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Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Are you looking to enhance your Service Helpdesk & Technical Support Skills and make yourself a valuable asset in today's job market? Look no further, because our online course is designed to help you achieve just that! Our Service Helpdesk & Technical Support Skills course is ideal for professionals who want to enhance their existing skill set, beginners who want to kickstart their career, or even freelancers who want to start a new business on housekeeping. With this course, you'll gain practical knowledge and skills that are essential for anyone working in customer service and technical support. Learning Outcome of Service Helpdesk & Technical Support: Effective communication skills: Learn how to communicate clearly and effectively with customers and colleagues. Phone etiquette: Master the art of answering and making calls, and build a positive rapport with customers. Active listening: Learn how to listen actively and respond appropriately to customer needs. Problem-solving: Develop problem-solving skills to help you quickly and effectively resolve customer issues. Organisational skills: Learn how to manage your workload and stay organised in a fast-paced work environment. Customer relationship management: Learn how to build and maintain strong customer relationships over time. Business writing skills: Develop effective business writing skills to create clear, concise, and professional written communications. This Service Helpdesk & Technical Support Skills Bundle Consists of the following Premium courses: Course 01: Service Helpdesk & Technical Support Course Course 02: IT Support Technician Training Course 03: Email Writing Training Course 04: Workplace Safety Course 05: Dealing With Difficult People Training Course Course 06: Document Control Course 07: GDPR Course 08: Level 2 Microsoft Office Essentials Course 09: Minute Taking Essentials Level 2 Course 10: Workplace Confidentiality Course 11: Customer Relationship Management Service Helpdesk & Technical Support Skills Curriculum of Service Helpdesk & Technical Support Skills Bundle Course 01: Service Helpdesk & Technical Support Course Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash How will I get my Certificate? After successfully completing the Service Helpdesk & Technical Support Skills course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificates: Free (Previously it was £10*11= £110) Hard Copy Certificates: Free (Previously it was £20*11= £220) So, enrol now in this Service Helpdesk & Technical Support Skills course to advance your career! CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Service Helpdesk & Technical Support Skills Anyone from any background can enrol in this Service Helpdesk & Technical Support Skills bundle. Requirements Service Helpdesk & Technical Support Skills Our Service Helpdesk & Technical Support Skills is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. Career path Service Helpdesk & Technical Support Skills Having these various expertise will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Duration 5 Days 30 CPD hours This course is intended for This course is targeted toward an IT Professional that has the technical knowledge and skills required to conceptualize, design, and engineer secure solutions across complex enterprise environments. Students should have a minimum of 10 years experience including at least 5 years of hands-on technical security experience. Overview Upon successful completion of this course, students will be able to: Identify enterprise security fundamentals. Apply enterprise security technology solutions. Implement security design and solutions. Manage risk, policies and procedures within an enterprise. Integrate security solutions within an enterprise. Conduct security research and analysis. In this course, students will examine advanced security concepts, principles, and implementations that pertain to enterprise level security. Prerequisites CompTIA Cybersecurity Analyst (CySA+) Certification 1 - Enterprise Security Architecture The Basics of Enterprise Security The Enterprise Structure Enterprise Security Requirements 2 - Enterprise Security Technology Common Network Security Components and Technologies Communications and Collaboration Security Cryptographic Tools and Techniques Advanced Authentication 3 - Enterprise Resource Technology Enterprise Storage Security Issues Distributed, Shared, and Virtualized Computing Cloud Computing and Security 4 - Security Design and Solutions Network Security Design Conduct a Security Assessment Host Security 5 - Application Security Design Application Security Basics Web Application Security 6 - Managing Risk, Security Policies, and Security Procedures Analyze Security Risk Implement Risk Mitigation Strategies and Controls Implement Enterprise-Level Security Policies and Procedures Prepare for Incident Response and Recovery 7 - Enterprise Security Integration The Technology Life Cycle Inter-Organizational Change Integrate Enterprise Disciplines to Achieve Secure Solutions 8 - Security Research and Analysis Perform an Industry Trends and Impact Analysis Perform an Enterprise Security Analysis

🚧 Step Safely with Slips, Trips & Falls Safety Training! 🛑 Are you tired of workplace hazards causing unnecessary accidents and injuries? Say goodbye to slips, trips, and falls with our comprehensive Slips, Trips & Falls Safety Training course! Designed to equip you with the knowledge and skills needed to navigate hazardous environments safely, this course is your ticket to a safer, more secure workplace. Whether you're a seasoned professional or just starting your career, our expert-led training will empower you to identify risks, implement preventative measures, and promote a culture of safety in your organization. Step confidently into a hazard-free future with Slips, Trips & Falls Safety Training!   🌟 Benefits of Slips, Trips & Falls Safety Training: Reduce Workplace Accidents: Gain the expertise to identify common hazards and implement preventative measures, reducing the risk of slips, trips, and falls in the workplace. Enhance Employee Safety: Empower your team with the knowledge and skills needed to navigate hazardous environments safely, promoting a culture of safety and well-being. Boost Productivity: By minimizing accidents and injuries, you'll create a safer and more efficient work environment, boosting productivity and morale among your team. Compliance with Regulations: Stay ahead of regulatory requirements and ensure compliance with workplace safety standards, protecting your organization from costly fines and legal liabilities. Cost Savings: By preventing accidents and injuries, you'll save money on medical expenses, worker compensation claims, and lost productivity, contributing to the overall financial health of your organization.   👨‍💼 Who is this for? Safety Officers and Managers: Enhance your expertise in workplace safety and risk management, ensuring the well-being of your team and compliance with regulatory standards. Human Resources Professionals: Equip yourself with the knowledge and tools needed to develop and implement comprehensive safety training programs, promoting a culture of safety within your organization. Facilities Managers: Learn to identify and address hazards in the workplace environment, creating safer and more secure facilities for employees and visitors. Frontline Workers: Whether you're in construction, manufacturing, healthcare, or hospitality, this course is essential for anyone working in environments where slips, trips, and falls are common hazards.   🛠️ Career Path: Safety Specialist: Become a trusted expert in workplace safety, providing guidance and support to organizations in various industries. Safety Coordinator: Take on a leadership role in implementing safety policies and procedures, ensuring compliance and promoting a culture of safety within your organization. Occupational Health and Safety Officer: Play a crucial role in protecting the health and well-being of workers, conducting inspections, and implementing safety programs to minimize workplace hazards. Risk Manager: Utilize your expertise in risk assessment and mitigation to identify and address potential hazards, minimizing the likelihood of accidents and injuries in the workplace.   🔍 FAQs: Q: Is this course suitable for beginners? A: Yes! Our Slips, Trips & Falls Safety Training course is designed to accommodate learners of all levels, from beginners to experienced professionals. Our expert instructors will guide you through the fundamentals of workplace safety, ensuring that you have the knowledge and skills needed to navigate hazardous environments safely. Q: How long does it take to complete the course? A: The duration of the course may vary depending on your learning pace and schedule. Typically, our Slips, Trips & Falls Safety Training course can be completed within a few hours to a few days, allowing you to learn at your own convenience. Q: Will I receive a certificate upon completion of the course? A: Yes! Upon successful completion of the Slips, Trips & Falls Safety Training course, you will receive a certificate of completion, showcasing your expertise in workplace safety and risk management. This certificate can be a valuable asset for career advancement and professional development. Q: Is this course only applicable to specific industries? A: No! Slips, trips, and falls are common hazards in various industries, including construction, manufacturing, healthcare, hospitality, and more. Our course is designed to provide essential safety training applicable to a wide range of workplaces and environments. Q: Can I access the course materials from anywhere? A: Yes! Our Slips, Trips & Falls Safety Training course is delivered online, allowing you to access course materials from anywhere with an internet connection. Whether you're at home, in the office, or on the go, you can conveniently learn at your own pace.   🚀 Start Your Safety Journey Today! Don't let workplace hazards jeopardize the well-being of your team and organization. Enroll now in our Slips, Trips & Falls Safety Training course and take the first step towards a safer, more secure future. Empower yourself with the knowledge and skills needed to prevent accidents and injuries, and pave the way for a culture of safety and success. Step confidently into a hazard-free future with Slips, Trips & Falls Safety Training! 🌟🛠️👷‍️ Course Curriculum Module 1 Introduction to Slips, Trips, and Falls Introduction to Slips, Trips, and Falls 00:00 Module 2 Identifying Hazards Identifying Hazards 00:00 Module 3 Preventing Slips and Trips Preventing Slips and Trips 00:00 Module 4 Preventing Falls Preventing Falls 00:00 Module 5 Training and Communication Training and Communication 00:00 Module 6 Emergency Procedures Emergency Procedures 00:00 Module 7 Legal and Regulatory Requirements Legal and Regulatory Requirements 00:00

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Gain the solid skills and knowledge to kickstart a successful career and learn from the experts with this

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Gain the skills and credentials to kickstart a successful career in the technology industry and learn from the