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Anyone from any background can enrol in this BIM Training bundle. Requirements This BIM Training course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Diploma in Construction Management) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Diploma in Construction Management) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.
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ð¿ Unlock the Wonders of Life with 'Biology - A Complete Guide' Online Course! 𧬠Are you fascinated by the intricacies of life, eager to unravel the mysteries of the natural world? Dive into the captivating realm of biology with our comprehensive online course - 'Biology - A Complete Guide.' Whether you're a student striving for academic excellence, a curious mind seeking knowledge, or a professional looking to broaden your understanding, this course is your gateway to a profound exploration of life sciences. ð What's Inside? Explore the Ten Enlightening Modules: Module 1: Introduction to Basic Biology ð± Lay the foundation with an overview of the fundamental principles and concepts in biology. Understand the language of life and its basic building blocks. Module 2: Biological Molecules 𧪠Dive into the microscopic world of biological molecules, exploring the essential components that form the basis of life. Uncover the secrets hidden within DNA, RNA, proteins, and more. Module 3: Taxonomy of Organisms ð¦ Embark on a journey through the diverse kingdoms of life. Learn the art and science of classifying organisms, understanding their relationships and significance in the grand tapestry of life. Module 4: Cell and Tissue of Organism ð¬ Explore the fundamental unit of life - the cell. Understand cellular structures, functions, and the intricate world of tissues that form the foundation of all living organisms. Module 5: Transport System in Organisms ð¨ Investigate the fascinating mechanisms that enable organisms to transport essential substances. From simple diffusion to complex circulatory systems, grasp the intricate network of life's transportation. Module 6: Bioenergetics Unravel the mysteries of energy flow in living organisms. Dive into the principles of metabolism, photosynthesis, and cellular respiration that power the vibrant dance of life. Module 7: Food, Nutrition, and Digestion ð Delve into the science of sustenance. Explore the processes of digestion, absorption, and nutrient utilization, understanding how organisms fuel their life processes. Module 8: Genetics and Evolution 𧬠Peer into the blueprint of life itself. Uncover the secrets of heredity, genetic variation, and the driving force behind the diversity of life - evolution. Module 9: Ecology ð Explore the delicate balance of ecosystems, understanding the interdependence of living organisms with their environment. Grasp the concepts of biodiversity, conservation, and sustainable living. Module 10: Biotechnology ð§« Step into the future with biotechnology. Discover how scientific advancements are shaping the world, from genetic engineering to the ethical considerations surrounding modern biotech. ð Why Choose 'Biology - A Complete Guide'? ð Expertly Crafted Content: Developed by seasoned biologists and educators. ð» Convenient Online Learning: Study at your own pace, anytime, anywhere. ð Comprehensive Resources: Access a wealth of materials, quizzes, and interactive content. ð Join a Community: Connect with fellow learners, share insights, and enhance your understanding. ð Embark on Your Biology Journey Today! Enroll in 'Biology - A Complete Guide' and Unlock the Secrets of Life! ð Course Curriculum Module 1 Introduction to Basic Biology Introduction to Basic Biology 00:00 Module 2 Biological Molecules Biological Molecules 00:00 Module 3 Taxonomy of Organisms Taxonomy of Organisms 00:00 Module 4 Cell and Tissue of Organism Cell and Tissue of Organism 00:00 Module 5 Transport system in organisms Transport system in organisms 00:00 Module 6 Bioenergetics Bioenergetics 00:00 Module 7 Food, Nutrition and Digestion Food, Nutrition and Digestion 00:00 Module 8 Genetics and Evolution Module 8 Genetics and Evolution 00:00 Module 9 Ecology Ecology 00:00 Module 10 Biotechnology Biotechnology 00:00
Ignite your passion for the electrifying world with our course on 'Electrical Engineering With Electric Circuits'. Envision the realm where electricity comes alive, weaving intricate patterns that power our world. Journey with us as we illuminate foundational concepts, delve deep into circuit analysis, and unveil the magic behind operational amplifiers. With each unit, you'll unravel the mysteries of capacitors, inductors, and the fundamental laws governing them, forging a path towards mastery in electrical engineering. Learning Outcomes Develop a solid understanding of the foundational concepts in electrical engineering. Discover and apply the basic laws governing electric circuits. Employ various methods to analyse complex electrical circuits. Understand the principles behind circuit theorems and operational amplifiers. Gain proficiency in working with capacitors and inductors. Why choose this Electrical Engineering With Electric Circuits course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Electrical Engineering With Electric Circuits Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Electrical Engineering With Electric Circuits course for? Aspiring electrical engineers seeking foundational knowledge. Technicians aiming for a deeper understanding of electric circuits. University students studying electrical engineering as a major. Hobbyists keen on diving into the world of circuits and electronics. Professionals in related fields aiming to expand their skill set. Career path Electrical Engineer: £25,000 - £55,000 Circuit Designer: £28,000 - £50,000 Operational Amplifier Specialist: £30,000 - £54,000 Electronics Technician: £20,000 - £40,000 System Analyst (Electrical Circuits): £32,000 - £57,000 Researcher in Electrical Engineering: £28,000 - £52,000 Prerequisites This Electrical Engineering With Electric Circuits does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Electrical Engineering With Electric Circuits was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Unit 1- Basic Concepts Module 1- What Is an Electric Circuit 00:02:00 Module 2-System of Units 00:07:00 Module 3- What Is an Electric Charge 00:05:00 Module 4- What Is an Electric Current 00:08:00 Module 5-Example 1 00:01:00 Module 6- Example 2 00:05:00 Module 7- Example 3 00:02:00 Module 8- What Is Voltage 00:07:00 Module 9- What Is Power 00:06:00 Module 10- What Is Energy 00:04:00 Module 11- Example 4 00:03:00 Module 12-Example 5 00:03:00 Module 13- Dependent and Independent Sources 00:05:00 Module 14- Example 6 Part 1 00:04:00 Module 15- Example 6 Part 2 00:01:00 Module 16- Application 1 Cathode Ray Tube 00:04:00 Module 17-Example 7 00:04:00 Module 18- Application 2 Electricity Bills 00:02:00 Module 19- Example 8 00:03:00 Unit 2- Basic Laws Module 1- Introduction to Basic Laws 00:01:00 Module 2- Definition of Resistance 00:06:00 Module 3- Ohm's Law 00:02:00 Module 4- Types of Resistances 00:06:00 Module 5- Open and Short Circuit 00:05:00 Module 6- Definition of Conductance 00:04:00 Module 7- Example 1 00:02:00 Module 8- Example 2 00:03:00 Module 9-Example 3 00:05:00 Module 10- Branch, Node and Loops 00:07:00 Module 11- Series and Parallel Connection 00:04:00 Module 12- KCL 00:04:00 Module 13- KVL 00:03:00 Module 14- Example 4 00:05:00 Module 15- Example 5 00:02:00 Module 16- Example 6 00:06:00 Module 17- Series Resistors and Voltage Division 00:07:00 Module 18-Parallel Resistors and Current Division 00:12:00 Module 19- Analogy between Resistance and Conductance 00:07:00 Module 20-Example 7 00:03:00 Module 21-Example 8 00:04:00 Module 22- Introduction to Delta-Wye Connection 00:06:00 Module 23-Delta to Wye Transformation 00:05:00 Module 24- Wye to Delta Transformation 00:07:00 Module 25-Example 9 00:03:00 Module 26- Example 10 00:15:00 Module 27- Application Lighting Bulbs 00:03:00 Module 28-Example 11 00:05:00 Unit 3- Methods of Analysis Module 1- Introduction to Methods of Analysis 00:02:00 Module 2- Nodal Analysis with No Voltage Source 00:15:00 Module 3-Example 1 00:04:00 Module 4-Cramer's Method 00:04:00 Module 5-Nodal Analysis with Voltage Source 00:07:00 Module 6- Example 2 00:02:00 Module 7- Example 3 00:13:00 Module 8-Mesh Analysis with No Current Source 00:10:00 Module 9-Example 4 00:04:00 Module 10- Example 5 00:06:00 Module 11-Mesh Analysis with Current Source 00:07:00 Module 12-Example 6 00:08:00 Module 13-Nodal Vs Mesh Analysis 00:04:00 Module 14-Application DC Transistor 00:04:00 Module 15-Example 7 00:04:00 Unit 4- Circuit Theorems Module 1-Introduction to Circuit theorems 00:02:00 Module 2-Linearity of Circuit 00:07:00 Module 3-Example 1 00:04:00 Module 4-Superposition Theorem 00:07:00 Module 5- Example 2 00:04:00 Module 6-Example 3 00:06:00 Module 7-Source Transformation 00:08:00 Module 8-Example 4 00:05:00 Module 9-Example 5 00:03:00 Module 10-Thevenin Theorem 00:10:00 Module 11-Example 6 00:06:00 Module 12-Example 7 00:05:00 Module 13- Norton's Theorem 00:05:00 Module 14-Example 8 00:04:00 Module 15-Example 9 00:05:00 Module 16-Maximum Power Transfer 00:05:00 Module 17-Example 10 00:03:00 Module 18-Resistance Measurement 00:05:00 Module 19-Example 11 00:01:00 Module 20-Example 12 00:04:00 Module 21-Summary 00:05:00 Unit 5- Operational Amplifiers Module 1-Introduction to Operational Amplifiers 00:03:00 Module 2-Construction of Operational Amplifiers 00:07:00 Module 3-Equivalent Circuit of non Ideal Op Amp 00:10:00 Module 4-Vo Vs Vd Relation Curve 00:04:00 Module 5-Example 1 00:09:00 Module 6-Ideal Op Amp 00:07:00 Module 7- Example 2 00:04:00 Module 8-Inverting Amplifier 00:05:00 Module 9-Example 3 00:02:00 Module 10-Example 4 00:02:00 Module 11-Non Inverting Amplifier 00:08:00 Module 12-Example 5 00:03:00 Module 13-Summing Amplifier 00:05:00 Module 14-Example 6 00:02:00 Module 15-Difference amplifier 00:06:00 Module 16-Example 7 00:08:00 Module 17-Cascaded Op Amp Circuits 00:06:00 Module 18-Example 8 00:04:00 Module 19-Application Digital to Analog Converter 00:06:00 Module 20-Example 9 00:04:00 Module 21-Instrumentation Amplifiers 00:05:00 Module 22-Example 10 00:01:00 Module 23-Summary 00:04:00 Unit 6- Capacitors and Inductors Module 1-Introduction to Capacitors and Inductors 00:02:00 Module 2-Capacitor 00:06:00 Module 3-Capacitance 00:02:00 Module 4-Voltage-Current Relation in Capacitor 00:03:00 Module 5-Energy Stored in Capacitor 00:06:00 Module 6-DC Voltage and Practical Capacitor 00:02:00 Module 7-Example 1 00:01:00 Module 8-Example 2 00:01:00 Module 9-Example 3 00:05:00 Module 10-Equivalent Capacitance of Parallel Capacitors 00:02:00 Module 11-Equivalent Capacitance of Series Capacitors 00:03:00 Module 12-Example 4 00:02:00 Module 13-Definition of Inductors 00:06:00 Module 14-Definition of Inductance 00:03:00 Module 15-Voltage-Current Relation in Inductor 00:03:00 Module 16-Power and Energy Stored in Inductor 00:02:00 Module 17-DC Source and Inductor 00:04:00 Module 18-Example 5 00:02:00 Module 19-Series Inductors 00:03:00 Module 20-Parallel Inductors 00:04:00 Module 21-Example 6 00:01:00 Module 22-Small Summary to 3 Basic Elements 00:02:00 Module 23-Example 7 00:05:00 Module 24-Application Integrator 00:05:00 Module 25-Example 8 00:03:00 Module 26-Application Differentiator 00:02:00 Module 27-Example 9 00:06:00 Module 28-Summary 00:05:00 Assignment Assignment - Electrical Engineering With Electric Circuits 00:00:00
Handling and Dealing with Difficult People Exhausted by demanding clients, passive-aggressive colleagues, or even frustrating family members? You're not alone. Difficult people are everywhere, and their negativity can drain your energy, hinder your productivity, and leave you feeling helpless. Introducing our comprehensive course, 'Handling and Dealing with Difficult People,' designed to empower corporate employees, teachers, customer care officers, and anyone seeking to enhance their interpersonal skills. At the beginning of the Handling and Dealing with Difficult People course, you will gain a deep understanding of the fundamentals of dealing with difficult people. Plus, this course will help you master the art of self-control and discover the power of letting go of preconceived notions, allowing for more constructive interactions. Besides, this Handling and Dealing with Difficult People course will uncover the correlation between frustration and resistance and develop insights into strategies that defuse tense situations. You will also be introduced to versatile techniques for handling difficult people, such as negotiation, setting limits and boundaries, and nurturing healthier relationships. Furthermore, our Handling and Dealing with Difficult People course offers a range of solutions when dealing with angry individuals, including active listening, appropriate gift-giving, and understanding when it's best to walk away or maintain healthy boundaries. Benefit from our expert tips and discover recommended readings like 'Coping with Difficult People' and 'Angry All the Time: An Emergency Guide to Anger Control' to expand your knowledge further. Stop letting difficult people push your buttons. Take control of your interactions and reclaim your emotional well-being. Enrol in 'Handling and Dealing with Difficult People' today and unlock the power of skilful communication. Why Choose Teachers Training Some of our features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language numeracy and IT Desire for entrepreneurship over the age of 16. Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed. After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Handling and Dealing with Difficult People Fundamentals of Dealing With Difficult People AND Ourselves 00:08:00 Powerful Insights and Strategies 00:16:00 Problem Solving! Specific Techniques For Handling Difficult People 00:13:00 Problem Solving (Part 2)! Specific Techniques For Handling Difficult People 00:13:00 Problem Solving (Part 3)! Specific Techniques For Handling Difficult People 00:14:00 Final TIPS and Recommendations! 00:10:00 BONUS LECTURE! Learn How To Make Difficult Emotions PASS you by! 00:10:00
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Overview This comprehensive course on Escape from 9 to 5 will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Escape from 9 to 5 comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Escape from 9 to 5. It is available to all students, of all academic backgrounds. Requirements Our Escape from 9 to 5 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 7 sections • 25 lectures • 01:11:00 total length •Introduction to the Course: 00:03:00 •Meet Your Instructor: 00:02:00 •ACTIVITY Powerful Questions: 00:00:00 •Get Clear On Who You Are: 00:02:00 •Your Wheel Of Life: 00:02:00 •ACTIVITY Fill in your Wheel of life (pdf): 00:00:00 •What Do You Truly Value: 00:01:00 •ACTIVITY your value: 00:00:00 •Your Life Story: 00:02:00 •ACTIVITY Your life Story (pdf): 00:00:00 •Visualize your dream life: 00:05:00 •Your desired Life: 00:00:00 •ACTIVITY Set your Intentions: 00:00:00 •Get Rid Of Fear - Motivation: 00:05:00 •Three Reasons You're Not Dreaming Big: 00:08:00 •How to deal with Fear of Failure: 00:05:00 •The Antidote to Fear: 00:07:00 •Overcome Fear through Breathing: 00:06:00 •Stop Caring What Other People Think: 00:08:00 •Find Your Tribe and Protect Yourself from Energy Vampires: 00:05:00 •Step Out Of Comfort and Step into Your Courage: 00:07:00 •ACTIVITY: Courage to Change (pdf): 00:00:00 •Wrapping up-Your Next Steps: 00:03:00 •Resources (pdf): 00:00:00 •Assignment - Escape from 9 to 5: 00:00:00
Overview This comprehensive course on Natural Nutrition: Naturopathy Course will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Natural Nutrition: Naturopathy Course comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Natural Nutrition: Naturopathy Course. It is available to all students, of all academic backgrounds. Requirements Our Natural Nutrition: Naturopathy Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 7 sections • 22 lectures • 03:38:00 total length •Health & Healthy Diet: 00:06:00 •Chemical and synthetic food: 00:08:00 •Meat and meat industry - Part 1: 00:13:00 •Meat and meat industry - Part2. Milk and dairy products: 00:09:00 •Thermally treated plant food: 00:09:00 •Raw seeds, nuts, beans and mushrooms: 00:10:00 •Raw fruits, vegetables, juices and honey: 00:11:00 •Listen to your body: 00:05:00 •Intestines, degree of contamination - Part 1: 00:09:00 •Intestines, degree of contamination - Part 2: 00:07:00 •Intestines, two types of contamination reactions - slow and fast metabolism: 00:11:00 •Intestines, methods of cleaning - Part 1: 00:15:00 •Intestines, methods of cleaning - Part 2: 00:12:00 •Intestines, restoration of normal (symbiotic) microflora - Part 1: 00:09:00 •Intestines, restoration of normal (symbiotic) microflora - Part 2: 00:11:00 •Liver, pancreas - functions and cleaning: 00:13:00 •Kidneys, water and water regime - Part 1: 00:13:00 •Kidneys, water and water regime - Part 2: 00:12:00 •Skin as an excretory system - Part 1: 00:14:00 •Skin as an excretory system - Part 2: 00:13:00 •Peculiarities of the purification period. Deficiencies of substances and energy.: 00:08:00 •Assignment - Natural Nutrition: Naturopathy Course: 00:00:00
Diploma in Port Management online This Diploma in Port Management course is designed for professionals who want to expand their knowledge in order to meet their day-to-day challenges. The course will provide you with the knowledge and skills needed to advance professionally in port administration, port and harbour management, and port operations for the global maritime supply chain. This Diploma in Port Management course will allow you to gain a thorough understanding of the role of ports, particularly in international trade and logistic chain, as the "economic engine" of development. Learning Outcomes After completing this Diploma in Port Management course, learner will be able to: Gain a thorough introduction of port management Understand connecting hub port gateways to the inland infrastructure Understand port management and economic growth Understand port operations Special Offers of this Port Management Course This Port Management Course includes a FREE PDF Certificate. Lifetime access to this Port Management Course Instant access to this Port Management Course Get FREE Tutor Support from Monday to Friday in this Port Management Course [ Note: Free PDF certificate as soon as completing the Diploma in Port Management course ] Diploma in Port Management Industry Experts Designed this Diploma in Port Management course into 12 detailed modules. Detailed Course Curriculum of Diploma in Port Management Module 1: Introduction Module 2: Connecting Hub Port Gateways to the Inland Infrastructure Module 3: Port Management and Economic Growth Module 4: Port Operations Module 5: Port and Terminal Investment Module 6: Ships' Size, Ports' Size: A New Era Ahead Module 7: Strategic Alliances, Market Positioning, and Differentiation Module 8: Key Performance Indicators as Tools of Strategic Planning and Management Module 9: Leadership and Teambuilding Module 10: Port Authorities and Regulatory Framework Module 11: Ports as a Bridge to Maritime and Offshore Energy Activities Module 12: The Future of Ports Assessment Method of Port Management After completing each module of the Port Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Port Management After completing the MCQ/Assignment assessment for this Port Management course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Diploma in Port Management This Diploma in Port Management course is ideal for anyone with an interest in ports as well as a desire to make their mark on an exciting, dynamic, and essential global maritime transport industry. Requirements Diploma in Port Management There are no specific requirements for this Diploma in Port Management course because it does not require any advanced knowledge or skills. Career path Diploma in Port Management After completing this Diploma in Port Management course you will have a wide range of options in the industry available to you, including: Port management Port agency Port operation Certificates Certificate of completion Digital certificate - Included
Description: Customer service is an essential part of any business. Companies always look for the people who have the strong command over handling customer issues. With the help of the Customer Service Training - Complete Video Course, you gain mastery over customer service skills. The bundle video course covers all the necessary parts that a person should know for managing the customer service. For understanding the skill properly, the course is divided into several sections and sub-sections. Firstly, in the Customer Service Skills part, you will be introduced to the fundamentals of customer service including the telephone etiquette. Then, you will learn about the communication procedures in the Communication Essential sections. You will learn about the different types of communication covering business communication, verbal and non-verbal communication, written and electrical communication, etc. Next section is Time Management- one of the best and most efficient parts of any business. Here, you will know the tips and techniques for managing time properly. After that, you will be introduced to the Microsoft Office Word and Microsoft Office Excel. These are two necessary skills that every employee should know for managing the customer service properly. You will learn to use these two applications. Finally, it can be said that the Customer Service Training - Complete Video Course course helps you to achieve the necessary skills for grabbing the attention of the customers with proper etiquette and create a long-term relationship with them. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service Training - Complete Video Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service Training - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques FREE 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals FREE 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word FREE 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface FREE 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:09:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:09:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00