715 Equality & Diversity courses delivered On Demand

A leader doesn’t necessarily have to be a ‘manager’, but it’s difficult to see how a manager could be truly effective without having at least some leadership skills. This course will introduce you to some of the import techniques and theories that can help you to improve your leadership skills and be more effective in your role.

This course will start by explaining in detail what team working is and cover some of the basic principles for putting together a group of people who will work well together. It then goes on to cover conflict within teams, explaining some of the reasons conflict occurs and some strategies for managing conflict. It finishes off by exploring some of the different styles of management behaviour and how to develop a resilient team.

This course examines bribery and the legislation, measures and procedures that can uncover, control and reduce the impact of this criminal activity. This information is broken down into the following sections; Why corruption and bribery occur, The UK Bribery Act, Anti-bribery policies, anti-bribery management systems and how to deal with bribery in the workplace.

This course will start with the essentials – defining exactly what we mean by delegation and why it’s so important. It then goes into details about the elements of delegation, overcoming the barriers to delegation, how you can choose which tasks to delegate and who to, the process of delegation and much more.

This course will help you to understand the different types of absence and Identify ways of measuring absence. It covers why you should complete return-to-work forms and how to conduct effective return-to-work meetings. The course finishes off by explaining the formal processes involved in managing absence and how to apply appropriate policies.

This course will start by defining sexual harassment and explaining how protection comes from both employment law and criminal law. You’ll see from workplace statistics how widespread and serious the problem is, and how the management response to concerns raised is often poor or non-existent. It also addresses how allegations should be handled, explains the importance of having clear and robust policies and the role line managers tend to take when it comes to dealing with these situations.

This course aims to help you write effective objectives that deliver results. It covers the importance of goals and objectives and why we need them, the barriers to you achieving your objectives and how to overcome them, what SMART objectives are and how to write and identify them and concludes with some tips for successful objective setting.

This course is intended to provide you with the information you needed to understand and spot the signs of drug and alcohol misuse. It covers the legal and social implications for the individual and for your company if you find out an employee is misusing drugs. This course discusses the law, different types of drugs, and policies that can be put in place to protect yourself, your business and your employees.

If you ever wanted to join a rewarding career as a nurse, paramedic, healthcare assistant or social worker then our Level 3 Diploma in Health and Social Care will help you reach heights that you never dreamt of. In the UK, job opportunities for individuals with a Level 3 Diploma in Health and Social Care are abundant, with a variety of positions available across the healthcare sector. The Office for National Statistics highlights a current vacancy rate of around 152,000 in the social care sector alone. And according to Reed a Social Care Practitioner can earn from £35,000 to £40,000 in a year depending on qualification, experience, location and other factors. This Health and Social Care course will teach the fundamentals, key principles and policies, the rights and responsibilities of a health and social care worker. Not only that you will also learn the Legal, Professional Standards, and Ethical Aspects of it as well. Your journey to a meaningful and impactful career in health and social care starts here. Enrol today in our Level 3 Diploma in Health and Social Care and take the first step towards a future where your work truly matters. Key Features This Health and Social Care (UK) Course is CPD Certified Level 3 Diploma Free Certificate Developed by Specialist Lifetime Access Why Choose Our Course? By choosing our Health and Social Care course is a smart investment in your professional future. Our Health and Social Care course is designed by industry professionals to stay ahead of trends, offering the most current and relevant content. This Health and Social Care course provides you with the tools and knowledge needed to excel in today's competitive landscape. With flexible learning options and a commitment to your success, our Health and Social Care course is the key to unlocking your potential and advancing your professional journey. Course Curriculum Module 01: Fundamentals of Health and Social Care Module 02: Relevance of Communication in Health and Social Care Module 03: Rights and Responsibilities in Health and Social Care Roles Module 04: Caregiver and Healthcare Professional Roles Module 05: Promoting Equality, Diversity, and Rights in Health and Social Care Module 06: Key Principles and Policies in Health and Social Care Work Module 07: Legal, Professional Standards, and Ethical Aspects of Health Care - Part 1 Module 08: Legal, Professional Standards, and Ethical Aspects of Health Care - Part 2 Module 09: Safeguarding Vulnerable Individuals in Health and Social Care Module 10: Health and Safety Responsibilities in the Care Setting Module 11: Risk Management Practices in Health and Social Care Learning Outcomes After completing this Level 3 Diploma in Health and Social Care (UK) Course, you will be able to: Apply fundamental health and social care principles in diverse professional settings. Demonstrate effective communication strategies within health and social care contexts. Understand and uphold rights and responsibilities in health and social care roles. Differentiate roles of caregivers and healthcare professionals in care environments. Advocate for equality, diversity, and rights within health and social care. Implement key policies, legal standards, and ethical aspects in healthcare practices. Certification After completing this Level 3 Diploma in Health and Social Care (UK) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? This Health and Social Care course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Health and Social Care. Moreover, this course is ideal for: Aspiring Health and Social Care Professionals Support Workers in Health and Social Care Settings Individuals Pursuing a Career in Care Services Healthcare Assistants and Caregivers Those Aiming for a Role in Health and Social Care Administration Requirements There are no requirements needed to enrol into this Health and Social Care course. We welcome individuals from all backgrounds and levels of experience to enrol into this Health and Social Care course. Career path After finishing this Health and Social Care course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Health and Social Care are: Mental Health Support Worker - £20K to 26K/year. Social Worker - £27K to 35K/year. Care Home Manager - £30K to 40K/year. Health and Safety Officer - £25K to 35K/year. Community Outreach Coordinator - £22K to 30K/year. Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Mastering customer service is essential in today’s competitive business landscape, and this CPDQS Accredited Bundle Course offers an exceptional pathway to deepen your expertise. This carefully designed programme covers a wide spectrum of topics, from fundamental customer service principles to advanced skills like sales psychology, cross-cultural awareness, and corporate risk management. Each course is crafted to sharpen your ability to engage customers effectively, manage relationships, and navigate complex challenges with confidence and professionalism. Ideal for individuals and organisations aiming to refine their customer interaction capabilities, this bundle provides valuable insights into communication strategies, equality and diversity considerations, and essential organisational skills. With focused modules on areas such as financial crime prevention, stakeholder management, and digital product management, learners will gain a rounded understanding that supports both customer satisfaction and business growth. Whether you’re enhancing your career or seeking to improve your team’s performance, this flexible online course package is tailored to meet today’s dynamic customer service demands Key Features of Customer Service Bundle CPD Accredited Customer Service Course Instant PDF certificate Fully online, interactive Customer Servicecourse Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Customer Service Bundle course to excel! To become successful in your profession, you must have a specific set of Customer Service skills to succeed in today's competitive world. In this in-depth Customer Servicetraining course, you will develop the most in-demand Customer Service skills to kickstart your career, as well as upgrade your existing knowledge & skills. Customer Service Curriculum Course 01: Level 2 Diploma in Customer Service Course 02: Public Relations Course 03: KYC: Customer Service Agent Course 04: Phone-Based Customer Service Course 05: Sales: Psychology of Customers Course 06: CRM - Customer Relationship Management Course 07: Equality, Diversity and Discrimination Course 08: AML & Financial Crime Prevention Course 09: Communication and Organisational Skills Course 10: Cross-Cultural Awareness Training Course 11: Sales Negotiation Skills Course 12: Psychology of Anxiety and Stress Course 13: Digital Product Management Course 14: Stakeholder Management Course 15: Corporate Risk And Crisis Management Course 16: Performance Management Course 17: Time Management in The Workplace Course 18: Team Management Course 19: Business Intelligence Analyst Course 20: Positive Psychology Accreditation This Customer Service bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Customer Service course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Customer Service basics. Requirements No prior degree or experience is required to enrol in this course. Career path This Customer Service Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.