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Selling Skills for Professionals: Part 1 Prospecting   Course Description   Copyright Ross Maynard 2021   Course Description Welcome to Selling Skills for Professionals: Part 1 Prospecting. If you are an accountant, a lawyer, a consulting engineer, a surveyor, an actuary, a management consultant, an events organiser, an HR professional or any other form of professional businessperson, and you need to identify and develop new clients, then this course is for you This is part 1 of a two-part course on selling skills for professionals. In Part 1 I cover prospecting, that is identifying potential future clients and making the initial approach. In Part 2 of Selling Skills for Professionals I cover the sales process once you have a make contact with a potential client. Selling Skills for Professionals covers high involvement purchases where the commitment is a significant one for the purchaser. This covers relatively expensive business investments, but also purchase agreements which the purchaser feels will have a significant impact on their business – for example engaging an accountant or a lawyer, or a management consultant, and so on. With a high involvement purchase, the client typically will consider a range of alternatives; will review a variety of information sources; and will evaluate product and service attributes in detail. This means that there is a relatively high barrier to surmount to get the potential client’s attention. A solid approach to prospecting and a well-structured sales process can increase that conversion rate and enhance your success in securing clients who will remain with you for the long term. That is the purpose of this course.   I hope you enjoy the course.     Key Learning Points  On completion of the course, delegates will be able to: Describe the scope and purpose of sales prospecting for professional services Understand the five rules of selling professional services Develop a branding statement for themselves and their organisation Define the criteria for the clients they wish to target Appreciate the importance of client pain points and how to identify them Prepare materials for prospecting Create a cold calling script for prospecting Write a cold email or LinkedIn message to prospects including a strong subject line Understand the sorts of questions they can use to stimulate client engagement in a discussion Move prospects onto the next stage of the selling process     Curriculum Module 1: First Principles in Selling Professional Services Lesson 1: The Five Rules of Selling Professional Services Lesson 2: The Five Rules of Selling Professional Services Lesson 3: Branding   Module 2: Getting Ready to Prospect Lesson 4: Identifying Prospects Lesson 5: Client Pain Points and the Purpose of Prospecting Lesson 6: Preparing to Prospect   Module 3: Making the Approach Lesson 7: Seven Seconds to make an Impact Lesson 8: Crafting the Message: Cold Calling Lesson 9: Crafting the Message: Cold Email Lesson 10: Sample Scripts for Cold Email  Lesson 11: Trigger Questions Lesson 12: Getting Ready to Sell: The Next Stage  Lesson 13: Key Learning Points in Prospecting     Pre-Course Requirements There are no pre-course requirements     Additional Resources None     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

Mechanical Engineering: Mechanical Engineering Would you like to work in the field of mechanical engineering? Our mechanical engineering course will help you understand engineering mathematics, fundamental physics, and an introduction to mechanical engineering. This mechanical engineering course explains heat transport, thermodynamics, and materials science. This mechanical engineering course discusses aerodynamics and fluid mechanics. Moreover, the mechanical engineering course covers kinematics, structural analysis, machine design, and the mechanics of solids. Through the mechanical engineering course, you will comprehend dynamics, control systems, and capstone design projects. Additionally, the mechanical engineering course describes technology, sustainability, and renewable energy techniques. If you are interested in learning about experimental techniques, appropriate data analysis, professional growth, and engineering ethics, enrol our mechanical engineering course soon! Special Offers of this Mechanical Engineering: Mechanical Engineering Course: This Mechanical Engineering: Mechanical Engineering Course includes a FREE PDF Certificate. Lifetime access to this Mechanical Engineering: Mechanical Engineering Course Instant access to this Mechanical Engineering: Mechanical Engineering Course 24/7 Support Available to this Mechanical Engineering: Mechanical Engineering Course Mechanical Engineering: Mechanical Engineering Elevate your career with our in-depth Mechanical Engineering Course! This program covers essential engineering mathematics, fundamental physics, and an introduction to core mechanical engineering concepts. You will delve into heat transport, thermodynamics, and materials science. Advanced topics include aerodynamics, fluid mechanics, kinematics, structural analysis, and machine design. Our curriculum also includes the mechanics of solids, dynamics, control systems, and engaging capstone design projects. Additionally, you'll learn about cutting-edge technology, sustainability, and renewable energy techniques. Develop practical skills with hands-on experimental methods, accurate data analysis, and a strong emphasis on professional growth and engineering ethics. Enroll today to become a proficient and innovative mechanical engineer! Who is this course for? Mechanical Engineering: Mechanical Engineering Anyone interested in mechanical engineering should pursue the mechanical engineering course. Requirements Mechanical Engineering: Mechanical Engineering To enrol in this Mechanical Engineering: Mechanical Engineering Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Mechanical Engineering: Mechanical Engineering Course Be energetic and self-motivated to complete our Mechanical Engineering: Mechanical Engineering Course Basic computer Skill is required to complete our Mechanical Engineering: Mechanical Engineering Course If you want to enrol in our Mechanical Engineering: Mechanical Engineering Course, you must be at least 15 years old. Career path Mechanical Engineering: Mechanical Engineering Successful completion of the mechanical engineering course can lead to a variety of rewarding career options in mechanical engineering-related industries.

This course is an excellent resource to learn network programming using Python. With the help of practical examples, you will learn how to automate networks with Telnet, Secure Shell (SSH), Paramiko, Netmiko, and Network Automation and Programmability Abstraction Layer with Multivendor support (NAPALM).

About this Training Course This course will provide detailed learning to the various aspects of the design, analysis and operation of subsea control systems for a variety of field development options to allow effective management of subsea facilities either from offshore structures or from shore bases. This will include power and telemetry focussing on electrical, hydraulic and electro-hydraulic systems, shut down systems, and application of intelligent monitoring and 'smart' fields. Training Objectives By attending this course, participants will be able to: To provide detailed knowledge and understanding of the requirements for, and design of, subsea electrical, electro-hydraulic, hydraulic and programmable control systems. Knowledge of the components and uses of a wide variety of subsea control systems the requirements for and design implications, of umbilicals and control lines (power and telemetry) Knowledge of, and ability to model, power requirements subsea and detailed understanding of the requirements and objectives of pre-commissioning, both at the factory and in situ. Knowledge of the standards involved in design of equipment, control and application of manual and automatic shut-down valves, and emergency response systems Introduction to design of redundancy and the role of spare capacity and to be able to put this knowledge to effect to contribute to detailed field design. An understanding of obsolescence management in subsea control systems Target Audience This course is intended for Offshore and Onshore Subsea Production Control Systems; Engineers, Technicians, Supervisors, Operators; Graduates; Apprentices; transfers from other industries, and existing staff with a limited exposure to Production Control and a need to understand the more technical aspects of the system. Companies not directly involved in the day-to-day support of the industry, but occasionally involved in supplying and supporting operators; manufacturers and suppliers of Oil and Gas equipment and services may also find this a useful course to understand how their equipment and technical expertise is integrated into the Offshore system. Trainer For most of his working life, your expert course leader has been in a role that has enabled him to pass on skills and knowledge to others. A full-time role in Training and Development came about in 1996 with the offer to take up a full-time teaching post at Aberdeen College. In 1998, he was recruited by Kvaerner Oilfield Products, an Oil & Gas industry company, specialising in Subsea Control Systems, to develop and implement a Training & Competence program acceptable for its staff of over 600 and their client companies - a challenge he could not resist. In 2003, he broadened his horizons and became an independent Training & Development consultant. Building a reputation for delivering training and development to the Oil & Gas industry to the highest standards, he later joined Jee Ltd, a leading subsea engineering and training company based in Aberdeen. He was tasked with a wide portfolio of training, coaching & mentoring to achieve high levels of competence for the client's staff and customers. He is also a Science and Engineering Ambassador (Scotland), promoting the need for engineers and technicians for Scotland's industries, a frequent consultant to the European Economic & Social Committee for standardising Vocational Skills training and competence throughout the EU. He holds memberships in the Society of Operations Engineers, Chartered Institute of Personnel & Development and Society of Underwater Technologies. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

Welcome to 'Python Programming for Non Programmers Level 5,' a course specially designed for those new to the world of coding. This program starts with a comprehensive introduction to Python, a versatile programming language favored in numerous fields. Progressing to the second unit, participants will familiarize themselves with the initial steps of Python programming, setting a strong foundation for future learning. The course then advances to conditional branching in Python, an essential skill for logical problem-solving in coding. A highlight of this course is the practical project: building the game 'Rock Paper Scissors'. This engaging task not only consolidates learning but also adds a fun element to the process. The curriculum further includes critical topics like string operations, date and time functionalities, and the nuances of file handling in Python. Learners will navigate through the complexities of Python data structures-tuples, lists, and dictionaries-and learn to craft user functions, enhancing their coding capabilities. The course also covers email automation, ingenious import tactics, interfacing with operating systems, and handling exceptions with finesse. Furthermore, learners will get hands-on experience with package installation, scheduling tasks in Python, and managing databases using SQLite. The course wraps up with insights on running Python programs via command prompt and Jupyter Notebook, ensuring learners are well-equipped for real-world applications. Learning Outcomes Acquire foundational knowledge and setup skills in Python programming. Master conditional branching for effective problem-solving in code. Complete a practical coding project to solidify Python skills. Learn essential Python operations, including string handling and file management. Explore and apply advanced Python concepts for real-world applications. Why choose this Python Programming for Non Programmers Level 5 course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Python Programming for Non Programmers Level 5 course for? Beginners eager to learn Python from scratch. Non-technical professionals desiring to add coding skills to their portfolio. Educators keen to integrate Python into their teaching methodologies. Businesspersons interested in understanding coding fundamentals for tech-based solutions. Enthusiasts exploring programming as a new hobby or career path. Career path Entry-Level Python Programmer: £25,000 - £40,000 Python-Enabled Data Analyst: £28,000 - £45,000 Python Automation Engineer: £30,000 - £50,000 Technical Support Analyst with Python Skills: £22,000 - £35,000 Python Web Developer: £26,000 - £42,000 Quality Assurance Analyst with Python Expertise: £24,000 - £38,000 Prerequisites This Python Programming for Non Programmers Level 5 does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Python Programming for Non Programmers Level 5 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Unit 01: Introduction to Python Programming Section 01: Course Introduction 00:02:00 Unit 02: Getting Started with Python Section 01: Software Installation 00:02:00 Section 02: Hello World Program 00:06:00 Section 03: Input and Output 00:07:00 Section 04: Calculating Average of 5 Numbers 00:03:00 Unit 03: Conditional Branching with Python Section 01: If Loop In Python 00:06:00 Section 02: Program Using If Else part 1 00:03:00 Section 03: Program Using If Else part 2 00:08:00 Section 04: Program for Calculator 00:02:00 Section 05: Program Using For Loop 00:08:00 Section 06: For Table 00:05:00 Section 07: For loop and Mathematical Operator in Python 00:04:00 Section 08: Factorial of Number Using Python 00:06:00 Section 09: Program Using While 00:05:00 Section 10: While Loop Example 00:07:00 Section 11: Tasks for Practice 00:02:00 Unit 04: Importing external/internal library in python Section 01: Importing Library in Python 00:07:00 Unit 05: Project Rock Paper and Scissors Section 01: Rock Paper and Scissor Game 00:06:00 Unit 06: Strings Operation in Python Section 01: Program Using String part 1 00:05:00 Section 02: Program using String 2 00:06:00 Section 03: Program Using String 3 00:06:00 Section 04: Program Using String part 4 00:03:00 Unit 07: Date and time in Python Section 01: Use of Date and Time part 1 00:05:00 Section 02: Use of Date and Time part 2 00:05:00 Unit 08: File Handling, read and write using Python Section 01: File Handling Part 1 00:08:00 Section 02: File Handling Part 2 00:07:00 Unit 09: Data Storage Structures, Tuple, List and Dictionary Section 01: Tuple in Python Part 1 00:10:00 Section 02: Tuple in Python Part 2 00:07:00 Section 03: Using Lists part 1 00:07:00 Section 04: Using List part 2 00:12:00 Section 05: Using Lists part 3 00:06:00 Section 06: Using Lists part 4 00:08:00 Section 07: Using Lists part 5 00:02:00 Section 08: Use of Dictionary Part 1 00:04:00 Section 09: Use of Dictionary Part 2 00:05:00 Section 10: Use of Dictionary Part 3 00:08:00 Section 11: Use of Dictionary Part 4 00:07:00 Unit 10: Writing user functions in Python Section 01: Function in Python Part 1 00:06:00 Section 02: Function in Python Part 2 00:05:00 Section 03: Function in Python Part 3 00:04:00 Section 04: Function in Python Part 4 00:07:00 Section 05: Function in Python Part 5 00:08:00 Unit 11: Sending mail Section 01: Send Email 00:09:00 Unit 12: Import Tricks in Python Section 01: Import Study part 1 00:07:00 Section 02: Import Study part 2 00:03:00 Unit 13: Import Operating System and Platform Section 01: Importing OS 00:06:00 Section 02: Import Platform 00:05:00 Unit 14: Exceptions handling in python Section 01: Exception in Python part 1 00:11:00 Section 02: Exception in Python part 2 00:07:00 Section 03: Exception in Python part 3 00:05:00 Unit 15: Installing Packages and Scheduling In Python Section 01: Installing Packages using built in package manager 00:08:00 Section 02: Scheduler in Python 00:05:00 Unit 16: Data Base In Python using sqlite Section 01: Data Base 1 00:08:00 Section 02: Data Base 2 00:09:00 Section 03: Data Base 3 00:08:00 Section 04: Data base 4 00:07:00 Section 05: Data Base 5 00:06:00 Unit 17: Running Program from Command Prompt and jupyter Notebook Section 01: IDE_1 00:05:00 Section 02: IDE_2 00:07:00 Unit 18: Conclusion Section 01: Conclusion 00:02:00 Resources Resources - Diploma in Python Programming 00:00:00 Assignment Assignment - Diploma in Python Programming 00:00:00 Recommended Materials Workbook - Diploma in Python Programming 00:00:00

Develop Big Data Pipelines with R, Sparklyr & Power BI Course Overview: This course offers a comprehensive exploration of building and managing big data pipelines using R, Sparklyr, and Power BI. Learners will gain valuable insight into the entire process, from setting up and installing the necessary tools to creating effective ETL pipelines, implementing machine learning techniques, and visualising data with Power BI. The course is designed to provide a strong foundation in data engineering, enabling learners to handle large datasets, optimise data workflows, and communicate insights clearly using visual tools. By the end of this course, learners will have the expertise to work with big data, manage ETL pipelines, and use Sparklyr and Power BI to drive data-driven decisions in various professional settings. Course Description: This course delves into the core concepts and techniques for managing big data using R, Sparklyr, and Power BI. It covers a range of topics including the setup and installation of necessary tools, building ETL pipelines with Sparklyr, applying machine learning models to big data, and using Power BI for creating powerful visualisations. Learners will explore how to extract, transform, and load large datasets, and will develop a strong understanding of big data architecture. They will also gain proficiency in visualising complex data and presenting findings effectively. The course is structured to enhance learners' problem-solving abilities and their competence in big data environments, equipping them with the skills needed to manage and interpret vast amounts of information. Develop Big Data Pipelines with R, Sparklyr & Power BI Curriculum: Module 01: Introduction Module 02: Setup and Installations Module 03: Building the Big Data ETL Pipeline with Sparklyr Module 04: Big Data Machine Learning with Sparklyr Module 05: Data Visualisation with Power BI (See full curriculum) Who is this course for? Individuals seeking to understand big data pipelines. Professionals aiming to expand their data engineering skills. Beginners with an interest in data analytics and big data tools. Anyone looking to enhance their ability to analyse and visualise data. Career Path: Data Engineer Data Analyst Data Scientist Business Intelligence Analyst Machine Learning Engineer Big Data Consultant

Short Circuit Analysis for HV Three Phase Systems Course Overview This course on Short Circuit Analysis for HV Three Phase Systems provides an in-depth exploration of fault analysis in high voltage electrical systems. Focusing on the theoretical and practical application of various analysis methods, the course equips learners with the skills to assess and model electrical faults in three-phase systems. By covering core topics such as symmetrical and asymmetrical faults, per unit analysis, and transformer modelling, this course ensures that participants are prepared for real-world fault diagnosis and system modelling challenges. Learners will gain a thorough understanding of fault behaviour and how to perform accurate short circuit analysis, which is essential for enhancing system stability and safety. Course Description The course delves into the key aspects of short circuit and fault analysis for high voltage (HV) three-phase systems. Participants will explore various analysis techniques, including per-phase and per-unit analysis, along with the importance of base changes and transformer modelling. The course introduces symmetrical components and covers advanced topics such as asymmetrical three-phase fault analysis and system modelling. Learners will develop a clear understanding of how to assess the impact of short circuits on the electrical network and identify the appropriate mitigation strategies. The course is designed to provide learners with both the theoretical foundation and technical knowledge to perform detailed fault analysis and optimise system performance. Short Circuit Analysis for HV Three Phase Systems Curriculum Module 01: Introduction to Short Circuit Analysis for HV Three Phase Systems Module 02: Short Circuit & Fault Analysis Overview Module 03: Per Phase Analysis Module 04: Per Unit Analysis Module 05: Change of Base Module 06: Transformers & Per Unit Analysis Module 07: Symmetrical Components Module 08: Asymmetrical Three Phase Fault Analysis Module 09: System Modeling (See full curriculum) Who is this course for? Individuals seeking to understand short circuit analysis in electrical systems. Professionals aiming to enhance their knowledge in HV power system analysis. Beginners with an interest in electrical engineering and fault analysis. Engineers looking to advance their skills in power system design and fault management. Career Path Electrical Engineer Power System Analyst HV Systems Designer Electrical Maintenance Engineer Power Network Consultant Utility System Planner

About this Training Course The industry is surrounded with examples of poor Turnarounds, which have injured people and damaged businesses. If Turnarounds are not properly planned, managed and controlled, companies run the risks of serious safety and budget penalties, costly schedule delays and negative impacts on customers. As a consequence, operators are starting to explore Turnaround best practices and establish a more robust methodology. Turnarounds are the highest risk activity that we routinely perform in the industry, but they are also an area of massive variability in approach and outcome. Central to the variability is a lack of written methodologies and training - there are around 1,000 times as many books on maintenance as there are on turnaround management. All too often companies see Turnarounds as something to be survived and therefore it is no surprise that most Turnarounds fail. This 4 full-day course is based upon the Carcharodon 'Best of the Best' model of excellence for shutdown management with inputs from people who have done it from the trenches along with some of the world's most experienced shutdown specialists. All this experience has been condensed into a core methodology - our blueprint for success. It converts Turnarounds from a high-risk nuisance to a business opportunity. It has been used on multiple sites around the world, has been the basis of two books and is also supplemented by a roadmap for building and controlling a successful Turnaround. This is a certificate course where participants will have the option to participate for a short exam on the final day of the course to gain a Certificate in Advanced Turnaround, Shutdown & Outage Management from petroEDGE and the Academy of Turnarounds Operations and Maintenance. The purpose of this course is to equip the participants on the use of the Model of Excellence for Turnarounds and the principles of Challenge Planning to equip attendees with an advanced approach to Turnaround Management. The course is backed by real situations, high levels of interaction, group exercises and multiple case studies. It will explore the underlying mechanisms and levers that shape a Turnaround to demonstrate why we sometimes succeed or fail and introduce new conceptual approaches that can increase our chances of succeeding. Training Objectives Upon completion of this course, the participants will be able to: Position Turnarounds as part of an overall strategy of improving business performance. Build the best Turnaround team possible from available resources. Help senior management build effective steering teams. Reduce the downtime associated with turnarounds while simultaneously improving safety performance. Use the Model of Excellence to analyse their own performance, explain key principles to others and build a detailed methodology of their own. Maximise the benefits of planning and preparation through a proactive challenge planning process where the participants will build a Turnaround from the ground up from concept to execution and review. Target Audience This course has been researched and developed for Experienced Managers, Superintendents, Supervisors, Engineers, Planners, Team Leaders and Coordinators of: Shutdowns/Turnarounds Maintenance Engineering Reliability Plant Outage Asset Management Operations/Audit Safety Course Level Basic or Foundation Trainer Your expert course leader is a highly experienced facilitator in maintenance improvement, change management, continuous improvement and capability development as a management coach and trainer. He has a strong focus on people with an emphasis on developing people and the practicalities of improving maintenance performance rather than just the theory. He has worked internationally across Europe, America, the Middle East and Africa with extensive experience in Oil and Gas, the Chemicals sector and manufacturing as well as working with clients in Steel and Power Generation. As a result, he can bring best practice from a wide variety of sources. He spent the first fifteen years of his career as a specialist trainer working for companies such as Lloyds British Training Services and Rolls Royce. He then went on to work as a Principal consultant for ABB consulting for 15 years. During this time, he refined some of the established improvement tools including how and when to apply them for maximum impact whilst still continuing to develop and deliver training in support of this. Recent work has included improvements to the Work Order to Work Execution processes of Engineering departments and focused on Reliability, Planning and Scheduling. This ongoing field experience has helped him test and refine specialist training in a number of areas. He has been able to use his own experience to contribute with other maintenance specialists to the Carcharodon models of excellence. Its methodologies are recognised as 'Best of the Best' standards providing the inspiration for two books, projects that have won awards such as the prodigious UK Chemical Industries annual Excellence in Engineering award and form the basis of this training. He was recently awarded a national award as coach of the year. He uses the same skills to ensure that he does not just preach maintenance best practice, he discusses it, explains it and ensures that delegates have a much more personal and flexible experience. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

Asterisk training course description This 3 day hands on Asterisk training course covers all the ground for you to get an Asterisk PBX installed and configured. After installation the course progresses from a simple first configuration onto VoIP and PSTN integration along with the provision of PBX features such as ACD and IVR. Practical sessions follow each major section to reinforce the theory. What will you learn Install and configure Asterisk. Connect Asterisk to the Internet and PSTN. Integrate VoIP and the PSTN. Configure Asterisk for PBX features such as voicemail, ACD and IVR. Asterisk training course details Who will benefit: Technical staff working with or evaluating Asterisk. Prerequisites: None although hands on experience of UNIX systems would be beneficial, as would knowledge of VoIP. Duration 3 days Asterisk training course contents What is Asterisk? PBXs, what Asterisk does, Asterisk features, Asterisk VoIP support, Asterisk and the Internet, Asterisk and the PSTN, hosted VoIP systems. Asterisk installation Linux installation, Asterisk package compilation and installation. Timing sources. Hands on Installing Asterisk Managing Asterisk Starting/stopping Asterisk, command arguments, Asterisk commands, log files, logger.conf, remote management. Hands on Controlling Asterisk. First Asterisk configuration The role of SIP, IP phones, DHCP, IP addressing, sip.conf, extensions.conf. Hands on Simple SIP configuration Asterisk architecture Server hardware, interfaces, channels, Zaptel, Digium, Asterisk filesystem, connections. The configuration files, syntax, asterisk.conf. Hands on Adding hardware for Asterisk, exploring the configuration files. DAHDI configuration Digium hardware, DAHDI architecture, DAHDI installation, DAHDI configuration, system.conf, FXS, FXO, E1, chan_dahdi.conf, dahdi_cfg, DAHDI tools. Hands on Connecting Asterisk to the PSTN. Dial plans extensions.conf detail, contexts, priorities. Hands on Configuring dial plans. SIP configuration sip.conf in detail, defining SIP channels, incoming SIP channels, outgoing SIP channels, SIP variables, Asterisk as a SIP client and SIP server. Hands on SIP configuration. IAX configuration What is IAX, IAX server, IAX client, IAX channels, iax.conf, IAX syntax in extensions.conf, IAX trunking. Hands on Linking Asterisk systems. Implementing PBX functions Voicemail, voicemail trees, voicemail passwords, Music on hold, meetme conferencing, call parking. ACD, IVR, fax. Hands on Configuring PBX features.

Definitive Ethernet switching course description A hands on comprehensive look at Ethernet switches with extensive coverage of VLANs. The course focuses on the technology and not any one manufacturers product enabling delegates to configure switches from any manufacturer. What will you learn Configure and troubleshoot switches using: Console port telnet HTTP TFTP Configure and troubleshoot switch features such as: Duplex/speed Port based MAC security Spanning Tree Link aggregation Tagged ports Configure and troubleshoot VLANs. Definitive Ethernet switching course details Who will benefit: Technical staff. Prerequisites: Intro to data communications & networking. Duration 3 days Definitive Ethernet switching course contents What is Ethernet? LANs, network cards and cables, CSMA/CD, Ethernet frames, Ethernet evolution, 802.3. Hands on: ping, Ethernet speeds, CSMA/CD. Ethernet layer 2 Layer 2 functions, NICs, MAC addresses, unicasts, multicasts and broadcasts, frame formats. Hands on: Configuring NICs, Analysing MAC addresses with Wireshark IP and Ethernet Relationship Hands on: ARP. What is a switch? Switches connect multiple devices, switches versus hubs, simultaneous conversations, switches work at layer 2, the forwarding database, how the forwarding database is built, broadcast and collision domains Hands on: Difference between hubs and switches. Switch configuration Switch configuration Managed/unmanaged switches, configuration methods, reasons to configure switches. Console ports, HyperTerminal (and alternatives). Hands on: Using the console port to troubleshoot and configure switches. Switches in more detail Latency, forwarding mechanisms, switch fabrics. Hands on: Using telnet and HTTP to switches. Ethernet extensions Auto negotiation, Power over Ethernet. Hands on:Configuring and troubleshooting switch ports: Speed, duplex and security. Redundant links Loops, broadcast storms, STP, BPDU format, STP convergence. Hands on: Tracking blocked ports. STP convergence. Backbone links Architectures, link aggregation, LACP, load sharing, resilience. Hands on: fail over times. VLANs Virtual versus physical LANs, Why have VLANs? Broadcast domains, Creating VLANs, Assigning ports to VLANs. Hands on: Analysing the effect of VLANs on traffic. Enterprise VLANs VLANS are internal, multiple VLANs, Load balancing, Default VLAN, VLAN registration protocols: VTP, GVRP, MVRP. Hands on: VLANs on multiple switches. Tagging/Trunking Reason for tagging, terminology, tagging process, 802.1Q, Tag format, VLAN stacking. Hands on: Configuring and troubleshooting tags. STP variants RSTP, Common STP, Multiple STP, PVST, ring alternatives. Hands on: RSTP. Inter VLANs Layer 3 switching, IP addressing rules, Interconnecting VLANs. Hands on: Routing between VLANs. Troubleshooting Ethernet Methods, tools, locating faults, layer 1 issues, layer 2 issues Hands on: Fixing the network.