11262 English courses in Addlestone delivered On Demand

Description: The Certificate in Contact Center Training is designed for call center, help desk, customer service and technical support professionals. With this course you will learn practices, skills and techniques for effective, high-quality front-line customer care. It will provide the opportunities to learn and practice skills that build customer relationships and create a positive business image. By getting this course you will be able to recognize customer's needs and adapt strategies to meet those needs. It will enable the effective management of inbound and outbound voice, email, web chat, and customer interactions. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Certificate in Contact Center Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Certificate in Contact Center Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Modules Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Certificate in Contact Center Training 00:20:00 Final Exam Final Exam- Certificate in Contact Center Training 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Accredited by CPD QS | Interactive Lessons | Tutor Support included | Special Price

Let's start an enlightening journey with the 'British Cleaning Certification Award', a course crafted to transform novices into adept cleaning professionals.  Imagine a career where each day brings a new challenge, a fresh setting, and the satisfaction of leaving spaces purely clean. This course is developed by following the guidelines of esteemed bodies such as the British Institute of Cleaning Science and the British Cleaning Council, it is not just a learning path; it's a gateway to mastering the art of cleanliness. Dive into the depths of various cleaning realms, from the comfort of household chores to the intricacies of commercial kitchen hygiene.  Learn about the diverse equipment, eco-friendly products, and appropriate clothing that redefine cleaning standards. With modules covering non-routine waste management, chemical safety, and keyholding, the course goes beyond the basics, preparing you for real-world scenarios. Learning Outcomes: Gain comprehensive knowledge of different cleaning environments and techniques. Master the use of various cleaning equipment and eco-friendly products. Understand the principles of chemical safety and effective waste management. Acquire skills in business management, customer satisfaction, and staff supervision. Learn effective marketing strategies for a successful cleaning business. Why buy this British Cleaning Certification Award? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the British Cleaning Certification Award you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Individuals aspiring to enter the cleaning industry. Entrepreneurs planning to start their own cleaning business. Current cleaning professionals seeking formal certification. Managers overseeing cleaning staff and operations. Individuals interested in learning about diverse cleaning techniques. Prerequisites This British Cleaning Certification Award was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Domestic Cleaner: £15,000 - £20,000 per annum Commercial Cleaner: £17,000 - £22,000 per annum Cleaning Supervisor: £20,000 - £25,000 per annum Facility Manager: £30,000 - £40,000 per annum Cleaning Business Owner: Variable, depending on business size and success Health and Safety Officer (in cleaning sector): £25,000 - £35,000 per annum Course Curriculum Module 01: An Introduction to the Cleaning Job An Introduction to the Cleaning Job 00:19:00 Module 02: The Diversity of Cleaning Jobs The Diversity of Cleaning Jobs 00:26:00 Module 03: Cleaning Equipment, Products and Clothing Cleaning Equipment, Products and Clothing 00:24:00 Module 04: House Cleaning House Cleaning 00:22:00 Module 05: Food Kitchen and Commercial Kitchen Cleaning Food Kitchen and Commercial Kitchen Cleaning 00:23:00 Module 06: Bathrooms and Toilets Bathrooms and Toilets 00:22:00 Module 07: Office Cleaning Office Cleaning 00:19:00 Module 08: Cleaning External Surfaces and Areas Cleaning External Surfaces and Areas 00:18:00 Module 09: Dealing with Non-Routine Waste Dealing with Non-Routine Waste 00:21:00 Module 10: Chemical Safety, Keyholding and Alarm Codes for Cleaners Chemical Safety, Keyholding and Alarm Codes for Cleaners 00:21:00 Module 11: Starting a Cleaning Business and Planning for it Starting a Cleaning Business and Planning for it 00:14:00 Module 12: Running the Business with Quality Service Running the Business with Quality Service 00:22:00 Module 13: Customer Satisfaction Customer Satisfaction 00:23:00 Module 14: Management of Staff Management of Staff 00:22:00 Module 15 Marketing, Advertising and Sales Marketing, Advertising and Sales 00:24:00 Module 16: Expansion Management Expansion Management 00:17:00 Module 17: Business Insurance, Tax and Additional Equipment Business Insurance, Tax and Additional Equipment 00:24:00 Mock Exam Mock Exam - British Cleaning Certification Award 00:20:00 Final Exam Final Exam - British Cleaning Certification Award 00:20:00

The Teaching Assistant - Level 2 is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification. This Teaching Assistant - Level 2 consists of several modules that take around 4 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99.

***Celebrate New Year and Save on your next Purchase!*** This Cleaning Course has been designed and developed by cleaning industry specialists who have been in the business for years. You'll get easy to understand lessons, and you will gain valuable insights into the world of Cleaning. Do you wish to improve your Cleaning skills and abilities? If the answer is yes, you've found the proper course. By acquiring Cleaning abilities, you will be able to produce the greatest results possible thanks to our thorough training on the subject. Join today, be skilled, learn with positive energy and enthusiasm, create an excellent career in Cleaning using your full potential! Develop a thorough understanding of Cleaning and realise your full potential in this field. With the help of this cleaning diploma programme, you can develop the skills necessary for a vocation in high demand. Who doesn't enjoy a tidy environment? Because it keeps your intellect sharp, increasing your efficiency. Learn about potential risks, standardised procedures, and the sanitisation and sanitation process by enrolling in the Advanced Diploma in Cleaning course right away. In this course, you can also thoroughly understand the various cleaning tasks and professional cleaning operations. So join us today to learn, apply, and practise cleaning for a healthy environment. Why then wait any longer? Join us to advance your career and establish yourself as the best-skilled employee at your place of employment! Gain an incredible e-learning experience while learning at your own pace. Advanced Diploma in Cleaning Course Learning Outcomes: By the end of this course, learners will be expected to: Get a thorough introduction to a career, including the average working hours, compensation, and working environment of a cleaner. Learn about the specific tools, supplies, and attire that cleaners wear. Recognise the procedures they must follow in cleaning a bathroom effectively. Learn about cleaning workplaces, including common spaces like restrooms, elevators, hallways, and walkways. Know how to handle irregular trash when washing. Anticipate frequent washing issues and ensure customer happiness. Advertise online and other marketing strategies for their cleaning company. Key Highlights for Cleaning Course: Developed by industry experts Instant e-certificate and hard copy dispatch by the next working day Fully online, interactive Cleaning course with audio voiceover 100% online and self-paced learning and laptop, tablet, and smartphone-friendly 24/7 Learning Assistance Lifetime access & update without any limits Unlimited Retake Exam and premium support for life Easy Accessibility to the Course Materials- Anytime, Anywhere - From Any Smart Device (Laptop, Tablet, Smartphone Etc.) 100% Learning satisfaction guarantee Covers to explore multiple job positions One-stop solution for entrepreneurs and Jobseekers Fastest growing sector Boost your salary on program completion Learn from diligent experts Interactive curriculum with real-time challenges Expert-verified response for quality education So, You should not wait too long. Now is the time to enrol! Advanced Diploma in Cleaning Course Curriculum: Module 1: An Introduction to the Cleaning Job Module 2: The Diversity of Cleaning Jobs Module 3: Cleaning Equipment, Products and Clothing Module 4: House Cleaning Module 5: Food Kitchen and Commercial Kitchen Cleaning Module 6 Bathrooms and Toilets Module 7: Office Cleaning Module 8: Cleaning External Surfaces and Areas Module 9: Dealing with Non-Routine Waste Module 10: Chemical Safety, Keyholding and Alarm Codes for Cleaners Module 11: Starting a Cleaning Business and Planning for it Module 12: Running the Business with Quality Service Module 13: Customer Satisfaction Module 14: Management of Staff Module 15: Marketing, Advertising and Sales Module 16: Expansion Management Module 17: Business Insurance, Tax and Additional Equipment CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Cleaning course is for anyone interested in learning about or working in Cleaning. Requirements This Cleaning course has no requirements. Career path The Cleaning course will enable you to get hired in Cleaning-related jobs. Certificates Certificate of completion Digital certificate - Included Get a CPD accredited PDF certificate for Free. Certificate of completion Hard copy certificate - £9.99 Get a CPD Accredited Hardcopy Certificate For £9.99. After passing the assessment of this Cleaning course, you can get a hardcopy certificate for just £9.99. The delivery charge for the hardcopy certificate inside the UK is £3.99 and international students need to pay £9.99 to get their hardcopy certificate.

Course Overview Learn the Latest Skills | Accredited by CPD | Recognised Certificate | MCQ Based Exam & Tutor Support | Interactive Video Training  Advanced Cyber Security Course is one of our best selling and most popular course. This course gives you the background needed to understand basic cyber security and risk management. This program will provide you with the knowledge and abilities necessary to defend networks, create secure infrastructures, safeguard electronic assets, prevent cyberattacks, and protect your own privacy. The Advanced Cyber Security Course is organised into 3 modules and includes everything you need to become successful in this profession. What Will You Learn? Discover security vulnerabilities across an entire network by using network hacking techniques and vulnerability scanning Understand how we are tracked online by corporations, nation-states, your ISP and others Perform network monitoring to discover and identify potential hackers and malware You will learn how networking affects security systems within an organization What classes are included in this package? Earn a digital Certificate upon successful completion accredited by UK and internationally recognised accredited qualification There are no set schedules, so you can work at your own pace. Our email and live chat specialists are available to assist you 24 hours a day, 7 days a week. On weekdays, you'll have access to a full-time tutor. Learn in a user-friendly, cutting-edge online learning environment. High-quality e-learning study materials Lifetime Access Benefit from instant feedback through mock exams and multiple-choice assessments Who Should Take This Course? The Advanced Cyber Security Course course is suitable for anyone who wants to gain extensive knowledge, potential experience and professional skills in the related field. This is a great opportunity for all students from any academic background to learn more about this subject. The Diploma in Professional Chef course is suitable for anyone who wants to gain extensive knowledge, potential experience and professional skills in the related field. This is a great opportunity for all students from any academic background to learn more about this subject. Career Path Training offered by the Advanced Cyber Security Course could potentially benefit a range of roles but would particularly enhance careers in: Software Developer Network Administrator Cybersecurity Engineer Malware Analyst Computer Forensics Analyst Security Architect Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessments Assignment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £119. Please note that overseas students may be charged an additional £10 for postage. Certificate of Achievements from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £119. Please note that overseas students may be charged an additional £10 for postage. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment On successful completion of the Advanced Cyber Security Course, you will be required to sit an online multiple-choice assessment. You will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for a Quality Licence Scheme endorsed certificate of achievement. The assessment will be evaluated automatically, and the results will be given to you immediately.

This exclusive Language and Speech Therapy Course provides learners with a comprehensive overview of the role of a Speech and Language Therapist, equipping you with the essential skills to advance your career. It includes speech science, speech anatomy, and the characteristics of speech in detail. This course will teach you how Speech and Language Therapists help children and adults with speech and language disorders, including swallowing, eating, and drinking issues. It covers the fundamentals of the speech chain model and walks you through the key stages of literacy and language development. This course includes case studies and practical exercises that will teach you how to assess your clients' needs, set long-term goals, and support them every step of the way to recovery using a variety of communication techniques. In addition, you will gain in-demand professional skills that will help you start your career successfully. Learning Objectives After completing this Language and Speech Therapy course, the learner will be able to: Understand the fundamentals of Speech & Language Therapy. Understand the study of communication. Explain components of normal speech, language & voice and communication disorders. Understand eating, drinking and swallowing disorders. Understand the speech & language therapy process. Why Choose Language & Speech Therapy Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Language & Speech Therapy Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Language and Speech Therapy course. [ Note: Free PDF certificate as soon as completing the course] Course Curriculum of- *** Language & Speech Therapy *** Module 1: Speech & Language Therapy The Role of the Speech & Language Therapist The History of Speech & Language Therapy Practice The Speech and Language Therapy process The Role of The Speech and Language Therapy Assistant in Current Healthcare Practice The Scope of Practice of Speech & Language Therapy Summary Module 2: Study of Communication The Role of Interpersonal Communication The Components of Communication - Physical, Sensory, Cognitive, Perceptual, Interpersonal and Intrapersonal Communication Impairment or Disorder on the Individual How An Individual Interacts with Their Environment? And Many More... Module 3: Components of Normal Speech, Language & Voice and Communication Disorders Key Components of Speech, Language and Voice The Process of Normal Speech and Language Acquisition Effective Conversational Skills The Different Types of Impairments/Disorders of Normal Speech, Language and Voice And Many More... Module 4: Eating, Drinking and Swallowing Disorders Key Components of Eating, Drinking and Swallowing The Process of Normal Eating, Drinking and Swallowing Acquisition The Different Types of Difficulties of Eating, Drinking and Swallowing And Many More... Assessment Method After completing each module of the Language and Speech Therapy Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Language and Speech Therapy course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Language & Speech Therapy course is for anyone who wants to: Gain the skills needed to work in the teaching and childcare profession. Improve their speech therapy and language therapy skills. Make a career change and explore new career opportunities. Gain a formal, accredited qualification to improve their career opportunities. Requirements There are no specific requirements for this Language & Speech Therapy course because it does not require any advanced knowledge or skills. Career path Compete High provides the most expedient path to learning about Language & Speech Therapy, as well as the opportunity to practice your skills in a corporate setting. Certificates Certificate of completion Digital certificate - Included

Our renowned Cleaning Level 7 is the ideal course for anybody who wants to work in the cleaning industry. This is the most popular cleaning course in the UK, with bite-sized modules allowing you to learn all you need to know to succeed in the profession. The course teaches you about cleaning and its processes and covers cleaning offices, carpets, entryways and lobbies, as well as techniques in maintaining hard floors. After this, you will also learn about cleaning restrooms, pest management, cleaning products, staffing and so much more. Finally, you'll be offered tips for establishing and maintaining your own cleaning business. Why choose this course Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £119. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support.

This Certificate in Employability Skills - Level 2 course is designed for students who want to improve their employability skills and prepare for the world of work. This Certificate in Employability Skills - Level 2 course aims to help learners develop and improve skills required for the workplace and increase learners' confidence and communication skills to prepare them for employment or a change in employment. This Certificate in Employability Skills - Level 2 course will make you more aware of what employers are currently looking for when hiring new employees and how you can make the most of your technical qualifications, skills, experience, and personal qualifications when applying for jobs. Apart from technical qualifications, the Certificate in Employability Skills - Level 2course considers a variety of generic skills and capabilities that employers look for. Learning Outcomes After completing this Certificate in Employability Skills - Level 2 course, you will be able to: Understand a Mindset that can improve employability. Know how to deal with your first days at work. Recognise the key motivators and de-motivators that impact work situations. Understand how to set your targets. Understand how to manage time. Know how to present yourself. Know how to solve problems in a place of work. Recognise creative thinking. Know how to work in a team. Know how to deal with conflict. Gain a solid understanding of health, safety and security in the place of work. Why Choose Level 2 Certificate in Employability Skills Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Certificate in Employability Skills - Level 2 Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Certificate in Employability Skills - Level 2 course. ***Courses are included in this Certificate in Employability Skills - Level 2 Course Course 01: Certificate in Employability Skills - Level 2 Course 02: Level 4 Time Management Course Course 03: Communication Skills Course ***Other Benefits of Certificate in Employability Skills - Level 2 Course Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Certificate in Employability Skills - Level 2 course] Detailed course curriculum Module 01: Understanding Mindset Module 02: Dealing with Your First Days at Work Module 03: Understanding Motivation Module 04: Setting Your Targets Module 05: Managing Your Time Module 06: Presenting Yourself Module 07: Problem Solving in a Place of Work Module 08: Creative Thinking Module 09: Understanding Risk Module 10: Working in a Team Module 11: Dealing with Conflict Module 12: Health, Safety and Security in the Place of Work ------------------ Assessment Method After completing each module of the Certificate in Employability Skills - Level 2 Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Certificate in Employability Skills - Level 2 course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Certificate in Employability Skills - Level 2 course is ideal for people looking for employment or a change in employment. Requirements There are no specific requirements for this Certificate in Employability Skills - Level 2 course because it does not require any advanced knowledge or skills. Certificates Certificate of completion Digital certificate - Included