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How emotional intelligence affects your decision making. Evaluate your problem solving and decision making by managing emotions and using creativity and intuition objectively.

A customer contacts a business with a problem. The customer service representative empathizes with the customer, listens actively, resolves the issue, and ensures customer satisfaction. Learning outcomes: Understand concepts and practices of customer service delivery to enhance customer satisfaction. Organize customer service delivery to ensure efficient and effective service. Analyse the structure of customer service to optimize business operations. Implement customer relationship management to strengthen customer loyalty. Evaluate the impact of customer satisfaction on brand reputation. Resolve customers' complaints and problems to maintain customer loyalty. Utilise social media tools and channels to enhance customer engagement. In the Customer Service & Environment course, you will learn how to deliver exceptional customer service that creates positive relationships between customers and businesses. You will learn about customer service concepts and practices, including how to organize and structure customer service delivery. You will also gain insights into the importance of customer relationship management and how it can help build customer loyalty. The course covers topics such as monitoring and resolving customer complaints and problems, as well as evaluating the impact of customer satisfaction on brand reputation. You will also learn how to use social media tools and channels to engage with customers and enhance their experience. This course is ideal for anyone who wants to enhance their customer service skills and knowledge, including customer service representatives, managers, and business owners. It is also beneficial for those looking to improve their understanding of customer relationships and satisfaction. Enrol in the Customer Service & Environment course today to learn how to create positive customer experiences that build strong relationships and enhance your business's reputation. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service representatives Customer service managers Business owners Anyone looking to improve their understanding of customer relationships and satisfaction Career path Customer service representative (£16,000 - £25,000) Customer service manager (£22,000 - £40,000) Customer experience manager (£27,000 - £50,000) Customer success manager (£28,000 - £55,000) Relationship manager (£28,000 - £60,000) Head of customer experience (£50,000 - £100,000)

A teacher's message delivered with clarity and confidence can make a significant impact on their students. Effective communication is crucial for teachers and trainers to impart knowledge and engage with their learners. This course covers the fundamental concepts and practical strategies for building effective communication, enabling teachers and trainers to create a positive learning environment. Learning outcomes: Understand the basic concept and foundations of communication in the classroom. Develop effective verbal and nonverbal communication skills for better engagement with learners. Learn strategies for building effective communication and sharing information in the classroom. Acquire techniques for leading classroom discussions and using classroom talk to encourage students' thinking. Develop communication skills to interact with parents, colleagues, and administrators effectively. Learn how to communicate in less-than-ideal circumstances and with difficult people. This course covers a broad range of communication strategies, starting with the basic concept and foundations of communication and progressing to the application of those strategies in various contexts. Learners will acquire techniques for building effective communication with their students, leading classroom discussions, and using classroom talk to encourage critical thinking. They will also develop communication skills to interact effectively with parents, colleagues, and administrators. Moreover, they will learn how to communicate in less-than-ideal circumstances and with difficult people. Effective communication is the backbone of education and training, and this course aims to equip teachers and trainers with the tools to communicate with their learners and stakeholders effectively. Enrol in this course today and start developing your communication skills to become a more effective teacher or trainer. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Teachers and trainers in primary and secondary schools Higher education instructors Education professionals in training and development Anyone looking to improve their communication skills in a classroom or training environment Career path Primary and secondary school teacher (£24,000 - £40,000) Higher education lecturer (£33,000 - £59,000) Training and development officer (£22,000 - £38,000) Education consultant (£28,000 - £70,000) Curriculum developer (£23,000 - £47,000) Headteacher (£45,000 - £113,000)

Embark on a journey where safety becomes second nature with our 'Laboratory Safety Course'. Envision yourself navigating through the complex corridors of various laboratories, armed with the quintessential knowledge to safeguard not only yourself but also your colleagues from potential risks. This course goes beyond the ordinary, embedding a safety consciousness that transcends the usual checklist, transforming the way you perceive, interact, and manoeuvre within a lab environment. The intricacies of preventing and managing hazards, ranging from chemical mishaps to electrical perils, will no longer be enigmatic, but a familiar terrain where precaution reigns supreme. The modules encompassing topics like 'Risk Assessment and Hazard Identification' and 'Chemical Safety in Laboratory' are meticulously crafted to infuse adeptness in identifying, evaluating, and mitigating potential threats in a laboratory setting. Imagine being the pivotal element that foresees and neutralises risks before they burgeon into crises. Your role becomes imperative, morphing from a mere participant to an indispensable asset in ensuring a secure, efficient, and hazard-free laboratory environment. Learning Outcomes Acquire the competency to identify, evaluate, and manage diverse laboratory hazards efficiently. Develop proficiency in employing Personal Protective Equipment (PPE) optimally within laboratory settings. Cultivate the ability to devise, implement, and optimise safety protocols regarding chemical and fire safety. Attain mastery in ensuring electrical and equipment safety, diminishing related risks. Establish a continuous improvement mindset to foster, enhance, and uphold a safety culture in laboratories. Why buy this Laboratory Safety Course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Laboratory Safety Course for? Individuals keen on mastering the myriad aspects of laboratory safety protocols. Science students who aspire to forge a secure and efficient working environment. Laboratory technicians desiring to augment their safety knowledge and practices. Researchers who navigate through diverse laboratory environments regularly. Faculty members in educational institutions where lab activities are prevalent. Career path Laboratory Manager: £35,000 - £45,000 Chemical Safety Officer: £30,000 - £40,000 Fire Safety Advisor: £29,000 - £35,000 Risk Assessment Analyst: £40,000 - £50,000 Laboratory Compliance Manager: £40,000 - £55,000 Health and Safety Advisor: £35,000 - £45,000 Prerequisites This Laboratory Safety Course does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Laboratory Safety Introduction to Laboratory Safety 00:24:00 Module 02: Risk Assessment and Hazard Identification Risk Assessment and Hazard Identification 00:24:00 Module 03: Personal Protective Equipment (PPE) Personal Protective Equipment (PPE) 00:21:00 Module 04: Chemical Safety in Laboratory Chemical Safety in Laboratory 00:18:00 Module 05: Fire Safety Fire Safety8 00:18:00 Module 06: Electrical Safety Electrical Safety 00:11:00 Module 07: Equipment and Instrument Safety Equipment and Instrument Safety 00:16:00 Module 08: Safety Culture and Continuous Improvement Safety Culture and Continuous Improvement 00:16:00

Navigate the crucial world of healthcare safety with our Health Care & Risk Assessment course. Your first steps into this course, through the Introduction to Health and Safety at Work, are about grounding you in the essentials of creating a safe healthcare environment. This isn't just about learning regulations; it's about becoming a key player in safeguarding the health and well-being of both patients and staff. Imagine being equipped with the knowledge and skills to make tangible differences in healthcare settings. Then, as you move through modules like Responsibilities of the Employers, Employees, and Self-employed, you'll grasp the collaborative nature of safety in healthcare. This course goes beyond the basics, diving into Risk Assessment & Risk Control, Work-Related Accidents and Ill Health, and essential practices like First Aid & PPE. You're not just learning; you're preparing to take a proactive stance in your professional environment. By the end, you'll not only be aware of the standard Health and Safety Information but also adept in specialized Risk Assessment and Infection-Minimising Measures, crucial in today's healthcare landscape. Learning Outcomes Acquire a comprehensive understanding of health and safety principles in healthcare. Recognize the shared responsibilities in creating a safe work environment. Become adept at conducting risk assessments and implementing effective control measures. Develop skills in managing health emergencies and understanding first aid procedures. Learn essential strategies for minimizing infection risks in healthcare settings. Why choose this Health Care & Risk Assessment course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Health Care & Risk Assessment course for? Healthcare workers enhancing their safety knowledge. Staff responsible for safety and risk assessments in healthcare. Managers overseeing health and safety in medical environments. Individuals aiming for a career in healthcare management. Frontline staff needing training in infection control and emergency response. Career path Health and Safety Officer: £25,000 - £40,000 Risk Assessment Manager: £30,000 - £50,000 Healthcare Administrator: £20,000 - £35,000 Facilities Manager: £28,000 - £45,000 Infection Control Nurse: £26,000 - £42,000 First Aid Trainer: £22,000 - £30,000 Prerequisites This Health Care & Risk Assessment does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Health Care & Risk Assessment was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Health and Safety at Work Introduction to Health and Safety at Work 00:13:00 Module 02: Responsibilities of the Employers, Employees and Self-employed Responsibilities of the Employers, Employees and Self-employed 00:14:00 Module 03: Risk Assessment & Risk Control Risk Assessment & Risk Control 00:17:00 Module 04: Work-Related Accidents and Ill Health Work-Related Accidents and Ill Health 00:16:00 Module 05: First Aid & PPE First Aid & PPE 00:16:00 Module 06: Health and Safety Information Health and Safety Information 00:15:00 Module 07: Risk Assessment and Infection-Minimising Measures Risk Assessment and Infection-Minimising Measures 00:15:00

Be prepared for the upcoming Hiring Season by enhancing your professional skillsets with Apex Learning! Get Hard Copy + PDF Certificate + Transcript + Student ID Card as a Gift - Enrol Now Tired of browsing and searching for the course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 14-in-1 extensive bundle that has everything you need to succeed in Media and Art and other relevant fields! After surveying thousands of learners just like you and considering their valuable feedback, this all in one Media and Art bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Media and Art course that will enhance your skills and prepare you for the competitive job market. Also, our Media and Art experts are available for answering your queries and help you along your learning journey. Advanced audiovisual learning modules of these courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Media and Art, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Media and Art Bundle Consists of the following Premium courses: Course 01: Drawing and Illustration Level 2 Course 02: Landscape Paintings with Acrylic Course 03: Digital Art - Sketching In Photoshop Course 04: Adobe Illustrator CC Masterclass Course 05: Diploma in Animation Design Course 06: Level 2 Adobe Graphics Design Course Course 07: Advanced Diploma in User Experience UI/UX Design Course 08: Basic Adobe Photoshop Course 09: Video Editing Course 10: Toon Boom: Create Your First Character Course 11: Voiceover Artist Training Course 12: Freelancing on UpWork Course 13: Functional Skills IT Course 14: Windows 10 Pro Complete Training Benefits you'll get choosing Apex Learning for this Media and Art: Pay once and get lifetime access to 14 CPD courses Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) Curriculum of the Bundle Course 01: Drawing and Illustration Level 2 Introduction Perspective Shading Measuring Still Life Drawing Drawing a Portrait Drawing a Tree Course 02: Landscape Paintings with Acrylic Introduction Welcome to Switzerland Big Painting Course 03: Digital Art - Sketching In Photoshop Introduction Introduction to Photoshop Customizing Your Workspace Creating a New Document Installing Brush The Layers Panel Finding Reference Simplifying Your Reference Warm Up Sketch Sketching Refining Your Sketch Demo Your Project Conclusion Course 04: Adobe Illustrator CC Masterclass Getting Started Getting Comfortable in the Illustrator Environment Working With Selections Drawing Shapes Managing Objects Working With Colour Working With Type Going Further With Illustrator Saving and Exporting Your Work Wrapping Up Course 05: Diploma in Animation Design INTRODUCTION THE 12 PRINCIPLES OF ANIMATION JUMPING ELEPHANT WALKCYCLE RUNCYCLE DIALOGUE Course 06: Level 2 Adobe Graphics Design Course Basics of Graphic Design Foundation in Design Adobe Photoshop Basics Designers go to Software Adobe Illustrator Introduction and Typography Creating Logos with Illustrator Logo Design Basics Adobe in Design and Print Work Introduction Course 07: Advanced Diploma in User Experience UI/UX Design UX/UI Course Introduction Introduction To The Web Industry Foundations of Graphic Design UX Design (User Experience Design) UI Design (User Interface Design) Optimization Starting a Career in UX/UI Design Course 08: Basic Adobe Photoshop Section 01: Shortcuts & the Brush Section 02: Layers Section 03: Modify Your Portrait Section 04: Watermark & Figures Section 05: Modify Your Text Course 09: Video Editing Introduction to the Course Download Davinci Resolve Project Settings and Overview of Resolve The Media Tab Cut Tab Overview Making Ins and Outs in the Cut Tab with Precision Smart Editing Tools Trim Modes Overlay Edits Sync Audio with Video Mixing Audio Working with Transitions in Davinci Resolve Adding Effects Adding Texts Colour Tab Overview Understanding Nodes Tracing Effects Cinematic Look Viewing the Clip Fairlight Tab Fusion Tab How to Remove Green Screen Using Chroma Key Delta Keyer Deliver Tab Course 10: Toon Boom: Create Your First Character Introductio Class project Creating new scene Workspace Importing images and assets Basic Drawing tools Creating the head shape Using of shape tools Creating facial details Creating character body Finishing the drawing Creating colour palette Using gradient editor tool Colouring the rest of the drawing Rendering the image That's it Course 11: Voiceover Artist Training Introduction to Voiceover Voiceover Basics Finding Your Voice Using Your Instrument Exercising Your Voice Useful Tips Plan Your Demo The Audition Record Your Voice The Studio Promoting Your Voice UK Voice Acting Industry Course 12: Freelancing on UpWork Module 01: Introduction & Overview Module 02: Setting Up Your UpWork Profile Module 03: Submitting Proposals To Jobs Module 04: Pricing, Upgrading & Closing Sales Module 05: Conclusion Course 13: Functional Skills IT Introduction Information Technology Components of IT Hardware Operating System Application/Software Networking Security Traffic Flow & Enterprise Level IT Components Storage Database Virtualisation & Cloud Management & Other IT Jobs Course 14: Windows 10 Pro Complete Training Course Overview Building Your Virtual Lab Environment Upgrading Windows 7, 8, or 8.1 to Windows 10 Building a Microsoft Server 2016 Domain Windows Deployment Services (WDS) Windows 10 Firewall, Windows Defender and UAC Networking Troubleshooting User Preferences Maintenance CPD 145 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in thisbundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our bundle is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so that you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course; it can be studied in your own time at your own pace. Career path Having this various expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Imagine walking into the boardroom, exuding confidence as you present your strategic vision. Your team hangs on every word, inspired by your clear-headed direction and infectious enthusiasm. You navigate complex challenges with a calm, decisive grip, fostering a culture of high performance and unwavering support. This is the future that awaits you, not through luck, but through deliberate mastery of leadership and management skills. Our Level 5 Diploma in Leadership & Management Training is your launchpad to this empowered reality. This comprehensive program dives deep into the theoretical foundations of successful leadership and management, equipping you with the knowledge and finesse to excel in any professional setting. We delve into the core pillars of leadership style, effective communication, strategic thinking, team dynamics, and organizational culture. By the end, you'll be a master conductor, orchestrating individuals into a high-performing symphony, achieving remarkable results while creating a thriving work environment. Level 5 Diploma in Leadership & Management Training Course Learning Outcomes Grasp the intricacies of various leadership styles and identify your optimal approach. Craft and deliver compelling communication that motivates, inspires, and drives action. Develop strategic thinking frameworks to navigate complexity and make informed decisions. Foster a collaborative and high-performing team culture built on trust and respect. Understand the nuances of organizational culture and its impact on individual and team success. Navigate the intricate dynamics of business culture in today's globalized landscape. Level 5 Diploma in Leadership & Management Training Module 01: Introduction Module 02: Leadership Training Module 03: Management Training Module 04: Culture Training Module 05: Teamwork Training Module 06: Business Culture Training Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Level 5 Diploma in Leadership & Management Training Team Leader Project Manager Department Head Operations Manager Human Resources Manager Business Consultant Requirements Level 5 Diploma in Leadership & Management Training To enrol in this Level 5 Diploma in Leadership & Management Training, Purchasing & Procurement course, all you need is a basic understanding of the English Language and an internet connection. Career path Level 5 Diploma in Leadership & Management Training Team Leader/Supervisor: £25,000 to £45,000 per year Operations Manager: £40,000 to £70,000 per year Human Resources Manager: £45,000 to £75,000 per year Project Manager: £45,000 to £80,000 per year Training and Development Manager: £35,000 to £60,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Wiped out Leave Certification Pretty much every worker will take wiped out leave eventually during their experience with an organization. This implies that each entrepreneur should know about the laws overseeing how and when laborers can take debilitated leave, how much wiped out pay they can get and how they ought to be invited back to work. In this course, you will figure out how to deal with both long and transient debilitated leave and how to guarantee representatives are dealt with decently when they go on vacation because of injury and ailment. You Will Learn: The conditions in which a laborer is qualified for wiped out leave and Statutory Sick Pay (SSP), and the amount SSP they can get How self-certificate and "fit notes" work and how to manage long haul debilitated leave Step by step instructions to make sensible changes for a worker who is getting back to work following sickness or injury, and how to invite them back. Step by step instructions to follow business law while excusing somebody on grounds of sickness or injury What to do in the event that you presume that a worker is creating ailment or injury Advantages of Taking This Course: On the off chance that you are a business, this course will help you meet your commitments under UK work law concerning overseeing disease and injury On the off chance that you work in a HR job, this course will help you work with others in your association to devise proper wiped out leave approaches On the off chance that you are a specialist, this course will give you an outline of your entitlement to debilitated compensation and wiped out leave On the off chance that you are a chief, this course will assist you with imparting representatives who have been on debilitated leave and work effortlessly their change once more into the work environment

MySQL: Learn how to use MySQL and PHP to build reports and work with databases for web applications