673 Environment courses in Emsworth

NPORS Shunter Vehicle (N243)

NPORS Harness and Fall Arrest (N723)

NPORS Report of Thorough Examination (N019)

NPORS Plant Supervisor Awareness (N034)

NPORS Manual Handling (N704)

NPORS Excavation Marshall - Banksperson (N027)

NPORS Plant Loader and Securer (N120)

NPORS Crawler Crane (N103)

Appointed Person (N401)

Effective communication is a skill. This half-day workshop is very interactive - participants can practise their communication skills in a positive, supportive environment. 1 Welcome, introductions and objectives The definition of effective communication Exercise: sending a message 2 Verbal communications Effective communicators - who are they? What skills or attributes do they have? Listening skills, clear use of words, presence, eye contact, body language 3 How good a listener are you? Exercise: listening skills questionnaire and evaluation 4 Impact versus intent - what did you really mean to say? Attitudes influence behaviour and behaviour breeds behaviour Exercise: 'I never said she stole money' The need to avoid misunderstanding or misinterpretation 5 The 5 key principles to effective communication Exercise: 'What would you say?' 6 Written communication What makes an effective written communication? Kipling's 6 Honest Men: who, what, where, when, why and how Planning to write an email 7 Fuzzy meanings Probabilities for misunderstandings and misinterpretations 8 Practical exercise Hone written communication skills and put into practice hints and tips from the session 9 Review of key learning points and objectives