contracting plans and strategies DAY TWO 1 Contract control Tools and techniques, including CPA and Gantt charts A project management approach Developing effective contract programmes 2 The contracting context Key objectives of contract management Importance and impact on the business 3 Tendering Overview of the contracting cycle Requirement to tender Methods Rationale Exceptions Steps Gateways Controls One and two package bids 4 Tender assessment and contract award I - framework Tender board procedures Role of the tender board (including minor and major tender boards) Membership Administration Developing robust contract award strategies and presentations DAY THREE 1 Tender assessment and contract award II - processes Pre-qualification processes CRS Vendor registration rules and processes Creating bidder lists Disqualification criteria Short-listing Using the 10Cs model Contract award and contract execution processes 2 Minor works orders Process Need for competition Role and purpose Controls Risks 3 Contract strategy Types of contract Call-offs Framework agreements Price agreements Supply agreements 4 Contract terms I: Pricing structures Lump sum Unit price Cost plus Time and materials Alternative methods Target cost Gain share contracts Advance payments Price escalation clauses 5 Contract terms II: Other financial clauses Insurance Currencies Parent body guarantees Tender bonds Performance bonds Retentions Sub-contracting Termination Invoicing 6 Contract terms III: Risk and reward Incentive contracts Management and mitigation of contractual risk DAY FOUR 1 Contract terms IV: Jurisdiction and related matters Applicable laws and regulations Registration Commercial registry Commercial agencies 2 Managing the client-contractor relationship Types of relationship Driving forces Link between type of contract and style of relationships Motivation - use of incentives and remedies 3 Disputes Types of dispute Conflict resolution strategies Negotiation Mediation Arbitration DAY FIVE 1 Performance measurement KPIs Benchmarking Cost controls Validity of savings Balanced scorecards Using the KPI template 2 Personal qualities of the contract manager Negotiation Communication Persuasion and influencing Working in a matrix environment 3 Contract terms V: Drafting skills Drafting special terms 4 Variations Contract and works variation orders Causes of variations Risk management Controls Prevention Negotiation with contractors 5 Claims Claims management processes Controls Risk mitigation Schedules of rates 6 Close-out Contract close-out and acceptance / completion HSE Final payments Performance evaluation Capturing the learning 7 Close Review Final assessment Next steps