1163 Equality courses

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

This course will introduce the concept of emotional intelligence and look at how you can use it in effective and meaningful ways. It will examine the difference between emotional intelligence and IQ and dispel some of the myths surrounding emotional intelligence. It contains a section on the advantages and disadvantages of using emotional intelligence and considers the biological purpose for emotions and how best to manage them.

This extensive Health and Social Care Level 3 course provides valuable insight into the health care system in the UK including codes of conduct and legislation. This course covers a wide range of topics crucial for providing quality care in the health care system. This Course At A Glance Accredited by CPD UK Endorsed by Quality Licence Scheme Understand the true meaning of health and social care Develop your knowledge about the health care system in the UK Gain underpinning knowledge about the principles of health and social care Understand how the codes of conduct and legislations in health and social care system are maintained in the UK Understand how to uphold equality and diversity in health and social care Know how to conduct proper management in health and social care homes by ensuring quality Identify the main aspects of providing quality health and social care work in the UK Explore a range of career opportunities in the field of health and social care Health and Social Care Level 3 Course Overview This comprehensive Health and Social Care Level 3 course is designed to equip you with the solid skills and credentials that are required for you to become a confident health and society care worker/health and social care and develop more advanced skills. This course is crafted by industry experts giving you a brief overview of the available career prospects in relation to Health and Social Care. This extensive Health and Social Care Level 3 is the perfect way to kickstart your career in the field of health and social care. Health and Social care is indeed a growing sector in today's ever-challenging world with innumerable demands and opportunities for promotion and progression as well as job security. There are around 25,000 vacancies enlisted every month at the NHS jobs Website and in July 2020, NHS hired a heaping 1.3 million people. If you are looking to make a difference by helping and assisting the most vulnerable people in society, this Health and Social Care level 3 course is for you. Upon successful completion of this Health and Social Care Level 3 course, you will be able to improve your job prospects by acquiring in-depth knowledge of health and social care. This course will set you up with the appropriate credentials that are required for you to stand out from all other applicants and employees in terms of securing a job. Who is this Health and Social Care course for? This Health and Social Care Level 3 course is suitable for: Health or Social Care worker looking to brush-up their knowledge and skills Aspiring Health and Social Care worker Students of Public Health Care field Nurse Doctors Whether are you are interested to gain comprehensive knowledge and skills in Health and Social care to help people around you or simply want to improve your career prospect in this field, this Health and Social Care Level 3 course will set you up with the updated and appropriate skills to develop your knowledge of care, communication and to frame effective support strategies to offer help to those in need of social or health care. Entry Requirements There are no academic entry requirements for this Health and Social Care Level 3, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Health and Social Care Level 3 course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Course Curriculum Module 1: About Health and Social Care About Health and Social Care Module 2: Overview of the UK HealthCare System Overview of the UK HealthCare System Module 3: Principles of Health and Social Care Principles of Health and Social Care Module 4: Codes of Conduct & Legislations in Health & Social Care in the UK Codes of Conduct & Legislations in Health & Social Care in the UK Module 5: Equality and Diversity in Health and Social Care Equality and Diversity in Health and Social Care Module 6: Safeguarding Adults Safeguarding Adults Module 7: Management in Care Homes Management in Care Homes Module 8: Key Aspects Underpinning Quality Health & Social Care Work in the UK Key Aspects Underpinning Quality Health & Social Care Work in the UK Module 9: Career Prospects in Health and Social Care Career Prospects in Health and Social Care Conclusion: Health and Social Care Conclusion: Health and Social Care Assessment Assessment - Health and Social Care Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

This online customer service course is perfect for those who want to kickstart their career as a customer service agent. This course will introduce you to the key concepts of customer service and help you understand all the fundamental aspects of it. This flexible online course will also help you know the hits and tips required to excel as a customer service agent. This customer service course will also help you explore your own experience of being a customer and understand what your customers expect from you. This flexible online course will also explain how to meet and greet your customers and also help you enhance your telephonic skills. By the end of the course, you will strengthen communication skills, persuasive speaking skills, patience, self-control, empathy and more to become a professional customer service executive. Course Highlights Accredited by The CPD UK Accredited by International Practitioners of Holistic Medicine (IPHM) Lifetime Access High-quality e-learning study materials Learn the most in-demand skills Self-paced, no fixed schedules MCQ Exam and 24/7 Support Included Available to students anywhere in the world No hidden fee Study in a user-friendly, advanced online learning platform Who is this customer service course for? This customer service course is ideal for those who aspire to gain proficiency in the customer service sector. Those who wish to improve their job prospects or willing to strengthen their knowledge in the field of customers service can also go for this comprehensive online course. Aims and Learning Outcomes of this English Grammar Course Upon completion of this training, you will: Learn the fundamentals of customers service. Recognise the importance of the special meet and greet techniques and learn to perform the same. Be able to gain the best experience of what customers can expect from a customers service agent. Understand the concept of equality in diversity. Learn the telephonic skills required to become a confident customer service agent. Learn the tips and hints needed to gain proficiency in customer service. Understand how to handle the complaints of the customers. Develop the necessary skills to become a professional customer service agent. Entry Requirements There are no academic entry requirements for this Customer Service course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This customer service course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Why you should buy this course from Lead Academy? We persistently make sure that you have an easy and comfortable experience. You can access the following support upon purchasing this course: Customer support: We have active customer support in the form of live chat that you can access and enjoy 24/7. Tutor support: With all of our courses, you'll receive access to our committed and dedicated tutor support benefit whenever you require it. You can email us with your query and our wide range of experienced and expert tutors will address your concern accordingly We Are Unbeaten By Price And Quality Quality worth the price: We assure you to provide the best experience in accordance with the value you are paying for the course. Money-back guarantee: If you are not satisfied with the quality of the course, we have a money-back guarantee option. This option is subject to a time limit of 14 days (according to the terms and conditions). Instalment facility: If your course costs above £50, you can also access the instalment option to pay your amount with 3 instalments. Course Curriculum Overview Introductory Video Setting the Scene Lesson Two : Experiencing Customer Care Exploring Our Own Experiences of Being Customers Exploring Our Own Experiences Part Two Lesson Three : Meet and Great Meet and Greet Meet and Greet Part Two Lesson Four : Equality and Diversity Equality and Diversity Lesson Five : Telephone skills Developing Your Telephone Skills Telephone Skills Part Two Telephone Skills Part Three Telephone Skills Part Four Lesson Six: Hints and Tips Hints and Tips for Best Practice Hints and Tips Part Two Hints and Tips Part Three Hints and Tips Part Four Hints and Tips Part Five Lesson Seven : Complaints Dealing with Complaints Lesson Eight : Conclusion Conclusion Assessment Assessment - Customer Service Course Online Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

Level 2 Award in Support Work in Schools and Colleges Online The Level 2 Award in Support Work in Schools and Colleges Course is designed to help learners understand the duties and responsibilities of those who support teaching and learning in schools, as well as to provide an opportunity to develop the skills and knowledge needed to do so effectively and freely. The qualification prepares learners to assist the teacher and the delivery of curriculum within a school, as well as develop skills to assist children and young people in developing self-esteem, independence, and learning skills. It aims to improve professional and technical skills and knowledge, as well as an understanding of the value of strong relationships within a school. This Level 2 Award in Support Work in Schools and Colleges Course is suitable for Learners who can progress into Level 2 Award in Support Work in Schools and Colleges Course. Learning Outcomes After completing this Support Work: Support Work Bundle course, the learner will be able to: Understand the organization of schools and colleges in terms of roles and responsibilities. Gain a thorough understanding of children and young people's development. Understand how to communicate and develop professional relationships with children and young people. Know the legislative and policy framework for health and safety. Know about safeguarding the welfare of children and young people. Understand the importance of promoting equality and diversity in a learning environment. Courses are included in this Support Work: Support Work Bundle Course Course 01: Level 2 Award in Support Work in Schools and Colleges Course 02: Speech & Language Therapy Course 03: Primary Teaching Diploma Other Benefits of Support Work: Support Work Course Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Support Work: Support Work course] Level 2 Award in Support Work in Schools and Colleges Industry Experts Designed this Level 2 Award in Support Work in Schools and Colleges course into 06 detailed modules. Detail Course Curriculum of Level 2 Award in Support Work in Schools and Colleges Module 01: Understand Schools and Colleges as Organisations Module 02: Understand Children and Young People's Development Module 03: Understand Communication and Professional Relationships with Children, Young People and Adults Module 04: Understand Children and Young People's Health and Safety Module 05: Safeguarding Children and Young People Module 06: Understand Equality, Diversity and Inclusion in Work with Children and Young People Assessment Method of Support Work: Support Work Course After completing each module of the Support Work: Support Work Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Support Work: Support Work Course After completing the MCQ/Assignment assessment for this Support Work: Support Work Course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Level 2 Award in Support Work in Schools and Colleges Support Work: Support Work course is suitable for a range of learners, including young people, senior learners, learners with special educational needs, and learners for whom English is a second language who want to work in a school or college setting. Special Note: Our Level 2 Award in Support Work in Schools and Colleges Course is Knowledge based not a regulated course. To get Qualified, you may choose the following options: Level 2 Award in Support Work in Schools (RQF) Level 3 Award in Support Work in Schools (RQF) Level 2 Certificate in Supporting Teaching and Learning in Schools CACHE Level 2 Award in Support Work in Schools and Colleges Level 2 Award Supporting Teaching and Learning in Schools Level 3 Award in Supporting Teaching and Learning in Schools (RQF) Family Law Requirements Level 2 Award in Support Work in Schools and Colleges Students who intend to enrol in this Level 2 Award in Support Work in Schools and Colleges must meet the following requirements: Support Work: Good command of the English language Support Work: Must be vivacious and self-driven. Support Work: Basic computer knowledge. Support Work: A minimum of 16 years of age is required. Career path Level 2 Award in Support Work in Schools and Colleges This Support Work: Support Work course will enable candidates to utilise their gained expertise in a wide range of promising career opportunities, such as: Teacher Education Professional Education Trainer Teaching Assistant Education and Training Officer Certificates Certificate of completion Digital certificate - Included

Diploma in Health and Social Care Management Course Online This fully supported distance learning program is for you if you are looking for your first job or want to grow in your existing health and social care management profession. With our help, take the first significant step toward reaching your full potential now. Our Diploma in Health and Social Care Management is designed to help you gain knowledge and basic professional employability skills in these fields. The Diploma in Health and Social Care Management Course will give information that will support your capacity to operate as successful management in the hospital or social care business. It also provides both theoretical and practical knowledge in health and social care professions. Professionals have designed this Diploma in Health and Social Care Management Course to help you learn fast and efficiently, at your own speed and convenience. Learning Outcomes After completing this Diploma in Health and Social Care Management Course, you will be able to: Describe the fundamentals of health and social care management. Describe the concepts and principles of the NHS. Describe care and support planning. Know the importance of Person-centred Care. Develop effective communication and listening skills. Describe the concepts of Equality, Diversity and Rights concerning Health and Social Care. Maintain health and safety regulations. Know about safeguarding in social care. Identify social risk and needs in health care. Why Choose Diploma in Health and Social Care Management Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Health and Social Care Management Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Main Course: Diploma in Health and Social Care Management Free courses included with Diploma in Health and Social Care Management Course Course 01: Level 2 Certificate in Preparing to Work in Adult Social Care Course 02: Level 2 Youth Work Certificate [ Note: Free PDF certificate will provide as soon as completing the Diploma in Health and Social Care Management Course] Diploma in Health and Social Care Management Course Online Industry Experts Designed this Diploma in Health and Social Care Management Course into 13 detailed modules. Course Curriculum of Diploma in Health and Social Care Management Course Module 1: A Quick Overview of Health and Social Care Module 2: Understanding Healthcare Module 3: Understanding Social Care Module 4: The UK Health System Module 5: Care and Support Planning Module 6: Person-Centred Care Module 7: Communication in Health and Social care Module 8: Developing Effective Communication Skills Module 9: Developing Listening Skills Module 10: Understanding the Promotion of Equality, Diversity and Rights in Health and Social Care Setting Module 11: Responsibilities for Health and Safety Module 12: Safeguarding in Social Care Module 13: Identifying Social Risk and Needs in Health Care Assessment Method of Diploma in Health and Social Care Management Course After completing each module of the Diploma in Health and Social Care Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Diploma in Health and Social Care Management Course After completing the MCQ/Assignment assessment for this Diploma in Health and Social Care Management course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Diploma in Health and Social Care Management Course Online The Diploma in Health and Social Care Management Course has been professionally designed for motivated learners who want to learn the latest industry-specific information on health and social care management. Requirements Diploma in Health and Social Care Management Course Online Students who intend to enrol in this Diploma in Health and Social Care Management Course must meet the following requirements: Diploma in Health and Social Care Management: Good command of the English language Diploma in Health and Social Care Management: Must be vivacious and self-driven. Diploma in Health and Social Care Management: Basic computer knowledge Diploma in Health and Social Care Management: A minimum of 16 years of age is required. Career path Diploma in Health and Social Care Management Course Online Certificates Certificate of completion Digital certificate - Included

Begin your career as an HR manager by enrolling in Course Cave's HR Management course. This course will help you pursue your goals and develop your knowledge, competence, and skill, whether you are a novice or a seasoned professional. It covers a wide range of topics to assist you in developing your HR management knowledge and skills. It provides step-by-step directions for hiring and selecting employees, improving employee relationships at work, and motivating and rewarding staff for better productivity. This HR manager course also provides in-depth knowledge of the various HR processes and functions. After completing this course, learners will be able to build the necessary HR skills and knowledge and manage an organization's HR functions. Upon registration, you will receive full course access and will be able to access the course materials from anywhere in the world, at any time, and on any internet-enabled device. Learning Outcomes You will be able to do the following at the end of the course: Examine the importance of human resources and their management in businesses. Describe HRM Models. Implement new employee recruitment and selection procedures in your business. Recognise the significance of a positive employee partnership. Create and execute a successful workplace training program. Inspire and empower your staff. Promote equality and manage diversity in your organisation Examine current health and safety legislation and regulations and workplace health and safety management and risk assessment. Talk about common employee complaints, disciplinary issues, and professional dismissal procedures. Improve your communication abilities. Prevent abuse and discrimination in the workplace. Taking easy anti-Covid-19 precautions that will help protect your employees and your business. Why Choose HR Management Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. 5 COURSES BUNDLE INFO Main Course: HR Management Course *** Additional Courses*** Course 01: Level 7 Diploma in Leadership & Management Course 02: Level 5 Diploma in Risk Management Course Course 03: Property Management Course 04: Level 5 Health and Safety at Work Course Curriculum *** HR Management Course *** Module 1: Introduction Module 2: Recruitment and Selection Module 3: Employee Relationship Module 4: Performance Management Module 5: The Necessity of Training & Development in the Workplace Module 6: Motivating and Rewarding Employees Module 7: Equality and Diversity Module 8: Health and Safety of Employees Module 9: Talent Management Module 10: Succession Planning Module 11: Absence Management and Attendance Module 12: Handling Grievance, Discipline, Termination and Dismissal Module 13: Communication Techniques for the Workplace Module 14: Preventing Workplace Violence and Harassment Module 15: Conflict Resolution Module 16: Occupational Health Safety, Hygiene and Workplace Wellbeing of Employees Module17: COVID-19 and the Workplace Assessment Method After completing each module of the HR Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this HR Management course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? HR Management course is highly recommended for anyone considering a career in human resources. This is something that existing HR workers who are desperate for promotion should think about. This course is open to business management students and anybody looking to improve their resume and career opportunities. Requirements There are no specific requirements for HR Management course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path After completing this HR Management course, you will be capable of applying for a variety of positions. After completing this course, you can continue your education with our updated version of HR Management if you want to keep up with your colleagues and peers or advance in your profession. Certificates Certificate of completion Digital certificate - Included