11277 Environment courses in Sherborne delivered Online

Child protection and Risk Assessment Course Introducing Our Comprehensive Course Child Protection and Risk Assessment Are you passionate about the well-being of children and their safety? Do you want to make a positive impact on the lives of vulnerable young ones? If so, our course on Child Protection and Risk Assessment is tailor-made for you! This comprehensive Child Protection and Risk Assessment course is designed to equip you with the knowledge, skills, and strategies necessary to effectively protect children and assess potential risks they may face. With this Child Protection and Risk Assessment course gain insights into the principles of child protection, child rights, and the legal framework surrounding child protection. Through this Child Protection and Risk Assessment course you will learn how to identify vulnerable children and the various risk factors that can compromise their safety and well-being. Our Child Protection and Risk Assessment course is led by experienced professionals in the field of child protection. After completing the Child Protection and Risk Assessment course you will receive a recognized certification, showcasing your commitment to child protection. Don't Miss This Opportunity to learn about Child Protection and Risk Assessment. Investing in your knowledge and skills to protect children is an investment in a brighter and safer future for generations to come. Join our Child Protection and Risk Assessment course and be a part of the change! Enrol in our Child Protection and Risk Assessment today to secure your spot and play a vital role in safeguarding children from harm. Special Offers of this Lifeguard: Lifeguard Course This Child Protection and Risk Assessment Course includes a FREE PDF Certificate. Lifetime access to this Child Protection and Risk Assessment Course Instant access to this Child Protection and Risk Assessment Course Get FREE Tutor Support to this Child Protection and Risk Assessment Course Child protection and Risk Assessment Course The Child Protection and Risk Assessment Course is expertly led by experienced professionals dedicated to safeguarding children. This Child Protection and Risk Assessment Course equips you with the critical knowledge and skills to identify and manage risks in child protection settings. Upon completing the Child Protection and Risk Assessment Course, you'll receive a recognized certification, demonstrating your commitment to ensuring children's safety and well-being. Enhance your career prospects and contribute to a safer environment for children. Enroll today in the Child Protection and Risk Assessment Course and take the first step towards making a meaningful difference. Who is this course for? Child protection and Risk Assessment Course This Child Protection and Risk Assessment course is perfect for anyone with a passion for child protection and advocacy. This Child Protection and Risk Assessment course is also suitable for educators, teachers and Social Workers. Requirements Child protection and Risk Assessment Course To enrol in this Child protection and Risk Assessment Course, students must fulfil the following requirements. To join in our Child protection and Risk Assessment Course, you must have a strong command of the English language. To successfully complete our Child protection and Risk Assessment Course, you must be vivacious and self driven. To complete our Child protection and Risk Assessment Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Child protection and Risk Assessment Course. Career path Child protection and Risk Assessment Course Here are some potential career paths you could pursue: Child Protection Specialist Social Worker Child Advocacy Coordinator Child and Family Therapist Child Helpline Operator Child Protection Consultant

Level 5 Administration, Secretarial & Shorthand + Executive PA Do you want to improve your understanding of business studies? If so, we have developed a highly unique Level 5 Business Administration course just for you to help you advance your abilities and learn about current business operations. You will learn the abilities necessary for the profession at Level 5 Business Administration, including administration and business communication. The Level 5 Business Administration course also includes courses on giving presentations and presenting corporate data. The Level 5 Business Administration course addresses the function of administration in both big and small organisations and teaches a range of administrative systems. This Level 5 Business Administration course will teach you how to lead a team in a professional context. So why are you still waiting? Learn the core ideas and various administrative skills needed to operate a firm by enrolling in our Level 5 Business Administration course! Learning Objectives Of Level 5 Business Administration After completing this Level 5 Business Administration course successfully, you will be able to: Learn a variety of management and business types from this Level 5 Business Administration course. Level 5 Business Administration teaches how to carry out many important functions and tasks for HR management. Level 5 Business Administration helps to extract maximum value from performance appraisals and interviews. You can develop and implement an effective marketing plan for your organisation through this Level 3 Business Administration course. Level 5 Business Administration helps to explore financial management objectives and functions. You can create business reports and delegate responsibilities to other employees, which helps build an efficient workforce with the help of this Level 5 Business Administration course. Level 5 Business Administration describes how to supervise and monitor teams and workforces of various sizes and types. Special Offers of this Business Administration: Business Administration Course This Business Administration: Business Administration Course includes a FREE PDF Certificate Lifetime access to this Business Administration: Business Administration Course. Instant access to this Business Administration: Business Administration Course. Get FREE Tutor Support to this Business Administration: Business Administration Course Level 5 Administration, Secretarial & Shorthand + Executive PA Elevate your career with our Level 5 Administration, Secretarial & Shorthand + Executive PA course, designed to equip you with essential business communication and administration skills. This Level 5 Administration, Secretarial & Shorthand + Executive PA program includes modules on delivering impactful presentations, managing corporate data, and understanding administration's role in both large and small organizations. Gain expertise in a variety of administrative systems and develop the leadership skills needed to manage a team effectively. With our Level 5 Administration, Secretarial & Shorthand + Executive PA course, you’ll be well-prepared for a dynamic career in professional administration. Who is this course for? Level 5 Administration, Secretarial & Shorthand + Executive PA This Level 5 Business Administration course is ideal for anybody in any business or office environment seeking to reach the top of the ladder. Requirements Level 5 Administration, Secretarial & Shorthand + Executive PA To enrol in this Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Business Administration: Business Administration Course. Be energetic and self-motivated to complete our Business Administration: Business Administration Course. Basic computer Skill is required to complete our Business Administration: Business Administration Course. If you want to enrol in our Business Administration: Business Administration Course, you must be at least 15 years old. Career path Level 5 Administration, Secretarial & Shorthand + Executive PA The following roles are appropriate for someone with this Level 5 Business Administration qualification: Business Administration Apprentice Business Administration Tutor Business and Administration Manager Business Administration – Trainer/Assessor Business Administration Manager

Level 1 First Award in Children's Play Learning and Development Do you intend to work in the field of early childhood education? The goal of this Level 1 First Award in Children's Play Learning and Development course provide practical skills required for working with children. This Level 1 First Award in Children's Play Learning and Development course describes the patterns of child development. Also, this Level 1 First Award in Children's Play Learning and Development course teaches how to promote children’s development through playing. Our Level 1 First Award in Children's Play Learning and Development course is perfect for learning about the principles of Early Years Practice. Enrol this Level 1 First Award in Children's Play Learning and Development course to establish a solid foundation in children’s play learning and development! Learning Outcomes Of Level 1 First Award In Children’s Play Learning And Development After completing the training learner will know about: Growth and development comprehension through this Level 1 First Award in Children's Play Learning and Development course. This Level 1 First Award in Children's Play Learning and Development course explains how to do children’s development through playing. The key person approach to child development has several advantages described in this Level 1 First Award in Children's Play Learning and Development course. You will know what the duties associated with the key person’s role by the Level 1 First Award in Children's Play Learning and Development course. Special Offers of this Level 1 First Award in Children's Play Learning and Development Course This Level 1 First Award in Children's Play Learning and Development Course includes a FREE PDF Certificate Lifetime access to this Level 1 First Award in Children's Play Learning and Development Course Instant access to this Level 1 First Award in Children's Play Learning and Development Course Get FREE Tutor Support to this Level 1 First Award in Children's Play Learning and Development Course Level 1 First Award in Children's Play Learning and Development Unlock the essentials of early childhood development with our Level 1 First Award in Children's Play Learning and Development course. This course provides a comprehensive understanding of the patterns of child development, ensuring you're well-equipped to support children's growth. Through the Level 1 First Award in Children's Play Learning and Development, you'll discover how play is a vital tool for promoting children's development. Ideal for those eager to learn the principles of Early Years Practice, this Level 1 First Award in Children's Play Learning and Development course prepares you to foster a positive and nurturing environment for young learners. Who is this course for? Level 1 First Award in Children's Play Learning and Development Anyone can join this Level 1 First Award in Children's Play Learning and Development course. Requirements Level 1 First Award in Children's Play Learning and Development To enrol in this Level 1 First Award in Children's Development Course, students must fulfil the following requirements. To join in our Level 1 First Award in Children's Development Course, you must have a strong command of the English language. To successfully complete our First Award in Children's Development Course, you must be vivacious and self driven. To complete our First Award in Children's Development Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this First Award in Children's Development Course. Career path Level 1 First Award in Children's Play Learning and Development Enrolling in this Level 1 First Award in Children's Play Learning and Development course can improve your resume and lead to many new career opportunities.

Healthcare Management: Healthcare Management Course Are you interested in pursuing a career in Healthcare Management: Healthcare Management Course or honing your current abilities? If the answer is yes, then you should take this healthcare management course. The goal of the Healthcare Management: Healthcare Management Course was to give learners a thorough grasp of Healthcare Management, with a focus on legal ideas, best practices, and the underlying expertise. Everyone who wants to learn the knowledge and abilities necessary to work in the healthcare management industry must take the Healthcare Management course. Following your completion of our Healthcare Management training, you will be more effective at work. Our healthcare management training will provide you the skills you need to work more effectively and efficiently. Care for patients is not only one aspect of healthcare management. Those in the Healthcare Management: Healthcare Management Course industry who are currently most successful are also knowledgeable in key management and business principles. You must be able to effectively lead individuals under your care, comprehend the financial situation, create budgets, and negotiate the regulatory environment whether you are running your own Healthcare Management practice or overseeing others in a clinic, department, or nursing floor. Enrol as soon as possible in Healthcare Management: Healthcare Management Course to begin your career as a professional in the field. Main Course: Healthcare Management Training Free Course is including with this Healthcare Management : Healthcare Management Course Along with The Healthcare Management: Healthcare Management Course, We Offer a free Level 3 Diploma in Healthcare Support Course Special Offers Of this Healthcare Management: Healthcare Management Course This Healthcare Management: Healthcare Management Course includes a FREE PDF Certificate. Lifetime access to this Healthcare Management: Healthcare Management Course Instant access to this Healthcare Management: Healthcare Management Course Get FREE Tutor Support from Monday to Friday in this Healthcare Management: Healthcare Management Course Healthcare Management : Healthcare Management You will learn the principles of healthcare management and gain a thorough understanding of the duties of the healthcare manager by enrolling in our Healthcare Management: Healthcare Management Course. You'll learn everything there is to know about management, including business and finance management. You will also learn how to identify and articulate the main issues facing healthcare management. Who is this course for? Healthcare Management: Healthcare Management Course A wide spectrum of health and social care professionals working in statutory, private, voluntary, and nonprofit organisations within the health and social care sector would benefit from this Healthcare Management: Healthcare Management Course. Requirements Healthcare Management: Healthcare Management Course To enrol in this Healthcare Management: Healthcare Management Course, students must fulfil the following requirements. To join in our Healthcare Management: Healthcare Management Course, you must have a strong command of the English language. To successfully complete our Healthcare Management: Healthcare Management, you must be vivacious and self driven. To complete our Healthcare Management: Healthcare Management Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Healthcare Management: Healthcare Management Course. Career path Healthcare Management: Healthcare Management Course The Healthcare Management Course provides a special chance to develop useful skills and boost your career. Healthcare Assistant (£17,000 to £22,000) Care Worker (£17,500 to £22,500) Health Care Support Worker (£18,000 to £23,000) Support Worker (£19,000 to £24,000)

Drug and Alcohol: Drug and Alcohol Course Do you want to unlock your full potential and excel in a career in the drug and alcohol awareness field? Everything you need to get started is available in this Drug and Alcohol Course training. In our Drug and Alcohol Course training, you will get a full detailed introduction to drugs and alcohol and how to raise awareness. Also, this Drug and Alcohol Course training will describe the historical overview of drug and alcohol awareness. Moreover, this drug and alcohol awareness training is perfect for knowing the natural addiction, policy initiatives and strategies for alcohol and drug use. This Drug and Alcohol Course training will help you to understand alcohol abuse, drug addiction and its abuses. Enrol this Drug and Alcohol Course training to achieve a potential certificate and uplift your career. Learning Objectives of drug and alcohol awareness training After completing this Drug and Alcohol Course training, the learner will be able to: Learn all the basics about drug and alcohol awareness. This drug and alcohol awareness training will describe the historical overview. The nature of addiction is also explained in this drug and alcohol awareness training. You can learn the policy initiatives and strategies for alcohol and drug use with the help of this drug and alcohol awareness training. The drug and alcohol awareness training helps to understand alcohol abuse. Also, drug addiction & abuse are elaborated in the drug and alcohol awareness training. Main Course: Drug and Alcohol Awareness Training Free Courses are including with this Drug and Alcohol: Drug and Alcohol Course Course 01: Level 2 Award in Suicide Awareness Special Offers of this Drug and Alcohol: Drug and Alcohol Course This Drug and Alcohol: Drug and Alcohol Course includes a FREE PDF Certificate. Lifetime access to this Drug and Alcohol: Drug and Alcohol Course Instant access to this Drug and Alcohol: Drug and Alcohol Course Get FREE Tutor Support to this Drug and Alcohol: Drug and Alcohol Course Drug and Alcohol: Drug and Alcohol Course Our Drug and Alcohol Awareness course informs your staff about everyone's responsibilities and values at work, reducing the risk of drugs and alcohol in the workplace. The course on drug and alcohol awareness walks the student through workplace drug and alcohol testing procedures, safety obligations, and the ramifications of any positive test results. After completing this course on drug and alcohol awareness, students will have a better understanding of how these substances affect one's ability to perform at work and how they can help create a safe environment. Who is this course for? Drug and Alcohol: Drug and Alcohol Course This drug and alcohol awareness training is suitable for anyone aspiring to start a career in the drug and alcohol awareness field. Requirements Drug and Alcohol: Drug and Alcohol Course To enrol in this Drug and Alcohol: Drug and Alcohol Course, students must fulfil the following requirements. To join in our Drug and Alcohol: Drug and Alcohol Course, you must have a strong command of the English language. To successfully complete our Drug and Alcohol: Drug and Alcohol Course, you must be vivacious and self driven. To complete our Drug and Alcohol: Drug and Alcohol Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Drug and Alcohol: Drug and Alcohol Course Career path Drug and Alcohol: Drug and Alcohol Course This drug and alcohol awareness training is an excellent opportunity for you to learn multiple skills and explore various career opportunities.

Anaphylaxis Online Training Unlock your creativity with our Level 2 Anaphylaxis Training for Nurseries course! Do you want to assist those who have ABC (airway, breathing, and circulation) symptoms? Do you want to improve your understanding of and abilities to manage potentially fatal allergic reactions? The Level 2 Anaphylaxis Training for Nurseries course is now available, empowering educators to ensure students' health and safety. Look nowhere else! Our in-depth Level 2 Anaphylaxis Training for Nurseries is intended to give you the skills and knowledge you need to effectively handle an anaphylactic emergency. Our Level 2 Anaphylaxis Training for Nurseries course is ready to manage anaphylaxis in nurseries presents particular difficulties and demands. You will receive pertinent, useful training that you can put into practice right away with the help of our Level 2 Anaphylaxis Training for Nurseries course, which explicitly tackles these worries and adapts the content to the nursery environment. Recent studies show that in the UK, more than 40% of children and nearly 50% of adults have received an allergy diagnosis. Hence, the Level 2 Anaphylaxis Training for Nurseries course will prepare you so that you may properly guide others in this area. The Level 2 Anaphylaxis Training for Nurseries course is set up with a clear flow from Anaphylaxis Medication to Understanding Anaphylaxis. You will learn about Emergency Protocol, Avoidance Techniques, General Guidelines, Training, and Communication with Individuals through this Level 2 Anaphylaxis Training for Nurseries course. Don't delay further! Enrol our Level 2 Anaphylaxis Training for Nurseries course to advance your career. Main Course: Level 2 Anaphylaxis Training for Nurseries Free Courses are including with this Anaphylaxis Course Along with The Anaphylaxis Course, We Offer a free Dyslexia course Along with The Anaphylaxis Course, We Offer a free Autism Diploma Course Special Offers of this Anaphylaxis Course This Anaphylaxis Course includes a FREE PDF Certificate. Lifetime access to this Anaphylaxis Course Instant access to this Anaphylaxis Course Get FREE Tutor Support to this Anaphylaxis Course Anaphylaxis Online Training Understanding anaphylaxis, allergies, and emergency procedures is aided by taking our Level 2 Anaphylaxis Training for Nurseries course. Avoidance techniques are also covered in this Level 2 Anaphylaxis Training for Nurseries course. Following completion of the Level 2 Anaphylaxis Training for Nurseries course, you are qualified to offer both anaphylaxis medication and general advice. Due to the fact that the Level 2 Anaphylaxis Training for Nurseries course offers comprehensive instruction and a manual for appropriate nurse communication. Who is this course for? Anaphylaxis Online Training All instructors, nursery staff, healthcare professionals, and social workers should complete our Level 2 Anaphylaxis Training for Nurseries course. This Level 2 Anaphylaxis Training for Nurseries course includes: Voluntary staff Unpaid working in schools, nurseries, community and sports clubs, NHS and private hospitals Locul doctors local allied health professionals Agency nurses Healthcare assistants who work with children Requirements Anaphylaxis Online Training To enrol in this Anaphylaxis Training Course Students Need, To join in our Anaphylaxis Training Course, you must have a strong command of the English language. To successfully complete our Anaphylaxis Training Course, you must be vivacious and self driven. To complete our Anaphylaxis Training Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Anaphylaxis Training Course. Career path Anaphylaxis Online Training Level 2 Anaphylaxis Training for Nurseries: Anaphylaxis Training for Nurseries Online

Following on from the Macros course look at how you can write your own Visual Basic code within Excel to fully automate tasks and save time. Course overview Duration: 2 days (13 hours) Our VBA in Excel course is an introduction to using the Visual Basic for Applications language for programming in Excel. It looks at structures, syntax and coding standards. This course is designed for existing experienced users of Excel who can record and run macros and those who have dabbled in VBA but would like some formal training and help to put some structure to their code. Objectives  By the end of the course you will be able to: Write visual basic procedures Create event and general procedures Use commands from the Excel data model Use statements and functions Use a selection of debugging tools Create and use variables and constants Use different types of loops Create an Excel user form Content The VBA environment Project explorer Excel objects Modules Properties window Code window Code structure Code structure Navigating within your code Adding comments Using WITH Steps to creating a VBA procedure Procedures Sub procedures Event procedures Calling procedures The Excel data model Workbook commands Worksheet commands Excel selection methods Data manipulation commands Debugging Using breakpoints Stepping through code The immediate window The watch window The locals window points Variables and Constants Declaring variables Declaring multiple variables Variable data types Concatenation Scope of variables Constants Declaring constants Using constants Scope of constants Looping Do while loops Do until loops For next loops Conditional Statements IF statement SELECT CASE statement Comparison statements Logical operators Creating a User Form Form layout The control toolbox Naming conventions Adding objects Naming objects Captions Displaying the form Object properties Object properties Setting properties at design time Setting properties at run time Interconnectivity between the user form and Excel Comparing values Transferring information Running code

Leading end-to-end sales interaction with customers and managing sales internally within an organisation.

Jennifer Holloway delivers keynotes, workshops and webinars for clients, both online and in person (no public courses are run). Here’s a selection of existing sessions to give you a flavour of what’s available (though new ones are being designed all the time, so if you don’t see what you need, just ask): Personal Brand – What? How? Why? An introduction to the subject of personal branding, this session explains what a personal brand is, why you already have one and how to define it so you can remain authentic at all times. Delivered as a 45-minute or 60-minute session x People Buy People – So Who Are You Selling? You want people to buy your personal brand…but what exactly is it? This session challenges people to think in a new way about what they bring to the table and what makes them tick, kicking off the process of defining their personal brand. Delivered as a 90-minute or 120-minute session x Discover Your Personal Brand When you really dig into the detail of not just what you offer but who you are, that’s when you discover your unique selling point. This session provides a step-by-step process to highlight your individuality and put it clearly into words. Delivered as a half-day or full-day session xx Deliver Your Personal Brand With Impact Every time you come into contact with people – whether online, on the phone or in person – they’re picking up clues about you. This session shares practical tips and techniques to ensure those clues create a positive impression. Delivered as a 120-minute or half-day session x Articulate Your Achievements To get the most from your personal brand you have to shine a light on the value you bring, but if you can’t communicate what that value is, you could be missing out. This session provides an easy-to-follow formula to set out your credentials in a subtle, yet very effective way. Delivered as a 60-minute or 90-minute session x How To Create A LinkedIn Profile To Be Proud Of Many of us have a LinkedIn profile, but how many of us are 100% certain it’s creating a positive impression? This session focuses on how to polish up your photo, headline and summary to get you noticed for the right reasons. Delivered as a 45-minute or 60-minute session x Networking For People Who Need Help Networking Some people are natural networkers – meeting people and building relationships with ease – but many feel less confident, unsure how to kick-start the process. This session offers easy-to-implement tips for connecting both in-person and online. Delivered as a 45-minute or 60-minute session And for those wanting an in-depth approach to developing their personal brand: Making The Most Of Your Personal Brand This programme delivers the full-monty: from learning what a personal brand is, to defining what your own brand is, to getting feedback on how others view your brand, to learning how to share your brand both in person and online. x It’s restricted to smaller groups, so every delegate gets individualised support, advice and feedback, plus it fosters an open and collaborative environment for each cohort. Delivered as blend of in-person and online learning, or entirely online

Client service managers, also known as customer care managers and client relations managers, are responsible for handling client queries and complaints in a professional and helpful manner. They also implement strategies for improving customer service and manage clients. If you're considering a career in client service management, then this Client Services Manager course is for you. In this course, you will learn the value of excellent customer service, master the art of business communication and learn how to identify your clients' needs. You will also get step-by-step training on how to resolve client queries, complaints and requests. Throughout, you will develop your business communication skills, to be able to build and maintain strong working relationships that will leave lasting impressions. Your Learning Goals: Maintain strong working relationships with clients and understand their needs Be able to implement effective customer service policies and procedures Sharpen your active listening and interpersonal communication skills Learn how to monitor and measure customer service satisfaction levels Understand how to deal with client requests and queries professionally Master the art of business communication with our step-by-step training Familiarise with the goal-setting process and how to create practical targets Take steps to become a fully certified client services manager and enrol today! Who is this Course for? This training program is suitable for those who work in client-facing roles and want to take their knowledge to the next level by progressing to management level. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of this course, learners will have the practical skills and knowledge to progress to senior client-based roles such as: Client Services Manager Client Services and Events Administrator Head of Client Services Client Services Coordinator Service Delivery Manager Client Services Consultant Course Curriculum ***Customer Service Training*** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:12:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:10:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 ***Handling a Difficult Customer*** Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up999 00:07:00 ***Retail Customer Service*** Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00