1136 Equality courses in Liverpool delivered On Demand

This online customer service course is perfect for those who want to kickstart their career as a customer service agent. This course will introduce you to the key concepts of customer service and help you understand all the fundamental aspects of it. This flexible online course will also help you know the hits and tips required to excel as a customer service agent. This customer service course will also help you explore your own experience of being a customer and understand what your customers expect from you. This flexible online course will also explain how to meet and greet your customers and also help you enhance your telephonic skills. By the end of the course, you will strengthen communication skills, persuasive speaking skills, patience, self-control, empathy and more to become a professional customer service executive. Course Highlights Accredited by The CPD UK Accredited by International Practitioners of Holistic Medicine (IPHM) Lifetime Access High-quality e-learning study materials Learn the most in-demand skills Self-paced, no fixed schedules MCQ Exam and 24/7 Support Included Available to students anywhere in the world No hidden fee Study in a user-friendly, advanced online learning platform Who is this customer service course for? This customer service course is ideal for those who aspire to gain proficiency in the customer service sector. Those who wish to improve their job prospects or willing to strengthen their knowledge in the field of customers service can also go for this comprehensive online course. Aims and Learning Outcomes of this English Grammar Course Upon completion of this training, you will: Learn the fundamentals of customers service. Recognise the importance of the special meet and greet techniques and learn to perform the same. Be able to gain the best experience of what customers can expect from a customers service agent. Understand the concept of equality in diversity. Learn the telephonic skills required to become a confident customer service agent. Learn the tips and hints needed to gain proficiency in customer service. Understand how to handle the complaints of the customers. Develop the necessary skills to become a professional customer service agent. Entry Requirements There are no academic entry requirements for this Customer Service course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This customer service course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Why you should buy this course from Lead Academy? We persistently make sure that you have an easy and comfortable experience. You can access the following support upon purchasing this course: Customer support: We have active customer support in the form of live chat that you can access and enjoy 24/7. Tutor support: With all of our courses, you'll receive access to our committed and dedicated tutor support benefit whenever you require it. You can email us with your query and our wide range of experienced and expert tutors will address your concern accordingly We Are Unbeaten By Price And Quality Quality worth the price: We assure you to provide the best experience in accordance with the value you are paying for the course. Money-back guarantee: If you are not satisfied with the quality of the course, we have a money-back guarantee option. This option is subject to a time limit of 14 days (according to the terms and conditions). Instalment facility: If your course costs above £50, you can also access the instalment option to pay your amount with 3 instalments. Course Curriculum Overview Introductory Video Setting the Scene Lesson Two : Experiencing Customer Care Exploring Our Own Experiences of Being Customers Exploring Our Own Experiences Part Two Lesson Three : Meet and Great Meet and Greet Meet and Greet Part Two Lesson Four : Equality and Diversity Equality and Diversity Lesson Five : Telephone skills Developing Your Telephone Skills Telephone Skills Part Two Telephone Skills Part Three Telephone Skills Part Four Lesson Six: Hints and Tips Hints and Tips for Best Practice Hints and Tips Part Two Hints and Tips Part Three Hints and Tips Part Four Hints and Tips Part Five Lesson Seven : Complaints Dealing with Complaints Lesson Eight : Conclusion Conclusion Assessment Assessment - Customer Service Course Online Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

This course will introduce the concept of emotional intelligence and look at how you can use it in effective and meaningful ways. It will examine the difference between emotional intelligence and IQ and dispel some of the myths surrounding emotional intelligence. It contains a section on the advantages and disadvantages of using emotional intelligence and considers the biological purpose for emotions and how best to manage them.

20-in-1 Premium Team Management Whenever you walk into an interview, one of the most basic questions you will face is about teamwork. It is a very important part of the corporate world as almost all innovations come from a group of people. With the help of this Team Management Course, you can develop your team working skills. This exclusively designed Team Management course will provide you with the core skills to build an energetic and efficient team. You will identify the essential elements for successful management and leadership. You will discover the best practices for talent management and learn how to motivate your team members to achieve the organization's goals. The Team Management course will also educate you on the risk management process to create a healthy work culture. Along with this Team Management course, you will get 19 premium courses, an original hardcopy, 20 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Team Management Bundle Consists of the following Premium courses: Course 01: Team Management Course 02: People Management Skills Level 3 Course 03: Equality and Diversity Course 04: Team Building Masterclass Course 05: Leadership & Management Diploma Course 06: Effective Communication Skills Diploma Course 07: Motivation Skills Course 08: Decision-Making Course 09: UK Employment Law and Employee Rights Diploma Course 10: Line Management Course 11: Stress Management Training Course 12: Crisis Management Course Course 13: Assertiveness and Self-Confidence Development Course 14: Conflict Management Course 15: Cross-Cultural Awareness Training Course 16: Operations Management Course 17: Paralegal Course 18: Change Management Course 19: Positive Psychology Masterclass Course 20: Time Management Enrol now in Team Management to advance your career, and use the premium study materials from Apex Learning. The Team Management bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Team Management expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn Team Management from any place in your own time without travelling for classes. Certificate: PDF Certificate: Free (Previously it was £6*20 = £120) Hard Copy Certificate: Free (For The Team Management Course: Previously it was £10) CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Team Management bundle. Requirements This Team Management course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course Team Management absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Level 2 Award in Support Work in Schools and Colleges Online The Level 2 Award in Support Work in Schools and Colleges Course is designed to help learners understand the duties and responsibilities of those who support teaching and learning in schools, as well as to provide an opportunity to develop the skills and knowledge needed to do so effectively and freely. The qualification prepares learners to assist the teacher and the delivery of curriculum within a school, as well as develop skills to assist children and young people in developing self-esteem, independence, and learning skills. It aims to improve professional and technical skills and knowledge, as well as an understanding of the value of strong relationships within a school. This Level 2 Award in Support Work in Schools and Colleges Course is suitable for Learners who can progress into Level 2 Award in Support Work in Schools and Colleges Course. Learning Outcomes After completing this Support Work: Support Work Bundle course, the learner will be able to: Understand the organization of schools and colleges in terms of roles and responsibilities. Gain a thorough understanding of children and young people's development. Understand how to communicate and develop professional relationships with children and young people. Know the legislative and policy framework for health and safety. Know about safeguarding the welfare of children and young people. Understand the importance of promoting equality and diversity in a learning environment. Courses are included in this Support Work: Support Work Bundle Course Course 01: Level 2 Award in Support Work in Schools and Colleges Course 02: Speech & Language Therapy Course 03: Primary Teaching Diploma Other Benefits of Support Work: Support Work Course Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Support Work: Support Work course] Level 2 Award in Support Work in Schools and Colleges Industry Experts Designed this Level 2 Award in Support Work in Schools and Colleges course into 06 detailed modules. Detail Course Curriculum of Level 2 Award in Support Work in Schools and Colleges Module 01: Understand Schools and Colleges as Organisations Module 02: Understand Children and Young People's Development Module 03: Understand Communication and Professional Relationships with Children, Young People and Adults Module 04: Understand Children and Young People's Health and Safety Module 05: Safeguarding Children and Young People Module 06: Understand Equality, Diversity and Inclusion in Work with Children and Young People Assessment Method of Support Work: Support Work Course After completing each module of the Support Work: Support Work Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Support Work: Support Work Course After completing the MCQ/Assignment assessment for this Support Work: Support Work Course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Level 2 Award in Support Work in Schools and Colleges Support Work: Support Work course is suitable for a range of learners, including young people, senior learners, learners with special educational needs, and learners for whom English is a second language who want to work in a school or college setting. Special Note: Our Level 2 Award in Support Work in Schools and Colleges Course is Knowledge based not a regulated course. To get Qualified, you may choose the following options: Level 2 Award in Support Work in Schools (RQF) Level 3 Award in Support Work in Schools (RQF) Level 2 Certificate in Supporting Teaching and Learning in Schools CACHE Level 2 Award in Support Work in Schools and Colleges Level 2 Award Supporting Teaching and Learning in Schools Level 3 Award in Supporting Teaching and Learning in Schools (RQF) Family Law Requirements Level 2 Award in Support Work in Schools and Colleges Students who intend to enrol in this Level 2 Award in Support Work in Schools and Colleges must meet the following requirements: Support Work: Good command of the English language Support Work: Must be vivacious and self-driven. Support Work: Basic computer knowledge. Support Work: A minimum of 16 years of age is required. Career path Level 2 Award in Support Work in Schools and Colleges This Support Work: Support Work course will enable candidates to utilise their gained expertise in a wide range of promising career opportunities, such as: Teacher Education Professional Education Trainer Teaching Assistant Education and Training Officer Certificates Certificate of completion Digital certificate - Included

Begin your career as an HR manager by enrolling in Course Cave's HR Management course. This course will help you pursue your goals and develop your knowledge, competence, and skill, whether you are a novice or a seasoned professional. It covers a wide range of topics to assist you in developing your HR management knowledge and skills. It provides step-by-step directions for hiring and selecting employees, improving employee relationships at work, and motivating and rewarding staff for better productivity. This HR manager course also provides in-depth knowledge of the various HR processes and functions. After completing this course, learners will be able to build the necessary HR skills and knowledge and manage an organization's HR functions. Upon registration, you will receive full course access and will be able to access the course materials from anywhere in the world, at any time, and on any internet-enabled device. Learning Outcomes You will be able to do the following at the end of the course: Examine the importance of human resources and their management in businesses. Describe HRM Models. Implement new employee recruitment and selection procedures in your business. Recognise the significance of a positive employee partnership. Create and execute a successful workplace training program. Inspire and empower your staff. Promote equality and manage diversity in your organisation Examine current health and safety legislation and regulations and workplace health and safety management and risk assessment. Talk about common employee complaints, disciplinary issues, and professional dismissal procedures. Improve your communication abilities. Prevent abuse and discrimination in the workplace. Taking easy anti-Covid-19 precautions that will help protect your employees and your business. Why Choose HR Management Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. 5 COURSES BUNDLE INFO Main Course: HR Management Course *** Additional Courses*** Course 01: Level 7 Diploma in Leadership & Management Course 02: Level 5 Diploma in Risk Management Course Course 03: Property Management Course 04: Level 5 Health and Safety at Work Course Curriculum *** HR Management Course *** Module 1: Introduction Module 2: Recruitment and Selection Module 3: Employee Relationship Module 4: Performance Management Module 5: The Necessity of Training & Development in the Workplace Module 6: Motivating and Rewarding Employees Module 7: Equality and Diversity Module 8: Health and Safety of Employees Module 9: Talent Management Module 10: Succession Planning Module 11: Absence Management and Attendance Module 12: Handling Grievance, Discipline, Termination and Dismissal Module 13: Communication Techniques for the Workplace Module 14: Preventing Workplace Violence and Harassment Module 15: Conflict Resolution Module 16: Occupational Health Safety, Hygiene and Workplace Wellbeing of Employees Module17: COVID-19 and the Workplace Assessment Method After completing each module of the HR Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this HR Management course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? HR Management course is highly recommended for anyone considering a career in human resources. This is something that existing HR workers who are desperate for promotion should think about. This course is open to business management students and anybody looking to improve their resume and career opportunities. Requirements There are no specific requirements for HR Management course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path After completing this HR Management course, you will be capable of applying for a variety of positions. After completing this course, you can continue your education with our updated version of HR Management if you want to keep up with your colleagues and peers or advance in your profession. Certificates Certificate of completion Digital certificate - Included

Diploma in Health and Social Care Management Course Online This fully supported distance learning program is for you if you are looking for your first job or want to grow in your existing health and social care management profession. With our help, take the first significant step toward reaching your full potential now. Our Diploma in Health and Social Care Management is designed to help you gain knowledge and basic professional employability skills in these fields. The Diploma in Health and Social Care Management Course will give information that will support your capacity to operate as successful management in the hospital or social care business. It also provides both theoretical and practical knowledge in health and social care professions. Professionals have designed this Diploma in Health and Social Care Management Course to help you learn fast and efficiently, at your own speed and convenience. Learning Outcomes After completing this Diploma in Health and Social Care Management Course, you will be able to: Describe the fundamentals of health and social care management. Describe the concepts and principles of the NHS. Describe care and support planning. Know the importance of Person-centred Care. Develop effective communication and listening skills. Describe the concepts of Equality, Diversity and Rights concerning Health and Social Care. Maintain health and safety regulations. Know about safeguarding in social care. Identify social risk and needs in health care. Why Choose Diploma in Health and Social Care Management Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Health and Social Care Management Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Main Course: Diploma in Health and Social Care Management Free courses included with Diploma in Health and Social Care Management Course Course 01: Level 2 Certificate in Preparing to Work in Adult Social Care Course 02: Level 2 Youth Work Certificate [ Note: Free PDF certificate will provide as soon as completing the Diploma in Health and Social Care Management Course] Diploma in Health and Social Care Management Course Online Industry Experts Designed this Diploma in Health and Social Care Management Course into 13 detailed modules. Course Curriculum of Diploma in Health and Social Care Management Course Module 1: A Quick Overview of Health and Social Care Module 2: Understanding Healthcare Module 3: Understanding Social Care Module 4: The UK Health System Module 5: Care and Support Planning Module 6: Person-Centred Care Module 7: Communication in Health and Social care Module 8: Developing Effective Communication Skills Module 9: Developing Listening Skills Module 10: Understanding the Promotion of Equality, Diversity and Rights in Health and Social Care Setting Module 11: Responsibilities for Health and Safety Module 12: Safeguarding in Social Care Module 13: Identifying Social Risk and Needs in Health Care Assessment Method of Diploma in Health and Social Care Management Course After completing each module of the Diploma in Health and Social Care Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Diploma in Health and Social Care Management Course After completing the MCQ/Assignment assessment for this Diploma in Health and Social Care Management course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Diploma in Health and Social Care Management Course Online The Diploma in Health and Social Care Management Course has been professionally designed for motivated learners who want to learn the latest industry-specific information on health and social care management. Requirements Diploma in Health and Social Care Management Course Online Students who intend to enrol in this Diploma in Health and Social Care Management Course must meet the following requirements: Diploma in Health and Social Care Management: Good command of the English language Diploma in Health and Social Care Management: Must be vivacious and self-driven. Diploma in Health and Social Care Management: Basic computer knowledge Diploma in Health and Social Care Management: A minimum of 16 years of age is required. Career path Diploma in Health and Social Care Management Course Online Certificates Certificate of completion Digital certificate - Included

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

>>24 Hours Left! Don't Let the Winter Deals Slip Away - Enrol Now!<< Holiday Special Offer! These Courses Are Worth: £250; Save Instant £238! This Offer Is Valid Only for Today! The recent pandemic showed us why we need to focus more on our Health Social Care sector. If you're passionate about helping others and aiding those who need medical attention, then Health and Social Care would be an ideal place for you. The Diploma in Health Social Care course now comes to you accompanied by a 7 Premium Courses Bundle. Enrol this Health Social Care course now & get access to the following additional courses: Free Course 01: Mental Health Nursing Level 3 Free Course 02: Observation Skills for Carers Free Course 03: Diabetes Awareness (Type 1 and Type 2) Free Course 04: Dementia Care Level 2 Free Course 05: Family Support Worker Course Free Course 06: Anti-Social Behaviour Health & Social Care sector in the UK is huge, employing more than 2 million people in NHS, Care Homes or any other private or independent organisations. Enrol now and step into the world of endless opportunities. This Diploma in Health & Social Care at QLS Level 5course is Endorsed by The Quality Licence Scheme Accredited by CPDQS (with 150 CPD points) What Will You Learn from This Health Social Care Course? Fundamentals of Health Social Care Understand the rights & responsibilities of Health Social Care The roles & responsibilities of a caregiver & healthcare individual How to promote equality, diversity, & rights while working in the industry The principles of legal, standard practice & ethical aspects The framework of health & safety responsibilities How to deal with risks & threats Why Prefer This Diploma in Health & Social Care at QLS Level 5 Course? Get a Free QLS Endorsed Certificate upon completion of the course Get a free student ID card with this training program The course is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Lifetime access to the course materials The training program comes with 24/7 tutor support *** Course Curriculum of Health Social Care *** Here are the topics you will cover in the Diploma in Health Social Care. Module 01: Introduction Module 02: Communication and its Relevance Module 03: Rights and Responsibilities Module 04: Role as A Caregiver and Healthcare Professional Module 05: Promoting Equality, Diversity and Rights Module 06: Important Principles and Policies Module 07: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 1 Module 08: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 2 Module 09: Safeguarding Vulnerable Individuals Module 10: Health and Safety Responsibilities Module 11: Risk Management Assessment Process of Diploma in Health & Social Care at QLS Level 5: You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. After passing the Diploma in Health & Social Care at QLS Level 5 exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 220 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Diploma in Health Social Care at QLS Level 5 is primarily for motivated learners looking to add a new skill to their CV and stand head and shoulders above the competition. Requirements You will not need any prior background or expertise to enrol in this Health Social Care course. Career path Adult Social Worker Healthcare Assistant Mental Health Nursing Certificates CPD QS Accredited Certificate Digital certificate - £10 Upon passing the Bundle, you need to order to receive a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS. Diploma in Health and Social Care at QLS Level 5 Hard copy certificate - £119 Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Health and Social Care at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 119 GBP inside the UK 129 GBP (including postal fees) for international delivery CPDQS Accredited Certificate Upon finishing the Health and Social Care Course, you will need to order to receive a certificate accredited by CPDQS that is recognised all over the UK and also internationally. The pricing schemes are - 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)