Call Centre Training is a comprehensive course designed to provide you with the skills and knowledge to thrive in a customer-centric environment. The course explores the fundamentals of call centre operations and the nuances of the agent-customer relationship. It offers in-depth insights into telephone etiquette, effective communication strategies and negotiation techniques. Call Centre Training also covers the management of difficult customers and introduces key performance indicators essential for benchmarking performance. With a unique blend of theoretical knowledge, this course sets the stage for you to excel in the dynamic world of call centres.
Call Centre Training is a comprehensive course designed to provide you with the skills and knowledge to thrive in a customer-centric environment. The course explores the fundamentals of call centre operations and the nuances of the agent-customer relationship. It offers in-depth insights into telephone etiquette, effective communication strategies and negotiation techniques. Call Centre Training also covers the management of difficult customers and introduces key performance indicators essential for benchmarking performance. With a unique blend of theoretical knowledge, this course sets the stage for you to excel in the dynamic world of call centres.
Get Hard Copy + PDF Certificate + Transcript + Student ID Card as a Gift - Enrol Now Tired of browsing and searching for the course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 14-in-1 extensive bundle that has everything you need to succeed in Building Quantity Surveying & Construction Estimation and other relevant fields! After surveying thousands of learners just like you and considering their valuable feedback, this all in one Building Quantity Surveying & Construction Estimation bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Building Quantity Surveying & Construction Estimation course that will enhance your skills and prepare you for the competitive job market. Also, our Building Quantity Surveying & Construction Estimation experts are available for answering your queries and help you along your learning journey. Advanced audiovisual learning modules of these courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Building Quantity Surveying & Construction Estimation, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Building Quantity Surveying & Construction Estimation Bundle Consists of the following Premium courses: Course 01: Building Quantity Surveying Training Level 3 Course 02: Building Surveyor Course 03: Construction Cost Estimation Diploma Course 04: Construction Estimation using RSMeans Course 05: Construction Cost Estimation Using Xactimate Course 06: Land Surveying Course 07: Architectural Studies Course 08: Property Law and Legislation Course 09: Construction Industry Scheme (CIS) Course 10: WELL Building Standard Course 11: LEED V4: Building Design and Construction Course 12: AutoCAD VBA Programming - Beginner course Course 13: PUWER Course 14: Construction Safety Benefits you'll get choosing Apex Learning for this Bundle: Pay once and get lifetime access to 14 CPD courses Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) Curriculum Course 01: Building Quantity Surveying Training Level 3 Building Law Principles Building Procurement and Contract Administration Building Technology Cost Estimation Elements and Factors influencing Cost Estimation Cost Management Management of Material for construction Building Pathology Building Adaption Report Writing Legal Aspects Course 02: Building Surveyor An Introduction The Procedure of Building Survey and Surveys of Historic Buildings Beginning of the Survey: Foundation and In-depth Survey in Walls Ground Level Investigation: Floors and Investigation Above the Ground: Roofs and Chimneys Inspection of Joinery and Woodwork Services Inspection Understanding Work Breakdown Structure Report Writing Legal Aspects And Much More... Course 03: Construction Cost Estimation Diploma Introduction to Construction Management Cost Estimation Role of Cost Estimator and New Aspects of Cost Estimation Elements and Factors influencing Cost Estimation Cost Estimation in Construction Industry Cost Management Management of Material for construction Course 04: Construction Estimation using RSMeans Introduction Quantity Take Off Cost Estimation using RSMeans Course 05: Construction Cost Estimation Using Xactimate Introduction to Xactimate Foundation Cost Estimation on Xactimate Wood-frame Structure Cost Estimation on Xactimate Plumbing, Electricity and HVAC Cost Estimation on Xactimate Interior Finish & Cabinetry Cost Estimation on Xactimate Windows, Doors, Roof & Exterior Siding Cost Estimation on Xactimate Course 06: Land Surveying Introduction Land Surveying Basics And Much More... Course 07: Architectural Studies Introduction to Architectural Studies Ancient Architecture Architectural Ideas and Movements Architectural Styles Art Deco Architectural Style Scandinavian Architectural Style Victorian Architectural Style Classical and Early Christian Architectural Style Gothic Architectural Style Baroque and Rococo Architectural Style Eclecticism Architectural Style Modern and Post-Modern Architectural Style Interior Designing Colour in Interior Designing Lighting in Interior Design Part One Lighting in Interior Design Part Two Course 08: Property Law and Legislation Introduction to Property Law Land Law Principles- Rights and Interests Registered and Unregistered Land Ownership and Possession of the Property Co-Ownership in Property Leases and Bailment Property Law: License The Mortgage Law Insurance for Property Maintenance Proprietary Estoppel (Property Rights) Security Interests in Property Course 09: Construction Industry Scheme (CIS) Construction Industry Scheme (CIS) Coverage of the Scheme Contractors and Registration for the Scheme Verification Process The CIS Returns Record Keeping and CIS Certificates Penalties Involved in CIS Miscellaneous Information Course 10: WELL Building Standard Introduction Air Water Nourishment Light Fitness Comfort Mind Course 11: LEED V4: Building Design and Construction Introduction Integrative Process Location & Transportation Sustainable Sites Water Efficiency Energy & Atmosphere Materials & Resources Indoor Environment Quality Innovation Regional Priority Completion Course 12: AutoCAD VBA Programming - Beginner course Introduction VBA Integrated Development Environment (IDE) Understanding AutoCAD Object Model in VBA Using Variables in VBA User Forms and Controls Conditionals and Decisions in VBA Looping and Iterations in VBA Drawings Objects in VBA Code Debugging in VBA Error Handling in VBA Conclusion Course 13: PUWER Provision and Use of Work Equipment Regulations Selection and Conformity of Work Equipment Safe Functionality of Work Equipment Monitoring and Evaluation of Work Equipment Maintenance of Work Equipment Course 14: Construction Safety Managing Health and Safety Risk Assessment and Common Risks Health and Safety Guidelines and Legislations Reporting Accidents at Work General Site Issues Working at Height Excavation Work and Confined spaces Work Equipments Manual and Mechanical Handling Chemical and Biological Health Hazards and Control Electrical Hazards and Control Fire Hazards and Control CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our bundle is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so that you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course; it can be studied in your own time at your own pace. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Building Quantity Surveying Training Level 3) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Building Quantity Surveying Training Level 3) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.
Discover Microsoft Fabric's architecture, master Data Engineering with OneLake and Spark, and elevate your skills in data warehousing and real-time processing. Compare SQL and KQL for better insights, and improve storytelling using Power BI. Finally, you will end with practical data science techniques and data management methods.
Course Overview: The importance of cleaning, decontamination and waste management in healthcare settings cannot be overstated. If you are interested in learning how to perform cleaning, decontamination and waste management tasks effectively and efficiently, or if you want to enhance your existing knowledge and skills in this area, this Cleaning, Decontamination and Waste Management course is designed for you. This course will provide you with a comprehensive overview of the principles and practices of cleaning, decontamination and waste management in care services, covering topics such as cleaning methods and equipment, decontamination and disinfection techniques, hygiene standards and procedures, environmental cleaning and sanitisation, sterilisation methods, waste management systems and policies, and health and safety responsibilities. By completing this course, you will gain solid knowledge and skills to prepare you for a successful career in cleaning, decontamination, waste management, or related fields. Enrol today and start your journey to becoming a qualified cleaner, decontamination technician, or waste management technician! Key Features of the Course: Obtain a prestigious CPD certificate upon successful completion. Enjoy the flexibility of 24/7 learning assistance, ensuring your questions are answered promptly. Access exciting and engaging learning materials that make the learning experience enjoyable and effective. Who is This Course For? This Cleaning, Decontamination and Waste Management course is ideally suited for professionals working in various sectors, including healthcare, hospitality, housekeeping, and anyone seeking to enhance their understanding of cleaning, decontamination, and waste management practices. It's also beneficial for those pursuing a career in fields requiring expertise in maintaining a hygienic and sanitised environment. What You Will Learn: In this course, you will gain valuable insights into: The essential principles and practices of cleaning in care services. Effective decontamination and disinfection techniques to ensure safety and infection control. Hygiene best practices in care services for promoting health and well-being. Environmental cleaning and sanitisation methods to create a safe living and working environment. Sterilisation techniques to maintain the highest levels of cleanliness. Understanding the significance of waste management and its impact on the environment. Health and safety responsibilities in maintaining a clean and hazard-free setting. Why Enrol in This Course: By enrolling in this Cleaning, Decontamination and Waste Management course, you will develop invaluable cleaning, decontamination, and waste management skills, making you highly sought-after in various industries. This top-reviewed course has been recently updated to meet industry standards and trends, ensuring you stay ahead of the evolving field. Requirements: There are no specific prerequisites for taking this course. All you need is a passion for maintaining clean and safe environments and a willingness to learn. Career Path: Upon completing this Cleaning, Decontamination and Waste Management course, you'll be equipped to pursue various course-related professions, such as: Healthcare Facility Cleaner - £18,000 per year. Housekeeping Supervisor - £22,000 per year. Waste Management Technician - £25,000 per year. Environmental Services Coordinator - £27,000 per year. Infection Control Assistant - £20,000 per year. Hospitality Hygiene Specialist - £24,000 per year. Facility Maintenance Manager - £30,000 per year. Certification: Upon completing the course, you will receive a CPD certificate, validating your expertise and dedication to maintaining cleanliness, decontamination, and effective waste management practices. So, don't miss this opportunity to excel in your career and contribute to a healthier and safer world. Enrol now and embark on this rewarding learning journey! Course Curriculum 7 sections • 7 lectures • 01:34:00 total length •Cleaning in Care Services: 00:14:00 •Decontamination and Disinfection: 00:15:00 •Hygiene in Care Services: 00:12:00 •Environmental Cleaning and Sanitisation: 00:15:00 •Sterilisation Techniques: 00:13:00 •Understanding Waste Management: 00:11:00 •Health & Safety Responsibilities: 00:14:00
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Description Marine Biology Diploma Marine biology is the study of living organisms in predominantly saline bodies of water, especially the ocean. Marine biology is different from marine ecology as the latter revolves around the interaction of organisms between themselves and the environment whereas the former focuses on the study of organisms themselves. A large percentage of all life forms on our planet survive in the ocean. The enormity of the oceanic population is still not well documented as there are many species in the ocean yet to be discovered. The ocean is a three-dimensional water body covering around 71% of the earth's entire surface. Marine life is a notable resource giving food, medicine and raw materials along with enhancement and support of tourism and other recreational activities all around the globe. Looking at the basic level it is not hard to understand that marine life plays a major role in determining the very nature of our planet. Marine organisms contribute greatly to the oxygen cycle and are very important in keeping the earth's climate regulated. Shorelines are partially affected and in a way protected by marine life forms. Certain marine organisms even play a part in creating new lands. Many marine species are of importance to humans economically and this mainly includes food fish, be it finfish or shellfish. It is now known that the well-being of marine organisms and other organisms are closely linked and that too at an elementary level. The course Marine Biology is of relevance today because the human body of knowledge regarding marine life and important natural cycles is rapidly growing. These cycles include those of matter like the carbon cycle, those of air like earth's respiratory cycle and the movement of energy between ecosystems including the ocean. New discoveries are being made every day and yet large marine areas still remain greatly unexplored. What You Will Learn 1: The Ocean as a Habitat 2: Patterns of Association 3: Phytoplankton groups 4: Marine Plants 5: Microbial Heterotrophs and Invertebrates 6: Marine vertebrates - Fishes, Reptiles, Seabirds and Marine mammals 7: Estuaries 8: Coastal Seas, Coral reef 9: The open sea 10: The Deep Sea Floor Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.
Description Feng Shui Diploma The main principle behind FengShui is that things happening around us influence all of us. The circulation of life force energy, known as Ch'i, determines everyone's life. In other words, if we arrange our life in a particular way, we can surely choose to live the life we want. Certain arrangements and order in life can bring prosperity and happiness in life. As most people believe, FengShui is not merely about organising objects in a certain way. It is to do with the lifestyle. It is about choosing a way of life that is flowing towards positivity. FengShui can be applied to everything in one's life, including home, career and relationship. This diploma course in FengShui will help the learner understand everything about this Chinese art of better living. The course gives details about different types of FengShui and the different methods of arranging objects that would bring in a lot of change in the way life revolves around one. It will help the learner understand thoroughly about maximising one's energy and the ideal place to eat, sleep and work. The course will guide the learner to understand in detail the energy patterns in one's life and how to enhance one's positive energy. Once the learner completes this course, he or she will have ample knowledge about the different spots in one's home that offers good health, wealth, love, wisdom, a good career etc and how these aspects could be used to improve one's life. There are lots of opportunities for those who complete FengShui owing to the growing interest worldwide in this Chinese art. Besides individuals, several small and big business houses consult FengShui experts before venturing into new initiatives. A FengShui practitioner will be able to assist his or her client by suggesting ways to improve their health, wealth, career and relationships. One can find employment in FengShui companies or practice on their own. What you will learn 1: PRINCIPLES OF FENG SHUI 2: THE FIVE ELEMENTS 3: THE LATER HEAVEN SEQUENCE 4: PRINCIPLES 5: THE EIGHT COMPASS POINTS 6: MEDITATION AND THE NINE PALACES 7: HOUSE DIRECTIONS 8: FENG SHUI IN THE OFFICE ENVIRONMENT Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.
Description Pet Care diploma Animals are living creatures which have equal rights like us in this world. Human beings have the habit of domesticating some of the animals. It is a system which gives mutual gains. It gives pleasure to the human beings and promises the timely fulfillment of the animals' needs. Animals have physical, emotional and sexual needs which are to be fulfilled. They are not able to communicate their needs in the ways that we do. They have their own ways of communicating their needs in a specific language. We should learn and try to interpret the possible meanings of our pets' language in order to understand their problems.Domesticating pets is not as simple as it may sound. It is the owner who should ensure that the pets are healthy and satisfied. There are different ways to train the animals to make them obey us. However, we don't have any right to bully them for not obeying.This pet care diploma course deals with caring for pets. It gives you the specific information about the common pet animals like dogs, cats, rabbits, guinea pigs, birds and fish. We should know about the normal behavior of our pets for recognizing any change in them. After learning this course you would be able to know the normal patterns of behavior in these animals, their different needs, providing an adequate living environment for them and keeping them healthy always.We should be careful while selecting a specific animal as our pet. We must have adequate knowledge about the animal before taking it to our home. Otherwise, it can make their life and ours unsatisfactory. Those who have no spare time shouldn't devote time for pets. Keeping a pet is a great responsibility. The pet care diploma course also informs you about the diseases which affect the pet and also which can spread to human beings. It will help you make a good master in all aspects. What you will learn 1.Normal dog behavior 2.Dog's way of communication 3.A dog's emotions 4.Normal cat behavior 5.Abnormal behavior in cats 6.Feline Communication 7.Cat care and health 8.Rabbits and Guinea pigs 9.Specific information on birds 10.Specific information on fish Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.
Safeguarding is a term that describes the work and processes undertaken to minimise and manage the risks involved to vulnerable children. During this training video you will hear many facts, figures and details surrounding the risk to children, the types of abuse suffered, how to recognise the signs of abuse and key safeguarding legislations put in place to minimise the abuse of children.