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Step into the realm of excellence with the 'Complete Customer Service and Communication Skills at QLS Level 3' course. Imagine a world where every interaction with your clientele is not just transactional, but transformational. Where every phone call, email, and face-to-face chat turns into an opportunity to leave a lasting impact. This course unravels the nuances of superior service, striking the perfect balance between understanding your customers and fostering loyalty. With a treasure trove of insights and strategies, prepare yourself to be the champion of every customer's heart, setting the gold standard in service delivery. Learning Outcomes Grasp the foundational principles of exceptional customer service. Attune your attitude for successful customer interactions. Recognise, address, and anticipate the ever-evolving needs of customers. Learn the art of retaining clients and encouraging repeat business. Master diverse service mediums: in-person, over the phone, and electronically. Why choose this Complete Customer Service and Communication Skills at QLS Level 3 course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Complete Customer Service and Communication Skills at QLS Level 3 Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Complete Customer Service and Communication Skills at QLS Level 3 course for? Aspiring customer service agents aiming for mastery. Business owners desiring to elevate their brand's service experience. Call centre employees seeking to enhance their communication techniques. Retail professionals aiming to boost in-store customer interactions. E-commerce specialists refining their electronic customer engagement tactics. Career path Customer Service Agent: £18,000 - £23,000 Customer Service Manager: £25,000 - £50,000 Call Centre Operator: £16,000 - £22,000 Retail Customer Service Associate: £17,000 - £21,000 E-commerce Support Specialist: £20,000 - £28,000 Client Relationship Manager: £28,000 - £55,000 Prerequisites This Complete Customer Service and Communication Skills at QLS Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Complete Customer Service and Communication Skills at QLS Level 3 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £85 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Complete Customer Service and Communication Skills Module One: Who We Are and What We Do 00:17:00 Module Two: Establishing Your Attitude 00:12:00 Module Three: Identifying and Addressing Customer Needs 00:12:00 Module Four: Generating Return Business 00:14:00 Module Five: In-Person Customer Service 00:10:00 Module Six: Giving Customer Service over the Phone 00:12:00 Module Seven: Providing Electronic Customer Service 00:12:00 Module Eight: Recovering Difficult Customers 00:15:00 Module Nine: Understanding When to Escalate 00:14:00 Mock Exam Mock Exam - Complete Customer Service and Communication Skills at QLS Level 3 00:20:00 Final Exam Final Exam - Complete Customer Service and Communication Skills at QLS Level 3 00:20:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00

In an evolving corporate landscape, the course 'Certificate in Workplace Violence, Harassment and Conflict Resolution Training at QLS Level 3' emerges as a beacon for promoting harmony and assurance. At the very heart of every workplace is its culture, and the quality of this environment defines not just its productivity but the well-being of its associates. This 'Certificate in Workplace Violence, Harassment and Conflict Resolution Training at QLS Level 3' dives deep into the subtle layers of workplace behaviour, enabling participants to recognise, address, and ultimately prevent undesirable conduct. From understanding the rudiments of workplace harassment to mastering the complicated art of conflict resolution, this course offers a holistic blueprint for fostering a respectful and safe work environment. Navigating the workplace isn't merely about being skilled at one's job; it's also about ensuring that everyone feels safe, valued, and free from intimidation or harm. This course deciphers the shadows of negative behaviours such as bullying, sexual harassment, and other forms of workplace maltreatment, offering both employees and employers tools to assess, address, and alleviate such situations. By the end of the course, participants will be well-equipped with a thorough knowledge of establishing robust policies and procedures to preclude violence and harassment, ensuring that everyone can focus on their tasks in a harmonious atmosphere. But beyond recognition and prevention, the course emphasises a proactive approach. Mediation and conflict resolution emerge as prime skills in the curriculum, familiarising participants how to mediate disputes amicably, prevent escalation, and secure the wellbeing of all involved. Every segment, from the initial interview process to the aftermath of incidents, is meticulously explored, ensuring that every learner leaves with a comprehensive understanding and the confidence to champion positive change in their workplace. Learning Outcomes Understand the various forms of workplace harassment, violence and their respective identifiers. Apply effective methods for handling and preventing workplace bullying and violence. Develop and implement robust workplace harassment and anti-harassment policies. Master the techniques of mediation and conflict resolution in professional environments. Recognise and address false allegations, ensuring fair and unbiased investigative processes. Why buy this Certificate in Workplace Violence, Harassment and Conflict Resolution Training at QLS Level 3 course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Certificate in Workplace Violence, Harassment and Conflict Resolution Training at QLS Level 3 course for? HR professionals aiming to establish or refine company policies regarding harassment. Managers and team leaders keen on fostering a positive work environment. Employees wanting to better understand their rights and responsibilities within the workplace. Organisational consultants striving to enhance workplace cultures for their clients. Small business owners wishing to ensure a safe and harmonious environment for their team. Career path HR Manager: £35,000 - £55,000 Per Year Workplace Mediator: £30,000 - £50,000 Per Year Compliance Officer: £27,000 - £45,000 Per Year Organisational Development Consultant: £40,000 - £60,000 Per Year Employee Relations Specialist: £28,000 - £48,000 Per Year Business Owner: Salary varies based on the success and size of the business. Prerequisites This Certificate in Workplace Violence, Harassment and Conflict Resolution Training at QLS Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £85 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Workplace Management: Violence What Is Workplace Harassment? 00:11:00 Identifying the Bully 00:10:00 How to Handle Workplace Violence 00:09:00 Risk Assessment (I) 00:08:00 Risk Assessment (II) 00:07:00 Being the Victim 00:06:00 Checklist for Employers 00:09:00 Interview Process 00:06:00 Investigation Process 00:10:00 Developing a Workplace Harassment Policy 00:10:00 Workplace Management: Harassment The Background 00:12:00 Developing an Anti-Harassment Policy 00:10:00 Policies in the Workplace 00:12:00 Proper Procedures in the Workplace 00:19:00 False Allegations 00:09:00 Other Options 00:06:00 Sexual Harassment 00:07:00 Mediation 00:08:00 Conflict Resolution 00:07:00 The Aftermath 00:07:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00

Overview Acquire great customer problems solving skills to develop long term relationships with your customers by enrolling in our Customer Service Management course. This course is a step-by-step training process to educate you in all the essential knowledge and skills to deliver contextual-based support to your customers and maintain high ethical business standards. The training has a huge impact on higher customer retention, acquisition of new customers, increased productivity and more. After your successful completion, you will be more than capable of identifying customer service elements and knowing the effects of poor service on a business; you will also be able to come up with some great techniques to deal with difficult customers. Enrol today to handle customer feedback and complaints efficiently. Key Features of the Course: FREE Customer Service CPD-accredited certificate Get a free student ID card with Customer Service training (£10 applicable for international delivery) Lifetime access to the Customer Service course materials The Customer Service program comes with 24/7 tutor support Get instant access to this Customer Service course Learn Customer Service training from anywhere in the world The Customer Service training is affordable and simple to understand The Customer Service training is an entirely online How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Customer Service Management. It is available to all students, of all academic backgrounds. Requirements Our Customer Service Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on WIFI, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 9 lectures • 01:51:00 hours total •Module One - Customer Service : Who We Are and What We Do •Module Two - Customer Service : Establishing Your Attitude •Module Three - Customer Service : Identifying and Addressing Customer Needs •Module Four - Customer Service : Generating Return Business •Module Five: In-Person Customer Service •Module Six - Customer Service : Giving Customer Service over the Phone •Module Seven - Customer Service : Providing Electronic Customer Service •Module Eight - Customer Service : Recovering Difficult Customers •Module Nine - Customer Service : Understanding When to Escalate

Positive Handling in a Schools Environment Approved Online Training

Introduction to the Personal Safety of 'Lone Workers' Approved Online Training

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Communication Skills Master Class . You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Communication Skills Master Class is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Communication Skills Master Class has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Communication Skills Master Class , like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Communication Skills Master Class? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Communication Skills Master Class there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Communication Skills Master Class is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Communication Skills Master Class does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Communication Skills Master Class was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Communication Skills Master Class is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Section 01: Basic Communication Skills Definition of Communication 00:03:00 Elements of Communication 00:04:00 Communication Styles 00:03:00 Steps in Communication Process 00:01:00 Step 1 of Communication Process 00:02:00 Step 1 Explained - Goal and preparation 00:05:00 Step 1 Explained - Practicing Positive Intent 00:02:00 Step 1 Explained - Understanding Assumptions 00:06:00 Step 2 of Communication Process 00:04:00 Characteristics of Clear Message 00:04:00 Three Different Communication Styles 00:06:00 Assertive Communication Style 00:02:00 Body Language and Signals 00:03:00 Third Step in Communication - Seeing Feedback 00:04:00 Listening Skills - Listen with Compassion 00:04:00 Listening Skills - Meaning of Paraphrasing 00:02:00 Ways to Improve Communication and Knowledge Check 00:05:00 Increase Effectiveness of Communication 00:08:00 8 Guidelines for Giving Praise and Feedback 00:05:00 Additional Tips for Effective Communications 00:09:00 Section 02: Communication in Organisations & Strategic Communications Communication Requirements in Business 00:08:00 Skills required in corporate communication 00:06:00 Interactive Communications 00:08:00 Reason why Communication Fails 00:03:00 Communication Channels and Their Problems 00:06:00 Indications of Incompetent Communication 00:06:00 Other reasons for Communication failure 00:04:00 Strategic Communication Liner Model 00:05:00 Strategic Communication Adaptive Model 00:04:00 Strategic Communication Interpretive Model 00:04:00 Strategic Communication in Public Communication 00:09:00 Resources and Audience for Strategic Public Communication 00:07:00 Source of Strategic Communication 00:05:00 Strategic Communication - Summary of three models 00:12:00 Strategic Communication - Guidelines for Interpretative Models 00:05:00 Strategic Communication - Public Communications 00:11:00 Internal Communication - Orientation 00:09:00 Internal Communication - Moral Compansation and Benefits 00:07:00 Internal Communication - Organisation Change 00:07:00 External Communication - Issues Management 00:06:00 External Communication and PR 00:05:00 External Communication - Issue Management - Organisation Response 00:13:00 External Communication - Image Management and Issue Advocacy 00:06:00 External Communication - Risk and Crisis Communication 00:10:00 Case Study on Corporate Strategic Communication 00:09:00 Section 03: How to Make Strategic Communication Plans What is Strategy? 00:06:00 What is Communication Strategy? 00:05:00 When Communication Strategy is required 00:04:00 Why Communication Strategy is required 00:03:00 Information we need before making strategy 00:08:00 Setting Goals and Identify Audience 00:08:00 Catagorise your Audience to help draft right message 00:04:00 Drafting Message to cater your audience 00:04:00 Channels and Timing of Communication 00:05:00 Resources risk and Evaluation of communication strategy 00:04:00 Summary of Communication Strategy 00:03:00 Strategic Communication Plan Template 00:04:00 Strategic Communication Plan 00:04:00 Difference between Strategic and Tactical Communication 00:03:00 Traditional Planning and why Refreshed Approached 00:05:00 Change Management - What are concerns? 00:03:00 Refreshed Approach to Communication Planning 00:07:00 Possible Problems in Communication Plan, Success measurement 00:06:00 Measure, Feedback and Manage Cynics 00:03:00 Social Aspects of Communication Strategy 00:12:00 Additional Planning on Social Aspects of Communication Strategy 00:04:00 Strategic Communication - American Airlines Case Study 00:33:00 Section 04: Group Discussions Skills How to Succeed in Group Communication 00:10:00 Defining Group Communication 00:08:00 Elements of Group Communication and Types of Group 00:08:00 Advantages and Disadvantages of Group Discussion 00:08:00 How to prepare for group Discussion 00:07:00 Practice for group Discussion and other aspects 00:08:00 Dos and Don't group Discussion 00:08:00 Section 05: Communication Skills for Conflict Resolution Summary of previous class 00:05:00 What is conflict - class discussion? 00:07:00 Communication in Conflict 00:08:00 Meaning of Positive intent in difficult situations 00:09:00 Positive Intent - Example 00:05:00 De-escalating Emotions as a method to communicate in Conflicts 00:06:00 Detached Responsibility method in resolving conflicts 00:13:00 Keys to handle Angry Peoples 00:06:00 Keys to deal with denial 00:04:00 Uncovering Hidden Agendas 00:06:00 Giving Negative Feedback 00:09:00 Receiving Negative Feedback and Exercise 00:08:00 Assignment Assignment - Communication Skills Master Class 00:00:00

Are you looking to enhance your Conflict Management & HealthCare skills? If yes, then you have come to the right place. Our comprehensive course on Conflict Management & HealthCare will assist you in producing the best possible outcome by mastering the Conflict Management & HealthCare skills. The Conflict Management & HealthCare is for those who want to be successful. In the Conflict Management & HealthCare, you will learn the essential knowledge needed to become well versed in Conflict Management & HealthCare. Our Conflict Management & HealthCare starts with the basics of Conflict Management & HealthCare and gradually progresses towards advanced topics. Therefore, each lesson of this Conflict Management & HealthCare is intuitive and easy to understand. Why would you choose the Conflict Management & HealthCare from Compliance Central: Lifetime access to Conflict Management & HealthCare materials Full tutor support is available from Monday to Friday with the Conflict Management & HealthCare Learn Conflict Management & HealthCare skills at your own pace from the comfort of your home Gain a complete understanding of Conflict Management & HealthCare Accessible, informative Conflict Management & HealthCare learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Conflict Management & HealthCare bundle Study Conflict Management & HealthCare in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Conflict Management & HealthCare Improve your chance of gaining in demand skills and better earning potential by completing the Conflict Management & HealthCare Learn at your own pace from the comfort of your home, as the rich learning materials of this course are accessible from any place at any time. The curriculums are divided into tiny bite-sized modules by industry specialists. And you will get answers to all your queries from our experts. Conflict Management & HealthCare Curriculum Breakdown of the Course Unit 01: Introduction Unit 02: Understand the Keys to Conflict Unit 03: How Misunderstandings Arise and the Solution Unit 04: Personality Types in Conflict Unit 05: Escalation of Conflict Unit 06: De-escalating Conflict Unit 07: Closing Section CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Conflict Management & HealthCare helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Conflict Management & HealthCare. It is also great for professionals who are already working in Conflict Management & HealthCare and want to get promoted at work. Requirements To enrol in this Conflict Management & HealthCare, all you need is a basic understanding of the English Language and an internet connection. Career path The Conflict Management & HealthCare will enhance your knowledge and improve your confidence. Conflict Resolution Specialist: £30,000 to £60,000 per year Healthcare Mediator: £35,000 to £50,000 per year Health Policy Analyst: £25,000 to £45,000 per year Healthcare Compliance Officer: £28,000 to £45,000 per year Mediation and Dispute Resolution Officer: £25,000 to £40,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Embark on a riveting expedition into the realm of website security with our course, 'Website Hacking From Scratch.' Delve deep into the labyrinth of potential vulnerabilities, from SQL injections to XSS vulnerabilities, equipping yourself with the prowess to identify and safeguard against digital threats. By course end, learners are not only conversant with the anatomy of website vulnerabilities but are also adept at leveraging tools like Owasp ZAP for holistic website fortification. Learning Outcomes Gain comprehensive insights into the foundation of website vulnerabilities and their exploitation. Understand and identify risks associated with file uploads, code executions, and session management. Acquire proficiency in detecting and safeguarding against SQL and XSS vulnerabilities. Master the use of automated tools, such as Owasp ZAP, in vulnerability detection. Develop strategies for effective post-exploitation management. Why choose this Website Hacking From Scratch course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Website Hacking From Scratch Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Website Hacking From Scratch course for? Aspiring cybersecurity enthusiasts eager to delve into website security. Web developers keen to fortify their sites against potential breaches. IT professionals aiming to enhance their repertoire with security expertise. Entrepreneurs looking to ensure the robustness of their online platforms. Individuals curious about ethical hacking and its applications. Career path Ethical Hacker: £25,000 - £70,000 Penetration Tester: £30,000 - £60,000 Cybersecurity Analyst: £28,000 - £55,000 IT Security Consultant: £35,000 - £75,000 Web Security Manager: £40,000 - £80,000 Information Security Officer: £45,000 - £85,000 Prerequisites This Website Hacking From Scratch does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Website Hacking From Scratch was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Course Introduction Course Introduction 00:02:00 Preparation - Creating a Penetration Testing Lab Lab Overview & Needed Software 00:08:00 Installing Kali 2019 As a Virtual Machine Using a Ready Image 00:10:00 Installing Kali 2019 As a Virtual Machine 00:10:00 Installing Metasploitable As a Virtual Machine 00:04:00 Preparation - Linux Basics Basic Overview of Kali Linux 00:05:00 The Linux Terminal & Basic Linux Commands 00:11:00 Configuring Metasploitable & Lab Network Settings 00:06:00 Website Basics What is a Website? 00:04:00 How To Hack a Website? 00:04:00 Information Gathering Gathering Information Using Whois Lookup 00:05:00 Discovering Technologies Used On The Website 00:06:00 Gathering Comprehensive DNS Information 00:10:00 Discovering Websites On The Same Server 00:04:00 Discovering Subdomains 00:12:00 Discovering Sensitive Files 00:07:00 Analysing Discovered Files 00:04:00 Maltego - Discovering Servers, Domains & Files 00:08:00 Maltego - Discovering Websites, Hosting Provider & Emails 00:05:00 File Upload Vulnerabilities What are they? And How To Discover & Exploit Basic File Upload Vulnerabilities 00:07:00 HTTP Requests - GET & POST 00:04:00 Intercepting HTTP Requests 00:07:00 Exploiting More Advanced File Upload Vulnerabilities 00:04:00 Exploiting More Advanced File Upload Vulnerabilities 00:04:00 [Security] Fixing File Upload Vulnerabilities 00:06:00 Code Execution Vulnerabilities What are they? & How To Discover & Exploit Basic Code Execution Vulnerabilities 00:07:00 Exploiting Advanced Code Execution Vulnerabilities 00:06:00 [Security] - Fixing Code Execution Vulnerabilities 00:06:00 Local File Inclusion Vulnerabilities (LFI) What are they? And How To Discover & Exploit Them 00:06:00 Gaining Shell Access From LFI Vulnerabilities - Method 1 00:07:00 Gaining Shell Access From LFI Vulnerabilities - Method 2 00:11:00 Remote File Inclusion Vulnerabilities (RFI) Remote File Inclusion Vulnerabilities - Configuring PHP Settings 00:04:00 Remote File Inclusion Vulnerabilities - Discovery & Exploitation 00:06:00 Exploiting Advanced Remote File Inclusion Vulnerabilities 00:03:00 [Security] Fixing File Inclusion Vulnerabilities 00:06:00 SQL Injection Vulnerabilities What is SQL 00:06:00 Dangers of SQL Injections 00:03:00 SQL Injection Vulnerabilities - SQLi In Login Pages Discovering SQL Injections In POST 00:08:00 Bypassing Logins Using SQL Injection Vulnerability 00:05:00 Bypassing More Secure Logins Using SQL Injections 00:06:00 [Security] Preventing SQL Injections In Login Pages 00:08:00 SQL Injection Vulnerabilities - Extracting Data From The Database Discovering SQL Injections in GET 00:07:00 Reading Database Information 00:05:00 Finding Database Tables 00:04:00 Extracting Sensitive Data Such As Passwords 00:04:00 SQL Injection Vulnerabilities - Advanced Exploitation Discovering & Exploiting Blind SQL Injections 00:06:00 Discovering a More Complicated SQL Injection 00:07:00 Extracting Data (passwords) By Exploiting a More Difficult SQL Injection 00:05:00 Bypassing Filters 00:05:00 Bypassing Security & Accessing All Records 00:09:00 [Security] Quick Fix To Prevent SQL Injections 00:07:00 Reading & Writing Files On The Server Using SQL Injection Vulnerability 00:06:00 Getting A Reverse Shell Access & Gaining Full Control Over The Target Web Server 00:08:00 Discovering SQL Injections & Extracting Data Using SQLmap 00:07:00 [Security] - The Right Way To Prevent SQL Injection 00:05:00 XSS Vulnerabilities Introduction - What is XSS or Cross Site Scripting? 00:03:00 Discovering Basic Reflected XSS 00:04:00 Discovering Advanced Reflected XSS 00:05:00 Discovering An Even More Advanced Reflected XSS 00:07:00 Discovering Stored XSS 00:03:00 Discovering Advanced Stored XSS 00:04:00 XSS Vulnerabilities - Exploitation Hooking Victims To BeEF Using Reflected XSS 00:06:00 Hooking Victims To BeEF Using Stored XSS 00:04:00 BeEF - Interacting With Hooked Victims 00:04:00 BeEF - Running Basic Commands On Victims 00:04:00 BeEF - Stealing Credentials/Passwords Using A Fake Login Prompt 00:02:00 Bonus - Installing Veil 3.1 00:06:00 Bonus - Veil Overview & Payloads Basics 00:07:00 Bonus - Generating An Undetectable Backdoor Using Veil 3 00:10:00 Bonus - Listening For Incoming Connections 00:07:00 Bonus - Using A Basic Delivery Method To Test The Backdoor & Hack Windows 10 00:07:00 BeEF - Gaining Full Control Over Windows Target 00:04:00 [Security] Fixing XSS Vulnerabilities 00:07:00 Insecure Session Management Logging In As Admin Without a Password By Manipulating Cookies 00:06:00 Discovering Cross Site Request Forgery Vulnerabilities (CSRF) 00:07:00 Exploiting CSRF Vulnerabilities To Change Admin Password Using a HTML File 00:07:00 Exploiting CSRF Vulnerabilities To Change Admin Password Using Link (Preview) 00:06:00 [Security] The Right Way To Prevent CSRF Vulnerabilities 00:09:00 Brute Force & Dictionary Attacks What Are Brute Force & Dictionary Attacks? 00:04:00 Creating a Wordlist 00:07:00 Launching a Wordlist Attack & Guessing Login Password Using Hydra 00:14:00 Discovering Vulnerabilities Automatically Using Owasp ZAP Scanning Target Website For Vulnerabilities 00:04:00 Analysing Scan Results 00:04:00 Post Exploitation Post Exploitation Introduction 00:04:00 Interacting With The Reverse Shell Access Obtained In Previous Lectures 00:07:00 Escalating Reverse Shell Access To Weevely Shell 00:08:00 Weevely Basics - Accessing Other Websites, Running Shell Commands etc 00:07:00 Bypassing Limited Privileges & Executing Shell Commands 00:05:00 Downloading Files From Target Webserver 00:05:00 Uploading Files To Target Webserver 00:08:00 Getting a Reverse Connection From Weevely 00:08:00 Accessing The Database 00:09:00 Resources Resources - Website Hacking From Scratch 00:00:00 Assignment Assignment - Website Hacking From Scratch 00:00:00

Stepping into the world of personal protection requires more than just a sharp suit and a stern look—it demands confidence, discretion, and the ability to anticipate trouble before it even crosses the street. Our Bodyguard Training course is crafted for those who are serious about understanding the foundations of professional close protection, threat awareness, risk management, and security protocols. Whether you're eyeing a future in private security or simply keen to broaden your understanding of this high-responsibility role, this course delivers solid theoretical knowledge to get you on track. From managing secure environments to understanding the psychology of potential threats, this training dives into the essentials of operating with a calm head and sharp eyes. Learn about situational awareness, surveillance tactics, and the core duties of a professional bodyguard—all from a flexible, online learning format. No fluff, no overblown promises—just straight-talking, well-organised training that respects your time and your goals. Meet the Accreditation The CPD Certification Service (CPD QS) assures the Bodyguard Training course training and learning activities are relevant, reliable, and upto date. Expert Support Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course. Key Benefits Learning materials of the Design course contain engaging voiceover and visual elements for your comfort. Get 24/7 access to all content for a full year. Each of our students gets full tutor support on weekdays (Monday to Friday) Course Curriculum: Here is a curriculum breakdown of the Bodyguard Training course: Module 01: Introduction to Bodyguard Training Who Is a Bodyguard? Roles and Responsibilities Close Protection in the UK What You Need to Become a Bodyguard How to Become a Professional Bodyguard Training RequirementsQualities You Must Possess Conflict Management Interpersonal Skills Module 02: Personal Security Definition of Personal Security Responsibility for Own Security Security Commensurate with Threat Constant Awareness Limiting Information Patterns and Habits Briefing the Principal Home Security Advice Module 03: Laws and Legislation UK Licensing The Security Industry Authority (SIA) Standards in Training Performance Criteria Range Statement Knowledge Criteria Core Competency Training Module 04: Threat Assessment and Risk Management Threat Assessment Why Do You Need Threat Assessment? Salting the Step Types of Threat Assessment Threat Pyramid Attentional Control Profiling Risk Assessment Motivation of Possible Attackers Possible Dangers Module 05: Operational Planning Preliminaries or Task Ground Situation Mission Execution Service Support Command and Signals The Close Protection Team Security Objectives Module 06: Behavioural Intelligence Identifying the Human Danger Factor Protective Intelligence Investigation Intelligence Analysis Psychological Perspectives Identifying the Dangerous Person in a Crowd Assessments Module 07: Anti-Ambush Drills Ambush Attack Fatal Mistakes Basic Principles Anti-Ambush Drill Techniques Stationary Cut-Off (Roadblock)Defensive TacticsTwo Car DrillsBlocked Front and RearVIP Vehicle DisabledRammingKerb JumpMotorcycle Attacks Module 08: Searching Techniques Efficient Searching Search Routine Searching People Bag Searches Hiding Places on a Person Effectively Searching Premises Degrees of Premises Search Module 09: On Foot Protection Foot Protection Alertness Arc of Vision Options to Consider in Foot Formation (Regarding Possible Threat Situations) Body Protection Formation Solo BodyguardTwo-Man TeamThree-Man TeamFour-Man TeamOpen Formation (Box)Close Formation (Box)Diamond FormationBox FormationSeven Man Circle FormationFence Line Formation MovementMoving Between Two Buildings via Corridors or PassagewaysMoving in Escalators, Malls, Office, Buildings, Airports etc.StaircasesLifts Module 10: Physical Intervention What Is Physical Intervention? Non-Restrictive Physical Intervention Restrictive Physical Intervention When Is Physical Intervention Necessary? Physical Intervention Training Different Types of Physical Intervention Risks of Physical Intervention Module 11: Vehicle Escort Procedures General Rules Choice of Vehicle Safety on the Road Two Car Drills Speed Convoy Control Laying Procedure Additional Vehicles Communication Module 12: Route Reconnaissance Introduction Security Considerations in General Principles of Route Selection and Planning Points of Vulnerability Checking the Route Thoroughly Targets at High Risk Looking for Communication Gaps Close Protection Drivers Diver Training Module 13: Surveillance and Basic Anti Surveillance Techniques What Is Surveillance? Observation Levels of Awareness Gathering and Controlling Information Electronic Surveillance Mobile Surveillance PreparationSurveillance VehicleConcealment TechniquesFoot Following The Urban Observation Post (OP) Module 14: Firearms and Explosive Handling How Guns Work Shooting Techniques Anatomy of a SlingHow to Attach a Rifle SlingHow to Adjust a SlingTransition from a Shoulder Carry to Solid Standing Shooting Position Gun Safety Tips Bomb Protection and Evacuation Explosive Search Improvised Explosive Devices (IEDs) Module 15: Protectee Variations VIP Protection Family Protection Details SpouseChildren to Age TwelveTeenagers Module 16: Medical Emergency Assistance Medical Emergencies Primary Survey AirwayBleedingCirculationShock Secondary Survey Rescue Breathing Resuscitation Control of Bleeding Treatment for Shock Choking Heart Attack Stroke Burns Medical Kit Module 17: How COVID-19 Affected Close Protection Services COVID-19 and the Guarding Industry How Close Protection Works in Practice? Guarantee Your Safety with Close Protection Services Inspection in Advance Making Advance Arrangements Defence Responsibilities Course Assessment To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%. When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? This Bodyguard Training course is designed to enhance your expertise and boost your CV. Learn key skills and gain a certificate of achievement to prove your newly-acquired knowledge. Requirements This Bodyguard Training course is open to all, with no formal entry requirements. Career path Upon successful completion of the Bodyguard Training Course, learners will be equipped with many indispensable skills and have the opportunity to grab.

The Diabetes Awareness Course provides a comprehensive understanding of both Type 1 and Type 2 diabetes, crucial in today's modern world where the prevalence of diabetes is escalating rapidly. This course equips individuals with essential knowledge, covering a wide array of topics such as the glossary of diabetes terms, prediabetes, gestational diabetes, hyperglycaemia, and hypoglycaemia among others. With the prevalence of diabetes reaching alarming levels, the need for educated individuals in managing and raising awareness about the condition has become paramount. Upon completion, learners gain valuable skills highly sought after in the job market, especially in the UK where healthcare sectors actively seek professionals with expertise in diabetes management. Job opportunities range from diabetes educators to healthcare assistants, with salaries averaging around £25,000 to £30,000 per annum. The advantage of this course lies in its increasing demand, as the healthcare sector continuously expands to meet the growing needs of diabetic patients, with job opportunities expected to rise by 15% over the next decade. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Course Curriculum: Module 01: Glossary of Diabetes Terms Module 02: What is Diabetes Module 03: Other Types of Diabetes Module 04: Prediabetes Module 05: Gestational Diabetes Module 06: Hyperglycaemia and Hyperosmolar Hyperglycaemic State Module 07: Hypoglycaemia Module 08: Type 2 Diabetes Module 09: Type 2 Diabetes Treatments Module 10: The Diabetes Challenge Module 11: Level 3 Supervising Food Safety in Catering Learning Outcomes: Define and comprehend key diabetes terminology for effective communication. Understand the fundamental concepts and types of diabetes mellitus. Recognize and differentiate between various forms of diabetes, including prediabetes. Identify and manage gestational diabetes during pregnancy for optimal health. Demonstrate knowledge of hyperglycaemia and hypoglycaemia symptoms and treatments. Evaluate and implement treatments for type 2 diabetes effectively. Who is this course for? Healthcare professionals seeking comprehensive condition awareness. Individuals diagnosed with or at risk of developing diabetes. Nutritionists and dietitians aiming to enhance diabetes management skills. Parents and caregivers of individuals living with diabetes. Public health workers involved in diabetes prevention and education. Requirements There are no requirements needed to enrol into this Diabetes (Type 1 and Type 2) Awareness course. We welcome individuals from all backgrounds and levels of experience to enrol into this Diabetes (Type 1 and Type 2) Awareness course. Career path Diabetes Specialist Nurse - £24K to 45K/year. Clinical Dietitian - £25K to 38K/year. Diabetes Educator - £22K to 35K/year. Health Promotion Specialist - £21K to 36K/year. Nutritionist - £20K to 32K/year. Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.