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Duration 2 Days 12 CPD hours This course is intended for If you are a data analyst, data scientist, or a business analyst who wants to get started with using Python and machine learning techniques to analyze data and predict outcomes, this book is for you. Basic knowledge of computer programming and data analytics is a must. Familiarity with mathematical concepts such as algebra and basic statistics will be useful. Overview By the end of this course, you will have the skills you need to confidently use various machine learning algorithms to perform detailed data analysis and extract meaningful insights from data. This course is designed to give you practical guidance on industry-standard data analysis and machine learning tools in Python, with the help of realistic data. The course will help you understand how you can use pandas and Matplotlib to critically examine a dataset with summary statistics and graphs, and extract the insights you seek to derive. You will continue to build on your knowledge as you learn how to prepare data and feed it to machine learning algorithms, such as regularized logistic regression and random forest, using the scikit-learn package. You?ll discover how to tune the algorithms to provide the best predictions on new and unseen data. As you delve into later sections, you?ll be able to understand the working and output of these algorithms and gain insight into not only the predictive capabilities of the models but also their reasons for making these predictions. Data Exploration and Cleaning Python and the Anaconda Package Management System Different Types of Data Science Problems Loading the Case Study Data with Jupyter and pandas Data Quality Assurance and Exploration Exploring the Financial History Features in the Dataset Activity 1: Exploring Remaining Financial Features in the Dataset Introduction to Scikit-Learn and Model Evaluation Introduction Model Performance Metrics for Binary Classification Activity 2: Performing Logistic Regression with a New Feature and Creating a Precision-Recall Curve Details of Logistic Regression and Feature Exploration Introduction Examining the Relationships between Features and the Response Univariate Feature Selection: What It Does and Doesn't Do Building Cloud-Native Applications Activity 3: Fitting a Logistic Regression Model and Directly Using the Coefficients The Bias-Variance Trade-off Introduction Estimating the Coefficients and Intercepts of Logistic Regression Cross Validation: Choosing the Regularization Parameter and Other Hyperparameters Activity 4: Cross-Validation and Feature Engineering with the Case Study Data Decision Trees and Random Forests Introduction Decision trees Random Forests: Ensembles of Decision Trees Activity 5: Cross-Validation Grid Search with Random Forest Imputation of Missing Data, Financial Analysis, and Delivery to Client Introduction Review of Modeling Results Dealing with Missing Data: Imputation Strategies Activity 6: Deriving Financial Insights Final Thoughts on Delivering the Predictive Model to the Client

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Register on the The History of the Industrial Revolution in Great Britain today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The The History of the Industrial Revolution in Great Britain is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The The History of the Industrial Revolution in Great Britain Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the The History of the Industrial Revolution in Great Britain, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.  Course Content The History of the Industrial Revolution in Great Britain Module 01: The Birth of the Industrial Revolution in Britain 00:06:00 Module 02: The Textiles Revolution 00:14:00 Module 03: The Birth of the Steam Engine 00:10:00 Module 04: The Age of Steam Locomotion 00:15:00 Module 05: Fueling the Industrial Revolution 00:09:00 Module 06: The Engineering Revolution 00:06:00 Module 07: The Scientific Revolution 00:18:00 Module 08: Black Lives in the Industrial Revolution 00:05:00 Module 09: The Birth of the Industrial Revolution 00:04:00 Module 10: The Industrial Revolution History Quiz 00:19:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Get ready to tackle one of the most exciting and prominent features of the Go language with the help of this comprehensive course. If you are looking forward to getting started with advanced topics such as concurrency and levelling up your Go(lang) skills, then you are in the right place.

***Car Whisperer 101: Speak Your Car's Language & Save Money*** Did you know that over 70% of car owners admit they lack basic car maintenance knowledge? With car technology advancing rapidly, the need for comprehensive theoretical understanding has never been greater. "Car Maintenance and Car Restoration" is designed to bridge this gap, offering essential insights into maintaining and restoring vehicles, ensuring you stay ahead in the automotive world. Our Car Maintenance and Car Restoration course starts with the basics of Car Maintenance and Car Restoration and gradually progresses towards advanced topics. Therefore, each lesson in this Car Maintenance is intuitive and easy to understand. So, stand out in the job market by completing the Car Maintenance and Car Restoration course. Get an accredited certificate and add it to your resume to impress your employers. Learning Objectives This Car Maintenance and Car Restoration course empowers you to: Understand key car parts and their roles within the Car Maintenance and Car Restoration process. Grasp how the engine, cooling, fuel, electrical, drivetrain & braking systems work together within the Car Maintenance and Car Restoration process. Read car warning lights and take action to maintain your car. Perform basic maintenance tasks like checking fluids and tyres contributing to the Car Maintenance and Car Restoration cycle. Make informed decisions about repairs, saving on Car Maintenance and Car Restoration costs. Build a knowledge base for future Car Maintenance and Car Restoration endeavours. Kew Highlights of Car Maintenance and Car Restoration course: CPD QS Accredited Proficiency with this Car Maintenance and Car Restoration course After successfully completing the Car Maintenance and Car Restoration course, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this Car Maintenance and Car Restoration course The online test with immediate results You can study and complete the Car Maintenance and Car Restoration course at your own pace. Study for the Car Maintenance and Car Restoration course using any internet-connected device, such as a computer, tablet, or mobile device. ***Unveiling the Secrets Under the Hood (and Beyond): A Deep Dive into Car Maintenance and Car Restoration*** This Car Maintenance and Car Restoration course takes you on a guided journey through the intricate world of your car. You'll begin by mastering the fundamentals of car safety and delve into essential maintenance practices. Moving forward, you'll explore the various systems that make your car tick, including the engine, the cooling system, the fuel system, the electrical system, and the drivetrain (remember, we're focusing on theory, not the practical application of working on these systems). You'll also gain insights into the braking system, a crucial component for ensuring safe driving. With each module of Car Maintenance and Car Restoration, you'll build upon your knowledge, transforming from a novice car owner into a person who understands and appreciates the sophisticated engineering marvel that is your car. The Car Maintenance and Car Restoration course includes: Module 01: Introduction to Safety and Maintenance Module 02: General Maintenance for Car Mechanics Module 03: Vehicle Warning Lights Module 04: Tyres and Wheels Module 05: The engine Module 06: The Cooling System Module 07: The Fuel System Module 08: The Electrical System Module 09: The drivetrain Module 10: The Braking System CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Car Maintenance and Car Restoration course is perfect for: New car owners who want to learn the basics of car maintenance. Drivers who want to understand their car better. People interested in restoring classic cars (theoretical foundation for future courses). Anyone who wants to save money on car repairs. DIY enthusiasts who want to expand their knowledge base. Individuals seeking a career change in the automotive industry (foundation for further education). Requirements This Car Maintenance and Car Restoration course is designed for anyone interested in cars. No prior knowledge or experience is required. Career path Understanding car maintenance and car restoration can open doors to a variety of exciting career paths in the automotive industry, such as: Qualified Car Mechanic Parts and Service Advisor Vehicle Body Repair Technician Car Restoration Specialist Classic Car Appraiser Automotive Sales Representative Fleet Manager Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Lab Analyst Training will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this Lab Analyst Training will help you keep ahead of the pack. The Lab Analyst Training incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and knowledge, reaching out to the level of expertise required for your position. Further, this Lab Analyst Training will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Lab Analyst Training, you can equip yourself with the essentials to keep you afloat into the competition. Along with this Lab Analyst Training course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. What other courses are included with this Lab Analyst Training? Course 1: Medical Law Course 2: Phlebotomy Diploma Course 3: Human Anatomy and Physiology Course 4: Biochemistry Course 5: Biotechnology Course 6: Medical Laboratory Assistant Training Level 3 Course 7: Infection Prevention Training Course 8: Clinical Data Analysis with SAS Course 9: COSHH Awareness Level 3 Course 10: Emergency First Aid and Incident Management at Work So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Lab Analyst Training: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) Curriculum of Lab Analyst Training Bundle Course 1: Lab Analyst Training Introduction to the Course Medical Laboratory Services Laboratory Equipments (Part-01) Laboratory Equipments (Part-02) Microscope and How to Use It Solutions Used in Clinical/Medical Laboratory Sterilisation, Disinfection and Decontamination Basic Haematology Basic Haemostasis (Coagulation) Basic Immunology and Immunohematology Urinalysis Basic Clinical Chemistry Basic Clinical Microbiology Basic Parasitology Laboratory Accidents and Safety Quality Assurance Course 2: Medical Law An Introduction to Medical Law Legislation on Access to Health, Medical Report, Treatment Legislation on Adult Support Legislation on Public Health and Health Service (Part 1) Legislation on Public Health and Health Service (Part 2) Legislation on Public Health and Health Service (Part 3) Legislation on Public Health and Health Service (Part 4) Legislation on Coronavirus Legislation on Mental Health (Part 1) Legislation on Mental Health (Part 2) Legislation on Abortion Other Legislation (Part 1) Other Legislation (Part 2) Course 3: Phlebotomy Diploma Introduction to Phlebotomy Blood Circulation, Function, and Composition Phlebotomy Equipment Routine Venipuncture Venipuncture Complications and Pre-Examination Variables Dermal Puncture Quality Assessment and Management in Phlebotomy Special Blood Collection Procedure Infection Control and Risk Management Course 4: Human Anatomy and Physiology Human Body Vocabulary with Pictures Equipment, Instruments and Lab Tests Acronyms and Abbreviation Digestive System Cardiovascular System Blood and Immunity System Respiratory System Musculoskeletal System Central Nervous System Course 5: Biochemistry Introduction to Biochemistry Introduction to Cells Organic Chemistry Biomolecules Protein Biomolecules of Nucleic Acids Genetics Metabolism Course 6: Biotechnology Introduction to Biotechnology Biotechnology in the Realm of History Molecular and Cellular Biology Biotechnology Versus Molecular Biology Genetic Engineering Biotechnology in Health Sector Industrial Biotechnology Biotechnology in a Business Perspective Course 7: Medical Laboratory Assistant Training Level 3 Introduction to Microbiology Cell Structure and Organisation Microbial Diversity Prokaryote Diversity Microbial Diversity Eukaryote Diversity Viruses, Viroids, and Prions Interactions between Microbes and Humans Human Microbial Diseases Microorganisms in the Environment Laboratory Equipments (Part-01) Laboratory Equipments (Part-02) Solutions Used in Clinical/Medical Laboratory Sterilisation, Disinfection and Decontamination Laboratory Accidents and Safety Course 8: Infection Prevention Training Infection Prevention and Control Policy in the UK Principles of Prevention and Control of Infection Immunization Infections Spread by Food and Water Infections Spread by Animals and Insects, and Less Common Infections Found in the UK Infections & Diseases Spread by Person-to-Person Contact Infections Spread by Sexual Contact Infections Spread by Blood and Body Fluids Course 9: Clinical Data Analysis with SAS Course Promo Introduction Knowledge on Clinical Study Documents Developing the Clinical Study Reports Course 10: COSHH Awareness Level 3 COSHH Explained COSHH Regulations Health Problems Related to Hazardous Substances Identifying Hazardous Substances COSHH Risk Assessments Control Measures and Monitoring Implementing Control Measures Course 11: Emergency First Aid and Incident Management at Work Introduction to Workplace First Aid Legal Framework for Workplace First Aid Incident Management at Work Primary Survey Secondary Survey Basic First-Aid Techniques Dealing with Minor Injuries at the Workplace Secondary Illness Loss of Responsiveness and CPR Secondary Illness Breathing Problems Secondary Illnesses and Injuries Dealing With Fractures and Dislocations Call for an Emergency CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Lab Analyst Training bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Lab Analyst Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various certifications will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Lab Analyst Training) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Duration 2 Days 12 CPD hours This course is intended for Data Protection Officers IT Managers and Administrators Records Managers System Developers IT Security specialist Anyone who builds and develops IT systems Overview Critical data protection concepts and practices that impact IT Consumer data protection expectations and responsibility How to bake privacy into early stages of IT products and services for cost control, accuracy and speed-to-market How to establish data protection practices for data collection and transfer How to preempt data protection issues in the Internet of Things How to factor data protection into data classification and emerging tech such as cloud computing, facial recognition and surveillance How to communicate data protection issues with partners such as management, development, marketing and legal The Principles of Privacy in Technology training is the how to course on privacy and data protection practices in the development, engineering, deployment and auditing of IT products and services. Those taking the course will develop an understanding of privacy-related issues and practices in the context of the design and implementation of information and communication technologies and systems. The training is based on the body of knowledge for the IAPP?s ANSI accredited Certified Information Privacy Technologist (CIPT) certification program. Fundamentals of information privacy Reviewing the modern history of privacy Foundational privacy concepts Data protection roles and fair information practices Exploring the impacts of privacy and data protection regulations on information management Privacy in the IT environment Compliance requirements IT risks Stakeholder privacy expectations Differentiating between privacy and security Core privacy concepts Foundational elements for embedding privacy in IT Common privacy principles Data protection by design and default Privacy considerations in the information life cycle Privacy considerations throughout the stages of the information life cycle Privacy in systems and applications Examining the risks inherent in the IT environment and options for addressing them Identity and access management Credit card information and processing Remote access BYOD and telecommuting Data encryption Additional privacy-enhancing technologies in the enterprise environment Privacy techniques Strengths and weaknesses of authentication techniques Using identifiers Privacy by design Online privacy issues Unique challenges that come from online privacy issues Laws and regulations Online threats Social media E-commerce Tracking technologies Web security protocols Technologies with privacy considerations Privacy considerations associated with a variety of technologies Cloud computing Wireless IDs Location-based services ?Smart? technologies Video/data/audio surveillance Biometric recognition

From planning to managing risks, project management is not an easy task. However, you do not have to worry as our exclusive Project Management Professional course is designed to show you the way. The course is created to give you a thorough understanding of project management ideas, practices, and techniques as well as the abilities needed to manage projects successfully. After finishing the course, you will have a firm understanding of stakeholder management, project performance, change management and much more. The course will also provide a certificate of achievement with the help of this certificate, you can show prospective employers that you have the knowledge and experience necessary to successfully manage complicated projects. In conclusion, enrolling in the Project Management Professional course can be a great career investment because it will equip you with the skills and information you need to succeed in the dynamic and fast-paced world of project management. Learning Outcomes By completing the Project Management Professional (PMP) course, learners can expect to achieve the following learning outcomes: Recognise the basic tenets of project management, including starting, planning, carrying out, overseeing, and closing projects Get a thorough understanding of the methodology, tools, and best practices for project management Get the skills necessary to effectively lead and manage teams, including effective communication, conflict resolution, and stakeholder management Gain knowledge of technology in minute taking. Learn how to design and manage project schedules, budgets, and resources Hone your ability to identify, manage, and create backup strategies for project risks Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Upon successful completion of the final assessment, you will be eligible to apply for the Quality Licence Scheme Endorsed Certificate of achievement. This certificate will be delivered to your doorstep through the post for £119. An extra £10 postage charge will be required for students leaving overseas.  CPD Accredited Certificate After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for 9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for 15.99, which will reach your doorsteps by post.  Method of Assessment To successfully finish the course, students must take an online automated multiple-choice exam and achieve a minimum score of 60%. Upon passing the exam, students can apply for a certificate of achievement endorsed by the Quality Licence Scheme. Career path Taking the Project Management Professional (PMP) course can open up a variety of career paths in the UK, as the skills and knowledge gained through the course are highly sought after in a range of industries. Entry-level project management roles, such as Project Coordinator or Assistant Project Manager, with an average annual salary range of £25,000 to £35,000. Mid-level project management roles, such as Project Manager or Senior Project Manager, with an average annual salary range of £40,000 to £70,000. Senior-level project management roles, such as Director of Project Management or Program Director, with an average annual salary range of £80,000 to £120,000. A project management professional certification could result in higher pay and more challenging career possibilities. Construction, engineering, information technology, and finance are just a few of the industries that could benefit from using the skills and knowledge acquired via the PMP course

Duration 2 Days 12 CPD hours This course is intended for - Every organization who has invested in the training of their development team in Scrum and/ or Agile - Process owners - Process managers - Employees and managers responsible for designing, reengineering or improving processes - Consultants guiding their clients through process improvement initiatives - Anyone responsible for: Managing process-related requirements Ensuring the efficiency and effectiveness of processes Maximizing the value of processes Overview -The learning objectives for CAPO include an understanding of: Basic Agile and Agile Service Management concepts Process owner role and responsibilities Managing and prioritizing a process backlog Creating and utilizing user stories Collaborating with process stake holders and other process owners Overseeing Agile process design and improvement activities Managing organizational change activities Monitoring and measuring process performance Conducting process reviews and identifying improvements This course provides guidance into the process Owner responsibilities so they can describe what they are doing as a process and provides the education needed to oversee the design, re-engineering and improvement of IT Service Management (ITSM) processes; particularly in the context of Agile Service Management. Students learn how to apply Scrum practices to Process Owner responsibilities and use Agile and Lean principles and practices to put in place ?just enough? process and how to continually align process performance with overall business goals. This course prepares you for the Certified Agile Process Owner (CAPO)© certification. Please contact the center for outline details Additional course details: Nexus Humans Certified Agile Process Owner (DevOps Institute) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Certified Agile Process Owner (DevOps Institute) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is intended for Cisco Unified Communications system channel partners and resellers who are responsible for deployment and application engineering for Cisco Unified Contact Center Express customers, System and technical support engineers, Day 1 and Day 2 support personnel, and Customers deploying and maintaining Cisco Unified CCX Overview Upon successful completion of this course, students will be able to create utilize advanced techniques in scripting and Cisco Unified CCX functionality The student will explore advanced techniques in scripting and Cisco Unified CCX functionality. During this five day class students will use advanced scripting to implement features that extend the functionality of Cisco Unified CCX. Cisco Unified CCX Overview Components of the Cisco Unified CCX Environment. Gateways. Routers. Cisco Unified Communications Manager. Cisco Unified CCX. Script Editor. Cisco Finesse. Cisco Unified Intelligence Center. Cisco Unified CCX Agent. External Servers. Cisco Unified CCX System Cluster Components. Engine. Database Server. Call Flow Terms. The Call Flow. The Debug Process Reactive. Non-Reactive Prompt Recording Utilities Prompt Recorder Emergency Message Recorder Basic ACD Routing Review Script Steps used in a Simple ACD Routing Script. Resource Group Routing. Defining the Contact Service Queue. Create a Simple ACD routing script Common Scripting Concepts Prompt Management. Using the Default Script. Terminating a Call and Ending a Script. Abandon Rates. Exception Handling. Script Interruptions. Check Agent Availability before and after entering queue. Using Java Methods for Holiday and Time of Day routing Accessing an External Database Database architecture and supported databases. Setting up the Database Subsystem. Using Database script steps Skills Based Routing Appling skills to agents. Defining the Contact Service Queue. Specifying the CSQ in the Script Advanced ACD Routing Overflow Routing. When to Overflow. How to get the Data Needed for Making Decisions. Describe Methods of Overflowing Basic ACD Callback Options Setup the Email Subsystem. Script for Email Notification. Script for Leaving a Recorded Message. Script for Callback when Queue Times have Decreased Enterprise Data and Session Management Define Enterprise Data in Cisco Finesse. Define a Call Variable Layout in Cisco Finesse. Define ECC Variables in the script editor. Set Enterprise Data in the script. Define Session Management. Setup Session Management. Use Session Management to Pass Variable Information Between Scripts Advanced ACD Callback Options Leave Queued Message with an Option for Callback. Scheduled Callback