Special Executive Masters Programme (S.E.M.P) This programme is geared at enhancing professionals' careers. The SEMP is an encapsulated Senior Management Programmes are short certificate modules designed for anyone who would benefit from more in-depth business knowledge delivered in a short and intensive programme What makes us different? We are a world class business school located in the heart of London, Dubai, Islamabad and Lagos. We are one of the fastest growing British business schools with a stylish blended learning model that is both online and on campus. Learn more about the programme Special Executive Master's Programme in Business Enterprise Software Course Overview The MSBM Special Executive Masters Programmes (SEMP) allows you to update your skills, develop new skills, and explore and develop interests in a wide range of topics. These courses can be taken as personal or professional development and may enhance your employability. Business Enterprise Software is a professional area of practice that assists enterprises in designing solutions to achieve their current and future business objectives. While enterprise software has most often been applied to complex technology environments with high technology investments, the practice is relevant for all types and sizes of enterprises. All enterprises have business goals and objectives, and all have resources that must be aligned with those goals in an effective and efficient way. Enterprise software is a critical first step in achieving those goals. One of the most important lessons from enterprise software is the importance of design and engineering before implementation. Business Enterprise Software is a critical area today given the increasing complexity of our environment and the need for greater agility. The virtualization of work, the multinational nature of work, the increasingly semantic and personalized nature of applications, the richness of technology, the increasingly networked nature of the business, a shift from simple projects to complex projects — all speak to the need for Business Enterprise Software. Course Details Mode of Study Using Web-based technology, this program provides self-paced, individualized instruction that can be taken anywhere and anytime an individual has access to a computer and the Internet. This Programme is suitable for successful professionals or specialists in the private, public, or voluntary sectors who have new management responsibilities and need to quickly expand their management knowledge. This Programme serves as a refresher course for those who have had their Masters a long time ago and need quick reminders and professional/ academic updates while it serves as a primer for those very experienced Professionals who never made time out for their masters yet they require the academic and practical relevance of this master’s experience. It is a short executive training that runs online for 3 months. Candidates will run 2 months of active lectures and series of assignments and 1 month for their dissertation. Upon successful completion of the Programme, candidates will be awarded a Continuing Professional Development (CPD) certificate in the specific Programme they have completed. What is a CPD Course? Continuing Professional Development (CPD) is the means by which professionals maintain and enhance their knowledge and skills. The world is constantly moving at a very fast pace so undertaking CPD is essential to support a professional in his/her current role as well as helping them with career progression. CPD is all about upgrading knowledge, skills, and capabilities to remain effective and compliant. A CPD course is an investment that you make in yourself. It’s a way of planning your development that links learning directly to practice. CPD can help you keep your skills and knowledge up to date and prepare you for greater responsibilities. It can boost your confidence, strengthen your professional credibility, and help you become more creative in tackling new challenges. Is the SEMP Business Enterprise Software Programme, right for me? Many organizations are embracing the use of business software to support their business priorities and objectives, and are implementing initiatives and programs to deploy business analytics across the enterprise. For these initiatives to succeed, organizations need to understand the key drivers that will facilitate the promotion and deployment of business analytics across the enterprise. The SEMP BES online program will provide an overview of the key organizational drivers and dimensions and will explore how business software should be aligned to support the organization's priorities. This online Programme will also discuss the role and function of enterprise Business software centers of excellence and their types and mandates. The SEMP BES will provide a guideline for assessing your organization's maturity, and for establishing a roadmap for an Enterprise Business Software Center of Excellence at your organization. Why SEMP Business Enterprise Software? This non-credit-bearing course provides an excellent introduction to the world of business process and systems consulting, implementation, and management. It is particularly relevant both for experienced consultants that wish to gain a broader knowledge of Business enterprise and those wishing to enter business for the first time. The course enables you to rapidly gain knowledge about how modern management information systems are structured, how they are managed and the issues in integrating them to support effective business decision making. You will take away a deep understanding of how to integrate business systems and the processes underlying them. You will gain not only knowledge of specific aspects of business enterprise, but also gain an appreciation for how a large enterprise attempts to pull together different business processes through a coherent enterprise system, and the challenges facing the elite consulting companies in implementing such systems. Who should enrol in this online Certificate Program? This online certificate program in Information System benefits professionals at all levels who want to contribute to their organization’s performance. Here are some of the people who will benefit from the online Programme: Cross-functional teams from within an organization can take the program, as that accelerates the impact and engenders a common language and understanding in the organization I.T Managers Business owners in the I.T Industry IT Trainers Accreditation The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines. Entry Requirements There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. Workshops This is a self-study programme with unlimited tutor support. You will never be more than a message or phone call away from our tutors.
From Resisting Agile to Yes, Agile! - Where Have You Been All My Life? If you're working in an Agile environment, does the following sound familiar? You feel trapped in an agile wrong environment where there's constant resistance - and no way out? Everyone is looking for a magic pill to fix all issues and get answers, right away? There are toxic behaviours, resistance, and it feels like you're always fighting to help? If you answered yes, then you may be in an Agile Wrong environment! Are you ready for change? Change for yourself, your teams, and your organization? Then buckle up and let's move from the agile wrong mindset and environment to a yes agile where have you been all my life environment. Key takeaways include: Recognize when you are in the wrong environment and what do do about it Taking a deep dive into organizational and team cultures and how to enter them as an agile coach Make sense of the language and actions of different culture systems, their capabilities, and how to move teams from one system to the next
Introducing Trauma-Informed Therapy Package: Healing, Empowerment, and Renewed Well-Being Have you experienced past traumas that continue to impact your daily life and relationships? Miss Date Doctor’s Trauma-Informed Therapy Package is designed to provide you with a safe and supportive environment to heal from trauma, regain a sense of empowerment, and foster renewed well-being. Trauma can leave deep emotional scars that affect your mental health, self-esteem, and capacity to form healthy connections. Our experienced and compassionate therapists are here to help you navigate the healing journey with trauma-informed care. Here’s how the Trauma-Informed Therapy Package can support you: Safe and Non-Judgmental Space: Our therapists create a safe, non-judgmental space where you can freely express yourself and explore the impact of trauma on your life. Trust and confidentiality are paramount as we work together on your healing journey. Trauma Processing: Through evidence-based techniques, we’ll gently guide you through trauma processing, helping you gradually process and release the emotions and memories associated with the traumatic experience. This process can reduce the emotional intensity of trauma and foster emotional healing. Empowerment and Resilience: Our trauma-informed therapy empowers you to reclaim your strength and resilience. By addressing the effects of trauma, you’ll find inner resources to cope with life’s challenges, enabling you to move forward with renewed hope. Coping Strategies: We’ll equip you with practical coping strategies to manage triggers and stressors that may arise from trauma-related memories. You’ll learn healthy ways to regulate emotions and navigate difficult situations. Rebuilding Self-Esteem: Trauma can significantly impact self-esteem. Our therapists will work with you to rebuild a positive self-concept and develop a healthy self-image, fostering self-compassion and self-acceptance. Strengthening Relationships: Trauma can affect how you relate to others. In the Trauma-Informed Therapy Package, you’ll explore relational patterns and develop healthier ways of connecting with others, nurturing fulfilling relationships. Mindfulness and Grounding: Practicing mindfulness and grounding techniques can help you stay present and connected to the here and now, reducing anxiety and hypervigilance associated with trauma. Understanding Triggers: We’ll help you identify triggers and understand their origins. By gaining insight into your triggers, you can better manage their impact on your emotional well-being. The Trauma-Informed Therapy Package at Miss Date Doctor prioritizes your healing and well-being. Our therapists have extensive experience in trauma recovery, ensuring that your therapy journey is individualized and tailored to your unique needs. Release the burden of trauma and embrace a future filled with hope and empowerment. Enroll in the Trauma-Informed Therapy Package today, and let our skilled therapists guide you towards healing and renewed well-being. You don’t have to face trauma alone; we’re here to walk with you on your journey to recovery and growth. 3 X 1 hour sessions https://relationshipsmdd.com/product/trauma-informed-therapy-package/
COURSE INTRODUCTION The purpose of this course is to introduce / refresh participants’ knowledge and skills in the essential aspects of diabetes management in their practice setting. AIMS AND OBJECTIVES Identify their current knowledge of diabetes care and how confident they feel about offering advice to a patient with diabetes and or their family. Purpose and outcomes of the main treatment options for people with diabetes . Discuss the importance of addressing the person’s needs and how regular clinic visits impact on the management of diabetes All course materials and certificate of attendance Accreditation 6 CPD points awarded completion. Accredited by One Awards (*Certificate £30) and CPD Standards (*Certificate free) Discuss how to build relationships and establish an environment that enables the person with diabetes to take an active role in their diabetes management COURSE CONTENTS OVERVIEW Aetiology and diagnosis of type 1 and type 2. Difference between type 1 and type 2 diabetes Implications for practice Management goals TYPE 1 Treatment and management options Carbohydrate awareness Challenges in self-management Hypoglycaemia and hyperglycaemia Screening and the annual review TYPE 2 First line treatment and step-wise options Food choices and relation to risk Activity and type 2 diabetes Cardiovascular disease and type 2 diabetes Screening and annual review SUPPORTING PEOPLE WITH DIABETES AND THEIR FAMILY Seeing the person not the disease Consultation skills Ongoing support needs . Food and lifestyle messages for diabetes Annual review and screening including foot care advice Blood glucose monitoring Consultation skills and relationship building Complications and treatment options WHO SHOULD ATTEND? Nurses HCAs
This course aims to help learners understand the various factors that shape consumer behavior, including the role of ICT and technology, as well as the positive and negative impacts they have on consumers and the environment. Through exploring consumer insights and methods to adapt customer behaviors, this course will provide learners with practical knowledge to inform their decision-making processes. After the successful completion of the course, you will be able to learn about the following, How to Use Consumer Insights? Twenty-twenty-one Consumer Survey. Understanding Consumer Behaviour. What is ICT? Technology & Consumer Behaviour. ICT Factors That Shape Consumer Behaviour. Positive Impacts of Technology on Consumer Behaviour. Negative Impacts of Technology on Consumer Behaviour. Methods to Adapt Customer Behaviours. The Impact of Technology on the Environment. This course aims to equip learners with a deep understanding of consumer behavior and the impact of technology on it, by exploring the latest consumer survey results and the key ICT factors that shape consumer behavior. It also focuses on both the positive and negative impacts of technology on consumer behavior, and provides effective methods to adapt customer behaviors in light of technological advancements, while considering the impact on the environment. This course aims to help learners understand the various factors that shape consumer behavior, including the role of ICT and technology, as well as the positive and negative impacts they have on consumers and the environment. Through exploring consumer insights and methods to adapt customer behaviors, this course will provide learners with practical knowledge to inform their decision-making processes. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Technology & Consumer Behaviour Self-paced pre-recorded learning content on this topic. Technology and Consumer Behaviour Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Business Manager Consumer Behavior Analyst Technology Strategist Digital Marketing Manager Customer Insights Manager Consumer Experience Designer E-commerce Manager Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.
This Level 1 Working With Children is an introductory course designed for learners, regardless of employment status, who want or need to develop their understanding of the main issues in childcare learning and development. The Level 1 Working With Children qualification provides students with a good understanding of the practical skills required for working with young children and employment in general. This Level 1 Working With Children course covers healthy eating and planning and participating in activities to encourage children to eat healthily. This Level 1 Working With Children course also covers supporting the provision of a safe learning environment for young children, health and safety requirements and the importance of keeping all children safe from harm, designing a range of play activities for young children aimed at their age and stage of development. Learning Outcomes After completing Level 1 Working With Children course, the learner will be able to: Understand how to encourage children to eat healthily. Understand how to create a safe environment for young children. Understand the features of effective teamwork. Understand the role in promoting children's rights. Understand how to provide a variety of appropriate play activities for young children. Why Choose Level 1 Working With Children Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Working with Children Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Courses are included in this Level 1 Working With Children Bundle Course Course 01: Level 1 Working With Children Course 02: Level 2 Diploma for the Early Years Practitioner Course 03: Level 2 Certificate in Behaviour that Challenges in Children Course 04: Level 2 Certificate in Understanding Common Childhood Illnesses Affecting Children Course 05: Level 2 Award in Preparation for the Responsibilities of Parenting Course 06: Level 2 Award in Babysitting Course 07: Level 3 Designated Safeguarding Lead Training Course Child Course 08: Child Sexual Exploitation & Child Criminal Exploitation (CSE & CCE) Awareness Training Course 09: Level 2 Award in Support Work in Schools and Colleges Course 10: Care and support for Vulnerable Children Course 11: Speech & Language Therapy Course 12: Primary Teaching Diploma Course 13: Level 2 Certificate in Understanding Children and Young People's Mental Health Course Course 14: Level 4 Diploma in Child Counselling Course Course 15: Child and Adolescent Mental Health Course Course 16: Child Protection and Risk Assessment Course 17: Level 3 Certificate in Understanding Autism Course 18: Level 3 Award in Childcare and Education Course Course 19: Nursery Nurse Course Course 20: Childcare and Nutrition Course 21: Level 4 Child Care and Diploma Course Course 22: Level 2 Safeguarding Children Training Course Course 23: Diploma in Special Education Needs (SEN) Course 24: Introduction to Psychology Course 25: Autism Diploma Course ***Other Benefits of Level 1 Working With Children Bundle Course Free 25 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the course ] Course Curriculum OfLevel 1 Award in Working With Children Module 01: Encouraging Children to Eat Healthily Module 02: Create a Safe Environment for Young Children Module 03: Working in a Team Module 04: Contribute to Equality of Opportunity in Support of Young Children's Development Module 05: Provide a Range of Appropriate Play Activities for Young Children >> ---------------- << Assessment Method After completing each module of the Level 1 Working With Children Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Level 1 Working With Children course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? The Level 1 Working with Children course is ideal for motivated students who want to improve their personal and professional skills while also preparing for their dream job! This Course is also ideal for those who want to learn in-depth about this topic and value staying up to date on the most recent facts and expertise. Requirements There are no specific requirements for Level 1 Working with Children course because it does not require any advanced knowledge or skills. Career path This Level 1 Working with Children course does not provide a direct job qualification. However, you must deal with children as a parent, teacher, family member, or other professional. That is why it is critical to understand the Working with Children. Certificates Certificate of completion Digital certificate - Included
This Level 1 Award in Working With Children Courseis an introductory course designed for learners, regardless of employment status, who want or need to develop their understanding of the main issues in childcare learning and development. The Level 1 Award in Working With Children Course qualification provides students with a good understanding of the practical skills required for working with young children and employment in general. This Level 1 Award in Working With Children Course covers healthy eating and planning and participating in activities to encourage children to eat healthily. This Level 1 Award in Working With Children Course also covers supporting the provision of a safe learning environment for young children, health and safety requirements and the importance of keeping all children safe from harm, designing a range of play activities for young children aimed at their age and stage of development. Learning Outcomes After completing Level 1 Award in Working With Children Course, the learner will be able to: Understand how to encourage children to eat healthily. Understand how to create a safe environment for young children. Understand the features of effective teamwork. Understand the role in promoting children's rights. Understand how to provide a variety of appropriate play activities for young children. Why Choose Level 1 Award in Working With Children Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Working with Children Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Courses are included in this Level 1 Award in Working With Children Bundle Course Course 01: Level 1 Award in Working With Children Course Course 02: Level 2 Diploma for the Early Years Practitioner Course 03: Level 2 Certificate in Behaviour that Challenges in Children Course 04: Level 2 Certificate in Understanding Common Childhood Illnesses Affecting Children Course 05: Level 2 Award in Preparation for the Responsibilities of Parenting Course 06: Level 2 Award in Babysitting Course 07: Level 3 Designated Safeguarding Lead Training Course Child Course 08: Child Sexual Exploitation & Child Criminal Exploitation (CSE & CCE) Awareness Training Course 09: Level 2 Award in Support Work in Schools and Colleges Course 10: Care and support for Vulnerable Children Course 11: Speech & Language Therapy Course 12: Primary Teaching Diploma Course 13: Level 2 Certificate in Understanding Children and Young People's Mental Health Course Course 14: Level 4 Diploma in Child Counselling Course Course 15: Child and Adolescent Mental Health Course Course 16: Child Protection and Risk Assessment Course 17: Level 3 Certificate in Understanding Autism Course 18: Level 3 Award in Childcare and Education Course Course 19: Nursery Nurse Course Course 20: Childcare and Nutrition Course 21: Level 4 Child Care and Diploma Course Course 22: Level 2 Safeguarding Children Training Course Course 23: Diploma in Special Education Needs (SEN) Course 24: Introduction to Psychology Course 25: Advanced Diploma in Child Care ***Other Benefits of Level 1 Award in Working with Children Bundle Course Free 25 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the course] Course Curriculum Of Level 1 Award in Working With Children Module 01: Encouraging Children to Eat Healthily Module 02: Create a Safe Environment for Young Children Module 03: Working in a Team Module 04: Contribute to Equality of Opportunity in Support of Young Children's Development Module 05: Provide a Range of Appropriate Play Activities for Young Children >> ---------------- << Assessment Method After completing each module of the Level 1 Award in Working With Children Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Level 1 Award in Working With Children Course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? The Level 1 Award in Working with Children course is ideal for motivated students who want to improve their personal and professional skills while also preparing for their dream job! This Course is also ideal for those who want to learn in-depth about this topic and value staying up to date on the most recent facts and expertise. Requirements There are no specific requirements for Level 1 Award in Working with Children course because it does not require any advanced knowledge or skills. Career path This Level 1 Award in Working with Children course does not provide a direct job qualification. However, you must deal with children as a parent, teacher, family member, or other professional. That is why it is critical to understand the Working with Children Certificates Certificate of completion Digital certificate - Included
Immerse yourself in the world of gardens, where you'll learn to create stunning outdoor spaces with our Garden Design and Maintenance course. Unleash your artistic talents as you explore the techniques of Painting and Decorating, adding beauty to any environment. Connect with ancient wisdom and unlock intuitive insights with Tarot Card Reading. Finally, discover the power of visual storytelling through Photography, capturing moments and memories with your unique perspective. In this 40 hours learning bundle, you'll gain a diverse range of skills that will empower you to create, transform, and express yourself. From designing gardens to beautifying spaces, exploring the mystical realm, and capturing visual stories, this 4 courses bundle opens doors to exciting possibilities and unleashes your creative potential.
Description: This Renewable Energy and Environmental Management Systems Diploma course provides guidance to interested students working, or wishing to work, in the areas of climate change management or sustainable energy and environmental management. Recent significant changes in the global climate change policy environment have meant a shift to a broader range of adaptation and mitigation practices to counter climate change. This is driving a demand for professionals with climate change skills. This Renewable Energy and Environmental Management Systems course is designed to address this demand. The aim of this course is to provide advanced knowledge in the areas of climate change adaptation and strategy, carbon policy as well as sustainability. Who is the course for? Professionals who have an experience in Renewal Energy Beginners who have an interest in learning Renewal Energy Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Sustainable Energy Module 01: An Introduction to Sustainable Energy 00:17:00 Module 02: Solar Energy: Thermal 00:15:00 Module 03: Solar Energy: Photovoltaics 00:20:00 Module 04: Wind Energy 00:27:00 Module 05: Bioenergy 00:26:00 Module 06: Geothermal Energy 00:22:00 Module 07: Tidal Energy 00:23:00 Module 08: Environmental Impacts: A Global and Regional Assessment 00:24:00 Module 09: Renewable Energy and Sustainable Development 00:22:00 Module 10: The Future of Renewable Energy in the UK into the 2020s and Beyond 00:20:00 Environment Management Module 01: Environment and Ecology 00:21:00 Module 02: Environmental Issues 00:26:00 Module 03: Environmental Planning 00:22:00 Module 04: Environmental Management System 00:32:00 Module 05: Ecosystem Management 00:29:00 Module 06: Environmental Law and Policy 00:24:00 Module 07: Improving Environmental Performance 00:25:00 Module 08: Environmental Management Audit 00:38:00 Module 09: Situational Environmental Management 00:27:00 Module 10: Review and Performance 00:18:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
This course is a guide for those keen on filling in as any sort of executive in an office setting. This incorporates individual collaborator (PA) and secretarial positions. It's likewise ideal for the individuals who right now stand firm on authoritative situations and need to extend their abilities to acquire new tips and deceives. In every module, the course will assess a particular ability that is fundamental in each authoritative position. We will go overbroad abilities, like client correspondence and trust in the working environment, just as more explicit abilities, for example, business composing and helpful PC applications. Members in this course will get important data that is straightforwardly appropriate to any managerial position. Regardless of whether they be as a PA or a secretary, occupations in an organization manage numerous parts of a business. Representatives in these positions need to manage ranking staff and clients, just as different organizations. To do so successfully, they need to have a wide exhibit of abilities that address every one of these territories. This course offers a more profound glance at these important capacities and leaves understudies ready to do their organization occupations effortlessly, expertise and certainty. What You Will Learn: Valuable skills that will help in any administrative position How to use Microsoft Outlook and Excel How to communicate with senior staff How to communicate with customers and clients in a professional manner How to manage your time and keep organised in your job Benefits of Taking This Course: Gain significant abilities that are alluring to managers Gain tips and deceives that are valuable in the work environment and can help you do your work all the more viably Find out about all that a PA or secretarial occupation involves Figure out how to direct business on the web, on the phone and face to face Improve your trust in the working environment to empower you to improve as a representative Video Review Executive Assistant Tools & Tips for Organisational Perfection Course Modules/Lessons Module 01: Introduction and Calendar Management Module 02: Writing Letters, Faxes and Emails in a Business Setting Module 03: Telephone Skills and Building Your Self-confidence Module 04: Making Travel Arrangements and Invoicing Module 05: Time Management and Efficient Filing Module 06: Customer Care and Dealing with Complaints Module 07: Planning Ahead, Presenting and Proofreading Module 08: Typing and Word Processing Module 09: A Quick Look at Microsoft Outlook and Excel Module 10: Organising Meetings and Effective Communication Estimated course learning time: 9 hours