3791 Engineer courses delivered Online

Duration 4 Days 24 CPD hours This course is intended for Account and project managers Contact Center Enterprise (CCE) administrators Deployment engineers Technical sales Overview After taking this course, you should be able to: Navigate CCE configuration and scripting tools Configure a dialed number, call type, and media routing domain Build a basic Cisco Intelligent Contact Management (ICM) script Configure agents and skill groups Configure basic Interactive Voice Response (IVR) functionality Implement attributes and precision queues Configure Ring-No-Answer (RONA) using CCE configuration tools Configure and populate an agent team and primary supervisor Improve agent efficiency through finesse enhancements Build and test a basic Voice XML (VXML) application Implement roles, departments, and business hours Run Cisco Unified Intelligence Center (CUIC) reports using the Reporting tool The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course teaches you the contextual information around call flow between components in the Cisco© Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment. Cisco Unified Contact Center Review Contact Center Basics Components and Architecture Deploying Basic Call Settings Associate Basic Call Settings Explore Media Routing Domains Building a Basic Cisco Unified Contact Center Enterprise Script Introduce Script Editor Use Script Editor Nodes Configuring Basic Agent Functionality Introduce Agent Functionality Configure Agent Desk Settings Configuring Basic Call Treatment and Queuing Explore Media Server and Files Introduce Microapps Implementing Precision Routing Introduce Precision Routing Basics Examine the Migration Path Configuring RONA Support Introduce RONA Functionality Identify RONA Timeout Considerations Configuring Agent Teams and Supervisors Configuring Teams and Supervisors Explore Agent Roles Administering the Cisco Finesse Desktop Administering Cisco Finesse Desktop Introduce Cisco Finesse Administration Implementing Voice XML Applications Introduce VXML Build a Basic Call Studio Project Configuring Roles, Departments, and Business Hours Examine Post-Call Survey Functionality Configure Post-Call Survey Running Unified CC Enterprise Reports with Unified Intelligence Center (IC) Configure Unified CC Enterprise Administrators Configure Departments

Duration 5 Days 30 CPD hours This course is intended for Cisco Unified Communications system channel partners and resellers. • System and technical support engineers. • Customers who are deploying and maintaining Cisco Unified CCE solution products. Overview Upon completing this course, the learner will be able to meet these overall objectives: • Understand CCE solutions, architecture, solution options, deployment models, integrated features and call flow options. • Apply advanced scripting principles using the expression editor and custom functions and implement silent monitoring and recording. • Understand Cisco Finesse administration and how to set up reason/wrap-up codes, desktop layout, custom variables, and workflow applications and implement Finesse IP Phone Agent. • Understand and implement VoiceXML applications and configure access to an external database via the VXML Server. • Understand the concepts behind translation routing to include when, why, and how to implement translation routing in a Cisco Unified CCE or traditional ICM environment. • Implement Cisco Unified CCE Options including Cisco Outbound dialing, Courtesy Callback, Agent Greeting/Whisper announcements, and Mobile Agent. • Understand advanced CUIC reporting concepts including administration, importing reports, and custom reporting. Helps prepare learners to implement more advanced functions and options in the Cisco Unified CCE environment. Cisco Unified Contact Center Enterprise Overview Lesson 1: Presenting Cisco Unified Contact Center Enterprise Lesson 2: Cisco Unified CCE Core Components Lesson 3: Cisco Unified CCE Options Lesson 4: Basic Call Flow Models Implementing Business Rules Lesson 1: Advanced Scripting and Routing Lesson 2: ICM Scripting Variables, Expressions, Formulas and Functions Lesson 3: Silent Monitoring and Recording Lesson 4: Advanced CVP Configurations Using Finesse Administration Lesson 1: Finesse Overview Lesson 2: Finesse Administration Lesson 3: Finesse IP Phone Agent Using CVP VoiceXML Applications Lesson 1: Basic VoiceXML Functionality Lesson 2: Using Call Studio Lesson 3: ICM Scripting for VoiceXML Applications Translation Routing Lesson 1: Traditional Translation Routing Lesson 2: Translation Routing to CVP Configuring Cisco Unified CCE Options Lesson 1: Cisco Outbound Option Lesson 2: Courtesy Callback Lesson 3: Agent Greeting/Whisper Announcements Lesson 4: Mobile Agent CUIC Reporting for the Advanced User Lesson 1: CUIC Overview Lesson 2: CUIC Administration Lesson 3: Importing and Using CVP Reports Lesson 4: Custom Reporting

Duration 2 Days 12 CPD hours This course is intended for Develop for experienced IT Professionals familiar with Citrix Virtual Apps and Desktops 7.1x in an on-premises environment. Potential students include administrators, engineers, and architects designing or deploying Citrix Virtual Apps and Desktops workloads on Microsoft Azure. Overview Prepare the Azure environment for secure integration with Citrix Virtual Apps and Desktops Deploy and manage Virtual Delivery Agent machines in Microsoft Azure using Machine Creation Services Integrate Citrix Cloud and Citrix Virtual Apps and Desktops with Microsoft Azure Active Directory Design Machine Catalogs and virtual machines on Microsoft Azure Resource Manager Provide remote access with Citrix StoreFront and Citrix Gateway on Microsoft Azur Students learn to deploy and manage the Citrix Virtual Apps and Desktops apps and desktops in Microsoft Azure. Students gain the skills to plan the machine catalog and virtual machine design based in Microsoft?s public cloud and get hands-on practice deploying those machines using Machine Creation Services. Students will also learn about additional Azure considerations including maintenance and power management which are critical in a cloud environment. For remote access, students will learn to configure Citrix StoreFront and Citrix Gateway on the Azure platform. This course focuses on Microsoft Azure as a Citrix Cloud resource location however concepts are relevant to both Citrix Cloud and fully managed Citrix Virtual Apps and Desktops sites. Citrix Virtual Apps and Desktops on Azure Overview Defining IAAS Citrix Virtual Apps and Desktops Azure Deployment Models Azure Fundamentals Review Azure Management Azure Locations Citrix Virtual Apps and Desktops Integration with Azure Active Directory Active Directory Basics Active Directory Usage Connecting On-premises Active Directory to Azure Azure Role Based Access Control Connecting to Microsoft Azure Azure Connectivity Cloud Connectors in Azure Creating Citrix Virtual Apps and Desktops Host Connections to Azure Deploying Apps and Desktops using Machine Creation Services Master Image Preparation Machine Creation Services in Azure Considerations for Deploying onto Azure Providing Access to End Users StoreFront Locations Citrix ADC Locations Multiple Citrix Virtual Apps and Desktops Zones in Azure Regions Maintaining Infrastructure and VDAs in Microsoft Azure Maintaining Infrastructure Maintaining Resources Power Management Plan for a Successful POC Planning your next steps

Duration 2 Days 12 CPD hours This course is intended for Security professionals, System engineers, channel partners, service partners, and end users with one-or-more years of experience in implementing IT security technologies (Network, Applications, and Systems) Overview This course will enable students to configure, monitor, manage, and optimize the SonicWall Next-Gen firewall appliances running SonicOS to effectively defend against evolving and emerging network and cyber security threats. Upon completion of the course, the students will be able to configure the SonicWall firewall for Secure and Remote Connectivity, Network Optimization, and Advanced Threat Protection. The SonicWall Network Security Administration course provides students the required background, knowledge and hand-on experience to begin designing, implementing and troubleshooting SonicWall Network Security Appliances running SonicOS firmware. ÿThe SNSA course and certification replaces the NSBA course and the CSSA certification. The NSBA course will End-of-Life on June 30th, 2018. The CSSA certification will continue to be valid for 2 years after successfully passing the examination. Course Outline The instructor-guided portion of theÿcurriculum provides a suite of intensive ILTÿscenario-based sessions, wherein you learn to configure, manage, and monitor aÿSonicWall Next-Gen firewall in a risk-free lab environment Additional course details: Nexus Humans SonicWALL Network Security Administrator - SNSA - NA training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the SonicWALL Network Security Administrator - SNSA - NA course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for Storage and system administrators using HP Data Protector software, System Engineers, Consultants, Project Managers, Professional Services, and Sales. Overview Upon successful completion of this course, you should be able to:Install and distribute HP Data Protector software in your environmentConfigure the HP Data Protector software productConfigure your tape and disk-based backup solutions for use with HP Data Protector softwareUse HP Data Protector software to run backups and restores, and monitor these sessions from both the Data Protector GUI and command lineManage the HP Data Protector software Internal Database (IDB)Create custom reports and notification proceduresSecure your installation by configuring user access and adding security to the Cell Manager and DP client systemsPrepare your client to recover from a disaster situationUnderstand the Data Protector processes and perform basic troubleshooting of your installation The hands-on lab exercises reinforce the theory sessions to ensure a thorough understanding of backup and recovery concepts, the functionality of the software and its application to typical storage implementations. The hands-on lab exercises reinforce the theory sessions to ensure a thorough understanding of backup and recovery concepts, the functionality of the software and its application to typical storage implementations. Additional course details: Nexus Humans DP120 Data Protector 9.x Essentials training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the DP120 Data Protector 9.x Essentials course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Customers: Administrators, developers, web developers, and managers who are managing the Asset Manager 9.x product- Channel Partners and HP C&I Personnel: Consultants, system architects, integrators, and planners who help customers with Asset Manager 9.x implementations- HP Engineers: HP personnel who provide pre-sales and post-sales support for Asset Manager 9.x Overview At the end of the course, you should be able to:? Describe an evolutionary approach to assetmanagement? Explain the capabilities provided by AssetManager's core modules? Use the clients to navigate within Asset Manager'score tables? Create a database? Create and manage portfolio items? Reconcile software installations with softwarelicenses? Write scripts to extend Asset Manager'sfunctionality? Create queries and views to filter data? Configure Asset Manager security and controldatabase access? Import and export data using Asset Manager? Schedule automatic processes This five-day instructor-led training course is designed to provide the essential skills and knowledge needed to configure, deploy, and use Asset Manager 9.40 to successfully implement an asset management solution. This five-day instructor-led training course is designed to provide the essential skills and knowledge needed to configure, deploy, and use Asset Manager 9.40 to successfully implement an asset management solution. Additional course details: Nexus Humans AM120 - Asset Manager 9.x Software - Essentials training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the AM120 - Asset Manager 9.x Software - Essentials course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for System administrators System engineers Overview By the end of the course, you should be able to meet the following objectives: List the use cases for vRealize Suite Lifecycle Manager Describe the architecture of vRealize Suite Lifecycle Manager Deploy and configure vRealize Suite Lifecycle Manager Create, manage, and scale vRealize Suite Lifecycle Manager environments Add VMware vRealize Suite products to vRealize Suite Lifecycle Manager Manage vRealize Suite products with vRealize Suite Lifecycle Manager Use vRealize Suite Lifecycle Manager to perform content lifecycle management Troubleshoot day-to-day operations of vRealize Suite Lifecycle Manager This two-day course features hands-on training that focuses on installing, configuring, and managing VMware vRealize© Suite Lifecycle Manager?, which includes products such as VMware vRealize© Operations?, VMware vRealize© Log Insight?, and VMware vRealize© Automation?. This course prepares you to administer a vRealize infrastructure for an organization. Course Introduction Introductions and course logistics Course objectives Introduction to Lifecycle Manager Describe the use cases for Lifecycle Manager List the features of Lifecycle Manager List system requirements for Lifecycle Manager Use vRealize Easy Installer to deploy Lifecycle Manager Verify that a Lifecycle Manager deployment is successful Lifecycle Manager Configuration Create SSL certificates for vRealize Suite product instances Import custom SSL certificates Add Lifecycle Manager infrastructure elements Create a Lifecycle Manager private cloud environment Add vRealize Suite product Installation media Adding vRealize Suite Applications Deploy a new vRealize Suite product Manage a vRealize Suite product using Lifecycle Manager Add an existing vRealize Suite product to an environment Day 2 Operations Perform On-going Management Tasks Monitor environment health Ensure product configuration compliance Scale-out VMware Identity Manager? Replace an existing certificate with a new one Manage SDDC content Perform source control Describe content pipelines Describe check-in and multi check-in feature Use content from Marketplace Lifecycle Manager Migration List the migration options available for Lifecycle Manager Migrate Lifecycle Manager using vRealize Easy Installer Troubleshooting Lifecycle Manager Access log files in Lifecycle Manager Configure the vRealize Log Insight Agent Use tools and log data to troubleshoot common problems

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: IT Solution Architects Network Security Architects Networking Admin and Operations Networking Field Engineers In this workshop you will learn why we are implementing Assurance, and what does looks like and key features. We will also discuss the Cisco DNA center appliance and workflow and tasks associated with an implementation. Module 1: Introduction to Cisco DNA Center Assurance Introduction to DNA Center System Architecture Key Features and Use Cases Introduction to Cisco ISE and DNAC-ISE integration Module 2: Design Network design options Sites Creating Enterprise and Sites Hierarchy Configuring General Network Settings Loading maps into the GUI IP Address Management Software Image Management ? Lab on Day 5 Network Device Profiles AAA SNMP Syslog IP address pools Creating Enterprise and Guest SSIDs ? Lab on Day 2 Creating the wireless RF Profile Cresting the Guest Portal for the Guest SSIDs Network profiles ? Lab on Day 2 Authentication templates Module 3: Discovery and Provision Device Discovery and Protocols Devices Onboarding Assigning Devices to a site Provisioning device with profiles Plug and Play Templates Templates for Day-0 Templates for Day-N operations Module 4: Monitoring Device, Client, and Application Health DNAC Telemetry Monitoring Network Device Health and Performance Monitoring Wired and Wireless Client Health and Performance Monitoring Application Health and Performance Module 5: Application Visibility and DNAC Integration with Umbrella Monitoring Application Visibility in DNA Center Umbrella Introduction DNA Center Umbrella Integration and Use Cases Module 6: Troubleshooting Issues, Observing Insights and Trends Detect Issues, Insights, and Trends in the Network DNA Center Integration with other tools for Monitoring and Management Module 7: Troubleshooting using Cisco DNA Center Assurance Tools DNAC Assurance Troubleshooting Tools Using Sensor Tests Using Intelligent Capture Spectrum Analysis Module 8: DNAC and Thousand Eyes Introduction to ThousandEyes ThousandEyes Use Cases DNA Center and ThousandEyes Integration Module 9: AI Analytics and Machine Learning in DNA Center Overview of AI Analytics and ML (Machine Learning) DNA Center AI and ML Use Cases Module 10: DNA Center Maintenance DNA Center Reports DNA Center Backup and Restore

Duration 1 Days 6 CPD hours This course is intended for his course is designed to provide a preview of Red Hat Enterprise Linux 8 to experienced IT professionals, including: Linux system administrators, DevOps engineers, and Cloud administrators. Overview In this course, you will use the Microsoft 365 productivity apps to work collaboratively with others. You will: Identify the Microsoft 365 apps. Create a team and conduct online meetings with Microsoft Teams. Create a plan and manage team activities with Planner. Use Forms to create a form and collect responses. Post, organize, and view videos in Stream. Use Sway to create digital stories and content. Automate your workflow by connecting apps with Power Automate. This course builds on your foundational knowledge of the Microsoft© 365 core apps and takes a deeper look at some of the productivity apps beyond Microsoft Word, Excel©, and PowerPoint©. Knowing that productivity often begins with assembling the right people, this course starts with the Teams© app that is used to collaborate on shared files and conduct online meetings. The connection between Planner and Teams is established to keep the group's work on schedule. The Forms app is introduced as a tool for collecting information that can be used to help determine your next course of action. The apps designed to handle media assets are introduced: Stream to manage video resources and Sway© to create digital stories. Finally, the power of automating your work processes is introduced in Power Automate, with students using the built-in templates as a starting point. For those interested in the Power BI© and Power Apps© features, a brief overview of these apps is included in an appendix. Overview of the Office 365 Apps Navigate in Office 365 Identify How the Office 365 Apps Work Together Collaborating with Microsoft Teams Navigate the Teams Interface Create a Team Meet in Microsoft Teams Managing Activities with Planner Navigate the Planner Interface Create a Plan Gathering Information with Forms Create a Form Share Forms and Collect Responses Managing Video Resources with Stream Navigate the Stream Interface Post and Organize Videos in Stream Using Sway to Create Digital Stories Navigate the Sway Interface Create a Sway Automating Your Work with Flow Navigate the Flow Interface Create and Share a Flow

Duration 3 Days 18 CPD hours This course is intended for The primary audience for this course is as follows: Cisco integrators, resellers, and partners Network administrators Security administrators Security consultants Systems engineers Technical support personnel Overview After taking this course, you should be able to: Cisco Advanced Malware Protection (AMP) Recognize the key features and concepts of the AMP for Endpoints product Navigate the AMP for Endpoints console interface and perform first-use setup tasks Identify and use the primary analysis features of AMP for Endpoints Use the AMP for Endpoints tools to analyze a compromised host Analyze files and events by using the AMP for Endpoints console and be able to produce threat reports Configure and customize AMP for Endpoints to perform malware detection Create and configure a policy for AMP-protected endpoints Plan, deploy, and troubleshoot an AMP for Endpoints installation Use Cisco Orbital to pull query data from installed AMP for Endpoints connectors. Describe the AMP Representational State Transfer (REST) API and the fundamentals of its use Describe all the features of the Accounts menu for both public and private cloud installations Protecting Against Malware Threats with Cisco AMP for Endpoints (SSFAMP) v6.0 is a 3-day course that shows you how to deploy and use Cisco© AMP for Endpoints, a next-generation endpoint security solution that prevents, detects, and responds to advanced threats. Through expert instruction and hands-on lab exercises, you will learn how to implement and use this powerful solution through a number of step-by-step attack scenarios. You?ll learn how to build and manage a Cisco AMP for Endpoints deployment, create policies for endpoint groups, and deploy connectors. You will also analyze malware detections using the tools available in the AMP for Endpoints console, Cisco Threat Grid, and the Cisco Orbital Advanced Search Tool. The course qualifies for 24 Cisco Continuing Education credits (CE) towards recertification.This class will help you:Learn how to deploy and manage Cisco AMP for EndpointsSucceed in today?s high-demand security operations roles Course Outline This course will cover the following topics: Introducing to Cisco AMP Technologies Introducing AMP for Endpoints Overview and Architecture Navigating the Console Interface Using Cisco AMP for Endpoints Identifying Attacks Analyzing Malware Managing Outbreak Control Creating Endpoint Policies Working with AMP for Endpoint Groups Using Orbital for Endpoint Visibility Introducing AMP REST API Navigating Accounts