We communicate daily in many ways, including email, phone, text, Zoom, Teams, Google Meets, Slack, and even that old-fashioned thing, what was it now... oh yes, talking face-to-face. But, when we look at communication closely and really drill down into what we are doing in conjunction with how our brain works (neuroscience), how internal, organisational, and social politics control what we believe we can say, how hierarchical positioning impacts our honesty and how the lack of psychological safety means we say what we know others want to hear rather than what they need to hear…. It is oh so complicated! This workshop not only explores the concept of excellent communication, but we also want to hear what you believe it is too. We also delve into how organisational culture influences our perception of speaking up. Factors that hinder open and honest communication, and we work collaboratively towards removing these barriers to achieve a communication style that fosters trust and transparency, creating psychological safety. This workshop is particularly relevant to our Emotional Intelligence workshop (EI and Me). We firmly believe that developing emotional intelligence is the key to unlocking Clean Communication, a skill that is crucial for all of us, regardless of our roles and responsibilities, so that we thrive in our professional environment. If you want to see if we are correct, why not have us facilitate a workshop for you and see what you get by the end of it? LENGTH - Normally, one day. But please contact us to discuss your specific needs, or we can offer advice. NEXT WORKSHOP START - Please ask for more information as we deliver bespoke closed events for your people at your location or a mutually suitable location. WORKSHOP DELIVERY - The best environment for this workshop is face-to-face, but we can facilitate this workshop online. Suitability - Who should attend? Who Should Attend and Why? Who? - Perhaps think of this another way… who shouldn’t attend to ensure we can attain Clean Communication? There’s your answer. Why? - Every person needs to understand what we are saying above about how we get trapped in this organisational formatting which changes how we communicate and how it prevents us from communicating cleanly. EVERY organisation has this, despite what our values profess. And 'Values', that’s a whole other story. Workshop Content Using the 'Moccasin Approach'® to clean our personal and organisational communication LaPD’s Communication Cycle and what we must consider. (Can you work out what the ? represent above? Accountability and Responsibility raises its head in Communication. It has to. Bias, unconscious bias and its impacts on our communication. The conundrum of communicating with others and their styles (The TRAP). How would my perfect Manager/Leader communicate with me? Nonverbal communication (body language), rapport, Clean Communication. Negative communication can go viral (Self-Fulfilling Prophecy). Reflections, findings and goals (individual and team). Meeting our workshop objectives by listing five areas for development. Workshop delivery and venue This workshop is usually one day in duration, and it focuses solely on how we communicate with each other. It can also be a two-day event incorporating aspects of Emotional Intelligence (EI) with group, and individual activities to allow discussions about the various communication we need in your organisation. When you consider the content we deliver, we are sure you will understand why we always prefer to deliver our workshops, courses and programmes face-to-face. Face-to-face workshops and courses can be held at a location of your choice or, if you wish, a central UK location, such as the Macdonald Burlington Hotel in Birmingham, located directly across from the Birmingham New Street train station. We can deliver our workshops, courses and programmes online, although this will mean splitting elements into manageable learning events to suit the online environment.
Securing UNIX systems training course description This course teaches you everything you need to know to build a safe Linux environment. The first section handles cryptography and authentication with certificates, openssl, mod_ssl, DNSSEC and filesystem encryption. Then Host security and hardening is covered with intrusion detection, and also user management and authentication. Filesystem Access control is then covered. Finally network security is covered with network hardening, packet filtering and VPNs. What will you learn Secure UNIX accounts. Secure UNIX file systems. Secure UNIX access through the network. Securing UNIX systems course details Who will benefit: Linux technical staff needing to secure their systems. Prerequisites: Linux system administration (LPIC-1) Duration 5 days Securing UNIX systems course contents Cryptography Certificates and Public Key Infrastructures X.509 certificates, lifecycle, fields and certificate extensions. Trust chains and PKI. openssl. Public and private keys. Certification authority. Manage server and client certificates. Revoke certificates and CAs. Encryption, signing and authentication SSL, TLS, protocol versions. Transport layer security threats, e.g. MITM. Apache HTTPD with mod_ssl for HTTPS service, including SNI and HSTS. HTTPD with mod_ssl to authenticate users using certificates. HTTPD with mod_ssl to provide OCSP stapling. Use OpenSSL for SSL/TLS client and server tests. Encrypted File Systems Block device and file system encryption. dm-crypt with LUKS to encrypt block devices. eCryptfs to encrypt file systems, including home directories and, PAM integration, plain dm-crypt and EncFS. DNS and cryptography DNSSEC and DANE. BIND as an authoritative name server serving DNSSEC secured zones. BIND as an recursive name server that performs DNSSEC validation, KSK, ZSK, Key Tag, Key generation, key storage, key management and key rollover, Maintenance and resigning of zones, Use DANE. TSIG. Host Security Host Hardening BIOS and boot loader (GRUB 2) security. Disable useless software and services, sysctl for security related kernel configuration, particularly ASLR, Exec-Shield and IP / ICMP configuration, Exec-Shield and IP / ICMP configuration, Limit resource usage. Work with chroot environments, Security advantages of virtualization. Host Intrusion Detection The Linux Audit system, chkrootkit, rkhunter, including updates, Linux Malware Detect, Automate host scans using cron, AIDE, including rule management, OpenSCAP. User Management and Authentication NSS and PAM, Enforce password policies. Lock accounts automatically after failed login attempts, SSSD, Configure NSS and PAM for use with SSSD, SSSD authentication against Active Directory, IPA, LDAP, Kerberos and local domains, Kerberos and local domains, Kerberos tickets. FreeIPA Installation and Samba Integration FreeIPA, architecture and components. Install and manage a FreeIPA server and domain, Active Directory replication and Kerberos cross-realm trusts, sudo, autofs, SSH and SELinux integration in FreeIPA. Access Control Discretionary Access Control File ownership and permissions, SUID, SGID. Access control lists, extended attributes and attribute classes. Mandatory Access Control TE, RBAC, MAC, DAC. SELinux, AppArmor and Smack. etwork File Systems NFSv4 security issues and improvements, NFSv4 server and clients, NFSv4 authentication mechanisms (LIPKEY, SPKM, Kerberos), NFSv4 pseudo file system, NFSv4 ACLs. CIFS clients, CIFS Unix Extensions, CIFS security modes (NTLM, Kerberos), mapping and handling of CIFS ACLs and SIDs in a Linux system. Network Security Network Hardening FreeRADIUS, nmap, scan methods. Wireshark, filters and statistics. Rogue router advertisements and DHCP messages. Network Intrusion Detection ntop, Cacti, bandwidth usage monitoring, Snort, rule management, OpenVAS, NASL. Packet Filtering Firewall architectures, DMZ, netfilter, iptables and ip6tables, standard modules, tests and targets. IPv4 and IPv6 packet filtering. Connection tracking, NAT. IP sets and netfilter rules, nftables and nft. ebtables. conntrackd Virtual Private Networks OpenVPN server and clients for both bridged and routed VPN networks. IPsec server and clients for routed VPN networks using IPsec-Tools / racoon. L2TP.
An overview of catheter care as an effective intervention in infection prevention and controlled continence care. Allowing participants to demonstrate theoretical and practical competencies within a classroom environment.
3G training course description This course is designed to give the delegate an understanding of the technologies used within a 3G UMTS mobile network. During the course we will investigate the UMTS air interface and the use of Wideband-Code Division Multiple Access (WCDMA) to facilitate high speed data access, together with HSPA to offer mobile broadband services. We will describe the use of soft handover rather than hard handover procedures and soft capacity sharing. The course includes a brief exploration of the UMTS protocol stack and the use of PDP Context and QoS support features. What will you learn Explain the 3G UMTS architecture. Describe the role of a Drifting & Serving RNC. Explain the use of ARQ & HARQ for mobile broadband. Describe how IMS integrates into the architecture. Describe the use of Media Gateway Controllers. Identify the temporary identities used within 3G UMTS. 3G training course details Who will benefit: Anyone working within the telecommunications area, especially within the mobile environment. Prerequisites: Mobile communications demystified Telecommunications Introduction Duration 2 days 3G training course contents D3GPP specifications 3GPP standards body, Evolution path, Frequency and bandwidth, Conceptual model, UMTS general architecture, UTRAN architecture & radio access bearer. CDMA principles CDMA principle, Code characteristics, Code requirements. CDMA requirements Synchronization, Power control, Soft handover, Rake receiver, Antenna consideration, Multi-user detection. Radio interface protocol architecture Access stratum & non-access stratum, Overall protocol structure, Logical and transport channels, Physical channels, Protocol termination. Layer 2 Protocols Medium Access Control (MAC) Protocol, Radio Link Control (RLC) Protocol, Packet Data Convergence Protocol (PDCP) protocol, Radio Interface for Broadcast/Multicast Services. Radio Resource Control (RRC) Protocol RRC Architecture, RRC Protocol State, Broadcast of information, RRC connection management, Radio bearer management, RRC connection mobility functions, Power control, Ciphering and Integrity. Mobile procedures Mobility management states and transitions, UMTS identities, Procedures in Idle mode (location updates, cell selection/ re-selection), Circuit-switched call set-up, Packet-switched context activation and context preservation, Data transfer initialization, Soft-handover procedure. Introduction to HSPA The need for high speed data, Fast HARQ, Improved scheduling, Additional channels, Soft combining, HS-DSCH codes, Uplink HSPA vs downlink HSPA, Full HSPA, Use of MIMO, Enhanced CELL_FACH.
This half day course looks at practical methods of saving time and prioritising work so that participants are more productive. It considers a wide range of strategies to overcome some of the physical and mental barriers for those working in an office or home environment.
LTE training course description This course is designed to give the delegate an understanding of the technologies used within a 3G UMTS mobile network. During the course we will investigate the UMTS air interface and the use of Wideband-Code Division Multiple Access (WCDMA) to facilitate high speed data access, together with HSPA to offer mobile broadband services. We will describe the use of soft handover rather than hard handover procedures and soft capacity sharing. The course includes a brief exploration of the UMTS protocol stack and the use of PDP Context and QoS support features. What will you learn Explain the 3G UMTS architecture. Describe the role of a Drifting & Serving RNC. Explain the use of ARQ & HARQ for mobile broadband. Describe how IMS integrates into the architecture. Describe the use of Media Gateway Controllers. Identify the temporary identities used within 3G UMTS. LTE training course details Who will benefit: Anyone working within the telecommunications area, especially within the mobile environment. Prerequisites: Mobile communications demystified Telecommunications Introduction Duration 2 days LTE training course contents LTE Introduction The path to LTE, 3GPP. LTE to LTE advanced. LTE Architecture The core, Access, roaming. Protocols: User plane, Control plane. Example information flows. Bearer management. Spectrum allocation. LTE technologies Transmission, reception, OFDMA, multiple antenna, MIMO. LTE Air interface Air interface protocol stack. Channels, Resource Grid, cell acquisition. Up and downlink controls. Layer 2 protocols. Cell acquisition Power on, selecting networks and cells. RRC connection. Attach procedure. Mobility management Roaming, RRC_IDLE, RRC_CONNECTED, cell reselection, handover, interoperation with UMTS and GSM networks. Voice and text IMS, QoS, policy and charging.