1670 Environment courses delivered Live Online

At some point in your life you will have attended a training course or workshop, but what happens when you are asked to deliver one? Some people relish the opportunity while others are challenged by it. Whatever you feel about training others, it is a skill that is admired and can be studied and learned. With the trainer you will be learning the techniques, skills and understanding you need and you will have the chance to deliver a short training session to others, receive feedback and having the confidence to deliver it for real in your job. The training will comprise one day followed by a half day when all those able to attend will deliver and have feedback on a 20 minute training activity. To be able to create and maintain an environment conducive to learning and engagement To understand basic learning theory and practice and the difference between training, facilitating and learning To understand how adults learn and how to apply it as a trainer To be able to plan and deliver a training activity using the appropriate set of skills and behaviours To be able to review and evaluate learning and identify how outcomes are met To manage the learning process and the participant engagement in the training environment To be able to present effectively and appropriately to a variety of audiences To deliver and receive feedback on a short delivered training activity with peers To review and evaluate learning and have an action plan to take back and put into practice DAY ONE (full-day) 1 Welcome, housekeeping, how the day will be run Introductions (and making the most of them) Warm up - breaking the ice followed by review and feedback Creating an environment conducive to learning and engagement; managing expectations well as a trainer Group task with feedback and review in plenary 2 What is training and how do adults learn? Trainer input: David Kolb's Learning Cycle Group tasks 3 How to plan a session and what to include - trainer input Starting at the end and working backwards Linking outcomes to purposeful activities Practice task and planning time for day two using a template 4 The skills and behaviours of a brilliant trainer Modelling skills and behaviours Creative task and discussion 5 Mini reviewing task De-brief - using reviewing in training 6 How to manage the process Trainer input followed by practice Paying conscious attention to language (verbal and non verbal), feelings and responses in the room and managing yourself as a trainer 7 The trainer's toolkit #1 Key tools, materials and templates Choosing different tools and approaches with different audiences Know your audience 8 The trainer's toolkit #2 Key tools, materials and templates continued Addressing trainer good practice 9 Review, evaluation and action planning activities Why and what should we be evaluating and why it's important Action planning task Group review task DAY TWO (half-day) The day will comprise a series of 30 minute timed sessions where each delegate will present and deliver a training activity with the group. The training activity will be prepared and planned in advance and will take 20 minutes (+ or - 2 minutes) to deliver in real time. This will be followed by review and feedback from the trainer and peers to complete the total of 30 minutes as a time slot. Reiteration of the task and discussion can take place with the trainer if needed, and there is time included in Day One to support the training planning.

Join the Scrum.org accredited Live Virtual Class - Professional Scrum Product Owner Advanced™ training (PSPO Advanced) to master the role of a Product Owner. Learn how to advance your training of Product Ownership and apply it to deliver even more value. Course Description Agile techniques and the Scrum framework revolutionise project and product delivery, enabling teams to work faster and align closely with business needs. A product owner's role within this delivery is critical. Unlike traditional team managers, Product Owners focus on maximising product value rather than individual elements of project delivery. To excel in this role, product owners must combine business strategy with product vision and delivery roadmaps. The ability to operate within complex environments highlights the need for specific training and qualifications. Product Owner Advanced training is specifically designed to empower experienced Product Owners to deliver greater value. An exceptional Product Owner requires skillsets beyond core Agility and Scrum. These include clear decision-making, vision, communication, and influence. Practical experience is highly valued, and the PSPO 2 course emphasises interactive workshops, discussions, and exercises to provide a comprehensive understanding of the multifaceted Product Owner role. This course elevates existing Product Owners' capabilities, providing a clear path for your professional growth and delivering increased value to product stakeholders. Through collaborative and exploratory training, Product Owners' knowledge and experience will reach new heights, improving various aspects of your role. Key areas covered include: Deepening understanding of the Product Owner role, including product understanding, customer identification, and effective communication of product vision and strategy. Leveraging product vision and strategy to gain a competitive edge. Embracing diverse roles and stances essential for Product Owners. Enhancing stakeholder communication and management skills with a focus on different stakeholder groups. Navigating Agile governance, budgeting, and contracting within the Scrum framework. Scaling the Product Owner role for larger projects and products. By the end of this product owner advanced training, participants will be equipped to excel as Product Owners, driving success and value across their product journey. Why Train With Us? Develop advanced product owner skillsets that build on your existing knowledge of the Scrum framework and product owner accountabilities with our immersive two-day online PSPO Advanced course. Led by experienced industry professionals and support Professional Scrum Trainers & Product Owners, the course values team-based exercises and a hands-on learning experience. We help you grow within your Product Owner role through this advanced training, enabling you to better communicate product vision and strategy to teams, ultimately delivering higher value through projects and products with larger scopes. Who Should Attend This Course? The Professional Product Owner – Advanced course is designed for: Experienced Product Owners, ideally with at least one year of experience in the role Scrum Masters and stakeholders collaborating with Product Owners Your Professional Scrum Trainer Meet Jay, founder of Fractal Systems and a dedicated Professional Scrum Trainer. With over 20 years of experience in team and leadership roles, Jay is well-versed in delivering continuous value. His unique teaching approach involves zero PowerPoint and instead relies on engaging, experience-based sessions using techniques from Liberating Structures and Neuro Linguistic Programming. Jay's expertise lies in business transformations, offering training, mentoring, coaching, and consulting to foster success through collaborative efforts. Rapid learning and practical application are the hallmarks of his approach. Jay & the entire Fractal team are invested in your learning journey and are here to support you from start to end, including offering additional valuable support: Free practice assessments for certification success Free resource bundle to master Scrum Free exam revision sheets Free access to an exam simulator Free exam coaching sessions for first-time success Free 1:1 coaching to excel at work Our Clients Our Testimonials

The Professional Agile Leadership Essentials (PAL-E) is a 2-day hands-on workshop that uses a combination of instruction and hands-on exercises to help managers and other leaders who work directly with agile teams understand how to best support, guide, and coach their teams to improve their agile capabilities. Course Description Professional Agile Leadership Essentials (Scrum.org) Training ONLINE PAL E - Professional Agile Leadership Essentials Agile leadership has a lot to offer businesses today. Organizations have changed a great deal over the years and are no longer the static, structured entities they once were. Agile teams and agile leadership respond to these changes, offering a new way to achieve better results. PAL-E training is designed to help managers, and other leaders, understand how to approach an Agile transformation, and to guide teams to be successful.  Agile teams and leadership bring real benefit Agile organisations and teams thrive in unpredictable and changing environments. They are able to improve efficiency and react quickly to changing markets and customer needs. Achieving this is not something that just happens. The transformation to become an agile organisation is profound, requiring senior leaders, managers, and team members to change how they organise themselves and others, alongside how they work and measure results.  According to consultancy McKinsey: "the key to a successful Agile transformation is for leaders, particularly senior leaders, to develop substantially new mind-sets and capabilities." Scrum Training is a perfect first step in this. Professional Agile Leadership Essentials training The Professional Agile Leadership Essentials (PAL-E) course is a certified 2-day online workshop for team managers and leaders. It will show managers how to effectively develop, support, and guide agile teams to improve their performance. Agile teams are different from traditional structures. There is much more focus on continuous development and learning, as well as self-organisation. The course provides a foundation for managers' and leaders' roles in creating the conditions for a successful Agile transformation. Through detailed instruction and practical exercises, this course will teach leaders and managers how to form, support, and enhance Agile teams. It will guide them through the business, cultural and behavioural changes that must be made to take full advantages of the possibilities of Agile teams. PAL-E Course contents and key objectives The Professional Agile Leadership Essentials course will provide a solid grounding in the background and importance of agile leadership and how to apply it in leading teams.  The main content and learning includes: An understanding of what Agile is, the benefits and impact it can have on business, and the role a manager plays in achieving this. Challenges and techniques of Agile management, and the role management plays in an Agile organisation. How to develop and support Agile teams. How to measure and guide Agile product delivery, and an understanding of core problems in product development. An understanding of how to measure the benefits and impacts of agility in your organisation. Expected Outcomes from a PAL-E workshop PAL-E training highlights how Agile teams perform and the role of leaders and managers in establishing and developing their teams. Agile can help an organisation thrive through a framework that provides a flexible approach to challenges and problem solving. Thje Professional Agile Leadership Essentials course enables you to lead your teams and implement core Agile frameworks that deliver real business benefits. Who Should Attend This Course? Professional Agile Leadership essentials course is designed for leaders and managers in Agile organisations. It is suited to anyone responsible for setting up or establishing Agile techniques and for those managing teams and improving ongoing methods and techniques. After completing the course, participants can obtain industry-recognised certification. This will require passing a rigorous online assessment following the training. There are then plenty more courses that can take you further into Agile techniques. Scrum Master Training, for example, will guide participants through the industry-leading scrum framework for Agile practices. Your Professional Scrum Trainer Meet Jay, founder of Fractal Systems and a dedicated Professional Scrum Trainer. With over 20 years of experience in team and leadership roles, Jay is well-versed in delivering continuous value. His unique teaching approach involves zero PowerPoint and instead relies on engaging, experience-based sessions using techniques from Liberating Structures and Neuro Linguistic Programming. Jay's expertise lies in business transformations, offering training, mentoring, coaching, and consulting to foster success through collaborative efforts. Rapid learning and practical application are the hallmarks of his approach. Jay & the entire Fractal team are invested in your learning journey and are here to support you from start to end, including offering additional valuable support: Free practice assessments for certification success Free resource bundle to master Scrum Free exam revision sheets Free access to an exam simulator Free exam coaching sessions for first-time success Free 1:1 coaching to excel at work Our Clients Our Testimonials

Duration 2 Days 12 CPD hours This course is intended for This course is designed for students with previous Citrix ADC experience, and best suited for individuals who will be deploying Citrix Application Delivery Management to administer a Citrix Networking environment or optimize Citrix ADC-managed application delivery traffic. Overview Manage multiple Citrix ADC platforms centrallyOrchestrate configuration changesReport on transactions passing through the Citrix ADC environmentVisualize infrastructure and plan expansion Master the deployment and usage of Citrix Application Delivery Management with this two-day management and optimization course. Students will gain the skills needed to automate and manage network services for scale out of application architectures, and to optimize Citrix ADC-managed application delivery traffic. The curriculum focuses on centrally managing multiple Citrix ADC platforms, orchestrating configuration changes, reporting on transactions, visualizing infrastructure and planning infrastructure expansion. Students will also learn how to implement Citrix ADC features, including caching, frontend optimization, Citrix ADC web logging and TCP/HTTP optimization, to optimize traffic managed by your Citrix networking environment. Citrix Application Delivery Management Introduction An introduction to Application Delivery Management Application Delivery Management Deployment and Configuration Deploying Application Delivery Management in High Availability Application Delivery Management Instance Management Managing and Monitoring Application Delivery Management An introduction to Application Delivery Management Application Delivery Management Deployment and Configuration Deploying Application Delivery Management in High Availability Application Delivery Management Instance Management Managing Citrix ADC Configuration Application Management StyleBooks Configuration Management Citrix ADC Web Logging Understanding Web Traffic Installing and configuring Citrix ADC Web Logging Troubleshooting Citrix ADC Web Logging Citrix ADC Integrated Caching Introduction to Integrated Caching Static and Dynamic Content Request and Response Process Flow Understanding Cache Policies Identifying Content Group Settings Front-End Optimization Improving Content Delivery Front-End Optimization Use Cases Understanding Minification CSS Optimizations Tuning and Optimizations Connections on the Citrix ADC Connection Profiles Queuing on the Citrix ADC Connection Tuning Practices

Duration 1 Days 6 CPD hours This course is intended for To ensure success, students should have completed Excel Essentials and Excel Functions Including Pivot Tables and Lookups or have the equivalent knowledge and experience. Overview Upon successful completion of this course, students will understand the programming environment of Visual Basic for applications and know how to create custom procedures and functions that can expand their ability to use Excel more effectively. This course is intended for the experienced Excel users that want to gain knowledge of visual basic for applications (VBA). Introduction to Macros Recording Macros Absolute and Relative How to Run a Macro Basics of Code Writing The VBA Environment (the ?VBE? window) Essential Tips, Tricks, Shortcuts Understanding VBA and Best Practice Crucial VBA Objects and Structures Variables and Data Types Conditionals (If, Select Case) Loops (For, Do) Interaction Interact with Data, Sheets, the Excel Application Interact with User (Message Box, Input Box) Errors Run Editing Debuging Handeling Errors Additional course details: Nexus Humans Excel - VBA Bootcamp training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Excel - VBA Bootcamp course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is designed for people who need to use Microsoft Teams to communicate, share files, and conduct online meetings with colleagues. No experience with Teams is required; however, a basic understanding of Office apps will be useful. Overview In this course, you will use Microsoft Teams to communicate and collaborate with your colleagues. You will: Send messages to colleagues using Teams. Call and meet with people in Teams. Lead a meeting. Configure your Teams environment. Share files and app content. Create and configure Teams. This course is designed to help you master Microsoft© Teams©, the key communications tool in the suite of Microsoft© 365© productivity apps. Microsoft Teams enables individuals and organizations to chat, share ideas, collaborate on files, and essentially, work together. You can use Teams to have a quick chat with a colleague, participate in a virtual meeting, make an online call, and share files and resources. The Microsoft Teams app is available in three versions: a desktop app, a web app, and a mobile app. Once you are familiar with the Teams desktop app, you can easily transfer that knowledge and work in the web and mobile apps to take advantage of connecting through Teams wherever your work takes you. Messaging Colleagues Using Teams Topic A: Navigate in Teams Topic B: Chat with Contacts Topic C: Post in Team Channels Calling and Meeting in Teams Topic A: Call People in Teams Topic B: Meet in Teams Leading Meetings in Teams Topic A: Conduct Presentations Topic B: Manage Meetings Configuring Your Teams Environment Topic A: Configure General Application Settings Topic B: Configure Notifications and Privacy Settings Topic C: Configure Call and Device Settings Sharing Files and App Content in Teams Topic A: Share Files Topic B: Add Apps and Connectors Creating and Configuring Teams Topic A: Create and Manage a Team Topic B: Create and Configure Channels Topic C: Add and Configure Channel Tabs

Duration 2 Days 12 CPD hours Overview This skills-focused course combines expert instructor-led discussions with practical hands-on labs that emphasize useful, current techniques, best practices and standards. Working in this hands-on lab environment, guided by our expert practitioner, you'll learn about and explore: Review of the File System Introduction to Shells: sh, bash, and ksh Shell Programming Advanced Shell Features Text Manipulation Utilities File Processing Utilities Multitasking and Batch Processing Regular Expressions Intermediate Linux: Shell, Bash, Text Manipulation, Multitasking & More is a two-day course designed to provide you with hands on experience using standard Linux commands and utilities used for day-to-day tasks including file manipulation, program execution and control, and effective use of the shell and desktop environments. Throughout the course you?ll explore key concepts to Linux core functionality, while learning the system's most commonly used commands. You?ll also learn the Bourne shell, Bash shell and Korn shell programming techniques you?ll need to read and modify existing shell scripts, and create your own. Data manipulation utilities and shell syntax for synthesizing command pipelines are also emphasized throughout the course. Review of the File System File System Organization File Types File and Directory Naming Rules and Conventions Commands for Navigating the File System Introduction to Inodes Ownership, Permissions, and Dates Manipulating Files and Links Manipulating Directories Determining Disk Usage Other File System Utilities Introduction to Shells: sh, bash, and ksh Shell Functions I/O Redirection and Pipes Command Separation and Grouping Background Execution Filename Expansion Shell Variables Command Substitution Quoting and Escaping Metacharacters Bash Shell Features Korn Shell Features Command Execution Startup Files Customizing the User Environment Shell Programming Shell Script Features and Capabilities Creating and Running a Script Working With Variables Environment Variables Working With Data Types Formatting Base Conversion Setting Special Attributes Input/Output Techniques Conditional Constructs if/then else/elif Looping Constructs for, while, until Math Operators Advanced Shell Features Manipulating Strings Writing and Calling Functions Controlling Process Priorities Interpreting Command Line Arguments Making Scripts Interactive Special Shell Variables Advanced I/O with Streams Improving Performance of Scripts Text Manipulation Utilities Editing a File from a Script Scripting with ed or sed UNIX and Linux Utilities to Manipulate Files Regular Expressions grep and egrep The Stream Editor sed Sorting in Scripts Generating Reports with awk Splitting Large Files Counting Words, Lines, and Characters Transforming File Contents File Processing Utilities Examining and Comparing Files Reporting Differences Between Files Comparing Files of Any Format Displaying Data in Octal and Hex Compressing Data Converting File Formats Extracting Text Strings Multitasking and Batch Processing Multitasking Scheduled Execution Using cron The at and batch Commands Regular Expressions Regular Expression Overview Regular Expression Implementations Regular Expressions RE Character Classes Regex Quantifiers RE Parenthesis Additional course details: Nexus Humans Intermediate Linux (TTLX2104) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Intermediate Linux (TTLX2104) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Why choose SketchUp Basic to Intermediate Training Course? Click for more info SketchUp offers a user-friendly experience with its intuitive interface, enabling beginners to start smoothly and professionals to work efficiently. The software provides straightforward tools and shortcuts, ensuring precise and speedy creation of 3D models. Duration: 5 hrs Method: 1-on-1, Personalized attention Schedule: Tailor your own schedule by pre-booking a convenient hour of your choice, available from Mon to Sat between 9 am and 7 pm SketchUp is a popular and robust CAD solution designed for engineers, designers, architects, and more. Its powerful suite of tools includes customizable palettes, lighting effects, animations, textures, and access to the Trimble 3D warehouse. SketchUp Basic Training Course. 1 on 1 Training. 5 hours Understanding the Basics of SketchUpIntroduction to SketchUpNavigating the SketchUp EnvironmentExploring Zoom, Pan, and Rotate FunctionsFamiliarizing Yourself with the XYZ Axis Mastering SketchUp ToolsEfficient Toolbar SelectionsUtilizing Templates for ProjectsDrawing with Precision Using the Pencil ToolWorking with Fundamental Geometric ShapesTaking Accurate Measurements Advanced SketchUp TechniquesCreating Circles and ArcsHarnessing Sticky Geometry SolutionsUnveiling the Power of Tags (Formerly Layers)Streamlining Workflow with Keyboard ShortcutsAccurate Object Measurement within SketchUpInformation Management and Database UsageMoving and Copying ObjectsSimple Array TechniquesMastering Rotational ManipulationsEffortless Rotational CopyingFractional and Relative Scaling Component and Group CreationConstructing Components for ReusabilityCreating Efficient GroupsComparing the Advantages of Components and GroupsSaving and Reusing ComponentsImporting Components from Digital Repositories Advanced Modeling and GeometryLeveraging Push-Pull OperationsCreating Complex Shapes with the Follow Me ToolExploring Geometry IntersectionsDuplicating and Offsetting Faces, Edges, and PolygonsIncorporating 2D Polygons into Your DrawingsSkillful Use of the Paint Bucket Tool Materials and TexturesProficiency with the Materials EditorApplying High-Quality TexturesSourcing and Positioning TexturesGraphics and Bitmap ConsiderationsCrafting Scenes and StylesGenerating and Customizing ScenesManaging Scenes and Styles Introduction to Animation and PresentationAnimation ConceptsAdding Dimensions to Your SketchUp ModelsAnnotating Designs for ClarityPreparing Models for PrintingExporting Images and PDFs in 2D Formats

Duration 3 Days 18 CPD hours Overview By the end of the course, you should be able to meet the following objectives: Explain and apply the fundamental techniques for launching and maintaining an intelligence-driven, multiplatform endpoint management solution with Workspace ONE UEM Outline the components of Workspace ONE UEM Explain the general features and functionality enabled with Workspace ONE UEM Summarize the basic Workspace ONE administrative functions Explain and deploy common Workspace ONE integrations Securely deploy configurations to Workspace ONE UEM managed devices Onboard device endpoints into Workspace ONE UEM Summarize the alternative management methodologies for rugged devices Discuss strategies to maintain environment and device fleet health Configure and deploy applications to Workspace ONE UEM managed devices Analyze a Workspace ONE UEM deployment Enable email access on devices Integrate Workspace ONE UEM with content repositories and corporate file shares In this three-day course, you learn how to apply the fundamental techniques for launching and maintaining an intelligence-driven, multiplatform endpoint management solution with VMware Workspace ONE© UEM. Through a combination of hands-on labs, simulations, and interactive lectures, you will configure and manage the endpoint life cycle. After the three days, you will have the foundational knowledge for effectively implementing Workspace ONE UEM. Course Introduction Introductions and course logistics Course objectives Platform Architecture Summarize the features and functionality of Workspace ONE UEM Outline the benefits of leveraging Workspace ONE UEM Recognize the core and productivity components that make up the Workspace ONE UEM platform Summarize high availability and disaster recovery for Workspace ONE Solution Administration Navigate and customize the Workspace ONE UEM console Summarize the hierarchical management structure Explain the features and functions of Workspace ONE Hub Services Outline account options and permissions Enterprise Integrations Outline the process and needs to integrate with directory services Explain certificate authentication and practical implementation with Workspace ONE Explain the benefits of integrating an email SMTP service into the Workspace ONE UEM console Describe VMware Dynamic Environment Manager and its architecture Onboarding Outline the prerequisite configurations in the Workspace ONE UEM environment for onboarding devices for management Outline the steps for setting up autodiscovery in the Workspace ONE UEM console Enroll an endpoint through the VMware Workspace ONE© Intelligent Hub app Summarize platform onboarding options Managing Endpoints Explain the differences between device and user profiles Describe policy management options for Windows 10 and macOS Describe the functions and benefits of using compliance policies Explain the use case for Freestyle Orchestrator Describe the capabilities that sensor and scripts enable. Alternative Management Methods Describe the function and benefits of device staging Configure product provisioning in the Workspace ONE UEM console Understand the benefits of deploying a VMware Workspace ONE© Launcher? configuration to Android devices List the system and device requirements for Linux device management in Workspace ONE UEM Applications Describe the features, benefits, and capabilities of application management in Workspace ONE UEM Understand and configure deployment settings for public, internal, and paid applications in the Workspace ONE UEM console Describe the benefits of using Apple Business Manager content integration Describe the benefits of using server-to-client software distribution List the functions and benefits of VMware Workspace ONE© SDK Device Email List email clients supported by Workspace ONE UEM Configure an Exchange Active Sync profile in the Workspace ONE UEM console Configure VMware Workspace ONE© Boxer settings Summarize the available email infrastructure integration models and describe their workflows Configure email compliance policies and notifications services Content Sharing Describe the benefits of using Content Gateway and the Content Gateway workflows Describe the benefits of integrating content repositories with Workspace ONE UEM Configure a repository in the Workspace ONE UEM console Maintenance Manage endpoints from the Device List view and the Details view. Analyze endpoint deployment and compliance data from Workspace ONE UEM Monitor page.

Meetings are a fact of working life - both virtual and physical meetings. Recording the key points from meetings is critical to making sure that accurate information is captured, and action points are clearly identified and allocated. This virtual training session will support members of staff to develop their skills in recording the key points from meetings and discussions. This course will help participants: Describe the different levels of note taking and pick the appropriate style for the meeting Prepare to take minutes in the virtual and the physical environment Liaise and work in partnership with the meeting Chair Use a template to enable the capturing of key points Set up the room ready for the meeting Identify key points to record, versus what not to record Interrupt the meeting confidently to check key points Take neutral, accurate and concise records Produce a well-laid out set of minutes. 1 Introduction Objectives and overview Introductions and personal aims 2 An introduction to minutes Purpose and use Different levels of notetaking 3 Preparing to take minutes Identifying the purpose of the meeting Working with the Chair Tips and techniques to prepare effectively Case studies, review and discussion The physical environment: setting up for a meeting 4 Listening and recording Tips and techniques to make the process easier How to interrupt a meeting What to record; what to leave out Recording in short-form using playscript and bullet-points Listening neutrally Activity: Minuting a Meeting The tricky ones and how to overcome problems in the meeting 5 Preparing the minutes Producing a set of draft minutes Tips on grammar, punctuation and layout Stylistic variation Managing feedback from the Chair 6 Review Summary of key learning points Action planning