4071 Engineer courses

Duration 5 Days 30 CPD hours This course is intended for The primary audiences for this course are the following: • Operators of Juniper Networks security solutions, including network engineers, administrators, support personnel, and resellers. Overview After successfully completing this course, you should be able to: Identify security challenges in today's networks. Identify products that are incorporated into the Juniper Connected Security solution. Explain the value of implementing security solutions. Explain how Juniper Connected Security solves the cyber security challenges of the future. Explain SRX Series session management. Explain Junos ALG functions and when to use them. Describe policy logging on the SRX series device. Explain security policy scheduling. Describe application security theory. Explain application signature usage in AppID. Describe the AppTrack service. Describe the AppFW service. Describe the AppQoS service. Configure security policies using the AppSecure suite of services. Explain unified security policies. Describe IPS signatures. Configure an IPS policy using pre-defined templates. Describe how to update the IPS attack object database. Describe IPS rules and rule bases. Configure custom attack objects. Describe Junos Space and Security Director. Configure policy management using Security Director. Describe Security Director objects. Explain the different licensing options for Sky ATP List Sky ATP's features and benefits. Configure Sky ATP profiles and enroll an SRX Series device. Configure file scanning on Sky ATP. Configure Sky ATP to scan email Configure GeoIP on Sky ATP. Describe the JATP features and benefits List the JATP device options. Explain the JATP architecture. List 3rd party support options for JATP. Explain JATP SmartCore analytics processes. Describe Policy Enforcer configuration options. Describe Policy Enforcer integration with Sky ATP. Configure Policy Enforcer to block lateral malware movement. Explain Juniper Secure Analytics features and benefits. Describe JSA log collection. Describe JSA network flow collection. Describe the JSA Offense Management workspace. Explain the JSA Risk Manager features. Configure JSA to collect network and log collection. Explain the features of JIMS. Describe JIMS integration into the current AD network. Describe the Sky Enterprise service and how it can save resources. Explain the Sky Enterprise monitoring service. Explain the vSRX Series device benefits. Describe use cases for the vSRX. Explain the cSRX Series device benefits. Describe use cases for the cSRX. Describe SSL Proxy Concepts. Explain Forward and Reverse Proxy and the limitations of each. Configure both Forward and Reverse Proxy. This five-day course uses the Junos J-Web, CLI, Junos Space, and other user interfaces to introduce students to the concept of Juniper Connected Security. Chapter 1: Course Introduction Course Introduction Chapter 2: CLI Overview User Interface Options Command-Line Interface Initial Configuration Interface Configuration Lab 1: CLI Overview Chapter 3: Advanced Security Policy Session Management Junos ALGs Policy Scheduling Policy Logging Lab 2: Advanced Security Policy Chapter 4: Application Security Theory Application ID Application Signatures App Track App Firewall App QoS App QoE Chapter 5: Application Security Implementation AppTrack Implementation AppFW Implementation AppQos Implementation APBR Implementation Lab 3: Application Security Chapter 6: Intrusion Detection and Prevention IPS Overview IPS Policy Attack Objects IPS Configuration IPS Monitoring Lab 4: Implementing IPS Chapter 7: Security Director Overview Security Director Objects Security Director Policy Management Lab 5: Security Director Chapter 8: Sky ATP Implementation Architecture and Key Components Features and Benefits Configuration Compromised Hosts Command and Control File Scanning E-mail Scanning Geo IP Security Policy Integration Troubleshooting Lab 6: Sky ATP Implementation Chapter 9: Policy Enforcer Policy Enforcer Concepts Configuration Options Policy Enforcer Installation Lab 7: Policy Enforcer Chapter 10: JATP Overview Traffic Inspection Threat Detection Threat Analysis JATP Architecture Chapter 11: JATP Implementation Data Collectors Configure SmartCore Analytics Engine Log Ingestion Incident Management SRX Threat Prevention 3rd Party support for Threat Prevention Reporting Lab 8: JATP Chapter 12: Juniper Secure Analytics (JSA) JSA Overview Data Collection Log Analytics Threat Analytics Vulnerability Management Risk Management Lab 9: JSA Chapter 13: JIMS JIMS Overview JIMS Integration Lab 10: JIMS Chapter 14: vSRX and cSRX vSRX Overview vSRX Supported Features vSRX Use Cases cSRX Overview Lab 11: vSRX Installation Chapter 15: SSL Proxy SSL Proxy Overview SSL Concepts SSL Proxy Configurations Troubleshooting Lab 12: SSL Proxy Chapter 16: Cluster Concepts Chassis Cluster Concepts Chassis Cluster Operation Chapter 17: Chassis Cluster Implementation Chassis Cluster Configuration Chassis Cluster Advanced Options Lab 13: Chassis Cluster Implementation Chapter 18: Chassis Cluster Troubleshooting Chassis Cluster Case Studies Troubleshooting Examples Lab 14: Chassis Cluster Troubleshooting Additional course details: Nexus Humans JSEC - Junos Security training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the JSEC - Junos Security course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is recommended for administrators and engineers. Overview What you'll learn: Understand the differences between Citrix Virtual Apps and Desktops 2203 LTSR on-premises and the Citrix DaaS. Install, configure, and manage Citrix Cloud Connectors. Deploy and manage Virtual Delivery Agent machines to on-premises resource locations as well as in Microsoft Azure using MCS. Integrate Citrix Cloud and Citrix Virtual Apps and Desktops 2203 LTSR with Microsoft Azure Active Directory. Provide remote access with Citrix StoreFront and Citrix Gateway on Microsoft Azure. In this course you will learn how to create a new Citrix DaaS deployment on Citrix Cloud, with a resource location on Microsoft Azure. You will also learn how to migrate to Citrix DaaS from an on-premises Citrix Virtual Apps and Desktops Site. Get hands-on as the course guides you through the architecture, communications, management, installation, and configuration of Citrix DaaS on Citrix Cloud and a Microsoft Azure resource location that will host apps and desktops for your users. This course is a necessary step in enabling you with the right training and skills, to not only understand, manage, and deliver successfully, but also to make well-informed planning decisions along the way. Module 1: Introduction to Citrix DaaS New Citrix Workspace Packaging Citrix Virtual Apps and Desktops - On-Premises Site What is Citrix Cloud? Why Citrix DaaS? What is a Migration from Citrix Virtual Apps and Desktops to Citrix DaaS? Citrix Cloud Administration Module 2: Planning - Citrix DaaS Architecture, Security, and Operations Architecture and Deployment Options Citrix DaaS Security Citrix DaaS Operations Module 3: Planning - Citrix Cloud Connectors Cloud Connector Architecture Cloud Connector Services and Communications Overview Cloud Connector Operations in a Resource Location Cloud Connector Resiliency Installing, Updating, and Removing Cloud Connectors Supported Domain Scenarios for Cloud Connectors Securing Cloud Connector Communications Local Host Cache (LHC) Citrix Cloud Connector vs Delivery Controller Operations Module 4: Planning - Citrix DaaS Resource Locations Citrix DaaS Resource Locations Citrix DaaS Hosting Connections Zones Module 5: Active Directory, Authentication, and Authorization Active Directory Design Options Desktops from Non-Domain Joined VDAs Citrix Federated Authentication Service and Identity Provider Services Module 6: Planning - Provisioning VDA Workloads and Delivering Resources Master Images Machine Creation Services (MCS) in Citrix DaaS Citrix Provisioning in Citrix DaaS Machine Catalogs Delivery Groups Citrix Cloud Library Module 7: Planning - Provide Access in Citrix Cloud Selecting Between Citrix digital workspace experience and StoreFront Citrix StoreFront and Citrix digital workspace experience Communications Selecting Between Citrix Gateway Service and On-Premises Citrix Gateway Access Layer Communications User Authentication Module 8: Planning - Citrix DaaS Administration Citrix Cloud Manage and Monitor Delegated Administration Citrix DaaS Remote PowerShell Software Development Kit Manage Multiple Resource Locations Module 9: Planning - Public Cloud Considerations General Public Cloud Considerations Using Autoscale to Power Manage Machines in a Public Cloud Microsoft Azure as a Citrix DaaS Resource Location Amazon Web Services as a Citrix DaaS Resource Location Google Cloud as a Citrix DaaS Resource Location Module 10: Planning - Migrating to Citrix DaaS from Citrix Virtual Apps and Desktops Citrix Cloud Migration Options and Considerations Citrix Automated Configuration Tool Citrix Image Portability Service Module 11: Manage - Operations and Support in Citrix Cloud Citrix Cloud Connector Support Updating and Rolling Back Machine Catalogs VDA Restore Citrix Self-Help Strategy Monitor Your Environment Module 12: Introduction to Citrix DaaS on Microsoft Azure Partnering for Success Module 13: Planning - Citrix DaaS Resource Location on Microsoft Azure Overview of Citrix DaaS Components Creating a Citrix DaaS Deployment Overview Module 14: Planning - Microsoft Azure Overview Azure Virtual Network Structure Azure Virtual Network Connectivity Azure Virtual Resources Azure Active Directory Identity and Access Management Azure Active Directory Options and Considerations Module 15: Planning - Deploying Citrix DaaS on Microsoft Azure Citrix DaaS Resource Locations in Azure Citrix DaaS Components in Azure Creating and Managing Workloads in an Azure Resource Location Module 16: Planning - Provide Access to End Users Providing Access to Resources in Citrix Cloud Citrix Gateway Deployment Options Deploying Citrix Gateway or ADC in Azure GSLB and StoreFront Optimal Gateway in Hybrid Environments Module 17: Rollout - Citrix DaaS Deployment on Microsoft Azure Citrix Workspace App Rollout Preparing Migration of End-Users to Workspace Platform Module 18: Managing - Citrix DaaS Workloads on Microsoft Azure Maintaining Citrix Gateway Backup and Monitoring in Azure Maintaining Master Images in Azure Monitoring VDAs in Manage Console and Azure Module 19: Optimize - Citrix DaaS on Microsoft Azure Managing Azure Costs Using Azure Pricing Calculator - Instructor Demo Additional course details: Nexus Humans CWS-252 Citrix DaaS Deployment and Administration on Microsoft Azure training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CWS-252 Citrix DaaS Deployment and Administration on Microsoft Azure course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is for all Oracle Professionals. Specifically Database Administrators, Web Server Administrators, System Administrators, CIOs and other IT Management Professionals. Overview Upon successful completion of this course, students will be able to understand configuration for installation, configuration of a host system, using Oracle Restart framework, troubleshooting tips, how the database fits with other systems, internals of the database, database failures and other topics. In this course, students will focus on configuration on supported systems. Also how the database fits in with other systems. Oracle Database Architercture Overview The Database Instance Database Memory Structures Database Process Structures Database Storage Architecture Oracle Clusterware Configuring the Host for Standalone Installlation Host Configuration Overview Choosing a Database Host Choosing an Operating System Proprietary Unix vs Open-Source Linux Making the OS Selection Prepare an Oracle LINUX Installation Perform Oracle LINUX Installation Configure the LINUX Host Step 1 - Confirm General System Requirements Step 2 - Confirm The Operating System Platform Step 3 - Confirm LINUX Package Requirements Step 4 - Confirm Network Configuration Configure Host for Virtualization VM Technologies Configure Oracle Linux for Virtualization Step 1 - Download Linux Updates Step 2 - Check Linux Kernel Step 3 - Download Latest yum Configuration File Step 4 - Enable Oracle Linux Add-ons Step 5 - Install VirtualBox Oracle Optimal Flexible Architecture OFA Goals ORACLE_BASE ORACLE_HOME Database Files Multiple ORACLE_HOMEs Databse Software Upgrades Mutliple Oracle Software Installations GRID Infrastructure Configuration Configure the Linux Installation About ASM Devices Configure Linux Devices for ASM Partioning a Device Oracle ASMLib Configue MS Windows Devices GRID Infrastructure Installation Perform the Installation Download Unpack the Installation Package Launch the Installation Session The Installation Dialog Verify the Installation Operating System Confirmation Oracle Utilities Setup SQL*Plus Confirmation Using EM Cloud Control Troubleshooting Problems DATABASE Installation Configuraion Configure a Linux Installation System Groups & Users Configure Kernel Parameters Create the Physical Directories Configure MS Windows Installation Prerequisite Checks & Fixup Utility DATABASE Installation ABOUT THE INSTALLATION The Installation Tools About The Installation Dialog The Installation Session Log PERFORM INSTALLATION ON LINUX Download Unpack The Installation Files Set Environment Variables Launch The Installation SERVER CLASS INSTALLATION DIALOG More About The Global Database Name About Enterprise Manager Cloud Control Secure The New Database PERFORM INSTALLATION ON WINDOWS Launch The Installation POST---INSTALLATION CONFIGURATION Required Environment Variables Defining The Environment Variables About SSH VERIFY THE INSTALLATION SQL*PlusConfirmation Operating System Confirmation Firewall Configuration Accessing EM Database Express Creating Databses Using DBCA About DBCA DBCA Templates Are You Sure? DEFAULT CONFIGURATION DATABASE ADVANCED MODE DATABASE File Location Variables Database Vault and Label Security CONFIGURE AN EXISTING DATABASE DELETE A DATABASE MANAGE TEMPLATES MANUALLY CREATE A DATABASE The CREATE DATABASE Command Using Oracle Restart WHAT IS ORACLE RESTART? What Oracle Restart Does Is Oracle Restart Deprecated? Registering With Oracle Restart More About srvctl Terminal Session Configuration COMPONENT STATUS USING SRVCTL Database Status Grid Infrastructure Status Oracle Home Status CONFIGURATION USING SRVCTL Examining A Database Configuration Examining The Listener Configuration Examining The ASM Configuration Manual Registration ListenerConfiguration Modification Database ConfigurationModification STARTUP/SHUTDOWN USING SRVCTL Why Use srvctl? MANAGING ORACLE RESTART Obtaining Oracle Restart Status Start/Stop Oracle Restart Preparing for a Database Upgrade What is a Database Upgrade? Database Upgrade Methods Real World Database Upgrade Develop A Database Upgrade Plan ABOUT THE DATABASE VERSION Direct Upgrade The COMPATIBLE Database Parameter PRE-UPGRADE PREPARATIONS Oracle Warehouse Builder Oracle Label Security (OLS) Oracle Database Vault Locating The Older Database Installations THE PRE-UPGRADE INFORMATION TOOL Pre-Upgrade Information Tool Files Run The Pre---Upgrade Information Tool Examining The Pre---Upgrade Information Tool Results Upgrade to Oracle Databse 12c Launch DBUA Database Upgrade Dialog Post-Upgrade Tasks Post-Upgrade Checklist Enable Unified Auditing Migrate to Unified Auditing Database Parameter Changes Enable New Features Source Destination Specific Post-Upgrade Tasks Oracle Architecture: The Systems Infrastructure About Enterprise Architectures The Relational Database Legacy Computing Models The Multi-Tiered Computing Model Scaling Up Cloud-Based Deployment ORACLE INFRASTRUCTURE ECOSYSTEM USING ORACLE ENTERPRISE MANAGER More About EM Using EM Database Express Using EM Cloud Control Oracle Architecture: The Database Host The Database Server Stack PROCESSOR LAYER CPU Resources Memory Resources I/O & STORAGE PROCESSING OS LAYER PROCESSING MODES DATABASE SERVER VIRTUALIZATION STORAGE VIRTUALIZATION ORACLE DATABASE SERVER STACK ORACLE ENGINEERED SYSTEMS Oracle Exadata Database Platform Exalogic Cloud Machine Exalytics BI Machine Oracle Architecture: Princilples & Technology Concepts Grid Computing Principles Why Grid Computing? What Is Grid Computing? PARALLELIZATION PRINCIPLES Hardware Parallelization Grid Computing Devices Clustered Database Servers CLOUD COMPUTING PRINCIPLES Multi-Tenancy Oracle Architecture: The RDBMS Installation & the Database Instance The Database Server Software Database Versions & Releases Database Editions Using PRODUCT_COMPONENT_VERSION View The Core Database Components Using V$VERSION View Understanding The Database Version Number The COMPATIBLE Database Parameter DATABASE INSTANCE ELEMENTS Individual Elements Of A Database Instance Physical Database Elements An Operational Database installation DATABASE INSTANCE CONFIGURATIONS Single Instance Parameter Files & Instance Configuration MAX_STRING_SIZE Parameter Example Independent Instances Clustered Instances The Database Instance In A Multi-tenant Configuration RECONFIGURING A DATABASE INSTANCE Static Vs. Dynamic Parameters Dynamic Parameter Setting Parameter Setting Scope Parameter Setting Level Setting Upgrade Related Parameters DATABASE COMPONENTS Advanced Data Functionality Components Security Components High-Performance Components Administration Components Database F

Duration 5 Days 30 CPD hours This course is intended for System administrators System engineers Overview By the end of the course, you should be able to meet the following objectives: Install and configure ESXi hosts Deploy and configure vCenter Use the vSphere Client to create the vCenter inventory and assign roles to vCenter users Configure vCenter High Availability Create and configure virtual networks using vSphere standard switches and distributed switches Create and configure datastores using storage technologies supported by vSphere Use the vSphere Client to create virtual machines, templates, clones, and snapshots Configure and manage a VMware Tools Repository Create content libraries for managing templates and deploying virtual machines Manage virtual machine resource use Migrate virtual machines with vSphere vMotion and vSphere Storage vMotion Create and configure a vSphere cluster that is enabled with vSphere High Availability and vSphere Distributed Resource Scheduler Manage the life cycle of vSphere to keep vCenter, ESXi hosts, and virtual machines up to date Configure and manage vSphere networking and storage for a large and sophisticated enterprise Use host profiles to manage VMware ESXi host compliance Monitor the vCenter, ESXi, and VMs performance in the vSphere client This five-day, extended hour course takes you from introductory to advanced VMware vSphere© 8 management skills. Building on the installation and configuration content from our best-selling course, you will also develop advanced skills needed to manage and maintain a highly available and scalable virtual infrastructure. Through a mix of lecture and hands-on labs, you will install, configure, and manage vSphere 7. You will explore the features that build a foundation for a truly scalable infrastructure and discuss when and where these features have the greatest effect. This course prepares you to administer a vSphere infrastructure for an organization of any size using vSphere 8, which includes VMware ESXi? 8 and VMware vCenter Server© 8. Course Introduction Introductions and course logistics Course objectives vSphere and Virtualization Overview Explain basic virtualization concepts Describe how vSphere fits in the software-defined data center and the cloud infrastructure Recognize the user interfaces for accessing vSphere Explain how vSphere interacts with CPUs, memory, networks, storage, and GPUs Install an ESXi host vCenter Management Recognize ESXi hosts communication with vCenter Deploy vCenter Server Appliance Configure vCenter settings Use the vSphere Client to add and manage license keys Create and organize vCenter inventory objects Recognize the rules for applying vCenter permissions View vSphere tasks and events Create a vCenter backup schedule Recognize the importance of vCenter High Availability Explain how vCenter High Availability works Deploying Virtual Machines Create and provision VMs Explain the importance of VMware Tools Identify the files that make up a VM Recognize the components of a VM Navigate the vSphere Client and examine VM settings and options Modify VMs by dynamically increasing resources Create VM templates and deploy VMs from them Clone VMs Create customization specifications for guest operating systems Create local, published, and subscribed content libraries Deploy VMs from content libraries Manage multiple versions of VM templates in content libraries Configure and Manage vSphere Networking Configure and view standard switch configurations Configure and view distributed switch configurations Recognize the difference between standard switches and distributed switches Explain how to set networking policies on standard and distributed switches Configure and Manage vSphere Storage Recognize vSphere storage technologies Identify types of vSphere datastores Describe Fibre Channel components and addressing Describe iSCSI components and addressing Configure iSCSI storage on ESXi Create and manage VMFS datastores Configure and manage NFS datastores Discuss vSphere support for NVMe and iSER technologies Managing Virtual Machines Recognize the types of VM migrations that you can perform within a vCenter instance and across vCenter instances Migrate VMs using vSphere vMotion Describe the role of Enhanced vMotion Compatibility in migrations Migrate VMs using vSphere Storage vMotion Take a snapshot of a VM Manage, consolidate, and delete snapshots Describe CPU and memory concepts in relation to a virtualized environment Describe how VMs compete for resources Define CPU and memory shares, reservations, and limits Recognize the role of a VMware Tools Repository Configure a VMware Tools Repository Recognize the backup and restore solution for VMs vSphere Monitoring Monitor the key factors that can affect a virtual machine's performance Describe the factors that influence vCenter performance Use vCenter tools to monitor resource use Create custom alarms in vCenter Describe the benefits and capabilities of VMware Skyline Recognize uses for Skyline Advisor Pro Deploying and Configuring vSphere Cluster Use Cluster Quickstart to enable vSphere cluster services and configure the cluster View information about a vSphere cluster Explain how vSphere DRS determines VM placement on hosts in the cluster Recognize use cases for vSphere DRS settings Monitor a vSphere DRS cluster Describe how vSphere HA responds to different types of failures Identify options for configuring network redundancy in a vSphere HA cluster Recognize the use cases for various vSphere HA settings Configure a cluster enabled for vSphere DRS and vSphere HA Recognize when to use vSphere Fault Tolerance Describe the function of the vCLS Recognize operations that might disrupt the healthy functioning of vCLS VMs ESXi Operations Use host profiles to manage ESXi configuration compliance Recognize the benefits of using configuration profiles Managing the vSphere Lifecycle Generate vCenter interoperability reports Recognize features of vSphere Lifecycle Manager Describe ESXi images and image depots Enable vSphere Lifecycle Manager in a vSphere cluster Validate ESXi host compliance against a cluster image and remediate ESXi hosts using vSphere Lifecycle Manager Describe vSphere Lifecycle Manager automatic recommendations Use vSphere Lifecycle Manager to upgrade VMware Tools and VM hardware Network Operations Configure and manage vSphere distributed switches Describe how VMware vSphere Network I/O Control enhances performance Define vSphere Distributed Services Engine Describe the use cases and benefits of vSphere Distributed Services Engine Storage Operations Describe the architecture and requirements of vSAN configuration Describe storage policy-based management Recognize components in the vSphere Virtual Volumes architecture Configure Storage I/O Control

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Administrator IT support personnel Helpdesk support staff The secondary audience for this course is as follows: Network Engineering Staff Overview Upon completing this course, the learner can meet these overall objectives: Demonstrate an overall understanding of the Cisco Unified Communications Manager (CUCM) system and its environment Configure CUCM to support IP Phones Configure Cisco Unified Communications Manager and IM&Presence to support Cisco Jabber soft client. Configure CUCM to route calls to internal and PSTN destinations Configure User accounts and multi-level administration Demonstrate the use of Self Care Portal functionality Configure user features, including Hunt Groups, Call Pickup, and Call Park. Define the capabilities of and demonstrate the Bulk Administration Tool Define the SMART Licensing model for Cisco Unified Communications Demonstrate the use of the Unified Reporting tool Demonstrate the use of the Dialed Number Analyzer Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system Describe the components that are required for user call processing by Cisco Unity Connection Implement the various features and options that are available to users in Cisco Unity Connection Explore Cisco Unity Connection version features and functions Use the various applications, tools, and reports that are available in Cisco Unity Connection Administering Collaboration Environments (CLACE) is an instructor-led course presented by Skyline-ATS to system administrators and customers involved with the Cisco Unified Communications Manager and Cisco Unity Connection product's day-to-day operation. The CLACE course is the replacement for the CMA / UCA courses. CLACE is a lab-intensive course. The primary focus is learning by performing the configuration tasks. The amount of theory is limited to allow more time for discovery exercises. This course introduces you to the CUCM system, the necessary procedures for administering IP Phones and Users, understanding the Dial Plan, and implementing Features. The course also covers Jabber administration and Cisco Unity Connection administration features, options, and configuration settings. In addition to instructor-led lectures and discussions, you will configure CUCM and Cisco IP Phones in the lab, either in a live classroom or WebEx remote classroom environment. While the CUCM and CUC software used in the class is version 12.5.1, the course material applies to versions 8.x, 9.x, 10.x, 11.x, or 12.x of the applications. The concepts and the lab tasks are the same for most of the software versions. Define Collaboration Technology and Benefits Define Collaboration Benefits Describe On-Premise, Cloud, and Hybrid Deployments Describe On-Premise Collaboration Deployments Describe Cisco's Collaboration Endpoints Describe Cisco Collaboration On-Premise Edge Solutions Describe Cisco's Collaboration On-Premise Conferencing Solutions Describe Cisco Cloud Services Administering Initial Parameters for Cisco Unified Communications Manager Understand the On-Premise Collaboration Deployment Models Describe The Cisco Unified CM Cluster Services Define Network requirements for Collaboration Define Network Services for Collaboration Navigate Cisco Unified CM Discovery 1: Configure Cisco Unified Communications Manager Initial Parameters Explore Cisco Unified CM Groups Discovery 2: Configure the Cisco UCM Core Systems Settings Exploring Endpoints and the Registration Process Identify Cisco Endpoint Solutions Explore the Boot up Process of an Endpoint Describe Power Over Ethernet Discovery 3: Configure an Access Switch for an Endpoint Describe IP Network Settings Discovery 4: Deploy an IP Phone Through Auto and Manual Registration Discovery 5: Administer Endpoints in Cisco Unified Communications Manager Managing Users in Cisco Unified Communications Manager Analyze Cisco UCM Users Types and Settings Describe Methods for Authenticating Cisco UCM Users Discovery 6: Create Local User Accounts Discovery 7: Adding Users in Cisco Unified Communications Manager Describing a Basic Dial Plan Describe the Concepts of a Dial Plan and Call Routing Describe Elements of Call Routing Explore Digit Manipulation and Translation Patterns Discovery 8: Create a Basic Dial Plan Describing Class of Service Explore the Concepts of Class of Control Discovery 9: Explore Partitions and Calling Search Spaces Discovery 10: Explore Private Line Automatic Ringdown (PLAR) Enabling Endpoints and Features Configure a Cisco Jabber Endpoint in Cisco UCM Discovery 11: Implementing Common Endpoint Features (Configuring Hunt Groups and Call Coverage) Explore Mobility Discovery 12: Implement Mobility Implementing Media Resources in Cisco Unified Communications Manager Media Resource Overview Media Resource Selection and Access Control Audio and Video Conference Bridge Devices Audio and Video Conference Bridge Integration Options Discovery 13: Configuring Media Resources Reporting and Maintenance Explore the Troubleshooting Process Describe Reporting and Maintenance Tools Describe the Cisco Real-Time Monitoring Tool Discovery 14: Use Reporting and maintenance Tools Describing Cisco Instant Messaging and Presence Describe Cisco IM and Presence Features and Architecture Clustering Describe Cisco IM and Presence Components and Communication Flows Enabling Jabber Cisco Jabber Deployment Modes Discovery 15: Deploy an On-Premise Cisco Jabber Client for Windows Configure Unity Connection Integration Overview of Cisco Unity Connection Integration SIP Integration Typical Integration Mistakes Integration Considerations Discovery 16: Configure the integration between Cisco Unity Connection and Cisco UCM Discovery 17: Configure Voicemail Users Configuring Cisco Unity Connection Call Handlers Call handler Overview System Call Handler Caller Input Operator Call Handler Goodbye Call Handler Directory Handler Interview Handler Troubleshooting Cisco Unity Connection Overview of Cisco Unity Connection Troubleshooting Options Integration Troubleshooting Tools Cisco Real-Time Monitoring Tool Discovery 18: Troubleshoot Cisco Unity Connection Additional course details: Nexus Humans Cisco Administering Collaboration Environments (CLACE) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Administering Collaboration Environments (CLACE) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Customers, cloud architects, systems engineers, data center administrators, and cloud administrators with experience in managed services or managing a service provider environment. Overview By the end of the course, you should be able to meet the following objectives: Deploy VMware Cloud Director Manage VMware Cloud Director to meet the service provider needs Create and manage VMware Cloud Director organizations and vApps to fulfill business needs Create and manage VMware Cloud Director catalogs Transfer virtual machine workloads from VMware vSphere into and out of VMware Cloud Director Configure networking for organizations and vApps with the help of VMware NSX-T Data Center Managing resources from the VMWare Cloud Director console and using VMware vRealize Operations Manager Enabling VM and Named Disk Encryption Creating VM sizing and placement policies Understand vApps and VM operations and actions In this five-day course, you focus on installing, configuring, and managing VMware Cloud Director 10.3. You learn about workload provisioning, the creation of organizations, virtual data centers (VDCs), catalog services that include predefined virtual machines, and on-demand VMware NSX-T Data Center networks.This course also covers interfacing VMware Cloud Director with other systems and the integration and use of VMware vRealize Orchestrator for VMware Cloud Director. You learn about different networks that a system administrator and an organization administrator can configure and use with virtual machines (VMs). This course also discusses how to monitor various VMware Cloud Director objects using VMware vRealize Operations. Course Introduction Introductions and course logistics Course objectives Software-Defined Data Center and VMware Validated Design Define Software Defined Datacenter (SDDC) Discuss VMware offerings for Cloud-Based Services Discuss the deployment options for VMware Cloud Director Discuss VMware Validated Design Recognize the design considerations when creating a cloud environment on the SDDC using VMWare Cloud Foundation vCloud Director Deployment and Configuration Discuss the deployment options for VMware Cloud Director Explain the two-stage deployment of VMware Cloud Director cells Discuss failover mechanisms (automatic and manual) with VMware Cloud Director cells Define switchover, promote, and fencing options of the VMware Cloud Director appliance Understand the VMware Cloud Director appliance enhancements VMware Cloud Director Provider Configuration Describe how the compute resources are provided to VMware Cloud Director Describe how storage is provided to VMware Cloud Director Configure and manage storage for Virtual Datacenters (VDCs) Briefly discuss network pools, external networks, and Tier-0 Gateways Showcase VMware Cloud Director integration with vCenter Server and NSX-T Data Center Describe VMware Cloud Director organizations Understand organization policies Explain how to access an organization using various portals Understand organization VDC Discuss what is Linked Clone and Fast Provisioning Understand the use cases of Allocation Models VMware Cloud Director User, Roles and Quota Management Discuss user-bundle Describe role-based access Explain custom roles and rights Describe and configure LDAP integration with Active Directory Discuss OIDC authentication methods Describe SAML identity provider VMware Cloud Director Virtual Machines and vApps Understand standalone VMs Discuss the VM managing operations Explain VM properties Discuss deployment methods of vApps Discuss the vApp managing operations Discuss the vApp lease policies Understand the vApps and VM actions Explain vApp and VM badges VMware Cloud Director Content Libraries Explain the purpose of catalogs and how to create a catalog organization Define catalog management and sharing catalogs inside and between organizations Explain medias in VMware Cloud Director and its usage Discuss vApp templates Understand vApp template operations Describe the purpose and usage of Open Virtualization Format (OVF) Discuss organization VDC templates VMware Cloud Director Networking Discuss organization VDC networks List the types of organization VDC networks Describe the edge gateway services Explore the services offered by the edge gateway Discuss sub-allocation IP pool and its use cases Discuss DHCP, NAT, load balancer, and firewall services on the edge gateway Discuss SNAT, DNAT, NO SNAT, and NO DNAT use cases Discuss vApp networks List the various types of vApp networks Discuss routed, isolated, and direct vApp networks Managing billing and reports of vCloud Director objects using Tenant vApp VMware Cloud Director Storage and Compute Describe named disks and shared named disks Demonstrate how to attach and detach a named disk and a shared named disk Describe methods of sharing the named disk Discuss the implications of deleting VMs that have an attached named disk Discuss how VMware Cloud Director VMs and disks are encrypted Explain the storage policy capabilities Demonstrate how VM sizing and placement policies are published Discuss vCenter server and VMware Cloud Director IOPS storage policies usage Discuss how to enable and use the storage IOPS limitation in VMware Cloud Director Describe the storage policy supported entities Extensibility and UI Additional Features Explain custom advisories, global search, guided tours, data exporter, keyboard shortcuts, and quick search Understand vcd-cli supported commands Discuss various vcd-cli tools VMware Cloud Director Resource Monitoring Identify log locations for VMware Cloud Director Manage vSphere and cloud resources from VMware Cloud Director Understand monitoring of objects from VMware Cloud Director portals Briefly introduce vRealize Operations Manager Integrate VMware Cloud Director with vRealize Operations Manager Configure VMware Cloud Director Management Pack Understand dashboard, metrics, alerts, alert definition, and reports Additional course details:Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware Cloud Director: Install, Configure, Manage [v10.3] training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware Cloud Director: Install, Configure, Manage [v10.3] course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Customers, cloud architects, systems engineers, data center administrators, and cloud administrators with experience in managed services or managing a service provider environment Overview By the end of the course, you should be able to meet the following objectives: Describe the advanced architecture of a VMware Cloud Director environment Design Cloud Director Federation Explain use cases for CPOM Explain basic concepts of NSX-V and NSX-T design with VMware Cloud Director Discuss the integration of AVI Load Balancer Services Explain use of migration tools from NSX-V to NSX-T Data Center Explain the integration of Advanced Load Balancer with NSX Discuss the use cases for NSX Advanced Load Balancer Describe the architecture of VMware vCloud Availability for vCloud Director Discuss the use cases for migration with vCloud Availability Describe the architecture of vRealize Operations in a Service Provider Environment Explain the use cases for vRealize Operations Tenant App Explain VMware Cloud Director orchestration and extensibility Explain use cases for XaaS Integration Discuss UI customization for Service Provider and Tenants This five-day, hands-on training course provides you with the advanced knowledge, skills, and tools to design and utilize a cloud solution based on VMware Cloud Director?. Besides learning about an advanced cloud architecture, you learn about the integration of VMware Cloud Director with the products VMware Cloud Director Availability?, VMware vRealize© Orchestrator?, VMware vRealize© Operations? (including the Tenant App), VMware NSX-T© Data Center and VMware NSX© Advanced Load Balancer? (Avi Networks). This course covers the migration from VMware NSX© for vSphere© (NSX-V) to VMware NSX-T© Data Center in a VMware Cloud Director environment. You learn about how the NSX Advanced Load Balancer can be used and integrated in a service provider environment. Besides the advanced know-how of the vRealize Operations Tenant App and Cloud Availability, the course also discusses the extensibility and orchestration of workflows in Cloud Director. For all the topics covered in the class, intensive hands-on labs will be taken by the students to provide proper insights into all the products. Course Introduction Introductions and course logistics Course objectives Advanced VMware Cloud Director Architecture Explain the basic concepts and terminologies in a VMware Cloud Director environment Describe the basic architecture of a VMware Cloud Director environment Follow a proven process to design and deploy a cloud solution Gather and analyze business and application requirements Document design requirements, constraints, assumptions, and risks Use a systematic method to evaluate and document design decisions Explain the differences between conceptual, logical, and physical designs Describe the concepts of Provider SLAs Discuss the advantages of standardized and flexible cloud platforms Explain how you can use a building-block design approach with VMware products to architect a flexible but standardized cloud environment Impact on Monetization of service definitions Discuss the design and implications of a vSphere Design for the Cloud Platform Explain the use of Single vs. Stretched vs. Multi-Site deployments Design Cloud Director Federation Explain use cases for CPOM NSX for vSphere vs. NSX-T and Migration Describe the NSX Management cluster architecture, components, and communication channels Identify the workflows involved in configuring the NSX Management cluster Validate and troubleshoot the NSX Management cluster formation Explain basic concepts of NSX-V and NSX-T design with VMware Cloud Director Discuss the use cases for Edge Services Discuss the use cases for Distributed Network Services Discuss the features available in NSX-V vs. NSX-T Explain the integration of external networks (such as MPLS, DirectConnect) Explain the integration of 3rd party network services (NON-VMware Edge Services, WAF) Discuss the integration of AVI Load Balancer Services Discuss different migration scenarios Explain pre-requisites for migration from NSX-V to NSX-T Explain use of migration tools from NSX-V to NSX-T NSX Advanced Load Balancer Explain basic concepts of NSX Advanced Load Balancer Explain the integration of NSX Advanced Load Balancer with NSX Discuss the use cases for NSX Advanced Load Balancer VMware vCloud Availability Describe the architecture of VMware vCloud Availability for vCloud Director Explain the prerequisites of vCloud Availability for Cloud Director Discuss the implementation of vCloud Availability for Cloud Director Discuss the use cases for migration with vCloud Availability Explain setup of data seeds for vCloud Availability Discuss the use cases for Disaster Recover as a Service with vCloud Availability Explain connectivity for vCloud Availability to Cloud use cases Understand requirements for vCloud Availability OnPrem to Cloud failover and failback vRealize Operations Tenant App / Chargeback Describe the architecture of vRealize Operations in a Service Provider Describe the architecture of vRealize Operations Tenant App Explain the use cases for vRealize Operations Tenant App Explain use cases for vRealize Operations Manager in Service Provider environments Discuss vRealize Operations Manager Management Packs Explain advanced troubleshooting in service provider environments with vRealize Operations Manager Discuss architecture and integration of vRealize Operations Manager Tenant App Explain connectivity of the vRealize Operations Manager Tenant App Discuss user and role management of the vRealize Operations Manager Tenant App Describe billing policy definition in the vRealize Operations Manager Tenant App VMware Cloud Director Orchestration Explain VMware Cloud Director orchestration Explain vRealize Orchestrator use cases Describe the architecture of vRealize Orchestrator in a Service Provider environment Explain use cases for VMware Cloud Director blocking tasks Explain use cases for XaaS Integration Design workflows, objects Discuss UI customization for Service Provider and Tenants Explain integration of custom elements in VMware Cloud Director Explain use cases for Extensibility SDK Additional course details:Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware Cloud Director: Advanced Workshop [v10.2] training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware Cloud Director: Advanced Workshop [v10.2] course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for System administrators System engineers Overview By the end of the course, you should be able to meet the following objectives: Describe the software-defined data center (SDDC) Explain the vSphere components and their function in the infrastructure Install and configure VMware ESXi™ hosts Deploy and configure VMware vCenter Server Appliance™ Use VMware vSphere Client™ to manage the vCenter Server inventory and the vCenter Server configuration Manage, monitor, back up, and protect vCenter Server Appliance Create virtual networks with vSphere standard switches Describe the storage technologies supported by vSphere Configure virtual storage using iSCSI and NFS storage Create and manage VMware vSphere VMFS datastores Use the vSphere Client to create virtual machines, templates, clones, and snapshots Create a content library and deploy virtual machines from templates in the library Manage virtual machine resource use and manage resource pools Migrate virtual machines with VMware vSphere vMotion and VMware vSphere Storage vMotion Create and manage a vSphere cluster that is enabled with VMware vSphere High Availability and VMware vSphere Distributed Resource Scheduler™ Create virtual networks with VMware vSphere Distributed Switch™ and enable distributed switch features Discuss solutions for managing the vSphere life cycle Use VMware vSphere Lifecycle Manager™ to apply patches and perform upgrades to ESXi hosts and virtual machines Use host profiles to manage ESXi configuration compliance Describe how vSphere storage APIs help storage systems integrate with vSphere Configure and use virtual machine storage policies Discuss the purpose and capabilities of VMware vSphere with Kubernetes and how it fits into the VMware Tanzu™ portfolio This five-day, intensive course takes you from introductory to advanced VMware vSphere© 7 management skills. Building on the installation and configuration content from our best-selling course, you will also develop advanced skills needed to manage and maintain a highly available and scalable virtual infrastructure. Through a mix of lecture and hands-on labs, you will install, configure and manage vSphere 7. You will explore the features that build a foundation for a truly scalable infrastructure and discuss when and where these features have the greatest effect. This course prepares you to administer a vSphere infrastructure for an organization of any size using vSphere 7, which includes VMware ESXi? 7 and VMware vCenter Server© 7. Course Introduction Introductions and course logistics Course objectives Introduction to vSphere and the Software-Defined Data Center Explain basic virtualization concepts Describe how vSphere fits into the software-defined data center and the cloud infrastructure Explain how vSphere interacts with CPUs, memory, networks, and storage Recognize the user interfaces for accessing the vCenter Server system and ESXi hosts Use VMware Host Client? to access and manage ESXi host Virtual Machines Create and remove a virtual machine Provision a virtual machine with virtual devices Identify the files that make up a virtual machine Explain the importance of VMware Tools vCenter Server Describe the vCenter Server architecture Discuss how ESXi hosts communicate with vCenter Server Deploy and configure vCenter Server Appliance Use the vSphere Client to manage the vCenter Server inventory Add data center, organizational objects, and hosts to vCenter Server Use roles and permissions to enable users to access objects in the vCenter Server inventory Back up vCenter Server Appliance Monitor vCenter Server tasks, events, and appliance health Use vCenter Server High Availability to protect a vCenter Server Appliance Configuring and Managing Virtual Networks Create and manage standard switches Describe the virtual switch connection types Configure virtual switch security, traffic-shaping and load-balancing policies Compare vSphere distributed switches and standard switches Configuring and Managing Virtual Storage Identify storage protocols and storage device types Discuss ESXi hosts using iSCSI, NFS, and Fibre Channel storage Create and manage VMFS and NFS datastores Explain how multipathing works with iSCSI, NFS, and Fibre Channel storage Deploy virtual machines on a VMware vSAN? datastore Virtual Machine Management Use templates and cloning to deploy new virtual machines Modify and manage virtual machines Create a content library and deploy virtual machines from templates in the library Dynamically increase the size of a virtual disk Use customization specification files to customize a new virtual machine Perform vSphere vMotion and vSphere Storage vMotion migrations Create and manage virtual machine snapshots Examine the features and functions of VMware vSphere© Replication? Resource Management and Monitoring Discuss CPU and memory concepts in a virtualized environment Describe what over commitment of a resource means Describe methods for optimizing CPU and memory usage Use various tools to monitor resource use Create and use alarms to report certain conditions or events vSphere Clusters Describe options for making a vSphere environment highly available Explain the vSphere HA architecture Configure and manage a vSphere HA cluster Examine the features and functions of VMware vSphere© Fault Tolerance Configure a vSphere cluster using ESXi Cluster Quickstart Describe the functions of a vSphere DRS cluster Create a vSphere DRS cluster Network Scalability Configure and manage vSphere distributed switches Describe how VMware vSphere© Network I/O Control enhances performance Explain distributed switch features such as port mirroring and NetFlow vSphere Lifecycle Management Describe how VMware vSphere© Lifecycle Manager? works Use vSphere Lifecycle Manager to update ESXi hosts in a cluster Host and Management Scalability Use host profiles to manage ESXi configuration compliance Create and manage resource pools in a cluster Storage Scalability Explain why VMware vSphere© VMFS is a highperformance, scalable file system Explain VMware vSphere© Storage APIs - Array Integration, VMware vSphere© API for Storage Awareness?, and vSphere APIs for I/O Filtering Configure and assign virtual machine storage policies Create VMware vSAN? storage policies Configure VMware vSphere© Storage DRS? and VMware vSphere© Storage I/O Control Discuss vSphere support for NVMe and iSER Introduction to vSphere with Kubernetes Differentiate between containers and virtual machines Identify the parts of a container system Recognize the basic architecture of Kubernetes Describe a basic Kubernetes workflow Describe the purpose of vSphere with Kubernetes and how it fits into the VMware Tanzu portfolio Explain the vSphere with Kubernetes supervisor cluster Describe the Tanzu Kubernetes Grid service Additional course details:Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware vSphere: Fast Track [v7.0] training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware vSphere: Fast Track [v7.0] course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

This very practical and focused one-day workshop enables end-users, technical experts, proponents, internal customers and other key stakeholders to work with procurement and contracting to develop effective specifications and scopes of work, to ensure fit-for-purpose outcomes. The programme empowers participants to collaborate with all key stakeholders. This workshop will help participants: Understand the importance and value of clear and effective specifications Differentiate between the different methods of creating specifications and when to apply them Develop robust specification templates to ensure consistency Understand the use of appropriate language (critical to creating effective specifications) Appreciate the need to develop specifications in cooperation with stakeholders Make use of techniques such as value analysis and value engineering to define 'fit for purpose' in the context of creating effective specifications Embed key KPIs into the specification to ensure delivery Manage and mitigate legal and contractual risks in the specification 1 Introduction Learning outcomes Learning styles Plan for the day 2 The importance of effective specifications Scopes of work Impact of poor scopes of work Examples of costly errors 3 The critical role of language Terminology in creating effective specifications and scopes of work Problems of communication Lack of detail or too prescriptive 4 Encouraging cooperation Technical and commercial experts with responsibility for developing robust effective specifications and scopes of work Managing stakeholders' expectations Working with contractors 5 Types of specification Exploring and using the various approaches to the development of appropriate specifications and scopes of work Output Performance Technical Functional Solutions-based 6 The role of value analysis Value engineering in the process of developing scopes of work and specifications 7 Specifications and contracts The legal and contractual impact of poor specifications and scopes of work How to embed scopes of work and specification outputs into tender and quotation documents 8 Specifications as a management tool Developing KPIs and SLAs framed around robust effective specifications and scopes of work Negotiating with contractors Negotiating with stakeholders

The aim of this course is to provide project managers, project engineers and project support staff with a toolkit they can use on their projects. The tools range from the simple that can be used on all projects to the advanced that can be used where appropriate. This programme will help the participants to: Identify and engage with stakeholders Use tools for requirements gathering and scope management Produce better estimates using a range of techniques Develop more reliable schedules Effectively manage delivery DAY ONE 1 Introduction Overview of the programme Review of participants' needs and objectives 2 Stakeholder management Using PESTLE to aid stakeholder identification Stakeholder mapping The Salience model Stakeholder engagement grid 3 Requirements management Using prototypes and models to elucidate requirements Prioritising techniques Roadmaps Requirements traceability 4 Scope management Work breakdown structures Responsibility assignment matrix 5 Delivery approaches Sequential Agile 6 Estimating Comparative estimating Parametric Bottom-up Three-point estimating Delphi and Planning Poker Creating realistic budgets DAY TWO 7 Scheduling Critical path analysis Smoothing and levelling Timeboxing Team boards Monte Carlo simulations Probability of completion 8 People management Situational Leadership The Tuckman model Negotiation Conflict management Belbin 9 Monitoring and control Earned value management 10 Course review and action planning Identify actions to be implemented individually Conclusion PMI, CAPM, PMP and PMBOK are registered marks of the Project Management Institute, Inc.