824 Environment courses in Ashtead

This course covers the management of anaphylaxis and the use of auto-injectors for the initial treatment of anaphylaxis.

In today's fast-moving competitive environment, sales are often made or lost on the strength of a telephone conversation or a brief email. This means that not only is customer service everyone's responsibility - so is sales. Customer service staff are failing the customer if they don't think about sales. And sales staff are failing customers if they don't think about service. And anyone failing a customer is failing both themselves and their employer. Too often, customer service staff feel neither capable nor empowered to recognise or capitalise upon a sales opportunity. Too often, sales people pursue the short-term opportunity at the expense of the bigger picture. The good news is - it doesn't have to be this way! Sales and customer service skills can be acquired, developed and polished just like any other skill. This tried-and-tested programme shows you how to do it. As a result of this course, participants will be able to: Take control of a customer conversation, with confidence Refresh and polish their customer service and sales performance Recognise and develop a sales opportunity Engage the customer and build rapport Identify a customer's needs Match the customer's needs to the organisation's products or services Handle objections confidently Ask for the order At the end of the workshop each participant will have developed their own action plan for developing and using their skills in the workplace. 1 Introduction Course overview, objectives and introductions 2 Serving or selling? Feelings and attitudes - How we can affect the outcome by our feelings and behaviour What is selling? - Selling is helping people to buy, identifying the opportunities that exist within the conversation to develop the customer's interest in our products or services 3 Developing the right skills Communication- The impact of body language, voice tone and words- How to make the best impression on the customer and create a 'buying environment' Rapport-building- What makes a good working relationship?- What do customers look for when they call us?- How can we match their expectations in terms of our own interpersonal skills? Relating to different types of people by identifying and matching their communication style on the telephone 4 Making it easy for the customer Starting it right- Opening the conversation positively- Building rapport- How to develop interest in our products or services Gaining and clarifying information- Questioning skills and questioning style- What do we need to know from the customer?- How can we use that information in the conversation? Active listening- The most under-rated skill of all- Picking up on the 'Golden Moments' when a customer shows they may be interested Presenting information confidently- Knowing the benefits of our products or services- How to tell the customer what they need to know in order to enable them to buy Closing on a positive note- When and how to ask for commitment Dealing with the customer's objections and concerns in a positive manner 5 Course summary and action plans Review of main learning points Presentation of personal action plans

BalletDots is for pre-schoolers (3yrs+). The classes include an introduction to ballet in a creative, imaginative, nurturing environment.  TRIAL BOOKINGS: Of course you are welcome to watch the trial class but following the trial, WhizzDancers are expected to be independent in the room. TERM BOOKINGS: You are welcome to watch the first class but following this your WhizzDancer will be expected to go in the class independently. You will be expected to provide full uniform. Details will be sent following. We have lots of opportunities ahead for your WhizzDancer including exams and shows. We look forward to meeting them in the studio :) Downstairs Dance Studio Please bring: - Comfortable clothes to move in (no zips or demin) - A teddy - No ballet shoes required for the trial Please contact info@whizzdance.com for more information on how to book your free trial. 

This course is designed to help the individual understand their responsibilities within the...

This programme concentrates on the core planning skills needed to develop sound practical project plans in a team environment. This enables the plan to be modified should requirements change or difficulties arise. The programme also gives participants the confidence to practise those skills and apply them in the work environment and deliver their projects more successfully in the future. Participants learn fundamental project management concepts and terminology, demystifying the project management process, and, in particular, how to: Break a project down into manageable sections and ensure nothing is left out Understand and apply estimating techniques to develop realistic estimates Sequence work effectively and carry out critical path analysis to determine project duration and which tasks to pay closest attention to Manage project risk effectively to protect project value Monitor, control and re-plan the project to best keep it on track Close out the project and ensure the project comes to an orderly end 1 Introduction Self-introductions and personal objectives Course objectives Sharing of project issues 2 Project management concepts Characteristics of a project and what should be kept as operational responsibilities Understanding the triple and quadruple constraints - and their limitations Prioritising requirements through the MOSCOW technique Product v project life cycle Key project roles and responsibilities - the importance of sponsorship and clarity of roles 3 Starting a project, and the importance of the terms of reference / project brief Avoiding the pressure to 'just do it'! The importance and benefits of planning The best time to learn! Initial project documentation - the BOSCARDI approach 4 Breaking the work down Understanding alternative breakdown structures such as the product breakdown structure and work breakdown structure Guidelines for creating a work breakdown structure to ensure the full work scope is identified 5 Estimating Alternative estimating techniques and associated confidence levels Further considerations - loss and resource factors 6 Organising the work Use of network diagrams to develop a clear sequence of work Critical path analysis and calculating the project duration and task float - and usage 7 The management of project risk Understanding the nature of project risk The risk analysis and risk management processes How to best manage threats and opportunities Running a risk workshop Using the risk register 8 Scheduling the work The importance of the Gantt chart and understanding its limitations The Gantt chart layout and using alternative views such as the tracking Gantt Using alternative dependencies 9 Resource issues Assigning resources and resolving resource overloads Crashing and fast-tracking your project and potential issues to look out for 10 Controlling the project The control cycle and alternative feedback mechanisms Alternative progress reporting Assessing the impact The importance of re-planning The benefits of control Change control - the importance of impact analysis The steps of change control and the use of the issue register 11 Closing the project The project closure checklist Reviewing the project - things to avoid Developing meaningful lessons and ensuring they are applied effectively The post-project review - its importance to the organisation

The need for key staff to have commercial skills is paramount, as the public sector is increasingly opened up as a commercial market, in which organisations compete against each other and the private sector for contracts. Generating additional income and being commercially aware is vital for this to be a success, and is what many public sector organisations are looking to do. This programme will help you: See commercial awareness as not just another skill-set, but as a different mind-set Use a variety of tried-and-tested commercial, analytical decision-making techniques and tools Define your commercial objectives Develop a strategic focus Start looking at service clients as market segments Analyse, in a competitive context, your service offering Plan a commercial strategy, prepare for its implementation and see it through to execution 1 What is commercial thinking? Understand what it means to be a commercial thinker Identifying commercial opportunities often involves not only a different skill set but also a different mindset; looking at the services that you provide 2 Defining strategic commercial objectives Defining your key commercial objectives Prioritising your strategic objectives Two key strategic planning tools:Resource and Competency MatrixPESTLE How to apply these tools to your particular situation 3 Developing a strategic focus Decision-making on how to compete in the markets identified by your strategic objectives requires a strategic focus Developing strategic focus A tool for helping you to make those decisions: using the Ansoff Matrix 4 Defining customer targets How to think more commercially by understanding who all your customers are and how they differ from each other how to apply the principles to your areas to identify the type of customers you have and their key characteristics - Customer segmentation Who are your customers? How do their needs vary? - Scenarios 5 The competitive market place Understanding the competitive forces at play Different types of competition Analysing your competitive environment using Porter's 5 Forces model 6 Meeting stakeholder expectations Two simple models to help you identify the key stakeholders who could influence your commercial environment How to use your stakeholders to help you achieve your commercial objectives 7 Implementation - systems, structures and processes Effective commercial activity involves working with others to implement ideas and strategies What do you need to have in place before you implement your commercial strategy? How to health-check your organisation prior to implementation using the McKinsey 7S framework 8 Implementation - people and culture A good commercial strategy only works if the people involved buy in to the ideas and if the culture of the organisation is conducive to the effective implementation How the latest thinking in behavioural economics can help you develop your culture and people to work commercially 9 Tools and checklists Be more commercial within your sphere of influence using a commercial checklist to help you Using the checklist as a benchmark against the most commercially aware organisations Using the checklist as a health check - both corporately and individually

Face to Face customised and bespoke.

Why choose Vectorworks Garden Design Training Course? Vectorworks, a user-friendly industry-standard software, is perfect for interior design, architectural planning, 3D modeling, and landscaping projects. Its versatility makes it suitable for both home enthusiasts and professionals. Course Info Scheduling: 1-on-1 training, your schedule. Book any hour, Mon to Sat, 9 am - 7 pm. Call 02077202581 to reserve. Duration: 16 hours. Method: In-person face-to-face sessions and live online instruction. Vectorworks Garden Design Training Course: Master the art of garden design with Vectorworks software in our specialized training program. Led by certified tutors and industry experts, this course equips you with comprehensive skills and techniques tailored to garden design. Create stunning 2D layouts and 3D landscapes, visualize designs, and produce professional documentation for your projects. Benefits: In-Person and Live Online Options: Choose between in-person or live online sessions for flexible learning. Certified Tutors and Experts: Learn from experienced tutors passionate about garden design. Comprehensive Curriculum: Cover essential aspects of garden design using Vectorworks. Lesson Recordings: Access valuable session recordings for review and reinforcement. Lifetime Email Support: Receive ongoing assistance from industry experts for continuous growth. Course Duration: 16 hours Course Description: This advanced Vectorworks course is tailored for individuals who already possess basic knowledge of the software and wish to enhance their skills to become proficient users. Participants will learn more advanced 2D and 3D techniques, including advanced 3D modeling, rendering, visualization, and customizing Vectorworks to suit their specific needs and workflows. The course will cover topics such as creating custom tools, working with planting plans, and integrating with AutoCAD. Course Outline: Module 1: Vectorworks Interface and Basic Concepts - Understanding the Vectorworks interface and palettes - Opening, saving, and managing files - Creating and editing objects and shapes - Utilizing Undo/Redo and Snaps for precision - Applying graphic attributes and working with dimensions Module 2: Modeling and Drawing Techniques - Exploring advanced tools and commands in detail - Integrating with AutoCAD and data exchange - Creating, modifying, and editing text - Utilizing callout text tool for annotations - Organizing information using design layers and classes Module 3: Working with Buildings and Models - Utilizing design layers and sheet layers for architectural projects - Assigning objects to layers and classes - Working with viewports and sheet layers for presentation - Drawing buildings, including walls and roofs - Setting up and rendering perspective views Module 4: Creating Site and Landscape Plans - Importing land surveys or architects' files - Drawing site surveys and working with hard landscape elements - Adding and customizing plantings using the plant tool - Editing plant definitions and creating custom plant symbols - Generating plant schedules and reports Module 5: Vectorworks Architect Features - Setting up files and scaling the drawing - Customizing text styles and dimension standards - Working with scanned images and creating site models - Designing floors, doors, and windows using standard Vectorworks elements - Creating and managing title blocks, labels, notes, and keynotes Module 6: Working Drawings and Final Project - Developing the final project with 2D and 3D elements - Applying site modifiers and stairs to the design - Generating printing layouts for presentations - Creating working drawings with detailed plans and elevations Download Vectorworks Trial https://www.vectorworks.net/trial Proficiently use Vectorworks software for garden design, including creating accurate site plans and garden layouts. Apply 2D and 3D modeling techniques to visualize garden designs and present them professionally. Incorporate plants, hardscape elements, and other design elements into garden layouts effectively. Generate detailed construction drawings for seamless implementation of garden projects. Understand the key features and functionalities of Vectorworks specific to garden design. Demonstrate proficiency in utilizing Vectorworks tools for various garden design tasks. Interact collaboratively in face-to-face or online learning environments, engaging with instructors and peers. Utilize lesson recordings to review and reinforce course concepts for continuous learning. Seek personalized guidance and assistance through lifetime email support from certified tutors and industry experts. Transform creative garden design ideas into practical and stunning real-world projects using Vectorworks software.

This course will equip learners with the skills and confidence to respond to first aid incidents.

Interior design tutor one to one open 7 days 9 am to 9 pm