3228 Employees courses in Cardiff delivered Online

Duration 1 Days 6 CPD hours This course is intended for This class is designed for experienced administrators who are responsible for setting up, configuring, and managing Experience Cloud Sites in their organization. As a Salesforce Administrator, you should have a solid understanding of Salesforce functionality and concepts, and at least 6 months of experience using Salesforce. Overview Enable Digital Experiences in your organization. Describe the capabilities of sites and how they work. Create a new Experience Cloud Site for partner sales. Create an Experience Cloud Site for self-service support. Measure a site's success using dashboards. Keep the site active and engaged with native tools. Connect with your employees, customers, and partners using Experience Cloud Sites. In this 1-day class, you?ll discover how to build a branded space where you can share information and collaborate with people who are key to your organization. Our Salesforce experts will walk you through how to enable Digital Experiences in your organization, create sites for partners and customers, and measure and drive audience participation. This class also provides an overview of the Salesforce Experience Cloud Consultant certification exam objectives to help support you on your journey toward earning your credential. Exam Overview Review Exam Topics Review Exam Logistics Digital Experiences Get to Know Experiences Understand How Sites Work Implement Digital Experiences Understand Deployment Types Build Partner Sites Leverage Experience Builder Templates to Quickly Build Sites Security and Customization Understand Site Limits, Licensing, and Users Create and Customize Your Sites with Experience Builder Enable Experience Cloud for Mobile Serve International Audiences with Multilingual Sites Self-Service Sites Understand Self-Service/Public Site Functionality Go Further with Experience Builder Classify Articles, Questions, and Ideas with Data Categories and Knowledge Build a Site Using the Customer Service Template Add CMS Content to Your Site Build Responsive Sites with Experience Builder Templates Success Metrics Measure Success Install Dashboards and Insights from the AppExchange Site Engagement Drive Engagement Moderate Sites Recognize and Reward Member Participation with Reputation Highlight Topic Experts with Knowledgeable People Additional course details: Nexus Humans Salesforce Create and Manage Experience Cloud Sites (ADX271) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Create and Manage Experience Cloud Sites (ADX271) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will develop the skills to coach for results. You will:  Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. Identify remote customer service communication channels and apply remote customer service best practices. Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions.Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. Understanding Customer Service Describe Customer Service Benefits Recognize the Importance of Internal Customer Service Identify How Customer Service Benefits You Excel with Customer Service Identifying How Customers Define the Success of Your Company Recognize Trends in Customer Service Identify Criteria for Customer Satisfaction Increasing Customer Satisfaction Identify Characteristics of the Personal Touch Create Lasting Positive Impressions on Your Customers Providing Face-to-Face Customer Service Identify Categories of Face-to-Face Contact Understand the Critical Success Factors in Face-to-Face Customer Service Identify the Characteristics of Active Listening Providing Remote Customer Service Identify Remote Customer Service Communication Channels Apply Remote Customer Service Best Practices Engaging Difficult Customers Serve Difficult Customers Manage Angry Customers Deal with Difficult or Unhelpful Colleagues Increasing Customer Loyalty Optimize Moments of Truth Recognize the Value of Customer Complaints Identify the Stages of the Service Recovery Process

Overview of Employment Law The UK workplace is a complex landscape. Employment law governs everything from recruitment to dismissal, ensuring fairness for both employers and employees. This employment law uk course equips you with the knowledge to thrive in this environment. Gain a solid understanding of your rights and responsibilities with this comprehensive Employment Law course. According to the Ministry of Justice, employment tribunal claims rose by 27% in 2020/21, underscoring the need for professionals who can navigate these legal challenges. Furthermore, with the UK's exit from the European Union, employment law is undergoing significant changes, creating a surge in demand for specialists who can interpret and apply new regulations. Our UK employment law course covers everything from the basics to advanced concepts, including recruitment processes, employment contracts, disciplinary procedures, wage regulations, parental rights, workplace discrimination, and health and safety. By the end of this Employment Law UK course, you'll be equipped to handle dismissals, grievances, and employment tribunals with confidence, positioning yourself as an invaluable asset in the UK's dynamic employment landscape. This Employment Law Course will help you to learn: Understand the fundamental principles of employment law in the UK Identify and apply the relevant legal requirements to everyday HR practices Develop effective strategies for managing a diverse workforce in a compliant manner Address workplace issues such as discrimination, harassment, and disciplinary matters Handle dismissal procedures and represent the organisation in employment tribunals This course covers the topics you must know to stand against the tough competition. The future is truly yours to seize with this Employment Law. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Employment Law course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? HR professionals who want to deepen their understanding of UK employment law. Managers who need to make informed decisions on HR matters. Business owners who want to protect their organisation from legal risks. Anyone who is interested in a career in employment law UK. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Employment Law course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Employment Law Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. HR Officer - £25K to 37K/year Employment Law Advisor - £30K to 40K/year HR Manager - £40K to 70K/year Employment Law Solicitor - £48K to 60K/year Human Resources Director - £70K to 120K/year Course Curriculum Module 01: Basics of Employment Law 00:24:00 Module 02: Legal Recruitment Process 00:43:00 Module 03: Employment Contracts 00:25:00 Module 04: Employee Handbook 00:23:00 Module 05: Disciplinary Procedure 00:15:00 Module 06: National Minimum Wage & National Living Wage 00:37:00 Module 07: Parental Right, Sick Pay & Pension Scheme 00:43:00 Module 08: Discrimination in the Workplace 00:39:00 Module 09: Health & Safety at Work 00:19:00 Module 10: Dismissal, Grievances and Employment Tribunals 00:36:00 Module 11: Workplace Monitoring & Data Protection 00:15:00

Discover the essential skills and knowledge needed for success in the legal profession with our comprehensive Legal Secretaries Introductory Training course. From legal writing to contract law, litigation skills to employment law, equip yourself with the expertise to thrive in law offices. Enroll now and embark on a rewarding career path in the legal field.

This comprehensive course is tailored to equip beginners with a solid understanding of cyber security awareness, social engineering, network security, and online self-defense. Regardless of your prior experience in IT or cyber security, you will gain confidence in securely managing emails, files, mobile phones, computers, and browsing the Internet.

Enroll in the Complete Counselling Diploma to become a skilled counsellor. Covering child and adolescent counselling, depression, addiction therapy, and bereavement, this course prepares you for a professional career in mental health support. Earn your diploma and make a difference.

Overview Master the art of leadership! Achieve organizational goals with maximum efficiency while working in a team. Keep the team morale high and motivate team members to perform well. The Transformational Leadership - Leadership Course & Training will introduce you to the hidden secrets of leadership and maintaining a team capable of accomplishing anything. Find out what it takes to be a leader with our leadership course. The Cutting-edge Transformational Leadership Skills, Tools, Tips and Strategies will help you get the job done.  This leadership course is equipped with exactly what future leaders need. Converting these plans to regular practice will help you rise to the top faster than you ever thought possible. What You'll Learn from This Course  This top-notch Leadership training can help you rise to the top faster than you ever thought possible. You'll learn about: Advanced transformational leadership skills Dealing with staff issues fast & effectively Eliminate old lies & misconceptions about leading New empowering & effective beliefs & values Powerful new skills and qualities to help you excel as a leader New ways to Improve Your Relationships With Staff To get the most out of your team The secrets of how real leaders succeed How to rise above the ordinary leader Why You Should Choose This Transformational Leadership - Leadership Course & Training Course from iStudy A few reasons to choose this Transformational Leadership - Leadership Course & Training Course over other generic courses that you find on the internet: Study at your own pace No hidden fees or exam charges Full Tutor support on weekdays (Monday - Friday) CPD Qualification Standards and IAO accredited Fully compatible with any device Efficient exam system, assessment, and instant results Free Printable PDF Certificate immediately after completion A hard copy certificate is available, and you can get one for just £9! No prior qualifications are needed to take this course Improve your chance of gaining professional skills and boost your earning potential All these and we have our customer support team always ready to help you and make your learning experience as smooth and as enjoyable as possible.  Enrol today and learn something new with iStudy. You'll find a full breakdown of the course curriculum down below. Take a look and see just how much this course offers. We're sure you'll be satisfied with this course. Old Belief Systems doesn't work for Modern Leadership. You need to know the Front-line Transformational Leadership Skills to stand out from the crowd. Different tools, strategies, and tips of Transformational Leadership will really help you to get the job done easily. CEO & celebrity trainer Prof. Paul will teach you the in-depth and hidden secrets of the leaders. Start your learning with top CEOs and team leaders to get impressive outcomes day by day. To be a better leader tomorrow, you need to start this premium Leadership Course & Training. This Leadership Course & Training can help you step forward faster than ever you imagined. Join Prof. Paul and learn the unknown secrets of psychology that are known to the most educated CEOs and leaders around the world.  This course is one of the trending courses in the UK. You will gain the necessary skills to perform well in this field. Specific modules in this course are designed to teach you the whole thing you need to know to become a successful professional in this sector. You can study this course at your own pace. Within a few hours, you will get an accredited certificate in this course. You can access the course easily from anywhere at any time. This course is designed for students, professionals, and for those who have a keen interest to know about this topic. To design this course, we have selected a professional, experienced tutor. The tutor will guide you throughout the course and will help you out with all your queries. You will get 24/7 support from our customer support team as well. What You Will Learn  Form this premium video course, you will learn the unknown secrets of transformational leadership Know the front-line leadership as well as the persuading strategies of top leaders of renowned organizations Learn how to deal with employee issues effectively and quickly Learn the hidden secrets of how real leaders prosper in their leadership skills Abolish misunderstandings about leading or leadership skills Know the leader's behaviour Learn a leader's strength factors Way to improve your skill above other leaders Learn something that new empowering and effective beliefs Hidden strategies to achieve the leadership goal You will learn mysteries of the world's best leaders Learn basic to advanced transformational leadership skills How to deal with staff issues easily Learn new skills to help you excel Learn how to get the most out of your team Improve your relationships with staff And much more!!! Enrol now!!! Who Is This Course For?  For those who want to be a Team Leader People in positions of authority CEO's Managers Entrepreneurs Foremen Business Owners Directors Future Leaders Requirements Computer Internet Access Career Path  If you complete the course, you will be able to know the strategies and secrets of Transformational Leadership. You will get the skill of successful leadership which help you to compete for those job position that requires leadership skill to manage employee or a huge number of staffs. After completing this course, you will be able to gain the necessary knowledge and skills required to succeed in this sector. All our courses are IAO accredited. So you will be able to add some qualifications to your resume. Introduction Introduction FREE 00:08:00 Foundational Concepts For Leaders Foundational Ideas That Create Powerful Leaders 1 FREE 00:03:00 Foundational Ideas That Create Powerful Leaders 2 00:13:00 Powerful Cutting-Edge Leadership Tips - Foundational Tips For Wise Leaders - Section 4 00:19:00 Tips For Wise Leaders - Section 5 00:10:00 Tips For Wise Leaders - Section 6 00:12:00 Tips For Wise Leaders - Section 7 00:10:00 Tips For Wise Leaders - Section 8 00:12:00 Tips For Wise Leaders - Section 9 00:15:00 Tips For Wise Leaders - Section 10 00:11:00 Tips For Wise Leaders - Section 11 00:10:00 Powerful Cutting-Edge Leadership Tips - Intermediate Tips For Wise Leaders - Section 12 00:10:00 Tips For Wise Leaders - Section 13 00:08:00 Tips For Wise Leaders - Section 14 00:12:00 Tips For Wise Leaders - Section 15 00:13:00 Tips For Wise Leaders - Section 16 00:12:00 Powerful Cutting-Edge Leadership Tips - Advanced Advanced Tips For Wise Leaders - Section 17 00:11:00 Advanced Tips For Wise Leaders - Section 18 00:15:00 Advanced Tips For Wise Leaders - Section 19 00:11:00 Advanced Tips For Wise Leaders - Section 20 00:12:00 Advanced Tips For Wise Leaders - Section 21 00:11:00 Advanced Tips For Wise Leaders - Section 22 00:13:00 Advanced Tips For Wise Leaders - Section 23 00:10:00 Advanced Tips For Wise Leaders - Section 24 00:11:00 Advanced Tips For Wise Leaders - Section 25 00:12:00 Final Thoughts For Wise Leaders Final Thoughts For Wise Leaders 00:08:00 BONUS VIDEO - 'Dealing With 'Problem Employees'' 00:05:00

Learn the foundations of HTML and CSS and use them to create high-quality websites with the help of this beginner's friendly course. We will start with HTML fundamentals and build simple web pages in the first half of the course. In the second half, we will focus on CSS and learn to style websites beautifully.

Unlock the power of Ansible in DevOps with this in-depth video course. From beginner to expert, this course covers everything you need to know about Ansible, accompanied by hands-on exercises that you can practice right in your browser. No prior experience needed.

This course will help you gain extensive knowledge about the principles and role of a first aider, as well as equip you with simple ways to manage an emergency. You will also learn how to prevent some common injuries and illnesses such as choking, diabetes, burns, allergic reaction, seizure, insect bites, poisoning, etc. This Course At A Glance Accredited by CPD UK Demonstrate the statutory and regulatory context for SEN Recognise the teaching and learning challenges faced by children with special needs Understand how to help children with learning difficulties Know how to use the strategies and procedures for children with special needs Determine the most effective methods for developing inclusive SEN policies and procedures for schools Recognise the roles and responsibilities of the management board. Determine the national minimum standards for residential special schools Know how to provide each child with individualised learning assistance Understand the principles and role of a first aider Know how to manage an emergency situation within a teaching environment Understand how to deal with allergic reactions, diabetes, asthma, seizure, and much more Know how to deal with common injuries such as burns, scalds, poisoning, wounds, cuts and much more Understand how to prevent such common illnesses and injuries with first aid assistance Level 3 SEN Teaching Assistant and Paediatric First Aid Training Course Overview If you are looking to start your career as a SEN teaching assistant, or simply want to expand your knowledge in teaching and paediatric first aid, this Level 3 SEN Teaching Assistant and Paediatric First Aid Training Course Online is ideal for you. This course will provide you with a solid foundation to help you teach children with special education needs and develop your expertise and knowledge of paediatric first aid to deal with any minor emergency situations in a teaching environment. This comprehensive course will help you advance your knowledge and comprehension of the responsibilities of a teaching assistant, the statutory and regulatory context of SEN, as well as learn how to assist children with special educational needs. You will learn about a board of management's duties, how to develop a whole school policy, and how to provide each child with individualised learning support. This course also covers the essential knowledge and skills needed to help children with minor injuries and illnesses. Upon successful completion of this Level 3 SEN Teaching Assistant and Paediatric First Aid Training Course Online, you will be able to teach children with special education needs and use your expertise in paediatric first aid to protect them from any injury or illness until further help is available. Who should take this course This Level 3 SEN Teaching Assistant and Paediatric First Aid Training Course Online is primarily aimed at: SENco SEN tutor Teacher SEN teaching assistant Aspiring SEN teaching assistant Healthcare Assistant Social care workers Learning support assistant Parents of children with learning disabilities Anyone associated with the SEN teaching industry This course is, however, not limited to a particular profession or line of work. Anyone looking to advance their understanding of teaching children with special education needs and providing them with paediatric first aid assistance can take this course. Entry Requirements There are no academic entry requirements for this Level 3 SEN Teaching Assistant and Paediatric First Aid Training Course Online, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Level 3 SEN Teaching Assistant and Paediatric First Aid Training Course Online assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Course Curriculum Introduction to Level 3 SEN Teaching Assistant and Paediatric First Aid Training Introduction to Level 3 SEN Teaching Assistant and Paediatric First Aid Training Communication Interaction Difficulties in Children with SEN Module 2 - Communication Interaction Difficulties in Children with SEN Cognition Learning Difficulties Module 3 - Cognition Learning Difficulties Social, Behavioural and Emotional Health Difficulties Module 4 - Social, Behavioural and Emotional Health Difficulties Sensory and Physical Needs Module 5 - Sensory and Physical Needs Legislation and Principles Module 6 - Legislation and Principles Information, Advice and Support Module 7 - Information, Advice and Support Working Together Module 8 - Working Together Early Years Providers Module 9 - Early Years Providers EYFS Module 10 - EYFS Primary Secondary Education Module 11 - Primary Secondary Education Further Education Module 12 - Further Education Preparation For Adulthood Module 13 - Preparation For Adulthood EHC Assessments and Plans Module 14 - EHC Assessments and Plans Equality, Diversity Inclusion Module 15 - Equality, Diversity Inclusion SEN Children Young People in Specific Circumstances Module 16 - SEN Children Young People in Specific Circumstances Disagreement Resolutions Module 17 - Disagreement Resolutions Principles & Role of a First Aider Principles & Role of a First Aider First Aid Basics First Aid Basics Managing an Emergency Managing an Emergency Unresponsive Infant/Child Unresponsive Infant/Child Allergic Reaction Allergic Reaction Asthma: 'Shortness of Breath' Asthma: 'Shortness of Breath' Burns & Scalds Burns & Scalds Cuts & Wounds, Bleeding & Shock Cuts & Wounds, Bleeding & Shock Choking Choking Diabetes Diabetes Insect Bites & Rashes Insect Bites & Rashes Eye Injury & Foreign Body Eye Injury & Foreign Body Head & Bone Injuries Head & Bone Injuries Near Drowning Near Drowning Poisoning Poisoning Seizure Seizure Spinal Injuries Spinal Injuries Conclusion to Level 3 SEN Teaching Assistant and Paediatric First Aid Training Conclusion to Level 3 SEN Teaching Assistant and Paediatric First Aid Training Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org