11508 English courses delivered Online

Description: Human beings are naturally social creatures - we crave friendship and positive interactions. Good working relationships give us several other benefits. Our work is more enjoyable when we have good relationships with those around us. And if you are a member of the media, Interacting with the people is much uncomfortable. With this Level 2 Certificate in Media and Relation you will learn how to build strong, positive relationships, it will help you to get much comfortable with your colleagues. Here you will learn how to be successful in interviews, how to develop a media package and much more stuffs will be beneficial for you. Learning Outcomes: Make your preparation for an interview Learn how to be interviewed with the highest success Learn crafting the media statement Improvise along with issuing a press release Decipher what is libel and slander Learn how to devise a media package Interpret different media outlets Create a working relationship with the media Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Level 2 Certificate in Media and Relation is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Level 2 Certificate in Media and Relation is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview 00:05:00 Being Interviewed 01:00:00 Providing Information to the Media 00:30:00 Developing a Media Package 00:15:00 Online Press Releases 00:15:00 Developing Media Relationships 00:15:00 Mock Exam Mock Exam- Level 2 Certificate in Media and Relation 00:20:00 Final Exam Final Exam- Level 2 Certificate in Media and Relation 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Dealing with difficult customers can be bit difficult sometimes. With your right attitude and action steps, you can effectively navigate these tricky customer situations and emerge (hopefully) unscathed. This Certificate in Handling a Difficult Customer is designed to introduce with the guidelines and examples on how to handle different types of challenging customers that you will face, along with specific approaches that can make those interactions not only less challenging, but more rewarding as well. After getting certified with course you and your staffs hopefully will be more prepared to handle difficult customers.. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Certificate in Handling a Difficult Customer is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Certificate in Handling a Difficult Customer is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up 00:07:00 Mock Exam Mock Exam- Certificate in Handling a Difficult Customer 00:20:00 Final Exam Final Exam- Certificate in Handling a Difficult Customer 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: The Certificate in Contact Center Training is designed for call center, help desk, customer service and technical support professionals. With this course you will learn practices, skills and techniques for effective, high-quality front-line customer care. It will provide the opportunities to learn and practice skills that build customer relationships and create a positive business image. By getting this course you will be able to recognize customer's needs and adapt strategies to meet those needs. It will enable the effective management of inbound and outbound voice, email, web chat, and customer interactions. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Certificate in Contact Center Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Certificate in Contact Center Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Modules Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Certificate in Contact Center Training 00:20:00 Final Exam Final Exam- Certificate in Contact Center Training 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Whether you are planning to travel, work, or simply enjoy the rich culture of Spanish-speaking countries, this course provides you with the tools to immerse yourself fully in the language. Through dedicated practice and comprehensive guidance, you'll find yourself conversing with locals, enjoying Spanish literature, and watching films without subtitles in no time.

Overview This comprehensive course on Advanced Portuguese Grammar will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Advanced Portuguese Grammar comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Advanced Portuguese Grammar. It is available to all students, of all academic backgrounds. Requirements Our Advanced Portuguese Grammar is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 17 lectures • 03:37:00 total length •Module 01: Introduction of Portuguese Grammar: 00:03:00 •Module 02: The Present Simple: 00:06:00 •Module 03: The Present Continuous: 00:13:00 •Module 04: The Simple Future: 00:13:00 •Module 05: The Compound Future Part 1: 00:12:00 •Module 06: The Compound Future Part 2: 00:11:00 •Module 07: The Future Continuous: 00:11:00 •Module 08: The Perfect Future: 00:10:00 •Module 09: The Past Simple: 00:08:00 •Module 10: The Past Continuous: 00:11:00 •Module 11: The Past Perfect: 00:11:00 •Module 12: The Past Participle: 00:21:00 •Module 13: The Imperative M Lesson: 00:13:00 •Module 14: The Future in The Past: 00:08:00 •Module 15: The Subjunctive Future: 00:14:00 •Module 16: The Imperfect Past: 00:26:00 •Module 17: The Subjunctive Imperfect Past: 00:26:00

Business Writing Skills Online You must not miss out on the four Business Writing Skills courses if you want to thrive in your workplace and stand out from the crowd. Writing is one of the four domains of language, and it is widely used in business communication in different forms. In this Business Writing Skills course, we have combined four highly valuable courses, namely - Business Writing Level 5 Proofreading & Copy Editing Level 5 Report Writing Course Level 4 Copywriting Minute Taking Business Writing Skills - Level 5 Proofreading & Copy Editing course will give you in-depth knowledge of proofreading and why it is necessary. It will also cover the aspects of copy editing. If you complete this course, you will be able to proofread and edit any writing at your workplace. Thus, through this course, your area of expertise will be widened, and subsequently, your value as an employee will be increased. Business Writing Skills - Level 5 Report Writing Course also has various advantages. In any organisation, there are various types of reports to be written, for example, project reports, project proposals, partnership proposals etc. With this Business Writing Skills course, you will become an expert Report Writer. Business Writing Skills - Level 4 Copywriting is highly trending. Copywriters are behind the catchy advertisements you see on different platforms. Imagine you are writing such copies and as a result, the sales get increased in a great number! With this course, you can learn all the basics, tips and tricks of copywriting. Business Writing Skills - Minute Taking is also important. In any organisation, you need to attend or facilitate numerous meetings. And, in the meeting, one dedicated person needs to record the details of the meeting. Here comes minute taking. If you know how to take minutes of any meeting, you will get a competitive edge over your coworkers. Won't you love to unlock all the contents of this Business Writing Skills Course? Benefits of Business Writing Skills Course Free 5 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Business Writing Skills course] Business Writing Skills Course Curriculum of Business Writing Skills Module 01: An Overview of Proofreading Module 02: Use of the Style Guide Module 03: Spelling and Grammar Module 04: Paper-based Proofreading Module 05: On the Screen Proofreading Module 06: Basics of Copy Editing Module 07: Copy Editing - the Use of Language Module 08: Copy Editing - Checking Accuracy and Facts Module 09: Copy Editing - Legal Checks Module 10: Career Development Assessment Method of Business Writing Skills After completing each module of Business Writing Skillscourse, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification of Business Writing Skills After completing the MCQ/Assignment assessment for this Business Writing Skills course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Business Writing Skills This Business Writing Skills course is ideal for all. This course is highly valuable if you want to be a successful executive in your workplace. It is also needed for business owners, managers, supervisors, freelance writers. Requirements Business Writing Skills There is no specific requirement to enrol for this Business Writing Skills course. However, you must have a strong desire to learn new things and apply those in your relevant field. Career path Business Writing Skills This Business Writing Skills course will open the door for many positions! Such as - Freelance Writer, Copywriter, Proofreader, Business Executives, Executives in TV, Media, Communication Executives in different organisations. Certificates Certificate of completion Digital certificate - Included

Overview This comprehensive course on Arabic Writing Course will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Arabic Writing Course comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Arabic Writing Course. It is available to all students, of all academic backgrounds. Requirements Our Arabic Writing Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 14 lectures • 08:25:00 total length •Module 01: The Basic Arabic Letters: 00:34:00 •Module 02: The Signs and the Vowels: 00:17:00 •Module 03: The Letter Alef: 00:48:00 •Module 04: The Letter Baa: 01:01:00 •Module 05: The Letter Taa: 00:56:00 •Module 06: The Bound Taa: 00:16:00 •Module 07: The Letter Thaa: 01:03:00 •Module 08: The Letter Noon: 00:59:00 •Module 09: How to Write the Indian Numbers: 00:42:00 •Module 10: The Letter Seen: 00:12:00 •Module 11: The Letter Sheen: 00:11:00 •Module 12: The Letter Saad: 00:11:00 •Module 13: The Letter Daad: 00:11:00 •Module 14: The Similar Letters: 01:04:00

Overview This comprehensive course on Business Plan for Entrepreneurs will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Business Plan for Entrepreneurs comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Business Plan for Entrepreneurs. It is available to all students, of all academic backgrounds. Requirements Our Business Plan for Entrepreneurs is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 9 sections • 39 lectures • 02:29:00 total length •Business Plan for Entrepreneurs Achieve Your Short & Long Term Goals preview: 00:04:00 •Things to Consider Before Starting a Business Plan: 00:04:00 •Lesson 01 Identify Your Skills: 00:04:00 •Lesson 02 Audit the Market Demand of Your Idem: 00:04:00 •Lesson 03 Check for Availability of Resources: 00:04:00 •Lesson 04 Work on a Financial Plan: 00:03:00 •Lesson 05 Be Ready to Face Failure: 00:03:00 •The Elements of a Business Plan: 00:03:00 •Lesson 01 Mission Statement (Company Overview): 00:04:00 •Lesson 02 Marketplace Opportunity: 00:05:00 •Lesson 03 Product/Service Information: 00:04:00 •Lesson 04 Sales/Market Plan: 00:04:00 •Lesson 05 Financials: 00:04:00 •Who Are You Writing the Business Plan For: 00:04:00 •Lesson 01 You Want to Start a Business: 00:03:00 •Lesson 02 You Own an Established Firm and are Seeking Help: 00:04:00 •Lesson 03 You Need to Determine Your Objectives: 00:04:00 •Lesson 04 You're Trying to Predict the Future: 00:04:00 •Lesson 05 You Want to Use it to Raise Money: 00:03:00 •The Purpose of a Business Plan: 00:03:00 •Lesson 01 Provide a Road Map: 00:04:00 •Lesson 02 Understand What to Focus On: 00:04:00 •Lesson 03 Raise finance: 00:04:00 •Lesson 04 Manage your Business Effectively: 00:04:00 •Lesson 05 Enlightening Executive Talent: 00:04:00 •How a Business Plan Can Help with Long Term Success: 00:04:00 •Lesson 01 A Business Plan Is Simply a Must-Have for Some Businesses: 00:05:00 •Lesson 02 A Business Plan Helps You Make Decisions: 00:03:00 •Lesson 03 A Business Plan Can Be a Reality Check: 00:05:00 •Lesson 04 A Business Plan Can Give You New Ideas: 00:05:00 •Lesson 05 A Business Plan Creates an Action Plan: 00:03:00 •Reasons You Need a Business Plan: 00:04:00 •Lesson 01 Gain a Deep Understanding of Your Market: 00:03:00 •Lesson 02 Hold Yourself Accountable: 00:04:00 •Lesson 03 Know Your Message: 00:05:00 •Lesson 04 Confirm the Math: 00:06:00 •Lesson 05 Iron Out Possible Kinks: 00:04:00 •Review: 00:03:00 •Assignment - Business Plan for Entrepreneurs: 00:00:00

Overview This comprehensive course on International Business will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This International Business comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this International Business. It is available to all students, of all academic backgrounds. Requirements Our International Business is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 5 sections • 40 lectures • 02:06:00 total length •International Business General Concepts: 00:03:00 •The Importance of International Business: 00:04:00 •Globalisation of Commerce: 00:03:00 •International Economics and Trade Theory: 00:07:00 •Comparative Advantage of Nations: 00:03:00 •Comparative Advantage versus Absolute Advantage: 00:04:00 •Strategies for Entering and Developing International Markets: 00:04:00 •Foreign Direct Investment (FDI): 00:07:00 •Foreign Exchange Markets and International Monetary System: 00:04:00 •Exchange Rate Policies: 00:04:00 •Purchasing Power Parity (PPP): 00:02:00 •Global Capital Markets and Regional Trade Zones: 00:04:00 •The World Bank: 00:01:00 •Adapting to the Times and the WTO: 00:03:00 •The Organisation for Economic Cooperation and Development (OECD): 00:01:00 •Emerging Markets and Regional Trade Zones: 00:02:00 •Asian-Pacific Economic Cooperation (APEC): 00:02:00 •International Business Strategies: 00:02:00 •Free Trade Zones: 00:02:00 •Multinational Enterprise Structures: 00:06:00 •The Organizational Structure of a Multinational Company: 00:03:00 •International Marketing: 00:02:00 •Phases of International Marketing Involvement: 00:02:00 •Global Marketing: 00:01:00 •Demographic Factors Affecting International Trade: 00:04:00 •Ageing and Comparative Advantage: 00:04:00 •Changes in Labour Force Composition: 00:01:00 •International Accounting and Transfer Pricing: 00:03:00 •Basic Issue Underlying Transfer Pricing: 00:04:00 •Global Transfer Pricing Regimes: 00:02:00 •How to Implement a Cross-Border Human Resources Policy: 00:08:00 •International Business Instruments: 00:01:00 •Trade Terms: 00:05:00 •International Shipping and Freight Forwarders: 00:01:00 •Freight Forwarder Fundamental Role: 00:02:00 •Cross Border Agreements: 00:02:00 •Taxable Presence: 00:04:00 •Accounting Issues: 00:04:00 •VAT/GST through Centralized Teams: 00:02:00 •Value for Customs: 00:03:00

Overview This comprehensive course on Business Etiquette & Professionalism will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Business Etiquette & Professionalism comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this ISO 9001:2015. It is available to all students, of all academic backgrounds. Requirements Our ISO 9001:2015 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Business Etiquette & Professionalism. It is available to all students, of all academic backgrounds. Requirements Our Business Etiquette & Professionalism is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 5 sections • 12 lectures • 01:45:00 total length •What is Etiquette?: 00:05:00 •Always Be Your Best: 00:12:00 •Always Be Your Best When Meeting and Greeting: 00:06:00 •Types of Interviews: 00:07:00 •Planning for the Interview: 00:07:00 •During the Interview: 00:13:00 •Types of Meetings: 00:06:00 •Planning Conference Call Meetings: 00:10:00 •Meal Meetings: 00:09:00 •Voicemail: 00:08:00 •Instant Messaging: 00:09:00 •Five Steps to Dealing with Diversity: 00:13:00