639 Environment courses in Cardiff

NPORS Remote Control Tower Crane (N115)

NPORS Overhead Crane (N104)

NPORS Plant Machinery Marshal (N133)

NPORS Mobile Crane (N101)

NPORS Loading Shovel (N209)

Abrasive Wheels - Handheld Cut off Saw (N017)

NPORS Compact Crane (N140)

NPORS Shunter Vehicle (N243)

NPORS Harness and Fall Arrest (N723)

Effective communication is a skill. This half-day workshop is very interactive - participants can practise their communication skills in a positive, supportive environment. 1 Welcome, introductions and objectives The definition of effective communication Exercise: sending a message 2 Verbal communications Effective communicators - who are they? What skills or attributes do they have? Listening skills, clear use of words, presence, eye contact, body language 3 How good a listener are you? Exercise: listening skills questionnaire and evaluation 4 Impact versus intent - what did you really mean to say? Attitudes influence behaviour and behaviour breeds behaviour Exercise: 'I never said she stole money' The need to avoid misunderstanding or misinterpretation 5 The 5 key principles to effective communication Exercise: 'What would you say?' 6 Written communication What makes an effective written communication? Kipling's 6 Honest Men: who, what, where, when, why and how Planning to write an email 7 Fuzzy meanings Probabilities for misunderstandings and misinterpretations 8 Practical exercise Hone written communication skills and put into practice hints and tips from the session 9 Review of key learning points and objectives