Increasing sales is the core of objective for all salespeople and it is vital they are given the tools and techniques to thrive in this highly competitive environment. The landscape within which salespeople operate is ever shifting, and now more than ever it is recognised that the key to successful selling is understanding the customer's needs and working collaboratively with them to achieve their objectives. This highly practical programme has been developed to support salespeople to develop their all-round sales skills using a customer-focused approach. The course will be fun and informal, using practical exercises to help new and experienced salespeople ensure they are equipped to deal with the challenges of selling. This course will help participants: Develop core sales skills such as building rapport, questioning and presenting benefits Identify the roles and goals of key contacts and recognize the importance of consultative selling Understand how to achieve sales by uncovering needs, matching benefits and promoting value Understand how to structure and control a customer interaction and set clear objectives for each account Develop techniques for handling objections, questions and staying positive Master the art of closing a sale and gaining agreement Understand tactical selling and how to build multiple contacts and relationships Develop skill and confidence in selling to both new prospects and existing customers 1 Consultative selling - key principles for success Recognise the importance of consultative selling and being client-focused Build the right processes to achieving sales targets - questions before features Assess your core sales skills; building rapport, asking questions, presenting features and benefits, closing 2 Consultative sales call skills How best to structure and control a customer meeting or call to be client-centric: Four Cs The importance of setting clear objectives for each call and account Setting the agenda and pre-call preparation Planning sessions 3 Your mission, message and meaning - comparative advantage Defining sales messages and USPs; positioning value and quality not price Knowing your target product and services and their value to the customer Understanding your customers buying role and qualifying the opportunity 4 An effective sales meeting - part 1 Opening the sales interview - and building rapport Gaining and retaining the full attention of the customer Probing and identifying real needs using effective sales questions Planning and practice sessions for consultative selling 5 An effective sales meeting - part 2 Matching customer needs and wants to products and services available Presenting your product or service using features, advantages, and benefits Recognising and responding to buying signals and other sales opportunities Planning and practice sessions 6 Closing the sale successfully Anticipating objections and seeing them as positives, including price objections Handling objections using proven methods and models How and when to ask for the sale professionally Follow up and follow-through Planning and practice sessions
This hands-on workshop is designed for those who have attended the Beginner’s Guide to Photographing Jewellery, or those who have some prior experience in photography.We will begin by creating mood boards, which will serve as inspiration for how you approach photographing your work. We will then explore a range of lighting styles and techniques and how to achieve them. There will be plenty of opportunity to practise these techniques throughout the day, with Cathy giving guidance and feedback. You are welcome to bring some of your jewellery, together with any props or stands, as well as any photographic equipment you may have (you can use either a camera or a phone, and a tripod is highly recommended). WHEN: Saturday 28th September 10 – 3.30pm WHERE: Workshop 925 based at The Mayford Centre, just outside of Woking and very close to Guildford. Unit F9 The Mayford Centre, Mayford Green Woking, Surrey GU22 0PP TUTOR: Cathy Pyle WHAT DOES THE DAY INVOLVE? This hands-on workshop is designed for those who have attended the Beginner’s Guide to Photographing Jewellery, or those who have some prior experience in photography.We will begin by creating mood boards, which will serve as inspiration for how you approach photographing your work. We will then explore a range of lighting styles and techniques and how to achieve them. There will be plenty of opportunity to practise these techniques throughout the day, with Cathy giving guidance and feedback. You are welcome to bring some of your jewellery, together with any props or stands, as well as any photographic equipment you may have (you can use either a camera or a phone, and a tripod is highlyrecommended). Cathy Pyle is an experienced professional photographer and teacher of adults, who works with creatives, small businesses and magazines across the UK. CLASS SIZE: 6 WHAT IS INCLUDED? WHAT SHOULD I BRING? Bring along your smart phone and any props of camera equipment you would like to use or need some advice using. We will have backgrounds and some props you are welcome to use. You will be moving around the workshop, within the corridor area and outside to explore different environments to photograph your work. PAYMENT OPTIONS: You can pay via our website or in our workshop in person using our card machine. If you prefer to pay directly, you can email us on hello@workshop925.com and we can invoice you manually to arrange a bank transfer. For classes over £80, instalment options are also available. Please email us on hello@workshop925.com to arrange. Gift Voucher – if you have a voucher to redeem, please email us before booking on hello@workshop925.com Please check your dates carefully before booking a class as we are unable to offer refunds. See our Terms & Conditions for full details.
This one-day workshop is a hands-on introduction to photographing jewellery, aimed at jewellers who are considering or just beginning to sell their work. We’ll look at the why and the how of creating a consistent and considered style for presenting your work either online or for marketing materials. We’ll cover the basic kit you’ll need; the best camera settings to use; different lighting styles and how to achieve them; and composition and styling using a range of backgrounds and props to bring your images to life. No previous photography experience is needed. You’re welcome to use a phone camera or SLR/mirrorless camera, as you prefer, and to bring with you any other photography kit or props you may have, although this is not necessary. Cathy Pyle is an experienced professional photographer and teacher of adults, who works with creatives, small businesses and magazines across the UK. WHEN: Saturday 10th August 10-3.30pm WHERE: Workshop 925 based at The Mayford Centre, just outside of Woking and very close to Guildford. Unit F9 The Mayford Centre, Mayford Green Woking, Surrey GU22 0PP TUTOR: Cathy Pyle WHAT DOES THE DAY INVOLVE? This one-day workshop is a hands-on introduction to photographing jewellery, aimed at jewellers who are considering or just beginning to sell their work. We’ll look at the why and the how of creating a consistent and considered style for presenting your work either online or for marketing materials. We’ll cover the basic kit you’ll need; the best camera settings to use; different lighting styles and how to achieve them; and composition and styling using a range of backgrounds and props to bring your images to life. No previous photography experience is needed. You’re welcome to use a phone camera or SLR/mirrorless camera, as you prefer, and to bring with you any other photography kit or props you may have, although this is not necessary. Cathy Pyle is an experienced professional photographer and teacher of adults, who works with creatives, small businesses and magazines across the UK. EXPERIENCE REQUIRED: No experience is required to attend this course. CLASS SIZE: 6 WHAT IS INCLUDED? WHAT SHOULD I BRING? Bring along your smart phone and any props of camera equipment you would like to use or need some advice using. We will have backgrounds and some props you are welcome to use. You will be moving around the workshop, within the corridor area and outside to explore different environments to photograph your work. PAYMENT OPTIONS: You can pay via our website or in our workshop in person using our card machine. If you prefer to pay directly, you can email us on hello@workshop925.com and we can invoice you manually to arrange a bank transfer. For classes over £80, instalment options are also available. Please email us on hello@workshop925.com to arrange. Gift Voucher – if you have a voucher to redeem, please email us before booking on hello@workshop925.com Please check your dates carefully before booking a class as we are unable to offer refunds. See our Terms & Conditions for full details.
This one-day workshop will give you a solid overview of many of the key topics relating to gems and gemmology, covering scientific aspects of the subject, the journey of a gemstone and the practical side of gem properties and identification. You will learn to use some of the main gemmologist’s tools and have a chance to examine a wide range of gemstones. A gemstone reference book RRP £10 will be included in the price WHEN: Sunday 29th September 10 – 4.30pm WHERE: Workshop 925 based at The Mayford Centre, just outside of Woking and very close to Guildford. Unit F9 The Mayford Centre, Mayford Green Woking, Surrey GU22 0PP TUTOR: Stuart Pool from Nineteen 48 WHAT DOES THE DAY INVOLVE? This one-day workshop will give you a solid overview of many of the key topics relating to gems and gemmology, covering scientific aspects of the subject, the journey of a gemstone and the practical side of gem properties and identification. You will learn to use some of the main gemmologist’s tools and have a chance to examine a wide range of gemstones. The main areas covered are: – General Introduction – The World of Gemstones – Properties & Identification – Grading & Buying This course is suitable for complete beginners to the subject and will also interest those with some previous knowledge, such as jewellery makers who want to learn more about the materials they use. Students need only bring their energy and enthusiasm, plus something for making notes. Everything else will be provided. The main areas covered are: How gemmology covers different scientific disciplines Gem basics Definition of a gemstone Inorganic / organic material Gemstone formation Physical and optical properties (overview) Responsible sourcing Environmental concerns Traceability Disclosure Diamond producers Diamond mining Sources of coloured gemstones Coloured stone mining Mining in Sri Lanka – history, process, structure, tradition, etc. Gem identification Gemstone properties – rough and faceted Inclusions – various examples of typical inclusions Tools & instruments – descriptions and usage Practical tasks for gem identification Gem grading and valuation – The factors that affect price – Diamonds – Coloured gemstones – Buying tips A gemstone reference book RRP £10 will be included in the price WHAT TO BRING: Bring along a note book. We will provide light refreshments, however you might want to bring some lunch. We have a fridge, microwave and kettle in the workshop. PAYMENT OPTIONS: You can pay via our website or in our workshop in person using our card machine. If you prefer to pay directly, you can email us on hello@workshop925.com and we can invoice you manually to arrange a bank transfer. For classes over £80, instalment options are also available. Please email us on hello@workshop925.com to arrange. Gift Voucher – if you have a voucher to redeem, please email us before booking on hello@workshop925.com Please check your dates carefully before booking a class as we are unable to offer refunds. See our Terms & Conditions for full details.
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The Mastering Organisational Chaos course is designed for professionals looking to sharpen their ability to navigate and manage the complex dynamics of modern business environments. Whether you're leading a team or managing multiple projects, this course offers practical insights into creating harmony within organisational structures. You'll learn to identify key challenges that often lead to disorganisation and explore strategic approaches to streamline operations, improve communication, and drive team success. Throughout the course, you will develop the skills to prioritise tasks effectively, enhance workflow efficiency, and improve decision-making processes. By examining common pitfalls that contribute to chaos, you'll gain the tools to establish clear structures, boost morale, and ensure sustainable progress. This course is ideal for those seeking to take control of organisational challenges and create a balanced and focused work environment. With expert-led content and actionable strategies, this course will guide you in mastering the art of organisational management in today's fast-paced world. Course Curriculum: Module 01: Introduction to Organisational Chaos Module 02: Priority-Planning for Managing Organisational Chaos Module 03: Effective Decision Making to Prevent Chaos Module 04: Communication in Organisational Chaos Module 05: Master Chaos With Critical Thinking Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Mastering Organizational Chaos course - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Mastering Organizational Chaos course - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Mastering Organizational Chaos course - CPD Accredited training.
Ladders are an essential tool in various industries, but with their use comes the responsibility of ensuring safety to avoid accidents. Our Ladder Safety CPD Accredited Course is designed to help individuals recognise potential hazards and equip them with the knowledge to mitigate risks. Whether you’re in construction, warehousing, or any field that requires working at height, understanding ladder safety is crucial to your well-being. This course offers an in-depth look at the correct use of ladders, common safety errors, and how to stay protected in different work environments. By completing this course, learners will gain a solid understanding of ladder stability, the proper selection of ladders for specific tasks, and how to maintain safe working conditions. The course focuses on recognising hazards and implementing safety measures without overwhelming you with unnecessary jargon. It's a simple, effective guide to ladder safety that prioritises what matters most: preventing injuries and ensuring a secure working environment. Perfect for professionals who are eager to stay informed and up to date with essential safety protocols, this course will enhance your confidence when working with ladders—no matter the setting. Course Curriculum: Module 01: Introduction to Ladder Safety Module 02: Ladder Classifications and Uses Module 03: Pre-use Safety Inspections and Risk Assessment Module 04: Setting Up and Safe Use of Ladders Module 05: Placement Considerations and Securing a Ladder Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The Ladder Safety - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Ladder Safety - CPD Accredited training.
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Learn the Latest Skills | Acknowledged by CPD & QLS | MCQ Based Exam & Tutor Support | Interactive Video Training Nail care entails becoming completely knowledgeable about the intricacies of the nail units, gaining the ability to identify specific nail issues while healing regular wear and tear, and providing nails with a expert level of beauty. Our Nail Technician Diploma teaches you the latest nail technology, manicure, pedicure and acrylic nail application. In addition, you will master the fundamentals of hygiene, salon administration, upkeep, aftercare, and the skills required to provide these services. Finally, it will offer great advice for launching a nail salon or technician business. What Will You Learn? Learn all about the intricacies of the nail unit and understand different nail conditions, and how to adapt the treatment accordingly Understand nail technology and what a nail technician does Understand the importance of consulting with your clients, offering guidance and giving clients clear instructions on how to care for their nails moving forward Explore the concepts and techniques of nail art The importance of health and hygiene and how to keep your workstation clean at all times Learn how to provide manicures, pedicures and different nail treatments to clients How to kickstart a successful nail technician business What classes are included in this package? Earn a digital certificate upon successful completion acknowledged by UK and internationally acknowledged lesson There are no set schedules, so you can work at your own pace. Our email and live chat specialists are available to assist you 24 hours a day, 7 days a week. On weekdays, you’ll have access to a full-time tutor. Learn in a user-friendly, cutting-edge online learning environment. High-quality e-learning study materials Benefit from instant feedback through mock exams and multiple-choice assessments Who Should Take This Course? This Nail Technician Diploma CPD acknowledged course is suitable for anyone interested in learning the process of pedicures, manicures, nail art and more. The skills and knowledge gained from the program will help experts kickstart a profitable nail technician career. Career Path Training offered by the Nail Technician Diploma could potentially benefit a range of roles, but would particularly enhance careers in: Nail Technician Beauty Salon Owner Nail Technology Educator Manicurist Pedicurist Beauty Therapist Beautician Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessments Assignment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. Certificate of Achievement from Janets After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment On successful completion of the Nail Technician Diploma, you will be required to sit an online multiple-choice assessment. You will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. The assessment will be evaluated automatically and the results will be given to you immediately. Retake fee If you do not pass the exam first time, you can purchase the Retake Exam for £1.99 and try again. Course Contents Module 01: Nail Technician Module 02: General Anatomy Module 03: Skin Structure, Growth, and Nutrition Module 04: Anatomy of Nail Module 05: Equipment for the Technician Module 06: Tools and Techniques Module 07: Basics of Chemistry and Chemicals Module 08: Nail Product Chemistry Module 09: Manicure Module 10: Pedicure Module 11: Nail Diseases and Skin Problems Module 12: Artificial Nails Module 13: Nail Art Module 14: Safety Practices Module 15: Career Prospect and Business Preparations Module 16: UK Legislations and Pandemic Implications