11261 English courses in Pontypridd delivered On Demand

In the dynamic landscape of commerce, understanding the intricate tapestry of legal frameworks isn't just beneficial - it's essential. Imagine navigating the bustling corridors of business armed with a profound comprehension of the legal mechanisms that underpin every transaction, every agreement, and every dispute. It's not just about knowing the rules; it's about mastering the game. Enter a realm where knowledge is power, and the adept wield the sceptre of success. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Start on a journey through the labyrinth of business law, where each module unveils a new facet of legal prowess. From delving into the bedrock of contractual obligations to navigating the nuances of employment regulations, you'll traverse the realms where businesses thrive or falter. Learn to decipher the symphony of statutes that orchestrate the symphony of commerce, from agency dynamics to consumer protection, from tortuous liabilities to the intricate dance of competition law. Engage not just with the theoretical constructs, but with the real-world applications that shape the destiny of enterprises. Welcome to a domain where legal acumen isn't just an asset; it's the cornerstone of strategic advantage. Course Curriculum Module 01: Understanding Business Law Module 02: European Community Law Module 03: The Court System Module 04: Civil and Alternative Dispute Resolution Module 05: Contract & Business Law Module 06: Employment Law Module 07: Agency Law Module 08: Consumer Law and Protection Module 09: Law of Tort Module 10: Business Organisations Module 11: Company Law Module 12: Business Property Module 13: Competition Law Learning Outcomes: Understand key concepts in business law for practical application. Analyze European Community Law's impact on business operations. Navigate the court system efficiently for legal strategy implementation. Resolve civil disputes through alternative dispute resolution methods effectively. Apply contract law principles to safeguard business interests securely. Comprehend employment law regulations for fair workplace practices. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Business professionals seeking legal knowledge enhancement. Entrepreneurs aiming to understand legal aspects of business operations. Law students interested in business law specializations. Individuals involved in contract negotiations and business transactions. Managers responsible for legal compliance within their organizations. Career path Legal Advisor Compliance Officer Business Consultant Contract Manager Human Resources Manager Corporate Lawyer Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Overview This comprehensive course on Ear Candling will deepen your understanding on this topic.After successful completion of this course you can acquire the required skills in this sector. This Ear Candling comes with accredited certification which will enhance your CV and make you worthy in the job market.So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Ear Candling. It is available to all students, of all academic backgrounds. Requirements Our Ear Candling is fully compatible with PC's, Mac's, Laptop,Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 8 sections • 8 lectures • 01:25:00 total length •Introduction to Ear Candling: 00:10:00 •Benefits and Effects of Ear Candling: 00:12:00 •Anatomy and Physiology of the Ear and Ear Problems: 00:20:00 •Ear Candling Procedures: 00:25:00 •Contraindications, Side-effects and Aftercare: 00:05:00 •Post Treatment Massage: 00:05:00 •Health, Safety and Hygiene: 00:08:00 •Assignment - Ear Candling: 00:00:00

'Manners Maketh The Man' and etiquette make you socially acceptable. And when it comes to business, knowing the proper etiquette is a must. In this course, you will learn everything about business etiquette. The course is comprised of 10 information-rich modules that teach you etiquettes that make you appear professional and stand out. You will learn about the importance, of how to create a great first impression, dining etiquette, email, and phone call etiquette, how to dress for success, international etiquette, plus many other topics. With this comprehensive business etiquette course, you can achieve your dreams and train for your ideal career. The business etiquette course provides students with an in-depth learning experience that they can work through at their own pace to enhance their career development. This business etiquette training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join the business etiquette course today - gear up with the essential skills to set yourself up for excellence! Learning Outcomes: Be able to define etiquette and provide an example of how etiquette can be of value to a company or organisation. Understand the guidelines on how to make effective introductions. Identify the 3 C's of a good impression. Identify at least one way to minimise nervousness while in social situations. Understand how to use a card effectively. Identify and practice at least one way to remember names. Identify the 3 steps in giving a handshake. Enumerate the four levels of conversation Understand place settings, napkin etiquette, and basic table manners. Understand the protocol for ordering in a restaurant, handling alcohol during a business meal, paying the bill, and tipping. Understand basic guidelines for the proper form of address, grammar standards, and use of acronyms in emails. Understand basic guidelines for telephone, voicemail, and cell phone etiquette. State the difference between a formal and an informal letter. Understand the meaning of colours in dressing for success. Differentiate among the dressy casual, semi-formal, formal, and black tie dress codes. Understand basic guidelines on international etiquette. Start your learning journey straight away with this business etiquette course and take a step toward a brighter future! Skills You Will Gain Communication skills The ability to write/make formal and informal letters, emails, and phone calls Impeccable dressing skills Proper eating and dining skills Networking skills Why Prefer Our Business Etiquette Course? Opportunity to earn a certificate that is accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery). Innovative and engaging content. Free assessments. 24/7 tutor support. *** Course Curriculum *** Here is the curriculum breakdown of the Business Etiquette course: Module One: Understanding Etiquette Etiquette Defined The Importance of Business Etiquette Module Two: Networking for Success Creating an Effective Introduction Making a Great First Impression Minimizing Nervousness Using Cards Effectively Remembering Names Module Three: The Meet and Greet The Three-Step Process The Four Levels of Conversation Module Four: The Dining in Style Understanding Your Place Setting Using Your Napkin Eating Your Meal Sticky Situations and Possible Solutions Module Five: Eating Out Ordering in a Restaurant About Alcoholic Beverages Paying the Bill Tipping Module Six: Email Etiquette Addressing Your Message Grammar and Acronyms Top 5 Technology Tips Module Seven: Phone Etiquette Developing an Appropriate Greeting Dealing with Voicemail Cell Phone Do's and Don'ts Module Eight: The Written Letter Thank You Notes Formal Letters Informal Letters Module Nine: Dressing for Success The Meaning of Colors Interpreting Common Dress Codes Deciding What to Wear Module Ten: International Etiquette General Rules Important Points Preparation Tips Assessment Process Once you have completed all the modules in the Business Etiquette course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This business etiquette course is for you if you: Want to have a deeper insight into business etiquette Actively working in business etiquette and am interested in exploring it a bit further. Are you a student pursuing a relevant field of study? Seeking employment in the business etiquette field. Requirements You will not need any prior background or expertise. All you need to take this business etiquette is - A smart device. A secure internet connection. Being over the age of 16. And a strong drive for learning and literacy. Career path The Diploma in Business Etiquette course aims to help you get the long-awaited job of your dreams and help grow your career. With the support and proper guidance, you will learn the skills and knowledge that will help sharpen your career at; Owners Receptionists, secretaries & PAs Entrepreneurs HR professionals Customer service executives Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Welcome to the Fundamentals of British Cooking Course — where timeless recipes, cultural charm, and culinary know-how meet in one flavourful digital experience. This course is your invitation to dive into the rich heritage of British cuisine, from comforting Sunday roasts to the understated brilliance of a classic Victoria sponge. Whether you're a curious beginner or a lifelong food enthusiast, you'll find a feast of insights waiting to be devoured. Expect to explore time-honoured traditions, regional favourites, and the charming quirks that make British cooking both familiar and delightfully surprising. Delivered entirely online, each module is designed with a pinch of wit and a spoonful of structure — no apron required. It’s everything you need to sharpen your culinary knowledge and enjoy the journey through Britain’s most beloved dishes, all from the comfort of your own kitchen chair (tea optional, but recommended). Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01 : Introduction to British Cooking Module 02 : Classic British Breakfasts Module 03 : Hearty British Lunches Module 04 : British Baking and Afternoon Tea Module 05 : Comforting British Dinners Module 06 : Puddings and Desserts Learning Outcomes: Acquire the essential knowledge of British culinary history and traditions. Master the art of crafting iconic British breakfast dishes. Create hearty and satisfying British lunchtime delights. Perfect the art of baking and the ritual of British afternoon tea. Cook up comforting and authentic British dinners for any occasion. Learn the secrets to preparing delectable British puddings and desserts. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Home cooks eager to expand their culinary repertoire Food enthusiasts looking to explore British cuisine Anyone interested in traditional British cooking methods Individuals wanting to impress with British dishes Aspiring bakers seeking a taste of British heritage Those who appreciate classic and hearty meals International chefs looking to incorporate British flavors Food lovers interested in learning about British culinary traditions Career path Private Chef with a British Cuisine Specialty Restaurant Chef with a Focus on British Fare Food Writer or Blogger Specializing in British Cooking Food Stylist for British Cuisine Publications Culinary Instructor with a British Cooking Niche British Food Consultant for Culinary Businesses Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Description: Have you ever thought of working for yourself and becoming your own boss? Then you are on the right track! The activity of setting up a business and taking on financial risks in order to make a profit is known as entrepreneurship. To run a business effectively, it is compulsory to understand related skills and knowledge of entrepreneurship. Starting a business without basic knowledge is like riding a boat without a rudder. From the basics of the course, you will learn about entrepreneurial mindset and understand each and every single detail about business entrepreneurship. Business Entrepreneurship Course begins with by explaining the significance and features of entrepreneurship, and all the business components to be a successful entrepreneur. Besides, you will be able to evaluate your entrepreneurial ability, create innovative business ideas and expand your business through online. Furthermore, this course will help you to understand different kinds of business ownership, global business strategies, and structures. This complete course will teach you everything you need to know about entrepreneurship so that you don't need to look for another course after completing it. Learning Outcomes: Allot a definition to crowdsourcing as well as its worth for business Acquire knowledge of project when crowdsourcing makes a proper sense Relate the crowdsourcing procedures Figure out platforms as well as social media tools to manage support your crowdsourcing campaigns Narrate the main features of crowdsourcing, involving microwork, macro work, crowd voting, crowd contents, crowd wisdom, as well as crowdfunding, Draw the attention make your crowd get involved Allot a definition of the term 'consultants' as well as clarify their role for the current business world Recognise consulting opportunities Promote a business formula including a business plan, budget, marketing vision, fee structure, and above all resources, Exploit social media and networking abilities to boost your consulting business Preserve your work with contracts Find out means to get to the top of trends as well as changes Describe the complexities of doing business in a global context Discuss trends in global business Apply strategies and tools needed to help shift a regional business into a global enterprise Closely evaluate your current business operation and determine its readiness for moving into a global marketplace Create an international business plan and prepare it for implementation Define what an online business is Identify opportunities for an online business Find resources to support your business Create a business strategy that includes a business plan, budget, and marketing plan Begin setting up a website, mobile presence, and storefront with e-commerce support Decide whether or not your online business can benefit from joining an online marketplace Market your online business using social media and the Internet Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Business Entrepreneurship Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Business Entrepreneurship Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module : 1 Course Overview 00:15:00 What Is Crowdsourcing? 00:45:00 The Crowdsourcing Process 00:15:00 Choosing Your Crowdsourcing Platform 00:30:00 Social Media and Crowdsourcing 00:15:00 Engaging the Crowd 00:15:00 Types of Crowdsourcing 00:45:00 Module : 2 Course Overview 00:05:00 What It's All About 00:15:00 Business Building Blocks 00:30:00 Crunching the Numbers 00:30:00 Planning Your Business 00:30:00 Creating a Sales and Marketing Strategy 00:30:00 Getting the Work Done 00:30:00 Module : 3 Course Overview 00:15:00 How Online Businesses Can Benefit You 00:15:00 Laying the Groundwork 00:15:00 Creating a Business Plan 00:30:00 Breaking Down the Plan 00:30:00 Building Your Online Business 01:00:00 Internet Marketing Basics 00:30:00 Module : 4 Course Overview 00:15:00 Understanding the Global Business Environment 00:45:00 The Global Trade Market 00:30:00 Products and Services 00:30:00 E-Commerce on the Global Stage 00:30:00 Working in the Global Context 00:45:00 The Economics of Global Business 00:00:00 The Logistics of Global Business 00:46:00 Beyond the Rules - Ethical Concerns 00:45:00 Choosing Your Growth Strategy 00:30:00 Building Your Growth Plan 00:30:00 Implementing Your Growth Plan 00:30:00 Rules and Regulations 00:45:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! Copywriting is in high demand in today's digital age as businesses and organisations of all sizes need to produce a variety of written content for their websites, social media, email marketing, and other digital channels. In addition, the rise of digital marketing, e-commerce, and content marketing has increased the need for copywriters who can create persuasive and compelling written content that can help businesses attract and retain customers. Copywriting is also in demand for traditional marketing methods such as brochures, flyers, and print advertisements. Businesses need to promote their products and services, and copywriting plays a vital role in making that happen. Copywriting is also in high demand in the SEO (Search Engine Optimisation) industry as well. Copywriters are needed to produce high-quality content that is optimised for search engines, which can help businesses rank higher in search engine results pages (SERPs) and attract more organic traffic to their websites. Copywriting is also in high demand in content creation, as the need for high-quality written content is increasing in many industries, such as e-learning, online education, and online courses. Overall, copywriting is a versatile and in-demand skill essential for businesses and organisations of all sizes and in many industries. The demand for copywriters is likely to grow as the importance of written content in digital marketing and other areas continues to increase. If you are passionate about learning more about Copywriting, then you are in the right place. This Certificate in Copywriting diploma allows you to gain a solid understanding and acquire in-depth knowledge of Copywriting. The course is thoroughly planned and structured after extensive research and successful experiments to ensure that your Copywriting career is smooth and fluent. So, join us today and gear up for excellence! Learning Outcomes of This Course Gain hands-on experience in copywriting methods and styles. Know how to write headlines that are both unique and eye-catching. Make preparations to create "attention-getting" marketing campaigns. Understand how to use online and offline instances of copywriting. Investigate ways to collaborate with the mainstream media and other useful sources. Learn how to write a blog, use email marketing, and write online and offline Why Prefer Us? Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card! (£10 postal charges will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! You can advance your career and increase your employability by discovering your skills, talents, and interests with this exclusive Certificate in Copywriting course. *** Course Curriculum *** Here is the curriculum breakdown of the course: Module 1: Introduction Module 2: Basics Module 3: Eye-Catching Headlines Module 4: Attention-Grabbing Advertisements Module 5: Essential Skills Module 6: Online Copywriting Module 7: Press Related Copywriting Module 8: Print Media Copywriting Module 9: Copywriting for Mainstream Media Module 10: Copywriting for Other Media Module 11: How to Write Better Copy Module 12: Creative Copywriting and Some Impactful Samples Module 13: Responsibilities and Necessary Skills of a Copywriter Module 14: Final Tips Assessment Process Once you have completed all the modules in the Certificate in Copywriting course, you can assess your skills and knowledge with an optional assignment. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Certificate in Copywriting course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path Take this Certificate in Copywriting training to improve your key skills and broaden your career opportunities, such as: Copywriter Copy Editor Content Writer Proof-reader Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Overview This comprehensive course on Certificate in CV Writing and Interview Skills will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Certificate in CV Writing and Interview Skills comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Certificate in CV Writing and Interview Skills . It is available to all students, of all academic backgrounds. Requirements Our Certificate in CV Writing and Interview Skills is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 3 sections • 13 lectures • 00:51:00 total length •Why take this course?: 00:04:00 •Introduction to the course.: 00:05:00 •Your CV - the interviewer's reason to eliminate you!: 00:04:00 •Your CV needs to work harder than you think: 00:05:00 •The three missing 'Traits': 00:04:00 •You've got the interview - NOW WHAT?: 00:04:00 •What are my 'Tangibles'?: 00:04:00 •Proof Positive!!: 00:04:00 •The 'Missing Ingredient' to virtually guarantee selection!: 00:03:00 •Why does this work so well?: 00:03:00 •The final hurdle: 00:06:00 •Bringing it all together: 00:05:00 •Assignment -Certificate in CV Writing and Interview Skills: 00:00:00

This Advanced Business Analysis Course is designed to develop you into a more confident, competent and multi-skilled business analyst. Covering important management and leadership aspects of the analysis role, with a focus on value-added approaches to the delivery of business systems, this course is a significant building block on the analyst's career path from practitioner to expert. The course will teach you how to define, elicit and manage unstable requirements by taking an iterative approach; explore use case modeling and conduct feasibility studies and develop effective business cases; and learn how to track project return on investment and assess the realization of business objectives. Who is this course for? Advanced Business Analysis Course is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Advanced Business Analysis Course is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Business Analysis Business Planning Basics 01:00:00 Market Evaluation 01:00:00 Analyze Competition 01:00:00 Determine A Marketing Strategy 01:00:00 Decide What Extras You May Need Like Staff etc 00:30:00 The Dangers In Not Making A Business Plan 00:15:00 Wrapping Up 00:15:00 Finance & Budgeting Financing Basics 01:00:00 Record Your Income 01:00:00 Make a List of Expenses First and Put Them in Categories 01:00:00 Countdown & Adjust 01:00:00 Review Regularly 01:00:00 Reference Book Business Analysis 00:00:00 Mock Exam Unit 30 Safe Dog Safety Tip: CPR 00:05:00 Final Exam Final Exam- Advanced Business Analysis Course 00:30:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Are you interested to work with deaf people? Do you want to communicate with them using sign language? If so, take a look at our American Sign Language (ASL) Course and learn all the effective techniques to bring the utmost success in this field. The precise contents of the course introduce you to different signs of sign language including number, food, colour, animal, family, feeling, emotions, verb, nouns, and many other important components so that you can understand and communicate with deaf people. It instructs you to learn receptive and expressive components of language based on daily in order to use vocabularies, make sentences, and produce dialogue effectively. Gradually, it enhances your ability to give the right expression upon your statement. Overall, going through the course contents, you can give your own introduction, make stories, and communicate with other deaf people very smartly. Who is this course for? American Sign Language (ASL) Course is suitable for anyone who wants to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our American Sign Language (ASL) Course is open to all from all academic backgrounds and there are no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Introduction Introduction FREE 00:01:00 The Golden Age of Deaf Education 00:11:00 The Age of Oralism 00:09:00 The Alphabet Letters A-J 00:07:00 Letters K-Z 00:07:00 Numbers Numbers 1-20 00:05:00 Numbers 30-99 00:03:00 21-29 00:04:00 Colors Colors 00:08:00 Sentence Practice - Colors 00:03:00 Animals Animal Signs - Part 1 00:10:00 Animal Signs - Part 2 00:11:00 Sentence Practice - Animals 00:02:00 Family Signs for Family 00:09:00 Sentence Practice - Family 00:02:00 Food and Drink Food and Drink - Part 1 00:09:00 Food and Drink - Part 2 00:12:00 Sentence Practice - Food and Drink 00:01:00 Your First Story 00:03:00 Verbs Verb Signs - Part 1 00:06:00 Verb Signs - Part 2 00:06:00 Sentence Practice - Verbs 00:01:00 Emotions Emotions 00:05:00 Your Second Story 00:11:00 Conclusion Conclusion 00:01:00 Resource Resource - American Sign Language (ASL) Course 00:00:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Often time's people hear about call centre jobs but are never sure if they will be able to do them. You should not be worried given though given that any call centre usually provides a manuscript in order to help you provide unparalleled service. And this course will do a similar thing to get you trained up for this kind of job. With this Call Centre Agents Training Course course, you will learn how to communicate verbally, understand your customer base, improve listening skills, identify tools to facilitate communication and so much more. So if you want to succeed in this field, get this course now. Learning Outcomes : The nuances of body language and verbal skills. Aspects of verbal communication such as tone, cadence, and pitch. Questioning and listening skills. Ways of delivering bad news and saying no. Effective ways to negotiate. The importance of creating and delivering meaningful messages. Tools to facilitate communication. The value of personalizing interactions and developing relationships. Vocal techniques that enhance speech and communication ability. Techniques for managing stress. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Call Centre Agents Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Call Centre Agents Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Curriculum Call Centre & Customer Service Training Course Course Overview (Call Centre Agents Training Course) 00:05:00 What's Missing in Telephone Communication? 00:15:00 Verbal Communication Techniques 00:15:00 Who are Your Customers? 00:15:00 To Serve and Delight 00:05:00 Did You Hear Me? 00:15:00 Asking the Right Questions 00:15:00 Saying No 00:05:00 Sales by Phone 00:10:00 Taking Messages 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Perfecting the Script 00:15:00 Handling Objections 00:30:00 Negotiation Techniques 00:15:00 It's More Than Just a Phase 00:15:00 Phone Tag and Getting the Call Back 00:15:00 This is My Mentor 00:05:00 Stress Busting 00:05:00 News from Within 00:15:00 Mock Exam Mock Exam- Call Centre Agents Training Course 00:20:00 Final Exam Final Exam- Call Centre Agents Training Course 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00